Customer Reviews for U-Haul Moving & Storage of Springfield South

179 reviews

3653 Octavus Via   Springfield, IL 62703

(217) 786-2100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(217) 786-2100

3653 Octavus Via
Springfield, IL 62703

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shantaanise P. 
Rating:
5.0

Customer did not leave a comment.

GINA B.  |  First Impressions 
Rating:
5.0

Everyone and everything was perfect

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

Larry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry W.  |  Overall Experience 
Rating:
5.0

The staff at pick up was very helpful. The staff at drop off was not quite as helpful. Was told to drop off trailer we're picked up but location had no signage of this process and while sitting at the location signage indicated no one came out to offer direction and did not know what to do until went in even though signage said to stay with unit being returned. Better signage would be an improvement.

Duane S. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
2.0

Have staff available to assist people with the process of picking up and returning truck.

Michelle D. 
Rating:
2.0

Customer did not leave a comment.

Nancy O. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The attendant was very friendly, helpful and knowledgeable and was able to answer any concerns we had

Douglas H.  |  First Impressions 
Rating:
5.0

Your just fine

Lugean T. 
Rating:
5.0

Great Place, Super People

Dan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Great place, super people

Dan R. 
Rating:
3.0

One staff member seemed to not know what they were doing. I was told incorrect information and that internet prices are wrong. I was initially charged double. When returned the rental, a different staff member checked the equipment in and was very knowledgeable. Price was corrected to quoted price at that time.

Connor C. 
Rating:
5.0

The mgr Steve is definitely a humble honorable young man. Customer service rates high honors

SANDY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S.  |  First Impressions 
Rating:
5.0

I had some awesome helpers at the front desk

TAMIKA S.  |  First Impressions 
Rating:
5.0

Keep doin what u doin the 3 young ladies represents Steve the mgr very well

SANDY P. 
Rating:
5.0

The woman that helped me, Jennifer, I think. Maybe Jessica. But, she was very helpful and knowledgeable.

Edward B. 
Rating:
5.0

Steve was really helpful. First class service and support.

James S. 
Rating:
2.0

Both women we talked to were extremely rude and not helpful.

Sara B. 
Rating:
5.0

Ac did not work properly at highway speeds. Over about 50mph the fans cut out and it would not keep the cab cool. Once I slowed back down to city speeds it started to blow normal again.

Corey S. 
Rating:
2.0

We were/are storing permanent records (estate files, Audits, tax records) that needed to be in a climate controlled environment. A air conditioning condensation pipe leaked. The records go soaked and moldy and some had to be destroyed.

Franklin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Verlin M. 
Rating:
5.0

Great customer service! Very accommodating to what I needed! No complaints!

Carla R.  |  First Impressions 
Rating:
3.0

Nice facility. Computer rental inventory needs improved. Rental items were not available when I arrived even though a reservation was made.

Jeffrey B. 
Rating:
5.0

Staff was really helpful. Would recommend them to anyone needing help with moving issues.

Chris M. 
Rating:
5.0

Great customer service

JAMES A. 
Rating:
3.0

Customer did not leave a comment.

Ilan E. 
Rating:
5.0

The only problem I had was not being able to self-checkout. Could not get location to find me. Staff helped me though. The young lady was very nice.

Daniel K. 
Rating:
5.0

Great team!

james H. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Very positive.

LUCILLE G. 
Rating:
5.0

Customer did not leave a comment.

Filip R. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Shari K. 
Rating:
4.0

They gave me a truck with less than ⅛ of a tank of gas. Then told me I had to bring it back ¼ full. It was very inconvenient to have to go get gas right away when I had people waiting to help me move. Then expect me to bring it back with more gas than I started with.

Tracy P. 
Rating:
5.0

Clean truck, easy check in and check out. Overall great experience!

Cheri H. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Very friendly helping professional semi driver unboxes delivered and placed perfectly and picked up promptly. Very professional.

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

REBECCA D. 
Rating:
2.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

Everything was ready to go and the staff was excellent at covering details.

Shannon F. 
Rating:
5.0

Staff that helped us were great!

Ken T. 
Rating:
3.0

Customer did not leave a comment.

Rhiannon H. 
Rating:
3.0

Fuel tank was NOT full. Only drove 17 miles and it took 7.5 gallons to fill. Also, I have not been reembursed for mileage, I was charged for 30 miles at $1.19 per mile.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The seat belt needs fixed. All good

STEVEN S. 
Rating:
5.0

Worked wonderfully.

Kenton K. 
Rating:
4.0

Customer did not leave a comment.

Aidas M. 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
4.0

Keep up the good work..

gene B. 
Rating:
5.0

Customer did not leave a comment.

Geordie S. 
Rating:
5.0

Customer did not leave a comment.

tim R. 
Rating:
5.0

Customer did not leave a comment.

Terrell H. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Greg J. 
Rating:
5.0

Got in, done and gone. That's all I needed. Worked great!

