Customer Reviews for U-Haul Moving & Storage of Stone Mountain

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stone Mountain

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Luis L.
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Customer did not leave a comment.

Kenneth B.
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The owner of this location told me he would not help me rent this out. When choosing to rent I specially choose a location that can do a counter top checkout. he said he "didnt want to do that" and told me to call the 1800 number to Uhaul or don't rent it then. It took me 1 hour and 40 minutes worth of my rental time to get this straightened out. I ended up driving to another location who then helped me. I was not comped for my time and consideration for the extra travel to other Uhaul locations. When i asked for a discount on the mileage they told me to pay it or not rent from them. I have rented several times from Uhal and i have never experienced this level of customer discontent. Every employee acted like i was ruining their day for even being alive.

DOROTHY W.
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You guys did a great job with helping me for the past 2 days👍thank you all so very much🤩👍

THOMAS B.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

Briana R.
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Reduce the price if the full time scheduled was not used.

DAVID M.
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If also using a car hauler, I would strongly recommend picking it up after you have loaded the UHaul truck.

Michael H.
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Doing mobile check in to pick up vehicle is nice but way too much of a headache with all the additional information needed on arrival and still having to stand in line inside to pick up keys made it pointless because only 1 person was working the counter. Having to input copy of ID along with 2 references should be collected at time reservation is made to save additional steps and time at pickup.

ANDRENA A.
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Customer did not leave a comment.

Kenneth M.
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Customer did not leave a comment.

ROY S.
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Keep doing what you're doing

Anita T.
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Open the store on time.

glenda K.
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N/A

Matthew J.
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Customer did not leave a comment.

Samuel M.
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This location saved us when Uhaul couldn't get us into the original truck we had reserved at 2 other locations that day, delaying our move by several hours. We just happened to drive by this location and they were able to help us out of the problem. Uhaul never apologize at all.

NIZARALI J.
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Good

DEAN B.
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Water leak on the floor in the storage area.

JOHNSON S.
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Everything is good. There's nothing to improve.

OZELINA J.
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Customer did not leave a comment.

Nakia P.
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Customer did not leave a comment.

wilfried K.
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The truck was old and a bit unpleasant to drive. Customer service wasn't flattering either

Meketaw T.
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It's good, but there is a problem s for employee, because they don't respect for customers.

Wilmani H.
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Direct more people to the website and not the app for mobile pick up. I used the website this ride and it was seamless. The app has had issues every time I used it in the past

CHARLES B.
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Customer did not leave a comment.

Ernesta H.
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Service was quick.

Betty W.
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Nice customer service

TANISHA M.
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Customer did not leave a comment.

Emani C.
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I forgot to mention this in the review for drop off but the backup camera fades in and out sometimes not working at all. Everything else worked as expected and got the job done.

Rasheen H.
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Quick and easy drop off!

Cassandra A.
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I call to extend my time. She said that I would be charged for the hours. But I was charged a another day. Why?

Brittany H. | Overall Experience |
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Customer did not leave a comment.

FREDERICK F.
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Very helpful and professional 👌

DAVID S.
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Customer did not leave a comment.

JEFFREY G.
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Customer did not leave a comment.

Adam M.
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Customer did not leave a comment.

David O.
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Improve mask compliance at this location. I had to ask the worker to wear a mask during our interaction, which he did, but I shouldn't have to ask.

PATRICK L.
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Customer did not leave a comment.

Darryl B.
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a1 service from Ms Ife and the gentleman who hooked my truck to the trailer. Looking forward to working with them again.....

Lisa S.
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These folks are so nice and helpful

Terrell M.
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Customer did not leave a comment.

Ashenafi W.
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Customer did not leave a comment.

kenneth M.
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Customer did not leave a comment.

Melissa B.
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Offer automatic extensions. Other than that everything is great, I love Uhaul!

claudeen H.
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Customer did not leave a comment.

Matthew E.
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Customer did not leave a comment.

Demarquez S.
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Customer did not leave a comment.

JESSICA T.
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Customer did not leave a comment.

