Customer Reviews for U-Haul Moving & Storage of South Veterans

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Veterans

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JOHN W.
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Customer did not leave a comment.

Bertha H.
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I love everything but the only thing I was happy with was I also rented a storage unit. I was put all the way in the back when I saw so many large unit available in the front. I have very bad knees so walking that far is so painful. I’m not happy on that part but I love everything else.

Marcia C. | Overall Experience |
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Very helpful with process and renting unit.

Joe H. | Overall Experience |
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I was late on my payment. Payment was due on the 7th. I was trying to move my stuff out by the 14th. I spoke with a manager. He was rude and misleading with what he told me. I was lied to by him.

Deevaspati N.
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Reduce Price Than You

Christine H.
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Streamline the online verses in facility, several differences that were hard to understand

Vinetta S.
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Everything was good but the truck did die on us and we were in the car for a while it took two hours for roadside assistance to even call back

Marcia C. | First Impressions |
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Very helpful and friendly

Cary B.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

Randy N.
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Nothing, staff was amazing and helpful every bit of the way, explained so much to me and even reassured me with everything. Front lady deserves PTO or some soft of reward. OUTSTANDING!!

Ieshia W.
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When I got to Bloomington on market at I couldn’t go over 10 miles ph the service engine light came on I will bring it back in the am

Bill G.
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Customer did not leave a comment.

Gregory R.
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Customer did not leave a comment.

Kendall M.
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Customer did not leave a comment.

William G.
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Everyone was very friendly, efficient and helpful.

Carin H.
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Customer did not leave a comment.

Dustin W.
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I made a phone reservation to help expedite my rental process as I was strapped for time. I was the only person in line and I still waited 20 minutes and I didn’t get my storage space because I had to meet my helpers. Part of the process asked for another contact with phone number. I gave my wife’s phone number and the system wouldn’t except it but it did take 867-5309... a fictitious number! When I came back I had to wait another 20 minutes (this time with my volunteer help) to get my storage space and unload equipment from the truck and get to the real move request.

Walter S.
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Customer did not leave a comment.

Wayne K.
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Customer did not leave a comment.

Randall H. | Overall Experience |
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No other facility offers the level of storage security, cleanliness and service. Won’t go anywhere else.

Robert H.
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Customer did not leave a comment.

Kent B.
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Every thing went well

Kent B.
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Customer did not leave a comment.

Chartaria S.
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Customer did not leave a comment.

Mary S.
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My experience was terrific in every way from beginning to turning the van in. Highly recommended!

Marinna M.
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Customer did not leave a comment.

Emily H.
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Customer did not leave a comment.

Chester P.
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Bryan knows his stuff.we need more people like him. To teach other. Uhaul mgr.

Carol L.
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Customer did not leave a comment.

Debra M.
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Great customer service. Appreciate the promptness and hustle.

Jennifer M.
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Customer did not leave a comment.

Jerry S.
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Customer did not leave a comment.

F J.
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Was a great experience i would recommend this location to anyone only thong cpuld be better would be more countet people had to wait thirty minutes to pickup truck and 45 minutes to drop off very fair price and decent trucks very happy

Amy L.
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Customer did not leave a comment.

Mary A.
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Customer did not leave a comment.

Richard E.
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Customer did not leave a comment.

Malayia J.
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Customer did not leave a comment.

Philip L.
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On 12/20/2019, we went there rented a truck, and two bundles of six furniture pads. The lady told us, she had personally put the pads in the back of the truck. We were on a tight schedule with movers coming to help at our home (30 min. away), in 45 min. So, got the truck, got gas, got home, movers were paying arrived. Went to load furniture, and NO PADS in the truck. Called back U-haul was closing. The lady put the pads out the locked front door. We had to send one of our paid loaders to go get the pads. This was a waste of our time, and money, as we couldn't load furniture until we had the pads. We received no credit for this. The woman would not wait the extra 10 minutes for us to get to the store to pick up. This was her mistake...not ours. Thankfully, no one took the furniture pads.

