Great service and knowledge staff. I’ve had several experiences with this location and will always use this location.
JOHN JCustomer Reviews for U-Haul Moving & Storage of Springfield South
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young ladies working did an exceptional job.
CHRISTOPHER BNothing to improve on, everything was fast and great service.
WILLIAM RTruck was clean. I believe transmission needs checked. Took time for transmission to shift even when driving slower. When it finally changed gear, any harder would’ve given us whiplash. Worried the entire time moving that we wouldn’t get the job done.
RHONDA MThis felt like by far the smoothest rental I have ever had. Tabitha had us set up and ready to go in no time..
SHAWN HThe staff was great. They went above and beyond to accommodate me. They took extra time to answer ever question I had. I would recommend the 6th Street facility to everyone.
Willie W | First ImpressionsYour customer service staff was very helpful and kind.
FRANK HClean the windshields before the next renting opportunity. Include gas in the initial price OR allow refill, but not price, gas/mile and refill.
HILLARI FThe process was seamless and the staff was knowledgeable and friendly.
Johnette S | First ImpressionsEverything went smooth sailing I even called to see about options for a moving crew to load & Unload. Dan on customer support line was very informative & helpful. At one point I had to call & extend my time by an hour - Jesse on customer support line assisted efficiently. The ladies in-store were very polite & collaborative with my little one who was stuck in the excitement of moving 😆 - Thanks for all your help
AMANDA BAwesome experience! The team was friendly and helpful and even laughed at my dad humor. Highly recommend!
John S | First ImpressionsNo problem here
BROCK Dthe trailer destroyed my car. the safe tow insurance is almost impossible to work with. My adjuster keeps saying we need to talk on the phone but is never available and never returns any calls.
Lucas PThe Springfield, IL Clearlake Ave store helped me find a uhual truck, when no one else had one. This store did a great job hooking me up with the 6th office to help me get a truck that would work for my needs
CHRISTOPHER DCalissa is a great compassioate tremendous supervisor leader. The new young lady they just hired with the ponytail tuck up needs customers service experience and need to smile more with customers she is not rude just have more compassion for customers. You don't no people life reasons for getting a storage unit. I enjoyed having my storage unit it was super clean the atmosphere was always on point even though we had to wait those 2 ladies who look like twins runs that operation with extraordinary customers service. If I need in the future I'm coming back. Thank you for always taking care of me.
jennifer s | Overall ExperienceFriendly staff
GARY SStaff was extremely friendly and very helpful with the whole experience. Will definitely be back.
NICOLE TNothing. The storage facilities are cleaner than most restaurants. Staff is very friendly and helpful. Had ease of mind that my things were safe.
lynda mVery friendly and helpful staff.
R SThe lady ( customer associate) whom waited on me was polite. I was told that I went over my milage by 15 miles. Ot takes about 16 miles from the pick up location in Macomb, Illinois to get to my old house in Vermont IL. I had no idea that I was restricted for miles trying to move from out in the country in McDonough County, IL to Chatham, IL ( new address).
DEREK PWe had a fabulous experience every time we came to the facility! The staff were friendly and knowledgeable, they always had any product we needed, and helped us with a defective lock too. The property is clean, bright, temperature controlled and in great condition. Would rent a space there again and highly recommend it!
Julie K | Overall ExperienceWaterbug incident was a bit jarring. Getting an email/text about emergencies would be preferred
Edward M | Overall ExperienceNo notes.
Samuel GIt friendly and nice and i know 2 woman work there and i make them laugh and cheer them too and good job i proud it and good price
Jami BFriendly staff. In and out quickly. Return process seamless.
SCOTT BAll of the staff were very helpful and friendly. I had an excellent experience.
Maurielle PThe lady that helped me at checkout was really friendly and informative! She answered any questions I had!
