Customer Reviews for U-Haul Moving & Storage of South Locust

Rating:

5.0

Very busy, but all handled well

Rating:

2.0

I was charged for fuel but I returned the vehicle with same amount. I took photos to prove this. I requested Kearney location but had to pick up in Grand island. I understand availability but this did require me to drive extra. Our pickup time was at 1. When we got there a note on door said worker would be back at 2. This made us late to our move out costing extra money. I HIGHLY recommend always taking photos as I hope that it will save me the extra charge at over $5/per gallon.

Rating:

5.0

Good atencion

Rating:

5.0

Entrance to the retail store was obstructed from view by a "big box" promotion display in the outside lot, making it a little less convenient and a poor first impression. But, the staff was helpful and I appreciated that you were open till 8pm. Prices were affordable, and the selection was good. I like the uhaul retail rental stores the most over other uhaul rental locations.

Rating:

1.0

Hire better employees who aren’t rude and have better work ethic.

Rating:

5.0

very busy but friendly and fast service.

Rating:

3.0

Don't be fooled, renting a 10' truck does not cost only $19.95 per day. By the time you rent all the other equipment you need for moving, like appliance dollies and furniture pads (yes, you have to return the furniture pads--I thought I was buying them outright until I received the receipt), plus insurance--(I know from experience the benefit of purchasing the extra insurance), plus milage fee, plus having to re-fill the gas tank before returning the vehicle, you're looking at $88 per day (that was including milage fees for only 22 miles total). However, it's still less than what any other moving truck rental company charges. I've rented vehicles from U-Haul on many occasions, and likely I will rent vehicles from them again.

Rating:

5.0

Thank you the people are real helpful there and it was easy and quick i am very pleased thank you

Rating:

5.0

Great job check in and check out took a little longer than I was hoping but other than that, it was a five star

Rating:

5.0

Good place for uhaul so nothing really.

Rating:

5.0

Great service!

Rating:

5.0

My experience using the U-Haul box container between states went very well, and I would highly recommend the service. Thanks!

Rating:

1.0

Inconforme con el proceso al entregarte el vehículo no se cumplieron con las normas

Rating:

3.0

Little better greeting from sales clerk, for the initial pick up

Rating:

5.0

Jenilyn was very professional and took care of my rentals with ease. She is a very hard worker, and hopefully is recognized for her efforts.

Rating:

4.0

Staff was very friendly

Rating:

1.0

No air-conditioning battery dead 4 time I think I should get some free days because of it not starting and having to wait 3 hours for pickup

Rating:

5.0

There are lots of doors to go into this facility. We didn't realize the customer entrance is the door farthest from the street. We wondered around for a few minutes trying to find staff before we realized where to go. More signage to direct customers would be helpful. Who knows, maybe we overlooked the "extra" signage? Otherwise it was a great experience.

Rating:

5.0

The girl who checked me out is awesome! She is a keeper employee 110%. Extremely knowledgeable, helpful, on top of her game.

Rating:

5.0

Make sure the key drop is clear. It wasn't clear on the directions in the app on where to put the keys. There was a key drop at the building but appeared like we weren't supposed to put our keys in there. All steps were very clear until that step. Thanks.

Rating:

5.0

Had to put a deposit on rental. Which is fine but it still hasn’t been returned to me a day after I rented UHaul truck.

Rating:

5.0

Great as always!!!!

Rating:

5.0

Did a good job, fast and efficient. Very polite and courteous. Very nice young lady.

Rating:

2.0

I dropped off two hours before location closing. I parked in the drop off spot behind another person. I waited thirty minutes. I didn’t see an employee at that time. No one came out. I went into the store and no one was in there. Another customer was in there and said he had been waiting and never saw anyone. I did the self checkout and parked the truck next to other trucks hoping it was ok to park it there.

Rating:

5.0

Just keep doing what your doing

Rating:

4.0

Open on time. If you say you’re opening at 9 instead of 8:30 because of bad weather, then you need to be OPEN at 9 or else I’M left standing out there in the bad weather.

