Customer Reviews for U-Haul Moving & Storage of South Windsor

1,139 reviews

5025 Walker Rd   Tecumseh, ON N9A6J3
(S of Hwy 401)

(519) 737-1391

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 737-1391

5025 Walker Rd
Tecumseh, ON N9A6J3
(S of Hwy 401)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIIR K. 
Rating:
5.0

Nothing .....the staff and service overall was Outstanding !

paul L. 
Rating:
4.0

Customer did not leave a comment.

Lyle D. 
Rating:
4.0

Customer did not leave a comment.

Jared B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIIR K. 
Rating:
5.0

Very courteous and helpful employees. A pleasant experience.

JOSEFINA R. 
Rating:
3.0

With no shown map it’s hard to tell what unit you actually got, was suppose to be a lock in my unit, and there wasn’t, was given a basic lock instead from employee

Christopher C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

Shenthuran P. 
Rating:
4.0

Great vibes all the way around. Rental rates for a 5x5 a little more than I would like to pay monthly as I expect my daughter will be storing for a year

Mary T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

CAROLE P. 
Rating:
4.0

efficient and easy

hugh M. 
Rating:
5.0

Customer did not leave a comment.

MARY JANE G.  |  Overall Experience 
Rating:
5.0

Simple and easy. We pulled up and we're directed to a specific spot to unload. The employee unhooked the trailer for us and did a check of the unit and we were on our way. Quick and east.

Brendan J. 
Rating:
5.0

August 23,2022 - Walker Road facility Your female employee went above & beyond with her patience, kindness & informative nature. She is a asset to your company.

elaine c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
3.0

The representative was nice and helpful but had the radio playing very loud and it was hard to understand the representative, and it was quite distracting.

Cecile B. 
Rating:
5.0

The staff were extremely helpful and diligent to make sure everything was hooked up right.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

Make sure the u haul is available for the customer at the site that they chose to pick up from. Very inconvenient. Unprofessional staff who sits on their phones texting while customers are standing there waiting. Would never recommend Windsor uhaul on Dougal street. Walker road slightly better. Peterborough on Water street wonderful service. Windsor needs to put in an effort and needs lots of improvement.

Stacy H. 
Rating:
4.0

Our storage unit door needed some repair. Though still operable, it was difficult to open and close. Though the staff were helpful and friendly, on two occasions requests were not carried out the first time. An old lock from the previous owner had to be removed and it took a few requests to have it removed. Also, when we were finished with the unit, we informed the attendant who neglected to enter the information in the computer. Hence we recieved a payment request a few days later which required me to follow up on.

Colin H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KURT H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Davidson R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alisha T.  |  Overall Experience 
Rating:
4.0

The interior of the truck needed to be wiped down, It was pretty dusty/dirty. It looked like someone tried to wipe it down with a dirty rag. General Manager was very efficient.

scott M. 
Rating:
5.0

Customer did not leave a comment.

melvin T. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Everyone was great to deal with.

darcy z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darcy Z. 
Rating:
4.0

Customer did not leave a comment.

jay L. 
Rating:
5.0

Good staff, he deserves a raise :)

Thamir B. 
Rating:
5.0

Customer did not leave a comment.

Felice G. 
Rating:
5.0

First time unit renters. GREAT customer service from the gentleman who got us lined up for the unit we booked online. (Sorry, I can't remember his name). He explained everything thoroughly and was very pleasant. Nice, clean retail area and the unit was clean.

Mary-Anne B.  |  First Impressions 
Rating:
1.0

This bad rating does not apply to the current manager Nathan. But before him things were soooo bad as far as managers calling me back with a request I had.

JOanna M.  |  Overall Experience 
Rating:
4.0

We had a few hiccups when we first got the storage unit but the staff were friendly and helpful and the issue was resolved. The facility is secure and well lit, though we found one of the doors needed repair. Overall it was a good experience.

Colin H.  |  Overall Experience 
Rating:
1.0

We dropped in texas

tom B. 
Rating:
5.0

Excellent customer service and the truck was in excellent condition

lee A. 
Rating:
4.0

Nothing, your staff were excellent and the trailer was in good shape and ready to go

Leslie W. 
Rating:
3.0

Be faster with service

janise D. 
Rating:
4.0

If you see a customer outside struggling with the mobile check in maybe come out and offer to assist them inside

Stephanie W. 
Rating:
5.0

The agents in Windsor have been very pleasant and helpful!

