Customer did not leave a comment.Marcus S.
Customer Reviews for U-Haul Moving & Storage of Springdale
Mobile, AL 36608
(across from Jason's Deli)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I switched my pick up time online, I never received another email that had the new information in it. It was confusing because when I changed the time, it automatically changed the location. Additionally, in the store they said that all pick up trucks had to do an in person check in. But it gave me the option for online when I booked. Just some confusing things about the website! The staff at the location was amazing was even found my credit card I left behind!Amanda S.
Thank you so much Alana😀Lewis W. | First Impressions
Customer did not leave a comment.Demarcus C. | First Impressions
This is an excellent storage facility it is always clean and very well maintained. I rented a storage unit from them for over two years. The Robertson’s (the purveyor’s for U-haul) are so nice, helpful, caring and make the over all experience a 11 out of 10. If you have an opportunity or need to rent a storage unit...MAKE SURE YOU CHOOSE THIS LOCATION!! You won’t be sorry.Jon F. | Overall Experience
Small parking area out front to return vehicle.James Y.
Customer did not leave a comment.CANDICE M.
Overall, a great experience. I was sorry to leave and would have stayed if the site were closer to our new residence. Management could even have been nicer or more cooperative.Barbara S. | Overall Experience
They are great just wish they stayed open laterDANIEL B. | First Impressions
No warning about how sluggish the truck ran up to 50 mph.Thomas B.
Customer did not leave a comment.BENJAMIN S.
Alana and her team were amazing and always very friendly! I would highly recommend this location!Douglas C. | Overall Experience
Customer did not leave a comment.Douglas C.
Customer did not leave a comment.chashity l. | Overall Experience
Customer did not leave a comment.amber r. | Overall Experience
Nothing. The customer service is beyond excellent. I also have a unit and the staff is always pleasant and friendly. I would and will recommend and come back. I went to other UHAUL places and never received the courteous treatment that I receive at this location.KATHY B.
Customer did not leave a comment.Jeffrey V.
Customer did not leave a comment.loukisha s. | First Impressions
Customer did not leave a comment.Keith F. | Overall Experience
Customer did not leave a comment.Crystal M. | Overall Experience
Everything is great! I recommend this location for storage to everyone! Friendly and lovable staff!Kenton W. | First Impressions
The brake makes metal noise and pushy.Kiho K.
Customer did not leave a comment.AMY L.
Customer did not leave a comment.Brashawn Y.
The service guy was very friendlyMICHAEL J.
The managers at this location were nice, professional, as well as personal. I was treated like family and like they had known me a long time,, didn't treat me as a dollar sign. I also rented a 10 x 10 storage bin that they held for me knowing I was coming form Birmingham, AL and not sure when I would arrive. It was a wonderful experience.GREGORY M.
I had a positive experience in every way. Salesperson was courteous and helpful.Sandra P.
Customer did not leave a comment.Samuel R. | Online Move In
A larger parking lot.PAMELA S.
Very friendly staff. Convenient location.herbert f. | First Impressions
Not much. Employee was great.CORWIN N.
Customer did not leave a comment.Marzelous H.
Please state whether or not equipment is available before purchasing. I ordered a utility dolly so I could move my furniture downstairs; however I assumed the dolly was in the back of the uhaul when i picked it up because I heard a lot of noise while driving. It was not. No one called to say anything about the miscommunication. So I called and the lady directed me to go and pick up one from a different location. My car is too small to pick one up so I had to drive the uhaul which resulted in more miles which thus resulted in more charges than anticipated. Which also costed me more time because of traffic. It was inconvenient.Allison C.
Always so nice and accommodatingCHRISTI S. | First Impressions
Customer did not leave a comment.Marvin L. | Overall Experience
Customer did not leave a comment.Kisha S.
Customer did not leave a comment.Marcus J.
Nothing. Representative was efficient. Everything went smoothlyJohn S.
Great experience. Had to keep our furniture in storage until we signed for our house. Nice, clean, and convenient.Nancy D. | Overall Experience
Customer did not leave a comment.Sandra R. | First Impressions
Customer did not leave a comment.Alice H.
The heater did not work and it was 40 degrees and the inside was dirty with an odd scentKenneth W.
Customer did not leave a comment.Terry A.