Debra K.
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Customer did not leave a comment.

John S. | First Impressions |
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The credit card machine was stupid slow. The staff was helpful and apologetic about the credit card machine. Actually moving in was no problem.

Ruth Ann F.
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Very efficient and friendly employees that made my rental experience very easy. Thank you!

Travis R.
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Customer did not leave a comment.

Padma M. | First Impressions |
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Everything was in order and I was able to move the Rv in right away. Thanks!

Dan L.
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Customer did not leave a comment.

Simon N.
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Customer did not leave a comment.

Steven D. | First Impressions |
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Catherine was very professional in handling our reservation and getting us setup. Very refreshing in a day where companies often lack good customer service. Thank you!

Richard C.
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Very friendly and professional staff. It’s easy to do business with this location.

Brian R.
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Customer did not leave a comment.

Ryan T.
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Customer did not leave a comment.

Christopher B.
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The person who helped me was courteous and efficient but she was the only person working at the time. There needs to be more people working. I was glad that I came in when I did or I would have been stuck behind several people who walked in after me.

Robert H.
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Customer did not leave a comment.

Gregory W.
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Customer did not leave a comment.

Gerry F.
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Customer did not leave a comment.

Joe H. | First Impressions |
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Nothing bad to say. Storage location and store are clean and inviting. Staff was amazing and understanding! Storage system is top of the line and secure. I love it!

Patrick C.
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Customer did not leave a comment.

Kip C.
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No improvement needed! Location and staff are amazing! Very helpful and friendly.

Richard S.
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U-Haul rep had truck running and warming up on a cold Saturday morning, appreciate that. She was pleasant to work with. Appeare there was only one employee working at 7:30-8:00am on a Saturday so it took 20 - 30 minutes. This was frustrating when people waiting on me to get there with the truck

Balaji M.
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For people like first time truck details could be given . Like gear format mirror adjustment..

Jacob D.
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Customer did not leave a comment.

Bradley S.
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Everything was great...picked up the truck with less than 1/8 tank of gas. I knew my trips were short for the day but not knowing how well the truck did on gas, put gas in it. Knew that I'd have to put gas in it but didn't want to have to do it first thing.

Clarence B.
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Don’t send me a message three hours after I picked up my unit telling me it was due back in that same evening When I had reserved it for 24 hours

david h. | First Impressions |
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Staff was very friendly and professional.

Stephen S.
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Customer did not leave a comment.

Raymond W.
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The person who checked-in our equipment was very helpful.

Gary S.
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The pricing of insurance was confusing and I felt overpriced. I paid as much for insurance as I did for renting the equipment. I was quoted $28 but it turned out to be a per day charge. A third day was added by U Haul and I only needed/used two days. I picked equipment up on Monday afternoon and returned Wednesday afternoon. Felt the third day should have been refunded. The facility at theBloomington Illinois location was outstanding with a robust selection of moving supplies and an environmentally controlled storage capability as well. Very impressed with this location. I would recommend U Haul and the two locations used, U-Haul Moving & Storage of South Veterans in Bloomington, Illinois and Certified Cleaning U Haul in Washington, Indiana for moving equipment needs.

Richard S.
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Check in and payment process is lengthy, especially since all information provided previously through reservation. Trailer lights not working well, took long time to resolve. Trailer not swept out well.

Kristin C.
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Customer did not leave a comment.

yazid A.
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Customer did not leave a comment.

joyce r. | Overall Experience |
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These guys are very helpful and I would definitely recommend them.

Charles O.
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Friendly service and nice people.

Kristofer B.
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Customer did not leave a comment.

John H.
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Customer did not leave a comment.

Everett H.
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Excellent service. A+

Darron H. | Overall Experience |
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I don’t think it’s right that days are prorated when you move in but not when you move out. Also, the fact you have to buy a lock from the facility for it to be “approved” is extortion.

Joel T.
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Customer did not leave a comment.

Susan S.
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Customer did not leave a comment.

