Customer Reviews for U-Haul Moving & Storage of South Veterans

2,347 reviews

1710 R T Dunn Dr   Bloomington, IL 61701

(309) 807-5514

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(309) 807-5514

1710 R T Dunn Dr
Bloomington, IL 61701

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Easy to reserve. Excellent customer service. Thank you.

Michael O. 
Rating:
5.0

Great staff and very friendly as well as very helpful..

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

We did not check out on 11/22/22 we were out 1/15/22!!!!!

Rick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace S. 
Rating:
5.0

I am not happy with the charge, I brought back the trailer 2 and a half days early, and you are trying to charge me $622.00 for a day and a half, this is not acceptable. I refuse to pay for something I don't have !!!!!

Toni B. 
Rating:
5.0

Customer did not leave a comment.

DAVIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAY J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

Tire pressure indicator registered “low” at pickup. Windshield dirty. Inside clean.

John N. 
Rating:
4.0

Customer did not leave a comment.

Eaishyish F. 
Rating:
5.0

Customer did not leave a comment.

scott h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Y. 
Rating:
5.0

Customer did not leave a comment.

April Y. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESTER P. 
Rating:
4.0

Customer did not leave a comment.

Charles J.  |  Overall Experience 
Rating:
5.0

App was not working so agents on location assisted me with pickup and drop off. Would HIGHLY recommend that you upgrade app as this is not the first time I've experienced problems using it.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Chuck R. 
Rating:
5.0

I will definitely use U-haul again if I need a storage unit. Ty is an excellent manager and his staff is very nice as well.

PAULA H.  |  Overall Experience 
Rating:
5.0

Team effort. Everyone was courteous and seemed to support each other. customer-centered location, although it was indicated on the paperwork there was more gas in truck than it actually was.

Carl W. 
Rating:
3.0

They had a good inventory. Understaffed. Our pickup truck only had a quarter tank of fuel but was ok since we were just going across town. I'm gonna guess that they allow their vehicles to be rented at low fuel levels to save money. I get it with all the silliness out of DC and Springfield.

John W. 
Rating:
4.0

Customer did not leave a comment.

antoinette m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

LACONDA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Love this place everyone so friendly

Nora P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

I appreciate the indoor loading/unloading area and restrooms at this facility. There were many carts available which made transporting boxes to unit a breeze.

Elaine T.  |  First Impressions 
Rating:
5.0

Was a little disappointed to not get a dolly but otherwise everything was great.

Jessica B. 
Rating:
5.0

Great location and facilities. It was easy to get in and out. I appreciated the indoor garage slots which allowed for quick and easy, loading and unloading. Always plenty of carts. I rented several trucks from the location and they were ready and available and excellent trucks.

Russell C.  |  Overall Experience 
Rating:
5.0

Hands down the most helpful and accommodating! Everything was great!

mike b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANdrew H. 
Rating:
5.0

Customer did not leave a comment.

Micheal T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Kent J. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Annie was very nice and helpful. During our time, everyone was very considerate when paying or with questions. Time on phone for payments was never very long. My family will use this facility 100%!!!!

terry h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
4.0

Have been very pleased with the whole process.

Judi J.  |  First Impressions 
Rating:
5.0

I called in to extend my use of the U-Haul van and nobody can find my rental which I switched vans at the very beginning and nobody can find my account then they transfer me I give the plate number and they locate the van and say extending my rental to tomorrow at 5:30 and they hang up one after all that time and different reps on the phone so I hope my rental is chambed.

Kayla B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

Virgina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aida A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james h.  |  Overall Experience 
Rating:
5.0

Very helpful staff. I had to change storage units multiple times as I selected previous units that were too small. And during our move in; we could not unload the entire truck at midnight and had to leave it loaded in their parking lot. There are cameras everywhere protecting this facility and I knew my items would be safe; in which they were. I currently have a long term climate controlled unit for items that cannot withstand outdoor storage sheds with no heat or a/c. Thank you U-Haul!

Cheryl C.  |  First Impressions 
Rating:
5.0

Good price for great service & product!