Phillip B.
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Customer did not leave a comment.

STEVEN B. | First Impressions |
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I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager

Rufus B.
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Customer did not leave a comment.

DJuan C. | Overall Experience |
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Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests

Jeffrey N.
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The employee that handled the check-in was not very customer service friendly. She seemed more concerned about her phone. The guy that did the checkout of the truck was very efficient and good customer service skills.

Kelsey C.
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Customer did not leave a comment.

Letitia F.
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Customer did not leave a comment.

Hector T.
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Customer did not leave a comment.

Eduardo C.
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Customer did not leave a comment.

Elise G. | Overall Experience |
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I will always use U-Haul

Ashley D.
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Customer did not leave a comment.

Andrea B. | Overall Experience |
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I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!

Aileen C.
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Customer did not leave a comment.

MARTHA H.
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Customer did not leave a comment.

Sanquinetta S.
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Customer did not leave a comment.

CARL B.
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The overall experience was horrible. The location at 1290 Pleasant Hill Rd, Lawrenceville Georgia, attempted what could only be described as theft. We had a contract confirmation where we had reserved a 15' truck for the price of $289.00. The night before we got a call saying we had to pick it up at the Pleasant Hill location. This was understandable. However, when we arrived, (after a 30 minute wait) we were told the truck would be over $200 more. The explanation was the difference in the two pickup locations, which is only a few miles. We showed them our printed confirmation, but that was not honored. We were told that we could call 1-800-uhaul and see if anyone there would honor it. After 30 minutes on hold we were cut off. At this time Jamie contacted "Vicky in traffic" at U-Haul Corporate who advised that the price would be honored. By this time the truck we had reserved had been rented to another customer. We were told we had to drive to this location at Memorial Drive, Stone Mountain to pick up a truck. This whole process took over 3 hours, and again, the Pleasant Hill Rd. location tried to steal over $200 from us, and would not honor our contract.

AMEYAN P.
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The uhaul team did great no complaints

LaNisha T.
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Customer did not leave a comment.

EDGAR C.
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Customer did not leave a comment.

lauren J.
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Customer did not leave a comment.

Andrew M.
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The associate was extremely helpful and friendly.

Jason M.
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The gentleman that originally helped me was very helpful and provided great service. Nothing could have been done better.

Cynthia S.
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Customer did not leave a comment.

David B.
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They just need to lock the doors at night

JACQUELINE H.
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It was unfortunate that at the time of the appointment the truck size I reserved started to have issues and I was forced to down size, but excellent customer service!

Amy A.
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The associates at this location were uneducated on their services and equipment in addition to them being extremely rude and unprofessional.

HORACE W.
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Customer did not leave a comment.

Eboni E.
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Just give free miles or lower the rate.

Lindia H.
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Every one was frendly from customer service to returning the truck.. Thank you

LINDA T.
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Customer did not leave a comment.

Herman G.
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Customer did not leave a comment.

Andria B.
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Customer did not leave a comment.

gerarde p. | Overall Experience |
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Customer did not leave a comment.

Victoria W.
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As much as my husband and I rent Uhaul's we except better service! We have both decided to not rent Uhual's anymore because the service and conditions of the trucks are absolutely nasty!! Uhaul just lost a very loyal customer!

Kumba J.
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Acknowledge the customers when they walk in and have a sense of urgency and stop carrying a personal conversation with a customer that requires you to stop what you doing and just sit on your chair, conversating without acknowledging the line.

SHERMAN S.
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Extremely pleasant transaction. Professional, thorough and helpful attendant.

Michelle D.
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Great Location !!!

FELICIA L.
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Customer service was horrible and no one there to check in when returning equipment

ANGELO J.
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Customer did not leave a comment.

Robie J.
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Same service as me

Cyprian N.
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N/A

DAVE L.
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Customer did not leave a comment.

Mounir H.
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great customer service peaople nice in this location and helpful

Paula P.
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Customer did not leave a comment.

ERIC L.
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Nothing, excellent customer service from my assoc. Thank you

BARRINGTON L.
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Customer did not leave a comment.

