They are very rude and not helpful at all
Robert W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Springfield South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was great. Trailer had small items of garbage in it, some broken glass as well. This was an open trailer so no one reviewed it. I also lubricated the Jack and ramp, it all Moved hard but was much better after I did that. Maybe a checklist and some simple maintenance steps to take for a better customer experience.
JEFFREY FThe container was here in local facility on 2-Jul and scheduled for delivery on 3-Jul but was delivered to me on 4-jul. Although most of the things are in perfect condition but one of my dressers broke and I had to discard it. Not sure if I can claim anything or not as I do not have any information about that process. The container also looked a bit damaged from outside.
Rahul SNothing - the staff is graet
GARY HGreat service every time.
DIANA E | First ImpressionsSteve was especially helpful with a billing error. Thank you Steve
RICHARD SI can’t think of anything. Very professional and seamless.
GARY MThis is an excellent service.
Robert PGreat staff.
Nora T | First ImpressionsAlways a good experience at this location. Friendly helpful staff. Good equipment. Always quick and easy in and out. Great convenient location. Thank you!
THADIUS KVery easy location to drop off.
Travis Gyou have a great crew at the 6th street location in Springfield Illinois
GERALD MVery easy process. Super clean.
alicia c | First ImpressionsThe person that helped me was friendly, quick and fast. Great staff person.
BRIAN DClean facility with professional staff.
DAVID COk
Skashena N | Overall ExperienceAyllsa and her staff are the very best and now with Bre back things are top notch! Service is excellent. These young women know what they're doing!! ⭐️⭐️⭐️⭐️⭐️
Donnie L | First ImpressionsElizabeth provided excellent customer service. She went above and beyond to service our needs, and she did it graciously and with a caring and happy attitude. Something you rarely if ever see anymore.
KAMELA MCalista and Beth were knowledgeable, helpful, and professional. Great experience!
JANEL SVery clean, and nice staff!
CHRISTOPHER T | Overall ExperienceThe only drawback to the facility is the monthly cost to rent the unit, otherwise a perfect experience.
Terry D | Overall ExperienceVery fast and efficient! Renting online made it much easier. Very easy pickup and drop off.
TIMOTHY MThank you for making our drop off easy to complete. We were able to drop off and get checked in and get receipt before leaving site.
Kelly LFriendly staff
PAUL KVery very clean and maintained! Very nice storage facility! Highly recommend!
Nicholas R | First ImpressionsN/A
LISA HMy account was always messed up and I was often locked out of my unit and U-Haul was at fault
Winnie L | Overall ExperienceSteven Rowden installed my new hitch on my 2023 Hyundai Palisade. He did a wonderful job and was very knowledgeable. I would recommend Steven and U-Haul to my friends and family for future installations. Well done. John Jones 720-810-1967
JOHN JGreat and friendly service!
Michele RStaff was very helpful and nice!
JULIE KThank you very nice unit..and using it help make my move easier.
John L | Overall ExperienceThank you for everything Steve!
Leanne B | Overall ExperienceI was given a U-Haul that was leaking as it rained hard for the two days, I rented the truck. I had some small damage, but I was able to recover the items damaged. It was also shifting gears like it needed a better transmission. I have had better U-Haul experiences this was my least favorite.
SHATRIYA SPickup and Return were easy and efficient. The manager acknowledged and respected my 30 yrs of military service with a discount. I’ll be back to rent from this place again.
KEVIN HWell they tried to charge me $10 extra for a 1/10th of a gallon short gas. I had pictures from before and after and the employee refused to believe and said it's corporate policy! What a horrible experience!
YOGESHKUMAR CGreat
JUAN MA "REAL" Uhaul location! Very customer oriented.
Jack SThey required me to drive in reverse which made me uncomfortable. I should have been permitted to drive forward as close as possible and they take the trailer the few feet to their desired location. There were two U-Haul representatives to assist but it appeared both wanted to do as little as possible. The movement occurred on U-Haul property and to the location stated on sign. They then redirected me to another location and requested to drive the entire distance in reverse.
