Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The stuck was stolen from the original drop off spot. The police located the truck and had it dropped off. So I can’t speak on this location.
Marcy N
Rating:
5.0
Customer did not leave a comment.
Beverly S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vickie K
|
Online Move In
Rating:
5.0
Our experience was great, actually a life saver. We used the appliance dolly, the regular dolly for heavy boxes and we also purchased a shoulder dolly which made perfect harmony for moving. I like that the trucks are easy to drive, they drive very women friendly. Some women can probably drive these trucks probably better than they can drive regular cars that's how friendly the drive is.
CAROLYN N
Rating:
5.0
Customer did not leave a comment.
TANISHA D
Rating:
5.0
Always have a great experience at this location! Customer service is outstanding. People are fast and friendly. Thanks!
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
Lindsey C
Rating:
5.0
Customer did not leave a comment.
KERAH B
Rating:
5.0
MOST PROFESSIONAL!
FLOYD F
|
Overall Experience
Rating:
1.0
I had rats in my storage unit with the rast traps there, to no avail the rats proceeded to devour my storage property U-Haul did nothing but just asking for the rent they said you have no rental protection and then they had to nerve to ask me was going to renew my rental U-Haul you guys suck I'm referring to the Business bureau no stars at all in straight garbage zero Stars
Tony E
|
Overall Experience
Rating:
4.0
Include signage that directs after hours drop-off customers to your location barcode.
RONALD N
Rating:
5.0
Customer did not leave a comment.
Linda C
Rating:
5.0
ALL OF YOU WHO WORKS AT THIS LOCATION ARE VERY HARD WORKER AND GO BEYOND CUSTOMER SERVICE
THANK YOU ONE AND ALL FROM THE INSIDE OF THE BUSINESS TO THE OUTSIDE BUSINESS. YOU ALL DESERVE A RAISES!!!!
Donna H
|
First Impressions
Rating:
1.0
Never rent from they call u one day before your payment is due so annoying
Lorenzo M
|
Overall Experience
Rating:
5.0
Nutting
HARLAND G
Rating:
5.0
Customer did not leave a comment.
mary a
Rating:
5.0
Thank you for having a clean environment and securing my belongings
GiSELE G
|
Overall Experience
Rating:
3.0
We appreciate the staff, they were always friendly and very helpful. Unfortunately the cleanliness was a disappointment. There must be a rat problem at this facility because there were many rat droppings in our boxes and some were even chewed on and had nests in them. Overall the security of our belongings were never in question and we appreciate U-haul for securing our belongings. Thanks.
Melanie G
|
Overall Experience
Rating:
1.0
I drove the car for less than 10 miles and I was overly charged against my will. Very poor service
MICHAEL K
Rating:
5.0
My experience was fine. The gentleman that waited on me was friendly and proficient.
So at present I have nosuggestions as this was the first time at this location. Thanks.
DEBORAH S
Rating:
5.0
Customer did not leave a comment.
GLENNON L
Rating:
5.0
Customer did not leave a comment.
Dejon J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy G
Rating:
5.0
Customer did not leave a comment.
EPSIE R
Rating:
5.0
we did after hours drop off, when we phoned ahead, everyone was nice and helpful.
DIANA S
Rating:
5.0
Customer did not leave a comment.
JUANITA L
Rating:
5.0
The staff at memorial Dr are superb!
HANOKE A
Rating:
5.0
Customer did not leave a comment.
DUANE J
Rating:
5.0
Customer did not leave a comment.
JESSIE F
Rating:
3.0
Customer did not leave a comment.
gloria t
|
Overall Experience
Rating:
5.0
very good option thank you
BEKZOD N
Rating:
1.0
Rats ate all of my stuff and now I have to move into my new home with nothing! I have to absolutely start over and I am furious. There is a rat infestation at that location.
