Customer Reviews for U-Haul Moving & Storage of Springdale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Springdale

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Michael P. on

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Alana and Austin were extremely polite and helpful during my move in process. They are an exceptional example of good customer service.

Mike D. on

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The gentleman explained everything in detail

Randall M. on

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Lakindra L. on

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Zenaida G. on

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While the inside of the truck was clean the outside of the truck was very poor condition.

Susan J. on

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THE MANAGERS AT THE AIRPORT BLVD LOCATION IN MOBILE, AL. ARE VERY PROFESSIONAL, HELPFUL AND FRIENDLY. I HAVE ENJOYED THEIR CUSTOMER SERVICE AND THE TRUCK RENTAL EXPERIENCE. EVERYTHING WAS EASY AND CONVENIENT, THANK YOU!

Yvette W. on

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Staff WAS always friendly and very helpful

Ryan S. on

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Brenda W. on

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Everything was exactly as advertised. Friendly helpful staff. Have only had a unit a week or so.

LAKUELDRA E. on

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Love each and everyone of the staff it was a great experience and with me and my family relocating to George there were very healthfull.

Janice M. on

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Friendley, fast excellent service

Olivia C. on

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Winfred M. on

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Christopher C. on

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Great experience,

Susan J. on

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THIS HAS BEEN A WONDERFUL EXPERIENCE, THANK YOU U-HAUL! ALANA AND AUSTIN ROBERTSON PROVIDED THE HIGHEST LEVEL OF SERVICE. THEY ARE FRIENDLY, PROFESSIONAL AND KNOWLEDGEABLE. MERRY CHRISTMAS! SUSAN

Virginia J. on

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Very professional, organized and friendly. Would recommend them to anyone I know needed storage or moving needs.

Diona B. on

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I love customer service

Angela W. on

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mary c. on

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Thank you for such a smooth experience.

ATTILA V. on

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Owners are awesome..best u haul facility I've ever used

William B. on

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Elana at Springdale U-Haul is awesome! Went above and beyond to make sure we were taken care of...customer service top notch!!

Allen R. on

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Leeland B. on

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Very fast and very friendly

tulio C. on

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The location is nice and clean and the young man was courteous and helpful. However, UHAUL changed my pickup location, time of pickup and equipment size. This resulted in a major disruption as I had to re-arrange my schedule not to mention the extra expense in fuel in having to drive a bigger truck from AL to FL.

Michael C. on

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Knowledgeable and friendly staff and the truck was clean and ran well.

Romona S. on

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Fast and easy rental.

Kendra B. on

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The best UHaul location I have ever been to. Friendly, helpful, kind, patient. Absolute stellar service!

Planned Parenthood S. on

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Always great staff. Always clean. Always felt safe. No issues at all.

Gerald L. on

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janie R. on

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Everything was good

FRANCIS W. on

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Lovely couple made everything painless and prompt! Excellence all the way!

Joan G. on

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David S. on

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Nice people who made my rental a breeze!

Jessica Y. on

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Larry b. on

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U should pro rate storage so patrons do t have to pay a whole month if they only need the u it 1 day out the month if taking stuff out

Kerry D. on

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Katrina D. on

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Patrica A. on

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tamichael l. on

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Tracey C. on

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They were great! Nice, helpful and friendly.

Duane L. on

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Really try to accommodate customers. Know their business.

Cynthia B. on

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Everything was excellent. The sales associate was very friendly and helpful.

LAKUELDRA E. on

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Sweetest people I ever met.

STELLA J. on

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The office staff was extremely helpful and I would recommend this location!!

Michael V. on

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Darrell S. on

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aundrae G. on

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They were always great and polite.

wanda w. on

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Mr. & Mrs. Robertson are very professional, have very kind personalities, and just excellent business manners etiquettes.

Sonya A. on

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The mileage cost is a bit high but other than that everything was good.

Loren L. on

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Kara R. on

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Very accommodating!

John W. on

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Julie P. on

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Very helpful staff!

Stacey M. on

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We had one location already setup for drop off got there and they can’t accept trucks that big(26”) and we had to drive to another location! THIS WAS THE WORSE EXPERIENCE I HAVE EVER HAD AND I HAD TO SPEND MY HARD EARNED MONEY!!!

Japonica B. on

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the experience was great

Ray C. on

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La H. on

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ROBERT K. on

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Gate Job

Kurt K. on

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If you are moving, get all of your supplies at a U Haul store. They have everything you will need and it is good quality. Don’t skimp on supplies, these folks do moving for a living and their stuff is the best! You might spend a little more, but remember it is your stuff and a safe move is worth it.

