Customer Reviews for U-Haul Moving & Storage of South Locust

2368 reviews

1730 S Locust   Grand Island, NE 68801
(N Of Stolley Park)

(308) 384-2877

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(308) 384-2877

1730 S Locust
Grand Island, NE 68801
(N Of Stolley Park)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

David P. 
Rating:
5.0

Customer did not leave a comment.

Quinn Q. 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

ray V. 
Rating:
1.0

You overcharged me three times.

Jon M. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

It was almost closing time on a Friday evening when we arrived yet the lady working never made us feel rushed or that she did not want to help us.

Lewis S. 
Rating:
2.0

Was forced to pay for the rental on pickup when I had been informed prior that I would have to pay on drop off. As well the rental did not even have enough gas to make it halfway to my destination which I find odd because I had set it as a one way trip to which I would've hoped that it was better prepared.

AUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Brandie C.  |  First Impressions 
Rating:
2.0

You REALLY need to help the woman on duty the day we picked up my cubes. We couldn't get through to the Grand Island store to arrange a pickup. Your automated system is horrible. Consequently she didn't get her 24 hr notice that we were coming. We arrived at 3:30 and didn't get out of there until 7:15 pm. Many. many thanks for the employee working on 7/12/21. She saved a call to your corporate offices.

Christine E. 
Rating:
5.0

We got shorted 2 days on our rental because someone in Virginia mark it as returned there so they charged us 302$ so my wife said take it back today and figure out why they charged us again.

ALLEN S. 
Rating:
2.0

I had to to a representative and my intentions were to be able to put a bed into my storage unit that i have rented for almost 2 years. I spoke to a lady about being able to get into my unit and was told there wouldn't be a problem. Well guess what i wasnt able to. This nice representative finally answered my call without being on hold for 30 min and was more helped than i expected considering the whole mix up. Very disappointed I am a senior and had to have my daughters help me by taking time out of their family time. Very disappointed paying for more in mileage. Going from 5 miles to 12. Its not alot its the point that it is double.

Vicky M. 
Rating:
5.0

Great customer service and fast too

Johanna V. 
Rating:
5.0

quick and helpful

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Eliabeth K. 
Rating:
5.0

They were helpful and knowledgeable. The only "problem" I had with my experience was with the corporation sales associate who called on July 4. He informed me that neither the U-Hauls in my town or the next we're open for me to pick up a trailer the next day. I ended up driving 2 1/2 hours to pick up the trailer and bring it back. He was not at all helpful or sympathetic. Also, why didn't the representative I initially made the reservation with know ahead of time that these places wouldn't be open? The underlying problem seems to be a lack of coordination between U-Haul and it's cooperating businesses. Things like accurate business hours are pretty important when picking up a truck or trailer.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

SHAWN G. 
Rating:
5.0

Nothing everything went smooth from check in to check out.

CHARLES H. 
Rating:
5.0

The Truck was not waterproof. The contents were soaked we could have saved money and just rented an open trailer.

RON L. 
Rating:
5.0

I was given an estimate online for $100 for the time I would have the van. When I arrived it was almost $300. I was shocked. The van was dirty when I got it and I left what was in the front. I swept the back. I took it back and was charged almost $200. Since when has uhaul been so expensive?

Elizabeth L. 
Rating:
4.0

I reserved a truck at the location in Aurora, Ne. When I went in to pick it up she tried to tell me that uhaul had sent me an email telling the truck was not there. I was to pick up another truck in Grand Island, NE some 30 miles away. There was never an email sent. The location in GI was very helpful and friendly at least. I did get a truck.

Rhonda F. 
Rating:
4.0

Thank you. It was a simple job. I wish I could talk to local office. I ended up on hold for too long (over 20 minutes) with national office multiple times. Next rental is bigger and more important July 10. There was a little confusion and not sure if resolved. I need two 26 foot trucks at the State College PA location on Benner Pike at 2pm July 10. Thanks, Ken 814-883-1193

DAVID G. 
Rating:
5.0

Thank you Robert!

RON F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin B. 
Rating:
3.0

Make sure that the drop off location is somewhere close to where it's being driven.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Cathryn L. 
Rating:
5.0

Everything was excellent, from the fast check out to the fast check in. The few times I have used U Haul services, I have not been disappointed.

James B. 
Rating:
3.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER L W. 
Rating:
4.0

Customer did not leave a comment.

allan L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Nothing, everything was awesome.

Tammy K. 
Rating:
5.0

Nice people nice service very on point the team

ramon R. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
3.0

Customer did not leave a comment.

Kiley K. 
Rating:
5.0

The manager was very helpful.

Steve J. 
Rating:
4.0

Nothing

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
3.0

A little more personable

lorene C. 
Rating:
3.0

I have always had good luck with UHaul, but I do believe that their ads are very misleading. The pickup says $19.99 a day, but the day actually cost me $140.

ray C. 
Rating:
5.0

Customer did not leave a comment.

Renee R. 
Rating:
3.0

Customer did not leave a comment.

MALCOLM S. 
Rating:
5.0

Customer did not leave a comment.

laura f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Lena Walker was AWESOME. Give her a big thank you.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

Customer did not leave a comment.

JAMIE F. 
Rating:
5.0

Awesome customer service with a very positive, pleasant approach. A 10+ experience!

William C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  Online Move In 
Rating:
4.0

The service was quick and he had my trailer unhooked and I was good to go in no time.

Holly P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

WHY WAS my card charged $180 and I am sent an email showing my charges of $122 and no credit has been issued back to my card?

scott D. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

laura f.  |  First Impressions 
Rating:
5.0

The manager helped us and we were very satisfied.