Brienna H
|
Overall Experience
Rating:
1.0
I had to get out and go in the office when I clearly put mobile check in and out. I had to wait and got the truck after 2:00pm. When I arrived back there was no one there to greet me with the truck I had to go in once again looking for someone to give the truck keys to! And also when I initial got the truck the mileage that was on the paper did not match what was on the dash in was two miles off. I just didn’t like all the hassle of having to deal with humans and it was still
Inconvenient. 10/10 do not recommend if you don’t want to see and deal with people.
Zanita L
Rating:
5.0
Not one thing. The service/staff were exceptionally awesome!!!
barbara S
Rating:
5.0
Great service
KAIRI G
Rating:
4.0
Customer did not leave a comment.
clarence t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole J
Rating:
5.0
Erica, GC, Aysheia & other staff members were absolutely great!! I would recommended your company to friends, as well as family. Thank you kindly, Ms. Barbara Marie Simpson
barbara S
|
First Impressions
Rating:
1.0
I was cheated
KAREEM C
Rating:
5.0
Customer did not leave a comment.
TRUDY G
Rating:
5.0
I just would like to receive my 25$ they said I was supposed to get back because i didn’t go over my mileage n put the gas back over there that great..
JAIYAH W
Rating:
5.0
As far as the location nothing. The app was not working correctly during check in.
JOSE A
Rating:
5.0
Customer did not leave a comment.
KIMBERLY B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
EBONY S
Rating:
5.0
Everything went well 🙏🏻❤️
Marita E
Rating:
5.0
Customer did not leave a comment.
PRINCE J
Rating:
5.0
Very friendly helpful and communicated well
Keturah G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abby A
Rating:
5.0
Extremely easy process. All online. No issues at all. Needed a short term rental and got exactly what I was after. Will definitely use again if needed.
Jennifer J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY N
Rating:
5.0
Both locations were amazing! Significant Customer Service.
HILDIAH M
|
First Impressions
Rating:
5.0
I had a few issues but I was definitely satisfied with how I was accommodated and helped. He went above and beyond and we both remained patient and calm during to time consumption
Shayla T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MELONIE M
Rating:
3.0
I’m 7months pregnant and I had to find the truck on my own
JHANAYA D
Rating:
5.0
Customer did not leave a comment.
FABIENNE J
Rating:
5.0
Great service
MODOU H
Rating:
5.0
GC provided superb customer service and ensured my uhaul rental was the last thing I needed to worry for my move. He recommended the best material (boxes, tape, bubble wrap, etc) that really helped me organize and protect my valuables. I highly recommend this location. Not only did GC provide amazing service, but the environment was full of comradery
VIVIAN B
Rating:
5.0
Customer did not leave a comment.
CYNTHIA A
|
First Impressions
Rating:
3.0
I lived in Buckhead and requested Piedmont location but got switched to Stone Mtn ( 30 minute drive away) at last minute which was not very convenient. My experience is that store employees spend a lot of time sorting out customer service issues from online bookings.
Ross D
Rating:
4.0
Customer did not leave a comment.
TYANNE A
Rating:
5.0
Customer did not leave a comment.
BRITTANY M
Rating:
5.0
The staff was very nice fast and efficient…
JEFFREY K
Rating:
5.0
Customer did not leave a comment.
IESHIA P
|
First Impressions
Rating:
5.0
I was satisfied that we could do what we needed
ERNEST K
|
First Impressions
Rating:
5.0
The attendant was very friendly & helpful. The world needs more people like him.
KAREN P
Rating:
5.0
Customer did not leave a comment.
FELICIA D
Rating:
5.0
Customer did not leave a comment.
CARMELL V
Rating:
5.0
I met the manager of this location as well as a number of staff members over multiple rental interactions. I really dig these guys! They are polite, professional and courteous. The service is always super fast and, most importantly for me, very easy! Thank you to your folks for making a stressful moving experience just a little bit easier. Please commend them for a great job!
MICHAEL P
Rating:
4.0
Customer did not leave a comment.