Knikita M. on

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Excellent facility I’ll be using them in future

Jason L. on

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Staff very friendly.

Robert G. on

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I got a 20 footer for the same price as the 17 footer because none were available.... Great job! Thanks

Ralph M. on

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Wonderful to deal with! Definitely use them again in the future

alexandra r. on

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Austin and Alayna who manage this store could not have been more polite, helpful and professional! This was a great experience for us after a long move from New England. We highly recommend them!

Barbara C. on

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Chantte M. on

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The employee gave great conversation as I waited for my ride. She assured I knew full detail about all of the specials going on. She also was well concerned about making sure my overall uhaul experience was great. I would definitely go back!

VINAY A. on

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Thomas E. on

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Very nice people to deal with!

Tracy p. on

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The experience was excellent and the staff was terrific

Joseph L. on

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Nothing! Friendly and fast!

Stacie L. on

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David H. on

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JT C. on

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Clifton M. on

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I was given one rate over the phone and then when I went to pick-up location it was 40.00+ more. That isn't right.

Kimberly H. on

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Sonya M. on

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Phyllis C. on

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Everything was above and beyond professional.

Pat D. on

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Was very impressed with Alana ..very helpful and a happy person

leon H. on

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The team here was again phenomenal they made sure that I got my truck checked in they could not do enough to make sure I was happy I’m not used to this kind of service when it comes to renting a truck my next truck will always be U-Haul thank you U-Haul thank you the storage building here in Mobile Alabama outstanding cannot say enough bravo Zulu to everyone at your storage place

Travis B. on

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Very nice and helpful couple manage this location.

Kimberly H. on

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Friendly and courteous customer service thank you

Jacqueline C. on

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Carl G. on

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Donna C. on

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april C. on

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Craig F. on

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Allen W. on

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Always clean and secure. Staff always courteous and helpful. Would use this facility again!

Juan A. on

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Owned by a young family who lived on site which made it extra conviniéndole if you ever had to get into the facility before opening or after closing. Very friendly and professional.

Timothy L. on

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Very friendly and professional. Austin goes out of the way to assist with anything.

Tracy p. on

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The team at the location where I rented my truck were awesome! I haul is.blessed to have a team like they are! Would definitely rent from that location again.

Joel D. on

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Jeanette M. on

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julie S. on

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The agents at this location are super nice and helpful. Check out was quick and easy. They went out of their way to assist us and make this transaction pleasant. They remembered us from the previous week renting and this made the process easier. I would definitely use them again.

David N. on

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Vincent H. on

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Kim B. on

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The entire experience was delightful. Don’t change a thing!

Debra H. on

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The staff was very helpful. The vehicle I rented was not at the location I reserved. But the staff was adept at redirecting us to another very close location for me.

BURTON PROPERTY G. on

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We are leaving because we built our own storage. Thank you

phillip T. on

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Staff is very pleasant, accommodating and helpful.

Harrison S. on

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Phyllis C. on

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The uhaul representatives were very professional and so accommodating. Thank you!

Eileen O. on

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They are the best. Love that couple. So helpful and hardworking. You are lucky to have them. ❤️⭐️⭐️⭐️⭐️⭐️⭐️🌟

JANICE H. on

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Customer service was amazing. Agent was very professional and nice

JOHNNY S. on

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KENNETH R. on

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April C. on

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Jared J. on

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Super friendly.

Vania K. on

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Deborah P. on

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Yvette W. on

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Answer all questions immediately

ANGELA S. on

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Awesome storage facility!!!

William D. on

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I am leaving comments for the CURRENT staff at the facility. The prior staff told me I could leave a ladder that would not fit on the 2nd floor in their unit, and they took it when they left.

Angela B. on

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Very pleasant, knowledgeable salesperson. He was patient even after solidifying my sale and having to cancel it. Thank you. I will always use UHaul at Springdale on Airport Blvd. Mobile.

Nylisha H. on

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Service and team was awesome and family environment

victoria s. on

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I would definitely recommend UHaul to anyone looking for safe storage.

SHERRY H. on

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Staff very friendly and helpful!

PATRICIA H. on

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jordan P. on

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I was told that I could return my truck at 6pm at the next location, despite picking the truck up at 430PM the day before. They didn't wind up charging me the extra day, but only after I was persistent about the fact that I wasn't supposed to be charged based on the time I had to bring the truck back to the store.