Anthony S. 
Rating:
5.0

Great people

Rick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

change the oil in the vehicles as the warning lights and buzzers indicate.

kent C. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

TODD V. 
Rating:
5.0

Ty was great to work with.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

This is my favorite UHaul store.

Percy K. 
Rating:
5.0

I have rented U-Hail trucks and a storage unit previously. The quality of your business is still great!

alinda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARQUIS W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARQUIS W. 
Rating:
5.0

Customer did not leave a comment.

Dee S.  |  First Impressions 
Rating:
5.0

For me bit long to pickup, but it's ok. Nice team.

venkateswarlu P. 
Rating:
1.0

You guys gave me a defective lock and expected ME to hire someone to cut the lock off. That is absurd and ridiculous! I’d completely understand if it was a lock I bought at the store but this is the one YOU sold me! I will never again use this storage facility and will not recommend you to anyone.

Jared C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank C.  |  Overall Experience 
Rating:
5.0

I want to give a shout out to the gal that was working that day. It was crazy busy, and she was there by herself. She handled everything calmly and professionally and kept a smile on her face. Great job!

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

KEN L. 
Rating:
5.0

The only complaint I have was the family that emptied there locker into the hallway I needed to get down and had to go all the way around to access my locker.

Jason B.  |  Overall Experience 
Rating:
5.0

Everyone was great, keep up the great work.

Christopher A. 
Rating:
5.0

Nice and clean, very secure and a fair price.

Russell M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

Truck was not full of fuel despite them telling us it was and we were originally charged for the insurance which actually declined. This should not have happened and is unacceptable.

David E. 
Rating:
5.0

Customer did not leave a comment.

Mellissa M.  |  First Impressions 
Rating:
5.0

Great service and price!

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

niesha a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ellen F. 
Rating:
4.0

The mileage and fuel should be double checked before the printout is provided. Also, if someone is opting for insurance after the fact and doing the mobile upload for photos, it would be nice to have a confirmation email that shows what was submitted and opted for in real time.

Samantha S. 
Rating:
2.0

We were asked to take the trailer to a second location, should this not be an employee's duty?

Edward G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H.  |  Overall Experience 
Rating:
5.0

You did an Excellent job!! Check out and check in was very easy to do!! The truck was in excellent condition!! Excellent job at this location!!!

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
3.0

The cab interior was sticky, and the lock on the back didn't function (couldn't push the U into the other part). Figure out a more precise way of charging for gas, maybe using an algorithm that includes both miles driven and what the fuel gauge shows.

Meredith O. 
Rating:
1.0

Charged for gas when I filled it up with 4 gallons. Went 15 miles round trip and got charge 4 gallons. Terrible. Will never use again.

Travis H. 
Rating:
5.0

Awesome!!

Vu D. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Amy was knowledgeable and helpful

Alan H.  |  First Impressions 
Rating:
5.0

Manager fix equip quickly

Rich M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Friendly helpful staff and clean facility.

BRYAN B.  |  First Impressions 
Rating:
5.0

Don't like that the quoted price on the reservation was $29, enter my credit card online (for no reason as you still have to pay when you get there and my charge was $60 ? Seems like a bait and switch scheme

Matt Y. 
Rating:
4.0

This is the 2nd truck I have rented from the RT Dunn Drive location that had a check engine light on starting up the truck. This is a little disturbing. Do we not maintain our little trucks? :) This truck also had the left door arm rest completely missing. Fortunately I wasn't going far, but if somebody was going on a longer trip, this would be HIGHLY annoying. The last truck I rented the Main street location, the battery died overnight requiring a "jump" and I had to replace 2 fuses to get the heater blower motor to work. Not a good maintenance record for the BN locations. However, the 2 ladies at checkout were most helpful and friendly even when the electronic checkout stuff wasn't working right. Kudos to them for being so helpful.

William C. 
Rating:
5.0

Customer did not leave a comment.

Chrisshawn W.  |  Online Move In 
Rating:
4.0

Truck was clean, yes. Well maintained, no. The transmission sounded and felt as if it were about to give out at any moment, and the engine light stayed on the entire time. The truck was driven for approximately five miles, including to the gas station.

Janelle S. 
Rating:
5.0

Friendly staff. Convenient location and access. Plenty of carts available for moving items in and out of storage.