JONATHAN B
Rating:
3.0
Customer did not leave a comment.
TRENA R
Rating:
5.0
Excellent service; Excellent customer service; excellent environment while I waited for my hitch. I’m so glad the young lady told me about the bike rack. I purchased it and the young man installed it. One stop shop. I owe them lunch.
Shela H
Rating:
5.0
Every associate was professional, friendly, and prompt.
KEISKA T
Rating:
5.0
Customer did not leave a comment.
ARLENE J
Rating:
2.0
I said this because I think they changed me to much money.
MARIA A
Rating:
5.0
Customer did not leave a comment.
ANTOINETTE F
Rating:
5.0
Superb service.. will use this location again if needed
ARIELLE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luther W
|
Overall Experience
Rating:
5.0
??? If the dolly come with the check if I pay for it just asking
Christine B
Rating:
4.0
Customer did not leave a comment.
ANDREA P
Rating:
1.0
Very rude people
ANTHONY T
Rating:
5.0
All was good. Good customer service by the gentleman who helped. He made the process so easy and clear!
MATAVIER G
Rating:
5.0
I'm a repeat customer, renting from this location 2-3 times a month. I've consistently received professional and courteous service, and I highly recommend them.
ZECHARIAS A
Rating:
5.0
Customer did not leave a comment.
HAILU A
Rating:
5.0
Very seamless. Moved in the same day. Couldn’t have been easier!
Jennifer J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BRIDGETT F
Rating:
5.0
Not one thing every thing is Great thank you 😁
JACQUELYN C
Rating:
5.0
Great customer service
Lorenzo M
|
First Impressions
Rating:
4.0
I will rent again
Jebbeh E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean M
Rating:
4.0
Schedule enough staff members for early morning rush
CYNTHIA W
Rating:
5.0
Customer did not leave a comment.
CIERRA J
Rating:
5.0
Customer did not leave a comment.
SHARONDA E
Rating:
5.0
Exceptional customer service. Very helpful and accommodating during the snow storm. Thank you to the gentleman who assisted me!!
DANYALE W
Rating:
5.0
Customer did not leave a comment.
FELICIA W
Rating:
4.0
Customer did not leave a comment.
KHAYA L
Rating:
5.0
Great, super clean, well-maintained facility. Best I have ever used. Awesome staff.
Michael M
|
Overall Experience
Rating:
5.0
Super easy process on a last minute truck rental. Staff made the whole process very smooth.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
GEORGE C
Rating:
5.0
Customer did not leave a comment.
SHALONDRA N
Rating:
5.0
Customer did not leave a comment.
AISHA L
Rating:
3.0
Customer did not leave a comment.
TAJAY C
Rating:
5.0
Customer did not leave a comment.
MOHAMED A
Rating:
5.0
Excellent service
FRIZELLA R
Rating:
1.0
The customer service was very poor. The employees acted like they didn't want to be there. Took almost 1:30 mins to get service to the point everyone started leaving.
OMAR R
Rating:
5.0
Customer did not leave a comment.
DEVON H
Rating:
1.0
Your reps have made my move unbelievably frustrating. I would not recommend your service, or company to anyone that I know.
KHADIJA P
Rating:
5.0
AWESOME..THE ENTIRE TEAM. AGING I SAY AWESOME.
BENNIE R
Rating:
5.0
Customer did not leave a comment.
Tyler S
Rating:
5.0
The staff was very nice and efficient...
ANGELA W
Rating:
5.0
Customer did not leave a comment.
ROSALIND M
Rating:
5.0
Very convenient storage
santana g
|
Overall Experience
Rating:
3.0
You are doing great, keep doing what you are doing
PAMELA B
Rating:
5.0
Customer did not leave a comment.
Mary F
Rating:
5.0
Customer did not leave a comment.
GENTIL M
Rating:
5.0
Customer did not leave a comment.
