Customer Reviews for U-Haul Moving & Storage of South High Point

1,415 reviews

1100 Trinity Ave   High Point, NC 27260

(336) 822-9549

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(336) 822-9549

1100 Trinity Ave
High Point, NC 27260

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My move out date that you are using is in correct my move out date was June 6, 2022. It was the day I signed the lease to my new place. The unit was empty and cleaned out completely. I even told the person at the desk that day as I was picking up the uhaul truck that I was moving out of my unit. Don’t know who dropped the ball on y’all’s end but sending me notices to pay a bill for rent that I have been loved out of and also sending letters to my mother whom is not On the rental agreement is probably against the law and I will inform her to check into that as well. And after months of text messages and notices and phone calls, hopefully it is corrected and we will not be bothered by uhaul any longer for payment of a storage unit that has been moved out of for months already. That unit was rented u set my name Robert Jolicoeur, my mother Patricia merely paid a month of the rent for me and you all took it on your self to reach out to someone pertaining to a bill that’s wasn’t really a bill at all. But y’all took it upon yourselves to contact someone and speak to them about my bill and that I know is illegal. You will be hearing about this further once I contact the lawyer.

Robert J.  |  Overall Experience 
Rating:
4.0

Young lady checking me in was delightful and very helpful to get me on my way. "thank you"

Erich H. 
Rating:
3.0

Customer did not leave a comment.

Bobby M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip H.  |  Overall Experience 
Rating:
5.0

Great facility! Very clean, well lite. The restroom was clean. Like the indoor loading zone but on the far left side the trucks are lower than the dock; was under the impression it was the same level. The center and far right are fine. Paying $69.95 for 5x10; be nice if you would offer discounts if people had to lease two 5x10s. The 5x10 price was equivalent of another local storage but the other facility was outside so your indoor was a great perk

Mike K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Originally I was supposed to pick up at a different location, but when I arrived at my appointment time the original location was closed. Called the 800 number and U-Haul customer service redirected me to a different location which worked out well

Duane S. 
Rating:
5.0

Customer did not leave a comment.

emilio M. 
Rating:
5.0

Tail lights did not work. Made it home safe

Marilyn M. 
Rating:
5.0

Great Once again

william T. 
Rating:
5.0

Customer did not leave a comment.

Jorge N. 
Rating:
4.0

Customer did not leave a comment.

MaryJane H. 
Rating:
5.0

Great people really took care of thing's

James S. 
Rating:
5.0

Customer did not leave a comment.

DEBORA S. 
Rating:
5.0

Customer did not leave a comment.

Lucia K. 
Rating:
5.0

I will keep this uhaul facility in mind for future needs & would refer to anyone. 💯💯💯

Eric B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon b.  |  Overall Experience 
Rating:
3.0

Do more than just tell the customer to call customer care. I believe managers at Locations should be authorized with the same power/knowledge as customer service. I find it it very inconvenient to have customers call customer service when a customer is at a uhaul location.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
4.0

Customer did not leave a comment.

Denver T. 
Rating:
5.0

Customer did not leave a comment.

Gerard H.  |  Overall Experience 
Rating:
2.0

I was under the impression i could turn my truck in early because of unforseen things on my end. Upon arrival it was the complete opposite resulting in an extra day charge for myself. When i was finally able to make it, someone was using my storage unit (still doesn't make sense how they even had access). They told me I had to pack my things in around someone elses items. I was charged the fee of a whole new truck at the end of it all. Still waiting to see if I can dispute the charge as it does not seem right considering the many inconveniences.

Maurice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrine G. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
3.0

Customer did not leave a comment.

Brianna S.  |  Online Move In 
Rating:
5.0

The manager was very helpful and went way out of his way to make sure each and every customer was taken care of. We were pleased with our experience here.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Customer did not leave a comment.

HOWARD S.  |  Overall Experience 
Rating:
4.0

I would definitely use the U-hail service again. It was convenient, and the rates were comparable. The only issue I had was with billing. After I had setup auto bill pay a payment didn't go through-resulting in a late fee and a warning. Blamed on my bank, but there was no reason my card should've been declined. I had to spend a length of time with a rep that didn't work at the facility to get the late fee removed and adjusted. Thankfully, everything was fixed, just a bare, when I had taken the time to get things setup.

