My move out date that you are using is in correct my move out date was June 6, 2022. It was the day I signed the lease to my new place. The unit was empty and cleaned out completely. I even told the person at the desk that day as I was picking up the uhaul truck that I was moving out of my unit. Don’t know who dropped the ball on y’all’s end but sending me notices to pay a bill for rent that I have been loved out of and also sending letters to my mother whom is not On the rental agreement is probably against the law and I will inform her to check into that as well. And after months of text messages and notices and phone calls, hopefully it is corrected and we will not be bothered by uhaul any longer for payment of a storage unit that has been moved out of for months already. That unit was rented u set my name Robert Jolicoeur, my mother Patricia merely paid a month of the rent for me and you all took it on your self to reach out to someone pertaining to a bill that’s wasn’t really a bill at all. But y’all took it upon yourselves to contact someone and speak to them about my bill and that I know is illegal. You will be hearing about this further once I contact the lawyer.Robert J. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of South High Point
High Point, NC 27260
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Young lady checking me in was delightful and very helpful to get me on my way. "thank you"Erich H.
Customer did not leave a comment.Bobby M. | Overall Experience
Customer did not leave a comment.Phillip H. | Overall Experience
Great facility! Very clean, well lite. The restroom was clean. Like the indoor loading zone but on the far left side the trucks are lower than the dock; was under the impression it was the same level. The center and far right are fine. Paying $69.95 for 5x10; be nice if you would offer discounts if people had to lease two 5x10s. The 5x10 price was equivalent of another local storage but the other facility was outside so your indoor was a great perkMike K. | First Impressions
Customer did not leave a comment.Guy C. | Overall Experience
Customer did not leave a comment.Timothy T.
Originally I was supposed to pick up at a different location, but when I arrived at my appointment time the original location was closed. Called the 800 number and U-Haul customer service redirected me to a different location which worked out wellDuane S.
Customer did not leave a comment.emilio M.
Tail lights did not work. Made it home safeMarilyn M.
Great Once againwilliam T.
Customer did not leave a comment.Jorge N.
Customer did not leave a comment.MaryJane H.
Great people really took care of thing'sJames S.
Customer did not leave a comment.DEBORA S.
Customer did not leave a comment.Lucia K.
I will keep this uhaul facility in mind for future needs & would refer to anyone. 💯💯💯Eric B. | Overall Experience
Customer did not leave a comment.Ronald N. | Overall Experience
Customer did not leave a comment.sharon b. | Overall Experience
Do more than just tell the customer to call customer care. I believe managers at Locations should be authorized with the same power/knowledge as customer service. I find it it very inconvenient to have customers call customer service when a customer is at a uhaul location.Jeffrey D.
Customer did not leave a comment.LARRY S.
Customer did not leave a comment.Denver T.
Customer did not leave a comment.Gerard H. | Overall Experience
I was under the impression i could turn my truck in early because of unforseen things on my end. Upon arrival it was the complete opposite resulting in an extra day charge for myself. When i was finally able to make it, someone was using my storage unit (still doesn't make sense how they even had access). They told me I had to pack my things in around someone elses items. I was charged the fee of a whole new truck at the end of it all. Still waiting to see if I can dispute the charge as it does not seem right considering the many inconveniences.Maurice L. | First Impressions
Customer did not leave a comment.Jim K. | Overall Experience
Customer did not leave a comment.Corrine G.
Customer did not leave a comment.Carl C.
Customer did not leave a comment.Brianna S. | Online Move In
The manager was very helpful and went way out of his way to make sure each and every customer was taken care of. We were pleased with our experience here.Mary M.
Customer did not leave a comment.SEAN W.
Customer did not leave a comment.Alan E.
Customer did not leave a comment.HOWARD S. | Overall Experience
I would definitely use the U-hail service again. It was convenient, and the rates were comparable. The only issue I had was with billing. After I had setup auto bill pay a payment didn't go through-resulting in a late fee and a warning. Blamed on my bank, but there was no reason my card should've been declined. I had to spend a length of time with a rep that didn't work at the facility to get the late fee removed and adjusted. Thankfully, everything was fixed, just a bare, when I had taken the time to get things setup.FREDDIE A. | Overall Experience
Install was on time and quicker than expectedAndrew P.
Keep up the good workCathy W.
