Customer Reviews for U-Haul Moving & Storage of Superior

3015 Tower Ave   Superior, WI 54880
(On Tower Between 28th and 31st St)

(715) 392-2903

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(715) 392-2903

3015 Tower Ave
Superior, WI 54880
(On Tower Between 28th and 31st St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

Customer did not leave a comment.

pam f.  |  Overall Experience 
Rating:
5.0

There was no reason to wait 20 minutes on the phone everytime you try to call this location. You walk in and there is no customers. So what is the wait for.

JEREMY W. 
Rating:
5.0

Very good. Five stars. Megan and Blake were excellent! Great experience!

DEAN RICHARD B. 
Rating:
3.0

We received far too many furniture pads and were not able to fit the extras in the U-Boxes. It was only a few days before our cross-country move and we no longer had our car. We had to Uber to and from a U-Haul location to return them so we didn't get charged the huge fee. We thought we would return the extra boxes at the same time. We went to the location recommended by the service rep we spoke to and they didn't even accept returns there. They eventually let us leave the furniture pads but we were not able to get our money back for the extra boxes. Overall, that was a huge added stress right before our move date.

Kathryn J. 
Rating:
5.0

My perfered drop location near my destination.

ELROY D. 
Rating:
5.0

Customer did not leave a comment.

Raquel P.  |  Overall Experience 
Rating:
1.0

The service was friendly but we were sent out with a defective trailer which would not tighten or stay attached to the trailer hitch. If we had not checked it we would have driven 2000 miles & it would have come unhitched in route. Both the person who serviced this trailer & the person who attached it to our car had to have known that it was non-functional. We could have had a serious accident. This should NEVER have happened! Fortunately we were able to get it repaired before we commenced the trip.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Cody O.  |  First Impressions 
Rating:
5.0

The staff on the telephone and at the location in Superior, WI were knowledgeable and clearly understood my needs and requirements. They were very helpful with getting me checked in and again with returning the equipment. I would highly recommend the folks at the Superior, WI location.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Damien K. 
Rating:
5.0

Very courteous customer service staff. Nice of you to provide carts to carry things in.

Lonnette C.  |  First Impressions 
Rating:
4.0

N/a

Sydney E.  |  First Impressions 
Rating:
5.0

A shout out to Derek who stayed bit later to check our trailer back in. He was in process of closing up and checked us out. Excellent customer service. Unfortunately our pick up wasn't informative on returning the trailer properly so thank goodness Derek was there.

Edward K. 
Rating:
5.0

N/A

Michael F. 
Rating:
3.0

Customer did not leave a comment.

Debra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris G.  |  Overall Experience 
Rating:
5.0

An easy process, start to finish.

Tony B. 
Rating:
4.0

Customer did not leave a comment.

marion l.  |  First Impressions 
Rating:
5.0

We needed a storage unit as we were decluttering to sell home. The price for this unit was on 10-15 dollars more per month then an outside garage unit. A great deal for secure, dry and hassle free storage. We have told many what a great place we had and will recommend whole heartedly.

Tony G.  |  Overall Experience 
Rating:
5.0

It's pretty great already

DAWN H. 
Rating:
5.0

Customer did not leave a comment.

Nicole T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY E. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Honestly it was the employee that really made my experience pleasant. He was courteous, professional and friendly and did not waste my time. He helped get the trailer hooked up very quickly and the return was the same. I think his name was Blake give him a promotion! Seriously am excellent employee

JOSHUA P. 
Rating:
5.0

wood kitchen table broken in transit between superior,wi and north fort myers,fl

William A. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
3.0

Customer did not leave a comment.

Sean K. 
Rating:
2.0

There was strong glue (or other chemical) odor at the facility and all stored fabric items picked up the smell. I'm not happy with this. otherwise it was great.

Paul M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diane p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patsy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Megan was very professional, helpful and friendly. The gentleman (didn’t get his name) that checked in my truck was extremely nice, professional and very very helpful!!! I rented a truck for a few hrs and have a storage unit; Very pleased. Thank you!

Shelley R.  |  First Impressions 
Rating:
5.0

your computer issues make it difficult, info had to be entered 3 times before it took

DANIEL E. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Steering wheel sloppy. Driver's side backup light was out. Great AC. Overall good experience.

Maria B. 
Rating:
5.0

didn't even have to go inside

STACEY S. 
Rating:
5.0

This is a wonderful site and I use it alot with my employment. Staff here is Always helpful and courteous. I recommend them to everyone.

Dawn H. 
Rating:
4.0

The gal (manager) in the Superior office does a wonderful job. Besides renting vehicles for work I recently moved and she has always been so helpful & professional Good employees are especially hard to find and good for you to have a great one!!

