Customer Reviews for U-Haul Moving & Storage of Spanish Springs

634 reviews

11425 Digital Ct   Sparks, NV 89441

(775) 425-3876

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(775) 425-3876

11425 Digital Ct
Sparks, NV 89441

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This was not the location I made the reservation at. When I made the reservation U-haul said the trailer wasn't available where i wanted to get it from. Then over the coarse of the next couple days i received several conflicting emails and texts telling me whee to go. On the day of my reservation I went to the original location. After waiting in line for over 1/2 an hour i was told there wasn't a trailer that I requested. As a result I had to go to this location which was WAY out of my way and then it still wasn't what i needed.

Ed B. 
Rating:
3.0

The delivery date in my new location was changed, after I call they couldn't help me to reschedule the date and the transit time wasn't accurate. Nobody couldn't help me and I had to call to several numbers and nobody knew anything. No help at all in general, very stressful and frustrating

Hirlim I. 
Rating:
5.0

Always professional friendly and quick service

jonathan M. 
Rating:
5.0

Everything went great. Great customer service and all equipment worked great. An excellent experience.

Hector B. 
Rating:
5.0

Customer did not leave a comment.

Norm S. 
Rating:
4.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

My rental was ready when I got there and the staff was friendly and helpful. Great customer service!

garry M. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

I have used this location before they are always very helpful

THOMAS E. 
Rating:
5.0

The customer service by the employees was absolutely the best - They were all very engaged and friendly, they were very "customer" driven.... GREAT experience, Thank You Uhaul Spanish Springs - Truly thew best

JOSEPH A. 
Rating:
5.0

Honestly, this location was so far out of the way, the representative was extremely professional, the facility was nice, my only complaint was the location, and it was not this store's fault by any means. Even the representative helping me was handling a trainee (I think) and a difficult customer at the same time, things were said from the customer that made me roll my eyes, she was respectful and professional with them. It's difficult with my situation of where I was moving stuff to, so the 1800 number made it possible for changing locations, my biggest thing is maybe at the call center, trying to locate where point A, starting location, to point B ( which was an hour away from where I live, a storage unit I inherented...where the "stuff" was i needed to move, which was back to my house for a dumpster, (point C?) Then to a drop off location, which is another hour away from my house to point D

rene Y. 
Rating:
3.0

I am upset for the non-communication of what I was going to be charged. If I knew that I was going to be charged for 3 days instead of 2 days I would have returned the car a lot sooner. I rented a truck on the 4th at 1:00 and explain to them I was not going to return it until after 4:00 they did not explain to me that I was going to be charged for 2 days because I was bringing the truck back at 4:00 instead of 1:00. The next day I was running a little late and called to explain my situation and to rent the truck for another day expecting it to cost only $19 more I also explained to them that I was not going to return the truck until after 4:30 because I get off of work at 3:30 because I have to go home get the truck and I live 30 minutes away. It was not explained to me that I was going to get charged for a third day plus two more days of rental insurance. If I knew I had to pay rental insurance of $28 per day I would have never taken rental insurance because I have full coverage on my auto insurance that covers any rental equipment or car that I rent to my understanding it was a one-time charge. So instead of paying for one day service Plus $19 for an extra day I end up paying 3 day service and 3 days worth of rental insurance that was not explain to me at the time of rental or the conversation I had on the phone for an extra day.

Jade R C. 
Rating:
5.0

Customer did not leave a comment.

crystal W. 
Rating:
5.0

No improvement needed; everyone and everything was great. Thanks

Micheal C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
1.0

This is an issue with the Silverado location in Reno. Call me or I'll call you to speak with management

Janna S. 
Rating:
5.0

When my U-Box container arrived the lock hinge was broken off. It was clear that the door was opened, one item was destroyed. There was no reason to make any claim on the destroyed item. All items accounted and safely delivered. Notice of the incident and photographs provided.

Abel O. 
Rating:
5.0

Customer did not leave a comment.

Celia R. 
Rating:
5.0

The staff was great and the location was outstanding!!!

Lesley G. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

I love U-Haul we couldn't get a truck on Saturday because I guess there was a free dump day out at Lockwood dump so we called up your U-Haul and they said they didn't have any available so he said OK well well then will write one for Saturday for Sunday and by golly about 10 minutes later the manager whoever it was called us back and said we just got a 10 foot U-Haul truck in and ones available so we came and pick it up on Saturday and got everything done we just thought your service was outstanding and we will continue to come out there in Spanish Springs and ready U-Haul truck anytime and every time thank you so much

Mike W. 
Rating:
4.0

Ask if pads are needed. Pads delivered and didn't want or have room for them. Became my responsibility to take them to a U-haul store.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

Rhonda C. 
Rating:
5.0

Great service! Thank you!