FREDDIE A.  |  Overall Experience 
Rating:
5.0

Install was on time and quicker than expected

Andrew P. 
Rating:
5.0

Keep up the good work

Cathy W. 
Rating:
5.0

This location houses my storage items as well as served as the drop off location. I also hired UHAUL movers to unload my items from the truck to my unit. They were friendly, professional and communicative. They ensured everything was to my satisfaction before signing off, leaving and paying for services. Highly recommend this location both for rental and storage.

Valerie J. 
Rating:
4.0

Great customer service. A couple of employees had face or lip piercing which is a negative but everyone was nice to me.

JAMES S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Philip T.  |  First Impressions 
Rating:
5.0

Agent was knowledgeable, efficient and knew what he was doing.

Ella B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
2.0

Everyone was great except Nicole. Maybe you should just allow everyone else to be customer facing and you do back end work.

Lindsey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Christen J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S.  |  Online Move In 
Rating:
1.0

The unit was so dirty and I couldn’t move in because it was so dirty

Amani M.  |  Online Move In 
Rating:
4.0

The “check in” process is a bit laborious. Redundant questions

Phillip H.  |  First Impressions 
Rating:
1.0

The location reserved the car and where I picked the car where different

Tawanda M. 
Rating:
4.0

Customer did not leave a comment.

Regina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Not a thing

Craig L. 
Rating:
4.0

I tried to call the uhaul where I rented my car hauler to ask a simple question, but the number was not listed. Calling the customer service number was a pain and just a waste of time. Really a pain not being able to call the dealer where I rented my trailer. I just needed to ask a simple question, not to be on hold for over 30 mins.

Tim M. 
Rating:
5.0

Everything went great

John C. 
Rating:
4.0

Customer did not leave a comment.

JACKILNE R. 
Rating:
5.0

Customer did not leave a comment.

CALVIN G.  |  First Impressions 
Rating:
5.0

Very convenient and the people were very helpful and friendly.

Christina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Always friendly

joviah b.  |  Overall Experience 
Rating:
5.0

This location is easy access from the interstate and the folks were friendly and helpful. Drop-off of our rental was easy and quick.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Carlos D. 
Rating:
3.0

Customer did not leave a comment.

TANYA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nijah F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
3.0

Ensure the truck is clean inside and outside.

Raphael B. 
Rating:
1.0

My storage was sold due to failure to communicate after I communicated with the facility and all they could offer me was an apology. Customer service was good when someone was available…don’t call because you probably won’t get an answer. Overall I ended up disappointed hurt and heartbroken over this whole ordeal.

Natasha I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Keep doing what you guys do very respectful and knowledgeable and great atmosphere will definitely be coming back

Emilie M. 
Rating:
5.0

Staff was friendly and helpful and provided great customer service

joviah B. 
Rating:
5.0

Customer did not leave a comment.

Denver T.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful went above and beyond to assist

joviah b.  |  First Impressions 
Rating:
5.0

Quick easy service, got my unit and everything went smoothly. Easy process, and friendly helpful staff.

MATTHEW Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Manager was super helpful and professional, and the facility was the cleanest storage I've ever seen.

Mac B.  |  First Impressions 
Rating:
5.0

The drop-off location was excellent; professional and helpful staff and pristine facility.

Mac B. 
Rating:
5.0

Customer did not leave a comment.

Jim K.  |  First Impressions 
Rating:
3.0

Bay doors need repairs, 2 of 3 were broken and unusable. Delivery truck would not fit in the one door that works. Loading dock needs a ramp for carts or ADA instead of just steps. Site needs more flat carts on hand. Staff was friendly and knowledgeable about the site but you must go inside the front office for all help.

Earlene Daphne J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Don't know the name of the girl that helped us but she was efficient, cheery and valued our time.

Bradley V. 
Rating:
5.0

Nothing, quick check-in and staff were great.

justin R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
4.0

Great place and very nice and clean.

