Customer Reviews for U-Haul Moving & Storage of Sun Lakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Sun Lakes

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DAVE C. on

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Be ready for a phone call on the day you are to pick up the truck that they do not have one for you! We had this experience but thanks to a few people in the corporate office we were able to have this straightened out and a truck was delivered there.

KENNETH B. on

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The equipment was clean, we traveled 2000 miles trouble free. The service at the drop off location was excellent. I would highly recommend U-Haul to anyone. Thank you for making our move so smooth.

Richard F. on

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Alan S. on

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Steve H. on

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Jacob W. on

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In and out in no time efficient staff

Jerome S. on

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David M. on

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Cheryl B. on

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Thomas O. on

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walter b. on

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Rather not

Krissy H. on

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Kayla and the rest of the staff were very professional and great to work with had a great experience. Definitely would recommend that location.

Kenneth P. on

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It all went well

Krissy H. on

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Customer did not leave a comment.

John M. on

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More of the same shit show

Anthony P. on

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Fix your online process. I did everything online, including "check-in" yet when I got there, the poor young woman at the counter had to spend 15 minutes checking me in. Her technology didn't work, (photographing my license) and everything I had previously done online was undone.

Jennie D. on

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They were great very helpful.

Craig S. on

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Youssef S. on

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Christylee W. on

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It took a long time to check in because of computer issues. The total was double from what I was quoted on line when I made the reservation. The truck was on empty because someone had syphined the gas so I had to go put gas in it. This delayed my moving by about an hour. The lady Kayla (?) that helped me was very nice and helpful.

Steve S. on

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Don B. on

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Appreciate getting a full refund after a couple of days into the new lease

James K. on

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The hinges on my Xbox were in terrible shape and were very hard to operate. There is no way my wife would have been able to open the box.

Karl K. on

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Sonya is a true asset to your company. Smart, sharp and very customer savoy. Great attitude about U-haul, her employer and the facility.

Ronnie T. on

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Very very good place lots of room for my 18 wheeler to get in. Friendly and Knowledgeable staff

dennis H. on

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I'm taking up the over charges with the corporate office. Not because I was over charged, but because your employee deliberately charged me for blankets and gas after we specifically counted them and discussed the correction of the gas marker Jim mad for "gas" after we specifically showed the adjustment made by Jim 509 793-4747

Kerry B. on

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Palmer N. on

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All nice people. Very knowledgeable, hard workers. Great experience

Michael W. on

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Deborah S. on

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I was very impressed with the staff and their customer service. I would suggest having a way to connect by phone to the Sun Lakes store, since I always would get the Customer Service line.

Wayne W. on

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Jennifer E. on

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Trailers parkee under trees and COVERED in bird droppings. Very unsanitary

Tomasz S. on

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The check in process could be faster. Even though I entered all my personal information and credit card data during online booking, the clerk had to re-enter the same information again. It takes forever. I've been using U-haul for years and it has been always a problem.

darlene H. on

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No parking... but very nice. Employees fast to help you and get you going!!!

Clare H. on

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Steven T. on

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lonnie T. on

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Jesus G. on

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Make the online reservation available for the in store associates so they can help with the process directly

Richard L. on

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Everyone was very friendly and helpful. Room was clean and up to my expectations. Check-in process was quick and easy. I would recommend this U-Haul location to anyone looking for storage.

luciana u. on

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Manager made things work. Excellent

walter b. on

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good job

linda d. on

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They found me good size unit

Donna W. on

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Rude lady the past two times i was there

Christine H. on

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I only used the facility for 2 months.

cindy b. on

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Went with indoor storage and it was definitely worth the price

sylvister w. on

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Nice friendly staff and they went out of there way to make sure I was completely satisfied.

Jane K. on

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The staff are so helpful. Moving is stressful but the storage with U Haul was simple and stress free thanks to the staff at the Arizona Avenue location.

Janet S. on

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I am in this business often for trailer, truck & equipment rentals, packing supplies, and storage. Every single time I’ve been in, everyone goes above and beyond expectations.

Debra A. on

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I moved out on the 3rd.

tammy c. on

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Staff was amazing. Kayla went out of her way more than once.

Bernadette J. on

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Excellent service

Richard R. on

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Great storage facility

paul s. on

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Friendly staff, clean facilities, clean storage unit, wide assortment of supplies and services, convenient location, secure and safe 24-hour access. I highly recommend!

ANDREW G. on

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No one at counter when I got to the store. The one person who eventually showed up seemed confused and overwhelmed. I had to drive back to office to get him to take locks off storage units. Tried to c

jan s. on

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Always helpful!

ROBERTA B. on

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Very accommodating!

Water Savers/ENVOCORE LLc W. on

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Q

Byron M. on

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Sonja is great. She's pleasant, efficient and knowledgeable. She accomplished what I needed to get done and the large storage locker I rented was very neat and tidy the day I moved in.

jolene S. on

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Very pleased with both Tucson and Sun Lakes service and personnel.

Oscar T. on

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Left due to your price increase.