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Kris C. 
Rating:
5.0

Update available equipment. Although well maintained the trailer needed to be replaced as age and use had taken its toll.

mike N. 
Rating:
3.0

The quotes are for $20 a day within the city plus "fees" but the total came out to almost $130... it's just a lot for a single move...

Matt L. 
Rating:
5.0

Everything was fantastic, the facility was clean and welcoming. I was most definitely impressed with the cleanliness of the truck and the ease of the mobile returning process. Easily a top recommendation for anyone I know who needs a u haul.

Matt B. 
Rating:
5.0

The gentleman at the counter was incredibly easy to work with. He was knowledgeable and congenial. I appreciate how effortless he was able to make the process for me. All the individuals I experienced during the process (driving the truck to me at the office, and drop off) were professional and efficient. Thank you all!

Eian H. 
Rating:
1.0

I had a scheduled a pickup from a close location. My reservation was moved to a location further from my house. They then called and changed it to another location even further out from my home.

miguel P. 
Rating:
5.0

The cover for the outside of the box is amazing! I would recommend adding another landing strip for the velcro that is on the side of the lock - the length at the top isn't enough to keep it from trying to flap inside the box as well as keeping it away from the opening. My housemate and I both caught our hair in it, just FYI. Also, the velcro was put through the ringer on the trip cross country. My items were fine, but I sliced the shit out of my thumb with the staples that were put in place to keep the cover on. I don't know if there is a way to make stronger velcro or to secure it with something else if the seal is damaged, but just an idea!

Adela M. 
Rating:
4.0

NA.

Joel D. 
Rating:
1.0

Location was fine. The truck needed work and was difficult to drive. Leaked liquid onto our new driveway on the home we just purchased. The truck was not easily drivable over 55MPH which resulted in mileage overages. While the store refunded the difference, they stated they submitted a claim to the manager to have them call regarding how to proceed. We have yet to receive a call. We do believe a refund is only fair, considering our experience. The time, energy and overall cost. Thank you

Riley R. 
Rating:
5.0

THey told us that they were familiar with the GPS problem. YOU really need to get this FIXED.

Raymond L. 
Rating:
5.0

Marissa was very helpful, and an asset for this location.

james A. 
Rating:
3.0

Customer did not leave a comment.

Gabriella B. 
Rating:
5.0

Office staff was friendly, courteous, and very efficient. Could not have been happier with the entire process.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Jhanika C. 
Rating:
4.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Johnny Z. 
Rating:
5.0

Great new facility. Questions promptly answered and customers concerns resolved quickly. Would use this facility again without question.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELL R. 
Rating:
5.0

I had a wonderful time with the experience I received from your staff

LaJuana D. 
Rating:
5.0

I am amazed how well maintained and clean the facility is.

Deborah J.  |  First Impressions 
Rating:
5.0

Your entire staff is amazing!

William B. 
Rating:
1.0

U-Haul changed my reservation pick-up location 15 minutes before I was supposed to get it. The change was to a different location 35 minutes away. So that meant after two round trips, 2 hours of driving I was not planning for. I explained the error to Erich, the general manager of the new pickup location. He helped accommodate for the unexpected travel. The company's website needs to be fixed and not offer rentals at locations that don't have the specific vehicle.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

God times

Colby G. 
Rating:
5.0

Excellent location. Friendly and most helpful staff. Will definitely recommend to friends and family.

Himanshu P. 
Rating:
5.0

Customer did not leave a comment.

josue R. 
Rating:
5.0

The people at the Spanish Springs UHaul are excellent! Bob assisted us with our rental and the Asst. Mgr. got the rental ready for us. All went well!

Darrell L. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Ruthann W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  First Impressions 
Rating:
1.0

My reservation was changed the day before my pick up. I was told the type of truck I had RESERVED!! was now not available. I had to go 30 miles out of my way to rent a larger truck than what I needed. The agent at this location told me when I arrived I needed to add a 2nd person to the reservation and if we couldn't get that person on the phone immediately I couldn't rent the truck. I am a 56 year old with a good driving record, I don't know why you need a 2nd unaffiliated person on the reservation. Other customers, check all other options before using U-haul.

DAVID E. 
Rating:
5.0

One of the brightest sides of our stressful move was this Uhaul facility. Which is something weird to say about a move in general. Staff was friendly and totally knowledgeable and helpful even when we had problems. Our storage unit was in the very back of the facility so they even found a unit closer to the front entrance that we could rent out instead to make everything easier!

