Customer Reviews for U-Haul Moving & Storage of Springdale

851 reviews

3755 Airport Blvd   Mobile, AL 36608
(across from Jason's Deli)

(251) 344-0661

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(251) 344-0661

3755 Airport Blvd
Mobile, AL 36608
(across from Jason's Deli)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Edward K.  |  First Impressions 
Rating:
4.0

The facility seem to have a hard thin keeping employees, I recommend purchasing a gate remote to access the facility at your convenience

ELIZABETH C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARALYNN R.  |  Overall Experience 
Rating:
5.0

More vehicles

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shamika V. 
Rating:
5.0

I had a fast a friendly check out and my move in was a breeze. Thanks for making my experience so easy.

Libeada m.  |  First Impressions 
Rating:
3.0

I was unsure as to where to park the vehicle. I pull in and there was a gate they I could not open and very limited parking. Staff was really helpful though.

TRENHOLM E. 
Rating:
5.0

Customer did not leave a comment.

Lilly M.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

HETTIE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mable d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alex A. 
Rating:
5.0

Customer did not leave a comment.

BERNARD R. 
Rating:
5.0

Building is kept clean and secure , outstanding customer service.

alex a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya T. 
Rating:
5.0

Thank you for your service.

Alvin M.  |  Overall Experience 
Rating:
5.0

Great customer service.

rhonda g.  |  Overall Experience 
Rating:
5.0

Alana and her husband were very knowledgeable and very friendly. The young man who took care of me on the 13th was very respectful and also knowledgeable. I will definitely use this facility again. I give them a 10 out of 10.

Annette G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

CONRAD W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa B. 
Rating:
5.0

Customer did not leave a comment.

Joycelyn W.  |  Overall Experience 
Rating:
4.0

The staff was great and I left completely satisfied with my new storage unit. The only thing that was a cause for concern, is due to being active duty military, I was asked for my commanding officer’s name and phone number. I was told that this was company policy in the case a service-member is deployed or any situation that would warrant contacting military officials. The reason that this is an issue is because a service-member’s commanding officer (CO) changes quite frequently. It’s a temporary billet assignment not one permanent person. A better point of contact could possibly be the manpower headquarters element for the particular branch of service. The service-member should be able to generate that information. Just an aspect to consider regarding service-members.

jeff a.  |  First Impressions 
Rating:
5.0

Ms. Bridgette was really helpful and I’d recommend her to anybody

Meah S.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and kind and knowledgeable about all my needs I surely appreciate them. Thanks M York

melinda y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BROOKE T. 
Rating:
5.0

Customer did not leave a comment.

robert w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal W. 
Rating:
4.0

Good site

Guy F. 
Rating:
5.0

Your CSR was great! Friendly, courteous, and very helpful! He answered all of my questions and had a pleasant and kind attitude.

JENEICE J. 
Rating:
3.0

The lady that checked in the truck was great!

Frances G. 
Rating:
5.0

Customer did not leave a comment.

isaiah j.  |  Overall Experience 
Rating:
4.0

Didn't have the furniture pads I requested - and needed. And wasn't told ahead of time

YUELL B. 
Rating:
5.0

Customer did not leave a comment.

LITA T. 
Rating:
5.0

Customer did not leave a comment.

nestor A. 
Rating:
3.0

Unit I rented was taken. And wasn’t what I expected.

YEKATERINA T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

deangelo w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M T.  |  First Impressions 
Rating:
5.0

Great place

Montrez P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
3.0

Customer did not leave a comment.

Herman C.  |  Overall Experience 
Rating:
5.0

The Staff is Awesome,Polite and helpful! Thank You for everything!

Joe M.  |  Overall Experience 
Rating:
5.0

None! Everything and Everyone was very helpful and polite! Thank You!

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Osben C. 
Rating:
5.0

Customer did not leave a comment.

herbert f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carletha W.  |  Overall Experience 
Rating:
3.0

Arrived at location. 9:40 am. Doors were locked. Rep was inside. We parked the truck. He finally came outside and stated we must move it. Charged me $60 late fee . We were to return at 9am instead of 10am when we picked it up.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

deangelo w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CODY R. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
4.0

When I switched my pick up time online, I never received another email that had the new information in it. It was confusing because when I changed the time, it automatically changed the location. Additionally, in the store they said that all pick up trucks had to do an in person check in. But it gave me the option for online when I booked. Just some confusing things about the website! The staff at the location was amazing was even found my credit card I left behind!