Joseph M. on

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sandra M. on

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It's hard to improve on good! customer service folks.

wanda w. on

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I am very confident that my belongs are in a very safe and secure U-haul Company Storage Unit location in Mobile, Alabam with very Professional Management living on site location..

MICHAEL H. on

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Very curtious, knowledgeable, clean and willing to help in any way possible. I feel the staff went out of their way to assist me in my needs! HIGHLY RECOMMENDED LOCATION!!! A++ rating if available!!!!

Dedra S. on

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Bay C. on

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It was a very nice experience. We moved our office files in in the rain and they were completely helpful. Very nice owner and staff!!

Joannah S. on

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Love how helpful an knowledgeable the team was.

John S. on

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It is hard to get to and it is gated and hard to figure out how drop off. Once you've done it once, it's not so bad.

Deshondra K. on

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Very satisfied with everything

mary C. on

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aaron E. on

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terry r. on

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Na

DYNISHIA M. on

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Harrison C. on

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Tina M. on

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I left the gas hand on half and they still charging me for gas saying it was under and I know it was on half a tank! They will do anything to get money out of you! Makes no sense What so ever!!!

Raymond M. on

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l

Tammy C. on

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Manuel G. on

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Very friendly and professional husband / wife team! Courteous. Quickly met my needs. Very clean facility as well!

Sandra A. on

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The staff was very professional .

Debbie C. on

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Great service

Terricitia W. on

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Over charged me for GAS, which I shouldn't been charged for.

tonya l. on

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Very helpful and friendly

Brian H. on

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Really nice folks!

carrie r. on

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This is the secon storage and neither one had a light in it and very inconvenient for me. Advised the office several times.

TRILANDA R. on

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At this location my experience was fantastic moving from Alabama to Florida. The staff was very helpful always asking to assist never rude always make time. Offer great deals let's hope Florida will be as excellent as Mobile, AL because I need another storage unit here. Great Uhaul experience Excellent Staff. I've used them about 3 times for storage units. Always satisfied. Thank you again.

Dana B. on

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Lynn B. on

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It was very bad! The manage should never have left the sweet untrained boy alone to run the store. I took the van back and will never go to that location again.

William B. on

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For $40 I added a quarter tank of a tank to the truck less than 30 miles from dropoff. Because the drop off closed at 7 I was unable to top back off and drop the truck off before close. For the gas used in those 30 miles you ripped me off to the tune of $50. For $40 I could have filled the tank to full. U haul are the rip off artists I heard you were. I will be sure to share my horrible u haul experience on social media and I will never use uhaul again.

Dianne M. on

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Alana and family are friendly, enthusiastic and helpful. I never had problems but the ceiling in my unit needed some work. Expanded gate hours extremely convenient.

Karen L. on

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Alana and Austin were always very helpful. Of all the different managers, they seemed to be the most helpful. You would actually see them around the facility checking on the units.

Andrei M. on

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jeremy H. on

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What should have took 5 minutes took nearly an hour after the pick up location was changed at the last minute. Slow internet connection and software issues slowed the process down even more when picking up trailer.

MEGHAN C. on

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Keep up the great customer service ??

SHERRYL R. on

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Clean, well managed & maintained facility. Friendly & helpful staff.

calvin r. on

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Customer service was outstanding!

ANDREW H. on

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Fitted our needs perfectly

ANTHONY F. on

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I rented for 3 years with no problem. The storage is in a great location and it's well maintained. Highly recommend Anthony

Victor P. on

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The manager and the staff were really friendly and great professional l will definitely use the u- haul again, great and Awesome people

Jeneane B. on

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Staff very friendly and helpful

David C. on

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Excellent service.. I could not ask for any more. Thanks.

ELIZEBETH W. on

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thank you

audrey s. on

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Clean ,safe and friendly and helpful staff.Thank you!👍⭐⭐⭐⭐⭐

Adrian R. on

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None.

kenyatta c. on

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Thank you for all your help

ALPHONSIUS C. on

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The late fee charges is ridiculous .The facility closes a little bit too early,and opens too late especially on weekends.

LINDA G. on

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They were pass helpful, Very respectful, and they stayed til job was to our satisfaction. Something None of the other three helpers did on our long move from nevada, BJ called us back to Thank us. Wow

carolyn S. on

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Excellent customer service - always available, friendly, professional, and ready to answer questions. The lot was always neat and everything in place. Shelves well stocked.