Jobie D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

lexi J.  |  Overall Experience 
Rating:
4.0

This location was not crowded. The facility was neat, clean and spacious. There was one attendant working, Teresa, and she was kind and helpful and busy.c

Martha S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
3.0

Check out and return was easy and fast. Employees friendly and helpful. Cab was dirty and I still have not received my receipt via email for my rental.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Anne W.  |  First Impressions 
Rating:
5.0

Provide more flat follies at this location!

DIANNA R. 
Rating:
4.0

All 3 representatives were more than helpful!

Teresa H.  |  First Impressions 
Rating:
4.0

Very nice. Need better communication between traffic and return locations though

Samuel H. 
Rating:
1.0

We had more than one unit. All of our belongings in one of the units was stolen. The manager, Nicole, was not helpful. If fact, it is very hard to get anyone to actually answer the phone there. We also kept getting late notices almost a month after moving out of the units. Again, we could rarely get in touch with anyone there, and I had to speak with someone on the 800 line to report it. Them not walking units is how our belongings were stolen. The insurance is also a joke. They said it was not covered because no evidence of forced entry and there was not video of the hallways.

Tori C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
5.0

Customer did not leave a comment.

Shakia Z. 
Rating:
5.0

Nothing

Richard B. 
Rating:
3.0

Customer did not leave a comment.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michele S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

calvin h.  |  Overall Experience 
Rating:
3.0

We signed up for mobile pickup for Sunday morning, but it was not ready. Had to wait for location to open before we could get our truck.

Clyde H. 
Rating:
5.0

Customer did not leave a comment.

Curtis L.  |  First Impressions 
Rating:
5.0

Keep it the same make sure windows clean other then that everything was good and thanks for your service

kimyatta I. 
Rating:
4.0

Customer did not leave a comment.

DAISHA E.  |  Overall Experience 
Rating:
1.0

the lady that helped us had an attitude and told us they didn’t have any more available units so she gave us two new ones but one of them had a lock on it. We then had to find another unit on our own to let her know what was really vacant.

Xion H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denver T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhianna B. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Danielle C.  |  First Impressions 
Rating:
5.0

The staff at the Uhaul storage facility on Trinity Ave in High Point make you feel so welcomed and take every bit of stress away. They were so patient with me, toook their time and explained the process very clearly.

Carmen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
3.0

Customer did not leave a comment.

Tammy A. 
Rating:
5.0

Very good customer service!

Demetris M.  |  First Impressions 
Rating:
5.0

I was a bit surprised to find out I was charged for gas after I had replaced the gas for the 43 miles I had used.

Steve W. 
Rating:
5.0

Definitely would use them again the company was very understanding easy to communicate with and friendly staff everyone displayed every positive role a customer service representative should display

Laquita N.  |  Overall Experience 
Rating:
5.0

Rented 3 units here, 2 of which I was able to use for free while we were moving for temp storage, because of an offer through Uhual for 1 month of free storage with a truck rental. That was amazing all on its own. Units were easy to access, clean, and carts were available to use. I don't feel it's any fault of the facility, but more flat carts (there were plenty of matress carts) would be a huge help. The employees were always friendly. Nicole Miller herself was super helpful and kind in all of our interactions, it felt like she took pride in the best way in doing her job,. We will likely be needing to utilize trucks and units in the near future and will be checking here first!

Diamond F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

April D.  |  First Impressions 
Rating:
1.0

Every time I rent something from this location we get the trailer or truck home and find an issue with it. Last time, the bed of the truck was covered in slick oil, this time the trailer has a nail in the tire. Going back and forth between Uhaul and my house only added extra time to our move. Uhaul did provide a replacement, but at this point, take better care of your equipment, and dont rent it out if its not inspected first.

Brandon A. 
Rating:
5.0

Quick service, friendly counter associate, large facility and lot to maneuver my vehicle and equipment. in

Kymaria M. 
Rating:
5.0

Truck was infested with roaches, had to get replacement truck and pay both sets of movers extra

Stacie B. 
Rating:
2.0

Offer receipts on check in return. I didn't like waiting for an e-mail to make sure I wasn't being charged correctly.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

Andre F. 
Rating:
5.0

Staff was informative and very polite. I'd recommend this location to anyone looking to have their items stored in a safe location with friendly staff.

