Customer Reviews for U-Haul Moving & Storage of Stone Mountain

1,712 reviews

4940 Memorial Dr   Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

(404) 296-9737

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 296-9737

4940 Memorial Dr
Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HARRY E. 
Rating:
5.0

Customer did not leave a comment.

Brooke H. 
Rating:
1.0

I still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unit

LASHONDA P.  |  First Impressions 
Rating:
4.0

Keep up the good work

Rockie W. 
Rating:
5.0

Customer did not leave a comment.

Akila H. 
Rating:
5.0

Customer did not leave a comment.

MILLION D. 
Rating:
5.0

The 15ft truck needed a front end alignment. Customer service was notified.

TRACEY M. 
Rating:
5.0

Customer did not leave a comment.

karissa F. 
Rating:
5.0

All went well ☺️

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

sharronda W. 
Rating:
4.0

Customer did not leave a comment.

SAMARRI K. 
Rating:
5.0

Customer did not leave a comment.

MARQUISE D. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

GERALD H. 
Rating:
4.0

Customer did not leave a comment.

LISA G. 
Rating:
3.0

Customer did not leave a comment.

BERTALINT C. 
Rating:
5.0

Customer did not leave a comment.

KELLY I. 
Rating:
5.0

Nice service from this staff and location. Quickly processed my rental, and it took only 3 minutes when I returned to process my bill and finalize my mileage/truck and off I went.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
4.0

Good customers service

John B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KITHIA H. 
Rating:
1.0

This location is nasty and they steal from me and lie too much,I will never get a rental from the ever

SANTONIO F. 
Rating:
5.0

Jorris is the best u- haul agent I have ever had the pleasure of working with

ARTHUR R. 
Rating:
1.0

Installer broke my muffler and ended up screwing up catalytic converter. Cost me 2,000 to repair.

TODD A. 
Rating:
1.0

No one was there and it was supposed to be an open location. There was little gas in truck and we were charged for gas. There was no dolly on truck. There was no way to get access to the keys to the truck until speaking to customer service and everyone was rude. Very Very bad experience.

ROYCE S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN P. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
3.0

People took almost 30 minutes waiting time to hand over the truck.

PRATHEEP KUMAR T. 
Rating:
5.0

Customer did not leave a comment.

JASMINE C. 
Rating:
5.0

I live closer to other U-Haul locations but I always use this location. The service is excellent. Every employee I have dealt with is friendly, professional and always helpful.

MICHAEL F. 
Rating:
5.0

Everyone was friendly and helpful.

JEREMY D. 
Rating:
5.0

Customer did not leave a comment.

ALDO C. 
Rating:
3.0

Customer did not leave a comment.

SAKARIYA H. 
Rating:
5.0

Customer did not leave a comment.

SEQUNNA P. 
Rating:
1.0

Yall charge my card twice for one rental. Overall I paid 176.00 for 6 hours. This is not cool at all. I wouldn't recommend this company to anyone

KATRINA G. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

WADE L. 
Rating:
5.0

There is bi need for improvement from my experience.

SHARON D. 
Rating:
5.0

Customer did not leave a comment.

Milenta A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

Customer did not leave a comment.

HORATIO C. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE R. 
Rating:
5.0

Customer did not leave a comment.

TRACEY M. 
Rating:
4.0

Give incentives for customers who are moving long distance

JANICE Y. 
Rating:
5.0

Customer did not leave a comment.

SHERMAN M. 
Rating:
4.0

Quick service at last minute. Good inventory on site.

JOHNSIE T. 
Rating:
5.0

I was scammed at a neighborhood Uhaul and have yet to receive a refund for my first failed attempt at a truck. Secondly, I visited the Uhaul at 4360 Covington Hwy, Decatur, GA 30035 where I was met with customers cursing around me and being all around unhelpful and rude. One of the clerks was able to book me for the Memorial drive location and my experience was SO MUCH BETTER. However, Uhaul has to do better, I reserved my truck at the Decatur location the night before and was advised that I had been overbooked and the truck wasn't there. I am unsure how that would happen and the employee couldn't explain it at all. I am still awaiting a refund for the first failed truck but Memorial Drive definitely are professional and helpful.

ZHANELLE P. 
Rating:
5.0

Customer did not leave a comment.

NOORUDDIN F. 
Rating:
5.0

Excellent customer Service.

RHONDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shinikqua R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL M. 
Rating:
1.0

Thief

Ahmed G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Helena C.  |  Overall Experience 
Rating:
5.0

It was good

ALHAJI T. 
Rating:
5.0

Customer did not leave a comment.

HENRIETTA W. 
Rating:
3.0

The young lady at the counter was unpleasant and not an effective communicator, appeared offended and upset when I asked a question. Furtive looks with coworker standing around the counter.

ERIC ANDRE B. 
Rating:
5.0

Great friendly staff. Very professional

THOMAS D. 
Rating:
5.0

Service at pick up and drop off was exceptional.