David S.
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My pickup time was mysteriously changed a couple of times. Slow check in process even though I had already checked in online.

Thomas B.
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Keep the guy at the front who handled our booking. Reservation was made online for wrong location. He worked hard to move it and was super pleasant and jovial. As a small bizz owner we look for that personality. Please let him know!

Jeffrey E.
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Customer did not leave a comment.

John K.
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Everyone was great and really helpful.

Bruce B.
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Everything worked like clockwork. We will rent again from this location. Staff was very nice and helpful.

Mickey B.
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Late in the day the store was almost vacant. I was served quickly and graciously.

Abel H.
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Customer did not leave a comment.

Michael K.
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I made a reservation for pickup at 9:30am. There was one person working when I arrived. I did not get my equipment until 10:30am. I had to wait an hour in the store. That is unacceptable, ruins plans, and is a huge waste of our time and extremely frustrating. The inside of the bed of the truck was soaking wet with water, dirty, and had to be dried out and cleaned with towels before we could begin loading items. All around this was a horrible experience and not worth using U-Haul ever again.

Richard G.
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Customer did not leave a comment.

Sherrill L.
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The check in process is always so slow. There was only one guy working. Three people ahead of me in line. It took nearly an hour.

Kevin K.
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Customer did not leave a comment.

Michael T.
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Customer did not leave a comment.

Terry Q.
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Staff was very help ful and easy to work with.

Andrew G.
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Customer did not leave a comment.

Roberta S.
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Customer did not leave a comment.

Virgil H.
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Customer did not leave a comment.

Rebecca M.
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The attendant/clerk was wonderful and helpful. VERY COURTEOUS.

Robert L.
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I was in and out very fast and will do this again in future

Michelle B.
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Customer did not leave a comment.

Jeffery M.
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Check customers vehicle before they leave so they have the proper hitch and have everything connected right. Some people may have no clue about pulling a trailer. The associate the day of my pickup did not come out to check my vehicle before hooking up trailer. I would think that would be S.O.P. Luckily I have towed many trailers before so I know the proper requirements for towing different types of trailers. This should be a liability factor on U-Hauls end i would think. Other than that the trailer looked to be well maintained and I had no issues in my trip.

Daniel M.
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I’m still confused why I was charged for a tow dolly at this location when I rented it at jj kwik mart in hurley wi

Deija G.
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

Benjamin T.
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I worked with two employees that morning. Both did a really good job and were very polite.

David G.
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We had to change our pick up date at LEAST 8 times. The closing on our home kept getting pushed back daily. I never had a problem calling Uhaul and asking to push my pick-up date- again and again. It really took a lot of pressure off the final week of our house sale. Thanks UHaul!

Zachary E.
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Better Explain the mechanics of the tow dolly. The girl that helped me hook my car up to it never told me the straps could fall off the wheels or that I shouldn't back up with the tow dolly on the back of the Uhaul truck. My car is now damaged because of it.

Michael G.
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I rented 2 trucks using the mobile app reservation. Very easy pick up and drop off.

Michael G.
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Using the mobile app for reservation and turn in was very easy. Allowed for desired pick up and drop off after hours and no wait.

Janine H.
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Customer did not leave a comment.

Kevin G.
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Customer did not leave a comment.

Latysha W.
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Customer did not leave a comment.

Matthew M.
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Customer did not leave a comment.

Mark M.
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Tom M.
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Customer did not leave a comment.

William D. | Overall Experience |
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The staff was very nice with me. They thanked me for using their facility.

Marcia C. | First Impressions |
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Good experience

Zachary E. | First Impressions |
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The staff is fantastic.

Robert W. | Overall Experience |
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I appreciated the security and climate control

Mike t. | Overall Experience |
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Great place

ADRIANNE C. | Overall Experience |
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It was nice and the staff was helpful.

Alleigh H. | First Impressions |
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Kaelin (general manager) was amazing!!! 10/10 recommendations from me!

