Customer Reviews for U-Haul Moving & Storage of South Ocala

2,377 reviews

5555 S Pine Ave   Ocala, FL 34480
(On Hwy 441)

(352) 368-7003

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 368-7003

5555 S Pine Ave
Ocala, FL 34480
(On Hwy 441)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just keep doing what you're doing!

Jeff U. 
Rating:
5.0

_

Carol P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben S. 
Rating:
5.0

Customer did not leave a comment.

Rachael B. 
Rating:
5.0

Thank you so much for your perfect service. You made this move frustration free!

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

RANDY E. 
Rating:
5.0

Customer did not leave a comment.

Larry D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

We always return to this location. Best service.

Paula R. 
Rating:
5.0

Customer did not leave a comment.

JASONMICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Guy F. 
Rating:
5.0

Customer did not leave a comment.

felicia j.  |  Overall Experience 
Rating:
5.0

Dropoff was easy

Brian C. 
Rating:
3.0

The floor of the trailer was covered with hay, leaves, dirt. The lights on the trailer didn't work, but the guy said that they did before I left and I trusted that he was correct and didn't look for myself.

David M. 
Rating:
4.0

Customer did not leave a comment.

marsha r.  |  Overall Experience 
Rating:
3.0

El almacenamiento que yo tenia cuando la lluvia pasa se liquea mucho me hizo daño un televisor de de 900 dolares y lo tiré a la basura y tambien varias cajas me daño unos documentos quiero hacer un reporte acerca de eso para recuperar las perdidas

WILFREDO C.  |  Overall Experience 
Rating:
3.0

Disappointed that we had a reservation for a truck at our nearby location. We had the reservation for over two weeks. When I arrived to pick up the truck at the appointed time none were available. Had to go to another location to get a truck, resulting in paying for additional miles. It is very poor business not to honor reservations and not even communicate with the customer when a problem arises. Irritating to travel to a dealership and then find out you don't have a truck you were depending to get.

James D. 
Rating:
5.0

Customer did not leave a comment.

Ketrina P.  |  First Impressions 
Rating:
3.0

Manager was very busy and efficient. His help was extremely slow and had absolutely no customer service. There were 4 people waiting to return or pick up rentals and he would just walk out of the office and not say anything to anyone in line. He was not very helpful hooking my trailer up but that's fine I always do it myself or at the least double check anyway. He is not very efficient. I do understand the work force shortage and know that is part of the problem. Take what you can get

Patience F. 
Rating:
4.0

An immediate and warm greeting.

Jeremy D. 
Rating:
1.0

After many years of successful business doing business at tis facility, communications these final days has been uneffective, I stopped in today to clear up final business. Manager Brandon Godwin had the crappiest attitude ever...I would have fired him on the spot if he were my employee.

ERNEST F.  |  Overall Experience 
Rating:
5.0

The staff is very knowledgeable, helpful and pleseant. The equipment I rented was clean and and well maintained.

Jack B. 
Rating:
4.0

Customer did not leave a comment.

Roger W. 
Rating:
1.0

Customer did not leave a comment.

REEJETTA M. 
Rating:
5.0

Customer did not leave a comment.

William U. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
3.0

Better customer service is a must. You can tell the guys who were working did not want to be there and they were not the most helpful at reviewing options

Alexander P. 
Rating:
5.0

Was a in and out very easy

Joseph F. 
Rating:
5.0

Well pleased

Linda H. 
Rating:
5.0

Cameron and brandon were outstanding. Super helpful and accommodating!

Richard J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Nice and to the poimt

Javier C. 
Rating:
5.0

Customer did not leave a comment.

GENE D. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Great job!

COLLEEN M. 
Rating:
3.0

The attendant became annoyed that we wouldn't back up the trailer in a tight spot. Appeared he was in a hurry. This place was huge. Maybe he was working short staffed, like everyone is these days. Hope his day got better.

DAVID W. 
Rating:
3.0

More workers

Rashawn W. 
Rating:
5.0

Customer did not leave a comment.

JOE W. 
Rating:
5.0

Customer did not leave a comment.

Nelda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
4.0

Customer did not leave a comment.

Shawn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARSHA R. 
Rating:
5.0

Customer did not leave a comment.

marsha r.  |  First Impressions 
Rating:
5.0

Good

Miguel R. 
Rating:
3.0

Customer did not leave a comment.

dennis D. 
Rating:
4.0

Maybe have an extra person on hand for customer service. There was a little bit of a wait before we could get going due to someone ahead of us but two employees or the counter. Other than that very impressed with the truck ants friendliness of the staff.

Tony C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

kim P.  |  Overall Experience 
Rating:
5.0

New equipment and great people to deal with

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

EVAN A. 
Rating:
3.0

Let them know not all locations are 24/7. My drop off location in Alachua was not. But you did make it right, thank you.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

The guy that runs this place is the best of the best. He took great care of us and made up for a bad experience with superior customer service. I really appreciate my experience at this location.

tyler S. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
3.0

Customer did not leave a comment.

ROSABEL R. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Excellent service, friendly staff - overall perfect experience! Thanks!

Alexandr P.  |  Overall Experience 
Rating:
5.0

Service was great. Saturday I was on phone making reservation, Sunday morning I was driving my U-Haul pickup truck. Thank you so much for your service to our city

Benjamin S. 
Rating:
5.0

excellent service

Juan F. 
Rating:
4.0

Nothing - everything was great.

Vollmer F. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Shakyra S. 
Rating:
5.0

Customer did not leave a comment.