Sydney M | First ImpressionsWhen we book online, we Need proper setup for finding the keys after closing hours of location. The customer service representative misguided. Later I called one more time then representative helped me. Thanks
Aditya BThe reason I answered no for recommendation is because when I reserved my equipment on-line I reserved two furniture dollies but when we picked up our van we were told furniture dollies were not available as they were on a "first come first serve" basis. The entire reason for renting the van was because we were moving FURNITURE! If you are going to make items available to reserve on-line you need to make sure that equipment is available for that customer. I didn't just do this the day before so there was plenty of time to set aside two furniture dollies for my reservation. Because of this we had to drive the van to Rochester to pick up some furniture dollies from another source and then stop back by Rochester on our way back to drop off the van. We went over the estimated mileage so were charged extra for that. The staff on our pick up day could have cared less that we were inconvenienced by this.
BRYAN JGood equipment...great people.
DAVID BNo problems....good people
PAUL CLowered prices
Christy C | First ImpressionsCompliments to Moty sp? After hours she was very kind and helpful! Our thanks to the team at uhaul!
E LThe young lady was very nice and very polite and helpful
Sallie C | First ImpressionsStaff at check-in and check-out were very friendly and professional. The facility is very nice, and the truck was new and very clean. This was the best experience I have had with U Haul over the years of moving cross country 6 times. Thanks to the Springfield team on South 6th Street!
STACEY WKeep doing what you're doing you have a great team
PATRICIA PWhen I got the unit, they entered it in wrong. I tried paying the first month online and wasn’t able to. I had to call customer service multiple times and they had to contact the manager at the location via email for a report. It took several days and the manager finally contacted me. Said they screwed up and entered me into the wrong unit where someone had already occupied it. They ended up giving me my last months free. I moved out the end of April. I just received a phone call and message stating I was behind 68 days on my rent and my unit is being auctioned. They say I owe them almost $900 and I haven’t had that unit more than 2 months. They need to get their crap together. I will never rent from them again.
Molly C | Overall ExperienceThe staff was helpful in so many ways, we drove down from Chicago moving out a friend from her place that was out in a nursing home. The staff was so patient and kind with us. Great people!!!
Margaret B | Overall ExperienceJust keep doing what you all do! I have a great experience every time I go 6th St U-Haul and storage. This is the only one I go to! Thank you for everything you all do!
MARLAINA AThis experience was unfortunately not a good one. I was told that the container was big enough to fit 2 dressers and boxes from a 1 bedroom but unfortunately the container is much smaller and I had to leave behind my dressers.
Amanda DMore lights in the after hours drop off area. One between the propane area and the check in area. Hard to take pictures of the returned equipment.
DAVID RThey are very rude and not helpful at all
Robert W | Overall ExperienceStaff was great. Trailer had small items of garbage in it, some broken glass as well. This was an open trailer so no one reviewed it. I also lubricated the Jack and ramp, it all Moved hard but was much better after I did that. Maybe a checklist and some simple maintenance steps to take for a better customer experience.
JEFFREY FThe container was here in local facility on 2-Jul and scheduled for delivery on 3-Jul but was delivered to me on 4-jul. Although most of the things are in perfect condition but one of my dressers broke and I had to discard it. Not sure if I can claim anything or not as I do not have any information about that process. The container also looked a bit damaged from outside.
Rahul SNothing - the staff is graet
GARY HGreat service every time.
DIANA E | First ImpressionsSteve was especially helpful with a billing error. Thank you Steve
RICHARD SI can’t think of anything. Very professional and seamless.
GARY MThis is an excellent service.
Robert PGreat staff.
Nora T | First ImpressionsAlways a good experience at this location. Friendly helpful staff. Good equipment. Always quick and easy in and out. Great convenient location. Thank you!
THADIUS KVery easy location to drop off.
Travis Gyou have a great crew at the 6th street location in Springfield Illinois
GERALD MVery easy process. Super clean.
alicia c | First ImpressionsThe person that helped me was friendly, quick and fast. Great staff person.
BRIAN DClean facility with professional staff.
DAVID COk
Skashena N | Overall ExperienceAyllsa and her staff are the very best and now with Bre back things are top notch! Service is excellent. These young women know what they're doing!! ⭐️⭐️⭐️⭐️⭐️
Donnie L | First ImpressionsElizabeth provided excellent customer service. She went above and beyond to service our needs, and she did it graciously and with a caring and happy attitude. Something you rarely if ever see anymore.
