Very goodNavkaran B. | First Impressions
Customer Reviews for U-Haul Moving & Storage of South Windsor
Tecumseh, ON N9A6J3
(S of Hwy 401)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was rude from the first minute that I walked in the door, speaking over top of the associate that I was dealing with and giving short answers. The truck was filthy (windows, steering wheel, console). I had to wipe everything down. I was then double charged for the rental because I returned 10 minutes before closing time. When I was asked how long I would need the truck for, I responded that I would be back before closing time. I originally thought the location closed at 6 pm, when I asked the sales associate what time the location was open until, she told me 8 pm. I told her 'that would work'. When I returned I was told that some one had tried to rent the truck in the last hour of business and that I caused them to miss out on a rental opportunity. Not happy at all with this experience. I have dealt with U Haul for many years on many occasions without any complaints. I will not be returning to this 5025 walker road location.JASONF S.
Customer did not leave a comment.Deirdra W. | First Impressions
keep doing what you're doingPREDRAG J.
Customer did not leave a comment.Ronald C. | Overall Experience
Staff are rather rude. That alone is enough to make me choose a different storage location. Abrasive at each visit and and phone interaction. Staff ALWAYS hanging on the golf cart and watching you instead of being available inside. The new hires are great but the girl (I believe manager) that’s always been there is the worst. Over all unfriendly environment.Stephanie b. | Overall Experience
Customer did not leave a comment.Stephan S. | Overall Experience
It served our purpose quite well. I thank u- haul for a job well done. Had it have been more affordable we would have kept it much longerdan c. | Overall Experience
Customer did not leave a comment.JOHN M.
Our bill was more than $50 over what we settled on, which honestly, that's fine even if we don't understand why the extra charges, but when we received a call the next day to tell us we owed money, the woman who left the message, threatened us with putting it though to a collections agency! I have the message saved if you'd like to hear it. Unreal and truly not acceptable or professional.RUSSELL B.
Excellent service very polite and knowledgeable Ty UHAULCHRISTINELYNN J.
Customer did not leave a comment.WOJCIECH B.
Customer did not leave a comment.MARKE S.
Customer did not leave a comment.INDRANEELBIMAL J.
Customer did not leave a comment.Jamie M. | First Impressions
Fantastic staff!!!Mike H. | Overall Experience
Pretty disappointed to discover there were hornets inside the cabin coming from either somewhere in the dashboard, or behind the seats. I discovered them driving down the 401 from Windsor to the GTA and had to kill 3 of them while driving, luckily I wasn't stung. Had this been a person with a bee allergy, it could have had grave consequences for themselves and other drivers on the highway. I don't necessarily blame the staff at the location because I understand these trucks move around everywhere and I could not see a nest near the seats or under the dash after a quick check at a rest stop, but this truck was a hazard plain and simple because of what was obviously a hornets nest somewhere in the vehicle.DANIEL N.
PLEASE MAKE DROP OFF BOX REFERENCE PICTURE THE SAME AS THE ONE AT THE LOCATION OR AT LEAST TELL WHERE TO DROP THE KEYS. ITS WAS VERY HARD TO NOTICE THE SLOT AT NIGHTREBECA P.
Customer did not leave a comment.PATRICKR B.
Nothing. Everything was goodWAYNE W.
Customer did not leave a comment.ROBERTALLAN W.
Customer did not leave a comment.Nettie S. | First Impressions
Staff were helpful and courteous in the face of computer system problems (Rogers was down)Mark V.
Great service.WENMAO X.
My reservation was not able to be filled the day I booked it for (computer systems not communicating right) but I was ok waiting a few days. As soon as the unit size I needed was available I got a call saying they had one. Everyone was friendly and professional.micheal b. | First Impressions
Charged for fuel. When I did fill up to mark.Kausar S.
Customer did not leave a comment.Patrick B.
Have more than a half tank of gas to start.EDWARDR B.
Customer did not leave a comment.LORNE C.
Customer did not leave a comment.PATRICKR B.
Thank youFay Q. | First Impressions
Customer did not leave a comment.John T.
Upon looking at receipt at home, discovered I was charged for an utility dolly and furniture pads, even though I did not order them or did not have them in rental unitJASON B.
Customer did not leave a comment.deirdra w. | Overall Experience
Customer did not leave a comment.ROBERTG L.
Customer did not leave a comment.leeAnne L. | Overall Experience
Accessing the storage during the winter was little hard . The card swiping machine at the entrance of the building was frozen with ice and I couldn’t Able to enter . Secured protection to that swiping machine during harsh climate would be better.Sundar a. | Overall Experience
The truck was dirty inside not wiped/cleaned properlyJAYK B.
