Customer Reviews for U-Haul Moving & Storage of Stone Mountain

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Stone Mountain

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JEFFREY G.
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Customer did not leave a comment.

Adam M.
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Customer did not leave a comment.

David O.
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Improve mask compliance at this location. I had to ask the worker to wear a mask during our interaction, which he did, but I shouldn't have to ask.

PATRICK L.
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Customer did not leave a comment.

Darryl B.
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a1 service from Ms Ife and the gentleman who hooked my truck to the trailer. Looking forward to working with them again.....

Lisa S.
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These folks are so nice and helpful

Terrell M.
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Customer did not leave a comment.

Ashenafi W.
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kenneth M.
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Melissa B.
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Offer automatic extensions. Other than that everything is great, I love Uhaul!

claudeen H.
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Customer did not leave a comment.

Matthew E.
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Customer did not leave a comment.

Demarquez S.
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Customer did not leave a comment.

JESSICA T.
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Customer did not leave a comment.

Phillip B.
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Customer did not leave a comment.

STEVEN B. | First Impressions |
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I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager

Rufus B.
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Customer did not leave a comment.

DJuan C. | Overall Experience |
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Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests

Jeffrey N.
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The employee that handled the check-in was not very customer service friendly. She seemed more concerned about her phone. The guy that did the checkout of the truck was very efficient and good customer service skills.

Kelsey C.
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Customer did not leave a comment.

Letitia F.
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Hector T.
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Eduardo C.
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Elise G. | Overall Experience |
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I will always use U-Haul

Ashley D.
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Customer did not leave a comment.

Andrea B. | Overall Experience |
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I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!

Aileen C.
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Customer did not leave a comment.

MARTHA H.
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Sanquinetta S.
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CARL B.
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The overall experience was horrible. The location at 1290 Pleasant Hill Rd, Lawrenceville Georgia, attempted what could only be described as theft. We had a contract confirmation where we had reserved a 15' truck for the price of $289.00. The night before we got a call saying we had to pick it up at the Pleasant Hill location. This was understandable. However, when we arrived, (after a 30 minute wait) we were told the truck would be over $200 more. The explanation was the difference in the two pickup locations, which is only a few miles. We showed them our printed confirmation, but that was not honored. We were told that we could call 1-800-uhaul and see if anyone there would honor it. After 30 minutes on hold we were cut off. At this time Jamie contacted "Vicky in traffic" at U-Haul Corporate who advised that the price would be honored. By this time the truck we had reserved had been rented to another customer. We were told we had to drive to this location at Memorial Drive, Stone Mountain to pick up a truck. This whole process took over 3 hours, and again, the Pleasant Hill Rd. location tried to steal over $200 from us, and would not honor our contract.

AMEYAN P.
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The uhaul team did great no complaints

LaNisha T.
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Customer did not leave a comment.

EDGAR C.
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lauren J.
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Andrew M.
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The associate was extremely helpful and friendly.

Jason M.
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The gentleman that originally helped me was very helpful and provided great service. Nothing could have been done better.

Cynthia S.
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Customer did not leave a comment.

David B.
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They just need to lock the doors at night

JACQUELINE H.
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It was unfortunate that at the time of the appointment the truck size I reserved started to have issues and I was forced to down size, but excellent customer service!

Amy A.
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The associates at this location were uneducated on their services and equipment in addition to them being extremely rude and unprofessional.

HORACE W.
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Customer did not leave a comment.

Eboni E.
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Just give free miles or lower the rate.

Lindia H.
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Every one was frendly from customer service to returning the truck.. Thank you

LINDA T.
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Customer did not leave a comment.

Herman G.
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Andria B.
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gerarde p. | Overall Experience |
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Customer did not leave a comment.

Victoria W.
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As much as my husband and I rent Uhaul's we except better service! We have both decided to not rent Uhual's anymore because the service and conditions of the trucks are absolutely nasty!! Uhaul just lost a very loyal customer!

Kumba J.
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Acknowledge the customers when they walk in and have a sense of urgency and stop carrying a personal conversation with a customer that requires you to stop what you doing and just sit on your chair, conversating without acknowledging the line.

SHERMAN S.
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Extremely pleasant transaction. Professional, thorough and helpful attendant.

Michelle D.
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Great Location !!!

FELICIA L.
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Customer service was horrible and no one there to check in when returning equipment

ANGELO J.
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Customer did not leave a comment.

Robie J.
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Same service as me

Cyprian N.
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N/A

DAVE L.
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Customer did not leave a comment.

