Customer Reviews for U-Haul Moving & Storage of Superior

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Superior

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

mark w. on

Rating:

Ssrvice was excellent. Thank you.

Anselm D. on

Rating:

Again, I left something in the truck and needed to talk directly to the dealer. I couldn't call them and had to waste an hour driving back there

Shelby S. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Nothing you have an ACE installer!!

Michael K. on

Rating:

Customer did not leave a comment.

Chad S. on

Rating:

Customer did not leave a comment.

Aaron T. on

Rating:

Customer did not leave a comment.

marcos c. on

Rating:

Check in / check out was fast, great customer service

Megan B. on

Rating:

Customer did not leave a comment.

Jacob G. on

Rating:

Customer did not leave a comment.

Derrick E. on

Rating:

Sales pitch on the website says 24 hr access and order confirmation says 5-10 access 7 days a week. I really only get access to my unit 7-7 M-Sat and 9-5 on Sunday unless I pay extra $10. Not happy

Nancy S. on

Rating:

Nothing was handle in a god matter

Sherrie W. on

Rating:

Customer did not leave a comment.

Jeffrey K. on

Rating:

We called numerous times before we arrived to ask if they rented or sold trailer hitches. They never answered the phone. I realized once we got there that every time the phone rang they transferred the call to the UHaul call center. The employee who serviced us wasn't very professional.

Gregory J. on

Rating:

Customer did not leave a comment.

Tiana M. on

Rating:

Customer did not leave a comment.

Diane C. on

Rating:

Customer did not leave a comment.

richard k. on

Rating:

Customer did not leave a comment.

Rory K. on

Rating:

Customer did not leave a comment.

Traci K. on

Rating:

Customer did not leave a comment.

Kristyne A. on

Rating:

Quick and easy.

lee l. on

Rating:

Get rid of the lousy wet weather.

joan j. on

Rating:

Customer did not leave a comment.

Miles P. on

Rating:

We had a reservation for 48 hours and when we got there to pick it up, we were told we only had it for one day! We were moving and couldn’t move in on the same day, so we needed truck. Location couldn’t fix it, told me I had to call corporate, was told U-HAUL cancelled the second day because of the need for trucks. Was told I only reserved the truck and that didn’t guarantee me the time I wanted. Poor business practices. I will never use U-Haul again and all my family and friends will know how we were treated.

Paula E. on

Rating:

Customer did not leave a comment.

GRACE K. on

Rating:

Excellent customer service from multiple employees!

Allissa K. on

Rating:

The salesperson checking me in was very rude and unprofessional. Several times I overheard him swear to a customer. He was rude to his coworkers. Overall I felt customer service was poor.

sharon b. on

Rating:

Customer did not leave a comment.

doug c. on

Rating:

Customer did not leave a comment.

Luke S. on

Rating:

Very quick and easy.

dean h. on

Rating:

Computer problems at pick up and drop off - too bad

James R. on

Rating:

Jim the manager is great. He has excellent customer service skills. I have been witness to terse people in the store when I was there (moving is stressful after all). He handles things very well.

debra b. on

Rating:

Everything went as planned and the customer service was excellent.

James K. on

Rating:

Customer did not leave a comment.

Jennifer C. on

Rating:

Our link for the after hours return need not work, otherwise everything else was very good

Carl B. on

Rating:

Customer did not leave a comment.

lawrence f. on

Rating:

Customer did not leave a comment.

jody f. on

Rating:

Customer did not leave a comment.

melinda v. on

Rating:

Customer did not leave a comment.

Gloria J. on

Rating:

Customer did not leave a comment.

tiana m. on

Rating:

.

Robert M. on

Rating:

truck was ready and helpful staff

Verlyn D. on

Rating:

Customer did not leave a comment.

KERRY L. on

Rating:

Slow computer means longer wait time for rental.

Connie Y. on

Rating:

Customer did not leave a comment.

Rick L. on

Rating:

Customer did not leave a comment.

Paul P. on

Rating:

Service was prompt and courteous and vehicle was clean and ready. I would use this facility again in a heart beat!!

BEAU G. on

Rating:

Excellent. Friendly staff. Easy pick up and drop off.

Brian M. on

Rating:

Customer did not leave a comment.

Brad J. on

Rating:

Customer did not leave a comment.

James D. on

Rating:

A very smooth moving day thanks to UHaul. This was our second time using this place and we’ll be back for a third! Fran B

fred r. on

Rating:

Customer did not leave a comment.

Cara V. on

Rating:

Customer did not leave a comment.

Richard P. on

Rating:

Customer did not leave a comment.

Jonathan D. on

Rating:

Customer did not leave a comment.

Kevin E. on

Rating:

Customer did not leave a comment.

Madeline S. on

Rating:

Relatively easy to purchase a unit and move in.

Terry J. on

Rating:

Customer did not leave a comment.

Mary E. on

Rating:

Customer did not leave a comment.

