Customer Reviews for U-Haul Moving & Storage of Springdale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Springdale

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Latrice S.
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Customer did not leave a comment.

felisha k. | Overall Experience |
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Customer did not leave a comment.

Sherrie V.
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Anthony S.
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Shannon W.
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The worker was very helpfu getting me checked outl and didn't have to go through that horrible online after hours check in that took an hour to complete.

Judi D. | Overall Experience |
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Everyone was so helpful when I checked out. I walked back to the unit and a nice man gave me a ride back to the front in his cart...also, I left my Iphone at the desk and once discovered, drove back and the very pleasant young man at the desk walked out with a smile and handed it to me. Great people!

Kenya B.
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The owners are the sweetest, most accommodating people I've ever done business with. I will definitely use this location vs any other for any U-Haul or storage needs.

Gregory B.
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Customer did not leave a comment.

Loveda L.
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Everything was perfect!!

Nicholas T.
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John R. | First Impressions |
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Everyone was awesome and helpful.

sandra s. | Overall Experience |
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The couple running the Uhaul Storage were so incredibly nice and helped me with any issues I had! Such kind people, highly recommend.

Catherine S.
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Damien was wonderful! Answered all my questions and explained things thoroughly and was extremely nice! I've never used Uhaul before, but I definitely will again because of Damian !

diane b. | Overall Experience |
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Clean area Helpful and respectful employees

Christian S.
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Jackson P.
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terrell l. | Overall Experience |
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alejandra a. | First Impressions |
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People in charge are amazingly great, best experienced ever.

Natalie A. | Overall Experience |
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Customer did not leave a comment.

Sarah M.
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Customer service was excellent!! Very friendly and helpful. Quick service.

Jessica O. | Overall Experience |
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Alana was really helpful and very easy to work with. Highly recommend.

Arrick G.
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Customer did not leave a comment.

Vivian B.
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My experience was super. The online reservation made it quick . The gentleman who handled my transaction was friendly and humorous. He wasted no time in processing my order and I was on my way without glitch.

Tina W.
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Customer did not leave a comment.

James J.
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Nothing at this time

Adrianne G. | Overall Experience |
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Gregory G.
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Jalynn W. | First Impressions |
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ronald H.
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The couple that manages this U-haul establishment were AWESOME! They were extremely helpful, friendly and personable. Nothing was too much trouble. If I need another U-Haul truck, I will certainly look forward to renting from them, again!

Freea J.
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ROBERT C.
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Catherine S.
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Michkayla P. | Overall Experience |
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Kimberly H. | Overall Experience |
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Rick S. | Overall Experience |
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everyone was always so nice and the place is very clean and secure

Douglas T.
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Customer did not leave a comment.

JAMES H. | Overall Experience |
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Hard to call in

Brianna J. | Overall Experience |
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Customer did not leave a comment.

Kevin M. | Overall Experience |
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The Robertsons were very polite and professional. I found them to be the most positive part of the experience of storage unit rental.

sandra r. | Overall Experience |
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Customer did not leave a comment.

Melanie M.
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Kimberly H.
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Dominick W.
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The pick up was very easy to find and the people were great to deal with.. Very helpful and professional.

Curtis T.
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Richard F.
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The guy was super nice!

Sereta F.
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Lucius S.
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Christopher W.
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Heath H.
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The owners are fantastic people, and will go above and beyond to help.

Donna T.
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Would recommend to anyone. They are awesome. Very helpful.

David D. | Overall Experience |
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They treated my like family,,,,, Much Love & Respect

AMY G S. | Overall Experience |
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Customer did not leave a comment.

joshua G.
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The staff at the pickup location was phenomenal!

Jacqulynn J.
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Customer did not leave a comment.

Kalandra H. | Overall Experience |
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Alana and her team have always gone and beyond each time I visited the faculty. I would definitely rent again.