Customer did not leave a comment.JASON O.
Customer did not leave a comment.Milinda I.
Cars windshield should be cleanedLINDA A.
I had no issues. I felt important when i arrived til the time i brought the vehicle back. Thank you for a seamless transactionDale G.
Actually, I can't ask for more. Many thanks to UHAL staff for the great service.KAMALM A.
Very helpful and friendly and cleanTIMOTHYA B.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Timothy B. | Overall Experience
I just put a big comment inCATHYA S. | First Impressions
This storage facility was really good at first, but then I could not get into the building where the storage locker was. My code was cancelled and despite many new cards, I had to call someone and wait for them to unlock the building. This went on for weeks until I was done and it was still not fixed. Other than that everything was great.HAKAN O. | Overall Experience
I am so upset I had someone go to pick my stuff up due to I’m out of town I owed 12 dollars then all OF A SUDDEN way more so I lost my stuff I believe because you guys don’t except debt visa SOMEONE COULD OF WORKED WITH ME DO NOT trust the south Windsor unit in the 25hundred block of walkerMichelle B. | Overall Experience
Sales person did not know about the printing receipt, she also did not know about the auto transport. I have to spend much time to figure out by myself.Arshad M.
Excellent customer service , i explained my situation he took a picture of rear of truck inside aware of the fullness on truck , i should been rented a 26 ft truck not a 20 ft truck , can customer service call me to discuss 5199650566 thank youjoe P.
👍👍ngouambeu d. | First Impressions
Customer did not leave a comment.Luke M. | Overall Experience
Customer did not leave a comment.Trushik P.
Customer did not leave a comment.Robert W. | First Impressions
Miriam was very pleasant & courteous & polite . Showed me some units & I was very pleased . So I took a unit & I am waiting for a bigger unit now . I will call in a monthCATHYA S.
Customer did not leave a comment.Michelle b. | First Impressions
Everything was perfect including customer service!!!!Evelyn S.
Customer did not leave a comment.JASONK H.
I asked for a truck that would hold a 2 bedroom house...their recommendation was way off....had to make 2 trips which means unnecessary milage put on the truck - more money spent as you charge per km. and the time it took to go back and forth the second time!FRANKA P.
Customer did not leave a comment.GUYJOSEPH L.
The female employees at this location had unprofessional attitudes. Lock on the 15 foot truck had been cut so we couldn't lock it overnight. Some garbage left in the truck. Everything else was great!TYLER ALLAN H.
U-Haul it is the best storage company! Moving from one location, I still continue to use the second location in Windsor, close to my residence! Thank you for allowing me to have a wonderful business relations with you! Wishing you all the very best! Wes! Windsor, Ontario, Canada 🇨🇦 October, 2020.Wes K. | Overall Experience
You are already too goodJaspal S.
They did not inform me leaving the vehicle over night would cost a after hours service charge, even if no service is provided or conducted after hours.musa M.
Christine was very unprofessional and does not know how to talk to customers. Very disrespectful and arrogant behavior. All I wanted from her was, to ask the manager to call me back... And I wanted explain my situation- Christine was not ready to listen... she said if i don’t like the service I go to another storage center after I paid for the service.. I would recommend people to go to another nicer, friendlier storage across the street.Mohamed K. | First Impressions
Still waiting for a call from the general manager. The unit was disgustingly dirty. My mattress was ruined as it had mold. The mattress and box spring were both wrapped in plastic and sealed to prevent this from happening. Furniture was ruined because of the layers of grime and dust. Not very happykathie p. | Overall Experience
We left the trailer there since it was closer and the Erie place would not offer any kind of refund. It was closer to the dealer we picked the car up from.antonio B.
Customer did not leave a comment.jeff h. | First Impressions
Customer did not leave a comment.Rebecca R. | Overall Experience
Customer did not leave a comment.david h. | Overall Experience
Customer did not leave a comment.ruth r. | First Impressions
Customer did not leave a comment.tony d. | First Impressions
Customer did not leave a comment.massimo C.
From the time of first speaking with Maryam on the phone, she was very polite and professional, along with being quite helpful as far as organizing a proper amount of space....PAUL N. | First Impressions
Parking is limited. Everything was ready to go when I arrived which was great.KENNETHP K.
Morning manager lady was unprofessional and rude.BALWANT S.
Nothing really. The location is ideal, very close to Lowe's and Home Depot and other home reno locations on Walker. The young lady who took my order was super polite and friendly. 5 minutes and I was on the road.PAULH S.