BIOR B
Rating:
5.0
Customer did not leave a comment.
BRIAN T
Rating:
5.0
The customer service workers were awesome!
LATOYA M
Rating:
4.0
Customer did not leave a comment.
JONATHAN B
Rating:
5.0
Customer did not leave a comment.
JERMAINE G
Rating:
5.0
Mr Collins was very knowledgeable and helpful!
JEFFERSON H
Rating:
5.0
Customer did not leave a comment.
SCHWANDA H
Rating:
5.0
The most friendly customer service recived.
BELAY H
Rating:
2.0
Customer did not leave a comment.
DATERIA B
Rating:
5.0
Everything was perfect plus good behavior.
SHOAIB S
Rating:
5.0
Customer did not leave a comment.
Petra R
Rating:
1.0
The convenience of the place was fine, but some of the people was moving a little slower. I don’t know why? but,
To improve on the waiting in line time would be appreciated.
Sincerely!
Second time user of your U-Haul service thank you🌹
CAROLYN B
|
First Impressions
Rating:
5.0
Thank you for making this a quick & easy experience. The staff was great & very helpful!
LYNETTE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanisha W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shantia G
|
Overall Experience
Rating:
5.0
Just make sure you know I moved out early than 16
kay s
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shakita S
|
Online Move In
Rating:
5.0
I move out on 10/10/2024,Thank you for a great experience, great customer service. Thanks for be so courtesy. 🙏🏿🙏🏾😇❤️
Sheree P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tarnecia F
|
Overall Experience
Rating:
5.0
I was very satisfied, fast and complete.thank you
Sandra R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gretchen S
|
First Impressions
Rating:
5.0
I have more than one storage with U-Haul and It's the only storage I use.
Josa C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah S
|
Overall Experience
Rating:
5.0
This location went above and beyond for me. We had to change our truck three times. The guy was very patiently trying to make us comfortable. ( sorry I didn’t remember his name). He worked by himself but he stay professional while taking care of everyone. Great Job
Ayat V
|
Overall Experience
Rating:
5.0
Thanks so much 👍! The only issue I had was that I was trying to use the app for the move out and I was not able to load photos.
TENNILLE J
|
Overall Experience
Rating:
1.0
This will be a limited time for me.
When I first got to my unit, the plastic thing was on the lock. Do y’all think ppl have scissors on them at all times? We don’t. I had to burn it off. Then finally open the lift gate on my unit and there is only one thing in it…those rodent catching things. Yuck! Well thanks for letting me know my stuff will probably end up pest infested. I’m scared to go back and bring more as was my original plan.
On the way out, I ran over a huge nail in t be poorly maintained parking lot. The position of the place is also confusing. I had to do about three u turns before I got to the right spot. Also there was no lock in the unit as stated. I had to go back to the office after sweating in the heat and moving all my stuff in. Then the girl at the front had the nerve to try and charge me for a lock. Huh? I’ll be moving out soon.
Oni W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
NAKIA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
shantee w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher A
|
Overall Experience
Rating:
3.0
I’ve used U-Haul before…never had my storage so full of rat and roach droppings as I did this time!
Saundra E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandi T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara E
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
BRENDA W
|
Overall Experience
Rating:
5.0
Absolutely wonderful overall experience! Friendly and knowledgeable staff and decent pricing structure. Highly recommend.
william m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantia G
|
First Impressions
Rating:
5.0
They were very consistent 😇
MARTIN R
|
Overall Experience
Rating:
3.0
I was offered a storage that had obvious rodent problems and had a tag on it that said need cleaning but it was still offered to me.
