Customer Reviews for U-Haul Moving & Storage of Steele Creek

Rating:

4.0

All the employees where friendly there communication with customers were absolutely fantastic and the storage facility is very well maintained 10/10 would definitely recommend this location

Rating:

5.0

Did not need furniture pads, Only thing I would suggest be improved is the communication between your staff. I got a phone call asking where to place box when I had already picked up my stuff at the Folsom hub.

Rating:

5.0

Our items were a little damaged but that was probably our fault!! We have been huge promoters of ubox since using it :)

Rating:

5.0

Everything was good

Rating:

3.0

Waited a bit to be helped with appointment, but it was still a good interaction.

Rating:

5.0

Great staff

Rating:

1.0

Bad customer service

Rating:

5.0

Everything went very smoothly. Every employee I came in contact with was so friendly and helpful.

Rating:

5.0

Was a great experience. Staff was great.

Rating:

1.0

On the day I moved in (at 10:00 am), the manager said he would call the police to remove me if I didn't move in more quickly. I went downhill from there.

Rating:

2.0

The staff inside was friendly I do not know her name but she was there Saturday morning April 26th 2025 at the Steele creek location. The truck had glass and dirt in the trailer. The alignment on the truck was way off, the door did not shut all the way to lock.

Rating:

5.0

I'm a fan!

Rating:

5.0

Excellent csr

Rating:

1.0

Steele Creek acting manager sent the staff home. Everyone and he was alone. I waited with others because he needed help. Matthew attached trailer while rushing me. I didn’t have the correct trailer nor was the tag correct on the trailer. Matthew isn’t very honest he stated the computers went down this caused the mix up. That never happened it was Thanksgiving holiday and he made the decision to send the entire staff home and work the location alone. U-Haul should send a secret shopper to see what we (customers) are having to deal with. Matthew had zero accountability for his actions. If I came into a location Matthew was working I wouldn’t rent there. My experience with Matthew was trouble. He isn’t honest and that isn’t a good look for U-Haul. No pictures were taken, wrong equipment and wrong tag. If he didn’t text me he would have continued to be dishonest about his actions.

Rating:

5.0

I called the center in Charlotte to ask if I could leave the unopened pads in the extra pod I ended up not needing so I did not have to transport them and take space. The girl on the phone said, sure no problem. However, when the person came to p/u my 2 filled pods, they called the same gal who said "I never said that". OK, maybe it's not policy but why would I lie about that and why did I have to waste space to bring bags of pads to California? That was the only bad experience I had the whole time.

Rating:

3.0

There was an issue with getting checked in so we could rent our truck. We were told the computer was frozen. It took around 45 minutes before we were able to leave the facility with the rental truck.

Rating:

5.0

I was able to request the Boxes be delivered a day early and they were..

Rating:

5.0

There are very few customer parking spaces and it is very cramped with trucks. Hard to get through the drive.

Rating:

5.0

Only thing I would complain is that after hours my card to gain access doesn’t work so I had to pay extra to keep the moving truck because I couldn’t gain access and the after hours person told me I would have to wait until the next business day to ask my main office for assistance other than that my experience was great

Rating:

5.0

Above exceptional! Staff was always friendly. Makes for great service. This location is the best. Been using it for a while now with moving needs. The BEST!

Rating:

3.0

The staff there is rude and completely unhelpful. The app takes forever to load when trying to return, meanwhile an employee walked by me 4 times and never offered to help with the return like the sign said. They are all just on their phones talking to friends. Ridiculous.

Rating:

5.0

Better signage for truck returns would be appreciated, especially when entering the lot from the southern entrance off 160, or signs that are visible from the road, directing trucks to enter from the north end to more easily drive under the large green tent for returns and inspection.

Rating:

1.0

AC did not work came to pick up two boxes gave me the wrong boxes. Charge me for 85 miles and it was they fault I had to make two trips

Rating:

4.0

I was overcharged for gas mileage and had to return to the store to get it corrected and receive my credit.

Rating:

5.0

Ask if you want safe move before finalizing rental. Not sure if store or phone rep included this fee.

