Customer Reviews for U-Haul Moving & Storage of South Windsor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Windsor

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sandy K. on

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Neat and tidy and friendly staff!

wayne V. on

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Service was great. The attendant was very knowledgeable and courtesy. The only draw back is when replacing gas. The practice is to return the vehicle half full. There is no way to tell how much gas to put in so you end up paying for more gas than you used. Should be return with a full tank of gas so that you can let the shut off work..

oswald M. on

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doreen M. on

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Gerold P. on

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christopher W. on

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Sam A. on

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Good service and excellent pricing

Heather K. on

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Very smooth and friendly atmosphere.

John M. on

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Tadeusz G. on

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NORBERT K. on

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Kushagra S. on

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Great experience, staff was extremely helpful with storage check-in and check-out procedure . Well secured facility.

Michael P. on

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akash P. on

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had a good experience, easier than i thought. Staff is friendly

Tom K. on

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I had arrange to rent a 10x15 space but they offered the 10X20 since they had none. Once I parked and stored my car (battery removed etc) I was cavilled and told I would have to pay for a 10X20 since

Rabih A. on

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Nothing to improve, great store great staff and manager :)

J. Louie M. on

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William A. on

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Norbert H. on

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Customer service was excellent.

BARBARA S. on

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Always felt that our locker was very secure, climate controlled, and I appreciated your professional and helpful staff whenever I had to interface with them. Thank you

Wayne F. on

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Rita T. on

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I was robbed. I had insurance through uhaul and they never followed through. The staff there Is very helpful but the facility is far from secure and uhaul as a company has greatly let me down.

lynn s. on

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When paying in advance with a post-dated check my payment was misplaced. I went through the process of "not paying on time" including being locked out of my storage unit. A place for checks suggested

Lynn S. on

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Due to the congestion at the front exit, it might make more sense to use the back gate for vehicle rental. Adding the same gate to the rear gate would allow more room for vehicle pick-up and return.

Mariola P. on

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KATHY L. on

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You’re quick to take my money but very slow to return an overpayment

larry b. on

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Very thorough and informative. Thank you.

Stephanie J. on

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The loading and unloading space for the indoor rentals is very awkward, as it is directly in the laneway where cars enter and exit the property. I would have parked the cargo van off to the side to be out of the way, but there were two large Uhaul cube trucks parked there, so I had to park 20 feet back from the door. That's a poor design, made worse by blocking the usable space with big trucks that weren't bring used. Poor execution. The woman who processed my transaction was helpful and professional in her role.

James K. on

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Admin staff very knowledgeable, helpful and customer friendly.

Victor S. on

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Daniel L. on

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Michael M. on

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Cole E. on

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Lorraine C. on

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Greg S. on

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Timothy B. on

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the Windsor Dougal Ave people were efficient with my last minute repair to burned signal fuses and the South Windsor Mgr, (Allison) was extremely helpful when I had to change my truck destination.

Lorraine C. on

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MICHELLE D. on

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Back gate never worked. My emergency contact was getting billing notices unnecessarily. Online payment options and website outdated.

Andrew B. on

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Na

ANDREW B. on

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Lloyd L. on

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I found the young lady who looked after me to be extremely polite, helpful and efficient and would recommend this location anytime.

Olubunmi O. on

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paul O. on

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Andrea M. on

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Douglas L. on

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Robbin M. on

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The representatives at this location. ALWAYS go above and beyond my needs. I travel 35 minutes for this location because of the excellent service and how great they treat they're customer's. ALWAYS a pleasure.

kuldeep S. on

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??

zhendi X. on

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Bill D. on

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Mara R. on

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Joseph P. on

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Personnel were very professional, courteous and helpful. Vehicle was top notch and met my needs. Definitely will make use of this service again.

Sonali N. on

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The price estimate I received was way lower than what I actually ended up paying. It threw my budget off. I was prepared for upto $50 give or take, excluding gas, but this was way over that! Employees are lovely, but they could be more meticulous when providing rental estimates.

David A. on

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Michelle B. on

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I had a great experience except they forgot my dolly and worse when i went in to put my stuff in storage they had lost my reservation. Not the walker road sites fault but the person who took my reserv

Terry R. on

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People were very friendly, knowledgeable, and polite. Will definitely use next time. Good work.

athavan K. on

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melissa t. on

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My reservation was changed without my knowledge. I left a deposit that was not discussed when I made the reservation. I returned the truck but did not get my deposit back. Epic fail U-Haul

Todd G. on

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The young man that was working the day of rental went iut of his way to help me. Trailer lights were not working and he bent over backwards to fix it and help me . Management was not on the ball to offer a trailer for rent that lights did not work. My hats off to the worker not Uhaul

Darryl P. on

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it was my first time renting a truck everything went great thank you

michelle A. on

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Cynthia S. on

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Friendly and efficient staff! Thank you. It means alot during a stressful time (of moving)!