Kevin R.  |  First Impressions 
Rating:
4.0

Check in seems to be the the low point. Wait outside for 20 min because the sign tells you to, then walk inside for staff to tell you to just leave it. Everyone is friendly and courteous but the return process seems to be forgotten

Bill W. 
Rating:
5.0

Best Uhaul I’ve ever used!

RICK H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

CLARK W. 
Rating:
5.0

Customer did not leave a comment.

gwen k.  |  Overall Experience 
Rating:
5.0

Very friendly environment. Greeted each time with a smile. Helpful information and Mr Brown was very patient.

shirlann b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Andre P. 
Rating:
2.0

Did check in by phone and still had to wait 30+ mins to get keys. Also did not get appliance dolly we rented.

Shantel M. 
Rating:
5.0

Reserved a enclosed trailer. Not there. Was sent to a different location. Not one available. Had to rent an open trailer but all the running around cost me 1.5 hours that day. Total bs.

mark P. 
Rating:
3.0

Our truck was on empty and had to be returned full. It was unprofessional we won't rent from that location again or take an truck with no gas.

David F. 
Rating:
5.0

Keep doing what you are doing!!

Mario M. 
Rating:
5.0

The staff was amazing and trucks were ready to go!!!

David P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

The employee, Ty is always very polite and helpful!

Sandra W.  |  First Impressions 
Rating:
4.0

When I returned the trailer it was not checked in by the employee. I was called later and asked when I will be returning it 6 hours after I returned it.

Bill W. 
Rating:
3.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

sherri G. 
Rating:
5.0

Customer did not leave a comment.

Samantha O. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

charles L. 
Rating:
3.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Kira T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Shanan I.  |  Overall Experience 
Rating:
1.0

It leaks you can see daylight coming in

Shawn H.  |  Overall Experience 
Rating:
5.0

Super on point !!! When I move again I’m coming to UHAUL

Reecka F.  |  Overall Experience 
Rating:
5.0

Having a student at ISU, using this storage facility was a necessity over the summer and I’m so glad we did! The employees here are beyond friendly and helpful. The facility itself is super clean and well kept. I will definitely be back next May to do it all over again!

Laurie J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassidy E. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Ty was great and helpful. Rental was smooth. Thanks!

Ron Y. 
Rating:
5.0

Everything was great and I appreciate the quality customer service. Cargo van was in excellent shape and clean.

DARRYL G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Rose O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina R.  |  Overall Experience 
Rating:
5.0

Customer service at this location was exceptional! Every staff member we had contact with were fantastic.

Elizabeth S. 
Rating:
5.0

Trailer was older but had new tires and worked well. One suggestion is to keep up u-haul id numbers on equipment. I got to the drop off location and the drop off location could not locate the trailer in there records because a number was missing from one side of the trailer tongue. The other side of the tongue had most of the missing number and the u-haul facility was able to id the trailer and accept the return.

CHRISTOPHER D. 
Rating:
3.0

When I first moved into the unit, the facility smelled clean and customer service was what one would expect. Over the past few years, the facility has become stinky and if you call for service, you get put on hold, with no one returning, much of the time. On more than one occasion, I was charged late fees, after updating my auto payment. Even with someone entering it at the counter, it was not saved and a late fee would be charged again.

Michelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacie M. 
Rating:
5.0

Great experience!

David Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill B. 
Rating:
5.0

Hands down, the best and most organized Uhaul location I've ever seen. 5 star location.

Bryan R. 
Rating:
1.0

Was supposed to pick up in Pekin and an hour before was called and told that it was not available. I was told there was one in Bloomington. I had to drive significantly farther and was told I could check for getting some mileage credit at that location. I was then told no credit for having to drive farther and the base price was higher than I was told when I booked over the phone. Very frustrating all the way around.

chris P. 
Rating:
5.0

Customer did not leave a comment.

Rudy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

windy w.  |  Overall Experience 
Rating:
5.0

Keep up the good work! In today's work environment it is very hard to get and keep great employees. Great GM at this location, I don't go anywhere else (I rent a lot for business).