Rating:

2.0

VanI got the clan it smelled like smoke and trash was in truck wasn’t given another truck

Rating:

4.0

My experience with your back office systems automation left a lot to be desired. While checking in the process of taking pictures and uploading them froze several times and I had to restart. Not very efficient with an employee sitting there having to guide me through the steps. Once I did finally get the truck rented, I didn't see the text prompting me to check the condition of the equipment until later when the link had already expired. When I went to turn in the truck after hours, the process of taking pictures and uploading them took way too long to work. The truck I rented had fairly significant damage to the driver side front bumper and the rear bumper had a large dent in it. Just looked bad that it hadn't been fixed.

Rating:

5.0

This location was great.

Rating:

1.0

Get rid of Lillian the GM. She’s lazy and rude. I had a reservation at 9:00am on a Sunday, shop didn’t open till 9:08. And instead of helping with 6 people waiting to check out trucks, she’s goes into her office and shuts the door as if she didn’t want to be bothered. Fire her now.

Rating:

5.0

As always, professional and helpful. This is the best location out of all I have rented from.

Rating:

5.0

Make sure customers aren't overcharged for gas. The gas was not where the rep stated and zo was charged for it

Rating:

1.0

Location does not matter when U haul is not doing what is supposed to do, I want a freaking refund

Rating:

5.0

Nice place

Rating:

1.0

When I got there the representative was on a personal phone call and made me wait. Then when I asked for the 15 foot truck, he told me to go to another location. It was a huge inconvenience to have to pay more for a truck I didn't need and was more difficult to maneuver. I got the 20 foot truck and the key to the lock on the back door was missing, I had to go back to get a key. I hope no one has to go through what I went to just to move in a couple hours.

Rating:

5.0

Very quick and efficient

Rating:

1.0

They never gave me my 1 month free storage and the staff was very rude and not doing their jobs to help

Rating:

5.0

Over heating and breaking issues

Rating:

5.0

Nothing

Rating:

3.0

The inside of the truck could have been.cleaner. Also, the passenger side window was dirty so it was hard to see out of.

Rating:

5.0

I was able to get the truck and equipment to make my move. The staff was very helpful.

Rating:

3.0

For a one dropped off I only get 130miles. From Charlotte to Cary is not a 130 its then that and I was charged extra ridiculous

Rating:

5.0

Maybe put a sign near the front for that the key drop box is further down the building. Just took me a minute to find it because there were a few trucks under the canopy thing that blocked the view of the drop box. Nothing major, now that I know where it is, it won’t be an issue in the future of course.

Rating:

5.0

Check in guy was quick

Rating:

3.0

Cashier need to know more about the rental and return process.

Rating:

1.0

horrible experience

Rating:

5.0

Especially as compared to older stores, this is a very nice facility. It is always clean. It smells good, although like cardboard. I do wish U-Haul’s technical systems worked better. There is almost always a delay getting my license and info to go thru.

Rating:

5.0

Very easy process. Didn't take long to get the car hauler hooked up and be onnour way.

Rating:

5.0

Lily and Ladrain were very personable and helpful and kind! I would definitely recommend this location to anyone! Great job!

Rating:

5.0

Return was straight forward. Not wait, no fuss, no frustration.

Rating:

5.0

Friendly, knowledgeable staff

Rating:

5.0

I had no issues with the rental or return.

Rating:

2.0

The staff was very pleasant. The pickup location was clean and organized. However, we drove 300 miles to our destination before finding out the door was jammed and wouldn't open. Called roadside assistance and got no help whatsoever. Your service rep, was ineffective and couldn't arrange any solution. No exchange, no repair, nothing. So, at that point we recruited several guys to help and we were able to force the door open. Once inside, the trailer was filthy. We cleaned it up, loaded our content and headed home. Then realized there was a short in the wiring and tail/brake lights/turn signals would intermittently stopped working. Very unsatisfactory experience.

Rating:

5.0

Thanks

Rating:

5.0

Very professional and friendly

Rating:

5.0

Overall, a very positive experience. Staff was helpful, always kept us informed and updated. Thank you.

Rating:

5.0

Love the new facility and all its amenities

Rating:

5.0

This is an excellent facility, I had no doubts about my belongings being here . I will say some of the staff may need a little more training. Other than that everyone was nice .

