Customer Reviews for U-Haul Moving & Storage of South Ocala

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Ocala

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David R. on

Rating:

Quick and easy

Michelle K. on

Rating:

Customer did not leave a comment.

david N. on

Rating:

The way to do this for sure! Great crew

Wanda G. on

Rating:

Thank you to the manager Kelly for helping us fix our misunderstanding that we was having.

Luigi B. on

Rating:

Customer did not leave a comment.

Stephen N. on

Rating:

Van was dirty on the exterior and driver side interior.

BOB E. on

Rating:

It took a day and a half for uhaul to let me drop it off at this location! The location nearest me was supposedly full as were 2 others although when I drove by that location there was plenty of room. This is a corporate problem!

Steven B. on

Rating:

Customer did not leave a comment.

DARREN R. on

Rating:

Great place to store an RV

STEVEN O. on

Rating:

The truck was filthy inside and out,

David S. on

Rating:

Customer did not leave a comment.

Yvonne H. on

Rating:

Customer did not leave a comment.

Sheila T. on

Rating:

The manager does not care of the customer service does not return calls even when asked by corporate office

Robert B. on

Rating:

Great Job by all ! Thank you U-Box Girl

William P. on

Rating:

Very Professional

Janine S. on

Rating:

I wish I had been given a location for drop-off instead of being told I could go to any of the locations in my area and use the 24-hour return method. When I got to the location below at on Sunday night (Jan 5th) it was closed and no where to store the dolly. 23371 Harbor View Rd, Charlotte Harbor, FL 33980

DIANA T. on

Rating:

Customer did not leave a comment.

Donald F. on

Rating:

Customer did not leave a comment.

Kevin D. on

Rating:

Customer did not leave a comment.

RICHARD K. on

Rating:

Customer did not leave a comment.

Donald D. on

Rating:

Customer did not leave a comment.

RICHARD J. on

Rating:

Customer did not leave a comment.

Deborah S. on

Rating:

Customer did not leave a comment.

bud M. on

Rating:

Picking up the van took MUCH longer than I had expected and I had people waiting for me. Please let the customer know what to do to be able to make picking the vehicle up as easy as dropping it off. The contrast was laughable. Thanks!

Danny S. on

Rating:

Very nice people. Clean and secure storage area

Micheal C. on

Rating:

Fantastic experience. Representative very helpful.

Donald S. on

Rating:

absolutely great!

Larry S. on

Rating:

Customer did not leave a comment.

Brian P. on

Rating:

Great place, great people at this location !!

star B. on

Rating:

Customer did not leave a comment.

Barry B. on

Rating:

This location was notified of a serious transmission leak from this vehicle and the big transmission oil stain that will not clean up at our new location. Overall though everything else was good.

Francis P. on

Rating:

Customer did not leave a comment.

MICHAEL S. on

Rating:

Customer did not leave a comment.

Rebecca S. on

Rating:

Great assistance, clean location

Daniel B. on

Rating:

Great staff, enjoyed working with Ocala office folks and especially Vicky and other lady driving the truck. Vicky was overly communicative and kept in constant touch with me prior to arriving and the other lady(sorry, did not get name) was extremely helpful in looking up information about my order that I had. Would use you guys in a second when the need arises.

Chuck H. on

Rating:

friendly staff, large lot, clean.

Deanna C. on

Rating:

Our only issue was our wait. There was only one person working on a Saturday morning and she was doing the best she could but she definitely needed help. We waited in line at least 35 minutes and there were people who came in right behind us in line for even longer. It's Saturday...probably the busiest day I would think.

Amanda S. on

Rating:

Uhaul sent us on a wild goose chase for this equipment, spent well over 1 1/2 hours driving around in circles. Truck has a bearing going out, pretty sure Uhaul NEVER performs any maintenance or service on their quipment

Stanley V. on

Rating:

The office was a bit cramped and small.

Christle P. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

The UHaul system needs an over haul. Originally this reservation was setup from my drop off location and the place I was supposed to pick it up doesn’t even handle trailers. When I called to confirm trailer would be there they stated they don’t have it and won’t have it and gave a phone number to call “traffic” to find a new location. Once I received the new location I called to confirm and they would have the trailer. I received a text and a email with confirmation for the new location. I attempted to do the early check in however it would only allow me to check in for the original location. I called the new location to see if they could get this corrected in computer and they could not. When I arrived to the pickup location it took me 36 minutes to get checked in and I was the only one there. The person in training was trying hard but the computer system was very slow. I told her I recommend it to be revamped as it would not work for me on pre check in and when I looked up a new rental for the same trailer it pulls up the original location that was given me that doesn’t handle trailers. During my check in process she stated they had to already reboot their system twice and it was only 9am. The system locked up twice on me while there trying to use the key/sign pad to answer questions and sign for trailer rental. As fat as the trailer they had 3 of them and I was rented the oldest model. Trailer did not have a spare tire and when asked if I have a flat all I can do is call the service number in my pamphlet for them to come out. Lucky I did not have any issues but this seems like a problem waiting to happen to cause extended delays for that unfortunate renter.