Ursela S.
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Yes the location on I-65 service road was so frustrating didn't have what I was I was looking for sent me to the Springdale location where he said he called and checked yes they had one available got there they said they told him no one was on the back a hour and a half later. Overall the spring sale location was good Alana was a d service was in and out and very relaxing

JEZYIAH Y.
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Owner and his wife were amazing. Already booked with this location again for my move in two weeks.

James W.
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Customer did not leave a comment.

Shameka H.
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The guy who checked me in was very friendly and helpful. Also professional

Kimberly H. | First Impressions |
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The staff at this location go above and beyond to satisfy their customers. They work together as a team to effectively complete all forms of business. I would always choose this location to do handle my uhaul and storage needs. Thank you so much much for your kindness and courtesy.

Tracy T.
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They were all super friendly over the phone as well as in the office. They made us feel like family even. Thank you guys so very much we appreciate you right now the world needs more people like you. Thank you

Miriam A.
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It is always a pleasure doing business at the Airport location. Their customer service is excellent. I would highly recommend this location to family and friends.

Azlean W. | Overall Experience |
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Customer did not leave a comment.

Kenneth G.
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SYDNIE F.
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Derrick was very helpful during my experience. He was very busy and handled it well, especially considering there can only be one customer in the store at a time.

Sonya M. | Overall Experience |
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Alana & her husband are the best representative for U-haul. Their personality is phenomenal . They are very caring people they make you feel like home away from home. Thanks for there hard work in keeping me happy and my property secure.

Jacelyn W. | First Impressions |
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Customer did not leave a comment.

LISA R.
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MATTHEW B.
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Green S.
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One packing pad was missing from the 24 I ordered.

John G. | Overall Experience |
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The staff you have running the facility were great. Best in years.

LILLIE C.
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Customer did not leave a comment.

MICHAEL H.
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Well normally I have no issue but this time I was twice charged once when I entered my card info online and also when I returned the rental so I've payed near 260 dollars for same day service fix this and I'll give 5 stars

Nakia A.
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It was very well kept, the pregnant receptionist was AMAZINGGGG, and she gave me information about storage that i didn't know, definitely would use her again. Thanks so much!

AUDREYIA J.
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Both employees were awesome! The morning employee was there with no wait! I was in and out in less than ten minutes! The afternoon employee was awesome as well! No wait and they both were knowledgeable and very professional

Daniel W.
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Customer did not leave a comment.

Kenishia J.
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Customer service was fast and reliable

Donnie L.
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Very impressed how the owner gave me excellent customer service.. that is a rarity during these times...would HIGHLY recommend this store to everyone!! Looking forward to during business with him again soon!!!

Green S.
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Truck roof repair leaked during rain shower while unloading.

Garrison V.
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Customer did not leave a comment.

Michele R.
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We were not able to use the trailer lights, the connection was wrong. When we tried to call to try and get the correct one, we were put on hold, and the call was never answered. The right tire on the Tow Dolly was Dry Rotted and blew..

Charanise B.
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Customer did not leave a comment.

zaria K. | Overall Experience |
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Absolutely love this place!! Staff was always SUPEE FRIENDLY & helpful! If I ever need storage space again this will be my go to place!

Monica B.
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Very nice guy annd accomodating please give him more hand sanitizer

VeAna A.
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Very friendly and professional

lewis w. | First Impressions |
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Thank you so much for your professionalism and courtesy.

Billy H.
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Customer did not leave a comment.

Kimberly Y.
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you guys did an amazing job with helping me. continue being great ??

Amber M.
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Customer did not leave a comment.

Rapheal W.
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Customer did not leave a comment.

Anna B.
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Great experience with the rental and everything was easy to do on my smartphone. No waiting and very convenient.

Wesley W.
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Everything was great I couldn't have asked for a better customer service. I will absolutely recommend and use this uhaul location again. Thank you

Kemeshia B.
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Customer did not leave a comment.