I felt that the agent that checked me in was very friendly and informative. Great personality and really made the rental process go as smooth as possible. She called the next day to advise ne of the final charges and also asked about my experience with the vehicle. 10/10 customer service I just wish I could remember her name. Blond hair female that worked south walker road store. Checked me in around 815 am sept 17th. Hope that narrows it down. Thanks Brandon ValleyBrandon V.
Customer did not leave a comment.Richard K. | First Impressions
the only thing to look into is the POS system if there is a way to do that. it was mentioned that sometimes it goes down, but if its not frequent, then its not a big deal, no reflection on staff or customer service, everything was very professionalBRUCECRAIG Y.
Would have been more convenient if I could have returned the rental to the outlet in my home town of Essex.Roger B.
Customer did not leave a comment.Russell W. | First Impressions
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.John M.
Customer did not leave a comment.Xiaofang L.
Very friendly staff a great overall experience.Scott L.
Customer did not leave a comment.MARY L. | Overall Experience
I have moved more times than I would like, majority of the times, I've used uhaul. I have had some horrible experiences in the pastðŸ˜¢ but I'd have to say this experience, was by far the best! I will never use another location again, as this one has far exceeded my expectations. The staff here was ABSOLUTELY, the best I've ever dealt withðŸ˜‰ and I am so thankful they were so good to me. It was a great change from what I have dealt with in the past! They are amazing, and deserve the highest praise!Jennifer L.
Customer did not leave a comment.Jeff O.
Customer did not leave a comment.ABDALSALAM A.
The lady there was super rude . I definitely won't come to this locationHassan S.
It was awesome!Janet D.
They keep there location secured.brett m. | Overall Experience
Customer did not leave a comment.RONALDJ O.
Great experience. Website was difficult to navigate.JEREMYS D.
Nothing. Everything was great! Very friendly staff, clean facility, clean rental and very easy to rent here. Highly recommend.JENNIFERJEAN D.
Just want to add that the staff and especially the Manager was very helpful and fulfilled all our needs.Jean & Barry F. | Overall Experience
Staff are courteous however I was very disappointed with hygiene practices on site. None of the staff, including manager, wore PPE. This situation is not unique to the South Walker Rd location - I have been extremely disappointed with the Dougall Rd location. Yesterday, only one staff person at Dougall wore a mask - a young male. Neither Sammy or his young female staff wore masks for which I was very vocal about. I praised the young male for doing his part but the rest of the staff‘s negligence is inexcusable and potentially very dangerous. Today I returned to the Dougall location to find all without masks and told Sammy that I would report his location if he failed again. The Pandemic is not a joke. The Windsor/Essex County area has the highest per capita Covid infectious rate in the province of Ontario. A plexiglass barrier does not replace a mask especially in a city that mandates all to wear a mask. As an excuse, the young female defended her actions stating “I always wear a mask...” for which I stopped her from finishing because her current work hygiene exempts her from wearing A mask. I reminded Sammy that his door has a sign stating that all who enter must wear a mask - how does this not apply to them?Rachel V. | Overall Experience
I am very impressed with the service relating to storage rental. The three different employees I spoke with with very helpful and super courteous. Much appreciated. AND the price was better than all the others I researched. PLUS, I was surprised to find out upon enrolling that I received a free month rental. Great news. Thank you.Sue B. | First Impressions
Bad management very rude locked me out of my storage unit for no reason extremely unsatisfied also staff member convinced I used 1/4 tank of gas for total travel of 5km’s very sad poor serviceMirna F. | Overall Experience
Customer service was exceptional both on pick up and return to the centre. Well done U Haul!mark H.
Acknowledge the customer. Make them feel like they wanna do business with you. Verify that the vehicle that you are renting out has no problems and not inconvenience the customer. Customer service has to be a priority.Lennard B.
have a after hrs phone # to call to get code # to return trailers I would rent trailer again.JAMESMICHAEL V.
Customer did not leave a comment.Abbas M.
Very poor customer service! Would appreciate a call back Associate claimed I used 1/4 tank of fuel for total 6kmsMirna F.
I reserved a26 feet truck I end up with 20foot truck and the dolly they left it outside the truck I had to come out the truck was heavy rain to the dolly in the truckKAMALF S.
Customer did not leave a comment.MICHAELR T.
Customer did not leave a comment.Khalil A. | Overall Experience
The rep helping me was friendly and professional. Very good experience.MATTHEW B.
The trailer was clean and worked flawless. My only problem was that on line booking and pre-checkin were a waste of time. Every thing I did on line I was asked to do in person. Saved me no time and was fustrating.Philip K.