Owners and staff were so very nice and helpful. Highly recommendstephani l. | Overall Experience
Customer did not leave a comment.Ciara N. | Overall Experience
Austin and Alana were Great at helping my needs for the move!! I am glad that they had a 26' truck available! That made our move Great ! They are very helpful and kind! Thank You From JOE AND NICOLE!Joseph M.
Customer did not leave a comment.Thomas E.
The couple that run this office is very nice and knowledgeableRose M.
Tell your employees to not accuse customers of stuff they didn't do.Dylan B.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.CHERRY W. | First Impressions
Customer did not leave a comment.Amanda G. | First Impressions
Great experience!Douglas B.
My experience was different for the two locations the equipment was split between. The UHAUL on 3755 Airport Rd rep showed no concern for the inconvenience of not having a dolly with the truck. The purpose of the reservation is to reserve equipment for the appointment. Then the guy told me I couldn't park my vehicle in their parking lot. Now I'm a customer but I cannot park there temporarily. When I raise concerns about not having a dolly to haul my appliances from a 3rd level unit he stated I just need to go find my own dolly from another store. I received not support on this matter. I had to do all the running around myself even though I reserved it. The next split location was in an entire different city it took over and hour to get a dolly makes no sense. I called corporate and the woman I spoke to stated equipment isn't guaranteed so you should expect to not always get what you reserve. I said so inconveniencing the consumers is practice of this company and we should just accept that. She stated I would be contacting in 72 hours. I haven't heard anything as of yet. By the way I paid nearly $300 and that's way to much money to not be compensated or accommodated for anything. Going forward I will not use this company.Vvonaka R.
Customer did not leave a comment.Alandia D.
Customer did not leave a comment.ANNETTE J.
Customer did not leave a comment.Charlene W. | First Impressions
👍🏼andrew k. | Overall Experience
The truck needed gas.Margaret H.
Super friendly and accommodating.Theresa I.
Very nice and helpful they all needed raises!!!Brian s. | Overall Experience
Manager and all employees very nice and helpful. If I ever need storage again will definitely be back.JAMES B. | Overall Experience
The lady who works the counter is so sweet very helpful as always my daughter had a storage space here she is just as sweet as everdesiree d. | Overall Experience
Customer did not leave a comment.Latrice S.
Customer did not leave a comment.felisha k. | Overall Experience
Customer did not leave a comment.Sherrie V.
Customer did not leave a comment.Anthony S.
The worker was very helpfu getting me checked outl and didn't have to go through that horrible online after hours check in that took an hour to complete.Shannon W.
Everyone was so helpful when I checked out. I walked back to the unit and a nice man gave me a ride back to the front in his cart...also, I left my Iphone at the desk and once discovered, drove back and the very pleasant young man at the desk walked out with a smile and handed it to me. Great people!Judi D. | Overall Experience
The owners are the sweetest, most accommodating people I've ever done business with. I will definitely use this location vs any other for any U-Haul or storage needs.Kenya B.
Customer did not leave a comment.Gregory B.
Everything was perfect!!Loveda L.
Customer did not leave a comment.Nicholas T.
Everyone was awesome and helpful.John R. | First Impressions
The couple running the Uhaul Storage were so incredibly nice and helped me with any issues I had! Such kind people, highly recommend.sandra s. | Overall Experience
Damien was wonderful! Answered all my questions and explained things thoroughly and was extremely nice! I've never used Uhaul before, but I definitely will again because of Damian !Catherine S.
Clean area Helpful and respectful employeesdiane b. | Overall Experience
Customer did not leave a comment.Christian S.
Customer did not leave a comment.Jackson P.
Customer did not leave a comment.terrell l. | Overall Experience
People in charge are amazingly great, best experienced ever.alejandra a. | First Impressions
Customer did not leave a comment.Natalie A. | Overall Experience
Customer service was excellent!! Very friendly and helpful. Quick service.Sarah M.
Alana was really helpful and very easy to work with. Highly recommend.Jessica O. | Overall Experience
Customer did not leave a comment.Arrick G.
My experience was super. The online reservation made it quick . The gentleman who handled my transaction was friendly and humorous. He wasted no time in processing my order and I was on my way without glitch.Vivian B.
Customer did not leave a comment.Tina W.