Rating:

3.0

Tire pressure light on. Wait time in the office was 15 minutes.

Rating:

5.0

Maybe let us know upfront how much more the rental will be if we need to extend the time. But overall it was a smooth, painless experience. I’ll be back!

Rating:

1.0

The drop off location doesn’t answer the phone even when their own employees call. Just so that they can charge me $50 for gas that should only cost 20. I will admit I had someone drop it off for me and I told him to fill it up and they didn’t. So I called to see if I could get the truck back because I had rented it for the entire day and I returned it early and no one ever answered the phone. I called at least eight times because I’m very persistent and still no answer anytime. Do better so that your customers will return Cause I won’t be

Rating:

5.0

I was very pleased with the storage that is being supplied to. Very clean.

Rating:

5.0

No issues when dropping off the vehicle!

Rating:

2.0

The staff was young (I have worked extensively at high profile resorts that only employs younger people) which isn’t an issue but the atmosphere was veeeery casual. I guess someone’s partner was there with their child? Idk felt like I was interrupting them. I had spoken with the uhaul customer service as well as the uhaul property I had picked up my truck from and both assured me I would get assistance with loading my car on the towing unit. I was only given assistance with attaching the towing unit onto the truck and then left in the parking area with just some instructions to follow on a piece of paper. I had many questions but the attendant didn’t really help at all.

Rating:

5.0

Smooth process Helpful Employees

Rating:

5.0

The employees have been very helpful on multiple occasions!!!

Rating:

2.0

Showed up at the facility after a 13 hour ride from Florida to move my belongings into my storage facility that I had reserved a few days prior. Got checked in and long behold my storage door was locked. Notified the employee about the issue and apparently it was still being used even though they allowed me to reserve it online. I was told that I could move into a larger unit but would have to cough up more money for it even though the mishap wasn’t my fault. I felt that I was taken advantage of and my hands were tied being I had come so far with my belongings and were ready to get them moved in. Overall not a good experience and wouldn’t recommend.

Rating:

4.0

There was never any toilet paper in the bathroom in the storage area. I cleaned it once myself. When someone is moving in or out we females need tissue and a decent bathroom. Staff is always professional and friendly.

Rating:

5.0

Thanks to U haul far there grate service. Am so happy to be a part of the customer

Rating:

5.0

Staff is very friendly and helpful. Even with a crowd they both remained professional and courteous. I would recommend this location to anyone looking for a rental truck or for storage. Minutes from 485 & 77.

Rating:

5.0

The manager as well as the employees were very helpful and easy to deal with

Rating:

2.0

The agent who check me in told me wrong rules and time frame he forced me to get renters insurance through them all tho i told them i had it and it would cover my unit he told me its required but all their paperwork says opitional

Rating:

5.0

Booked a 10x20; they don’t have those. Got two adjoining units instead. First attempt- one of the two was already in use. 2nd attempt worked. Very clean, well lit, excellent load-out areas. Like most indoor facilities this is NOT 24/7 access.

Rating:

5.0

Great Facility Very Professional Staff Very helpful staff Truck very clean, storage facility was clean & perfect for what I needed for the time I needed it I will share with Family & Friends, Thank You all very much for everything ♥️

Rating:

5.0

Everything was ok

Rating:

5.0

Staff friendly and helpful great service

Rating:

5.0

Great service and accommodating personnel.

Rating:

2.0

Staff are always other places but the desk! Even when they see you arrive they will not come and assist soon after. Doors are never unlocked to access the storage from the inside. Always trash, broken glass on the floors! I’ve flattened my tire in the garage where there was broken glass that was NEVER cleaned up. Along w no staff ever able at the desk- they never answer the ph…I’ve been placed on hold for 20+ mins at times, even getting in my car and driving to the Store while still on hold! Can never make a payment bc of these same issues but then be told I can’t enroll in auto pay bc my card is debit not credit. Totally horrible service all the way around!!

Rating:

4.0

We were told by the staff that access to the warehouse ended at 10pm, even with the access card. That ended up being highly inconvenient. Usually storage places have 24hr access. If your in a jam due to traffic and weather or another unexpected event in your day and have everything in a moving vehicle that needs to be unloaded that night, regardless of hours, 24-hr access is necessary. While the staff are professional and the facility well maintained, the automatic key card hours are inconvenient and should have a system that can accommodate 24hr access. For this reason, I wouldn’t recommend the location but would refer people to one that has 24hr access.