KAMELA MCalista and Beth were knowledgeable, helpful, and professional. Great experience!
JANEL SVery clean, and nice staff!
CHRISTOPHER T | Overall ExperienceThe only drawback to the facility is the monthly cost to rent the unit, otherwise a perfect experience.
Terry D | Overall ExperienceVery fast and efficient! Renting online made it much easier. Very easy pickup and drop off.
TIMOTHY MVery very clean and maintained! Very nice storage facility! Highly recommend!
Nicholas R | First ImpressionsMy account was always messed up and I was often locked out of my unit and U-Haul was at fault
Winnie L | Overall ExperienceThank you very nice unit..and using it help make my move easier.
John L | Overall ExperienceThank you for everything Steve!
Leanne B | Overall ExperienceVery professional and courteous.
CHRISTOPHER T | First ImpressionsWorkers there were amazing and deserve the biggest raise when they are up for a raise
David M | Overall ExperienceVery Professional staff
BRIAN K | Overall ExperienceVery clean facility!! The manager is always there and is nice. I would 100% use this U-haul again!
Ashley R | Overall ExperienceThe gal who checked me in was friendly and helpful
Chad L | First ImpressionsMoved out 12/26/2024 was still charged even though I called and spoke to a associate
Cynthia T | Overall ExperienceCostumer serive was very friendly and will use that location again .South 6th street Springfield il
THERESA E | First ImpressionsI just didn’t like being followed around by one of the workers/manger while I was moving out with help
darlene j | Overall ExperienceToo many mistakes about my unit and each time I had to go to the office because I was locked out of my unit every other day. The office helped each time but very annoying to have to keep getting the same issue resolved
Winnie L | First ImpressionsI did not get the girls name who checked us in but she rocks.. She is informative and knowledgeable of her duties at hand. She deserves a double raise!
Traci B | First ImpressionsI mean I really couldn’t answer about the staff because wasn’t there less than month never dealt with anyone I do know I emailed them to let them know we was out on the first and they still kept trying to charge the card
Tyrone V | Overall ExperienceWas given the wrong room size
Winnie L | Online Move InNo one answered the phone when called. Facility was secure but dark. Very clean
Stacey B | Overall ExperienceI only put average because the store employee asked me if I wanted to autopay my payments on the storage unit I said no absolutely not. I will come and pay it monthly. But Nov 1st I had an auto payment come out for the storage unit. Now, if I didn’t have money in there I would have been charged $30 for overdraft. You all would have gotten paid but I would have paid extra for something I asked you all not to do.
Sarah S | Overall ExperienceThe staff were so helpful and kind in a time of chaos. It was truly appreciated! Highly recommended!
Brittany S | First ImpressionsHad a great experience and felt safe knowing our items were at a clean, secure and well maintained facility.
CHRISTOPHER M | Overall ExperienceVery friendly people and very clean facility
WARREN F | Overall ExperienceStaff is very polite and supportive
Sravanthi G | Overall ExperienceFacility was always clean, staff was very helpful and pleasant. Storage unit carts were always available as I moved my belongings in and out numerous times during my almost 5 months of renting. Definitely made it easier for me to move things on my own. Would definitely use again as needed in the future.
shante h | Overall ExperienceThanks for everything I really appreciate you guys
CHARMELLE J | Overall ExperienceFirst of all NO ONE GAVE ME ANY INFORMATION ON THE UNITS, which caused me to be locked out right before I was done moving out I had to wait for someone to come out to get in the alarm went off as if I was breaking in ,then the police came and asked for ids of everyone with me and waited for us to leave it was horrible. We were calling texting and emailing everyone and still couldn't get any help il never recommend this facility to anyone.
keasha s | Overall ExperienceI would recommend this facility to family and friends.
BETTY P | First ImpressionsWould do it again. Great place and very clean
peggy s | Overall ExperienceI felt welcome the staff was very helpful and had excellent customer service
KENYA D | First ImpressionsFantastic storage unit and climate control is great.