MATTHEW J. on

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lorraine C. on

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Sobia T. on

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charmaine P. on

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Walter B. on

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I love Uhaul, so professional and the Technology works great

Arvinder K. on

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betty S. on

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Darlene B. on

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Staff very friendly and helpful

nadeem K. on

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Sales person was horrible. Looks extremely tired or not interested in work. We're ignoring to answer any questions. Was going to over charge me. I corrected it.

PHAN L. on

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STACI P. on

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Good location - staff very helpful when needed.

BRIAN C. on

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Good customer service in and out no problem.

Michele D. on

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The staff was friendly and helpful. Easy access. Never a problem.

Suzanne L. on

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Very organized location. Staff was very helpful.

John C. on

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Very helpful and friendly

Ralph S. on

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Miscommunication at this drop off location caused some delay unfortunately but the matter was corrected and unloading was completed in a reasonable time.

carol f. on

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Paid for the storage monthly in advance. Moved out of storage 3 weeks earlier. Was told I cannot get any money back. If i had known i would have left my lock on an empty storage unit. GRRRR!!!!

Kasey G. on

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Braydon D. on

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PETER K. on

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Alissa P. has always been helpful, friendly and professional.

John L. on

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Great service. Needed a truck on short notice, rented on line and less than 24hrs later the vehicle was waiting for me to pick-up right on time.

BABAK L. on

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linda F. on

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Willys A. on

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Daniel F. on

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I would not recommend uhaul ever again. I had huge issues securing the rental. And things seemed to change with each person I spoke to. I had to go many km out of my way to pick it up and was not credited for any of those km.

Jennifer M. on

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NICK M. on

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The staff at this location are well trained and knowledgeable about the business. Very pleased with them.

timothy C. on

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The young lady that served me was very polite, professional, and really knew what she was doing. I was in and out in about five minutes. I didn't get her name, but she should get a raise, or at least a bonus. Thank you very much.

BARRY M. on

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Everything was exellent.

Andrew N. on

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Very polite lady and explained everything I needed to know as well as helped me pick out a few items for packing she definitely deserve a raise

dave B. on

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susan M. on

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Alyssa and Karen, You inspired us. We got the car off and the trailer parked all by ourselves thanks to your lessons and example. This was an older truck and not as smooth a U Haul ride as I have experienced in the past and it did the job. Thank you. We will be back!

larry B. on

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Janette B. on

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The truck broke down and it took an hour and a half for a service person to come and fix it. We were late returning the truck because if the break down. I hope we are not charged late fees. The truck was due back at 6:00 pm. It was returned at 7:30 pm. The delay on the 491 highway was one hour and 45 minutes. Why are the trucks not diesel? The gas mileage was terrible. I had actually ordered a smaller truck and was assured the mileage would be comparable.

dave B. on

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Robert L. on

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abdelmadjid G. on

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John A. on

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Girl behind desk was so very helpful. In and out quickly dropping off cargo trailer. 100%!!!??

jeff B. on

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Harminder D. on

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Nettie S. on

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AARON T. on

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Staff was very helpful. Equipment was clean. Not much to improve.

Forte R. on

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Lighting inside the units is poor.

George S. on

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Sonali N. on

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The staff are very friendly and courteous. The truck, however, was rattling and the steering was not properly aligned. It was difficult to drive it. Please maintain your vehicles well to prevent accidents.

Sonali N. on

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bob D. on

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sergio R. on

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The check-in process was quite cumbersome, to the point that a picture was taken of my driver's license. I was only renting a 5 x 8 trailer for a few hours. This process can be streamline and make much more friendly.

robbin M. on

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I've rented U-haul on serveral occasions, but this location went above and beyond for my needs. I think the young ladies name is Aliesha, with whom I dealt with. Her positive upbeat personality, made it an enjoyable and easy process. First time in a long time a younger person has taken pride and care in they're job. She is very informative and knowledgeable in her job. I would definitely drive the extra half hour again for the excellent treatment I received. Robbins Mclean.

henry S. on

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Far the same rental rate provide newer model truck. Truck was from your older fleet, drove rough and was not fuel efficient. Travelled only 7 miles per gallon of gas.

Dawn I. on

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Great service!!