Customer did not leave a comment.ALEX S. | Overall Experience
Customer did not leave a comment.Glenn S.
Customer did not leave a comment.britnee d. | Overall Experience
Customer did not leave a comment.CLAUDE P.
Customer did not leave a comment.Dayna M. | First Impressions
I paid full price , had to have it back in 3 hrs because someone else booked. Maby a per hr rate for that. Chips on the floor, and I had to pick up a gold eari g out the backROBERTBOYD J.
Friendly courteous staffCharles M.
The employee should remember to offer the dolly to customers.Mingxi S.
Customer did not leave a comment.JoshuaPhilip J.
Customer did not leave a comment.darcy z. | Overall Experience
We only dropped off the truck at this location. The staff member on hand was friendly and informative and she informed me of the free month of starage available to me as part of the promotion but at this point it was not requiredas we had moved everyting into the garage upon arrival to Windsor.CHRISTOPHERJ K.
Customer did not leave a comment.GLENNT K.
when given access code for access gate to return vehicle, we had an issue with getting the gate open. Luckily we left our personal vehicle in front of the store and not behind the access gate. Parked truck in from of store. Should have tested the access code/procedure before leaving....GORAN R.
Customer did not leave a comment.logananth C.
We could not access our storage after business hours although we had 24 hour access because the door would not open which was super inconvenient . We were later told the breaker was off.Kevin M. | Overall Experience
Customer did not leave a comment.JULIE L. | Overall Experience
Customer did not leave a comment.Angelina K. | Overall Experience
Customer did not leave a comment.IGOR K.
The best customer service ever.DEBORAHANN Y.
Thank youI4 f. | Overall Experience
The vehicle was relatively clean, floor mats could have been washed but they get dirty right away so it was not an issue. Previous renter has spilled some paint on the bed of the truck - which could have been cleaned if done on time. It may have dried already before it was rented to me. It was hard to see it unless one was to lower the tail gate and inspect the hinges.Cedomir B.
Customer did not leave a comment.darcy z. | First Impressions
Wonderful staff and great experience, I moved out because my business grow. Highly recommended. Thanks Karen and Mitch.omar azemmat a. | Overall Experience
Rented a pickup at 9:45 am planing to use it until around 5:00 pm. Got a call at 11:30 (yes after only 2 hr 45 min) asking if I could return it sooner. Rushed to finish what I was doing at the time and returned truck at 1:12 pm. Was not done all I wanted the truck for and had to finish using my car. I asked if there was any way to get a cut rate since I returned it sooner than I needed it for. Mitch told me that was not possible and for me to keep it later would inconvenience someone else. I feel I was inconvenienced but I guess that doesn't matter. I sure hope this is not the policy at U-Haul.jerry C.
Quick, friendly and issuesJennifer M.
Everything was excellent except the rodent (mice) droppings that were regularly present in my locker and on my floor. I had never had food in the locker. They were significant when I did my final move out - removing shelving.BRIAN F. | Overall Experience
Customer did not leave a comment.Justin E.
Customer did not leave a comment.Angelina K.
Nothing excellent customer serviceJason O.
Service was fast And easy, the young lady was very professional and courteous.Joseph I.
Customer did not leave a comment.angie m. | Overall Experience
The girls working were super prompt and helpful!jeremy G.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.clarence M.
the inside of truck had a strong cigerette smellNicholas S.
Great job by the staff!Dean M.
Customer did not leave a comment.Renato C.
Customer did not leave a comment.Angelina K. | First Impressions
the girls at the store are very nice and the unit was excellentRalph S. | Overall Experience
Customer did not leave a comment.John J.
Thanks Maryamapple A.
Customer did not leave a comment.David R.