Mounir H.
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great customer service peaople nice in this location and helpful

Paula P.
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Customer did not leave a comment.

ERIC L.
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Nothing, excellent customer service from my assoc. Thank you

BARRINGTON L.
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Customer did not leave a comment.

ROBERT M.
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Parking is very tight.

ROY S.
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You shouldn't do any improvement. Everything about this location should be kept exactly the way it is. A very nice location

DARRYL S.
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Customer did not leave a comment.

Phillip W.
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Mansour N.
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waiting time: i waited almost two hours before a served

Cynthia W.
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I am a satisfied customer!

Alice C.
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Answer the phones in a more timely manner. I was holding on the phone for longer than an hour to speak to a representative. If we can accomplish more on the phones, it will avoid longer waiting lines in your stores.

Randy E.
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I had a problem with the online return site. When I got to the question about sharing my location I ran into an error and could not proceed. It kept telling me location services on my phone were not on but they were and I could never get past that point. There needs to be some way on the site to get past that even if there is an issue. Very frustrating! Also, the lock for the back door of the truck didn't work so I just wrapped it around the latch to make it look like the lock was engaged.

David N.
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Slow pickup process through the app. App is slow and I had to refresh multiple times during the process. Approving process is unnecessary and takes too long for someone to respond. Consider how much you charge the customer, it's better to add some high tech to monitor these trucks instead of letting customers doing everything manually

CAMELA B. | Overall Experience |
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Great experience. Staff was helpful and friendly even during these trying times.

Raymond L.
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Good experience, associates were very helpful. Please fix uhaul app, unable to return vehicle through the app.

KESHIA M.
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Double check they trucks before had making sure no bugs nd stuff

THOMAS M.
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Customer did not leave a comment.

Quentin L.
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Nothing

REGINA S. | Overall Experience |
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I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!

Ella G. | Overall Experience |
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I'll NEVER go back to the one on Memorial Drive in Stone Mountain!

FREDERICK P.
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The female customer service rep was very very very rude and needs to find another job

DELANYA H.
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Customer did not leave a comment.

BRENDA R.
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General overview of how to use dashboard systems.

ANna B.
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Customer did not leave a comment.

LEROY G.
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Best experience ever!

Milton C.
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Too much Bad attitude...for NO reason Short answers if I didn't need it I would have left

Janet B.
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Staff was very knowledgeable and efficient

JOSEPH O.
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The team here is awesome. They deal with plenty unpleasant customers and they rise above it!

Brandon C.
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Customer did not leave a comment.

James T.
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by far this is the WORST uhaul location I have been to. Manager Jorris is a rude, non-sympathetic, robotic individual who is NOT a good representation of the company as a whole. I have rented over 30 times in the last 2 years with my business and this manager and location are the absolute worst. Even the lot it sits on is the most dangerous of any location I have been to, no where to park or even turn around. Equipment unorganized, just an insurance claim waiting to happen. I will drive out of my way to go to another location when I rent. Highly disappointed.

Robert G.
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None of the employees were wearing face masks. I wore mine and kept my distance as much as possible, as did other customers in the store. I feel the employees should at least put them on when face to face customers. That prevents them from getting anyone sick. By wearing my mask, I protected them.

Richard C.
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Customer did not leave a comment.

Willis N.
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I was charged for 3 days rental and I actually had the rental for less than 24 hours. This is totally unacceptable

Robin B.
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Everything was great!

KIMBERLY T.
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Customer did not leave a comment.

TANDRA D.
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Customer did not leave a comment.

Ashley W.
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Jorris made the check in Very easy

LISA M.
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Customer did not leave a comment.

DEVANTE A.
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Customer did not leave a comment.

Audrienna J.
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Ralph H.
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For being at that location on a Saturday hand to have is many people requesting the use of equipment my only suggestion is to have more people at the counter. The young man who was there by his South up until 9 o'clock was extremely courteous and doing the best that he could which was great. The equipment was well managed and the service provider outside was extremely polite. I would use this company again if needed thank you.

Nicole G.
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None of the staff wore masks. They weren't friendly. U-haul from a financial side, it felt like they kept charging me for everything. I couldn't even borrow a dolly. Couldn't even rent one! I was told I was getting some money back but was charged an extra $100. I'm not sure how be able to pay for the first months rent for the apartment where I'm trying to move.

SHONDA B.
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Jorris and his team are great.