Kenton K. 
Rating:
5.0

What a beautiful facility Uhaul! I certainly wish my return had gone smoothly... But your staff was very helpful... And got my return accepted

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

ALLISON F. 
Rating:
2.0

I was charged for things I already paid for

Daylen F. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

I used the 24/7 option to pick up my rental van on Friday, 4/22, before the location opened and was sent a confirmation email. I arrived at 6am for my scheduled check out, and was not able to pick up the rental van keys until the location opened at 7am, because no one had prepared the keys for my 24/7 pick up the day prior. The redundant in-person check in process (which I had already completed all of online) took so much additional time, that between that and the van I was supposed to be taking being parked in, so that I decided to cancel my reservation that day. I came back the next day, 4/23 for a rental van and that mostly went smoothly. However, I waited in the equipment return area in the van as instructed by the signage, and no one came. I realized no one was coming despite the signage, so I finally had to go inside and ask that someone come out to review the condition of the van to verify that it was being returned in the same condition in which it was checked out. A young man checked the gas, but that's it. He didn't check the interior or exterior of the van at all like I requested, and I was given no checkout confirmation. I was assured that I would get an email, and I still haven't. It just seems like no one really knows what's going on at this location.

Jessica H. 
Rating:
4.0

Cruse control in the vehicles

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

My U-box was damaged upon arrival to the end destination. The warehouse in Virginia had to repackage my items into a new box for delivery.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
3.0

Customer did not leave a comment.

Tenina J. 
Rating:
5.0

Customer did not leave a comment.

Connie W. 
Rating:
4.0

Customer did not leave a comment.

Denna B. 
Rating:
5.0

Customer did not leave a comment.

Tami S. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

The two reps we dealt with were absolutely amazing! Mickayla took care of us through everything, including an extended time frame when the move didn't go as planned. Then Calista took care of us when we dropped off the box truck and then again when we had to go back to get a cargo van for an unseen secondary mini move. Thanks to both of the employees who were so incredibly nice and worked with us through this stressful time! You made our day(s) better!

Chevelle F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

This facility was huge. Well organized I was processed in and out with no issues. Trailer I rented performed perfectly. Everything about my u haul experience was fantastic .

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Caleb K. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer service was excellent! Thank you!!!!!

Karen P. 
Rating:
5.0

Excellent customer service. Will definitely recommend and reuse as needed.

ROBERT B. 
Rating:
4.0

Good location and helpful staff.

Katharine M. 
Rating:
5.0

Everything was exactly as described. Unit is clean and ready to go. Thank you.

Jay S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

I called the office five times but nobody would answer my call. When I went to the office, there were three agents.

Zhaochun M. 
Rating:
3.0

Customer did not leave a comment.

Lucretia T. 
Rating:
2.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Diann D. 
Rating:
5.0

So friendly and very informative. Secure nice facility.

Debbi T.  |  First Impressions 
Rating:
5.0

Nice, friendly and professional staff.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Great customer service went above and beyond

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Shantia D. 
Rating:
5.0

I loved your staff who helped me. Wonderful woman

Danae M.  |  First Impressions 
Rating:
1.0

After being promised an emailed receipt several times, a day later I still have not received one.

Dimitry S. 
Rating:
5.0

It would be nice to have a receipt. When I dropped it off I put it in the check in line and the lady said I could leave it there and they would just close out the bill. Only problem is, I didn't get an itemized receipt so I have no idea what all the extra charges are for. I did extend a day and then probably need to know what the mileage was but there's no receipt email to me or anywhere else. That's a huge drawback.

Johnell G. 
Rating:
5.0

Customer did not leave a comment.

samantha s.  |  First Impressions 
Rating:
4.0

Best return service I have ever had!!! Hats off ladies you did a great job!

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

NAVEEN A. 
Rating:
5.0

The staff was polite and helpful. Super patient with me. Very professional.

racheal f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Great customer service.

Tricia S.  |  Overall Experience 
Rating:
1.0

My son almost fell out the truck because the door kept opening while it was in operation. The truck was shaking when you got up to a specific speed and I got charged for days I was told I wasn't getting charged for.

HARLEY H. 
Rating:
3.0

Customer did not leave a comment.

KALIN N. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

sidney c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
3.0

Customer did not leave a comment.

jeffery H. 
Rating:
5.0

Done business before in many ways. Always professional, reliable and professional.

Michael W.  |  First Impressions 
Rating:
5.0

Calista is a Rock Star. Give her a raise.

Richard B.  |  First Impressions 
Rating:
5.0

GREAT CUSTOMER SERVICE

SANDY P.  |  First Impressions 
Rating:
4.0

Calista was amazing and so helpful and made sure I was taken care of even after closing!

Faith K.  |  First Impressions 
Rating:
5.0

Set up people know that they're the rat box inside each unit because they are poison and I picked one up I didn't know what it was and it had my hands messed up people do have children who help them move I just thank God my grandchildren didn't pick the Box up that was my only issue

LINDA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mayola M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MACY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUCRETIA J.  |  First Impressions 
Rating:
5.0

Easy and painless, other than having to pay the bill!

Jeffrey M.  |  First Impressions 
Rating:
5.0

Excellent staff

BRITTNEY H.  |  First Impressions 
Rating:
5.0

Ed was great.

JACK G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob G.  |  First Impressions 
Rating:
5.0

Steven the manager is great

Dan H.  |  First Impressions 
No reviews have been submitted for this location.

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