Sean J.  |  Online Move In 
Rating:
5.0

We had such a good experience we felt this staff deserved a positive review! The facility was very clean and well kept but the difference anywhere is the people on the other side providing the service. Both Heather and Eric the General Manager were super friendly and accommodating. We highly recommend this facility!

Phillip M.  |  First Impressions 
Rating:
5.0

As a person who works in the customer service field I really appreciated the service I got at this new facility. Heather was great and I didn't get the names of the manager or guys in the yard but everyone was helpful and the process was quick.

Fred R. 
Rating:
5.0

Great customer service, when I had a serious problem with my trailer, they took control and took responsibility as a company, instead of trying to blame me for a faulty Uhaul trailer. They reported the damage to my truck and are helping me with the fix

Sean J. 
Rating:
5.0

Customer did not leave a comment.

marcella B. 
Rating:
4.0

Good for the area but far from where I had to move, but there was a shortage of trucks

MATTHEW B. 
Rating:
5.0

Customer service was amazing! GM and Heather really went the extra mile to help! I think everything was great at this location and regarding this staff!

jessica M. 
Rating:
5.0

Customer did not leave a comment.

Antoinette M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Professional, and will use them again.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R.  |  First Impressions 
Rating:
4.0

The overall cost is just too high.

RYAN ADAM J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES FRANCIS F. 
Rating:
5.0

Staff was helpful. Trailer had lights that didn't work, the chains were too long, and it leaked rain onto my belongings.

Ellen P. 
Rating:
5.0

Super people! Super service. Would highly recommend this place. Thank you to ask the staff there.

love r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS MICHAEL P. 
Rating:
5.0

Amazing people, amazing place! Uhaul on Digital in Sparks NV is pretty amazing, as were Eric and Heather! Friendly, helpful people put you at ease and it was the most secure storage facility I've ever seen, secure but comfortable, which can be hard to pull off, but they did it! Its an extra large facility, feels new, clean, secure. Nice place. I now like doing business with Uhaul, which was not my experience in the past. A++

Misty R.  |  Overall Experience 
Rating:
5.0

I have been using UHaul for years now, each time I need a truck. This time I needed storage and an RV storage space.....Eric the store manager is a rock star, always ready to help. I recommend UHaul and this location in Spanish Springs Nevada is Fantastic. Storage was available, it is clean, secure, and the office team rocks!

Randall D.  |  Overall Experience 
Rating:
5.0

If I could give this facility 10 stars I would. Excellent customer service, clean facility. This is the nicest storage facility I have ever seen. The staff and the amazing storage space made my move almost stress free. At the last minute I needed to double my space rental and it was no problem.

Suzanne A.  |  First Impressions 
Rating:
4.0

Give better directions to location and you need to have a location that is open a little earlier

Juan V. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Super friendly would rent from again

Martin F. 
Rating:
1.0

Customer did not leave a comment.

jaqouin E. 
Rating:
5.0

Everything good

Patrick H. 
Rating:
5.0

Acknowledgment of "SECURITY". CLEANLINESS, INVITING, CONGENIAL, COOPERATIVE. Got to meet "SAM", 1st time, seems "Cognizant" of property and very "COMMENDABLE". Special "THANKS" to "EVERYBODY"

carol ann s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kraig S. 
Rating:
5.0

Customer did not leave a comment.

Kim L. 
Rating:
5.0

Truck was dirty on the inside and out, not really a big deal. Price for rental is pretty high.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Sydney V. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Cleanest public restrooms Ive ever been to other than the San Paso Truck Stop in CA😉 Also the manager Eric I believe, was SUPER rad.....GREAT customer service and very friendly. Thank you for a great experience with u-haul in Sparks!!!!😁😁👊👍

Christina P.  |  Overall Experience 
Rating:
5.0

This is the nicest, cleanest, and best staffed U-Haul store I've ever seen.

CHRISTOPHERKENNE L. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Forcing customers to stage equipment? I had to expense my time, fuel and vehicle wear to enhance their bottom line. Never again...

James P. 
Rating:
5.0

The staff was accommodating and friendly and compassionate. Everything you need in a moving Truck company!!!! Thank you all!!