Gerard W.
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My service representative was extremely helpful and very professional to me.I had an excellent experience with my rental. Thank you for your help.

Erica P. | First Impressions |
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Customer did not leave a comment.

Courtney R.
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JOSEPH P G. | Overall Experience |
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Never had a problem in almost 27 years of using the storage facility. Great place and great people to work with.

David H.
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Everything was just great,there's probably nothing else you can do!!

Lisa C.
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My children and I needed a truck very quickly to move furniture from my children's fathers house to Florida due to his passing unexpectedly on May 1st in Mobile AL. The couple that ran the U-Haul office were so kind and went above and beyond to help us! You definitely need to keep these folks as it's hard to find customer service like they provided anywhere anymore.

Anona F.
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Customer did not leave a comment.

Steven D.
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This facility has excellent employees and management. Very happy to come and go with courtesy and efficiency.

JENNIFER W.
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Customer did not leave a comment.

Steven D.
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This management team has all the right things in place. Experience

Amy C.
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Customer did not leave a comment.

Rick S. | First Impressions |
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friendly staff and easy to work with

Elizabeth T.
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Had a reservation to pick up my truck at 5:30 On Sunday (after hours with the self service check in) . The app said my truck was there, but it was not. After an HOUR of calling and speaking to about 4 different people from customer service, someone shows up and asks if we are here about our truck. He explains that “the girl who worked earlier couldn't park the 26 foot truck”? The enployee was nice enough to take $25 off our rental, but for all the hassle, I felt like it should've been taken care of completely. Poor communication.

Steven D.
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Second time in two weeks I used this facility. Service was excellent and courteous.

Robert T. | First Impressions |
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Customer did not leave a comment.

Steven D.
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Courteous assistance. Efficient and helpful.

Ashley F. | Overall Experience |
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Customer did not leave a comment.

Zac M.
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Customer did not leave a comment.

Sandra R. | First Impressions |
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Each location I visited the staff was very friendly and helpful. Even, during these difficult times its really nice to see people smile and I must say the location on the service road GREAT GREAT customer service.

RaConda M.
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never met anyone, dropped off before it was open

Penny Y.
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Staff was very nice with great customer service.

Maurice H.
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Service was excellent and the people were supper nice. I will definitely use this location againn

William C. | First Impressions |
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Great staff, helpfull and resourcefull

Alysia C. | Overall Experience |
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Alaina and the whole team are so helpful, kind, accommodating, professional, and easy to work with! We will always use this U-haul location for van rental and storage needs.

Zatavia R. | First Impressions |
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Customer did not leave a comment.

Beverly J. | First Impressions |
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Omar P.
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Brandon T. | First Impressions |
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I didn’t like that I couldn’t bring my own lock and had to purchase one regardless. Everything else was great.

Bruce D.
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Improve app...

Kyla C.
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Austin aNd wife are an asset to your organization

John S.
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Customer did not leave a comment.

Stacie M.
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Excellent excellent excellent

Carla B.
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Was charged for damage that was already on the truck that I rented! This couple has a scheme going to collect insurance deductibles that they are not entitled to! The color of the paint on the truck is the same color as their storage doors!!! ORANGE!!! Do Not use this facility!!!!! I will be filing insurance fraud charges against this company!

Benjamin A.
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Thanks for everything. You guys, really helped us out moving into our first house.

Kevin M. | First Impressions |
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The owners of this property are very competent and professional. It was a smooth transition. Thank you.

Tesheka H.
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Customer did not leave a comment.

Bruce R.
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Customer did not leave a comment.

Tokwiny D.
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Cameras in the yard. My unit was broken into and all of my valuables stoned.

Scott R.
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Great customer service and a great overall experience.

Sherena C.
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Customer did not leave a comment.

Alonzo J.
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Nothing. Everything is good!

Michael P. | First Impressions |
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Alana and Austin were extremely polite and helpful during my move in process. They are an exceptional example of good customer service.

