Customer Reviews for U-Haul Moving & Storage of South High Point

1096 reviews

1100 Trinity Ave   High Point, NC 27260

(336) 822-9549

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(336) 822-9549

1100 Trinity Ave
High Point, NC 27260

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Matthews J. 
Rating:
4.0

Customer did not leave a comment.

Peter H.  |  Overall Experience 
Rating:
5.0

Very friendly & knowledgeable. Seem to appreciate my business and know there job. I respect that it was easy doing business with them & I would recommend this location for anyone needing to use there services. Good help hard to find & I found it with these guys & gals.

Latasha B. 
Rating:
3.0

The staff was fine, but the website said that you had OUTSIDE ACCESS to the facility. When we got there, we found out that there were no outside access units at all. It was 4 pm on a Saturday, and the next place we called in High Point said they had one unit that was accessible from the outside. This one was on main street. We drove there, and it turns out that that was gone as well. So we still have the truck. We DID return the VEHICLE TRANSPORT, but I don't know if we did it correctly due to the confusion.

Melissa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luther T. 
Rating:
5.0

Customer did not leave a comment.

GALE FRANCIS C. 
Rating:
5.0

The process of setting up my truck reservation, storage unit, and moving helpers was so easy to handle online. When I went to the facility in person (on Trinity Ave in High Point) the staff was EXCELLENT and went above and beyond to help me. I really needed and appreciated the kindness. A little truly goes a long way. I highly recommend using this facility for storage and/or anything else they offer. Thumbs way up!

Karen M.  |  First Impressions 
Rating:
5.0

I did not recieve an email copy of my bill.

Jackie M. 
Rating:
4.0

N/A

Mary S. 
Rating:
5.0

I received fast, friendly, courteous, and very knowledgeable service that was an overall awesome experience.

Melonie L. 
Rating:
5.0

I left my airpods in the truck when returning. When I discovered this the next day, they had found them and I was able to pick them up. Thanks to all at this location for their honesty!

George S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer service was great and prompt, I had no issues

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY G. 
Rating:
5.0

Keep up the great work!

Jonsie G. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Nicole always does an amazing job!

Linda G.  |  First Impressions 
Rating:
2.0

Communicate, answer the phone, hire competent people that care. Improve your lousy website.

jack G. 
Rating:
4.0

Really easy process. Got me out the door with my rental in a hurry and were waiting for me when dropping off. Highly recommend!

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Yvette S. 
Rating:
4.0

The guy in the office on Sunday morning was the sweetest person I've ever meet and should call me sometime 😊 and I'm excited about putting my stuff there throughout this week

Chastity B.  |  First Impressions 
Rating:
5.0

Nicole is always helpful when I come in and pick up my truck and when I return my truck Very friendly, mannerism is impeccable and always answers my questions.

Mary V. 
Rating:
5.0

Love the free month of storage very spacious

Kiera D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrece H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natosha S. 
Rating:
5.0

Customer did not leave a comment.

Jolan M. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

To make sure that the equipment your renting is in safe conditions to use especially the auto transports I had a blown tire on the highway.

Giovanni A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Doris G. 
Rating:
5.0

Customer did not leave a comment.

Clay D. 
Rating:
4.0

Give me a receipt

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Lafayette P. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Personnel were courteous and professional. After an exhausting day of traveling and unloading the truck, the staff made the return so easy. They put smiles on our faces and we even shared a few laughs. If we need a U-Haul in the future, we'll definitely look to these good folks.

SANDRA F. 
Rating:
2.0

Dropped off after hours and the UHaul website for drop off would not let us complete the location indicator. Called UHaul and all you get is recordings. Finally after 30 min just left the contract and key in the night drop. I took pictures of mileage, truck and gas.

MICHAELJAMES S. 
Rating:
5.0

Friendly staff, knowledgeable and professional service.