Lisa M. 
Rating:
4.0

location was 15 miles from the original pick up location. Uhaul made things right by comping the miles

Louis Y. 
Rating:
5.0

Uhaul made this a pleasurable experience.

ron W. 
Rating:
4.0

It’s in the middle of no where

Nicole K.  |  Online Move In 
Rating:
5.0

Quick and friendly. No hassle drop off. Great facility easy access

Jeremy W. 
Rating:
5.0

None! The staff was friendly a d professional!

Joanie A. 
Rating:
5.0

Everything went great car hauler worked excellent

JEFFREY NEAL S. 
Rating:
5.0

Eric took the time to show us around and answer all our questions. Super knowledgeable and extremely friendly. The extra cost for 24/7 access sold us.

Tania C.  |  First Impressions 
Rating:
5.0

We felt the Spanish Spring U-Haul Storage was a very safe facility. It met our needs. Thank you

MARK B.  |  Overall Experience 
Rating:
5.0

Really nice people that get you in and out fast 💨

Kevin S. 
Rating:
5.0

Everyone were very helpful and friendly. Great service!

DEBBE W.  |  First Impressions 
Rating:
5.0

The truck had a lock but no key 😃

RICARDO ERNESTO V. 
Rating:
5.0

Beth and the rest of the crew are amazing ! I don't think there is any way to improve perfection.

Jason S. 
Rating:
2.0

You should refund unused days in the middle of the month. Instead of keeping the balance for a empty spot

Brian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

This location was a little further out of town than expected, but it was worth it. Super friendly staff who got out truck ready fast.

KYLE BRENDAN S. 
Rating:
5.0

Excellent experience!

Richard T. 
Rating:
5.0

Customer did not leave a comment.

BRYAN W E. 
Rating:
5.0

Customer did not leave a comment.

Marcus R.  |  Overall Experience 
Rating:
5.0

Thank you!!

Jeffery B.  |  First Impressions 
Rating:
5.0

HEATHER!! GREAT JOB!! Oh and sorry for thinking you were someone else on the phone... your review of me will not be as kind as mine is of you. Your awesome, have a drink on me. Miranda you do a mean job of cleaning!! It made me feel a little guilty when I spilled the cream.... but after that balls to the walls the crumbs were flying!! Thank you for your fine attention to detail and not ripping me a new one. Enjoy the Hawain treat from my client. Keep hiring the best Eric, they shine you shine!!

love r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN ADRIAN S. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN E. 
Rating:
5.0

Friendly team!

WILLIAM B. 
Rating:
5.0

Bob is very friendly and knows how to treat. Customers and give great service

MARK NICHOLAS D. 
Rating:
5.0

Amazing service, kind staff!

KWAME KUSI A. 
Rating:
5.0

This is an amazing facility. Large open area. Drop of area is very efficient. Customer service staff was fantastic

Jeremy W. 
Rating:
5.0

Extremely grateful for the excellent customer service received. Ashley was so amazing and helpful! And I am so sorry but I can’t remember the last who entered my info and created the contract for the unit but I am so thankful for their kindness and fabulous customer service!

Kathryn E.  |  First Impressions 
Rating:
5.0

Bob was a great help and made it very easy

Mark D. 
Rating:
5.0

I can't say enough about the Team at this location. They are incredibly easy to work with and extremely nice.

Bruce A.  |  First Impressions 
Rating:
5.0

This team was awesome to work with. My car wiring harness wasn't working and they not only had a part in stock which they gave to me at no cost, they also installed it for free. You just don't see that kind of customer service anymore and it was incredibly refreshing to find. They really exemplify the phrase "above and beyond".

Bruce A. 
Rating:
5.0

Nothing I can think off. All employees were friendly and very helpful.

Bret W. 
Rating:
5.0

Customer did not leave a comment.

Morgan A.  |  First Impressions 
Rating:
5.0

I was greeted with very helpful staff. He show me my options and quickly and efficiently rented mw what I needed. Also set me up on autopay for convenience.

Charles E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Goldie R.  |  Overall Experience 
Rating:
5.0

Easy check in, easy to find my spot and CLEAN!!!

Rebecca P.  |  Online Move In 
Rating:
5.0

Everyone was so nice and accommodating after such a long trip.

Donna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald W.  |  First Impressions 
Rating:
5.0

Very clean buildings, feels safe, and staff were pleasant!