MONICA B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
chantelle M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
VICKI K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VICKI K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TORRI M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kay s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kashya K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TRACEY R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SANESA E
|
Overall Experience
Rating:
5.0
Been a Customer for over 30 years
NAKIA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antoinette M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle J
|
Overall Experience
Rating:
1.0
Unprofessionalism at its finest, the owne or general manager should be ashamed of themselves only having one letting literally do everything on the job by herself including filling up propane tanks. You as a company should really hire her as a general manager, even though I was upset. She still serviced me and got me a discount after her manager got mad at her first offer to me
DURON W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Richard J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor H
|
First Impressions
Rating:
5.0
The staff was very helpful with everything. Erica was very nice and pleasant. There was another gentleman who helped me out with a problem with my unit. I really appreciate that. I would gladly recommend this place to anyone.Thank you guys.
wayne J
|
First Impressions
Rating:
5.0
Love it
Jaliyah H
|
Online Move In
Rating:
5.0
Price was going up and I could not afford..
Howard A
|
Overall Experience
Rating:
5.0
Great Service
TAKIYA B
|
First Impressions
Rating:
3.0
The road access was very tight, not a lot of space to move around. The unit I obtained had a big hole in the ceiling that was covered with a few pieces of duct tape.
francess m
|
First Impressions
Rating:
4.0
Why does every U-Haul property I go to holds water for a long time after a heavy rain I have yet to go to a U-Haul facility that did not have moisture
BRYAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nicole b
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Shameka M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Santrisha H
|
Overall Experience
Rating:
5.0
More staff is required to save time at the counter it was very unfair to costumers to have to wait an hour for service because of staff shortage
neil g
|
First Impressions
Rating:
5.0
I was pleased
Bonita M
|
Overall Experience
Rating:
5.0
Very professional experience
JESSIE J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SANDRA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaToia D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rashanda H
|
First Impressions
Rating:
5.0
Great job
willie b
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
clara a
|
First Impressions
Rating:
5.0
So far so good. Staff at the storage location is excellent.
Michael M
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
ANTONIO B
|
Overall Experience
Rating:
2.0
The storage unit was not up to standards it rained inside the unit n my belongings were ruined
Montence L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kenneth b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHEILA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniella h
|
First Impressions
Rating:
3.0
I’m okay with the storage unit but your late fees are rediculous!! Once a month when you are late but every weekly fee is a bit high for those that have no where else to go so that they can afford the storage unit and get somewhere to live at the same time, just too much!
CLEMENTINE B
|
Overall Experience
Rating:
4.0
Easy move in. Which door exactly to use can be confusing. Otherwise this is a straight forward business, helpful providing lock as well.
Brandon G
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Chandrea T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRENDA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley A
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Michael H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
solomon l
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kiandra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earl C
|
Overall Experience
Rating:
3.0
My storage Unit was not the best. There was rat droppings, a wire hanging down when opened. There was a hole in the side at the top. A lot of things were discarded due to moisture and mold. I still will recommend but use the inside area. I will be filing a claim. Sentimental value. The black box inside was useless. There should be a receptacle for those who use the facility. That was an inconvenience.
ALTHEA C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elease T
|
Overall Experience
Rating:
4.0
I had no problems with this location. Everyone was professional and courteous. I appreciate your services and overall I was pleased at this location.
Tamara P
|
Overall Experience
Rating:
5.0
The original storage unit was on elevated ground and not usable for the type of tool box I have to store.
The associate came out to me saw the issue I was having and switched me to a ground level unit and helped me get my box into the unit and I greatly appreciated that.
Kenon e
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SEAN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY G
|
Overall Experience
Rating:
5.0
All of the U-Haul staff members that I have spoken to on the phone or met in person were absolutely absolutely amazing and awesome. Thank you for serving me with kindness love respect honesty patience understanding generous trustworthy and supportive and standing by your words and your values. Words cannot express my gratitude to you. Thank you personally Mr. GC God’s blessings continually
Maudrie E
|
Online Move In
Rating:
5.0
Thank you.
Nakisha H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JONATHAN P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Charndanay M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shamon H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice W
|
First Impressions
Rating:
5.0
I think I've said enough.