Nothing at this timeJames J.
Customer did not leave a comment.Adrianne G. | Overall Experience
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Jalynn W. | First Impressions
The couple that manages this U-haul establishment were AWESOME! They were extremely helpful, friendly and personable. Nothing was too much trouble. If I need another U-Haul truck, I will certainly look forward to renting from them, again!ronald H.
Customer did not leave a comment.Freea J.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.Catherine S.
Customer did not leave a comment.Michkayla P. | Overall Experience
Customer did not leave a comment.Kimberly H. | Overall Experience
everyone was always so nice and the place is very clean and secureRick S. | Overall Experience
Customer did not leave a comment.Douglas T.
Hard to call inJAMES H. | Overall Experience
Customer did not leave a comment.Brianna J. | Overall Experience
The Robertsons were very polite and professional. I found them to be the most positive part of the experience of storage unit rental.Kevin M. | Overall Experience
Customer did not leave a comment.sandra r. | Overall Experience
Customer did not leave a comment.Melanie M.
Customer did not leave a comment.Kimberly H.
The pick up was very easy to find and the people were great to deal with.. Very helpful and professional.Dominick W.
Customer did not leave a comment.Curtis T.
The guy was super nice!Richard F.
Customer did not leave a comment.Sereta F.
Customer did not leave a comment.Lucius S.
Customer did not leave a comment.Christopher W.
The owners are fantastic people, and will go above and beyond to help.Heath H.
Would recommend to anyone. They are awesome. Very helpful.Donna T.
They treated my like family,,,,, Much Love & RespectDavid D. | Overall Experience
Customer did not leave a comment.AMY G S. | Overall Experience
The staff at the pickup location was phenomenal!joshua G.
Customer did not leave a comment.Jacqulynn J.
Alana and her team have always gone and beyond each time I visited the faculty. I would definitely rent again.Kalandra H. | Overall Experience
Yes the location on I-65 service road was so frustrating didn't have what I was I was looking for sent me to the Springdale location where he said he called and checked yes they had one available got there they said they told him no one was on the back a hour and a half later. Overall the spring sale location was good Alana was a d service was in and out and very relaxingUrsela S.
Owner and his wife were amazing. Already booked with this location again for my move in two weeks.JEZYIAH Y.
Customer did not leave a comment.James W.
The guy who checked me in was very friendly and helpful. Also professionalShameka H.
The staff at this location go above and beyond to satisfy their customers. They work together as a team to effectively complete all forms of business. I would always choose this location to do handle my uhaul and storage needs. Thank you so much much for your kindness and courtesy.Kimberly H. | First Impressions
They were all super friendly over the phone as well as in the office. They made us feel like family even. Thank you guys so very much we appreciate you right now the world needs more people like you. Thank youTracy T.
It is always a pleasure doing business at the Airport location. Their customer service is excellent. I would highly recommend this location to family and friends.Miriam A.
Customer did not leave a comment.Azlean W. | Overall Experience
Customer did not leave a comment.Kenneth G.
Derrick was very helpful during my experience. He was very busy and handled it well, especially considering there can only be one customer in the store at a time.SYDNIE F.
Alana & her husband are the best representative for U-haul. Their personality is phenomenal . They are very caring people they make you feel like home away from home. Thanks for there hard work in keeping me happy and my property secure.Sonya M. | Overall Experience
Customer did not leave a comment.Jacelyn W. | First Impressions
Customer did not leave a comment.LISA R.
Customer did not leave a comment.MATTHEW B.
One packing pad was missing from the 24 I ordered.Green S.
The staff you have running the facility were great. Best in years.John G. | Overall Experience
Customer did not leave a comment.LILLIE C.
Well normally I have no issue but this time I was twice charged once when I entered my card info online and also when I returned the rental so I've payed near 260 dollars for same day service fix this and I'll give 5 starsMICHAEL H.
It was very well kept, the pregnant receptionist was AMAZINGGGG, and she gave me information about storage that i didn't know, definitely would use her again. Thanks so much!Nakia A.
Both employees were awesome! The morning employee was there with no wait! I was in and out in less than ten minutes! The afternoon employee was awesome as well! No wait and they both were knowledgeable and very professionalAUDREYIA J.
Customer did not leave a comment.Daniel W.