ANGEL GTruck was ready but key was not in the correct box, but employees were friendly and helpful! The blonde girl moving/checking in trucks was especially helpful as she went out of her way to bring us the truck bc it was parked at the end of the lot!
Zackrey LIT WAS HORRIBLE I WILL NEVER RECOMMEND
DANIELLE FMixed reviews. When I originally signed up for one U-box I paid IN FULL according to the invoice. Unless it was buried in small print in the myriad of emails and texts I received, I was not told until the morning of drop-off that there was an extra charge of over $100. Of course, I had no choice...you had my possessions in your possession. I received a text around 7:30am that the delivery driver was "on the way". She arrived over an hour later. Would it not be more customer friendly to provide an ETA instead of 'On the way?' Seems like a simple thing. The pickup driver herself was friendly enough once she got here.
Randall KVery professional and courteous.
CHRISTOPHER T | First ImpressionsFast and efficient check in and check out! Assisted with hooking up the hitch for the trailer.
KATHLEEN MI would recommend providing a jack to unhook the trailers. I assisted the tech unhooking the trailer in today I cannot walk from lifting the trailer off the hitch
JEFFREY BNever rented a U-Haul or truck before this. This experience was extremely easy and user friendly. Would rent from here again!! 10/10
Sara SThe female employees were very friendly and efficient.
SELVON LWorkers there were amazing and deserve the biggest raise when they are up for a raise
David M | Overall ExperienceThe 2 blonds there are smoking hot totties . The guy that works there is awesome but the woke chick hates me . I hope she finds Jesus
ROBERT SVery Professional staff
BRIAN K | Overall ExperienceVery clean facility!! The manager is always there and is nice. I would 100% use this U-haul again!
Ashley R | Overall ExperienceDon’t forget that your doing a great service for people in need.
JOHN TThe only thing that would help improve the customer experience is if we could just drop the trailer and go vs. having to find a worker and then having to back the trailer into the appropriate return spot ourselves.
KENDALL AOutstanding customer service. Staff was very helpful, friendly, and knowledgeable. Will recommend to family and friends!
JOHN JGreat experience. Customer service was exceptional. I highly recommend using this UHAUL location.
ROBERT BThe person that attended to me was an exceptional customer service person. I had a wonderful experience
TINA MElizabeth was extremely patient with me when I first showed up at 8am. My coffee wasn't coffee-ing just yet, but she helped guide me along through how the U-Haul process worked. This was my first rental ever, and I have to say, it beats the multi-trip car hauls of the past. With the overall friendliness of the staff, my fiancee and I are looking forward to renting from U-Haul again next time we find ourselves in need of hauling anything!
JOSE SGreat service!
RYAN SFacility and rentals are and have been clean, great location and people are friendly. Thank you.
Bryan PEverything worked like it should, however, I opted not to have the insurance but was charged anyway and the clerk did not credit the fee back. Other than that everything was good.
Wesley WGM helped me load up a Ubox and get a truck rented and on the road within 10 minutes. Very knowledgeable and efficient great experience
DYLAN Odid NOT tell me about upchage of 15.00 for the insurance on the van I rented, was not pleased.
BARBARA DIt was actually so easy, truck was in excellent condition, it was all very convenient
Holly PThe gal who checked me in was friendly and helpful
Chad L | First ImpressionsTruck keys assigned to me were not where the check out person thought they should be so a different truck was assigned. No big deal other than some additional minor computer issues. Started the check over process prior to leaving. The gas gauge was less than the Full mark and I tried to make a note of it but the check in system would not allow it. Should be apparent in the check in photo. After filling during the trip, probably 60 miles worth of gas was not in the tank when I pulled off the lot. Not a huge deal, just think Uhaul would make sure trucks leaving the shop had actual full tanks of gas if I'm expected to leave it with a full tank. Would have gone back in and said something, but wasn't sure what the gauge normally looks like until I filled it completely later. Other than that, great truck and did the job. The drop off site in Nashville, on the other hand, was ridiculous. Mostly a pot shop that does a little Uhaul on the side. Not sure how Uhaul would think that set up was okay, let alone professional (cause it wasn't).