Colin H. 
Rating:
4.0

I stored a motorcycle at this location. At times the 10pm curfew was problematic.

Luke Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Jo-Anne B.  |  Overall Experience 
Rating:
5.0

No. Improvement is not needed in this case. Great service. Friendly and knowledgeable staff.

Laurie G. 
Rating:
4.0

Thank you

WILLIAMW W. 
Rating:
5.0

Gas station close by for top up

Bill R. 
Rating:
1.0

i only went about 5 mins to a location near the area and came back! they wanted to charge me extra 15 dollars! and the gas sign didn't move on the board!

MOHAMAD B. 
Rating:
5.0

Absolutely nothing. This was my first experience renting a trailer from UHAUL . I will definitely rent one again.

Sylvio L. 
Rating:
5.0

Great experience. Easy, quick and convenient.

Anne R. 
Rating:
4.0

Customer did not leave a comment.

Basil L. 
Rating:
5.0

Amazing service, thanks

harpeet S. 
Rating:
5.0

Customer did not leave a comment.

carlos S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

Tuesday K. 
Rating:
5.0

WAS ONLY NOTIFIED THE DAY BEFORE ABOUT A CHANGE IN PICK UP LOCATIONS. EVERYTHING WENT OKAY.

stewart H. 
Rating:
4.0

Drop off was not well explained and the rep had to explain it to me. I had to call the central office. He did help me but it delayed the drop off and I was in a bit of a hurry. He was however very friendly and courteous.

Colin H. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn N. 
Rating:
5.0

Nathan, the location manager was great. I had only made the reservation ten minutes before arriving, and he had everything done and I was on the road with the trailer within ten minutes later.

Daniel K. 
Rating:
5.0

Good

ALAA A. 
Rating:
5.0

Excellent service and staff

Boris S.  |  First Impressions 
Rating:
5.0

Not much to do. Really appreciate it for helping.

Thal B. 
Rating:
5.0

Staff was very friendly and helpful

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Janna T. 
Rating:
5.0

Customer did not leave a comment.

Sante D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal L. 
Rating:
5.0

Extremely professional and accommodating service every time I interact. Long time customer for rental and storage and Manager Nathan is a definite asset to the Uhaul Team.

BARRY H. 
Rating:
5.0

Personally i would like longer hours to access storage, only due my schedule

david L. 
Rating:
5.0

Good stuff

ALAA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saini S. 
Rating:
5.0

Customer did not leave a comment.

pamela B. 
Rating:
3.0

We were first given a storage unit that was in use so I had to go back and get assigned a different one and the attendant had to go check which one was physically available as the system wasn’t able to tell her.

Alisha T.  |  First Impressions 
Rating:
5.0

Drop off was quick and easy

Jeff T. 
Rating:
1.0

Always seemed every time something was going on there was always a big issue about things especially when I move dates and always ask for the stuff to come out on the 1st I got late charges every time just ridiculous most expensive place I ever had to store stuff at just ridiculous my walks got cut off a couple times

jeff h.  |  Overall Experience 
Rating:
1.0

Worst experience ever!! Will never use uhaul anywhere

NAHID E. 
Rating:
5.0

Very satisfied with your organization!! Ty!!

Albert P.  |  First Impressions 
Rating:
5.0

Even though the worker was new, he still made it easy for me to request a unit. A little slow do to computer troubles but still super easy to do.

Travis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETHS C. 
Rating:
5.0

Customer did not leave a comment.

FURQAN K. 
Rating:
4.0

Customer did not leave a comment.

ERNESTD K. 
Rating:
3.0

Had to go to this location, as the location I had booked for drop off would not take this trailer. I should have been told at booking that they would not take this trailer. I could have chosen another location at that time without having to waste my time. There is much room for improvement regarding this agrivation. What would have happened if I had dropped the trailer after hours. They would make room for it. So why do I have to drive and waste my gas for what is a uhaul problem. I booked my drop off location.

Mark P. 
Rating:
5.0

The staff was very courteous and prompt!

SHAHID Z. 
Rating:
5.0

Customer did not leave a comment.

giselle L. 
Rating:
5.0

Inspect the equipment and repair/replace any damaged parts. Tow dolly had a dented wheel that caused a vibration

DINO JR P. 
Rating:
5.0

Reserving the storage unit was quick and easy. We had to change our move-in date a few times and the staff was always polite, courteous and helpful.

Jeanne M.  |  First Impressions 
Rating:
5.0

With new management, I can already see the customer service has improved. Thank you!