Customer service was fast and reliableKenishia J.
Very impressed how the owner gave me excellent customer service.. that is a rarity during these times...would HIGHLY recommend this store to everyone!! Looking forward to during business with him again soon!!!Donnie L.
Truck roof repair leaked during rain shower while unloading.Green S.
Customer did not leave a comment.Garrison V.
We were not able to use the trailer lights, the connection was wrong. When we tried to call to try and get the correct one, we were put on hold, and the call was never answered. The right tire on the Tow Dolly was Dry Rotted and blew..Michele R.
Customer did not leave a comment.Charanise B.
Absolutely love this place!! Staff was always SUPEE FRIENDLY & helpful! If I ever need storage space again this will be my go to place!zaria K. | Overall Experience
Very nice guy annd accomodating please give him more hand sanitizerMonica B.
Very friendly and professionalVeAna A.
Thank you so much for your professionalism and courtesy.lewis w. | First Impressions
Customer did not leave a comment.Billy H.
you guys did an amazing job with helping me. continue being great ??Kimberly Y.
Customer did not leave a comment.Amber M.
Customer did not leave a comment.Rapheal W.
Great experience with the rental and everything was easy to do on my smartphone. No waiting and very convenient.Anna B.
Everything was great I couldn't have asked for a better customer service. I will absolutely recommend and use this uhaul location again. Thank youWesley W.
Customer did not leave a comment.Erica P. | First Impressions
Never had a problem in almost 27 years of using the storage facility. Great place and great people to work with.JOSEPH P G. | Overall Experience
friendly staff and easy to work withRick S. | First Impressions
Customer did not leave a comment.Robert T. | First Impressions
Customer did not leave a comment.Ashley F. | Overall Experience
Each location I visited the staff was very friendly and helpful. Even, during these difficult times its really nice to see people smile and I must say the location on the service road GREAT GREAT customer service.Sandra R. | First Impressions
Great staff, helpfull and resourcefullWilliam C. | First Impressions
Alaina and the whole team are so helpful, kind, accommodating, professional, and easy to work with! We will always use this U-haul location for van rental and storage needs.Alysia C. | Overall Experience
Customer did not leave a comment.Zatavia R. | First Impressions
Customer did not leave a comment.Beverly J. | First Impressions
I didn’t like that I couldn’t bring my own lock and had to purchase one regardless. Everything else was great.Brandon T. | First Impressions
The owners of this property are very competent and professional. It was a smooth transition. Thank you.Kevin M. | First Impressions
Alana and Austin were extremely polite and helpful during my move in process. They are an exceptional example of good customer service.Michael P. | First Impressions
The gentleman explained everything in detailMike D. | First Impressions
Staff WAS always friendly and very helpfulYvette W. | Overall Experience
Everything was exactly as advertised. Friendly helpful staff. Have only had a unit a week or so.Brenda W. | First Impressions
Love each and everyone of the staff it was a great experience and with me and my family relocating to George there were very healthfull.LAKUELDRA E. | Overall Experience
THIS HAS BEEN A WONDERFUL EXPERIENCE, THANK YOU U-HAUL! ALANA AND AUSTIN ROBERTSON PROVIDED THE HIGHEST LEVEL OF SERVICE. THEY ARE FRIENDLY, PROFESSIONAL AND KNOWLEDGEABLE. MERRY CHRISTMAS! SUSANSusan J. | Overall Experience
Very professional, organized and friendly. Would recommend them to anyone I know needed storage or moving needs.Virginia J. | Overall Experience
Thank you for such a smooth experience.mary c. | Overall Experience
Owners are awesome..best u haul facility I've ever usedATTILA V. | Overall Experience
Always great staff. Always clean. Always felt safe. No issues at all.Planned Parenthood S. | Overall Experience
U should pro rate storage so patrons do t have to pay a whole month if they only need the u it 1 day out the month if taking stuff outLarry b. | Overall Experience
N/atamichael l. | First Impressions
Really try to accommodate customers. Know their business.Duane L. | First Impressions
Sweetest people I ever met.LAKUELDRA E. | First Impressions
The office staff was extremely helpful and I would recommend this location!!STELLA J. | Overall Experience
They were always great and polite.aundrae G. | Overall Experience