Paul W. on

Rating:

Customer did not leave a comment.

Paul W. on

Rating:

Customer did not leave a comment.

Laurence G. on

Rating:

Customer did not leave a comment.

Rick L. on

Rating:

ALWAYS A GREAT EXPERIENCE...JAMES IS A PLEASURE TO DEAL WITH..TY

joe m. on

Rating:

Great place with a helpful staff. James runs a great operation. Highly recommend the facilitx

melinda v. on

Rating:

Excellent service and super easy to set up! The unit is clean and easy to access 😊

John A. on

Rating:

As always excellent service, ease of use and great personality’s at each location

Tiffany M. on

Rating:

Dropping off at this location was a piece of cake. I pulled up and was helped and checked out immediately. The hours were also convenient for my busy schedule.

Megan T. on

Rating:

The staff was insufferable. First: employees should wear name tags and/or introduce themselves. They represent the UHaul brand and should be willing to put their names to the things that they say and do. Second, my main complaint: We rented a cargo van to move a mattress. When we returned the van during the check-in, the team member (David or Daniel? Name tags!) never made eye contact with me (he was looking at his phone) or explained the process. He just walked out to the van, opened up the back, and immediately started scolding me for two scratches he found on the fender well. Again, we moved a mattress, I am relatively certain we did not cause these scratches. His tone was very condescending — “this is a brand new van! That wasn’t there before. You had better hope you have insurance because if not we’re going to charge you $1000!” We had purchased insurance so we were fine, but he kept his running commentary going until we had gone inside and looked up the rental contract, which he was barely able to do without a manager’s help. Your staff needs to be better trained on your systems, policies, and basic politeness!

lawrence k. on

Rating:

Very pleasant young man helped me. Don't know what he could do to improve service. Thank you.

David S. on

Rating:

Customer did not leave a comment.

Julie G. on

Rating:

Customer did not leave a comment.

Amanda G. on

Rating:

James is a great manager. He was flexible and assisted us with both a Ubox and a storage unit. The entire office staff was awesome every time we visited and accommodated our requests with a smile.

John A. on

Rating:

Best Uhaul facility that I have seen anywhere

Bea l. on

Rating:

Customer did not leave a comment.

ROBERT L. on

Rating:

The equipment and service are great, but I was very disappointed with the gas situation. Before I got the truck a woman went out to eyeball the gas gauge, and said "it looks full!" Based on this and a warning that I'd be liable for $4.25 a gallon if I didn't return it full, I did return it full. After driving about 12 miles (you have record of this) I had to buy 5.8 gallons of gas to get it full! (I have a photo of this). There is no way your 17 foot trucks are getting only 2 miles per gallon. I have to assume the eyeballing was off. I can pay for two gallons but I would like $10.59 back. (That's 3.8 x $2.78 which was the gas price that day).

Ron A. on

Rating:

Customer did not leave a comment.

Barbara K. on

Rating:

Customer did not leave a comment.

Amber H. on

Rating:

Customer did not leave a comment.

gordon h. on

Rating:

Keep doing what you are. Very satisfied.

Sharon H. on

Rating:

Excellent service.

Theresa E. on

Rating:

The store seemed to be under staffed. I rented twice... the first time the Employee was eating his dinner as he helped me,stating he has been too busy to eat. Today I waited almost 20 minutes to get helped. At the drop off I wasn't even acknowledged. The Employee was helping someone else... just looking for a I'll be right with you. He avoided even looking at me.

Robert M. on

Rating:

very friendly and helpful staff, will use again.

Bob F. on

Rating:

Was set-up to pick up and drop here. Did not tell me I could pick up at other location and it would save money. Saved $125 by picking up in Hayward. Tried to change order on line. Your web site is not user friendly. Had to call. Person at 800 number was excellent. Dropped after hours did not have smart phone to drop key. Stupid!

Dustin P. on

Rating:

After 20 miles of using the trailer was blowing my trailer light fuse. Tested and hooked to a different trailer and everything was fine. Went back to the original uhaul trailer and fuses would blow. Had to call for mechanical assistance which put my travels back 1.5 days, therefore using more vacation to complete my move. Finally after half a dozen fuses and some assistance from another on the road I was able to find the wire that was grounding out and causing the issue.

Bob J. on

Rating:

Customer did not leave a comment.

Paul W. on

Rating:

Customer did not leave a comment.

Bob p. on

Rating:

Customer did not leave a comment.

Andrew M. on

Rating:

I picked the U-Haul up after hours through the app. About half hour on the road the sun went down, and I discovered that the truck had one defective high beam. It made for a stressful trip.

Jim P. on

Rating:

Will definitely use this location again.

Verlyn D. on

Rating:

Customer did not leave a comment.

edward n. on

Rating:

I didn’t go ten miles and it took me 4 gallons to top the tank!!

lori e. on

Rating:

I am so happy to have UHaul storage available in Superior! It is a welcome addition to the business community and fills a huge need.