JASON G. 
Rating:
2.0

Customer did not leave a comment.

CLAYTON C. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

First time in a long time I rented a van and it was brand new with only 14 miles on it. They do not mention it on the site, but, the smaller vans come with a safety cage behind the two front seats, which is what I wanted. PLUS, the back doors open enough to fit in a pallet using a forklift (which we did) to make loading quicker.

tracy B. 
Rating:
5.0

Very helpful with good information

Denise F.  |  First Impressions 
Rating:
5.0

Friendly service

ANTIONETTE F. 
Rating:
5.0

It was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. Thank you

John G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALLEN P. 
Rating:
3.0

Personnel were professional and quick. The online check in was difficult to use, so just went to the counter.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

AISHA C. 
Rating:
5.0

everything was great as usual.

John B. 
Rating:
4.0

Customer did not leave a comment.

Jesus M. 
Rating:
3.0

My issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past. I have no complaints about the storage facility experience. Just the truck rental.

PAMELA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA A. 
Rating:
2.0

I would not recommend this location . I would recommend your customer service . It was quick and very helpful, but in person service at location was piss poor.

Jocelin G. 
Rating:
5.0

Customer did not leave a comment.

NYIESHA W. 
Rating:
5.0

Customer did not leave a comment.

Yale D. 
Rating:
4.0

Customer did not leave a comment.

MONIQUE W. 
Rating:
5.0

I plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.

Wade J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

This location was great I had used the mobile reserve for a van at a different location and they did not have the van ready, spent ten minutes on hold, no results. The 4940 Memorial drive location saved the day and let me walk in and rent a van ready to go. Timing was really important and they were friendly and efficient.

DOUGLAS T. 
Rating:
5.0

great staff.

DAVID L. 
Rating:
3.0

Customer did not leave a comment.

Priscilla D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA A. 
Rating:
5.0

The staff was very helpful and pleasant. Best service I ever had .

Steven B. 
Rating:
3.0

Not sure if you are speaking with the location, when trying to set or get information about a rental, but if so, that part of the service was way below what you would expect from UHaul.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

KENDALL M. 
Rating:
4.0

The

Emilia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucson J.  |  First Impressions 
Rating:
5.0

The U-haul location and service was excellent however, your on line reservation service leaves much to improve upon. Reservation should not be made to locations that are not open at time of pick up and further explanation of the process need to take place with customers. I was lucky that this location has a vehicle for me to rent having to cancel a reservation from a site that was not open.

RACHEL Z. 
Rating:
5.0

Customer did not leave a comment.

TANESIA S. 
Rating:
3.0

Customer did not leave a comment.

Lucretia W.  |  First Impressions 
Rating:
5.0

The team was awesome, great, very fast, expert respectful, knowledgeable , recommended me the best of what I need, I was able to transfer my bike because of this great team, thank you A+++ :)

HAIDER A. 
Rating:
4.0

Customer did not leave a comment.

KELSEY R. 
Rating:
5.0

Customer did not leave a comment.

ASIA J. 
Rating:
5.0

I dropped off a trailer and it was easy pull in and park. Only recommendation would be to have tire chocks close by, I had to use a rock 😁

PATRICK D. 
Rating:
4.0

This rental was a total waste of time and money for me. The Trailer is described by U-Haul as a 6' x 12' Trailer. I wanted to use this trailer to transport a Utility Vehicle that I purchased 100 miles away. The new vehicle measures 65" Wide so I thought a 72" wide trailer should be fine. The problem is that the back of your trailer, where it ramps up, has an inset that takes away 1' total (6 inches from each side). So yes the trailer is 6' wide, but you can only ramp on equipment that is 5' wide or less. If this was noted on your website, I wouldn't have driven 200 miles for nothing.

Mark G. 
Rating:
4.0

It would be much better if the A/C was working.

CHRISTOPH D. 
Rating:
1.0

All of the mix ups and i still have not received my deposit in 4 days

Sanderia B. 
Rating:
4.0

Customer did not leave a comment.

Ikelan H. 
Rating:
4.0

The POS didn't work! The fuel tank was 1/8 when I received it, but marked beyond 1/4. Even though they were few gallons, but I found it not carefully reported.

YOHANNES B. 
Rating:
5.0

Customer did not leave a comment.

JOYCE W. 
Rating:
5.0

Excellent helpful representation from staff

WILLIAM V. 
Rating:
5.0

Great customer service. The location was clean and all of the employees were very professional and helpful.

ELLA J. 
Rating:
5.0

Customer did not leave a comment.

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Chequana R.  |  First Impressions 
Rating:
5.0

Train your candler rd counterparts.

Irvin B. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.

Gloria F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephon C.  |  First Impressions 
Rating:
1.0

I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager

STEVEN B.  |  First Impressions 
No reviews have been submitted for this location.

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