Crystal B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexus R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dorothy c.  |  Online Move In 
Rating:
4.0

I’m disappointed I didn’t get a refund I was told at the time of renting if I checked out earlier I would get a rebate of day’s credit. I was 7 days into my months rent and got transferred so I had to move when closing out my unit I was told sorry no Rebate Tuff luck I’m not happy

VICTOR M.  |  Overall Experience 
Rating:
5.0

Great staff, clean, convenient

Scott K.  |  Overall Experience 
Rating:
3.0

A couple of glitches but we gotbit worked out

molly p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny D.  |  Overall Experience 
Rating:
5.0

Eric Is Awesome, Very Friendly, Very Helpful. Great Service

William L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond O.  |  Online Move In 
Rating:
5.0

So far my experience with Uhaul and this facility,and Heather, specifically, has been above and beyond my expectations. I am a real person with real problems, and Heather was the perfect example of the kind of people that I want to come into contact with, she was courteous, patient, kind, thorough and beyond helpful. Thank you Heather! You made my day so much better, I never expected that and I honestly am grateful for you! Usually at that point, my stress level would've gone through the roof, I would've gotten frustrated and gone through some social anxiety, but you were just great, THANK YOU **I will be posting this review to my Google and Yelp pages.

Misty R.  |  First Impressions 
Rating:
5.0

Everyone I had contact with was very helpful and professional. I would recommend and would use them again if I needed storage.

Steve B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

luke h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
5.0

Always had a good experience with the facility. Staff was friendly and helpful. Thank you!

Beverly G.  |  Overall Experience 
Rating:
5.0

Great place and safe storage!

Juan K.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Today while unloading boxes, staff came and put down ice melt around unit so it wasn’t so slippery.

Jace T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN HONOREE P.  |  First Impressions 
Rating:
5.0

Always a pleasure working with Eric and his team. They were able to combine our two accounts in minutes. Thank you.

Jeff W.  |  Overall Experience 
Rating:
5.0

Amazing staff! Amazing facility!

Erica M.  |  Overall Experience 
Rating:
5.0

This is probably the best storage facility I have ever used seriously sad to leave.

Jillian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph G.  |  First Impressions 
Rating:
4.0

Pleasant experience.

Jeffrey A.  |  First Impressions 
Rating:
5.0

Very nice staff. Very helpful and polite.

Timothy M.  |  First Impressions 
Rating:
4.0

At the time of check out for the dolly I purchased, there was not anyone readily available with access to a cash drawer which I found odd being it was during business hours. I had to wait longer than expected. Aside from that all else was good.

Steven T.  |  First Impressions 
Rating:
5.0

Eric and his team are always welcoming! A great experience in a time when stress is always high. I always feel welcomed in his facility. Always professional and exceeds all expectations.

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine m.  |  Overall Experience 
Rating:
5.0

Close to home, friendly staff, reasonable rates.

barbra a.  |  Overall Experience 
Rating:
5.0

I was able to utilize the one month free storage this helped organize our house prior to moving items it to our new property. Excellent service and facility!!

bob d.  |  Overall Experience 
Rating:
1.0

My power never worked in my RV parking to plug in. I spoke to management multiple times and still never got it resolved. My storage space included power but I never got power and I paid full price each month. Should have been charged a reduced rate or something until the electrician was able to repair.

ryan l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS EARL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDRA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Goldie R.  |  First Impressions 
Rating:
5.0

Awesome, thank you.

Anthony E.  |  Overall Experience 
Rating:
5.0

Eric was extremely helpful. He is a great asset for your organization

Thomas M.  |  Overall Experience 
Rating:
5.0

Like the hours to access the storage yard

Brian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James O.  |  Overall Experience 
Rating:
5.0

Facility convenient, clean and secure. Staff great.

barbra a.  |  First Impressions 
Rating:
5.0

The staff is well organized and helpful

PAULINE N.  |  Overall Experience 
Rating:
5.0

The service was great and I believe his name is Eric , he was very helpful and I just wanted to thank him again for the wonderful service.

Debora D.  |  First Impressions 
Rating:
5.0

Nice and friendly staff that are always ready to assist and understand

Aisha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RJ A.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Definitely recommend

kristy l.  |  First Impressions 
Rating:
5.0

The staff at the Spanish Springs u-haul storage is absolutely the best. They were kind, helpful, Just the epitome of customer service, good customer service.

Sandra T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harrison W.  |  Overall Experience 
Rating:
5.0

The hard thing is it is so far away but it’s a nice ride

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis T.  |  First Impressions 
Rating:
5.0

Excellent experience. Very helpful and efficient staff for reserving a storage unit and answering all my questions.

John b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Elizabeth was exceedingly helpful. She went the extra mil to make things right. Eric and his entire staff should be commended on a job well done.

john f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Meliss A.  |  Overall Experience 
Rating:
5.0

Thank You!!!

