This location is my go-to location; they are professional, courtesy, quick and knowledgeable.ThurmanAnthony B.
Customer Reviews for U-Haul Moving & Storage of Stone Mountain
Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LORI H.
Customer did not leave a comment.SAMUEL W.
My experience was awesome!ROSALIND T.
Customer did not leave a comment.Keyara H.
Great staff!Nazario C.
Passenger door needed repairsTORREY S.
Customer did not leave a comment.Wynter G.
Customer did not leave a comment.Carlton H.
At this location I got there after 9 I was the first person their besides the employee outside more ppl came up the cashier was late. I got in and there were to ppl in front of me so I told him I was there first he kept taking care of the other person. So disrespectful went out to the truck as usual the gas isn't correct and I'm telling him it's not but he wants to argue it is I took a pic and drove off after I drove off he called me a Black Bitch racial slur. Never again.Pamela T.
Customer did not leave a comment.ELIZABETH K.
Customer did not leave a comment.NADEA T.
Great experienceTHOMAS H.
Just stay positive, all was goodRoland H.
GC, Lamar, and Chantiea Crawford were extremely helpful getting me set up with a truck. They went beyond my expectations with expediated service, cheerful attitudes, and great customer service. I love the Stone Mountain location, The store is always clean, the staff is ready to assist, and the manager is very knowledgeable. Keep up the excellent work!Tamika C.
great jobtimothy H.
Customer did not leave a comment.Krystal T.
Customer did not leave a comment.latanya D.
Ver goodSeadu A.
tHE CUSTOMER SERVICE YOUNG LADY THAT HELP ME WAS EXCELLENTCatherine K.
The employee(teegee) was very helpful and knowledgeable about the product I was renting.Darren H.
Employees were professional, helpful and very nice.Melissa W.
Y'all online app and checking out the vehicle thru phone could be a little less difficult but other than that y'all goodDestiney C.
Customer did not leave a comment.Scott B.
Great service thanks.roozikhan W.
Customer did not leave a comment.Luverne C.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Lakeisha G.
Absolutely nothing. The employees were extremely professional and courteous. It was the most pleasing experience I've ever had at a U-Haul location.Michael L.
Customer did not leave a comment.Melanie M.
Customer did not leave a comment.Andra W.
Prices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staffEric H. | First Impressions
Customer did not leave a comment.Jerry B.
Customer did not leave a comment.Yonas C.
U-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more moneyCandaceia L. | Overall Experience
Customer did not leave a comment.eric M.
Customer did not leave a comment.Tamara H.
Customer did not leave a comment.Mark B.
I don't remember his name but he was so pleasant and kind.. answered any questions I had. Very informative.. professional. Even down to the other people that was working. No one passed me by without asking if I needed help. Amazing job!!!!!Nicole S.
Customer did not leave a comment.kim S.
Smile and have more trucks and more equipment ready to goLisa W.
Customer did not leave a comment.Isiaka B.
Customer did not leave a comment.John B.
Personnel was efficient, courteous and professionalAnthony S. | First Impressions
Continue doing the good customer service at all timesSharon F.
Customer did not leave a comment.Mohamed A.
Customer did not leave a comment.Shamiso M.
very friendly and helpful staffPAUL K.
Customer did not leave a comment.Kala K.
The staff was very easy, friendly and pleasant to deal withRobbin C.
everything was excellent, thank you again.John B.
Customer did not leave a comment.junita G.
Customer did not leave a comment.Jeffrey B.
Please educate your associates on your products. I was advised the extras I got like coverage for damage and the use of the hand truck and blankets was a flat fee, not a per-day fee. Also, we returned our truck after hours but we did not see a key drop on the door so we kept the key and returned in the morning. Even though they saw the truck and we pointed out we did not know what to do with the key we were charged foe use of the truck past our drop of time becasue we still had the key. You live and learn and I don't think I will rent multiple days again.Tamara D.
Windshield support undone. Dangerous 1300 mile 1 way trip. Had 2 use duct tape. Car improperly set on hitch. Risky removal.Takesha D.
Keep doing what you're doingLONNIE M.
Customer did not leave a comment.Janis M.
The manager was A one n thanks for everything. Will definitely use them again..NERISSA J.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.ANNETTE F. | First Impressions
Thoughlly check for defects of equipment before releasing to customer the cab of my truck leaked during the whole moving process while we had steady downpoursOD F.