GARY VExcellent service from beginning to end. Female drivers to deliver and pick up the U-Haul boxes were simply terrific, Stanna in Springfield, IL area and Madison in Grand Junction, CO area. 5 stars all the way
Pam SWell everything was good until the customer service rep told us we only owe $10 my son looked at his account and it was debited for $79 and some change . My thing is I paid $69 prior to the visit . Couldn’t understand why my card was charged the day before for $69. I Called the store I was told me and my son have to work it out among ourselves . And that when someone return the truck they card be debited if that’s the case my card should have never been charged
REGINALD DI have no recommendations for improvement. The staff was great!!
SHEILA RMoved out 12/26/2024 was still charged even though I called and spoke to a associate
Cynthia T | Overall ExperienceCostumer serive was very friendly and will use that location again .South 6th street Springfield il
THERESA E | First ImpressionsThank u so much, Daniel Seed
DANIEL SI just didn’t like being followed around by one of the workers/manger while I was moving out with help
darlene j | Overall ExperienceToo many mistakes about my unit and each time I had to go to the office because I was locked out of my unit every other day. The office helped each time but very annoying to have to keep getting the same issue resolved
Winnie L | First ImpressionsI did not get the girls name who checked us in but she rocks.. She is informative and knowledgeable of her duties at hand. She deserves a double raise!
Traci B | First ImpressionsI mean I really couldn’t answer about the staff because wasn’t there less than month never dealt with anyone I do know I emailed them to let them know we was out on the first and they still kept trying to charge the card
Tyrone V | Overall ExperienceWas given the wrong room size
Winnie L | Online Move InNo one answered the phone when called. Facility was secure but dark. Very clean
Stacey B | Overall ExperienceI only put average because the store employee asked me if I wanted to autopay my payments on the storage unit I said no absolutely not. I will come and pay it monthly. But Nov 1st I had an auto payment come out for the storage unit. Now, if I didn’t have money in there I would have been charged $30 for overdraft. You all would have gotten paid but I would have paid extra for something I asked you all not to do.
Sarah S | Overall ExperienceThe staff were so helpful and kind in a time of chaos. It was truly appreciated! Highly recommended!
Brittany S | First ImpressionsHad a great experience and felt safe knowing our items were at a clean, secure and well maintained facility.
CHRISTOPHER M | Overall ExperienceVery friendly people and very clean facility
WARREN F | Overall ExperienceStaff is very polite and supportive
Sravanthi G | Overall ExperienceFacility was always clean, staff was very helpful and pleasant. Storage unit carts were always available as I moved my belongings in and out numerous times during my almost 5 months of renting. Definitely made it easier for me to move things on my own. Would definitely use again as needed in the future.
shante h | Overall ExperienceThanks for everything I really appreciate you guys
CHARMELLE J | Overall ExperienceFirst of all NO ONE GAVE ME ANY INFORMATION ON THE UNITS, which caused me to be locked out right before I was done moving out I had to wait for someone to come out to get in the alarm went off as if I was breaking in ,then the police came and asked for ids of everyone with me and waited for us to leave it was horrible. We were calling texting and emailing everyone and still couldn't get any help il never recommend this facility to anyone.
keasha s | Overall ExperienceI would recommend this facility to family and friends.
BETTY P | First ImpressionsWould do it again. Great place and very clean
peggy s | Overall ExperienceI felt welcome the staff was very helpful and had excellent customer service
KENYA D | First ImpressionsFantastic storage unit and climate control is great.
Tanya K | Overall ExperienceThe original lock I received was defective and had to be cut off the unit, other than that, everyone was very helpful and the facility was always clean.
