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Customer Reviews for U-Haul Moving & Storage of Stone Mountain
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Stone Mountain
I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager
Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests
I will always use U-Haul
I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!
Great experience. Staff was helpful and friendly even during these trying times.
I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!
I'll NEVER go back to the one on Memorial Drive in Stone Mountain!
I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.
The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....
The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.
Friendly quick staff. Clean and great working van!
Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y’all had no masters or extra . Had to pay a locksmith never using uhaul again
Good service.
Great storage facility
To many young kids with attitudes, not able to focus on the job. Playing on phone.
Store hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak with
I would give it a hundred stars
U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my item
My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong
I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.
Very professional and polite
I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night
My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.
I always use U Haul.
Good
Thank you
Well managed facility
Thank you
Thank you!
☺️
Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!
I will not be able to move yet so thanks but when I do move I use your services
He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.
Thx
They took great care of me swiftly.
My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.
Uhaul was very helpful with my move to Georgia
The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath
Thank you, for all the help you gave me.
I stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.
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