Tanya K | Overall ExperienceThe original lock I received was defective and had to be cut off the unit, other than that, everyone was very helpful and the facility was always clean.
Chrisy G | Overall ExperienceFound mice droppings in my storage unit. I made sure I did not store any food in my storage. When I notified the front desk worker she said ok we'll check on it and that was all. The truck I checked out from your location leaked into the inside of the storage area on my drive. Everything that I had from the middle of the 26' to the back shelf was wet when I got home to unpack. Some electronics and a mattress were soaked and destroyed. Very unhappy with my uhaul experience to say the least. Need to file a claim! I already filed a claim for finding mice droppings in my storage unit.
Alicia W | Overall ExperienceExcellent!!!
Jerold G | Overall ExperienceEveryone I dealt with was great and very helpful. the facility is clean and very easy to use.
Robert R | First ImpressionsGreat customer service behavior. Beautiful, clean facility. Excellent location.
Jack F | First ImpressionsSteven was excellent checking us in to our unit. A++
Adam B | First ImpressionsStaff very friendly and accommodating and totally respectful and professional! Great job!
Don W | First ImpressionsStaff was very helpful and friendly.
Kyle b | First ImpressionsI moved out of my storage unit yesterday. (4/21/24) That is 10 days left or 1/3 of the month left that I had already paid for. My storage fee was $99/month. (Or broke down $33 every 10 days) I don’t understand how if there is still 1/3 of the month left, I would not be refunded for moving out early. I was told that it was too close to my next billing date. I do feel I should be credited for the portion of the month that I paid for but did not use.
Jennifer Z | Overall ExperienceBeth and Calista were very accommodating, friendly, respectful, understanding and gracious.
Delinda C | First ImpressionsI am totally pleased with my storage unit
Ruth J | Overall ExperienceLove the facility and the staff. Very chill and personable.
STEVEN B | First ImpressionsHad no problem with the personnel at the storage unit. They were real friendly and helpful.
Neil P | Overall ExperiencePlace was always clean workers always nice
Beau E | Overall ExperiencePrice was a little high. Would have like a refund on a partial month not used. I needed a place close to my home
THERESA T | Overall ExperienceGreat job Staff was amazing. Place was very clean Very easy and quick service 10 stars
Angel P | First ImpressionsThe girls there helped me so much. This is a great facility! I made some mistakes on the on-line process but they walk me through it!!! All my questions where answered by them! 5 stars all the way. An they need a raise for putting up with an old guy like me!!!!
Napoleon B | First ImpressionsThanks for all of your help, southern view, Illinois u-haul. Great staff, even better service. Drive on!
GEORGE R | Overall ExperienceThe staff was amazing
LISA F | Overall ExperienceThey checked me in and checked my out before I even began my rental. Then three weeks after moving in, they locked out my unit and said I moved out without telling them, even though my locks were still on the units. They blamed it on a system glitch, but had to manually put those extra locks in my units. Wouldn’t you call someone before doing that?? No one tea co ed out to me at all, and it was pure luck that we discovered it during business hours, as we were preparing to unload a truck. The high school kids they have running this place could really use some customer service and common sense training.
Courtney O | First ImpressionsThe ladies were very nice
LASHAUNDA S | First ImpressionsI really appreciate the service.
david s | First ImpressionsAmazing !!! This U-Haul helped me with my storage they had a promotion that really helped me on my bill amazing staff and very understanding!!! 10/10 recommend
Nia W | First ImpressionsEverything was fine but some of the doors weren’t unlocked and the staff was extremely unpleasant. It was clear they were too busy and not enough workers, but they were flat out rude.
Courtney O | Overall ExperienceThe person who helped me was very kind and helpful. She made my move to be less stressful by helping with my questions. Thank you!
Megan P | First ImpressionsThe facility was well lit but this specific unit was not.
Stefanie M | Overall ExperienceSteve the GM was so great he stepped in to help this young girl who was struggling with helping and ray was so sharp
Ray D | Overall ExperienceVery Nice Staff.