Jose D. on

Rating:

Customer did not leave a comment.

Julio A. on

Rating:

The worst experience ever, the equipment was dry, no grease on the joint's, they charge me 111 dollars instead of 57, so please be aware about your payments and transactions.

DEBRA B. on

Rating:

Customer did not leave a comment.

luis S. on

Rating:

Anytime I need a trailer I get it at this location. Awesome personnel.

ERIC E. on

Rating:

Customer did not leave a comment.

Dee D. on

Rating:

I got four calls from the location and finally had a person recognize the time that i wanted to pick up the truck. My confirmation said 4 but they said i was supposed to pick it up at 10 am - too much confusion

Donna C. on

Rating:

Very pleased with our moving experience with u haul. I would highly recommend them.

Paul D. on

Rating:

Customer did not leave a comment.

Mark K. on

Rating:

Customer did not leave a comment.

Richard P. on

Rating:

This location closed 10minutes before the posted time but did not charge for drop off.

Marie S. on

Rating:

Having better tracking information about where's my Ubox.

David S. on

Rating:

Office was cluttered. Uhaul software changed my drop off site to a place 25 miles from where I live. Called the corp office to change the location but they said no place was available even though there is 3 Uhaul businesses less than 3 miles from my house. Also, rented the same size trailer going north for less than $200 but going south it was almost $600. Kind of a ripoff.

Joseph W. on

Rating:

Only problem was that it was an alternate site far away from the original site listed for us. Much farther from our storage facility and home than the initial location provided.

Sylvester W. on

Rating:

Customer did not leave a comment.

Joshua M. on

Rating:

Customer did not leave a comment.

Willie M. on

Rating:

Customer did not leave a comment.

La Donna I. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Great service. Friendly employees. All went good

Joseph B. on

Rating:

Northing!

Dao W. on

Rating:

The Ubox was 5 days late. I called everyday and no one could tell me where it was or when it would be delivered. No one at Uhaul even alerted me that it would be late. I only found out from the movers I hired to pick up the box ON THE DAY that it was supposed to be delivered and I had to take a day off from work to be available. Amazon, UPS, Post office and even smartphone apps can track and tell me where my pkgs are and even where my dog is but UHaul cannot tell me where all of my parent’s worldly belongings is. My father passed away 4 was ago and this was all of my moms belongings and memories that we packed up only 2 weeks after his death. My mom was in grief already and was on the verve of collapse to not know where all of her memories are. I had to call every day and get transferred back and forth between 4 places and still got no answers for a delivery that was advertised as “guaranteed”. This was the absolute worse service I’ve ever experienced and will share this to everyone I know to warn them of the absolute horrible process. It’s unbelievable. This was my first and last experience with Ubox. I will post this everywhere that I can so that no one else will have to go through what I did. If U-Haul cares anything about their quality of service I expected to hear directly from a representative after this but no one did. It’s false advertising to use the word guarantee and then make excuses. I understand delays happen but the fact that Uhaul was not even aware until I made calls and didn’t even follow up each day is unacceptable. The use of the word guarantee is false advertising. 5 days late with no one proactively keeping me informed. I had to ask every day. Absolutely the worse business model.

RICHARD J. on

Rating:

Customer did not leave a comment.

frank G. on

Rating:

check out what the customer said was not working when i returned it ,the guy just put it back on the lot for the next person to deal wit it.

Laura R. on

Rating:

Lack of communication. Loaded it on a double bed and didn’t have another single trailer. Had to wait 2 hours to have it resolved. Still haven’t received a receipt.

Kevin H. on

Rating:

Customer did not leave a comment.

Arthur S. on

Rating:

Customer did not leave a comment.

Brian T. on

Rating:

After 6 months of paying for a U-Box, Liz informed me that they would not deliver it to my new address unless I paid $600+ for a semi. This was only a 68 mile trip. I would not have paid for a box plus insurance if I would have known it couldn't be delivered. Very rude and unprofessional staff. I would like a phone call-NOT from Liz!

sandra G. on

Rating:

Everyone I dealt with was super friendly and very helpful. Would use Uhaul again and will highly recommend it.