Chrisy G | Overall ExperienceFound mice droppings in my storage unit. I made sure I did not store any food in my storage. When I notified the front desk worker she said ok we'll check on it and that was all. The truck I checked out from your location leaked into the inside of the storage area on my drive. Everything that I had from the middle of the 26' to the back shelf was wet when I got home to unpack. Some electronics and a mattress were soaked and destroyed. Very unhappy with my uhaul experience to say the least. Need to file a claim! I already filed a claim for finding mice droppings in my storage unit.
Alicia W | Overall ExperienceExcellent!!!
Jerold G | Overall ExperienceEveryone I dealt with was great and very helpful. the facility is clean and very easy to use.
Robert R | First ImpressionsGreat customer service behavior. Beautiful, clean facility. Excellent location.
Jack F | First ImpressionsSteven was excellent checking us in to our unit. A++
Adam B | First ImpressionsStaff very friendly and accommodating and totally respectful and professional! Great job!
Don W | First ImpressionsStaff was very helpful and friendly.
Kyle b | First ImpressionsI moved out of my storage unit yesterday. (4/21/24) That is 10 days left or 1/3 of the month left that I had already paid for. My storage fee was $99/month. (Or broke down $33 every 10 days) I don’t understand how if there is still 1/3 of the month left, I would not be refunded for moving out early. I was told that it was too close to my next billing date. I do feel I should be credited for the portion of the month that I paid for but did not use.
Jennifer Z | Overall ExperienceBeth and Calista were very accommodating, friendly, respectful, understanding and gracious.
Delinda C | First ImpressionsI am totally pleased with my storage unit
Ruth J | Overall ExperienceLove the facility and the staff. Very chill and personable.
STEVEN B | First ImpressionsHad no problem with the personnel at the storage unit. They were real friendly and helpful.
Neil P | Overall ExperiencePlace was always clean workers always nice
Beau E | Overall ExperiencePrice was a little high. Would have like a refund on a partial month not used. I needed a place close to my home
THERESA T | Overall ExperienceGreat job Staff was amazing. Place was very clean Very easy and quick service 10 stars
Angel P | First ImpressionsThe girls there helped me so much. This is a great facility! I made some mistakes on the on-line process but they walk me through it!!! All my questions where answered by them! 5 stars all the way. An they need a raise for putting up with an old guy like me!!!!
Napoleon B | First ImpressionsThanks for all of your help, southern view, Illinois u-haul. Great staff, even better service. Drive on!
GEORGE R | Overall ExperienceThe staff was amazing
LISA F | Overall ExperienceThey checked me in and checked my out before I even began my rental. Then three weeks after moving in, they locked out my unit and said I moved out without telling them, even though my locks were still on the units. They blamed it on a system glitch, but had to manually put those extra locks in my units. Wouldn’t you call someone before doing that?? No one tea co ed out to me at all, and it was pure luck that we discovered it during business hours, as we were preparing to unload a truck. The high school kids they have running this place could really use some customer service and common sense training.
Courtney O | First ImpressionsThe ladies were very nice
LASHAUNDA S | First ImpressionsI really appreciate the service.
david s | First ImpressionsAmazing !!! This U-Haul helped me with my storage they had a promotion that really helped me on my bill amazing staff and very understanding!!! 10/10 recommend
Nia W | First ImpressionsEverything was fine but some of the doors weren’t unlocked and the staff was extremely unpleasant. It was clear they were too busy and not enough workers, but they were flat out rude.
Courtney O | Overall ExperienceThe person who helped me was very kind and helpful. She made my move to be less stressful by helping with my questions. Thank you!
Megan P | First ImpressionsThe facility was well lit but this specific unit was not.
Stefanie M | Overall ExperienceSteve the GM was so great he stepped in to help this young girl who was struggling with helping and ray was so sharp
Ray D | Overall ExperienceVery Nice Staff.
Brian S | Overall ExperienceAll your staff are fantastic and very helpful. We will definitely be back.