Rating:

4.0

You need some more employees only one person on a Saturday was overwhelmed with work but she did very good

Rating:

3.0

It was thin on staff. Had to wait a bit. But they did fine. Trailer relatively clean inside, not outside. But it was fine.

Rating:

5.0

No. They were amazing. It was a rough day with uhaul, which has never happened. I had a lot of issues with kershners kn hastings. He tried, so I don't believe it was his fault, but his boss he was talking to. We had to get the truck jumped before he left, I didn't get the price I was quoted, and the truck died again when we got it back to grand island. However, there was a young guy that helped us that night, he was amazing. Friendly, knowledgeable and very helpful. The younger girl that helped us when we went to pick up the truck, was just as amazing. She was friendly and knew her stuff. I have never had anything but a great experience. Thus one not so much. However, the people at the locust location made it better.

Rating:

4.0

You run a goos shop

Rating:

5.0

The staff was amazing. The weather was frigid and snowy, and yet they did everything to make things go smoothly. Awesome!

Rating:

5.0

Would be nice if trucks were equipped with cruise control. Driving 900+ miles without cruise control is difficult to maintain speed at one speed

Rating:

5.0

Nothing!! From making my reservation, picking up my rental and dropping it off was as easy as it gets.

Rating:

5.0

All employees were kind. And helpful. Good atmosphere friendly service.

Rating:

3.0

Was not given the dolly I rented so had to utilize the one that was strapped inside the truck and it was without the straps that I did not have as requested. Was very chaotic when returning the truck even though it was 4 minutes after closing time....

Rating:

3.0

I used the online registration process and it was a pretty frustrating experience. I watched the video provided to see what I'd need to do on the morning I picked up the truck and it made the process look very short and easy. In fact, there was a recommendation to get there 10 minutes early to be sure I'd be done in time to get my truck by the appointed time. Great! We showed up 10 minutes early. We finally left with the truck more than 30 minutes later. First, I didn't know I'd have to give names of two people to call. I see that now in small text online but it certainly wasn't part of the video. Fortunately, I knew of two people who'd be awake at the early time I'd arranged to get my truck. More frustrating, the app I downloaded told me the keys would be under the seat of the truck. I spent minutes poring over the cab of the truck. Finally, I went into the building where the attendant was helping other customers and asked about the keys. He turned around and grabbed them off a hook behind the counter. He said they never leave the keys under the seat and seemed aghast that it would even be a possibility. I went back to the truck to check on all the accessories I'd rented. They weren't in the truck. I went back and found the attendant again, who pointed me to where I could grab the appliance dolly that was supposed to be in the truck already. I loaded it up. I then realized I'd not gotten the extra furniture pads. Not wanting to go back and ask one more time, I just left. I don't know yet if I'll be charged for not returning the extra pads they didn't give me. The truck itself was great, the process for obtaining it was bad.

Rating:

5.0

👍

Rating:

2.0

I had a good experience with one associate who helped set up the equipment, but I got a call the next day from someone else who sounded very rude asking where the keys were, do they not check their lockboxes before calling the customer with a snarky tone making assumptions? How awful.

Rating:

5.0

We are beyond grateful for all of the help that was provided by the sales representative at the Locust location! Thank you for going the extra mile to make our experience even better (we could have not asked for a better way to end the year). Best of wishes for the coming year.

Rating:

5.0

No need to improve, everything was great.

Rating:

5.0

Todo super bien

Rating:

3.0

There aren't any other options so if course I would recommend it. I would also recommend that whatever price a person has in mind that they're going to spend, they should double it. The staff were nice enough, once you got their attention. They were very preoccupied and customer service is not at the top of mind.

Rating:

5.0

As always, a great U-Haul experience

Rating:

5.0

Thanks again for your help with this move 🙏 👍 👏 🙌 👌 😀

Rating:

5.0

Excellent everything

Rating:

5.0

Your organization has instituted some new digital parts of the rental process, as well as the return part. I think that has reduced the amount of time needed to rent a truck, and to return it. That is appreciated.

Rating:

4.0

Did the check in through app. Didn't talk to anyone. Very easy.

Rating:

2.0

The interior of the trailer was covered in a greasy substance. The lady who checked the trailer out to me acted like she would have rather been anywhere else but there and that helping me fulfill the reservation that I had made online was a huge inconvenience and interruption to her day.