BERNARD J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TERRY W
|
Overall Experience
Rating:
4.0
BLESS YOU!
FLOYD F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Malcolm A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NETTIE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AYYANA N
|
Overall Experience
Rating:
5.0
A1 service. Every time.
GEECI C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rosie a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIE B
|
Overall Experience
Rating:
4.0
na
mansour a
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brian G
|
First Impressions
Rating:
3.0
Staff rude and disrespectful. People sleeping and breaking into storages
kamyrah p
|
Overall Experience
Rating:
5.0
Very professional staff and very good move-in experience. Thanks!
MARION C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAYLEN L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Christina H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
donna h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YOLANDA M
|
Overall Experience
Rating:
5.0
Lighting inside the storage unit would be helpful.
John M
|
Overall Experience
Rating:
5.0
The two young ladies that worked Tuesday evening were very helpful and nice. I even bought a hand truck from their suggestions.
TAMMY P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Valisa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luther W
|
First Impressions
Rating:
3.0
I was not offered the one month free rent and could not get one collective insurance amount for all my property like renters policies. I had to pay insurance on each unit. That is very expensive.
HOLLY B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
garven m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reginald W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kendra F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sherelyn E
|
Overall Experience
Rating:
5.0
Great team
FAMBO A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candace H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERRY P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
zekariyas M
|
Overall Experience
Rating:
1.0
Prices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staff
Eric H
|
First Impressions
Rating:
1.0
U-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more money
Candaceia L
|
Overall Experience
Rating:
5.0
Personnel was efficient, courteous and professional
Anthony S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANNETTE F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Felix C
|
First Impressions
Rating:
1.0
I was called on a regular basis and my friend was called for no reason. I didn’t owe money, but life happened and I wasn’t able to move anything in. So why call if I didn’t owe money. I will never store with haul again.
Metrya M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shenika H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JONATHAN R
|
First Impressions
Rating:
1.0
I still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unit
LASHONDA P
|
First Impressions
Rating:
4.0
Good customers service
John B
|
Overall Experience
Rating:
5.0
Excellent customer Service.
RHONDA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Walter L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shinikqua R
|
Overall Experience
Rating:
1.0
Thief
Ahmed G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Helena C
|
Overall Experience
Rating:
5.0
Very helpful with good information
Denise F
|
First Impressions
Rating:
5.0
It was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. Thank you
John G
|
Overall Experience
Rating:
3.0
My issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past.
I have no complaints about the storage facility experience. Just the truck rental.
PAMELA P
|
Overall Experience
Rating:
5.0
I plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.
Wade J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Priscilla D
|
First Impressions
Rating:
4.0
The
Emilia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lucson J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATRINA S
|
Overall Experience
Rating:
5.0
My experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.
Charlene H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lucretia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chequana R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amber L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kealon R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jake H
|
Overall Experience
Rating:
5.0
I have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.
Gloria F
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Gwendolyn W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lajuana J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allen R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paulette K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquita B
|
Overall Experience
Rating:
5.0
Excellent customer service very friendly and hands-on staff they helped me every step of the way. They have storage units and rental vehicles all at the same location so it was a convenient for me. The Store Manager always helping someone was always courteous and every crew member under him was helpful and professional. I thanked them very much for everything they've done during my stay there. Definitely would recommend this location for any and all of your storage needs.
SHARRON C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latasha B
|
First Impressions
Rating:
5.0
Jorris is always on top of things. He is very helpful and friendly
MARK A
|
Overall Experience
Rating:
5.0
I want to thank Management, Jorris Alford
for helping to make my move out more smoothly. I truly want to thank an employee by the name of Melvin, who seen I was having a difficult time moving out an item and came along side of me to help. I can never be more thankful to an employee with much gratitude that I have for this young man. I will be forever thankful and knowing an employee like this with such great magnitude only comes by rarely in a lifetime. So, thank you Melvin so very much for your kindness and great care you displayed on my move out date, 6-9-21.
donna j
|
Overall Experience
Rating:
5.0
Fantastic people work here .
william f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mariah J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephon C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Akeiya S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Corey S
|
Overall Experience
Rating:
5.0
A awesome experience! Only thing is my reservation for my truck was given to someone else & that was a disaster because I had to drive 45mins to get another truck!