Customer did not leave a comment.Troy W.
Customer did not leave a comment.SOLOMON D.
Customer did not leave a comment.Felix C. | First Impressions
Customer did not leave a comment.JANICE R.
Customer did not leave a comment.TEDESI R.
Everything was great, again, thank you very much. Glad to see U-Haul is using grade 8 bolts in their hold downs rings. My trailer had the indent for a motorcycle tire, nice feature if you are getting the trailer and ramp to move a bike.John B.
I was called on a regular basis and my friend was called for no reason. I didn’t owe money, but life happened and I wasn’t able to move anything in. So why call if I didn’t owe money. I will never store with haul again.Metrya M. | Overall Experience
Customer did not leave a comment.HENRY T.
Customer did not leave a comment.Shenika H. | First Impressions
Customer did not leave a comment.William Z. M.
Wonderful, helpful staff at this store went the second mile to help us!Alan A.
Customer did not leave a comment.MARLEY D.
Customer did not leave a comment.Elizabeth R.
Customer did not leave a comment.JONATHAN R. | First Impressions
When I arrived at the store there was no employee on location but the store was open took 30 mins to get a employee so I could get my rental which put me behind on what I had to do then when I returned it store didn't Realize the rental was returned I dropped it off in middle of the night and placed where guy who checked out rental too meRHONDA M.
Customer did not leave a comment.Tina C.
Customer did not leave a comment.WINNIE R.
Everyone I spoke to was pleasant and courteous. They helped me find moving help, BET Movers, who were extremely professional and helpful. They moved everything without complaint or grumbling. I had a LOT of items and really appreciated the way these guys, Shamon Buchanan and his assistant, Nigel worked without ceasing for 4 hours straight. On a scale of 1-10 I would give these guys a 13! I am an older woman and felt very safe around Shamon and Nigel.Barbara W.
Customer did not leave a comment.BINH D.
Customer did not leave a comment.NEAH R.
Customer did not leave a comment.Juan P.
Lamar & Kiara was amazing, very helpful.Shonda B.
Customer did not leave a comment.Briana C.
Representative was very professional, attentive, knowledgeable, and respectfulSTACEY M.
Customer did not leave a comment.HARRY E.
Customer did not leave a comment.Brooke H.
I still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unitLASHONDA P. | First Impressions
Keep up the good workRockie W.
Customer did not leave a comment.Akila H.
Customer did not leave a comment.MILLION D.
The 15ft truck needed a front end alignment. Customer service was notified.TRACEY M.
Customer did not leave a comment.karissa F.
All went well â˜ºï¸THOMAS M.
Customer did not leave a comment.Jeff J.
Customer did not leave a comment.John B.
Customer did not leave a comment.sharronda W.
Customer did not leave a comment.SAMARRI K.
Customer did not leave a comment.MARQUISE D.
Customer did not leave a comment.LATOYA H.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.GERALD H.
Customer did not leave a comment.LISA G.
Customer did not leave a comment.BERTALINT C.
Customer did not leave a comment.KELLY I.
Nice service from this staff and location. Quickly processed my rental, and it took only 3 minutes when I returned to process my bill and finalize my mileage/truck and off I went.Joel B.
Customer did not leave a comment.GREGORY W.
Good customers serviceJohn B. | Overall Experience
Excellent customer Service.RHONDA C. | First Impressions
Customer did not leave a comment.Walter L. | Overall Experience
Customer did not leave a comment.Shinikqua R. | Overall Experience
ThiefAhmed G. | Overall Experience
Customer did not leave a comment.Helena C. | Overall Experience
Very helpful with good informationDenise F. | First Impressions
It was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. Thank youJohn G. | Overall Experience
My issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past. I have no complaints about the storage facility experience. Just the truck rental.PAMELA P. | Overall Experience
I plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.Wade J. | First Impressions
Customer did not leave a comment.Priscilla D. | First Impressions
TheEmilia W. | First Impressions
Customer did not leave a comment.Lucson J. | First Impressions
Customer did not leave a comment.KATRINA S. | Overall Experience
My experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.Charlene H. | Overall Experience
Customer did not leave a comment.Lucretia W. | First Impressions
Customer did not leave a comment.Chequana R. | First Impressions
Customer did not leave a comment.Amber L. | Overall Experience
Customer did not leave a comment.Kealon R. | Overall Experience
Customer did not leave a comment.Jake H. | Overall Experience
I have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.Gloria F. | First Impressions
Customer did not leave a comment.Gwendolyn W. | Overall Experience
Customer did not leave a comment.Lajuana J. | Overall Experience
Customer did not leave a comment.Allen R. | Overall Experience
Customer did not leave a comment.Paulette K. | Overall Experience
Customer did not leave a comment.Laquita B. | Overall Experience
Excellent customer service very friendly and hands-on staff they helped me every step of the way. They have storage units and rental vehicles all at the same location so it was a convenient for me. The Store Manager always helping someone was always courteous and every crew member under him was helpful and professional. I thanked them very much for everything they've done during my stay there. Definitely would recommend this location for any and all of your storage needs.SHARRON C. | Overall Experience
Customer did not leave a comment.Latasha B. | First Impressions
Jorris is always on top of things. He is very helpful and friendlyMARK A G. | Overall Experience
I want to thank Management, Jorris Alford for helping to make my move out more smoothly. I truly want to thank an employee by the name of Melvin, who seen I was having a difficult time moving out an item and came along side of me to help. I can never be more thankful to an employee with much gratitude that I have for this young man. I will be forever thankful and knowing an employee like this with such great magnitude only comes by rarely in a lifetime. So, thank you Melvin so very much for your kindness and great care you displayed on my move out date, 6-9-21.donna j. | Overall Experience
Fantastic people work here .william f. | Overall Experience
Customer did not leave a comment.Mariah J. | Overall Experience
Customer did not leave a comment.Stephon C. | First Impressions
Customer did not leave a comment.Akeiya S. | Overall Experience
Customer did not leave a comment.Corey S. | Overall Experience
A awesome experience! Only thing is my reservation for my truck was given to someone else & that was a disaster because I had to drive 45mins to get another truck!ROBYN B. | Overall Experience
I had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.Delanya H. | Overall Experience
Customer did not leave a comment.Brittany H. | Overall Experience
I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the managerSTEVEN B. | First Impressions
Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requestsDJuan C. | Overall Experience
I will always use U-HaulElise G. | Overall Experience
I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!Andrea B. | Overall Experience
Customer did not leave a comment.gerarde p. | Overall Experience
Great experience. Staff was helpful and friendly even during these trying times.CAMELA B. | Overall Experience
I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!REGINA S. | Overall Experience
I'll NEVER go back to the one on Memorial Drive in Stone Mountain!Ella G. | Overall Experience
Customer did not leave a comment.DARLENE W. | First Impressions
Customer did not leave a comment.lillie K. | Overall Experience
Customer did not leave a comment.anesa m. | Overall Experience
I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.ashley w. | Overall Experience
The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....April C. | Overall Experience
The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.Cynthia R. | Overall Experience
Friendly quick staff. Clean and great working van!Melissa B. | First Impressions
Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y’all had no masters or extra . Had to pay a locksmith never using uhaul againKareema C. | Overall Experience
Good service.Chale W. | Overall Experience
Great storage facilityLANETTE J. | Overall Experience
To many young kids with attitudes, not able to focus on the job. Playing on phone.WAYMOND J. | Overall Experience
Store hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak withAris C. | First Impressions
I would give it a hundred starsDesmon W. | Overall Experience
U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my itemDWAYNE B. | Overall Experience
My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrongdebra d. | Overall Experience
I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.ROCHELLE J. | Overall Experience
Very professional and politeShakita S. | First Impressions
I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over nightKashif H. | First Impressions
My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.Demeka B. | First Impressions
I always use U Haul.Randall w. | Overall Experience
GoodBRUCE T. | Overall Experience
Thank youphillip c. | Overall Experience
Well managed facilityTammy S. | Overall Experience
Thank youTheron P. | Overall Experience
Thank you!Theron P. | Overall Experience
☺️Sharon H. | First Impressions
Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!Bonnie F. | Reservation
I will not be able to move yet so thanks but when I do move I use your servicesJanie C. | Reservation
He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.rita a. | Reservation
Thxxavier s. | Overall Experience
They took great care of me swiftly.CHRISHANNA M. | Reservation
My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.ebony t. | Overall Experience
Uhaul was very helpful with my move to Georgiacurtis s. | Overall Experience
The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breathALVITA C. | Reservation
Thank you, for all the help you gave me.phillip c. | Overall Experience
I stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.JANICE E. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!