Chris V. 
Rating:
4.0

Check in was a disaster, took trailer to dmv in Guthrie and was told they didn't do u haul any longer even though the signs were still outside, they told me to deliver to Valero station on west side of town next to hospital. Valero station told me to take to Diamond storage one east side of town, got there and they had not been trained to take returns, so spent 45 minutes on phone and internet getting it checked in...

David A. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

The lady that helped me was very good!

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Robyn W. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Transmission on truck seemed to shift very hard and it felt like the the transmission slipped at times. We were very glad to make it back home but worried the whole trip about reliability of the truck.

Allen M. 
Rating:
4.0

Excellent customer service!!!!

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE A. 
Rating:
4.0

Customer did not leave a comment.

Jensi C. 
Rating:
5.0

Customer did not leave a comment.

Kendra S. 
Rating:
5.0

Nothing. Great experience.

Mike G. 
Rating:
5.0

It was quick and easy! No complaints!

David W. 
Rating:
5.0

The girl who helped us on sunday, even after dealing with a difficult customer, was very friendly to us and didnt let that one customer ruin her day

Jacqueline L. 
Rating:
5.0

Great customer service, even though we didn't get a set of blankets they took great care of us after the fact. Excellent people here!

Jason G. 
Rating:
4.0

Staff was very helpful.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
2.0

You can start by asking your customer service agent to take a shower and use deodorant. He smelled so bad that nose burned. He dresses like someone that has been on a cattle drive for 6 weeks without a change if clothes and very little water. That's my only complaint. He knows his job well and performs his duties exceptionally. Just wish his hygiene practices were a bit more attentive.

marcos R. 
Rating:
1.0

There seemed to be one employee available and she spent 30 minutes trying to attach a trailer for a customer. Two more customers waiting inside. I ended up using the online return portal to return the trailer myself.

STEVEN T. 
Rating:
5.0

Friendly guy greeted me quickly and got me all checked out. I was in and out in 2 minutes.

STEVEN M. 
Rating:
5.0

They are always so helpful

bailey M. 
Rating:
5.0

Customer did not leave a comment.

CAREY A. 
Rating:
4.0

I would have liked an email letting me know when the container arrived. The web site should also show the location address of where the container has been delivered with a direct phone number to the location where it is at. I had to call to find out where my box was stored. On hold for 15minutes. Then I was given a number that just rang back to the national number where I was left on hold again for over 15 minutes. I had to drive to the location after getting the address just to find out that I was supposed to give 48 hour notice of pickup? All of this could have been avoided if the web site was more informative. I am definitely not happy with the service of letting me know when it was delivered to the storage unit near me and contact information of the storage facility. You have a great web site when it comes to placing an order. Please make some upgrades to serve your clients and your local offices once the product has been rented and delivered to the storage facility!

Ronnie M. 
Rating:
2.0

Was given a truck to use ran bad and started leaking oil when coming back to town from loup City. Also asked foran appliance dolly was never given a appliance cart

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Shelby S. 
Rating:
5.0

Pretty hard to improve on a five star rating!

Paul H. 
Rating:
5.0

Friendly and knowledgeable customer service

Timothy M. 
Rating:
5.0

Super experience

Vic S. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
2.0

Requested a 10 ft truck was quoted online for A 15 foot by the system. Waited for well over 25 min in the store because they were busy but only one person working. No one communicated about the precheck survey in store. The appliance cart we paid to rent was absolutely worthless because the wheels were completely shot and didn't turn properly ended up having to lift our heavy stuff we needed to move by hand could have paid just a bit more and purchased one... Do better....honestly we were quite frustrated with the dolly being so crappy and lack of communication when picking up the truck.... This is my first time using u-haul and it Definitely left us wondering if there are better options here in grand island.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Love the truck, got great gas mileage. Price was great. Appreciate all the helpful service from the staff. Everything I forgot, they thought of. So thank you!

Keith K. 
Rating:
5.0

Keep doing what your doing

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Sherri H. 
Rating:
5.0

Lena Walker was fabulous. I was super impressed with her ability to manage the store and get us taken care of that day.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Aaron J. 
Rating:
3.0

Customer did not leave a comment.

Brynne S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
3.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Tammy M.  |  Overall Experience 
Rating:
5.0

Good price for that big of storage unit.

Kathy K.  |  Overall Experience 
Rating:
4.0

the unit I rented was too small,luckily they had a larger one available.It was almost a disaster!

Shelly L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY H.  |  Overall Experience 
Rating:
3.0

Although the facility was clean there is minimal parking and the double lock system is a pain. I also believe the two rate increases in two years was outrageous.

ron s.  |  Overall Experience 
Rating:
3.0

Accessing my storage before 7pm wasn’t always convenient. I wish the hours were later. I was disappointed to see there wasn’t a recycling bin. That could be a good earth friendly choice!

Lani T.  |  Overall Experience 
Rating:
5.0

Everybody is very helpful and accommodating for all my needs. Thank you!

Wilhelmina M.  |  Overall Experience 
Rating:
5.0

I've always enjoyed the customer service

Lisa T.  |  First Impressions 
Rating:
4.0

Friendly staff that was helpful and worked to.get us the best options.

Teshawna S.  |  Overall Experience 
Rating:
5.0

Everything went well during the two years we rented a storage unit.

ray a.  |  Overall Experience 
Rating:
3.0

The ramp leading up to the next Floor is so slippery especially while Pushing heavy carts. I’m surprised there aren’t any grip strips or traction of Some kind.

Lani T.  |  Reservation 
No reviews have been submitted for this location.

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