ROBYN B
|
Overall Experience
Rating:
5.0
I had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.
Delanya H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brittany H
|
Overall Experience
Rating:
1.0
I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager
STEVEN B
|
First Impressions
Rating:
4.0
Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests
DJuan C
|
Overall Experience
Rating:
5.0
I will always use U-Haul
Elise G
|
Overall Experience
Rating:
5.0
I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!
Andrea B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
gerarde p
|
Overall Experience
Rating:
4.0
Great experience. Staff was helpful and friendly even during these trying times.
CAMELA B
|
Overall Experience
Rating:
5.0
I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!
REGINA S
|
Overall Experience
Rating:
1.0
I'll NEVER go back to the one on Memorial Drive in Stone Mountain!
Ella G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARLENE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lillie K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anesa m
|
Overall Experience
Rating:
5.0
I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.
ashley w
|
Overall Experience
Rating:
1.0
The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....
April C
|
Overall Experience
Rating:
3.0
The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.
Cynthia R
|
Overall Experience
Rating:
4.0
Friendly quick staff. Clean and great working van!
Melissa B
|
First Impressions
Rating:
1.0
Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y’all had no masters or extra . Had to pay a locksmith never using uhaul again
Kareema C
|
Overall Experience
Rating:
3.0
Good service.
Chale W
|
Overall Experience
Rating:
5.0
Great storage facility
LANETTE J
|
Overall Experience
Rating:
4.0
To many young kids with attitudes, not able to focus on the job. Playing on phone.
WAYMOND J
|
Overall Experience
Rating:
1.0
Store hours not convenient
Staff not friendly all have attitudes and unwilling to assist
No manager was present to speak with
Aris C
|
First Impressions
Rating:
5.0
I would give it a hundred stars
Desmon W
|
Overall Experience
Rating:
1.0
U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my item
DWAYNE B
|
Overall Experience
Rating:
1.0
My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong
debra d
|
Overall Experience
Rating:
5.0
I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.
ROCHELLE J
|
Overall Experience
Rating:
5.0
Very professional and polite
Shakita S
|
First Impressions
Rating:
2.0
I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night
Kashif H
|
First Impressions
Rating:
5.0
My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.
Demeka B
|
First Impressions
Rating:
4.0
I always use U Haul.
Randall w
|
Overall Experience
Rating:
5.0
Good
BRUCE T
|
Overall Experience
Rating:
5.0
Thank you
phillip c
|
Overall Experience
Rating:
3.0
Well managed facility
Tammy S
|
Overall Experience
Rating:
4.0
Thank you
Theron P
|
Overall Experience
Rating:
4.0
Thank you!
Theron P
|
Overall Experience
Rating:
5.0
☺️
Sharon H
|
First Impressions
Rating:
5.0
Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!
Bonnie F
|
Reservation
Rating:
4.0
I will not be able to move yet so thanks but when I do move I use your services
Janie C
|
Reservation
Rating:
3.0
He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.
rita a
|
Reservation
Rating:
5.0
Thx
xavier s
|
Overall Experience
Rating:
5.0
They took great care of me swiftly.
CHRISHANNA M
|
Reservation
Rating:
5.0
My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.
ebony t
|
Overall Experience
Rating:
2.0
Uhaul was very helpful with my move to Georgia
curtis s
|
Overall Experience
Rating:
5.0
The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath
ALVITA C
|
Reservation
Rating:
5.0
Thank you, for all the help you gave me.
phillip c
|
Overall Experience
Rating:
5.0
I stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.