SCOTT ARTHUR D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne C.  |  First Impressions 
Rating:
5.0

This location has an amazing and very helpful staff. Exceptionally clean facility with many amenities. There are indoor and outdoor storage, as well as storage for your boats and RVs. Would highly recommend this place to everybody.

JASON KEITH S.  |  Overall Experience 
Rating:
5.0

As far as the storage goes the uhaul rental place is another story completely the opposite!!!

Juanita B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

randy n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lary P.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful every time we went there to rent a unit, to buy boxes and to drop off the truck.

Deborah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  First Impressions 
Rating:
5.0

In and out real quick very friendly staff. And not as expensive as I thought.

Victor L.  |  First Impressions 
Rating:
5.0

Brian was very helpful and had a great personality.

TONNE BEE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen P.  |  First Impressions 
Rating:
5.0

This is the first time renting storage and everything has gone very well so far. I hope the experience stays this way. I'll let you know later how it goes.

Steve B.  |  First Impressions 
Rating:
5.0

Thank you to all the staff for the generosity. Bless you all

Efrain M.  |  Overall Experience 
Rating:
5.0

The staff has been very polite and helpful.

William C.  |  Overall Experience 
Rating:
5.0

Very nice facilities, would recommend to friends

Bill I.  |  First Impressions 
Rating:
5.0

Eric and his team were incredibly helpful and professional!

MICHAEL LLOYD J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
5.0

Everyone was nice and helpful.

Leticia G.  |  Overall Experience 
Rating:
5.0

Best staff of any U-Haul I have been to. A pleasure.

JACOB S.  |  First Impressions 
Rating:
1.0

This is a horrible nightmare! I have called and called Uhaul and they will not respond or correct my issue. I have been taken advantage of, no assistance and was stranded because I didn't have the money to complete my move due to the delay. I get transferred over and over and over. I was cussed at, threatened and left to drive hours out of my way eventually leaving my truck in a parking lot. Not a phone call, text, email or anything. I have lost everything. I was given a specific amount of time to leave my personal storage unit and I had no choice. I am not looking for any kind of handout but this needs to be made right and it is wrong I have to to keep hounding every single day. This has wreaked havoc on my bank account because the "free" extension due to my issue double charged my account! I am so screwed and it's compounding every single minute that this is not fixed. Due to the double charge, I am now receiving fees for all of my debits. I am stunned that I have not even received a call back. My first reservation led me to a closed locale. The second was the harassment and a filthy truck that I couldn't see out of. There was food, trash and debris inside the cab of the truck. I absolutely, did not appreciate being cussed at. Hours later, I was forced to take a 26 footer. I had to pay my movers and let them go. I was stuck. Why? The storage unit from online was closed. The guy on Rock made me buy a lock and said I couldn't leave the truck. I have absolutely no one in Reno. I had to leave it at a casino because I live over an hour away with family. I could not leave my care in Reno because I had to work. In addition, I was afraid to interact with the hostile and aggressive person that I rented the truck from and I was not given any alternatives. I wanted to leave the truck at the location I finally found that would honor the "first free month". It is in Spanish Springs! If someone was yelling the F-word in your face as a single woman, how would you feel? This is absolutely noted in my account and absolutely, no one has called me. The expense has been abhorrent and I had to borrow money to try to fix it. Of which, has been unsuccessful. No one on-line is willing to help and this should have been an easy move from one storage to the next in two hours that took almost three days. I am working so hard every single day to do the best I can and I don't understand why Uhaul is above that. I am so upset because I can't gain control of this and I did everything right. The expense has been immeasurable.

Veronica L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry O.  |  First Impressions 
Rating:
5.0

Thank you for being so helpful to new residents.

Nick P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek M.  |  First Impressions 
Rating:
4.0

All the staff at the Spanish Springs U-haul were very friendly and accommodating. Beth, especially helped us out after a very stressful move and made our storage needs a little less painful. Great people and great facility.

Cory M.  |  Overall Experience 
Rating:
5.0

staff was very helpful and friendly. Complimentary carts were great feature. Facility security is nice benefit.

deborah a.  |  First Impressions 
Rating:
5.0

Eric greeted us with friendly enthusiasm and was extremely helpful. We can’t say thank you enough.

Barbara B.  |  First Impressions 
Rating:
5.0

Very clean. Secure facility. Easy drive up access brand new units. Staff was very helpful. Great parking for returning truck. Even though I didn’t use the event parking I saw it was covered and a lot of room, I left after dark so I saw that is was very well lit up. A lot of trucks and trailers for later when I need my stuff.