Christopher M.
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It was not the specific location as much as it is U-Haul as a whole. I had a reservation from a week ago for 8am this morning, I checked in on my phone, the app asked me to confirm the truck number which I did, then when it came time to get the keys and leave, i have the attendant my reservation number, he asked for proof of truck number before I could get the key. I could not find the truck number listed anywhere! On my receipt, the app, the profile, email - nothing. I hopped in line and there was one guy working the counter and about 15 people in line and each person took about 10 min. I called U-Haul and waited 35 minutes, never got through. I waited for over an hour. All I needed was my truck number so I could get the keys and leave but instead I had to waste 1.5hrs standing in line when I could have been well on my way. Thanks for making my moving experience more stressful than it had to be.

EDDIE C.
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Customer did not leave a comment.

FELICIA C.
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I have not rented a truck in years but I wasn't clear on why you needed to call someone to be my reference when I was paying with a credit card. Anyway I'm glad I rented the pickup for what I needed it was perfect. The truck was fine but there was an issue with the seatbelt latch.

YONIS S.
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good

JOSEPHINE L.
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Picking up took a little longer then I had hoped because there was only one person working the front desk. But she made up for my time by greeting me and apologizing for the long wait. Very professional and polite. Dropping off was a better experience no wait and also very helpful professional and polite

QUA'SHEE'KA M.
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Recommend and provide ALL staff and customers to wear face masks/coverings. Although my experience was stupendous, not one employee had on any protective face gear. Thank everyone for their outstanding customer service!

CALLETHA W.
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One young man was outside, I should have gotten his name ... He was slim with a beard and helped me adjust my seat, he held the door open like a real gentleman and when I returned the van he checked me out... I told him they need more like him....To answer that Question..More like him

Albert N.
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I had a reservation which I scheduled online. When I got to the location there 2 associates(1 man, 1 woman) with customers at the counter. One customer was taken care by the male associate of quickly so I stepped up to the counter only to be told to see the other(female) associate. The male associate then left the store. So I stepped back in line. The other customer, a man, ahead of me who was being helped by the female associate did not have a reservation and literally took over 30 minutes to rent a truck!!! He had so many questions and he had to call 4 different people to verify his identity. Meanwhile, a line of 7 other customers had formed behind me. The female associate was courteous to this customer and it was not her fault. Y'all should have had more than one associate working on a Saturday. The male associate should not have left while more customers were waiting.

THOMAS M.
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Jorris was awesome, he made sure my equipment was ready for me when I arrived and checked to make sure the lights were working before I left.

DARLENE W. | First Impressions |
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Customer did not leave a comment.

lillie K. | Overall Experience |
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Customer did not leave a comment.

anesa m. | Overall Experience |
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Customer did not leave a comment.

ashley w. | Overall Experience |
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I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.

April C. | Overall Experience |
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The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....

Cynthia R. | Overall Experience |
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The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.

Melissa B. | First Impressions |
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Friendly quick staff. Clean and great working van!

Kareema C. | Overall Experience |
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Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y’all had no masters or extra . Had to pay a locksmith never using uhaul again

Chale W. | Overall Experience |
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Good service.

LANETTE J. | Overall Experience |
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Great storage facility

WAYMOND J. | Overall Experience |
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To many young kids with attitudes, not able to focus on the job. Playing on phone.

Aris C. | First Impressions |
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Store hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak with

Desmon W. | Overall Experience |
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I would give it a hundred stars

DWAYNE B. | Overall Experience |
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U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my item

debra d. | Overall Experience |
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My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong

ROCHELLE J. | Overall Experience |
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I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.

Shakita S. | First Impressions |
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Very professional and polite

Kashif H. | First Impressions |
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I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night

Demeka B. | First Impressions |
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My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.

Randall w. | Overall Experience |
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I always use U Haul.

BRUCE T. | Overall Experience |
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Good

phillip c. | Overall Experience |
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Thank you

Tammy S. | Overall Experience |
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Well managed facility

Theron P. | Overall Experience |
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Thank you

Theron P. | Overall Experience |
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Thank you!

Sharon H. | First Impressions |
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☺️

Bonnie F. | Reservation |
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Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!

Janie C. | Reservation |
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I will not be able to move yet so thanks but when I do move I use your services

rita a. | Reservation |
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He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.

xavier s. | Overall Experience |
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Thx

CHRISHANNA M. | Reservation |
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They took great care of me swiftly.

ebony t. | Overall Experience |
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My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.

curtis s. | Overall Experience |
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Uhaul was very helpful with my move to Georgia

ALVITA C. | Reservation |
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The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath

phillip c. | Overall Experience |
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Thank you, for all the help you gave me.

JANICE E. | Overall Experience |
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I stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.

No reviews have been submitted for this location.

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