JESSICAAMANDA-AN R. 
Rating:
5.0

Customer did not leave a comment.

Dou W. 
Rating:
5.0

Recently relocated 300 km to Windsor. Lot of work involved and dealing with U-Haul was the easiest aspect. Helpful, convenient and stress-free.

Frank H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ROHITKUMARCHINUB P. 
Rating:
5.0

N/A

FREDERICK A. 
Rating:
5.0

Customer did not leave a comment.

Dalia A.  |  Overall Experience 
Rating:
5.0

Yes, I am very happy with this U-Haul storage as well as the management (Alissa Power [former manager], and Nathan Chappus [present manager]). They both were very helpful. If I ever need a storage place or a truck to move I know where to find you. You will be the first one to call! I promise. Thank you for so many years of your outstanding service. Have a Merry Christmas and a Happy New Year!

PETER K.  |  Overall Experience 
Rating:
2.0

Improve the customer service at the front desk.

TIMOTHY P. 
Rating:
4.0

Secure and good place to store items. I will recommend it to friends. Thank you Christine & Aby for your friendly, helpful, smiley faces & beautiful dealing with customer.

Fay Q.  |  Overall Experience 
Rating:
2.0

I found the staff unprofessional and rude. I gave them information about the movers that were coming to clear out my storage and they failed to write it down and delayed the movers. It was difficult to gain access to my inside storage as the automatic card reader was broken and you had to call and get staff to open it.

SUSAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON T.  |  Overall Experience 
Rating:
5.0

The two staff members we dealt with were courteous and polite. The cargo van was excellent condition. Great experience.

Peter T. 
Rating:
2.0

Be clear about your communication with the customers. Don't play unnecessary games if you need the vehicle for other customers early probably to increase the sale.( this goes to lady. I might give benefit of doubt if any miss communication from Uhauls end). Next time customers will be smart to deal with such things.

ABHISHEK S. 
Rating:
4.0

Customer did not leave a comment.

DENNISJAMES D. 
Rating:
5.0

Customer did not leave a comment.

ANANT P. 
Rating:
5.0

Customer did not leave a comment.

tony touma T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raymond B.  |  Overall Experience 
Rating:
4.0

Easy access and friendly staff.

audrey t.  |  Overall Experience 
Rating:
5.0

My only complaint is that it cost me $133 to use the truck for 4 hours. Should have been some short term use discount.

SEANFRANCIS G. 
Rating:
5.0

Customer did not leave a comment.

sante D.  |  Overall Experience 
Rating:
5.0

Yes it was great

Elliot H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIGE G. 
Rating:
4.0

Customer did not leave a comment.

Tracy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raymond B.  |  First Impressions 
Rating:
1.0

Terrible customer service Was not acknowledged when entering, had to wait outside until employee finally showed up, 25 minutes after the scheduled pick up time.

CHRISTOPHER D. 
Rating:
5.0

Customer deal is very good

parminder S. 
Rating:
5.0

Customer did not leave a comment.

Kiir K. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD A. 
Rating:
4.0

Customer did not leave a comment.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Very helpful

Julie V. 
Rating:
5.0

Customer did not leave a comment.

MICHAELRICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Bonnie H.  |  Overall Experience 
Rating:
5.0

Our experience was excellent however we found a cheaper storage facility and that is the reason we left. We are paying way less for a longer storage unit.

Sue B.  |  Overall Experience 
Rating:
5.0

I had no issues for the duration of my rental. Staff are very nice there and helpful. Only issue I had was the door was in rough shape but I new I was moving out soon so I never really mentioned it to the staff.

steve d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELRICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Neil B. 
Rating:
2.0

Everything with the car was good but the girl at the front desk is really awful. A lot of reviews on Google talk about this attitude, it's not normal when you paid for a service.

JEAN-CHRISTOPHET C. 
Rating:
3.0

Customer did not leave a comment.

EDWARDND S. 
Rating:
3.0

All of the staff were fine except two people who were rude, argumentative and did not know their own products.

PETERR F.  |  Overall Experience 
Rating:
2.0

Make sure to have 1 manager working during after hours because lots of people will call and need to speak with the manager for specific issues such as late payments, etc.

daniel w.  |  Overall Experience 
Rating:
4.0

Ok customer service, not the best.

becky L.  |  Overall Experience 
Rating:
5.0

The young ladies at this location make it a pleasure to deal with. Very professional, courteous, and helpful. Whenever possible, this will be the only uhaul dealer I use from now on.