Brian S | Overall ExperienceAll your staff are fantastic and very helpful. We will definitely be back.
Theresa G | First ImpressionsGood space nice and neat and very well experience with staff
Markia M | Overall Experiencethe one young lady was very mean and used profanity.
terrence l | Overall ExperienceThank you for keeping my things self
Lisa W | Overall ExperienceRude staff
Melissa M | First ImpressionsThe staff was friendly
Brandon G | Overall ExperienceLet me stay in office during bad storm, waited for a long time, no problem......thanks again !!!!!!
Angela W | First ImpressionsVery nice--clean, brand new building and storage area. Thank you staff for your time !!!!!
Angela W | First ImpressionsI came to the storage unit that I had gotten on 729/23 to unload the truck that I rented from South 6th Street Springfield Illinois and I cannot unload the truck that is due by 7/30/23 at 7:00 p.m. I am here and have no access to the storage unit I don't know what to do I'm waiting on a call back
Misty B | First ImpressionsI’ve rented trucks and vans and then a storage unit. Everyone there, almost all of them were women were very professional, helpful and just nice. That’s very refreshing. Always made my transactions easy. I’ll continue to use in future when needed. The 6th street location is Springfield, il is where I do business.
Lisa B | Overall ExperienceCustomer service wad bad. Employee had an attitude with me because of problems the store had like no cash in the drawer, and the pinpad not working properly when I swiped my card. I was never asked if I had a preference on where I wanted my storage and was just placed into one that was most convient for her to get me out the fastest. Ended up on the 2nd floor where I had to manage my couch and bed through a narrow hallway. I'm pretty sure she was just having a bad day but no reason to act the way in customer service.
Brian M | First ImpressionsTHANK YOU FPR THE SERVICE AND I'M GREATFUL..
MAMIE D | First ImpressionsEXCELLENT SERVICE!!!
thomas d | First ImpressionsThe leasing transaction was speedy and the facility easy to access. Clean and well organized.
KAREN M | First ImpressionsThe team UHaul was excellent. Will definitely refer others that are in need of storage. The facility was easily accessible for those with disabilities as well. Even though, my unit was on the 2nd floor, I was able to utilize it fairly well. Thank you to Steve and Jerimiah and other staff.
kelly R | Overall ExperienceHelpful, friendly, staff. Nice facility. Easy renting process.
Kristin B | First ImpressionsOnly issue I had was I signed up for the unit on line, got my access code and unit number. After moving a few things into the unit on day one, I came back on day 2 and there was a red lock with a note saying come to the office for non payment. My unit was free for the first month, so that was a little surprising. The office got it figured out but what I did on line was not showing up in the local computer system.
Robert M | First ImpressionsMy experience was great. I rented in the winter for music gear and electronics. The facility was warm and clean. I especially liked the ability to pull my car in the garage out of the elements. I will definitely recommend.
Jacob W | Overall ExperienceThe manager named Steve was extremely helpful and professional!
Mary K | Overall ExperiencePoor communication. Between employees & customers & just employees in general. Giving out wrong info as well as not enough info.
briana h | Overall ExperienceGreat staff, they were very helpful finding what I needed, the facilities were very clean and well maintained. The unit is in great condition and, along with being climate controlled, each unit is individually alarmed which gives me a great sense of security for my belongings.
Sarah P | First ImpressionsToo expensive other than that Experience has been great and definitely will use you all again
LUCRETIA J | Overall ExperienceNa
India w | Overall ExperienceYour accessibility is superb! J.E.S.
James s | First ImpressionsClean , the are so nice & responsible at all I like it .
Afsaneh a | First ImpressionsSteven and Jerimiah did an outstanding job helping us move into two storage units. Returning our one-way truck was a breeze.
Joseph K | First ImpressionsVery helpful staff
LAUREL M | First ImpressionsFront desk folks were excellent and very helpful
John G | First ImpressionsI enjoyed my brief usage. I found it difficult to find my unit the first time or two, even though I was given a good map.
ANGELA M | Overall ExperienceToo expensive, would like larger
cd d | First ImpressionsNot moved anything in yet. But it looks like a very nice space.