Theresa G | First ImpressionsGood space nice and neat and very well experience with staff
Markia M | Overall Experiencethe one young lady was very mean and used profanity.
terrence l | Overall ExperienceThank you for keeping my things self
Lisa W | Overall ExperienceRude staff
Melissa M | First ImpressionsThe staff was friendly
Brandon G | Overall ExperienceLet me stay in office during bad storm, waited for a long time, no problem......thanks again !!!!!!
Angela W | First ImpressionsVery nice--clean, brand new building and storage area. Thank you staff for your time !!!!!
Angela W | First ImpressionsI came to the storage unit that I had gotten on 729/23 to unload the truck that I rented from South 6th Street Springfield Illinois and I cannot unload the truck that is due by 7/30/23 at 7:00 p.m. I am here and have no access to the storage unit I don't know what to do I'm waiting on a call back
Misty B | First ImpressionsI’ve rented trucks and vans and then a storage unit. Everyone there, almost all of them were women were very professional, helpful and just nice. That’s very refreshing. Always made my transactions easy. I’ll continue to use in future when needed. The 6th street location is Springfield, il is where I do business.
Lisa B | Overall ExperienceCustomer service wad bad. Employee had an attitude with me because of problems the store had like no cash in the drawer, and the pinpad not working properly when I swiped my card. I was never asked if I had a preference on where I wanted my storage and was just placed into one that was most convient for her to get me out the fastest. Ended up on the 2nd floor where I had to manage my couch and bed through a narrow hallway. I'm pretty sure she was just having a bad day but no reason to act the way in customer service.
Brian M | First ImpressionsTHANK YOU FPR THE SERVICE AND I'M GREATFUL..
MAMIE D | First ImpressionsEXCELLENT SERVICE!!!
thomas d | First ImpressionsThe leasing transaction was speedy and the facility easy to access. Clean and well organized.
KAREN M | First ImpressionsThe team UHaul was excellent. Will definitely refer others that are in need of storage. The facility was easily accessible for those with disabilities as well. Even though, my unit was on the 2nd floor, I was able to utilize it fairly well. Thank you to Steve and Jerimiah and other staff.
kelly R | Overall ExperienceHelpful, friendly, staff. Nice facility. Easy renting process.
Kristin B | First ImpressionsOnly issue I had was I signed up for the unit on line, got my access code and unit number. After moving a few things into the unit on day one, I came back on day 2 and there was a red lock with a note saying come to the office for non payment. My unit was free for the first month, so that was a little surprising. The office got it figured out but what I did on line was not showing up in the local computer system.
Robert M | First ImpressionsMy experience was great. I rented in the winter for music gear and electronics. The facility was warm and clean. I especially liked the ability to pull my car in the garage out of the elements. I will definitely recommend.
Jacob W | Overall ExperienceThe manager named Steve was extremely helpful and professional!
Mary K | Overall ExperiencePoor communication. Between employees & customers & just employees in general. Giving out wrong info as well as not enough info.
briana h | Overall ExperienceGreat staff, they were very helpful finding what I needed, the facilities were very clean and well maintained. The unit is in great condition and, along with being climate controlled, each unit is individually alarmed which gives me a great sense of security for my belongings.
Sarah P | First ImpressionsToo expensive other than that Experience has been great and definitely will use you all again
LUCRETIA J | Overall ExperienceNa
India w | Overall ExperienceYour accessibility is superb! J.E.S.
James s | First ImpressionsClean , the are so nice & responsible at all I like it .
Afsaneh a | First ImpressionsSteven and Jerimiah did an outstanding job helping us move into two storage units. Returning our one-way truck was a breeze.
Joseph K | First ImpressionsVery helpful staff
LAUREL M | First ImpressionsFront desk folks were excellent and very helpful
John G | First ImpressionsI enjoyed my brief usage. I found it difficult to find my unit the first time or two, even though I was given a good map.
ANGELA M | Overall ExperienceToo expensive, would like larger
cd d | First ImpressionsNot moved anything in yet. But it looks like a very nice space.