Amanda S. 
Rating:
5.0

Thank you so much Alana😀

Lewis W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demarcus C.  |  First Impressions 
Rating:
5.0

This is an excellent storage facility it is always clean and very well maintained. I rented a storage unit from them for over two years. The Robertson’s (the purveyor’s for U-haul) are so nice, helpful, caring and make the over all experience a 11 out of 10. If you have an opportunity or need to rent a storage unit...MAKE SURE YOU CHOOSE THIS LOCATION!! You won’t be sorry.

Jon F.  |  Overall Experience 
Rating:
4.0

Small parking area out front to return vehicle.

James Y. 
Rating:
4.0

Customer did not leave a comment.

CANDICE M. 
Rating:
5.0

Overall, a great experience. I was sorry to leave and would have stayed if the site were closer to our new residence. Management could even have been nicer or more cooperative.

Barbara S.  |  Overall Experience 
Rating:
5.0

They are great just wish they stayed open later

DANIEL B.  |  First Impressions 
Rating:
5.0

No warning about how sluggish the truck ran up to 50 mph.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Alana and her team were amazing and always very friendly! I would highly recommend this location!

Douglas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

chashity l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber r.  |  Overall Experience 
Rating:
5.0

Nothing. The customer service is beyond excellent. I also have a unit and the staff is always pleasant and friendly. I would and will recommend and come back. I went to other UHAUL places and never received the courteous treatment that I receive at this location.

KATHY B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

loukisha s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
5.0

Everything is great! I recommend this location for storage to everyone! Friendly and lovable staff!

Kenton W.  |  First Impressions 
Rating:
2.0

The brake makes metal noise and pushy.

Kiho K. 
Rating:
5.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

Customer did not leave a comment.

Brashawn Y. 
Rating:
5.0

The service guy was very friendly

MICHAEL J. 
Rating:
5.0

The managers at this location were nice, professional, as well as personal. I was treated like family and like they had known me a long time,, didn't treat me as a dollar sign. I also rented a 10 x 10 storage bin that they held for me knowing I was coming form Birmingham, AL and not sure when I would arrive. It was a wonderful experience.

GREGORY M. 
Rating:
5.0

I had a positive experience in every way. Salesperson was courteous and helpful.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Samuel R.  |  Online Move In 
Rating:
4.0

A larger parking lot.

PAMELA S. 
Rating:
5.0

Very friendly staff. Convenient location.

herbert f.  |  First Impressions 
Rating:
5.0

Not much. Employee was great.

CORWIN N. 
Rating:
5.0

Customer did not leave a comment.

Marzelous H. 
Rating:
3.0

Please state whether or not equipment is available before purchasing. I ordered a utility dolly so I could move my furniture downstairs; however I assumed the dolly was in the back of the uhaul when i picked it up because I heard a lot of noise while driving. It was not. No one called to say anything about the miscommunication. So I called and the lady directed me to go and pick up one from a different location. My car is too small to pick one up so I had to drive the uhaul which resulted in more miles which thus resulted in more charges than anticipated. Which also costed me more time because of traffic. It was inconvenient.

Allison C. 
Rating:
5.0

Always so nice and accommodating

CHRISTI S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marvin L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kisha S. 
Rating:
5.0

Customer did not leave a comment.

Marcus J. 
Rating:
5.0

Nothing. Representative was efficient. Everything went smoothly

John S. 
Rating:
5.0

Great experience. Had to keep our furniture in storage until we signed for our house. Nice, clean, and convenient.

Nancy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice H. 
Rating:
5.0

The heater did not work and it was 40 degrees and the inside was dirty with an odd scent

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
5.0

Owners and staff were so very nice and helpful. Highly recommend

stephani l.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ciara N.  |  Overall Experience 
Rating:
5.0

Austin and Alana were Great at helping my needs for the move!! I am glad that they had a 26' truck available! That made our move Great ! They are very helpful and kind! Thank You From JOE AND NICOLE!