Fernando A. on

Rating:

Started to begin the online drop off process, when the team there showed up from being in the back lot. The team there was very efficient, splitting up to take care of myself and another customer. All went well.

MIGUEL V. on

Rating:

Customer did not leave a comment.

Greg B. on

Rating:

Customer did not leave a comment.

christina P. on

Rating:

Customer did not leave a comment.

ARMANDO N. on

Rating:

Great young man and very helpful. I called many Uhaul locations and nobody had what I was looking for. Then I call the south Belleview FL location and a d male asked if she could help me locate the equipment. She took the time to assist me and located what I needed. I wish that more locations were like her location.

James H. on

Rating:

Great customer service very nice easy transaction

Michael R. on

Rating:

Customer did not leave a comment.

George F. on

Rating:

Hassle free experience. Personnel very helpful and professional

Diane B. on

Rating:

Everything went smoothly, nice people, clean showroom

Jose D. on

Rating:

Customer did not leave a comment.

robert S. on

Rating:

While the people were excellent the equipment was less than expected. The truck which was supposed to deliver my two I-Boxes broke down and they had to be delivered by individual trailers. This causing some delay in delivery. The trailer closing mechanism were broken. On one trailer the driver had to add a locking latch which was broken by the time the trailer was delivered to the destination. Anyone could have entered the trailer before I got it. The locking latch provided could not accommodate a lock and I had to modify it. I was less than happy with it.

Jose D. on

Rating:

First time using the mobile return. It was fast and easy. Liked it a lot

waylon K. on

Rating:

make sure equipment is road ready and safe. the trailer i rented had 2 blow outs in 2 days due to faulty / bad tires. double check inside trailers for trash before renting out.

Larry M. on

Rating:

Customer did not leave a comment.

Larry E. on

Rating:

Customer did not leave a comment.

Patricia R. on

Rating:

uhaul recommended i needed 2 but i actually needed 5 the moves you recommended in Winston Salem were extremely helpful took charge and we got it all worked out I am so grateful to them especially Bobby

asher M. on

Rating:

Customer did not leave a comment.

Stacy H. on

Rating:

Excellent service at Ocala location 5555 pine ave ocala Fl!

Sixto G. on

Rating:

Great service!!

ERIK M. on

Rating:

Friendly

norm b. on

Rating:

All the staff was extremely helpful. We will definitely recommend this location to our friends.

Edwin S. on

Rating:

Excellent servive, no complaint.

Jennifer L. on

Rating:

Gas in truck was 1/4 tank less than want was on sheet. Cab was dirty.

carol R. on

Rating:

Everything was great !

noelle W. on

Rating:

1. we could not get the truck off the car dolly with out lifting the whole thing while someone had it in reverse hit the gas. 2. the tail light popped out while driving. 3. the steel wire snapped in half during out trip. meedless to say I will never rent one again.

Ricky C. on

Rating:

I did everything on the app, went to go pick it up and ended up having to wait an hour for them to find my truck. Not sure why you have an app that lets you do 24/7 truck share when I have to wait for the uhaul to be open to pick it up and not even then lol.

Yves B. on

Rating:

Great friendly and helpful staff...thank you!

karen T. on

Rating:

My box was delivered to another state and we waited one month for it to arrive. Several people between New York, Tennessee and Florida worked hard to find where my box was and get it to me. I was also charged $1,070 for shipping my box to me and additional $87.50 for storage of said box. Y’all need to improve this service in so many ways!!!

Chris M. on

Rating:

Customer did not leave a comment.

Birchel R. on

Rating:

No A/C . Insure the truck a/c and other function are working. Truck was alittle old for the long haul.

anthony B. on

Rating:

Customer did not leave a comment.

Kelli F. on

Rating:

Customer did not leave a comment.

Matthew C. on

Rating:

The trailer smelled like a landfill and was filled with rotted wood and trash. I had to sweep it out multiple times and wipe the walls down, as they had some nasty grease on the lower area of the walls by the floor. I contacted the place and they advised I would receive a discount when the trailer was returned. I never received a discount.

David W. on

Rating:

Customer did not leave a comment.

ron V. on

Rating:

Customer did not leave a comment.

Michael R. on

Rating:

I didn't need the furniture pads and feel they're mostly useless. Should be none by default. Also, it was difficult to get an answer about what dates my box was to be picked up, etc. Info was not available on the website and I called three times and got three separate answers. I know it's a third party but that needs to be accessible and clear. Overall not bad though for the price.