ROBERT M.
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Parking is very tight.

ROY S.
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You shouldn't do any improvement. Everything about this location should be kept exactly the way it is. A very nice location

DARRYL S.
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Customer did not leave a comment.

Phillip W.
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Customer did not leave a comment.

Mansour N.
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waiting time: i waited almost two hours before a served

Cynthia W.
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I am a satisfied customer!

Alice C.
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Answer the phones in a more timely manner. I was holding on the phone for longer than an hour to speak to a representative. If we can accomplish more on the phones, it will avoid longer waiting lines in your stores.

Randy E.
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I had a problem with the online return site. When I got to the question about sharing my location I ran into an error and could not proceed. It kept telling me location services on my phone were not on but they were and I could never get past that point. There needs to be some way on the site to get past that even if there is an issue. Very frustrating! Also, the lock for the back door of the truck didn't work so I just wrapped it around the latch to make it look like the lock was engaged.

David N.
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Slow pickup process through the app. App is slow and I had to refresh multiple times during the process. Approving process is unnecessary and takes too long for someone to respond. Consider how much you charge the customer, it's better to add some high tech to monitor these trucks instead of letting customers doing everything manually

CAMELA B. | Overall Experience |
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Great experience. Staff was helpful and friendly even during these trying times.

Raymond L.
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Good experience, associates were very helpful. Please fix uhaul app, unable to return vehicle through the app.

KESHIA M.
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Double check they trucks before had making sure no bugs nd stuff

THOMAS M.
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Customer did not leave a comment.

Quentin L.
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Nothing

REGINA S. | Overall Experience |
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I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!

Ella G. | Overall Experience |
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I'll NEVER go back to the one on Memorial Drive in Stone Mountain!

DARLENE W. | First Impressions |
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Customer did not leave a comment.

lillie K. | Overall Experience |
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Customer did not leave a comment.

anesa m. | Overall Experience |
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Customer did not leave a comment.

ashley w. | Overall Experience |
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I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.

April C. | Overall Experience |
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The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....

Cynthia R. | Overall Experience |
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The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.

Melissa B. | First Impressions |
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Friendly quick staff. Clean and great working van!

Kareema C. | Overall Experience |
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Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y’all had no masters or extra . Had to pay a locksmith never using uhaul again

Chale W. | Overall Experience |
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Good service.

LANETTE J. | Overall Experience |
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Great storage facility

WAYMOND J. | Overall Experience |
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To many young kids with attitudes, not able to focus on the job. Playing on phone.

Aris C. | First Impressions |
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Store hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak with

Desmon W. | Overall Experience |
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I would give it a hundred stars

DWAYNE B. | Overall Experience |
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U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my item

debra d. | Overall Experience |
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My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong

ROCHELLE J. | Overall Experience |
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I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.

Shakita S. | First Impressions |
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Very professional and polite

Kashif H. | First Impressions |
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I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night

Demeka B. | First Impressions |
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My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.

Randall w. | Overall Experience |
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I always use U Haul.

BRUCE T. | Overall Experience |
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Good

phillip c. | Overall Experience |
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Thank you

Tammy S. | Overall Experience |
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Well managed facility

Theron P. | Overall Experience |
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Thank you

Theron P. | Overall Experience |
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Thank you!

Sharon H. | First Impressions |
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☺️

Bonnie F. | Reservation |
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Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!

Janie C. | Reservation |
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I will not be able to move yet so thanks but when I do move I use your services

rita a. | Reservation |
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He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.

xavier s. | Overall Experience |
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Thx

CHRISHANNA M. | Reservation |
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They took great care of me swiftly.

ebony t. | Overall Experience |
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My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.

curtis s. | Overall Experience |
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Uhaul was very helpful with my move to Georgia

ALVITA C. | Reservation |
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The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath

phillip c. | Overall Experience |
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Thank you, for all the help you gave me.

JANICE E. | Overall Experience |
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I stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.

No reviews have been submitted for this location.

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