Deborah C. on

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A family emergency required getting things in storage immediately. Uhaul staff were helpful, efficient, and supportive. Excellent experience.

Steve A. on

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the employees were always nice and friendly and helpful.

Jason M. on

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Useless staff

steven a. on

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Fine

Danny R. on

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I couldn’t be happier with the wonderful way I was treated. I’m also very happy with my storage facility so the entire experience was truly a pleasure.

Traci R. on

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Very courteous!

Angela C. on

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Very nice and understanding people..

Richard J. on

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I have rented a covered parking space here for the last three years. No issues, service and staff are great.

Randy H. on

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The manager, Chris and his staff were always helpful and pleasant. My questions and concerns were promptly answered and addressed. Thank you for a stress free experience.

Pamela C. on

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Rented a truck and rented a storage unit all in one quick visit. Customer Service was excellent!!!

Laura G. on

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I had to do all of this long distance (I live in Virginia), but they were awesome over the phone!

Katherine W. on

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Thanks for helping with our storage needs!

Dan A. on

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everything was great

Kurt M. on

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Very proficient and great help and nice and speedy to make the evening go faster thank you so much

Corey D. on

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A bit pricy

Deb P. on

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1st time trailer storage users Staff was outstanding & quite helpful Great provision of wood blocks Greatly appreciated as we were unprepared Have a Blessed Day Bill & Deb Petty

Andrew R. on

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Your location is excellent and a prime example of U-Haul should be. The woman who helped me on January 1 is extremely good at her job. I’ve had nothing but good experiences from your staff.

Charles D. on

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Ok

Melissa M. on

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Sonia has been incredible at accommodations and helping me arrange my move in. I have found U-haul to be very dependable and I know I can expect the best service when It comes to moving and storage.

CARY N. on

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We had our storage unit for several years and the staff and facility were awesome! Thank you U-HAUL!

TRACY J C. on

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The facility was really nice but it was the staff that made the experience "excellent"!

Loren T. on

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A good experience!

Melissa M. on

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Best experience with U-Haul all around . From PGH to Tempe to Sun Lakes. The employees made it happen. Sonia in Sun Lakes made me feel welcome Was EXTREMLY helpful getting my storage needs met !!!

MARK S. on

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Organized, polite, helpful,. I have used this facility before and have been always satisfied.. Thank you

Robert S. on

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Great experience overall! Thanks will return😀

dennis k. on

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Would like to THANK Spencer for all the Great Customer Service

justin w. on

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It went much more simply than the one I went to across town.

dan o. on

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Staff was always very accommodating. Rates are competitive for the area. Kudos!

Dorothy A. on

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Very nice thank you

Melinda B. on

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A few times late at night/early morning that I stored my car, there was a car waiting outside the gate for me to open it. 1x I had to sit 20 min for them to leave. There should be a security to call

ORMAL S. on

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I had almost of 10 years of experience with this business both renting storage and equipment and never one complaint.

DENISE M. on

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Storing our 27' toy hauler at your facility was easy and convenient. We appreciate the great staff and functional facility with power at each storage sight.

William A B. on

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great team work!!!

Suzanne L. on

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It worked out just fine. Clean, safe, & well lit, with friendly & helpful staff. Just make sure you're out the gate before gate closing, or sign up in advance for an upgrade to 24hr access.

Christine S. on

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All good

Jennifer K. on

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I don't have an answer for the questions as I never visited the facility. I gave a lower star rating as the lack of communication was upsetting and never did receive a phone call.

Kurt M. on

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I will definitely recommend and use this facility again! Excellent service and so easy to use the storage areas!

Erik R. on

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lala

gary c. on

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I can not rate certain items since I have not been the sun lake facility. One concern is some of my contents in the u-box were wet. It appears that water was leaking inside the storage box due to rain

Gregory R. on

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Sonja was professional & friendly along with everyone we dealt with. We have used this location several times and we will continue to do so just for that reason; you won't be disappointed either.

chris l. on

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Nicest employees out of all the UHauls I have been to.

lynda w. on

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The staff was very helpful and kind. I would rent a Uhaul from this location in the future.

James P. on

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All was good.

luren h. on

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Great Proffessional staff! Flexible with storage arrangement. Excellent hours and good with problem solving.

Vique C. on

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U-box - the best way to move! We had 6 boxes delivered from CA. When we got here, they had our boxes all ready for pick up. It made it so easy to drop off a box and hook up the next.

ken l. on

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We were very pleased with the uhaul experience

Jerald B. on

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We used the RV storage facility. No pavement so dusty. Not enough room to safely, easily maneuver and park our trailer. Other facilities have provisions for maintenance. Had to go to a better place

John G. on

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David and his staff were professional Facility was always clean and neat thank you for everything

Katherine P. on

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If I needed to rent a truck or use storage again in the future, I would gladly use the Sun Lakes U-Haul and Storage facility.

Katherine P. on

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Excellent service and friendly as well as professional staff.

Jane C. on

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*****

John W. on

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Annoyed