NATHANIEL P. 
Rating:
1.0

When I got the van from the dealer the check engine light was on and the right rear tire had 20 less pounds of air than the other three. Taking to a real person is impossible when you call in so I went on line to have them come fix it and nothing ever happened. I run a large non profit and spent more than $20,000 on vehicle rentals in 2020. I thought I would try uhaul but it was a miserable experience. When I took the van back for return the door to the rental place was open but no one ever showed up. I finally called the 800 number and left. Uhaul used to be an easy rental. I will not rent from you again.

Donald M. 
Rating:
1.0

Our storage unit was Brocken into. We were robbed.

Adam R. 
Rating:
4.0

The large sliding doors are not accessable from inside or outside after 5:00 even with a key card.

Steven C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caitlyn M. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Great people there at this location. They went out of their way to make my rental smooth.They treated me with great respect from start to finish. Will be going back very soon to move my son to his new home.Thank you.. Mr Anderson

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Camilla S.  |  Online Move In 
Rating:
5.0

Very professional & courteous staff

Joeseph M. 
Rating:
5.0

Customer did not leave a comment.

James E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kennard F. 
Rating:
5.0

Customer did not leave a comment.

Alecia M. 
Rating:
5.0

Customer service wait times are too long to reach a representative. Otherwise, I have no complaints.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Giovanni B. 
Rating:
5.0

Customer did not leave a comment.

Joelle A. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

The employees done great with getting me hooked up to my truck. Answered questions that I had and also in hooked me when I dropped off the trailer.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

HERBERT Y.  |  First Impressions 
Rating:
3.0

I was charged for insurance when I told them I didn't want it.

Eric W. 
Rating:
5.0

Make sure there are trucks available with the reservation at a specific location

Sarai O. 
Rating:
5.0

Driver side rear tire needs replacement on the trailer we used

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Julia G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Merle W. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Very clean. Excellent service

Milton H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY T. 
Rating:
4.0

Customer did not leave a comment.

Di-Shown O.  |  First Impressions 
Rating:
5.0

Great customer service 👍

WILBER R. 
Rating:
5.0

None, but corporate website shouldn't scare you into thinking you don't have the truck you reserved because there isn't one at that location.

Bryan Z. 
Rating:
5.0

Customer did not leave a comment.

MCKENZIE L. 
Rating:
5.0

Customer did not leave a comment.

Patrick b.  |  Online Move In 
Rating:
5.0

Location was clean and well organized. The staff was helpful, willing to answer questions. Good overall experience.

Patricia S. 
Rating:
5.0

Very fast and friendly. We had no problems with the equipment or personnel.

David M. 
Rating:
5.0

Great facility. Easy access to storage unit and nice cart to help.

Christina S.  |  First Impressions 
Rating:
2.0

I was told there would be a lock provided, there was not. The double doors did not work, which forced me to struggle through a single door with my belongings.

Derrick G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Cedric G. 
Rating:
5.0

Customer did not leave a comment.

Preston H. 
Rating:
5.0

Trailer was not cleaned but service was great

Hugh C. 
Rating:
5.0

Left a little cash in the armrest and the employee told me. Honest peeps!

Lyle E. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
5.0

Great location. Service was prompt. Hassle-free experience!

Amanda V. 
Rating:
5.0

Great drop off experience and very helpful staff..

Matthew H. 
Rating:
3.0

I would have them require all equipment to be available at one pick-up location.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Very easy drip off after hours. I like the taking pictures as a way to verify condition/ location of drop off.

tyler S. 
Rating:
5.0

Even though no one was there I felt safe dropping off the truck. I did want to mention the website wouldn't allow to download the photo of the gas level and mileage.

Belinda G. 
Rating:
5.0

The staff was very friendly and helpful.

Edric G.  |  First Impressions 
Rating:
3.0

Give people back the difference they had to pay in gas if the vehicle is returned past the 1/2 mark.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

JIGNESH P. 
Rating:
4.0

Customer did not leave a comment.

Allen P. 
Rating:
4.0

Customer did not leave a comment.

