Customer Reviews for U-Haul Moving & Storage of Steele Creek

360 reviews

11900 Steele Creek Rd   Charlotte, NC 28273

(704) 512-0345

Hours

  • Mon–Sat
    8 am–4 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(704) 512-0345

11900 Steele Creek Rd
Charlotte, NC 28273

Services at this Location:

Hours

  • Mon–Sat
    8 am–4 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

donnise B. 
Rating:
5.0

We reserved a hand truck and one wasn't placed into our truck. Also our door on the drivers side wasn't able to close all the way. Other than that it was a great location

Karyn V. 
Rating:
5.0

Customer did not leave a comment.

IAN M. 
Rating:
5.0

Customer did not leave a comment.

Whittney A. 
Rating:
4.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Hey, these people were great, I'll go back there the next time I need a rental!

Gil S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Dexter Y. 
Rating:
5.0

All 👍

Alan B. 
Rating:
5.0

The truck was fine. It was just a little worn, and the passenger side visor had been ripped off at some point. Also, the parking spaces are really close together at this location and I could see someone easily taking off a rearview mirror of their own or another truck parked when backing out of a space. There was in fact someone on site when we picked up on Sunday, which was actually a closed location day. Would have also been cool to have that person meet us in the parking lot a bit sooner and talk us through the process. They only came out right when we were about to drive off so we had to do a lot of reading and catching up and figuring out the system since we had never done a remote U-Haul pick up before. I do love that that service is available, especially via MobilePhone, super convenient. Also, really appreciated the lightning fast customer service when we had to get our license photo approved and what not, I had someone on a chat, and on the phone basically at the same time, and so felt truly covered in that regard.

Katie C. 
Rating:
5.0

Big shout out to the employee at 11900 Steele Creek for making the check-out & return process a wonderful experience.

darlene A. 
Rating:
5.0

Customer did not leave a comment.

Bounleuang K. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

The gentleman was very friendly.

Jeffrey V. 
Rating:
5.0

Professional and attentive to customer needs. Five star service

Verona L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

The 3 gentleman working were super kind, helpful and professional. Definitely do business here again.

Kelly N. 
Rating:
5.0

Customer did not leave a comment.

Kenya B. 
Rating:
5.0

Customer did not leave a comment.

cesar B. 
Rating:
5.0

You guys are doing a great job over there no complaints at all great customer service A+++

Kenya B. 
Rating:
2.0

Delivery and pickup of u-boxes was right on time.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Pat B. 
Rating:
5.0

Staff were excellent

Rob B. 
Rating:
5.0

Great helpful employees.

Rob P. 
Rating:
5.0

Customer did not leave a comment.

VIRGINA B. 
Rating:
5.0

Everything went fine at the U-Haul pickup and service was very friendly but the location has a large amount of construction which makes getting in and out of the parking lot a bit challenging.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Booker L. 
Rating:
5.0

Customer did not leave a comment.

Tiam L. 
Rating:
5.0

Customer did not leave a comment.

Taylor V. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

Customer did not leave a comment.

Joyce P. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

You all were Great, reliable, flexible, convenient, cheap, fast process even with a slow computer system. But above all communicative, friendly and patient with me. Along the way a got a almost flat tire, and still y'all went above and beyond for me by having roadside assistance come to the rescue with in a 30 min time frame. Great experience and highly recommend y'all.

Deysi V. 
Rating:
5.0

Our experience with the U-Haul employees was excellent! The guys were friendly, fast, and accommodating to us. Thanks for a positive rental! Anne & Don

donald B. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
3.0

I'm sure once construction is finished, it'll be better. It's confusing to find the entrance door. The 2 young men that worked that day were amazing.

Catherine S. 
Rating:
1.0

Customer did not leave a comment.

Arena J. 
Rating:
5.0

Customer did not leave a comment.

Pauline H. 
Rating:
5.0

Curtis and his people including Dee Were totally AWESOME. REALLY HELPED ME DURING A TRULY DIFFICULT TIME IN OUR LIVES WITH A CHALLENGING MOVE AND MUCH MORE !!! I recommend them on Steele Creek Rd. in Charlotte N. C.

Charles J. 
Rating:
4.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Pavan D. 
Rating:
5.0

Excellent customer service

Khoury S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
1.0

Customer did not leave a comment.

Destiny G. 
Rating:
5.0

Customer did not leave a comment.

doris D. 
Rating:
2.0

The location was not open and truck wasn't available. Had to call a few times to get another location. I was given a credit but that barely covered the extra miles I had to drive to get the truck. Overall I am disappointed.

Troy P. 
Rating:
2.0

i was charged delivery twice and expensive order overall, should have gone other company

Santhosh K. 
Rating:
5.0

good helpers and truck was ready to go. Return was quick and easy. Everyone willing to help with all parts of the process. Could not have been easier or better experience for renting a truck.

Scott E. 
Rating:
4.0

Customer did not leave a comment.

Brandi W. 
Rating:
4.0

Customer did not leave a comment.

Scott U. 
Rating:
5.0

Great Service!

CHEVETTE J. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

The Uhaul reps were very professional and kind. They took their time to explain and make sure I understood the process every step of the way

djery D. 
Rating:
5.0

better clarity of where to drop off vehicle after hours. I do understand they are renovating tho... so that may come with time

Jeannine M. 
Rating:
5.0

Awesome experience. Everyone was so nice and helpful. Was a bit of a drive but well worth it.