Robert B.  |  Online Move In 
Rating:
5.0

thanks Lot

Brandon B.  |  Online Move In 
Rating:
5.0

Sign in was easy. Great staff. A little expensive for my taste. Great design for a storage biz.

David C.  |  First Impressions 
Rating:
4.0

U-Haul needs to do a better job of tracking its equipment. Telling me 2 days before I take delivery that you have to cancel my contract is at best bush league at worst incompetent. Now if I want to ship my stuff, I'm going to be charged an obscene amount of money. Trying to decide if U-Haul is worth doing business with.

Jerry B.  |  First Impressions 
Rating:
5.0

Very friendly staff, Bryan is helpful and very patient and knowledgeable.

Leticia G.  |  First Impressions 
Rating:
3.0

The unit needed to be swept out. When I went to pick up the truck I reserved it was not available. I had driven out to Spanish Springs and I ended up in town at the facility on Oddie Blvd. It would have been nice to get a call letting me know about the truck not being available in Sparks and to go to Oddie Blvd in stead. It's called customer service. Thank you.

Rita P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwynn B.  |  Overall Experience 
Rating:
5.0

online was not clear about how to use your code for the security but when we got to the facility the employees who were nearby were extremely helpful, nice and polite about showing us where to key in our codes and how they worked. wonderful place and employees!

Theresa K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathrine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariah R.  |  Online Move In 
Rating:
4.0

The bathroom on the 1st floor had no soap, toilet seat covers and towels and finding your storage room is a maze it took us 25 minutes to find ours and no light in the storage rooms is a hassle you can't see anything other than that its great kinda far out of town which is hard but .

Tammy Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Humberto G.  |  Overall Experience 
Rating:
4.0

Price is a bit steep for a storage unit. But the service was great.

DEVIN M.  |  First Impressions 
Rating:
3.0

It’s a shame that because I was logged into my account when I paid for this unit that they are not linked. Also, the pay the monthly fee location is gone. So now I have 2 different contracts and zero ease to pay.

Cheryl M.  |  Online Move In 
Rating:
5.0

Thankyou for help. EACH PERSON AT THIS LOCATION WAS A EXCELLENT EMPLOYEE. THE GENERAL MANAGER DID A AWESOME JOB HELPING ME. MY MOVE WAS MORE THAN STRESSFUL...THAN I WOULD BELIEVE. THANKYOU ALL AGAIN.

Regina D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy T.  |  Overall Experience 
Rating:
5.0

i came in last minute got a storage and a truck they were very helpful and explained everything in detail best storage forsure

Leslie C.  |  Overall Experience 
Rating:
5.0

Eric and staff are very friendly and super helpful. Highly recommend them.

Shannon H.  |  First Impressions 
Rating:
5.0

Eric was very helpful, very polite, and great customer service skills.....I'd definitely recommend this facility to anyone!

Jennifer g.  |  First Impressions 
Rating:
5.0

A pleasure to have you as a service provider

Cary C.  |  Overall Experience 
Rating:
5.0

Staff was awesome, friendly and helpful.

PAULINE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl M.  |  Online Move In 
Rating:
5.0

This new U-Haul facility is a welcome addition to the Spanish Springs/Sparks area. It is large and has a lot of storage space, both indoor and outdoor. The staff conducted itself professionally and was very helpful in making our short stay using a 10X20X8 space during our moving in and moving out dates as painless as possible.

Richard C.  |  Overall Experience 
Rating:
5.0

Beth was extremely helpful and accommodating!

Shannel F.  |  First Impressions 
Rating:
4.0

We had some difficulty reserving the storage space, But Bob in the front office help us clear it up.

Katherine m.  |  First Impressions 
Rating:
5.0

Great staff and facility.

robert n.  |  Overall Experience 
Rating:
5.0

Top notch staff ...very good customer service...All staff very friendly...I will highly recommend to everyone...Many Thanks..!...Spanish Springs Uhaul and Storage...Nevada...Nice facility...Great Job Uhaul...!!!...2000 mile move from Michigan to Nevada..Great job guys...!

Martin L.  |  Overall Experience 
Rating:
2.0

Too many people trying to "help" but not actually getting anything done. We would prefer if 1 person helped us from start to finish of the transactions. Lots of he said she said and waiting to see what the other person was going to say. Also don't like the "hold" and then charge in the same day, this might be convenient for Uhaul but not for the guest.

Amber H.  |  First Impressions 
Rating:
5.0

Very new and sparkling clean facility. Staff was friendly and helpful. The actual storage are was also very clean.