Gail D | First ImpressionsAppreciated the free month. Your facility is very nice. Thanks
DOUGLAS W | Overall ExperienceGreat staff and management 😉👍💯
Leronne P | Overall ExperienceStaff was friendly and very helpful in answering all my questions.
Chermonthia G | First ImpressionsFriendly staff and quick check-in. Answered all of our questions.
Emily P | First ImpressionsThey made everything so easy. Yes I would tell someone else about U-Haul.
Karen W | Overall ExperienceThe young lady who helped us get our unit was quite accommodating at closing time. Greatly appreciated!!!!
DOUGLAS W | First ImpressionsCharged me late fees for their mistake. Had trouble a few months in a row with their system. Took a lot off fees from me that on their part should have been taken off! Not my fault the system had some glitches.
susan h | Overall ExperienceTHAT FACILITY IS THE BEST THROUH OUT THE COUNTRY..STEVE AND HIS STAFF: JESAICA, LITTLE STEVE, ISABELLE,CALISTA, R FABULOUS
SANDY P | Overall ExperienceI was acknowledged immediately. The representative made eye contact to make sure she understood my needs.
ANGELA M | First ImpressionsThe uhaul on 6 th street staff are very nice and helpful. Very nice facility 😊
jennifer s | Overall ExperienceAverage so far just got a small place and just moved in.
Toni T | Online Move InThe storage area was very clean . The staff was helpful . The location was great
Brandon G | Overall ExperienceAll is done to make customers feel like they are in their home.
ALBERT N | Overall ExperienceCustomer service was really great
Lagina C | First ImpressionsThis Place Is Very Awesome! My First Ever Seeing Storage Units On The Inside Of A Building And Providing Carts To Make It Convenient For Their Customers. Keep Up The Good Work! Love It! I Give It A Thumbs Up!👍
Rachel P | First ImpressionsThis is a great storage facility, very modern and secure. It take a bit of getting use to how to get in and out and control the doors but overall this place is a winner.
Gabriel M | First ImpressionsStaff was very knowledgeable, helpful and friendly!
Dwayne C | First ImpressionsThe attendant was very friendly, helpful and knowledgeable and was able to answer any concerns we had
mystery r | First ImpressionsGreat Place, Super People
Dan R | First ImpressionsThe mgr Steve is definitely a humble honorable young man. Customer service rates high honors
SANDY P | First ImpressionsI had some awesome helpers at the front desk
TAMIKA S | First ImpressionsWe were/are storing permanent records (estate files, Audits, tax records) that needed to be in a climate controlled environment. A air conditioning condensation pipe leaked. The records go soaked and moldy and some had to be destroyed.
Franklin C | First ImpressionsGreat customer service! Very accommodating to what I needed! No complaints!
Carla R | First ImpressionsEverything was exactly as described. Unit is clean and ready to go. Thank you.
Jay S | Online Move InSo friendly and very informative. Secure nice facility.
Debbi T | First ImpressionsI loved your staff who helped me. Wonderful woman
Danae M | First ImpressionsThe staff was polite and helpful. Super patient with me. Very professional.
racheal f | First ImpressionsGreat customer service.
Tricia S | Overall ExperienceDone business before in many ways. Always professional, reliable and professional.
Michael W | First ImpressionsCalista is a Rock Star. Give her a raise.
Richard B | First ImpressionsGREAT CUSTOMER SERVICE
SANDY P | First ImpressionsCalista was amazing and so helpful and made sure I was taken care of even after closing!
Faith K | First ImpressionsSet up people know that they're the rat box inside each unit because they are poison and I picked one up I didn't know what it was and it had my hands messed up people do have children who help them move I just thank God my grandchildren didn't pick the Box up that was my only issue
LINDA W | Overall ExperienceEasy and painless, other than having to pay the bill!
Jeffrey M | First ImpressionsExcellent staff
BRITTNEY H | First ImpressionsEd was great.
JACK G | Overall ExperienceSteven the manager is great
Dan H | First Impressions