Brian H. 
Rating:
3.0

Online needs more streamlined cost and improvements to reduce customer service calls as it was just too many calls to setup delivery and pickup

Raghavendra B. 
Rating:
5.0

Customer did not leave a comment.

Cheng-I W. 
Rating:
5.0

This Steele creek location is the best all other South Carolina location needs help or work with customer service

Silas H. 
Rating:
5.0

I habe rented from U-Haul, periodically, for the last 30 years. This was the best U-Haul experience I have ever had. The customer service was excellent. It was not the lax customer service that is very common in this area. I was taken care of immediately at the reservation desk. and during the equipment return. Dee, you, and Mr. Curtis are the BEST! I will definitely recommend this location to everyone I know who needs to rent a truck. Thanks.

doris D. 
Rating:
1.0

Our container was picked up in Charlotte, NC and transported here to the New Orleans branch. An hour after our boxes were scheduled to arrive I received a call saying that the box was too heavy to pick up and it could not be delivered. From here we had to hire movers ourselves to drive to New Orleans to unpack part of the Ubox into a second container. From here the boxes were able to be delivered a week later than planned. I am currently still receiving charges for things that I was told I would not be charged for. Each time I try to call and resolve I wait on hold for close to an hour. Also, I have tried updating the email/phone to remove my boss who continues to receive messages about this mess. I have been told twice that he was removed. He is still getting emails. I have done everything on my part to make this run smoothy and have had little help from Uhaul's end. I would greatly appreciate a phone call from someone who can make this right. Thank you.

Tanya N. 
Rating:
5.0

Customer did not leave a comment.

KYLE H. 
Rating:
4.0

This is the second time I rented from this location. The staff was so friendly and helpful. Very good experience with them! However with the second rental the right mirror was broken and because it had a piece of brown packing tape on it I believe they knew. It was stripped and would not stay in place making it extremely dangerous to drive. We didn't know it was truly broken until we had the entire truck loaded so we just had to deal with it. Disappointing!

Candice C. 
Rating:
3.0

I returned my U-Haul at night and the location is very dark. The only thing I would recommend is adding my lighting because it was a little scary.

Ericka H. 
Rating:
1.0

Tel wasn't there Had to go to different location

Dave C. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

I do recommend you to everyone of my clients and my friends. The UHaul at Steele Creek location is one of the nicest locations and the friendliest customer care ever! Thank you for taking care of me when I need to use one of your vans or trucks.

Joyce P. 
Rating:
5.0

Customer did not leave a comment.

Erick R. 
Rating:
5.0

Customer did not leave a comment.

Ester G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
1.0

Don't go here. They'll charge you an additional gas fee for going below a quarter of a tank, even if you DON'T go below a quarter tank. We used 24 miles of gas…then was charged an additional $30.80 for going below a quarter tank of gas…..so using two gallons of gas puts a uhaul from 1/2 a tank to below a quarter? Let's hope I'll get a refund.

Chase R. 
Rating:
3.0

Customer did not leave a comment.

Alfredo M. 
Rating:
5.0

The unit was beat up and one of the oldest in the fleet. Two of the tie down rings were broken. One wood railing was repaired but did not allow for space to tie down. The back side of the Dorr was filthy dirty and greasy.

Daniel W. 
Rating:
1.0

The next time one of your trucks are in a wreck you don't try stealing money from your customer like y'all did me cuz when they say that you aren't supposed to charge me anything else and y'all charge me $77.16 and then you refuse to give it back to me and stuff and I end up having to see y'all to get it back it shouldn't have to turn out that way so maybe you shouldn't try screwing your customers and it's stealing money from them would be more wise

Debbie N. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Alfredo M. 
Rating:
5.0

The entire team was amazing

Vanecia G. 
Rating:
3.0

Customer did not leave a comment.

Gregory S. 
Rating:
3.0

Customer did not leave a comment.

McKenna K. 
Rating:
4.0

Customer did not leave a comment.

McKenna K. 
Rating:
5.0

The person at the desk, Lillian, was helpful, knowledgeable, and extremely nice.

Myles N. 
Rating:
5.0

Customer did not leave a comment.

Stacey H. 
Rating:
4.0

The owner gave me the incorrect key. I spent about 10 minutes trying to start the car. Then, he came and spent another 10 minutes before telling me I had to go pick up at another location. Then, he gave me another key to try which turned out to be the right one. Just surprised that the owner himself would not know the right key, especially since they only had one pickup truck to rent.

Sairam R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
4.0

Customer did not leave a comment.

Kourtney C. 
Rating:
4.0

Very streamlined, quick service to rent, pick up and return. Everyone was personable and helpful, whether on phone or in person. I would definitely recommend location !

Judith W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer service can be better. Customer service representatives are ready to help but I personally felt it could have been better.

Balakrishnan S. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

Keep up good work.

BETTY B. 
Rating:
5.0

I have always had great experiences with UHAUL and will always use this company for any move.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
3.0

I don't recommend uhaul to anyone again

Lester L. 
Rating:
5.0

Uhal services are very customer friendly.

Sandeep V. 
Rating:
5.0

Customer did not leave a comment.

Jody O. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE Z. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
No reviews have been submitted for this location.

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