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

The couple that run this office is very nice and knowledgeable

Rose M. 
Rating:
1.0

Tell your employees to not accuse customers of stuff they didn't do.

Dylan B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

CHERRY W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda G.  |  First Impressions 
Rating:
5.0

Great experience!

Douglas B. 
Rating:
1.0

My experience was different for the two locations the equipment was split between. The UHAUL on 3755 Airport Rd rep showed no concern for the inconvenience of not having a dolly with the truck. The purpose of the reservation is to reserve equipment for the appointment. Then the guy told me I couldn't park my vehicle in their parking lot. Now I'm a customer but I cannot park there temporarily. When I raise concerns about not having a dolly to haul my appliances from a 3rd level unit he stated I just need to go find my own dolly from another store. I received not support on this matter. I had to do all the running around myself even though I reserved it. The next split location was in an entire different city it took over and hour to get a dolly makes no sense. I called corporate and the woman I spoke to stated equipment isn't guaranteed so you should expect to not always get what you reserve. I said so inconveniencing the consumers is practice of this company and we should just accept that. She stated I would be contacting in 72 hours. I haven't heard anything as of yet. By the way I paid nearly $300 and that's way to much money to not be compensated or accommodated for anything. Going forward I will not use this company.

Vvonaka R. 
Rating:
5.0

Customer did not leave a comment.

Alandia D. 
Rating:
4.0

Customer did not leave a comment.

ANNETTE J. 
Rating:
4.0

Customer did not leave a comment.

Charlene W.  |  First Impressions 
Rating:
5.0

👍🏼

andrew k.  |  Overall Experience 
Rating:
3.0

The truck needed gas.

Margaret H. 
Rating:
5.0

Super friendly and accommodating.

Theresa I. 
Rating:
5.0

Very nice and helpful they all needed raises!!!

Brian s.  |  Overall Experience 
Rating:
5.0

Manager and all employees very nice and helpful. If I ever need storage again will definitely be back.

JAMES B.  |  Overall Experience 
Rating:
5.0

The lady who works the counter is so sweet very helpful as always my daughter had a storage space here she is just as sweet as ever

desiree d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latrice S. 
Rating:
5.0

Customer did not leave a comment.

felisha k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherrie V. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

The worker was very helpfu getting me checked outl and didn't have to go through that horrible online after hours check in that took an hour to complete.

Shannon W. 
Rating:
5.0

Everyone was so helpful when I checked out. I walked back to the unit and a nice man gave me a ride back to the front in his cart...also, I left my Iphone at the desk and once discovered, drove back and the very pleasant young man at the desk walked out with a smile and handed it to me. Great people!

Judi D.  |  Overall Experience 
Rating:
5.0

The owners are the sweetest, most accommodating people I've ever done business with. I will definitely use this location vs any other for any U-Haul or storage needs.

Kenya B. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Everything was perfect!!

Loveda L. 
Rating:
3.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Everyone was awesome and helpful.

John R.  |  First Impressions 
Rating:
5.0

The couple running the Uhaul Storage were so incredibly nice and helped me with any issues I had! Such kind people, highly recommend.

sandra s.  |  Overall Experience 
Rating:
5.0

Damien was wonderful! Answered all my questions and explained things thoroughly and was extremely nice! I've never used Uhaul before, but I definitely will again because of Damian !

Catherine S. 
Rating:
5.0

Clean area Helpful and respectful employees

diane b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

Jackson P. 
Rating:
5.0

Customer did not leave a comment.

terrell l.  |  Overall Experience 
Rating:
5.0

People in charge are amazingly great, best experienced ever.

alejandra a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie A.  |  Overall Experience 
Rating:
5.0

Customer service was excellent!! Very friendly and helpful. Quick service.

Sarah M. 
Rating:
5.0

Alana was really helpful and very easy to work with. Highly recommend.

Jessica O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arrick G. 
Rating:
5.0

My experience was super. The online reservation made it quick . The gentleman who handled my transaction was friendly and humorous. He wasted no time in processing my order and I was on my way without glitch.