Anthony F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwynn B.  |  First Impressions 
Rating:
5.0

Professional, personable, friendly, clean, and accommodating!

Juan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina D.  |  First Impressions 
Rating:
5.0

I was looking for a larger locker than the one I currently have at another storage company. I was impressed that you didn’t insist that I purchase insurance. I spoke to Reilly who showed me units available and how clean snd secure they were. I was sold on switching!

Donald B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  First Impressions 
Rating:
5.0

Facility very new and nice, outdoor unit kept cooler during summer than any I’ve ever renter (very nice), staff was always very friendly & helpful—made everything easy. Only issue was wind would blow trash (fast food wrappers, paper, etc) into the corner area around my unit - was always worried someone might think it was mine. Otherwise, best place I’ve ever rented from! Thank you!

Tara B.  |  Overall Experience 
Rating:
4.0

Was very impressed with all the help I got in my move to Reno. Silver Springs people very helpful and friendly.

wanda a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jillian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iesha F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  Overall Experience 
Rating:
5.0

Assistant Manager Beth at UHaul on Digital Court Sparks No was very helpful, knowledgeable and professional. It was WOW service and I highly recommend UHaul. It was a breath of fresh air in this kind of service.

Laura D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clayton K.  |  Overall Experience 
Rating:
4.0

Very friendly staff! And very clean facility!! And they have cameras throughout…..SAFE!!!

Jacqueline A.  |  First Impressions 
Rating:
5.0

Amazing spotless facilIty. Staff was super helpful and friendly. We had a one way truck rental from out of state that was supposed to be returned to another facility and they looked it up and transferred it to their facility and checked it in for us. Very easy loading even deep within the climate controlled interior units! Security systems are excellent! They deserve a PERFECT SCORE!

Hillary C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

johnny L.  |  First Impressions 
Rating:
5.0

Excellent, professionally run business. Wonderful experience so far. Couldn't ask for a more positive experience during such trying times. Thank you again. It's been a pleasure.

Christine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donis D.  |  First Impressions 
Rating:
5.0

Great customer service very helpful. Well definitely recommend to anyone looking for Great service

steve r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santino S.  |  First Impressions 
Rating:
5.0

Wonderful customer service!

Rick C.  |  First Impressions 
Rating:
5.0

Very nice and helpful. Lots of RV Storage area.

Lisa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zack w.  |  Overall Experience 
Rating:
5.0

I fit an entire JH Size U HAUL into thier 10x 20 unit. Very Impressive Quality to the whole facility. Very nice ladies in the box they are in.. they should be upgraded to a small office of equal quality to serve us all during summer. And winter..

Athena B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zack w.  |  First Impressions 
Rating:
5.0

Eric and Beth could not have been more helpful. Very nice facility, RV cover and electrical outlet were perfect for us.

charles r.  |  First Impressions 
Rating:
5.0

Eric was helpful I thought I was in heaven. He was a Military Veteran, and so was I. We had a connection, and he understood my need , without me telling what I needed. He was kind, and respectful to me.

Michael S.  |  First Impressions 
Rating:
5.0

I have been to several U-Hauls. This is by far, the best one! Eric is great and very helpful ! I’ll be sure to use this U-Haul again on my next journey !

Francis L.  |  Overall Experience 
Rating:
5.0

Great facility! Eric was very nice and helpful. Staff can really make a business or break it! So thank you for being friendly and helpful. The price is a bit steep but it is what it is!

KAYLA C.  |  First Impressions 
Rating:
4.0

Have not actually used the facility as of yet but it all looks good

David S.  |  First Impressions 
Rating:
5.0

Everything was nice and new. Eric was very nice and helpful

molly p.  |  First Impressions 
Rating:
5.0

a new facility for RV storage and close to home. Hope we will enoy continued usage.

Nancy N.  |  First Impressions 
Rating:
5.0

We were so excited to find this RV storage in the Reno area. RV storage is in short supply. I spoke with Eric after being referred by another facility. He was super nice and we went immediately to check out the facility. It is so well laid out and very easy to maneuver a large 5th wheel.

Linda B.  |  First Impressions 
Rating:
5.0

Eric (the U-haul manager) was extremely gracious and generous. He joyfully spoke about the new facility on Pyramid Way and I immediately decided to move my 5th Wheel RV to his business ASAP. I moved my Montana RV to the U-Haul facility today (February 10, 2021) and had my pick of the uncovered RV parking spaces as I was their first "trailer RV" customer to secure a rental spot.

edward a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris K.  |  First Impressions 
No reviews have been submitted for this location.

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