Rating:

5.0

There was a funny squeak when it was moving under 50 m.p.h. Over that, it was fine. I told the attendant in Fremont when I dropped it off.

Rating:

5.0

Donald Viner and his staff were very professional when it came to questions, they had the answers

Rating:

5.0

The breaks on the truck were very hard to stop. Computer systems were down and it took a long time to get checked out but the staff was great. They stayed calm and were very apologetic.

Rating:

5.0

Thank you

Rating:

5.0

Did a great job

Rating:

3.0

Your prices are more than double what your competitors are. I also would have preferred 24 hour access.

Rating:

5.0

Never had any issues here. Staff was always friendly

Rating:

5.0

My issues were addressed and fixed right away by the staf who was extremly helpful and very nice.

Rating:

2.0

Management was friendly and helpful, but unit was way more pricey than what it was worth. Very poorly lit; light from the hallway didn't reach into the unit. A single stretch of lights over each row of units could easily be installed at low cost. Access after office hours would have been nice too.

Rating:

5.0

The staff at this location was wonderful, kind, and very professional and knowledgeable. It was a wonderful experience.

Rating:

5.0

Excellent customer service provided by Benjamin. He is without question store manager material !

Rating:

5.0

NICE PEOPLE GREAT SERVICE GREAT PLACE TO DEAL WITH

Rating:

5.0

The staff was awesome, very helpful and kind. Entry into the storage facility with a passcode would have been more helpful and lights in the units. Overall a great experience.

Rating:

3.0

Manager on site unfriendly and was not willing to assist in timely manner. I waited in line and he chose to wait on others before me. If I’d had time I would have tried to find another storage facility.

Rating:

4.0

Mr. Casto was very helpful and professional. The facility is clean and well managed.

Rating:

5.0

The manager and staff were great to work with

Rating:

3.0

Never answers their phone had to go in person then did not check me out of 206 so then got to try to handle that

Rating:

5.0

Staff is very helpful and represent their company very friendly and professionally. Good job👍🏼

Rating:

5.0

I just dont understand why i didnt get a refund for useing my unit for the month?

Rating:

4.0

The hours that i could get into my storage unit were hard when you work until 6 pm Monday thru Friday. It only give you an hour during the week to be able to access your unit. I kept papers that were needed and it was hard to get them before a Saturday. Other than that , the service was good. Not sure the employee's but a young gentleman, couldn't have nicer or helpful.

Rating:

5.0

Thank you Robert!

Rating:

5.0

Good price for that big of storage unit.

Rating:

4.0

the unit I rented was too small,luckily they had a larger one available.It was almost a disaster!

Rating:

3.0

Although the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.

Rating:

3.0

Accessing my storage before 7pm wasn’t always convenient. I wish the hours were later. I was disappointed to see there wasn’t a recycling bin. That could be a good earth friendly choice!

Rating:

5.0

Everybody is very helpful and accommodating for all my needs. Thank you!

Rating:

5.0

I've always enjoyed the customer service

Rating:

4.0

Friendly staff that was helpful and worked to.get us the best options.

Rating:

5.0

Everything went well during the two years we rented a storage unit.

Rating:

3.0

Your hours of being open needs to be later most people don't get off work til 5 then only have til 7:30 to move stuff or access the unit needs to b til 9:30 or 10.

Rating:

4.0

Your ramp was to steep with no anti-slip markers on the concrete. A little dangerous in the Winter when using the ramp with wet shoes and cart.

Rating:

4.0

Overall I had a very positive experience here. The only reason for four stars is because upon moving out I noticed lots of large dead bugs (mostly crickets) in my unit and on my things.

Rating:

5.0

Robert, the delivery person was an exceptionally helpful employee. His professionalism was appreciated.

Rating:

5.0

Comments emailed !

Rating:

5.0

Great experience and everyone was super helpful

Rating:

3.0

The ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I’m surprised there aren’t any grip strips or traction of Some kind.

Rating:

5.0

Thank you

Rating:

5.0

I would recommend this location.

Rating:

1.0

Charge more mileage