Kiana F. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
2.0

I had ordered my uhaul June 29th to pick up on July 10th. I was supposed to receive a phone call by a representative in the area by 6pm on Friday July 9th. I never received a phone call. I ended up calling the Jamestown location where I had planned for the original pick up and the representative there said I would receive a call although it is 430 on Friday. I waited and still did not receive a phone call. I had called the location in Thomasville NC and spoke with a guy named Travis who did everything he could to get me a truck. If it wasn't for Travis I don't believe I would have even gotten anything. He reserved a truck for me in Greensboro but I was then changed at 830 right before my pickup time at 9 am on Saturday to this location. Was deeply disappointed with how uhaul had treated me leading up to my reservation. At the end of the day I got a truck however, I had to spend multiple hours calling different locations while each place was struggling to even find my reservation. This should have already been done days before my move but was done in less than 12 hours of when I was picking up the truck.

Hartley F. 
Rating:
5.0

Customer did not leave a comment.

Trina A.  |  Online Move In 
Rating:
5.0

The 10 “ truck I used for my local move was hard to steer and I will not be using your services anymore. Customer service was ok.

Mary V. 
Rating:
5.0

Customer did not leave a comment.

Tramaine D. 
Rating:
5.0

Ms. Nicole Is Amazing 😍😍😍🥴🥴

Shawn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amir H. 
Rating:
5.0

Customer did not leave a comment.

AFIA O E.  |  Online Move In 
Rating:
5.0

Nicole was wonderful...always helpful and efficient.

Pamela N.  |  Overall Experience 
Rating:
3.0

The representative was nice, helpful & friendly. HOWEVER, gave me the wrong size (too small) & an already in use storage.... I'm VERY Disappointed, in the representative not doing a walk to make sure it was the right unit we needed, because our time is valuable also.

Michelle P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAISHA L. 
Rating:
5.0

One of the best U-Haul locations we have used, outstanding service and very neat and clean.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

VERNEE R. 
Rating:
5.0

The gentleman that reserved my units was courteous and helpful. Went above and beyond to help our team of people moving in a crazy amount of stuff!

Nicole C.  |  First Impressions 
Rating:
5.0

Latasha Williams was great explaining my U Haul truck rental for my move for my late brother's unexpected death. She even helped me pick out the right UHaul truck because I was undecided. In addition to this, I will be coming back to rent a U Haul truck because I'm moving in a couple of weeks. Great job Latasha!!!!

Mary V. 
Rating:
5.0

Customer did not leave a comment.

brad t.  |  Overall Experience 
Rating:
5.0

I only rented a truck, not storage. The service at 1100 Trinity Ave was prompt and professional. Facility was clean and organized. I’ve rented quite a few uHaul trucks and this was the best experience picking up a truck.

Joan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sakeya w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rufus r.  |  Overall Experience 
Rating:
3.0

Benit or however you spell the phone rep name took my credit card info over and over and over because he said he needed it for the file. Then when I call the facilities to place my stuff in my “storage container” there was no record of it. The two men at the trinity location helped me out with this issue . Thank god. But your phone rep was horrible and he better not try to use my credit info. I’m very uncomfortable he asked me for it repeatedly but yet didn’t even make my storage reservation. After he had told me he did it and my card info went through. Smh in disappointment and fear. I will report to the police if my card is used anywhere that I didn’t give permission. I wish o could have rated excellent but benit ruined that.

Cuudoes C.  |  First Impressions 
Rating:
5.0

My truck didn't have a dolly. That would've helped on my move but I also didn't request one

Christopher M. 
Rating:
5.0

The two young people that waited on me were the best. I was treated with great respect. A few weeks ago i had rented an open trailer from these same two young people. I had need again so I went back to these same young people,There were great.I am a 70 yr ole Baptist preacher and will be going back very soon. Happy old man..Will be getting a open trailer to use at my church for a week in the next few weeks. The LORD is worthy Amen

Richard A. 
Rating:
5.0

Very helpful staff.

David A. 
Rating:
5.0

Customer Service rep's was outstanding new every aspect of their job!

Christopher L. 
Rating:
3.0

Check the straps for frays and cuts. Check the fenders to make sure they aren't bent and rubbing the tires.

theresa B. 
Rating:
5.0

Customer did not leave a comment.