Rating:

5.0

Matthew was absolutely nice guy! Highly recommend this facility. Very clean and phenomenal customer service

Rating:

5.0

I reserved a 10x20 storage space, when I arrived I was given a 10x10. When I went back to the customer service rep she realized that I was supposed to get 2 units that equaled 20'.. she resolved the issue and I was satisfied. Thank you

Rating:

5.0

Great facility and staff. Recommend this place to anyone looking for storage or truck rental.

Rating:

5.0

Lillian was very helpful & courteous.

Rating:

5.0

Sl friendly

Rating:

5.0

Great Service! The Uhaul Staff are very friendly and business oriented. My rental process; FLAWLESS!

Rating:

2.0

We were on a time crunch and check out took forever to check in. My address and information had to be entered multiple times. I also ask for a closer storage unit and was put into 1664. So extra trips and time to go farther back and forth.

Rating:

5.0

Matthew gave outstanding service!

Rating:

5.0

Great staff and very friendly.

Rating:

4.0

There was one staff I didn’t think was friendly at all other than that it was good But wouldn’t recommend

Rating:

5.0

My closing was delayed for two weeks! Jennifer offered me one month free rent to store my things. Matthew helped with my storage units. Very Thankful for your staff.

Rating:

5.0

Nice workers there

Rating:

4.0

This is my second time renting at this location. I had to keep changing units because the initial unit given to me wasn't locking properly. In addition if my ID is valid I shouldn't need to be asked some many questions concerning how I live. In addition, please hire additional employees because the phones and walking were coming in.

Rating:

5.0

Great Staff

Rating:

5.0

Very helpful customer service

Rating:

5.0

Manager and staff go above and beyond to meet your needs ❤️

Rating:

3.0

Steel Creek gave me less than 24hrs to move my belongings and also damaged my furniture. I reached out to management and no one replied or cared to address the matter. If I could give their service 0 stars I would. Personel in charge of moving my belongings was very rude and unhelpful.

Rating:

1.0

Very awful 😖 experience when my items was moved it was damaged thrown in the new storage I'm getting my lawyer to resolve my concerns!!

Rating:

1.0

Misty stated that my things were going to be moved and I’ve yet to hear where my property has been relocated. I have military clothing that’s not cheap and kids winter clothes bagged up I’ve yet to retrieve. I’ve sent emails, calls go straight to corporate office and I have no clue what’s going on.

Rating:

5.0

The staff was very friendly and professional.

Rating:

2.0

The facility charged too much money for no access outside of business hours. If I would have known that I would not have wasted 212.00 per month. There has to be consideration to any renovations being made. I’m paying to access my personal property stored. I needed to get inside the unit outside of business hours and this was not an option. I wouldn’t recommend this location due to pricing as well.

Rating:

5.0

My sister experience was beyond exceptional and the young men were very helpful, attentive to my needs, and very well-mannered.U haul off Steele Creek is a10 out of 10.I would definitely recommend this place!!

Rating:

5.0

Front Desk Lady and staff were very friendly, professional, very informative and helpful I really enjoyed my experience.

Rating:

5.0

I didn't have any issues. The staff was friendly and also helpful.

Rating:

5.0

The guy who helped me was very helpful and friendly. Curtis was pleasant when I called for my receipt. Will recommend to others

Rating:

5.0

The only knock I have is that the facility cannot be accessed 24 hours a day but that's only temporary as the location is undergoing a renovation which prevents 24 hour access.

Rating:

4.0

Need a bigger unit was told all were reserved.

Rating:

1.0

Only chose poor because I was double charged for a room about a week and a half after I had vacated it.

Rating:

2.0

Curtis Martin is in desperate need of training in customer interaction. Starting with a class on "The customer is always right."

Rating:

5.0

Great new facility best rental unit I've been in before

Rating:

4.0

Only due to the facility still being under construction. The part that is open is well done. The only suggestion would be to have larger carts for furniture.