Customer Reviews for U-Haul Moving & Storage of South Ocala

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Ocala

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ERIC E. on

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Dee D. on

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I got four calls from the location and finally had a person recognize the time that i wanted to pick up the truck. My confirmation said 4 but they said i was supposed to pick it up at 10 am - too much confusion

Donna C. on

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Very pleased with our moving experience with u haul. I would highly recommend them.

Paul D. on

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Mark K. on

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Richard P. on

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This location closed 10minutes before the posted time but did not charge for drop off.

Marie S. on

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Having better tracking information about where's my Ubox.

David S. on

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Office was cluttered. Uhaul software changed my drop off site to a place 25 miles from where I live. Called the corp office to change the location but they said no place was available even though there is 3 Uhaul businesses less than 3 miles from my house. Also, rented the same size trailer going north for less than $200 but going south it was almost $600. Kind of a ripoff.

Joseph W. on

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Only problem was that it was an alternate site far away from the original site listed for us. Much farther from our storage facility and home than the initial location provided.

Sylvester W. on

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Joshua M. on

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Willie M. on

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La Donna I. on

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David W. on

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Great service. Friendly employees. All went good

Joseph B. on

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Northing!

Dao W. on

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The Ubox was 5 days late. I called everyday and no one could tell me where it was or when it would be delivered. No one at Uhaul even alerted me that it would be late. I only found out from the movers I hired to pick up the box ON THE DAY that it was supposed to be delivered and I had to take a day off from work to be available. Amazon, UPS, Post office and even smartphone apps can track and tell me where my pkgs are and even where my dog is but UHaul cannot tell me where all of my parent’s worldly belongings is. My father passed away 4 was ago and this was all of my moms belongings and memories that we packed up only 2 weeks after his death. My mom was in grief already and was on the verve of collapse to not know where all of her memories are. I had to call every day and get transferred back and forth between 4 places and still got no answers for a delivery that was advertised as “guaranteed”. This was the absolute worse service I’ve ever experienced and will share this to everyone I know to warn them of the absolute horrible process. It’s unbelievable. This was my first and last experience with Ubox. I will post this everywhere that I can so that no one else will have to go through what I did. If U-Haul cares anything about their quality of service I expected to hear directly from a representative after this but no one did. It’s false advertising to use the word guarantee and then make excuses. I understand delays happen but the fact that Uhaul was not even aware until I made calls and didn’t even follow up each day is unacceptable. The use of the word guarantee is false advertising. 5 days late with no one proactively keeping me informed. I had to ask every day. Absolutely the worse business model.

RICHARD J. on

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frank G. on

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check out what the customer said was not working when i returned it ,the guy just put it back on the lot for the next person to deal wit it.

Laura R. on

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Lack of communication. Loaded it on a double bed and didn’t have another single trailer. Had to wait 2 hours to have it resolved. Still haven’t received a receipt.

Kevin H. on

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Arthur S. on

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Brian T. on

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After 6 months of paying for a U-Box, Liz informed me that they would not deliver it to my new address unless I paid $600+ for a semi. This was only a 68 mile trip. I would not have paid for a box plus insurance if I would have known it couldn't be delivered. Very rude and unprofessional staff. I would like a phone call-NOT from Liz!

sandra G. on

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Everyone I dealt with was super friendly and very helpful. Would use Uhaul again and will highly recommend it.

Fernando A. on

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Started to begin the online drop off process, when the team there showed up from being in the back lot. The team there was very efficient, splitting up to take care of myself and another customer. All went well.

MIGUEL V. on

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Greg B. on

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christina P. on

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Stacy H. on

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Excellent service at Ocala location 5555 pine ave ocala Fl!

norm b. on

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All the staff was extremely helpful. We will definitely recommend this location to our friends.

Yves B. on

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Great friendly and helpful staff...thank you!