FRANCO S. 
Rating:
3.0

The vehicle I rented was different than I expected. I thought the cargo van was a sprinter style vehicle but, it was a GMC Maxi-van. When we tried to fit a Queen size bed in, it wouldn't fit. Also, when I returned the vehicle, the charge was $100 higher than expected and when I call the following day to question it, the person that took my call said he would look into and and I am still waiting for a reply.

MICHAELJAMES K. 
Rating:
4.0

Clearer billing information

JOHNN Y. 
Rating:
5.0

Customer did not leave a comment.

PAMELA ERIKA P. 
Rating:
5.0

Customer did not leave a comment.

mladen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan F.  |  First Impressions 
Rating:
5.0

the manager and staff were the best! thank you guys :)

CATHERINE B. 
Rating:
5.0

young lady at the desk was amazing

MOHAMED K. 
Rating:
4.0

Nothing

BRUCEW D. 
Rating:
1.0

The original walker place was where I rented the truck. They didn't have it when I got there. I had to go back to the original location out if my way to get it. Then they had the nerve to call me the next day. I rented the truck at 545pm. At 1035am the next day they call asking me to return the truck early or right away. I told them no. I have it till 545pm. Next time I will choose someone else. Not happy

JAMES S. 
Rating:
3.0

No matter witch one I go to they never have or seem to have anyone except the managers , permanent. Their alway teaching and I'm waiting . Is it low wages or are they not up to it ??? I rented a car carrier at $55. and then a car dolly at $45 , just didn't seem fair for the dolly I used and brought back a couple hours later . Good price on the auto carrier .

STANLEYRICHARD S. 
Rating:
4.0

Customer did not leave a comment.

keith B. 
Rating:
5.0

wonderful staff and service. The people here really do make a difference. Well done.

R-STEVEN R. 
Rating:
5.0

Thank you for your service

Mohammed A.  |  Overall Experience 
Rating:
3.0

The young man Jack (Giacomo ) was a great help

STANLEYRICHARD S. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN D.  |  First Impressions 
Rating:
4.0

Touch free payment with credit card

FRANK D. 
Rating:
2.0

Was rented out a unit with a non operating door - door was to be repaired and I was to be contacted when completed - I called a week later and I had to leave a message because it wasn’t apparent that the door was repaired - the following weekend I was contacted to be advised that I could move into another unit (not an end unit which I requested) I advised I would wait for another end unit to become available, as the one I had been booked under was rented to someone else now, I was then notified my monthly payment was coming due - I canceled. Not even moved in, a disorganized booking- repair set up, yet very punctual in looking for a payment -

DOUGLAS K.  |  Overall Experience 
Rating:
5.0

Best location in Windsor

LIMIN W. 
Rating:
4.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJ C. 
Rating:
4.0

Management was fantastic! Maryam and Abby were very helpful with emptying my unit. Great customer service and very friendly staff. Highly recommend coming to this U-Haul.

Sue P.  |  Overall Experience 
Rating:
5.0

Thank you Abbey.

Dalia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  First Impressions 
Rating:
1.0

Not only did I have a ton of billing issues, when their lock seized I had to figure it out myself but don't dare damage their door... then I get my lock off and empty my unit dropped 3 boxes in their already messy garbage area and I get charged 50.00. I get the bill it says it is for storage not trash removal so pretty sure employees pocketed that money... overall terrible experience. Especially when you pay a arm and a leg for storage.

Jennifer L.  |  Overall Experience 
Rating:
2.0

I didn’t move in, as the rope for the door was so worn away I couldn’t reach it to close the door, so I requested a fix and to be advised - I’ve yet to be advised that the door is fixed and the unit can be closed/locked, ready to move in. Douglas Kennedy

DOUGLAS K.  |  First Impressions 
Rating:
5.0

Items were stored 3 yrs and never once had a problem great customer service and very clean place.

nathaniel a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dhiraj S.  |  Overall Experience 
Rating:
4.0

The cost of the storage keeps going up for example I received a email on Dec 2020 saying it going up then again in the spring of 2021. I had my things in storage for almost 3 years it just kept going up.

Samara T.  |  Overall Experience 
Rating:
5.0

Very good

Navkaran B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deirdra W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ronald C.  |  Overall Experience 
Rating:
2.0

Staff are rather rude. That alone is enough to make me choose a different storage location. Abrasive at each visit and and phone interaction. Staff ALWAYS hanging on the golf cart and watching you instead of being available inside. The new hires are great but the girl (I believe manager) that’s always been there is the worst. Over all unfriendly environment.