Jason L. on

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Ian G. on

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henry S. on

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martin R. on

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It would be nice if the tank was topped up and then you returned it topped up. I know this is very hard to do, but.... BTW... it was very nice to see how computer integrated everything was . text message and emails right away. it was all very easy and we got our furniture moved with no problems.

Dave W. on

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TAMI K. on

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Your prices are way too expensive!

Williams L. on

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Call centre staff completèly misunderstood what we needed. They need more training or better access to client info

Marnie L. on

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Using my credit card and getting a note each month on the price and due date - great! I sent 2 letters over the rental period regarding the amount as I was to receive a senior discount - no response

kristin v. on

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The reason being that the doors must have a large gap that lets in dirt. All our stuff was absolutely totalled off with layers of dirt :(

Morana S. on

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No improvements...I was extremely impressed with how clean the entire premise was including the equipment. Your staff was also incredibly friendly, helpful and courteous!!!

LOKESWAR P. on

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Awesome service

Celia C. on

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They had my belongs addressed to a completely different State to be deliverer to and the lady had no idea how to correct their mistake. I was on the phone forever correcting their mistake.

Sharon T. on

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This account was closed out 2 months ago and still was getting billed for 2 months. After speaking to staff the issue was resolved and staff was very apologetic. Money was reimbursed to satisfaction.

Ricardo S. on

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MANDA C. on

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Jamal M. on

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Hi

Jamal M. on

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Anthony S. on

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CONNIE C. on

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The customer service from Bert was amazing and he was funny from the time we walked in. Great attitude and ensured that we had everything we need. Really nice. Thank you for wonderful service.

Azad A. on

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Well done

ray g. on

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Outstanding service

Sutro W. on

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great place for storage i will be back

Marius N. on

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k

Blake M. on

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No issues or concerns. All questions answered satisfactorily.

reinhold m. on

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everything was good

Cherry T. on

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Very friendly staff .. and very clean but, wish the hours were better

HUSSAM B. on

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Great service

cedomir b. on

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I have appreciated good service and always helpful staff. They have helped me even when my car would not start.

Brenda H. on

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This was my first experience with any U-Haul service and it was great. The facilities and services are well kept and super useful but the customer service is exceptional, especially from the GM, Chet.

Charmaine R. on

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Unit was not available on the day it was suppose to be. Showed up and someone else's lock was on it. Very rude GM with no customer service skills. Horrible experience. Will never be back or recommend.

BRYON D. on

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Well done

ETTORE C. on

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Spendy, but I have no issue with the facility whatsoever.

Cherry T. on

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Staff was very welcoming and friendly.

Elizabeth L. on

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Mitch was extremely helpful. He was very professional and went out of his way to assist me with removing my stored materials and closing out my account. I would use Uhaul again in the future.

Tony B. on

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Fabulous group of guys. Very accomodating and helpful. Thank you Chet and Mitch!! TBumbaca

JAN K. on

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Thank you

JOHN D. on

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Absolutely no complaints. In fact, I felt the staff went above and beyond for me whenever I had a concern. If not for moving across town, I would have liked to keep my storage unit at this location.

Marc D. on

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They were open on labour day weekend which was great as I was moving my son back to college.

Paul D. on

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The staff went above and beyond the Call of Duty extremely helpful.

Paulette W. on

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Experience was perfect

Eric E. on

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Great spot.

Jane A. on

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Great experience

ANTONIO T. on

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Our mattress box spring became discolored. Uhaul offered nothing to clean it even though we had insurance. Attendant claimed dis-colouration looked like original colour.

marilyn d. on

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Excellant service.

manoj m. on

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There was a new employee upon return and when returning my vehicle, it took him 25 minutes to inspect and figure out how to take payment. As I was on a time crunch, this was a waste of my 25 min.

Heather C. on

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Great customer service.

scott j. on

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You have a customer service number that no one answers (I called around 8pm on a Saturday) while on hold there is no mention of hours or how long the wait is. I wanted to add 24 hour access by phone.

Natacha D. on

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Thank you

cheryl o. on

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They are very nice there and they make you laugh when you feel down

Marylou L. on

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Easy access and explained well

Mark L. on

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The customer service was excellent. Thank you.

CHRISTOPHER H. on

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Generally pleased with the facility and staff

Louise B. on

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The staff was very helpful and always had a smile on heir face when going to make payment. Very helpful

DANIEL T. on

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Friendly professional customer service. Great job!

PETER K. on

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It was a pleasure to deal with the manager and his right-hand man at this particular location. Both of them were very helpful, friendly and professional in a stressful and time of moving. Thank you!

mike h. on

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Bad experience

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