JUVENAL B. on

Rating:

When the attendant is out on property no one answers the phone, then is past to your operator, is another wait time, this situation happen several times

Alyssa M. on

Rating:

No issues at drop off, thank you!!!

norm b. on

Rating:

We reserved a 28 ft truck but only got a 20, so we had to leave possessions behind. The tow dolly had no tail lights or break lights, Truck had no working dash lights so couldn't travel after dark.

norm B. on

Rating:

These folks were very helpful. Victor helped me unload a very heavy motorcycle cheerfully and wouldn’t accept a tip. The 2 ladies working with Victor were just as helpful. Thank you!

Linda H. on

Rating:

Ms. Pratt is very knowledgeable in the business and was instrumental in correcting a small problem. I would use them again if I had too.

Sylvia P. on

Rating:

Tracy was awsome

Lisa C. on

Rating:

Tracy is an excellent manager and staff is great!

paul c. on

Rating:

only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reserved

KIMBERLY R. on

Rating:

Tracey is a great manager!!!

MELONIE M. on

Rating:

Have been renting at this facility for about 3 years and have had several issues. Most recently saying we haven’t paid for parking which we have had sense day one.

curtis m. on

Rating:

Facilities are great, no issues, would recommend!

tony m. on

Rating:

Tray was great. Helpful and friendly. Excellent experience. Thanks

JUVENAL B. on

Rating:

The Ocala location has been very knowledgeable and took care of my needs, The Gainesville location was very poor

Jacquelyn T. on

Rating:

Too busy for the two people working there. The storage usage was fine. Renting a Uhaul to move out is when I had issues. I do not think it is a reflection on this store, more corporate Uhaul system.

TONY M. on

Rating:

Most of the staff were friendly One young lady was annoyed that she had to interact with me

stephanie h. on

Rating:

Uhaul should not sell insurance it is worthless. I had furniture damaged due to movers in NC and the insurance I was talked into purchasing was useless because it didn't cover my damages.

Sue s. on

Rating:

I was never in the facility. My uhaul (4) boxes came from there to Spring Hill Fl. The driver, Alissa, was great. Very accommodating. She made sure I had easy access to them. Loved her attitude

Phillip S. on

Rating:

Location in Lady Lake was a bit old and used. Service was excellent! U Box delivered when scheduled. Delivery was prompt. Box was great. Driver was excellent. Pick up was on time.

deborah n. on

Rating:

Was happy with the service. Would use it again.

michelle h. on

Rating:

Alyssa was excellent and a pleasure to work with

william g. on

Rating:

Great place easy to find great people there👍🙏🇺🇸

URSALA J. on

Rating:

The staff and GM are liars.make sure any notes that they put on your account it correct. Take names ask for copies. Units has rats and roaches. Gate access not always working. Was a custom four years.

peter c. on

Rating:

Both ends Providence and Oceala Fla were positive and Professional...

Carolyn P. on

Rating:

Did not visit facility. They delivered Uboxes to me. Great service!

thomas r. on

Rating:

Great service!

John H. on

Rating:

Very nice place

felix f. on

Rating:

Very hood overall facility!

Gloria R. on

Rating:

Thanks you all but due to my disability things was a pretty off due to Rehab and information thru my kids which made it a bit difficult for the u-haul associate or staff but overall thanks Ms. Glo.

JINX S. on

Rating:

Tracey Pratt and all the employees we worked with were very helpful and professional.

MICHAEL F. on

Rating:

Facility was very clean the employees was very knowledgeable and friendly. I would definitely use again and recommend to family and friends

craig n. on

Rating:

great

Roy H. on

Rating:

I rented a small storage unit and decided not to store the things I planned to. No Refunds???? You lost a loyal customer!!!!

Vanessa R. on

Rating:

My experience with the U-Haul in N Smithfield RI was great. They were reliable and efficient. They made sure I was refunded for shipping delays and the Ocala uhaul on Pine ave was great also.

Tracey P. on

Rating:

Staff is always amazing. Very helpful and accommodating... I always recommend location to everyone.

denise r. on

Rating:

Awesome customer service. The owner Tracee and staff are really good people!!! Denise Russo

barbie t. on

Rating:

The staffs professionalism and great customer service stopped me from dropping Uhaul as my "go to" rental store after dealing with a rude asst. to the regional mgr about a bill. Awesome people!