Mike D. | First Impressions |
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The gentleman explained everything in detail

Randall M.
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Customer did not leave a comment.

Lakindra L.
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Customer did not leave a comment.

Zenaida G.
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While the inside of the truck was clean the outside of the truck was very poor condition.

Susan J.
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THE MANAGERS AT THE AIRPORT BLVD LOCATION IN MOBILE, AL. ARE VERY PROFESSIONAL, HELPFUL AND FRIENDLY. I HAVE ENJOYED THEIR CUSTOMER SERVICE AND THE TRUCK RENTAL EXPERIENCE. EVERYTHING WAS EASY AND CONVENIENT, THANK YOU!

Yvette W. | Overall Experience |
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Staff WAS always friendly and very helpful

Ryan S.
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Customer did not leave a comment.

Brenda W. | First Impressions |
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Everything was exactly as advertised. Friendly helpful staff. Have only had a unit a week or so.

LAKUELDRA E. | Overall Experience |
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Love each and everyone of the staff it was a great experience and with me and my family relocating to George there were very healthfull.

Janice M.
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Friendley, fast excellent service

Susan J. | Overall Experience |
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THIS HAS BEEN A WONDERFUL EXPERIENCE, THANK YOU U-HAUL! ALANA AND AUSTIN ROBERTSON PROVIDED THE HIGHEST LEVEL OF SERVICE. THEY ARE FRIENDLY, PROFESSIONAL AND KNOWLEDGEABLE. MERRY CHRISTMAS! SUSAN

Virginia J. | Overall Experience |
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Very professional, organized and friendly. Would recommend them to anyone I know needed storage or moving needs.

mary c. | Overall Experience |
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Thank you for such a smooth experience.

ATTILA V. | Overall Experience |
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Owners are awesome..best u haul facility I've ever used

Planned Parenthood S. | Overall Experience |
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Always great staff. Always clean. Always felt safe. No issues at all.

Larry b. | Overall Experience |
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U should pro rate storage so patrons do t have to pay a whole month if they only need the u it 1 day out the month if taking stuff out

tamichael l. | First Impressions |
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N/a

Duane L. | First Impressions |
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Really try to accommodate customers. Know their business.

LAKUELDRA E. | First Impressions |
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Sweetest people I ever met.

STELLA J. | Overall Experience |
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The office staff was extremely helpful and I would recommend this location!!

aundrae G. | Overall Experience |
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They were always great and polite.

wanda w. | Overall Experience |
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Mr. & Mrs. Robertson are very professional, have very kind personalities, and just excellent business manners etiquettes.

Kara R. | Overall Experience |
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Very accommodating!

Japonica B. | First Impressions |
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the experience was great

ROBERT K. | Overall Experience |
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Gate Job

Knikita M. | Overall Experience |
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Excellent facility I’ll be using them in future

alexandra r. | Overall Experience |
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Austin and Alayna who manage this store could not have been more polite, helpful and professional! This was a great experience for us after a long move from New England. We highly recommend them!

Tracy p. | Overall Experience |
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The experience was excellent and the staff was terrific

Phyllis C. | First Impressions |
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Everything was above and beyond professional.

Pat D. | First Impressions |
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Was very impressed with Alana ..very helpful and a happy person

Kimberly H. | First Impressions |
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Friendly and courteous customer service thank you

Allen W. | Overall Experience |
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Always clean and secure. Staff always courteous and helpful. Would use this facility again!

Juan A. | Overall Experience |
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Owned by a young family who lived on site which made it extra conviniéndole if you ever had to get into the facility before opening or after closing. Very friendly and professional.

Tracy p. | First Impressions |
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The team at the location where I rented my truck were awesome! I haul is.blessed to have a team like they are! Would definitely rent from that location again.

BURTON PROPERTY G. | Overall Experience |
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We are leaving because we built our own storage. Thank you

phillip T. | First Impressions |
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Staff is very pleasant, accommodating and helpful.