GERARD B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA O. 
Rating:
5.0

Customer did not leave a comment.

roberto b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto B. 
Rating:
5.0

Customer did not leave a comment.

Vernon S. 
Rating:
2.0

Clean the windows Let alone the inside of truck The box was cleaner than the cab

David H. 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
3.0

Have someone clean the windows and interior of the vehicle for a start

David H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

latishwa P. 
Rating:
3.0

Customer did not leave a comment.

Pietro G. 
Rating:
3.0

THIS WAS A HORRIBLE EXPERIENCE AND I HAVE FILED A NOTICE OF DISPUTE. NOT A SINGLE THING WAS DONE CORRECTLY.

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Great experience! Very nice and helpful workers.

Adjahnae P. 
Rating:
4.0

Convenient experience. Especially appreciate the free rent for the first month!

Larry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
4.0

Customer did not leave a comment.

Jason V. 
Rating:
1.0

Rude, not helpful and very little knowledge on where to take trailer to drop off.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  Online Move In 
Rating:
4.0

Overall the experience was a nightmare due to the Movers hired thru U Haul did not show for the 2 hour prepaid loading of furniture. This is not a blemish on this location as it was not under their control. Not one person in the U Haul spinoff MoveIt division customer service apologized or showed a drop of empathy. Having been in customer relations I will rate the operation with an F-. I had to deal with calling, wrangling and rescheduling these moving clowns as it was out of their hands.

Robbyn M. 
Rating:
5.0

Customer did not leave a comment.

Koren G. 
Rating:
5.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Great service

Phillip T. 
Rating:
5.0

Roll up door latch was busted and able to be locked. Unknown until after it was loaded.

Kevin D. 
Rating:
3.0

Cleaner and bigger location

MYRON P. 
Rating:
5.0

Everything with Great.

raphael R. 
Rating:
1.0

You guys didn't close out my contract and charge me for an extra month the storage for boxes I was no longer using or had in my possession.

Tiffany B. 
Rating:
5.0

They were very friendly and helpful.

Diana Y.  |  Overall Experience 
Rating:
5.0

Fast, easy drop off

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
3.0

You gave me a Euro-van. It is configured for a driver who's 3'0" tall. The driver seat is SOOOOOOOOOOOO far forward that it was actually dangerous for me because I had to do extra-ordinary things with my 6'4" legs to get to the brake peddle. AND it was not adjustable, except maybe shorter. C'mon guys, we need to be safe out there.

John P. 
Rating:
5.0

I was with the Uhaul for a little over a year and I really appreciate the services they provided for me. Cudos to Cameron who was always willing to help. Thanks Uhaul

olivia m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

regina W. 
Rating:
5.0

Customer did not leave a comment.

kim P.  |  First Impressions 
Rating:
5.0

Very nice and very knowledgeable, Young man went above and beyond. I would rent from there 100% again, from my great customer service there alone.

MICHAEL JOSEPH R. 
Rating:
5.0

Easy, peasy reservation and pick up service. I would do it again

Suzette H. 
Rating:
5.0

Customer did not leave a comment.

Teddy O. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Employee was extremely helpful and made check in easy

Bryce A. 
Rating:
4.0

Customer did not leave a comment.

Steven O. 
Rating:
3.0

The office was locked and waited for 35 mins past my appt time. The Trailer directional light was malfunctioning during use. The rear tire went 3/4 flat when the trailer was loaded, had to put air in it twice. I had to hook up and unhook the trailer myself because site was understaffed. This was not the site I originally wanted but corporate said it was the only site in Ocala with the trailer i needed. I had to cancel my loading help because of the hour delay in the morning and the problems with the trailer.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Norman K. 
Rating:
5.0

Prompt and professional. I was in and out. Thank you.

PEDRO R. 
Rating:
4.0

Stop charging extra for a couple hours late, when the lot was full of trailers. Not cool UHaul.

Timothy B. 
Rating:
5.0

Add a crank so it would be easier to put trailer on hitch. Much too heavy for average person.

Robert D. 
Rating:
3.0

Granted the place was busy but the employee could have been more helpful. He just told me, "Ok, go park it in the back."

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
2.0

Customer did not leave a comment.

DANIKA B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DANIKA B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Friendly and efficient service.

Victor Q. 
Rating:
5.0

Customer service was outstanding

Allen F. 
Rating:
5.0

Customer service was very friendly and helpful and would recommend this facility to anyone needing storage

ANTHONY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patience F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda D I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan b.  |  First Impressions 
Rating:
2.0

Never will use again.

linda D.  |  First Impressions 
Rating:
5.0

Problem with the GFI receptacle at trailer paring spot 1021

Roger M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
4.0

Staff was awesome!!!

SILVIA D.  |  First Impressions 
Rating:
3.0

situation was different but in the end worked out well thanks

TIFFNY B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLES D.  |  First Impressions 
Rating:
5.0

The information provided indicate 30 amp service to all covered storage, but in fact it is 20 amp service.

Roderick Q.  |  First Impressions 
Rating:
1.0

I travel a lot. My family and I have used uhaul for over 20 years. This will be the last time I ever use them again!! They have really lost it. Phone answering service sucks!! Among other things that I am so ✅ done. Uhaul please don’t reply to me I don’t want to hear it nor can I improve how you guys do business. NEVER AGAIN NOT EVEN IF MY NEXT MOVE WAS FREE!! Keep it never means NEVER!!

William R.  |  First Impressions 
Rating:
5.0

only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reserved

paul c.  |  First Impressions 
Rating:
5.0

Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.

robin m.  |  Overall Experience 
No reviews have been submitted for this location.

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