Gail D | First ImpressionsAppreciated the free month. Your facility is very nice. Thanks
DOUGLAS W | Overall ExperienceGreat staff and management 😉👍💯
Leronne P | Overall ExperienceStaff was friendly and very helpful in answering all my questions.
Chermonthia G | First ImpressionsFriendly staff and quick check-in. Answered all of our questions.
Emily P | First ImpressionsThey made everything so easy. Yes I would tell someone else about U-Haul.
Karen W | Overall ExperienceThe young lady who helped us get our unit was quite accommodating at closing time. Greatly appreciated!!!!
DOUGLAS W | First ImpressionsCharged me late fees for their mistake. Had trouble a few months in a row with their system. Took a lot off fees from me that on their part should have been taken off! Not my fault the system had some glitches.
susan h | Overall ExperienceTHAT FACILITY IS THE BEST THROUH OUT THE COUNTRY..STEVE AND HIS STAFF: JESAICA, LITTLE STEVE, ISABELLE,CALISTA, R FABULOUS
SANDY P | Overall ExperienceI was acknowledged immediately. The representative made eye contact to make sure she understood my needs.
ANGELA M | First ImpressionsThe uhaul on 6 th street staff are very nice and helpful. Very nice facility 😊
jennifer s | Overall ExperienceAverage so far just got a small place and just moved in.
Toni T | Online Move InThe storage area was very clean . The staff was helpful . The location was great
Brandon G | Overall ExperienceAll is done to make customers feel like they are in their home.
ALBERT N | Overall ExperienceCustomer service was really great
Lagina C | First ImpressionsThis Place Is Very Awesome! My First Ever Seeing Storage Units On The Inside Of A Building And Providing Carts To Make It Convenient For Their Customers. Keep Up The Good Work! Love It! I Give It A Thumbs Up!👍
Rachel P | First ImpressionsThis is a great storage facility, very modern and secure. It take a bit of getting use to how to get in and out and control the doors but overall this place is a winner.
Gabriel M | First ImpressionsStaff was very knowledgeable, helpful and friendly!
Dwayne C | First ImpressionsThe attendant was very friendly, helpful and knowledgeable and was able to answer any concerns we had
mystery r | First ImpressionsGreat Place, Super People
Dan R | First ImpressionsThe mgr Steve is definitely a humble honorable young man. Customer service rates high honors
SANDY P | First ImpressionsI had some awesome helpers at the front desk
TAMIKA S | First ImpressionsWe were/are storing permanent records (estate files, Audits, tax records) that needed to be in a climate controlled environment. A air conditioning condensation pipe leaked. The records go soaked and moldy and some had to be destroyed.
Franklin C | First ImpressionsGreat customer service! Very accommodating to what I needed! No complaints!
Carla R | First ImpressionsEverything was exactly as described. Unit is clean and ready to go. Thank you.
Jay S | Online Move InSo friendly and very informative. Secure nice facility.
Debbi T | First ImpressionsI loved your staff who helped me. Wonderful woman
Danae M | First ImpressionsThe staff was polite and helpful. Super patient with me. Very professional.
racheal f | First ImpressionsGreat customer service.
Tricia S | Overall ExperienceDone business before in many ways. Always professional, reliable and professional.
Michael W | First ImpressionsCalista is a Rock Star. Give her a raise.
Richard B | First ImpressionsGREAT CUSTOMER SERVICE
SANDY P | First ImpressionsCalista was amazing and so helpful and made sure I was taken care of even after closing!
Faith K | First ImpressionsSet up people know that they're the rat box inside each unit because they are poison and I picked one up I didn't know what it was and it had my hands messed up people do have children who help them move I just thank God my grandchildren didn't pick the Box up that was my only issue
LINDA W | Overall ExperienceEasy and painless, other than having to pay the bill!
Jeffrey M | First ImpressionsExcellent staff
BRITTNEY H | First ImpressionsEd was great.
JACK G | Overall ExperienceSteven the manager is great
Dan H | First Impressions