Vivian B. 
Rating:
5.0

Customer did not leave a comment.

Tina W. 
Rating:
5.0

Nothing at this time

James J. 
Rating:
5.0

Customer did not leave a comment.

Adrianne G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Jalynn W.  |  First Impressions 
Rating:
5.0

The couple that manages this U-haul establishment were AWESOME! They were extremely helpful, friendly and personable. Nothing was too much trouble. If I need another U-Haul truck, I will certainly look forward to renting from them, again!

ronald H. 
Rating:
4.0

Customer did not leave a comment.

Freea J. 
Rating:
1.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
3.0

Customer did not leave a comment.

Michkayla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  Overall Experience 
Rating:
5.0

everyone was always so nice and the place is very clean and secure

Rick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
4.0

Hard to call in

JAMES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna J.  |  Overall Experience 
Rating:
5.0

The Robertsons were very polite and professional. I found them to be the most positive part of the experience of storage unit rental.

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

The pick up was very easy to find and the people were great to deal with.. Very helpful and professional.

Dominick W. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
5.0

The guy was super nice!

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Sereta F. 
Rating:
5.0

Customer did not leave a comment.

Lucius S. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

The owners are fantastic people, and will go above and beyond to help.

Heath H. 
Rating:
5.0

Would recommend to anyone. They are awesome. Very helpful.

Donna T. 
Rating:
5.0

The staff at the pickup location was phenomenal!

joshua G. 
Rating:
5.0

Customer did not leave a comment.

Jacqulynn J. 
Rating:
5.0

Yes the location on I-65 service road was so frustrating didn't have what I was I was looking for sent me to the Springdale location where he said he called and checked yes they had one available got there they said they told him no one was on the back a hour and a half later. Overall the spring sale location was good Alana was a d service was in and out and very relaxing

Ursela S. 
Rating:
5.0

Owner and his wife were amazing. Already booked with this location again for my move in two weeks.

JEZYIAH Y. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The guy who checked me in was very friendly and helpful. Also professional

Shameka H. 
Rating:
5.0

The staff at this location go above and beyond to satisfy their customers. They work together as a team to effectively complete all forms of business. I would always choose this location to do handle my uhaul and storage needs. Thank you so much much for your kindness and courtesy.

Kimberly H.  |  First Impressions 
Rating:
5.0

They were all super friendly over the phone as well as in the office. They made us feel like family even. Thank you guys so very much we appreciate you right now the world needs more people like you. Thank you

Tracy T. 
Rating:
5.0

It is always a pleasure doing business at the Airport location. Their customer service is excellent. I would highly recommend this location to family and friends.

Miriam A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Jacelyn W.  |  First Impressions 
Rating:
5.0

Thank you so much for your professionalism and courtesy.

lewis w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica P.  |  First Impressions 
Rating:
5.0

friendly staff and easy to work with

Rick S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  First Impressions 
Rating:
5.0

Each location I visited the staff was very friendly and helpful. Even, during these difficult times its really nice to see people smile and I must say the location on the service road GREAT GREAT customer service.

Sandra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly J.  |  First Impressions 
Rating:
5.0

The owners of this property are very competent and professional. It was a smooth transition. Thank you.

Kevin M.  |  First Impressions 
Rating:
5.0

The gentleman explained everything in detail

Mike D.  |  First Impressions 
Rating:
5.0

Everything was exactly as advertised. Friendly helpful staff. Have only had a unit a week or so.

Brenda W.  |  First Impressions 
Rating:
5.0

N/a

tamichael l.  |  First Impressions 
Rating:
5.0

Everything was above and beyond professional.

Phyllis C.  |  First Impressions 
Rating:
5.0

Was very impressed with Alana ..very helpful and a happy person

Pat D.  |  First Impressions 
Rating:
5.0

It was a very nice experience. We moved our office files in in the rain and they were completely helpful. Very nice owner and staff!!

Bay C.  |  First Impressions 
Rating:
5.0

The staff was very professional .

Sandra A.  |  Reservation 
No reviews have been submitted for this location.

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