Customer Reviews for U-Haul Moving & Storage of Steele Creek

109 reviews

11900 Steele Creek Rd   Charlotte, NC 28273

(704) 512-0345

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(704) 512-0345

11900 Steele Creek Rd
Charlotte, NC 28273

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

They went over and beyond when it was time to unload my belongings from the UBox.

Naomi G. 
Rating:
5.0

This was easy quick and convenient. The service was great.

Tami R. 
Rating:
4.0

Customer did not leave a comment.

Brianique W. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Delivery and Retrieval of Boxes were amazing. The associate was helpful, knowledgeable and went above and beyond to meet our needs

Jahmil C. 
Rating:
4.0

App did not work and would not allow afterhours return. Could not submit photo of odometer and person at site said that happens all of the time. So I had to make an additional trip to the site the next morning.

DAVID H. 
Rating:
5.0

N/A

Laconya G. 
Rating:
5.0

Very friendly service

Pamela D. 
Rating:
3.0

No comment .....

Tyrone D. 
Rating:
1.0

Customer did not leave a comment.

Ursula R. 
Rating:
3.0

Employee who assisted me was very short and not very friendly. But would otherwise use this location due to selection of vehicles and it being close to home

Reinaldo L. 
Rating:
1.0

This was the worst experience I have ever had. I was charge $130 a month to rent my u boxes instead of the $100 a month I was told. My u boxes were not delivered to location I was told they would be delivered to. Your staff way under estimates how much a house needs. A two bedroom house easily needs 4 boxes instead of the recommended 2. I ordered 3 boxes and it still wasn't enough. The moving company I used to load was only able to bring two u boxes. Leaving me to try to get another u box at a site that was 40 minutes from my house. The wait to get through to someone was 50 minutes! When I finally was ready to have my u boxes delivered I was set up for self pick up when I SPECIFICALLY ASKED FOR THEM TO BE DELIVERED to my new residence. In order to keep the same move in date I had to pay extra to have the pods moved one at a time. It cost me $1300 instead of $500 to get my boxes and to unload them.Pretty much every staff member I spoke to shifted the blame and made it sound like it was MY ERROR. I was spoken over just about every time. The only person who did not do this was Shelby. I do customer service for living and not even the manager I spoke to did anything to make it right.

joseph J. 
Rating:
5.0

Customer did not leave a comment.

Vitali B. 
Rating:
3.0

Let's just say much less than pleasant. Suggestion: Move truck to where customer was told to pick up truck instead of trying to move customer 13 miles away to truck.

LEE J. 
Rating:
5.0

Customer service was outstanding, she was knowledgeable and attentive.

LESTER N. 
Rating:
5.0

Customer did not leave a comment.

OSBY W. 
Rating:
5.0

Fast and friendly check-in and check-out. The woman that helped us was very nice and she fixed a wiring problem that was affecting one of the blinkers on the trailer.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Rental truck at U-Haul is the best

Humberto G. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Great location. Really quick and professional

Kea C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Great CUSTOMER SERVICE.

ULAT Y. 
Rating:
5.0

Very professional keep up the good work

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

Good experience, nice and clean, easy to pick up, however we were 2 women returning the truck at 11 pm, a little nervous taking pictures, returning key and submitting info because it took some time and wasn't comfortable sitting in the parking lot so late .

Marc B. 
Rating:
5.0

Customer did not leave a comment.

DANNY C. 
Rating:
5.0

Customer did not leave a comment.

Derick E. 
Rating:
5.0

Customer did not leave a comment.

Rufus B. 
Rating:
4.0

Very helpful with extension of vehicle

Tereza R. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
1.0

Customer did not leave a comment.

antonina G. 
Rating:
5.0

Lillian and Curtis were so welcoming and professional. We were in and out in a few minutes with both reserving our truck and then picking it up. They are second to none in customer service. We would highly recommend them and would use them again.

LEE J. 
Rating:
4.0

Approval should be done prior to completing a reservation when doing an after hours pickup. I had a reservation for 7pm and thought I was good to go but had to wait to be approved. Had I not been approved, it would have been a very inconvenient situation. Overall I'm satisfied with how easy everything moved once I was approved but I wish I would've known I would be waiting and not just able to pickup and go.

Ericka H. 
Rating:
3.0

Customer did not leave a comment.

Chaniece S. 
Rating:
5.0

Lillian is great!

Mark R. 
Rating:
5.0

Customer did not leave a comment.

MIchell D. 
Rating:
5.0

This was a great customer experience. I have no recommendations for improvement! This dealer took fantastic care of me!

Stuart M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

There were ready to help as soon as I arrived. Very polite.

ANA I. 
Rating:
5.0

Nothing. Curtis the owner was the best. The equipment was fantastic. We will be back!

Carl C. 
Rating:
3.0

N/A

GRAHAM S. 
Rating:
5.0

Lillian and Curtis were awesome!!! They had everything ready to go with regard to the rental truck and had my Ubox positioned perfectly in the warehouse. Great team!!!