Mr. & Mrs. Robertson are very professional, have very kind personalities, and just excellent business manners etiquettes.wanda w. | Overall Experience
Very accommodating!Kara R. | Overall Experience
the experience was greatJaponica B. | First Impressions
Gate JobROBERT K. | Overall Experience
Excellent facility I’ll be using them in futureKnikita M. | Overall Experience
Austin and Alayna who manage this store could not have been more polite, helpful and professional! This was a great experience for us after a long move from New England. We highly recommend them!alexandra r. | Overall Experience
The experience was excellent and the staff was terrificTracy p. | Overall Experience
Everything was above and beyond professional.Phyllis C. | First Impressions
Was very impressed with Alana ..very helpful and a happy personPat D. | First Impressions
Friendly and courteous customer service thank youKimberly H. | First Impressions
Always clean and secure. Staff always courteous and helpful. Would use this facility again!Allen W. | Overall Experience
Owned by a young family who lived on site which made it extra conviniéndole if you ever had to get into the facility before opening or after closing. Very friendly and professional.Juan A. | Overall Experience
The team at the location where I rented my truck were awesome! I haul is.blessed to have a team like they are! Would definitely rent from that location again.Tracy p. | First Impressions
We are leaving because we built our own storage. Thank youBURTON PROPERTY G. | Overall Experience
Staff is very pleasant, accommodating and helpful.phillip T. | First Impressions
They are the best. Love that couple. So helpful and hardworking. You are lucky to have them. ❤️⭐️⭐️⭐️⭐️⭐️⭐️🌟Eileen O. | First Impressions
Super friendly.Jared J. | First Impressions
Answer all questions immediatelyYvette W. | First Impressions
Awesome storage facility!!!ANGELA S. | Overall Experience
I am leaving comments for the CURRENT staff at the facility. The prior staff told me I could leave a ladder that would not fit on the 2nd floor in their unit, and they took it when they left.William D. | Overall Experience
Very pleasant, knowledgeable salesperson. He was patient even after solidifying my sale and having to cancel it. Thank you. I will always use UHaul at Springdale on Airport Blvd. Mobile.Angela B. | First Impressions
Service and team was awesome and family environmentNylisha H. | Overall Experience
I would definitely recommend UHaul to anyone looking for safe storage.victoria s. | Overall Experience
Staff very friendly and helpful!SHERRY H. | Overall Experience
I am very confident that my belongs are in a very safe and secure U-haul Company Storage Unit location in Mobile, Alabam with very Professional Management living on site location..wanda w. | First Impressions
Very curtious, knowledgeable, clean and willing to help in any way possible. I feel the staff went out of their way to assist me in my needs! HIGHLY RECOMMENDED LOCATION!!! A++ rating if available!!!!MICHAEL H. | Overall Experience
It was a very nice experience. We moved our office files in in the rain and they were completely helpful. Very nice owner and staff!!Bay C. | First Impressions
Very satisfied with everythingDeshondra K. | Overall Experience
Naterry r. | Overall Experience
lRaymond M. | Overall Experience
The staff was very professional .Sandra A. | Reservation
Very helpful and friendlytonya l. | Overall Experience
This is the secon storage and neither one had a light in it and very inconvenient for me. Advised the office several times.carrie r. | Overall Experience
Alana and family are friendly, enthusiastic and helpful. I never had problems but the ceiling in my unit needed some work. Expanded gate hours extremely convenient.Dianne M. | Overall Experience
Alana and Austin were always very helpful. Of all the different managers, they seemed to be the most helpful. You would actually see them around the facility checking on the units.Karen L. | Overall Experience
Clean, well managed & maintained facility. Friendly & helpful staff.SHERRYL R. | Overall Experience
Customer service was outstanding!calvin r. | Overall Experience
Fitted our needs perfectlyANDREW H. | Overall Experience
I rented for 3 years with no problem. The storage is in a great location and it's well maintained. Highly recommend AnthonyANTHONY F. | Overall Experience
The manager and the staff were really friendly and great professional l will definitely use the u- haul again, great and Awesome peopleVictor P. | Overall Experience
Staff very friendly and helpfulJeneane B. | Overall Experience
Excellent service.. I could not ask for any more. Thanks.David C. | Overall Experience