Eileen O. | First Impressions |
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They are the best. Love that couple. So helpful and hardworking. You are lucky to have them. ❤️⭐️⭐️⭐️⭐️⭐️⭐️🌟

Jared J. | First Impressions |
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Super friendly.

Yvette W. | First Impressions |
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Answer all questions immediately

ANGELA S. | Overall Experience |
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Awesome storage facility!!!

William D. | Overall Experience |
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I am leaving comments for the CURRENT staff at the facility. The prior staff told me I could leave a ladder that would not fit on the 2nd floor in their unit, and they took it when they left.

Angela B. | First Impressions |
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Very pleasant, knowledgeable salesperson. He was patient even after solidifying my sale and having to cancel it. Thank you. I will always use UHaul at Springdale on Airport Blvd. Mobile.

Nylisha H. | Overall Experience |
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Service and team was awesome and family environment

victoria s. | Overall Experience |
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I would definitely recommend UHaul to anyone looking for safe storage.

SHERRY H. | Overall Experience |
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Staff very friendly and helpful!

wanda w. | First Impressions |
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I am very confident that my belongs are in a very safe and secure U-haul Company Storage Unit location in Mobile, Alabam with very Professional Management living on site location..

MICHAEL H. | Overall Experience |
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Very curtious, knowledgeable, clean and willing to help in any way possible. I feel the staff went out of their way to assist me in my needs! HIGHLY RECOMMENDED LOCATION!!! A++ rating if available!!!!

Bay C. | First Impressions |
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It was a very nice experience. We moved our office files in in the rain and they were completely helpful. Very nice owner and staff!!

Deshondra K. | Overall Experience |
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Very satisfied with everything

terry r. | Overall Experience |
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Na

Raymond M. | Overall Experience |
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l

Sandra A. | Reservation |
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The staff was very professional .

tonya l. | Overall Experience |
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Very helpful and friendly

carrie r. | Overall Experience |
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This is the secon storage and neither one had a light in it and very inconvenient for me. Advised the office several times.

Dianne M. | Overall Experience |
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Alana and family are friendly, enthusiastic and helpful. I never had problems but the ceiling in my unit needed some work. Expanded gate hours extremely convenient.

Karen L. | Overall Experience |
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Alana and Austin were always very helpful. Of all the different managers, they seemed to be the most helpful. You would actually see them around the facility checking on the units.

SHERRYL R. | Overall Experience |
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Clean, well managed & maintained facility. Friendly & helpful staff.

calvin r. | Overall Experience |
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Customer service was outstanding!

ANDREW H. | Overall Experience |
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Fitted our needs perfectly

ANTHONY F. | Overall Experience |
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I rented for 3 years with no problem. The storage is in a great location and it's well maintained. Highly recommend Anthony

Victor P. | Overall Experience |
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The manager and the staff were really friendly and great professional l will definitely use the u- haul again, great and Awesome people

Jeneane B. | Overall Experience |
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Staff very friendly and helpful

David C. | Overall Experience |
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Excellent service.. I could not ask for any more. Thanks.

ELIZEBETH W. | Overall Experience |
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thank you

audrey s. | Overall Experience |
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Clean ,safe and friendly and helpful staff.Thank you!👍⭐⭐⭐⭐⭐

Adrian R. | Overall Experience |
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None.

kenyatta c. | Overall Experience |
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Thank you for all your help

ALPHONSIUS C. | Overall Experience |
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The late fee charges is ridiculous .The facility closes a little bit too early,and opens too late especially on weekends.

LINDA G. | Overall Experience |
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They were pass helpful, Very respectful, and they stayed til job was to our satisfaction. Something None of the other three helpers did on our long move from nevada, BJ called us back to Thank us. Wow

carolyn S. | Overall Experience |
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Excellent customer service - always available, friendly, professional, and ready to answer questions. The lot was always neat and everything in place. Shelves well stocked.

No reviews have been submitted for this location.

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