Laquita N. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN B. 
Rating:
5.0

Customer did not leave a comment.

Jeannie L. 
Rating:
4.0

Customer did not leave a comment.

camika w.  |  First Impressions 
Rating:
5.0

The young lady was sweet and very understanding. She new exactly what we needed. I think her name was Natalie. Very knowledgeable of her job. ✨✨✨✨✨

Pauline W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dimeon W. 
Rating:
4.0

Customer did not leave a comment.

William V R. 
Rating:
5.0

Great Management!

Darius C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristina S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATHRYN B.  |  First Impressions 
Rating:
5.0

Very friendly and professional staff! Could not be happier.

David K. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

The customer service is what this the best pickup ever

Marvin B. 
Rating:
4.0

Customer did not leave a comment.

Shepard T. 
Rating:
5.0

Treat them with respect and deliver what you promise.

Danny B. 
Rating:
3.0

Jgffuh

LAARBI E. 
Rating:
5.0

I have used U haul twice in the past 2 weeks. Service was excellent at both places. Ty.

geraldine W. 
Rating:
5.0

Customer did not leave a comment.

SHANNON S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina C.  |  First Impressions 
Rating:
1.0

Did not have requested dollys even though the reservation was made >1 month in advance. Manager was incredibly unhelpful and rude and seemed very lazy. Was told on the phone that said manager was willing to give me $65 off my reservation due to location issues, and she refused to acknowledge her aforementioned agreement

Dana G. 
Rating:
5.0

Easy-to-use; easy-to-load; easy-to-drive. 👍

Byron S. 
Rating:
5.0

Very friendly at our drop off. Only thing was the email receipt still did not show up.

Anthiny B. 
Rating:
5.0

Nicole and staff are excellent. They accommodated all of our needs. Plus, kudos to the gentleman on duty the evening of 06/21/22 as he located my cellphone which I had left in a rental truck. Will do business with again soon!!!

DANIEL B.  |  First Impressions 
Rating:
5.0

The alarm wouldn’t stop going off the whole time we were moving in but everything else was amazing.

Melissa S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

TANYA R.  |  First Impressions 
Rating:
5.0

This was a really excellent storage facility. The staff/owner were incredibly helpful and pleasant. The facility itself was cool, easy to access and made moving in/out easy. I would definitely recommend!

Sharon K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Yes the greatest

Tammera G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Great help!

Dean G. 
Rating:
5.0

Could not find the drop box, luckily we went during staffed hours.

Clark B. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Thank for for your help with a very stressful move.

Dan A. 
Rating:
5.0

Staffs are very helpful

Jamiu K. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

ashley K. 
Rating:
5.0

Customer did not leave a comment.

Michele K. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M.  |  Overall Experience 
Rating:
5.0

Theresa.She welcome my husband and I with patients and kindness. She's a people person. She deserves a raise

Ruth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathlene T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaele S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

👍🏾

VERNELL M.  |  First Impressions 
Rating:
4.0

The storage unit and staff were great, but the bathrooms were Always dirty everytime we went there.

REGINALD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G.  |  Overall Experience 
Rating:
3.0

The outside of the facility was poorly maintained. There was trash everywhere. It was confusing where to enter code. There was not a lock inside my unit as promised when I checked the locker.

Brittany S.  |  Online Move In 
Rating:
5.0

Nicole was very friendly and nice to work with. She also was open to answering questions being helpful in anyway possible. I really was impressed with this facility.

Terry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina C.  |  First Impressions 
Rating:
5.0

Great and helpful staff.

Janet P.  |  Overall Experience 
Rating:
4.0

Everything was made easy for me

BELINDA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAWLE A.  |  Overall Experience 
Rating:
5.0

Joe was awesome- helped me with my load and getting settled in.

David C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd b.  |  Overall Experience 
Rating:
5.0

Clean and friendly facility. Dock for storage unloading and loading with flat cars for moving boxes to unit made easy

HOWARD S.  |  First Impressions 
Rating:
4.0