Sheila D. | Overall Experience |
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I found the staff to be friendly and helpful.

Ashira M. | First Impressions |
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Great service clean place

Dave G. | First Impressions |
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The staff provided very friendly and helpful service! Would recommend this location to anyone!

Karen O. | First Impressions |
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Great facility and friendly people!!

Lacey B. | Overall Experience |
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Pretty seamless experience, nice people and a great facility. Only cons were more staff is needed during high volume times and making sure unit is unlocked prior to moving in.

JAMES F. | Overall Experience |
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Easy to access and secure. I could not find a better storage rental.

JACQUELINE C. | Overall Experience |
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Even though staff were friendly and always apologized for my wait, I experienced long waiting times when I needed to ask a question or to check out.

Mike t. | First Impressions |
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Great

Linda M. | Overall Experience |
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Really nice people to work with!

Harry M. | First Impressions |
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Very clean., good customer service. Harry Mutz

Wendell M. | Overall Experience |
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Good customer service would recommend people to this location.

William D. | First Impressions |
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Amanda was great at taking care of my needs

Lloyd G. | First Impressions |
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Very helpful crew, showed me RV spaces, and included a remote with the space lease. Thank you!

miranda G. | Overall Experience |
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The building always smelled clean. However, there always seemed to be troubles with the computers which took longer than it should when checking in and out for actual uhaul rental.

Manjunath N. | Overall Experience |
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Well maintained and safe storage facility.

Craig D. | Overall Experience |
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Impossible to find ANYTHING wrong since we only ended-up needing the Locker for less than a month. Your Employees were very helpful and courteous. Thank You.

Eric M. | Overall Experience |
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Craig D. | First Impressions |
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Your Employees were very friendly and efficient. We have no complaints whatsoever to register. Your Facility is quite impressive.

paula c. | First Impressions |
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Thank you so much for the excellent service. Also facilities appear nicer/better set up than another storage facility in town.

Yvonne H. | Overall Experience |
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The staff was very helpful and friendly. Highly recommend. Thank you

Jerry W. | First Impressions |
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Service was great. Person I worked was very knowledgeable and friendly to work with.

dan j. | Overall Experience |
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We didn't sign a contract for a storage unit probably because it was so chaotic the day we were there....yet we were obligated to abide by it! Their mistake us $110!

William R. | Overall Experience |
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The staff made pick-up a smooth experience!

Joshua W. | Overall Experience |
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Very unprofessional tried to bill me 2 months after I moved out of my storage. Storage paid up for the month left 3 weeks early still tried to charge me next month's rent and interest. Do not use.

elizabeth k. | Overall Experience |
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just a great facility.thank you

JANUSZ A. | Overall Experience |
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Very clean.

James E. | Overall Experience |
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RV storage was awesome here. Love the charging stations and alarm system. My trailer was safe there. GM Megan was great. I’ll be back.

Lloyd G. | Overall Experience |
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Thank you! Will rent from there again.

Kimberly S. | Overall Experience |
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We were very pleased with this rental unit:facility.

Xing W. | Overall Experience |
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The Ubox was delayed

Brenden G. | Overall Experience |
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I can't recommend their ubox services it was unreliable and they cannot garentee a dilvery date.

Lloyd G. | Reservation |
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I rented an rv spot. Using the online checkout I started the process. Having not heard from anyone to finish the agreement after multiple tries, uhaul made it right by providing first month free.

Naveen A. | Overall Experience |
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Had to take out stuff but the elevator wasnt working Meghan helped in getting it down appreciate it and thays when i came to know about the stairs as well.

Lynn B. | Overall Experience |
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The paperwork was handled quickly and efficiently, the rates were as promised, and the staff was friendly.

Chris W. | Overall Experience |
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Just like at other UHAul stores though, there never seems to be enough people working inside the store. This means a lot of standing and waiting.

Matthew D. | Overall Experience |
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Very clean and easy

Donna G. | Overall Experience |
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N/A

No reviews have been submitted for this location.

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