Adrienne K. on

Rating:

Customer did not leave a comment.

Mike W. on

Rating:

Customer did not leave a comment.

Mary M. on

Rating:

Customer did not leave a comment.

Cody B. on

Rating:

Truck was nice the last two times I have rented a truck from you guys. I have been charged for gas after each time filling the tank. I got the truck with a 1/4 tank. Why are you guys handing trucks out at a 1/4 tank. Looks unprofessional in my opinion I had to go straight to the gas station before even using it. I will go to Penske rental next time.

Jordan J. on

Rating:

Got stuck because the tires were bald.

will t. on

Rating:

Customer did not leave a comment.

Ryan W. on

Rating:

Keep up the great work! Thanks Again.

Josh S. on

Rating:

Some staff are nicer than others. Temperature in the storage was chillier than we thought. My wife made the comment that we should have brought gloves because thedollies that were provided were cold.

Kimberly C. on

Rating:

Customer did not leave a comment.

Richard M. on

Rating:

We were met by a great guy in Superior who helped us. Good place to go. Thank so much.

Crystal K. on

Rating:

Customer did not leave a comment.

Josh S. on

Rating:

Customer did not leave a comment.

emily a. on

Rating:

Customer did not leave a comment.

dennis a. on

Rating:

Customer did not leave a comment.

ELIZEBETH L. on

Rating:

Everyone was wonderful

Glenn S. on

Rating:

Customer did not leave a comment.

Glenn S. on

Rating:

Customer did not leave a comment.

Sharrell V. on

Rating:

The gentleman who processed the return was SO friendly and really nice! I appreciate his great attitude and helpfulness, it was really refreshing after a long move!

Lynne H. on

Rating:

Great customer service, prompt attention, and met our expectations.

Tamara S. on

Rating:

Fella working the counter yesterday morning & this morning = A+++++++++

peter p. on

Rating:

Everyone very helpful and friendly.

David L. on

Rating:

I was treated very well. The facilities were clean. I went to U-Haul because of price and conviniencey.

Steven E. on

Rating:

Nothing, it is a very nice, well run facility.

sherrie w. on

Rating:

Customer did not leave a comment.

lori e. on

Rating:

Nice clean facility. Very friendly staff!!

scott d. on

Rating:

Thank you.The staff and experience was amazing.I would like to do more business soon.Happy New Year

Randy W. on

Rating:

very good service and very help full.

Amanda G. on

Rating:

James and Zack were so helpful and professional. I recommend them to all of my friends in Duluth and Superior. However, your answering service is terrible. They never give messages to the center.

becky F. on

Rating:

Thank you. Very nice staff.

Vernon K. on

Rating:

Customer did not leave a comment.

edward l. on

Rating:

Nothing - it's great!

Lee W. on

Rating:

Customer did not leave a comment.

Vernon K. on

Rating:

Customer did not leave a comment.

Lisa P. on

Rating:

Customer did not leave a comment.

Barbara B. on

Rating:

Customer did not leave a comment.

mary Lou w. on

Rating:

Customer did not leave a comment.

mary Lou w. on

Rating:

Customer did not leave a comment.

Genny G. on

Rating:

Very helpful and friendly!

Ron W. on

Rating:

A well run facility.

STEPHEN S. on

Rating:

Associate didn't seem to pleased when I walked in the door

Rebecca H. on

Rating:

Great place loved it if I have to move again I will be using Them again

LAURIE B. on

Rating:

The folks there were always so helpful and patient!

Anthony C. on

Rating:

Very helpful with getting a storage unit, along with returning the equipment

richard k. on

Rating:

I like the facility. The person who checked me in wasn't exactly Mr. Personality. Went over things so fast and mumbly I asked him, more than once, to slow down and speak more clearly.

LEE S. on

Rating:

I had a U-Box which came from PA to Superior and then to me in Duluth. That service was excellent. I never actually saw the facility in Superior.

Scott A. on

Rating:

Did not like having to move storage items through the facility on carts meant for shopping at a lumber yard. Very inefficient.

racheall w. on

Rating:

I got all my stuff out right before the facility closed but was unable to close my account because the door was locked. I got charged for a whole month that I wont be using. They refused a refund.

Mike H. on

Rating:

.

Amanda B. on

Rating:

I really like how secure the storage is I would recommend u-haul storage to all my friends and family thank u so much for all the friendly service also

Josh A. on

Rating:

The workers were great very helpful polite and funny

Angela L. on

Rating:

I would and I have recommended uhaul storage.

Debra V. on

Rating:

This facility is the best

James B. on

Rating:

The process to rent, pay and process paperwork was easy and fast. You made my move a remarkable one! Thank you!!!!

Superior S. on

Rating:

James and his staff are wonderful to work with.

Gary H. on

Rating:

Not at all accommodating with my delivery request. Please contact me if you would like more information. (218) 320-3984

Tristan L. on

Rating:

Seemed like no one ever was around to help at the front desk.