This location houses my storage items as well as served as the drop off location. I also hired UHAUL movers to unload my items from the truck to my unit. They were friendly, professional and communicative. They ensured everything was to my satisfaction before signing off, leaving and paying for services. Highly recommend this location both for rental and storage.Valerie J.
Great customer service. A couple of employees had face or lip piercing which is a negative but everyone was nice to me.JAMES S. | Overall Experience
Customer did not leave a comment.Philip T. | First Impressions
Agent was knowledgeable, efficient and knew what he was doing.Ella B. | First Impressions
Customer did not leave a comment.Sean C. | First Impressions
Customer did not leave a comment.David S.
Everyone was great except Nicole. Maybe you should just allow everyone else to be customer facing and you do back end work.Lindsey M. | Overall Experience
Customer did not leave a comment.Frank T. | First Impressions
Customer did not leave a comment.Troy C.
Customer did not leave a comment.Paul N.
Customer did not leave a comment.Christen J. | First Impressions
Customer did not leave a comment.Christopher S. | Online Move In
The unit was so dirty and I couldn’t move in because it was so dirtyAmani M. | Online Move In
The “check in” process is a bit laborious. Redundant questionsPhillip H. | First Impressions
The location reserved the car and where I picked the car where differentTawanda M.
Customer did not leave a comment.Regina B. | Overall Experience
Customer did not leave a comment.James S.
Not a thingCraig L.
I tried to call the uhaul where I rented my car hauler to ask a simple question, but the number was not listed. Calling the customer service number was a pain and just a waste of time. Really a pain not being able to call the dealer where I rented my trailer. I just needed to ask a simple question, not to be on hold for over 30 mins.Tim M.
Everything went greatJohn C.
Customer did not leave a comment.JACKILNE R.
Customer did not leave a comment.CALVIN G. | First Impressions
Very convenient and the people were very helpful and friendly.Christina C. | Overall Experience
Customer did not leave a comment.Jason M.
Always friendlyjoviah b. | Overall Experience
This location is easy access from the interstate and the folks were friendly and helpful. Drop-off of our rental was easy and quick.Douglas A.
Customer did not leave a comment.Carlos D.
Customer did not leave a comment.TANYA R. | Overall Experience
Customer did not leave a comment.Nijah F.
Customer did not leave a comment.Jennifer C.
Ensure the truck is clean inside and outside.Raphael B.
My storage was sold due to failure to communicate after I communicated with the facility and all they could offer me was an apology. Customer service was good when someone was available…don’t call because you probably won’t get an answer. Overall I ended up disappointed hurt and heartbroken over this whole ordeal.Natasha I. | Overall Experience
Customer did not leave a comment.Christopher J.
Keep doing what you guys do very respectful and knowledgeable and great atmosphere will definitely be coming backEmilie M.
Staff was friendly and helpful and provided great customer servicejoviah B.
Customer did not leave a comment.Denver T. | Overall Experience
Staff was super friendly and helpful went above and beyond to assistjoviah b. | First Impressions
Quick easy service, got my unit and everything went smoothly. Easy process, and friendly helpful staff.MATTHEW Y. | First Impressions
Customer did not leave a comment.Clara W. | First Impressions
Customer did not leave a comment.Ronald G.
Manager was super helpful and professional, and the facility was the cleanest storage I've ever seen.Mac B. | First Impressions
The drop-off location was excellent; professional and helpful staff and pristine facility.Mac B.
Customer did not leave a comment.Jim K. | First Impressions
Bay doors need repairs, 2 of 3 were broken and unusable. Delivery truck would not fit in the one door that works. Loading dock needs a ramp for carts or ADA instead of just steps. Site needs more flat carts on hand. Staff was friendly and knowledgeable about the site but you must go inside the front office for all help.Earlene Daphne J. | First Impressions
Customer did not leave a comment.Mark R.
Don't know the name of the girl that helped us but she was efficient, cheery and valued our time.Bradley V.
Nothing, quick check-in and staff were great.justin R.
Customer did not leave a comment.Kenneth C.
Great place and very nice and clean.Jobie D. | Online Move In
Customer did not leave a comment.Jim K.