JUVENAL B. on

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When the attendant is out on property no one answers the phone, then is past to your operator, is another wait time, this situation happen several times

norm b. on

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We reserved a 28 ft truck but only got a 20, so we had to leave possessions behind. The tow dolly had no tail lights or break lights, Truck had no working dash lights so couldn't travel after dark.

Linda H. on

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Ms. Pratt is very knowledgeable in the business and was instrumental in correcting a small problem. I would use them again if I had too.

Sylvia P. on

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Tracy was awsome

Lisa C. on

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Tracy is an excellent manager and staff is great!

paul c. on

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only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reserved

KIMBERLY R. on

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Tracey is a great manager!!!

MELONIE M. on

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Have been renting at this facility for about 3 years and have had several issues. Most recently saying we haven’t paid for parking which we have had sense day one.

curtis m. on

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Facilities are great, no issues, would recommend!

tony m. on

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Tray was great. Helpful and friendly. Excellent experience. Thanks

JUVENAL B. on

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The Ocala location has been very knowledgeable and took care of my needs, The Gainesville location was very poor

Jacquelyn T. on

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Too busy for the two people working there. The storage usage was fine. Renting a Uhaul to move out is when I had issues. I do not think it is a reflection on this store, more corporate Uhaul system.

TONY M. on

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Most of the staff were friendly One young lady was annoyed that she had to interact with me

stephanie h. on

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Uhaul should not sell insurance it is worthless. I had furniture damaged due to movers in NC and the insurance I was talked into purchasing was useless because it didn't cover my damages.

Sue s. on

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I was never in the facility. My uhaul (4) boxes came from there to Spring Hill Fl. The driver, Alissa, was great. Very accommodating. She made sure I had easy access to them. Loved her attitude

Phillip S. on

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Location in Lady Lake was a bit old and used. Service was excellent! U Box delivered when scheduled. Delivery was prompt. Box was great. Driver was excellent. Pick up was on time.

deborah n. on

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Was happy with the service. Would use it again.

michelle h. on

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Alyssa was excellent and a pleasure to work with

william g. on

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Great place easy to find great people there👍🙏🇺🇸

URSALA J. on

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The staff and GM are liars.make sure any notes that they put on your account it correct. Take names ask for copies. Units has rats and roaches. Gate access not always working. Was a custom four years.

peter c. on

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Both ends Providence and Oceala Fla were positive and Professional...

Carolyn P. on

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Did not visit facility. They delivered Uboxes to me. Great service!

thomas r. on

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Great service!

John H. on

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Very nice place

felix f. on

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Very hood overall facility!

Gloria R. on

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Thanks you all but due to my disability things was a pretty off due to Rehab and information thru my kids which made it a bit difficult for the u-haul associate or staff but overall thanks Ms. Glo.

JINX S. on

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Tracey Pratt and all the employees we worked with were very helpful and professional.

MICHAEL F. on

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Facility was very clean the employees was very knowledgeable and friendly. I would definitely use again and recommend to family and friends

craig n. on

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great

Roy H. on

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I rented a small storage unit and decided not to store the things I planned to. No Refunds???? You lost a loyal customer!!!!

Vanessa R. on

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My experience with the U-Haul in N Smithfield RI was great. They were reliable and efficient. They made sure I was refunded for shipping delays and the Ocala uhaul on Pine ave was great also.

Tracey P. on

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Staff is always amazing. Very helpful and accommodating... I always recommend location to everyone.

denise r. on

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Awesome customer service. The owner Tracee and staff are really good people!!! Denise Russo

barbie t. on

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The staffs professionalism and great customer service stopped me from dropping Uhaul as my "go to" rental store after dealing with a rude asst. to the regional mgr about a bill. Awesome people!

Alan N. on

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Worked great!

kurt f. on

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Tracy and Curtis were always on their game. 1st class all the way. From the time we moved in until we left always the best. And the way they handled the facility after hurricane IRMA was 2nd to none.