Roger C. 
Rating:
5.0

There are lots of options for uhaul in the SW Charlotte area, but this is our favorite! Mainly because of the superior customer service provided by Lillian! :) She was attentive, professional, and helpful. She helped us get the trailer set up and unhooked when we returned the trailer. They have a great selection of trailers and trucks, and it is very easy to get in and out of this location. Thank you Lillian for making our experience smooth and easy!

Katie R. 
Rating:
5.0

Customer did not leave a comment.

GRISELDA D. 
Rating:
2.0

Customer did not leave a comment.

Joby G. 
Rating:
5.0

The staff member was equally nice and welcomed me to the new city. Great customer service!

KONSTONZAMONIQUE P. 
Rating:
5.0

Customer did not leave a comment.

Lester B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

DEAN P. 
Rating:
5.0

Curtis was great!

David H. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
3.0

Was not told ahead of that that the place I reserved the truck from on line was not where I had to pick it up. Uhaul moved my pick up location without notifying me. This cause me to lose almost two hours of time before I could start packing the truck. I spent over two hours on hold to talk with customer service only to get transferred to another department that did not answer. I suspect this is by design.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

JUDITH H. 
Rating:
5.0

Although I did online check-in, it seems like when you arrive in person you have to go through check-in again. In person check-in should simply be checking your license and getting your equipment.

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Staff was very friendly

JEFFREY B. 
Rating:
5.0

It was a last minute rental and they were able to accommodate me.

ORMOND C. 
Rating:
4.0

My overall U Haul experience was terrible. I showed up that morning at the location of my reservation and they had no trailers. It took 1.5 hours of phone calls and driving to a new location to get a trailer. I am very disappointed with Uhaul.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
3.0

A new location so things should improve naturally but the systems went down when I was there so I never fully completed the standard pickup process but to no fault of the location or the guys there. Uhaul just needs to improve their network if the moment the west coast teams come online the east coast systems stop working

JEREMY S. 
Rating:
4.0

Customer did not leave a comment.

CATHERINE D. 
Rating:
3.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Lillian was fantastic! Wonderful customer service! I will recommended to others moving in the future.

Mark D. 
Rating:
3.0

Customer did not leave a comment.

Cyril F. 
Rating:
3.0

Continuous back n forth submission of pictures and verification of my identity...very frustrating. The customer service representatives were very kind, patient, helpful, professional and efficient...Great experience.

Carlos H. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

The staff were professional, respectful and friendly. My vehicle, while clean, was damaged but a previous renter, but it was clearly marked as such. Though disappointing, this did not impair the vehicle from functioning.

Daniel W. 
Rating:
5.0

I've been calling for a week to find out why I was charged an extra $20 and no one has been answering the phone during regular business hours. I'd appreciate a call back with why I was charged extra. The gas tank was returned full and I returned before the office closed.

LaKeija J. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

The man who helped me when I picked up the truck on Friday 7/23/2021 at 8am was very professional, personable, patient, and helpful. He is an asset to your company. Because of the way I was treated by him, I will definitely choose this location over the others!

Tangie A. 
Rating:
5.0

Incredibly helpful, friendly, and convenient.

Colin T. 
Rating:
4.0

Honoring the same size truck that I rented would be nice. I requested a 15 foot truck and ended up getting a 10 foot. Our friends rented a truck on the same day from the same place and they same thing happened to them. They requested a 15 ft and they ended up with 20 ft truck. Not sure why we are making reservations if we don't get what we requested days in advance. Other than the size issue, the employees were nice to us and the location was convenient.

Roger B. 
Rating:
5.0

Unfortunately, the online checking procedures does not show a very legible photo of any discrepancies with the exterior of the rental. I submitted my own photos just to be certain.

Edwin C. 
Rating:
5.0

Both Employees at this location were suoper

JEREMY G. 
Rating:
5.0

Everything was great.

Joshua S. 
Rating:
2.0

I'm not sure how you can improve an abandoned warehouse.

Alif D. 
Rating:
1.0

Did an after hour drop. After 35 mins, was not able to access 'Rental Return' on either cell phone!!

Edna B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN F. 
Rating:
5.0

Customer did not leave a comment.

Allison I. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
5.0

Excellent customer service

Trina W. 
Rating:
5.0

Kind, great service! Would use again

Lynette M. 
Rating:
4.0

Customer did not leave a comment.

Kurma M. 
Rating:
5.0

I just loved the people working there.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

This was the third location we were notified of for our rental pickup. The day before our reservation we were contacted that the pick up place we asked for could not accommodate us and we were directed to a different place a couple of miles away. When my gust and arrived to pick up the truck at the appointed time there were no trucks available and no one could assist him in finding a truck. I called uhaul and was redirected to another location 30 minutes away to pick up a larger than we needed truck.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Keisha W. 
Rating:
5.0

Curtis was very friendly and attentive. Glad we chose this location.

Katie G. 
Rating:
5.0

Hire additional help (meaning me) to assist the fine ladies at Steel Creek U-Haul.

JOHN B. 
Rating:
1.0

Not scam people is what could be better. My debt card was over charged two times and I'm still waiting on a Refund. Not good for business

Jessica D. 
Rating:
5.0

Was a really great experience.

CHRISTOPHER F. 
Rating:
1.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

SHATAVIUS A. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
No reviews have been submitted for this location.

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