Customer did not leave a comment.Jason N. | Overall Experience
Customer did not leave a comment.Jordan B. | Overall Experience
Customer did not leave a comment.dan c. | First Impressions
The storage aspect was great. Interaction with the staff was almost never pleasant, door was often locked, phone calls took multiple attempts to get through etc I’m happy to no longer be using this facilitySABRINA M. | Overall Experience
Always amazing staff! Always polite and efficient no matter how busy they are. Every time I went there. I closed a unit during this crazy coved 19 crisis while self distancing. Still awesome wonderful service. Highly recommend this place! Please appreciate all that they do to run your business,karrie s. | Overall Experience
the unit was somewhat clean but could have been swept out better or even power washed , I found it quite dusty on the floor. I will sweep it out myself before I move items inside.Ralph S. | First Impressions
Staff where not helpful at all, Maryam was rude and disrespectful to my wife and myself. couple times of leaving voicemails to contact the owner, but had no luck,JED H. | Overall Experience
Customer did not leave a comment.Karen R. | First Impressions
Good service and excellent pricingSam A. | Overall Experience
Very smooth and friendly atmosphere.Heather K. | Overall Experience
Great experience, staff was extremely helpful with storage check-in and check-out procedure . Well secured facility.Kushagra S. | Overall Experience
I had arrange to rent a 10x15 space but they offered the 10X20 since they had none. Once I parked and stored my car (battery removed etc) I was cavilled and told I would have to pay for a 10X20 sinceTom K. | First Impressions
Always felt that our locker was very secure, climate controlled, and I appreciated your professional and helpful staff whenever I had to interface with them. Thank youBARBARA S. | Overall Experience
I was robbed. I had insurance through uhaul and they never followed through. The staff there Is very helpful but the facility is far from secure and uhaul as a company has greatly let me down.Rita T. | Overall Experience
When paying in advance with a post-dated check my payment was misplaced. I went through the process of "not paying on time" including being locked out of my storage unit. A place for checks suggestedlynn s. | Overall Experience
You’re quick to take my money but very slow to return an overpaymentKATHY L. | Overall Experience
Very thorough and informative. Thank you.larry b. | First Impressions
the Windsor Dougal Ave people were efficient with my last minute repair to burned signal fuses and the South Windsor Mgr, (Allison) was extremely helpful when I had to change my truck destination.Timothy B. | First Impressions
Back gate never worked. My emergency contact was getting billing notices unnecessarily. Online payment options and website outdated.MICHELLE D. | Overall Experience
NaAndrew B. | Overall Experience
I had a great experience except they forgot my dolly and worse when i went in to put my stuff in storage they had lost my reservation. Not the walker road sites fault but the person who took my reservMichelle B. | First Impressions
My reservation was changed without my knowledge. I left a deposit that was not discussed when I made the reservation. I returned the truck but did not get my deposit back. Epic fail U-Haulmelissa t. | Overall Experience
Friendly and efficient staff! Thank you. It means alot during a stressful time (of moving)!Cynthia S. | First Impressions
NoneMATTHEW J. | Overall Experience
Good location - staff very helpful when needed.STACI P. | Overall Experience
The staff was friendly and helpful. Easy access. Never a problem.Michele D. | Overall Experience
Paid for the storage monthly in advance. Moved out of storage 3 weeks earlier. Was told I cannot get any money back. If i had known i would have left my lock on an empty storage unit. GRRRR!!!!carol f. | Overall Experience
Alissa P. has always been helpful, friendly and professional.PETER K. | First Impressions
Very polite lady and explained everything I needed to know as well as helped me pick out a few items for packing she definitely deserve a raiseAndrew N. | First Impressions
Lighting inside the units is poor.Forte R. | Overall Experience
Great service!!Dawn I. | Overall Experience
Your prices are way too expensive!TAMI K. | Overall Experience
Call centre staff completèly misunderstood what we needed. They need more training or better access to client infoWilliams L. | Overall Experience
Using my credit card and getting a note each month on the price and due date - great! I sent 2 letters over the rental period regarding the amount as I was to receive a senior discount - no responseMarnie L. | Overall Experience
The reason being that the doors must have a large gap that lets in dirt. All our stuff was absolutely totalled off with layers of dirt :(kristin v. | Overall Experience
Awesome serviceLOKESWAR P. | First Impressions
They had my belongs addressed to a completely different State to be deliverer to and the lady had no idea how to correct their mistake. I was on the phone forever correcting their mistake.Celia C. | First Impressions
This account was closed out 2 months ago and still was getting billed for 2 months. After speaking to staff the issue was resolved and staff was very apologetic. Money was reimbursed to satisfaction.Sharon T. | Overall Experience
HiJamal M. | First Impressions
Well doneAzad A. | Overall Experience
Outstanding serviceray g. | Overall Experience
great place for storage i will be backSutro W. | Overall Experience
kMarius N. | Overall Experience
No issues or concerns. All questions answered satisfactorily.Blake M. | Reservation
everything was goodreinhold m. | Overall Experience
Very friendly staff .. and very clean but, wish the hours were betterCherry T. | Overall Experience
Great serviceHUSSAM B. | Overall Experience
I have appreciated good service and always helpful staff. They have helped me even when my car would not start.cedomir b. | Overall Experience
This was my first experience with any U-Haul service and it was great. The facilities and services are well kept and super useful but the customer service is exceptional, especially from the GM, Chet.Brenda H. | Reservation
Staff was very welcoming and friendly.Cherry T. | Reservation
Additional Services at this Location
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