Kristine W. 
Rating:
5.0

Nice people. Very helpful.

howard s.  |  First Impressions 
Rating:
5.0

If stay in one town where u live no u-haul available An have to go to next location Why do u have to pay for those extra miles for different location Tanks

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY M. 
Rating:
3.0

Customer did not leave a comment.

ARDENBLAKE C. 
Rating:
4.0

Customer did not leave a comment.

Dwayne T.  |  Overall Experience 
Rating:
5.0

I have not yet had a bad experience at this location. The counter help is always great and they get me on my way quickly whether its a check-in or check-out.

Sharon T. 
Rating:
5.0

No complaints.

Jeff F. 
Rating:
5.0

I can't think of anything that this location could do to improve. I use this location because of the customer service. Nicole is the best. She is very good at her job and gets me on my way very fast. Keep up the good work.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Zoya H. 
Rating:
5.0

Latoya was great!

Kismet L. 
Rating:
5.0

Customer did not leave a comment.

KAREN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

My experience was quick and easy. I arrived at 7 to rent my unit and had to get to work immediately after unloading the truck. I did everything in about 45 minutes. It helped that there were carts available to help unload and roll your belongings to your unit. Great experience all around and Nicole was a doll! Thanks SATISFIED CUSTOMER

Tiffany T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina R J.  |  First Impressions 
Rating:
5.0

Tyrece Hairston was very kind and courteous. He helped me to rent a couple of storage units and a truck.

Arlisa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwayne T.  |  First Impressions 
Rating:
5.0

😱😱😱😱😳😳😳🤤👀👀👀

Shawn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nashaly A.  |  Overall Experience 
Rating:
3.0

Please pick up trash and clean the restroom daily! Thank you!

mike w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amie B.  |  Overall Experience 
Rating:
2.0

It was really really confusing how to get into the unit for the first time. Checking in was a nightmare. It took so so long to get checked in - the person at the front desk wasn’t at all helpful. He wasn’t able to provide much guidance. We rented a truck that day as well and he couldn’t figure out how to remove the furniture pads we didn’t want. It was taking so long and we were cutting into our rental time that we just said screw it and paid the additional $20 for a product we didn’t want or need. The facility itself was very clean. There is a section of the hall that seems rather narrow.

Claire P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

teta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse S.  |  Overall Experience 
Rating:
5.0

Very freindly and helpful staff. That went above and beyond.

Sharon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james w.  |  First Impressions 
Rating:
5.0

Great location. Convenient and clean.

James S.  |  First Impressions 
Rating:
5.0

Good customer service, very accommodating.

Daniel S J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kaia T.  |  Online Move In 
Rating:
4.0

No comment at this time

Fredrick H.  |  Online Move In 
Rating:
5.0

I was offered the free month because of using U-haul equipment so I took advantage of it. The staff was friendly and assisted me over the phone with some things I needed done with my storage. The only issue I had was that when I arrived today; the space that was rented to me was already occupied by another tenant. Which was cool because I had to upgrade to a larger space anyway.

David C.  |  First Impressions 
Rating:
2.0

The secondary on my account removed my stuff on 07/29/20. The lock had to be cut and he had to gain access by an employee. There were no notes entered about the removal or the conversation that took place about the secondary removing my stuff. I was charged for the month of August. I was not moved out in the system until 8/8/20. I have documentation that confirms the 07/29/20 date as the accurate date of move out. Please refund my money.

Nykita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay F.  |  Online Move In 
Rating:
5.0

Nicole was very professional and accommodating.

BRENT J.  |  First Impressions 
Rating:
5.0

The staff at the U-Haul office in North Carolina was very professional and helpful.

SHERRY W.  |  First Impressions 
Rating:
5.0

Very patient, helpful employees. Clean, impressive storage area. I will feel very good about leaving my belongings there. Thank you.

Robin P.  |  First Impressions 
Rating:
5.0

We enjoyed working with the U-Haul employee he was very pleasant and very helpful, and we appreciate that. Thanks.

Timothy E.  |  First Impressions 
Rating:
5.0

I was very impressed. Great customer service and the facility is super clean

JANE S.  |  First Impressions 
No reviews have been submitted for this location.

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