Sherilyn F. on

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Everyone was helpful and made my move quick and easy.

joe b. on

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We needed some tracking info. The staff quickly found the information. Also the people that delivered the Pod, and unloaded, were friendly and efficient.

robin m. on

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Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.

Louis H. on

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This U-Haul location is clean and well-kept, staff is amazing in the manager Tracy the most amazing person in the world. I will use her in the future for any U-Haul needs

William B. on

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Very helpful and friendly.

Rita K. on

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This was a very convenient location. Staff was very friendly and helpful.

Chadwick T. on

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I will remember the experience I had and pass it on to my friends.

LEON D. on

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The people that I talk to were great with helping with a storage spot. Thank you

adam J. on

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This facility is almost impossible to reach by phone. The majority of staff is great. The manager is completely incompetent to do this job. Unhelpful, unfriendly, never returns calls from CS. Fired.

James C. on

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It was a true pleasure dealing with this facility.

Beverly K. on

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Great experience

Jolene K. on

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Top notch service including the staff

renee d. on

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Using the UBox option to move I did not visit the facility. My interaction via phone was ok; I found them to be not very customer service oriented.

Andrea M. on

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Not at all satisfied with there billing. My payment was 2 days late and they sent a notice to my emergency contact.

christine h. on

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excellent

Michael R. on

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We were vary happy. Great customer service. Vary clean facility Thank you, Mike R.

GRACE F. on

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The first 3 questions do not apply. I already gave detailed comment about Ocala on the questionnaire for Tannersville. NOT A happy customer to say the least. Not because of Tannersville either.

Sharon G. on

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Staff was very professional and friendly.

Steven H. on

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Everything was great; pleasant people.

James W. on

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My moving help called to request two uboxs on a double trailer 24 hours in advance. When they arrived there was only one Ubox on a single trailer,they had to drive back get the othe one..

Marion S. on

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Friendly employee, very helpful! Overall good experience!

Chad E. on

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Employees were great , Thank-you U-HAUL , Ocala south

Robert G. on

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Tracy and staff were great.

Tiffany H. on

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Facility was clean and check in process was quick and easy.

edgardo a. on

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The staff at this location was friendly and professional I will recommend it everyone.

gregory l. on

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very good servive

Edward D. on

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Alyssa, Chris, and Pam were awesome in their professionalism and understanding. By far the best Crew I have experienced in my dealings with U-Haul!

Lynn S. on

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Allyssa and Chris and one other staff member....I think her name was Tracy...where very professional, friendly and knowledgeable. All of them helped to make my experience run like clock work.

Carolina C. on

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The staff was extreamly rude after the did not open my storage on time. During the day the gated are open for anyone to come in. I will never store anything in this U-Haul again.

merlene s. on

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I had u boxes at my home I did not use your facility. Your uboxes were great and Allyssia was awesome, your phone contact is horrible. No one know what the other is doing. U need 1 number for uboxes!!

Marc v. on

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Overcharged $400+Truck had spare on it I extended rental x3 charging me CALCULATED MILES I barely used it Due to disability dropped off at other loc less than 20mi away and charged Ignorant management

ronda w. on

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Pam in the office is a nightmare to work with. Unprofessional, rude, no phone skills, no people skills. Feel free to call me I'm happy to share that bad experience with you. Delivery gals were great!

Barbara M. on

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as always, the people made all the difference!!! Tracey Pratt manager is superb and Curtis too!

Carolina c. on

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The facilities are great but the staff is not. I payed extra to be to access my unit after 9pm and when if got there to drop my things off my unit was locked. Had get a hotel for the night!

JoAnn P. on

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Spotlessly clean facility. Friendly and accommodating staff. Easy access. Climate controlled was so important to us! Would highly recommend this facility!

debbie d. on

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Great we experience overall.

tiffany n. on

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Will never use uhaul again

david b. on

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This is by far the best storage facility in Ocala. The covered storage and secured storage yard is why I selected this facility. The office staff is very professional and helpful, especially Curtis.