Customer did not leave a comment.lexi J. | Overall Experience
This location was not crowded. The facility was neat, clean and spacious. There was one attendant working, Teresa, and she was kind and helpful and busy.cMartha S.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.Steve M. | Overall Experience
Check out and return was easy and fast. Employees friendly and helpful. Cab was dirty and I still have not received my receipt via email for my rental.JAMES M.
Customer did not leave a comment.Anne W. | First Impressions
Provide more flat follies at this location!DIANNA R.
All 3 representatives were more than helpful!Teresa H. | First Impressions
Very nice. Need better communication between traffic and return locations thoughSamuel H.
We had more than one unit. All of our belongings in one of the units was stolen. The manager, Nicole, was not helpful. If fact, it is very hard to get anyone to actually answer the phone there. We also kept getting late notices almost a month after moving out of the units. Again, we could rarely get in touch with anyone there, and I had to speak with someone on the 800 line to report it. Them not walking units is how our belongings were stolen. The insurance is also a joke. They said it was not covered because no evidence of forced entry and there was not video of the hallways.Tori C. | Overall Experience
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Troy W.
Customer did not leave a comment.Shakia Z.
Customer did not leave a comment.DANIEL B. | Overall Experience
Customer did not leave a comment.Brian M. | First Impressions
Customer did not leave a comment.Michele S. | Overall Experience
Customer did not leave a comment.calvin h. | Overall Experience
We signed up for mobile pickup for Sunday morning, but it was not ready. Had to wait for location to open before we could get our truck.Clyde H.
Customer did not leave a comment.Curtis L. | First Impressions
Keep it the same make sure windows clean other then that everything was good and thanks for your servicekimyatta I.
Customer did not leave a comment.DAISHA E. | Overall Experience
the lady that helped us had an attitude and told us they didn’t have any more available units so she gave us two new ones but one of them had a lock on it. We then had to find another unit on our own to let her know what was really vacant.Xion H. | First Impressions
Customer did not leave a comment.Denver T. | First Impressions
Customer did not leave a comment.Rhianna B.
Customer did not leave a comment.LARRY A.
Customer did not leave a comment.Raymond W.
Customer did not leave a comment.Jason N.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Danielle C. | First Impressions
The staff at the Uhaul storage facility on Trinity Ave in High Point make you feel so welcomed and take every bit of stress away. They were so patient with me, toook their time and explained the process very clearly.Carmen R. | Overall Experience
Customer did not leave a comment.Kim H.
Customer did not leave a comment.Tammy A.
Very good customer service!Demetris M. | First Impressions
I was a bit surprised to find out I was charged for gas after I had replaced the gas for the 43 miles I had used.Steve W.
Definitely would use them again the company was very understanding easy to communicate with and friendly staff everyone displayed every positive role a customer service representative should displayLaquita N. | Overall Experience
Rented 3 units here, 2 of which I was able to use for free while we were moving for temp storage, because of an offer through Uhual for 1 month of free storage with a truck rental. That was amazing all on its own. Units were easy to access, clean, and carts were available to use. I don't feel it's any fault of the facility, but more flat carts (there were plenty of matress carts) would be a huge help. The employees were always friendly. Nicole Miller herself was super helpful and kind in all of our interactions, it felt like she took pride in the best way in doing her job,. We will likely be needing to utilize trucks and units in the near future and will be checking here first!Diamond F. | Overall Experience
Customer did not leave a comment.Angela R. | Overall Experience
Customer did not leave a comment.April D. | First Impressions
Every time I rent something from this location we get the trailer or truck home and find an issue with it. Last time, the bed of the truck was covered in slick oil, this time the trailer has a nail in the tire. Going back and forth between Uhaul and my house only added extra time to our move. Uhaul did provide a replacement, but at this point, take better care of your equipment, and dont rent it out if its not inspected first.Brandon A.
Quick service, friendly counter associate, large facility and lot to maneuver my vehicle and equipment. inKymaria M.
Truck was infested with roaches, had to get replacement truck and pay both sets of movers extraStacie B.
Offer receipts on check in return. I didn't like waiting for an e-mail to make sure I wasn't being charged correctly.KEVIN G.
Customer did not leave a comment.Andre F.
Staff was informative and very polite. I'd recommend this location to anyone looking to have their items stored in a safe location with friendly staff.Laquita N.
Customer did not leave a comment.Dean S.
Customer did not leave a comment.CAROLYN B.
Customer did not leave a comment.Jeannie L.