BRIAN L. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Julie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarete S.  |  Overall Experience 
Rating:
5.0

Keep on doing what your doing (Works for me)

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Pickup truck I rent was dirty on the inside and had some kind of dried red liquid on the steering wheel. There was dried mud on the driver and passenger seat.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Cecil D. 
Rating:
2.0

Improve ur Customer service

lynette W. 
Rating:
5.0

Blake is kind young man and was very helpful and knowledgeable. He's a great asset to U-haul!

Derrick E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa A.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and I even upgraded based on the recommendation I received.

Camaro S.  |  First Impressions 
Rating:
5.0

Always treated with kindness when I come in. Staff is always super friendly and helpful with questions I may have.

ANNETTE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcia C.  |  Overall Experience 
Rating:
5.0

Team was and is very friendly and kind. Store lobby and storage facility is always clean and my calls are always answered. I recommend this location to humans any time they need a truck rental for long or short periods of time, a trailer, storage and supplies. Iv used it all from this location and I haven't yet been disappointed.

Heather G.  |  First Impressions 
Rating:
5.0

Really great staff. Only thing i would change is where the truck and trailer rentals are in the parking lot. They are parked where they block easy access to the entrance and its very difficult to get atound them to unload my things. Theres plenty of space towards the Dairy Queen side of the lot which would open up the front of the facility for easier access plus then possible new customers from the road can see it too. The trucks and trailers are blocking alot. Bit otherwise i couldnt be happier.

Kim L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh P.  |  Overall Experience 
Rating:
5.0

Ty and the entire group of associates were excellent! They work hard to provide customer satisfaction. They just go above and beyond to help their customers. We were short some movers and a couple guys really helped us out on a heavy piece. They helped make a moving day into a good memory. Our months of using the storage facility between moves was an excellent experience.

Linda Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

venetha r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMALA J.  |  Overall Experience 
Rating:
5.0

Thank u soooo much.. They helped me save my stuff even though my payments were behind due to family emergency.. I recommend to everyone for moving or storage needs..

Ashleii D.  |  First Impressions 
Rating:
3.0

Te staff was very helpful right up until thr end. I was told by your rep that when I leave the unit my time there was prorated. The day I checked out that changed to no refund. I'm disappointed in the information given. Your employees should know the terms better.

Lise S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYONNA R.  |  First Impressions 
Rating:
4.0

Very happy with storing our RV in outdoor secure lot. Only complaint about outdoor storage was the amount of nails, screws, garbage etc scattered about. Many times had to get out of vehicle and remove items out of roadway to keep from causing damage to vehicles tires. Other than that the employees were great and overall all storage experience was a positive!

brian e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JENNIFER J.  |  Overall Experience 
Rating:
5.0

They was always so helpful and very friendly I would use again and well tell all my friends to use one on Dunn st and the one on main they was very helpful friendly when got a truck Plus what would even make it great if they got a least of men that would help move out or in that wasn’t a arm and a leg moving people gotten very expensive but I know people would really like just people that would help them move stuff .

TAMMIE I.  |  Overall Experience 
Rating:
5.0

We’ve moved houses 11 times in 32 years and now have three grown children who seem to move constantly. We’ve worked with UHaul facilities in 7 states. The Bloomington UHaul crew have been - by far - the most helpful and professional crew we’ve ever worked with. Extremely busy place, but we’ll done to the entire team!! (Storage facility, two truck rentals and supplies.)

Sarah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonardo L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claire S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonah R.  |  First Impressions 
Rating:
3.0

Staff did not provide copy of closed account. Was very distracted and not helpful.

Angela G.  |  Overall Experience 
Rating:
5.0

We were extremely pleased with this facility! They were very helpful & we really appreciate it!!

Beth W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY T.  |  First Impressions 
Rating:
5.0

👍👍

Aida A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre P.  |  First Impressions 
Rating:
3.0

My only problem was that I was charged for a extra month rent auto pay. I have yet to be compensated.

Charles J.  |  Overall Experience 
Rating:
4.0

I LOVE how clean and how big the facility is. We don’t get stuff like that in Bloomington

Courtney L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nandi N.  |  Overall Experience 
Rating:
5.0

I will be repeating a new storage unit for this fall as well thank you for your service

Micheal T.  |  Overall Experience 
Rating: