There's was nothing to improve on with this visit. The rental process was smooth. The clerk explained the pricing and procedures in detail, and had us in our van within 10 minutes.
ANITA SCustomer Reviews for U-Haul Moving & Storage of Stone Mountain
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Honestly nothing I had to wait only bc it was a lil busy for return but over all I was signed in with my reservation fast and checked out very simple the staff was very helpful so shout out to them
KELLY RThe stuck was stolen from the original drop off spot. The police located the truck and had it dropped off. So I can’t speak on this location.
Marcy NOur experience was great, actually a life saver. We used the appliance dolly, the regular dolly for heavy boxes and we also purchased a shoulder dolly which made perfect harmony for moving. I like that the trucks are easy to drive, they drive very women friendly. Some women can probably drive these trucks probably better than they can drive regular cars that's how friendly the drive is.
CAROLYN NAlways have a great experience at this location! Customer service is outstanding. People are fast and friendly. Thanks!
MICHAEL PMOST PROFESSIONAL!
FLOYD F | Overall ExperienceI had rats in my storage unit with the rast traps there, to no avail the rats proceeded to devour my storage property U-Haul did nothing but just asking for the rent they said you have no rental protection and then they had to nerve to ask me was going to renew my rental U-Haul you guys suck I'm referring to the Business bureau no stars at all in straight garbage zero Stars
Tony E | Overall ExperienceInclude signage that directs after hours drop-off customers to your location barcode.
RONALD NALL OF YOU WHO WORKS AT THIS LOCATION ARE VERY HARD WORKER AND GO BEYOND CUSTOMER SERVICE THANK YOU ONE AND ALL FROM THE INSIDE OF THE BUSINESS TO THE OUTSIDE BUSINESS. YOU ALL DESERVE A RAISES!!!!
Donna H | First ImpressionsNever rent from they call u one day before your payment is due so annoying
Lorenzo M | Overall ExperienceNutting
HARLAND GThank you for having a clean environment and securing my belongings
GiSELE G | Overall ExperienceWe appreciate the staff, they were always friendly and very helpful. Unfortunately the cleanliness was a disappointment. There must be a rat problem at this facility because there were many rat droppings in our boxes and some were even chewed on and had nests in them. Overall the security of our belongings were never in question and we appreciate U-haul for securing our belongings. Thanks.
Melanie G | Overall ExperienceI drove the car for less than 10 miles and I was overly charged against my will. Very poor service
MICHAEL KMy experience was fine. The gentleman that waited on me was friendly and proficient. So at present I have nosuggestions as this was the first time at this location. Thanks.
DEBORAH Swe did after hours drop off, when we phoned ahead, everyone was nice and helpful.
DIANA SThe staff at memorial Dr are superb!
HANOKE Avery good option thank you
BEKZOD NRats ate all of my stuff and now I have to move into my new home with nothing! I have to absolutely start over and I am furious. There is a rat infestation at that location.
Brienna H | Overall ExperienceI had to get out and go in the office when I clearly put mobile check in and out. I had to wait and got the truck after 2:00pm. When I arrived back there was no one there to greet me with the truck I had to go in once again looking for someone to give the truck keys to! And also when I initial got the truck the mileage that was on the paper did not match what was on the dash in was two miles off. I just didn’t like all the hassle of having to deal with humans and it was still Inconvenient. 10/10 do not recommend if you don’t want to see and deal with people.
Zanita LNot one thing. The service/staff were exceptionally awesome!!!
barbara SGreat service
KAIRI GErica, GC, Aysheia & other staff members were absolutely great!! I would recommended your company to friends, as well as family. Thank you kindly, Ms. Barbara Marie Simpson
barbara S | First ImpressionsI was cheated
KAREEM CI just would like to receive my 25$ they said I was supposed to get back because i didn’t go over my mileage n put the gas back over there that great..
JAIYAH WAs far as the location nothing. The app was not working correctly during check in.
JOSE AEverything went well 🙏🏻❤️
Marita EVery friendly helpful and communicated well
Keturah G | Overall ExperienceExtremely easy process. All online. No issues at all. Needed a short term rental and got exactly what I was after. Will definitely use again if needed.
Jennifer J | Overall ExperienceBoth locations were amazing! Significant Customer Service.
HILDIAH M | First ImpressionsI had a few issues but I was definitely satisfied with how I was accommodated and helped. He went above and beyond and we both remained patient and calm during to time consumption
Shayla T | First ImpressionsI’m 7months pregnant and I had to find the truck on my own
JHANAYA DGreat service
MODOU HGC provided superb customer service and ensured my uhaul rental was the last thing I needed to worry for my move. He recommended the best material (boxes, tape, bubble wrap, etc) that really helped me organize and protect my valuables. I highly recommend this location. Not only did GC provide amazing service, but the environment was full of comradery
VIVIAN BI lived in Buckhead and requested Piedmont location but got switched to Stone Mtn ( 30 minute drive away) at last minute which was not very convenient. My experience is that store employees spend a lot of time sorting out customer service issues from online bookings.
Ross DThe staff was very nice fast and efficient…
JEFFREY KI was satisfied that we could do what we needed
ERNEST K | First ImpressionsThe attendant was very friendly & helpful. The world needs more people like him.
KAREN PI met the manager of this location as well as a number of staff members over multiple rental interactions. I really dig these guys! They are polite, professional and courteous. The service is always super fast and, most importantly for me, very easy! Thank you to your folks for making a stressful moving experience just a little bit easier. Please commend them for a great job!
MICHAEL PExcellent service; Excellent customer service; excellent environment while I waited for my hitch. I’m so glad the young lady told me about the bike rack. I purchased it and the young man installed it. One stop shop. I owe them lunch.
Shela HEvery associate was professional, friendly, and prompt.
KEISKA TI said this because I think they changed me to much money.
MARIA ASuperb service.. will use this location again if needed
ARIELLE T | Overall Experience??? If the dolly come with the check if I pay for it just asking
Christine BVery rude people
ANTHONY TAll was good. Good customer service by the gentleman who helped. He made the process so easy and clear!
MATAVIER GI'm a repeat customer, renting from this location 2-3 times a month. I've consistently received professional and courteous service, and I highly recommend them.
ZECHARIAS AVery seamless. Moved in the same day. Couldn’t have been easier!
Jennifer J | Online Move InNot one thing every thing is Great thank you 😁
JACQUELYN CGreat customer service
Lorenzo M | First ImpressionsI will rent again
Jebbeh E | Overall ExperienceSchedule enough staff members for early morning rush
CYNTHIA WExceptional customer service. Very helpful and accommodating during the snow storm. Thank you to the gentleman who assisted me!!
DANYALE WGreat, super clean, well-maintained facility. Best I have ever used. Awesome staff.
Michael M | Overall ExperienceSuper easy process on a last minute truck rental. Staff made the whole process very smooth.
MICHAEL MExcellent service
FRIZELLA RThe customer service was very poor. The employees acted like they didn't want to be there. Took almost 1:30 mins to get service to the point everyone started leaving.
OMAR RYour reps have made my move unbelievably frustrating. I would not recommend your service, or company to anyone that I know.
KHADIJA PAWESOME..THE ENTIRE TEAM. AGING I SAY AWESOME.
BENNIE RThe staff was very nice and efficient...
ANGELA WVery convenient storage
santana g | Overall ExperienceYou are doing great, keep doing what you are doing
PAMELA BThe customer service workers were awesome!
LATOYA MMr Collins was very knowledgeable and helpful!
JEFFERSON HThe most friendly customer service recived.
BELAY HThe convenience of the place was fine, but some of the people was moving a little slower. I don’t know why? but, To improve on the waiting in line time would be appreciated. Sincerely! Second time user of your U-Haul service thank you🌹
CAROLYN B | First ImpressionsThank you for making this a quick & easy experience. The staff was great & very helpful!
LYNETTE R | First ImpressionsJust make sure you know I moved out early than 16
kay s | Overall ExperienceI move out on 10/10/2024,Thank you for a great experience, great customer service. Thanks for be so courtesy. 🙏🏿🙏🏾😇❤️
Sheree P | Overall ExperienceI was very satisfied, fast and complete.thank you
Sandra R | First ImpressionsI have more than one storage with U-Haul and It's the only storage I use.
Josa C | First ImpressionsThis location went above and beyond for me. We had to change our truck three times. The guy was very patiently trying to make us comfortable. ( sorry I didn’t remember his name). He worked by himself but he stay professional while taking care of everyone. Great Job
Ayat V | Overall ExperienceThanks so much 👍! The only issue I had was that I was trying to use the app for the move out and I was not able to load photos.
TENNILLE J | Overall ExperienceThis will be a limited time for me. When I first got to my unit, the plastic thing was on the lock. Do y’all think ppl have scissors on them at all times? We don’t. I had to burn it off. Then finally open the lift gate on my unit and there is only one thing in it…those rodent catching things. Yuck! Well thanks for letting me know my stuff will probably end up pest infested. I’m scared to go back and bring more as was my original plan. On the way out, I ran over a huge nail in t be poorly maintained parking lot. The position of the place is also confusing. I had to do about three u turns before I got to the right spot. Also there was no lock in the unit as stated. I had to go back to the office after sweating in the heat and moving all my stuff in. Then the girl at the front had the nerve to try and charge me for a lock. Huh? I’ll be moving out soon.
Oni W | Online Move InI’ve used U-Haul before…never had my storage so full of rat and roach droppings as I did this time!
Saundra E | Overall ExperienceAbsolutely wonderful overall experience! Friendly and knowledgeable staff and decent pricing structure. Highly recommend.
william m | Overall ExperienceThey were very consistent 😇
MARTIN R | Overall ExperienceI was offered a storage that had obvious rodent problems and had a tag on it that said need cleaning but it was still offered to me.
MONICA B | Overall ExperienceBeen a Customer for over 30 years
NAKIA L | First ImpressionsUnprofessionalism at its finest, the owne or general manager should be ashamed of themselves only having one letting literally do everything on the job by herself including filling up propane tanks. You as a company should really hire her as a general manager, even though I was upset. She still serviced me and got me a discount after her manager got mad at her first offer to me
DURON W | Online Move InThe staff was very helpful with everything. Erica was very nice and pleasant. There was another gentleman who helped me out with a problem with my unit. I really appreciate that. I would gladly recommend this place to anyone.Thank you guys.
wayne J | First ImpressionsLove it
Jaliyah H | Online Move InPrice was going up and I could not afford..
Howard A | Overall ExperienceGreat Service
TAKIYA B | First ImpressionsThe road access was very tight, not a lot of space to move around. The unit I obtained had a big hole in the ceiling that was covered with a few pieces of duct tape.
francess m | First ImpressionsWhy does every U-Haul property I go to holds water for a long time after a heavy rain I have yet to go to a U-Haul facility that did not have moisture
BRYAN S | First ImpressionsMore staff is required to save time at the counter it was very unfair to costumers to have to wait an hour for service because of staff shortage
neil g | First ImpressionsI was pleased
Bonita M | Overall ExperienceVery professional experience
JESSIE J | Overall ExperienceGreat job
willie b | First ImpressionsSo far so good. Staff at the storage location is excellent.
Michael M | Online Move InThe storage unit was not up to standards it rained inside the unit n my belongings were ruined
Montence L | Overall ExperienceI’m okay with the storage unit but your late fees are rediculous!! Once a month when you are late but every weekly fee is a bit high for those that have no where else to go so that they can afford the storage unit and get somewhere to live at the same time, just too much!
CLEMENTINE B | Overall ExperienceEasy move in. Which door exactly to use can be confusing. Otherwise this is a straight forward business, helpful providing lock as well.
Brandon G | Online Move InMy storage Unit was not the best. There was rat droppings, a wire hanging down when opened. There was a hole in the side at the top. A lot of things were discarded due to moisture and mold. I still will recommend but use the inside area. I will be filing a claim. Sentimental value. The black box inside was useless. There should be a receptacle for those who use the facility. That was an inconvenience.
ALTHEA C | Overall ExperienceI had no problems with this location. Everyone was professional and courteous. I appreciate your services and overall I was pleased at this location.
Tamara P | Overall ExperienceThe original storage unit was on elevated ground and not usable for the type of tool box I have to store. The associate came out to me saw the issue I was having and switched me to a ground level unit and helped me get my box into the unit and I greatly appreciated that.
Kenon e | Online Move InAll of the U-Haul staff members that I have spoken to on the phone or met in person were absolutely absolutely amazing and awesome. Thank you for serving me with kindness love respect honesty patience understanding generous trustworthy and supportive and standing by your words and your values. Words cannot express my gratitude to you. Thank you personally Mr. GC God’s blessings continually
Maudrie E | Online Move InThank you.
Nakisha H | Overall ExperienceI think I've said enough.
BERNARD J | First ImpressionsBLESS YOU!
FLOYD F | Overall ExperienceA1 service. Every time.
GEECI C | Overall Experiencena
mansour a | First ImpressionsStaff rude and disrespectful. People sleeping and breaking into storages
kamyrah p | Overall ExperienceVery professional staff and very good move-in experience. Thanks!
MARION C | First ImpressionsLighting inside the storage unit would be helpful.
John M | Overall ExperienceThe two young ladies that worked Tuesday evening were very helpful and nice. I even bought a hand truck from their suggestions.
TAMMY P | First ImpressionsI was not offered the one month free rent and could not get one collective insurance amount for all my property like renters policies. I had to pay insurance on each unit. That is very expensive.
HOLLY B | First ImpressionsGreat team
FAMBO A | Overall ExperiencePrices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staff
Eric H | First ImpressionsU-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more money
Candaceia L | Overall ExperiencePersonnel was efficient, courteous and professional
Anthony S | First ImpressionsI was called on a regular basis and my friend was called for no reason. I didn’t owe money, but life happened and I wasn’t able to move anything in. So why call if I didn’t owe money. I will never store with haul again.
Metrya M | Overall ExperienceI still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unit
LASHONDA P | First ImpressionsGood customers service
John B | Overall ExperienceExcellent customer Service.
RHONDA C | First ImpressionsThief
Ahmed G | Overall ExperienceVery helpful with good information
Denise F | First ImpressionsIt was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. Thank you
John G | Overall ExperienceMy issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past. I have no complaints about the storage facility experience. Just the truck rental.
PAMELA P | Overall ExperienceI plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.
Wade J | First ImpressionsThe
Emilia W | First ImpressionsMy experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.
Charlene H | Overall ExperienceI have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.
Gloria F | First ImpressionsExcellent customer service very friendly and hands-on staff they helped me every step of the way. They have storage units and rental vehicles all at the same location so it was a convenient for me. The Store Manager always helping someone was always courteous and every crew member under him was helpful and professional. I thanked them very much for everything they've done during my stay there. Definitely would recommend this location for any and all of your storage needs.
SHARRON C | Overall ExperienceJorris is always on top of things. He is very helpful and friendly
MARK A | Overall ExperienceI want to thank Management, Jorris Alford for helping to make my move out more smoothly. I truly want to thank an employee by the name of Melvin, who seen I was having a difficult time moving out an item and came along side of me to help. I can never be more thankful to an employee with much gratitude that I have for this young man. I will be forever thankful and knowing an employee like this with such great magnitude only comes by rarely in a lifetime. So, thank you Melvin so very much for your kindness and great care you displayed on my move out date, 6-9-21.
donna j | Overall ExperienceFantastic people work here .
william f | Overall ExperienceA awesome experience! Only thing is my reservation for my truck was given to someone else & that was a disaster because I had to drive 45mins to get another truck!
ROBYN B | Overall ExperienceI had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.
Delanya H | Overall ExperienceI went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the manager
STEVEN B | First ImpressionsPlease work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requests
DJuan C | Overall ExperienceI will always use U-Haul
Elise G | Overall ExperienceI appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!
Andrea B | Overall ExperienceGreat experience. Staff was helpful and friendly even during these trying times.
CAMELA B | Overall ExperienceI was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15.00 late charges. Otherwise everything was great. Thank you for your service!!
REGINA S | Overall ExperienceI'll NEVER go back to the one on Memorial Drive in Stone Mountain!
Ella G | Overall ExperienceI came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.
ashley w | Overall ExperienceThe only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....
April C | Overall ExperienceThe wait was ridiculous..each and every time..but when im serviced its prompted and smooth.
Cynthia R | Overall ExperienceFriendly quick staff. Clean and great working van!
Melissa B | First ImpressionsLate a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y’all had no masters or extra . Had to pay a locksmith never using uhaul again
Kareema C | Overall ExperienceGood service.
Chale W | Overall ExperienceGreat storage facility
LANETTE J | Overall ExperienceTo many young kids with attitudes, not able to focus on the job. Playing on phone.
WAYMOND J | Overall ExperienceStore hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak with
Aris C | First ImpressionsI would give it a hundred stars
Desmon W | Overall ExperienceU haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2.2016-thur 6-2019. They broke into my unit and took half of my item
DWAYNE B | Overall ExperienceMy initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrong
debra d | Overall ExperienceI am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.
ROCHELLE J | Overall ExperienceVery professional and polite
Shakita S | First ImpressionsI was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over night
Kashif H | First ImpressionsMy experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.
Demeka B | First ImpressionsI always use U Haul.
Randall w | Overall ExperienceGood
BRUCE T | Overall ExperienceThank you
phillip c | Overall ExperienceWell managed facility
Tammy S | Overall ExperienceThank you
Theron P | Overall ExperienceThank you!
Theron P | Overall Experience☺️
Sharon H | First ImpressionsStorage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!
Bonnie F | ReservationI will not be able to move yet so thanks but when I do move I use your services
Janie C | ReservationHe was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.
rita a | ReservationThx
xavier s | Overall ExperienceThey took great care of me swiftly.
CHRISHANNA M | ReservationMy things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.
ebony t | Overall ExperienceUhaul was very helpful with my move to Georgia
curtis s | Overall ExperienceThe apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breath
ALVITA C | ReservationThank you, for all the help you gave me.
phillip c | Overall ExperienceI stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.
JANICE E | Overall Experience