Customer did not leave a comment.camika w. | First Impressions
The young lady was sweet and very understanding. She new exactly what we needed. I think her name was Natalie. Very knowledgeable of her job. ✨✨✨✨✨Pauline W. | First Impressions
Customer did not leave a comment.Dimeon W.
Customer did not leave a comment.William V R.
Great Management!Darius C. | Online Move In
Customer did not leave a comment.Kristina S. | First Impressions
Customer did not leave a comment.KATHRYN B. | First Impressions
Very friendly and professional staff! Could not be happier.David K.
Customer did not leave a comment.Kathryn B.
The customer service is what this the best pickup everMarvin B.
Customer did not leave a comment.Shepard T.
Treat them with respect and deliver what you promise.Danny B.
I have used U haul twice in the past 2 weeks. Service was excellent at both places. Ty.geraldine W.
Customer did not leave a comment.SHANNON S. | Overall Experience
Customer did not leave a comment.Christina C. | First Impressions
Did not have requested dollys even though the reservation was made >1 month in advance. Manager was incredibly unhelpful and rude and seemed very lazy. Was told on the phone that said manager was willing to give me $65 off my reservation due to location issues, and she refused to acknowledge her aforementioned agreementDana G.
Easy-to-use; easy-to-load; easy-to-drive. 👍Byron S.
Very friendly at our drop off. Only thing was the email receipt still did not show up.Anthiny B.
Nicole and staff are excellent. They accommodated all of our needs. Plus, kudos to the gentleman on duty the evening of 06/21/22 as he located my cellphone which I had left in a rental truck. Will do business with again soon!!!DANIEL B. | First Impressions
The alarm wouldn’t stop going off the whole time we were moving in but everything else was amazing.Melissa S. | Online Move In
Customer did not leave a comment.Patricia F. | First Impressions
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.TANYA R. | First Impressions
This was a really excellent storage facility. The staff/owner were incredibly helpful and pleasant. The facility itself was cool, easy to access and made moving in/out easy. I would definitely recommend!Sharon K. | Overall Experience
Customer did not leave a comment.George B.
Yes the greatestTammera G.
Customer did not leave a comment.Jeffrey R.
Great help!Dean G.
Could not find the drop box, luckily we went during staffed hours.Clark B.
Customer did not leave a comment.Chris S.
Thank for for your help with a very stressful move.Dan A.
Staffs are very helpfulJamiu K.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.ashley K.
Customer did not leave a comment.Michele K.
Customer did not leave a comment.Deborah C.
Customer did not leave a comment.KENNETH M. | Overall Experience
Theresa.She welcome my husband and I with patients and kindness. She's a people person. She deserves a raiseRuth M. | First Impressions
Customer did not leave a comment.Kathlene T. | Overall Experience
Customer did not leave a comment.Laura H. | First Impressions
Customer did not leave a comment.Anthony E. | First Impressions
Customer did not leave a comment.Michaele S. | Overall Experience
Customer did not leave a comment.Brian B. | Overall Experience
Customer did not leave a comment.Mark S. | Overall Experience
👍🏾VERNELL M. | First Impressions
The storage unit and staff were great, but the bathrooms were Always dirty everytime we went there.REGINALD S. | Overall Experience
Customer did not leave a comment.CHRISTOPHER G. | Overall Experience
The outside of the facility was poorly maintained. There was trash everywhere. It was confusing where to enter code. There was not a lock inside my unit as promised when I checked the locker.Brittany S. | Online Move In
Nicole was very friendly and nice to work with. She also was open to answering questions being helpful in anyway possible. I really was impressed with this facility.Terry L. | Overall Experience
Customer did not leave a comment.Lisa C. | Overall Experience
Customer did not leave a comment.Thomas M. | First Impressions
Customer did not leave a comment.Sabrina C. | First Impressions
Great and helpful staff.Janet P. | Overall Experience
Everything was made easy for meBELINDA W. | Overall Experience
Customer did not leave a comment.RAWLE A. | Overall Experience
Joe was awesome- helped me with my load and getting settled in.David C. | First Impressions
Customer did not leave a comment.Steven C. | Overall Experience
Customer did not leave a comment.todd b. | Overall Experience
Clean and friendly facility. Dock for storage unloading and loading with flat cars for moving boxes to unit made easyHOWARD S. | First Impressions