Stephanie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephan S.  |  Overall Experience 
Rating:
4.0

It served our purpose quite well. I thank u- haul for a job well done. Had it have been more affordable we would have kept it much longer

dan c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie M.  |  First Impressions 
Rating:
5.0

Fantastic staff!!!

Mike H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nettie S.  |  First Impressions 
Rating:
5.0

My reservation was not able to be filled the day I booked it for (computer systems not communicating right) but I was ok waiting a few days. As soon as the unit size I needed was available I got a call saying they had one. Everyone was friendly and professional.

micheal b.  |  First Impressions 
Rating:
4.0

Thank you

Fay Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deirdra w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leeAnne L.  |  Overall Experience 
Rating:
5.0

Accessing the storage during the winter was little hard . The card swiping machine at the entrance of the building was frozen with ice and I couldn’t Able to enter . Secured protection to that swiping machine during harsh climate would be better.

Sundar a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

I just put a big comment in

CATHY S.  |  First Impressions 
Rating:
3.0

This storage facility was really good at first, but then I could not get into the building where the storage locker was. My code was cancelled and despite many new cards, I had to call someone and wait for them to unlock the building. This went on for weeks until I was done and it was still not fixed. Other than that everything was great.

HAKAN O.  |  Overall Experience 
Rating:
1.0

I am so upset I had someone go to pick my stuff up due to I’m out of town I owed 12 dollars then all OF A SUDDEN way more so I lost my stuff I believe because you guys don’t except debt visa SOMEONE COULD OF WORKED WITH ME DO NOT trust the south Windsor unit in the 25hundred block of walker

Michelle B.  |  Overall Experience 
Rating:
5.0

👍👍

ngouambeu d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luke M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle b.  |  First Impressions 
Rating:
5.0

U-Haul it is the best storage company! Moving from one location, I still continue to use the second location in Windsor, close to my residence! Thank you for allowing me to have a wonderful business relations with you! Wishing you all the very best! Wes! Windsor, Ontario, Canada 🇨🇦 October, 2020.

Wes K.  |  Overall Experience 
Rating:
1.0

Christine was very unprofessional and does not know how to talk to customers. Very disrespectful and arrogant behavior. All I wanted from her was, to ask the manager to call me back... And I wanted explain my situation- Christine was not ready to listen... she said if i don’t like the service I go to another storage center after I paid for the service.. I would recommend people to go to another nicer, friendlier storage across the street.

Mohamed K.  |  First Impressions 
Rating:
2.0

Still waiting for a call from the general manager. The unit was disgustingly dirty. My mattress was ruined as it had mold. The mattress and box spring were both wrapped in plastic and sealed to prevent this from happening. Furniture was ruined because of the layers of grime and dust. Not very happy

kathie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruth r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tony d.  |  First Impressions 
Rating:
5.0

From the time of first speaking with Maryam on the phone, she was very polite and professional, along with being quite helpful as far as organizing a proper amount of space....

Sheldon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY L.  |  Overall Experience 
Rating:
5.0

They keep there location secured.

brett m.  |  Overall Experience 
Rating:
5.0

Just want to add that the staff and especially the Manager was very helpful and fulfilled all our needs.

Jean & Barry F.  |  Overall Experience 
Rating:
5.0

Staff are courteous however I was very disappointed with hygiene practices on site. None of the staff, including manager, wore PPE. This situation is not unique to the South Walker Rd location - I have been extremely disappointed with the Dougall Rd location. Yesterday, only one staff person at Dougall wore a mask - a young male. Neither Sammy or his young female staff wore masks for which I was very vocal about. I praised the young male for doing his part but the rest of the staff‘s negligence is inexcusable and potentially very dangerous. Today I returned to the Dougall location to find all without masks and told Sammy that I would report his location if he failed again. The Pandemic is not a joke. The Windsor/Essex County area has the highest per capita Covid infectious rate in the province of Ontario. A plexiglass barrier does not replace a mask especially in a city that mandates all to wear a mask. As an excuse, the young female defended her actions stating “I always wear a mask...” for which I stopped her from finishing because her current work hygiene exempts her from wearing A mask. I reminded Sammy that his door has a sign stating that all who enter must wear a mask - how does this not apply to them?