Alan N. on

Rating:

Worked great!

kurt f. on

Rating:

Tracy and Curtis were always on their game. 1st class all the way. From the time we moved in until we left always the best. And the way they handled the facility after hurricane IRMA was 2nd to none.

Sherilyn F. on

Rating:

Everyone was helpful and made my move quick and easy.

joe b. on

Rating:

We needed some tracking info. The staff quickly found the information. Also the people that delivered the Pod, and unloaded, were friendly and efficient.

robin m. on

Rating:

Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.

Louis H. on

Rating:

This U-Haul location is clean and well-kept, staff is amazing in the manager Tracy the most amazing person in the world. I will use her in the future for any U-Haul needs

William B. on

Rating:

Very helpful and friendly.

Rita K. on

Rating:

This was a very convenient location. Staff was very friendly and helpful.

Chadwick T. on

Rating:

I will remember the experience I had and pass it on to my friends.

LEON D. on

Rating:

The people that I talk to were great with helping with a storage spot. Thank you

adam J. on

Rating:

This facility is almost impossible to reach by phone. The majority of staff is great. The manager is completely incompetent to do this job. Unhelpful, unfriendly, never returns calls from CS. Fired.

James C. on

Rating:

It was a true pleasure dealing with this facility.

Beverly K. on

Rating:

Great experience

Jolene K. on

Rating:

Top notch service including the staff

renee d. on

Rating:

Using the UBox option to move I did not visit the facility. My interaction via phone was ok; I found them to be not very customer service oriented.

Andrea M. on

Rating:

Not at all satisfied with there billing. My payment was 2 days late and they sent a notice to my emergency contact.

christine h. on

Rating:

excellent

Michael R. on

Rating:

We were vary happy. Great customer service. Vary clean facility Thank you, Mike R.

GRACE F. on

Rating:

The first 3 questions do not apply. I already gave detailed comment about Ocala on the questionnaire for Tannersville. NOT A happy customer to say the least. Not because of Tannersville either.

Sharon G. on

Rating:

Staff was very professional and friendly.

Steven H. on

Rating:

Everything was great; pleasant people.

James W. on

Rating:

My moving help called to request two uboxs on a double trailer 24 hours in advance. When they arrived there was only one Ubox on a single trailer,they had to drive back get the othe one..

Marion S. on

Rating:

Friendly employee, very helpful! Overall good experience!

Chad E. on

Rating:

Employees were great , Thank-you U-HAUL , Ocala south

Robert G. on

Rating:

Tracy and staff were great.

Tiffany H. on

Rating:

Facility was clean and check in process was quick and easy.

edgardo a. on

Rating:

The staff at this location was friendly and professional I will recommend it everyone.

gregory l. on

Rating:

very good servive

Edward D. on

Rating:

Alyssa, Chris, and Pam were awesome in their professionalism and understanding. By far the best Crew I have experienced in my dealings with U-Haul!

Lynn S. on

Rating:

Allyssa and Chris and one other staff member....I think her name was Tracy...where very professional, friendly and knowledgeable. All of them helped to make my experience run like clock work.

Carolina C. on

Rating:

The staff was extreamly rude after the did not open my storage on time. During the day the gated are open for anyone to come in. I will never store anything in this U-Haul again.

merlene s. on

Rating:

I had u boxes at my home I did not use your facility. Your uboxes were great and Allyssia was awesome, your phone contact is horrible. No one know what the other is doing. U need 1 number for uboxes!!

Marc v. on

Rating:

Overcharged $400+Truck had spare on it I extended rental x3 charging me CALCULATED MILES I barely used it Due to disability dropped off at other loc less than 20mi away and charged Ignorant management

ronda w. on

Rating:

Pam in the office is a nightmare to work with. Unprofessional, rude, no phone skills, no people skills. Feel free to call me I'm happy to share that bad experience with you. Delivery gals were great!

Barbara M. on

Rating:

as always, the people made all the difference!!! Tracey Pratt manager is superb and Curtis too!

Carolina c. on

Rating:

The facilities are great but the staff is not. I payed extra to be to access my unit after 9pm and when if got there to drop my things off my unit was locked. Had get a hotel for the night!

JoAnn P. on

Rating:

Spotlessly clean facility. Friendly and accommodating staff. Easy access. Climate controlled was so important to us! Would highly recommend this facility!

debbie d. on

Rating:

Great we experience overall.

tiffany n. on

Rating:

Will never use uhaul again

david b. on

Rating:

This is by far the best storage facility in Ocala. The covered storage and secured storage yard is why I selected this facility. The office staff is very professional and helpful, especially Curtis.