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

The lady that was working solo that day in Superior was working hard and the computer system she was working with was very slow. We were happy with the service she provided, but being 3 customers in the back of the line, we waited a while as she did what she could. She was very quick to help when she seemed to have very limited resources. She was great, though. She was right there with every customer ahead of us as well with us, to show us where the equipment was and get the trailer attached appropriately. She was very efficient even as a solo employee. Much respect to her.

Duane H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

heidi B. 
Rating:
5.0

Customer did not leave a comment.

Richard E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

The light in the back doesn't work, pushed all the buttons and nothing.

John M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

New tires

James F. 
Rating:
5.0

Great service as always

Michelle G. 
Rating:
5.0

Pro rating if people aren't able to use the rental for the whole day because I had to have it returned by 4:00 so I was not able to get everything done I needed to. I understand it was a busy weekend for this location, but I feel it could have been compromised for customer satisfaction.

Branden L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
3.0

for being so short handed, they did a fine job of rental!

marsha W. 
Rating:
5.0

Customer did not leave a comment.

Jeanne R.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Truly a pleasure to work with

HOWARD S. 
Rating:
4.0

Customer did not leave a comment.

Santo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Very fast drop off process. Employee came to the parking lot to show me where to park, and even gave me hand signals to back the trailer up in the right angle. It took a total of 5 minutes and I was out of there! Great return process.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D.  |  Online Move In 
Rating:
2.0

could not go over 30 mph. truck would rev up to 3000 rpms and motor was not sounding good at all.

Morgan N. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Very helpful and nice people

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

The guy in the office was very friendly and helpful. 10 stars there. It was clean and everything was fine. The only item I would improve is strong odor in the facility. I bet I will carry it with my items.

Paul M.  |  First Impressions 
Rating:
5.0

Thanks

Bob P.  |  Overall Experience 
Rating:
5.0

None

Michael P. 
Rating:
5.0

Customer did not leave a comment.

DAMASO M. 
Rating:
5.0

It was a perfect experience. All aspects exceeded expectations. Staff were friendly and helpful and knew their stuff. They were flexible and able to accommodate all my needs. A perfect experience. Thank you.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

No complaints - great place to store my items in between places.

Bart B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELORES D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
4.0

Customer did not leave a comment.

Krystle P. 
Rating:
5.0

Customer did not leave a comment.

Alexis S.  |  Overall Experience 
Rating:
5.0

Online reservation system and bait in switch make feel this will be my last U haul experience if I have a choice. Had to waste an hour going wrong direction for trailer, only to drive by open trailers at numerous locations along my trip. Clearly central u haul just doesn't care.

Blake N. 
Rating:
5.0

Customer did not leave a comment.

Williiam M. 
Rating:
5.0

Customer did not leave a comment.

JASON V. 
Rating:
5.0

Customer did not leave a comment.

Karen and A. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Mckaylee E. 
Rating:
5.0

Customer did not leave a comment.

Arlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Had a great experience

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Allison O. 
Rating:
5.0

Staff was very helpful and efficient.

Roderick H.  |  Overall Experience 
Rating:
4.0

there was an inacurate booking from another site and i was only to have the truck overnight

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

AARON E. 
Rating:
5.0

Great customer service!! Everyone I talk to to assist me during this busy time we're very helpful and extremely nice. Thank-you for taking a lot of stress out of a stressful move!!

Anna S. 
Rating:
4.0

I only used it for one hour

PETER JAMES K. 
Rating:
5.0

We moved my 89 year old father's apartment. We rented a 15' truck, it was the perfect size and the move went really well. I wanted the truck to have the ramp. We would have preferred to rent a storage unit at U Haul as well, but it is full at this time. We were able to find alternate storage that is working out nicely.

KATHRYN S. 
Rating:
3.0

Trailer needs tie downs

WAYNE O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
3.0

Got zinged an extra $7.13 for going 16 miles over which if it wasn't rubbing salt on an open wound for the costly lack of service U-Haul exhibited during pickup.

Steven W. 
Rating:
5.0

Once I found someone it went VERY well!

ELROY D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Y'all are always kind and helpful!

CHANAY H. 
Rating:
4.0

Customer did not leave a comment.

Carson S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOLGER DWIGHT N. 
Rating:
5.0

Don't change a thing. Excellent all around experience

Kristen B. 
Rating:
5.0

Y'all need more storage units.

LANSING R. 
Rating:
5.0

Being able to drive in and unload or load when it’s cold or raining was great!

Donna H.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Well lighted spaces. Easy to use carts.

Roderick H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Nothing of note.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

DAWN H. 
Rating:
3.0

Customer did not leave a comment.

Tina A.  |  First Impressions 
Rating:
4.0

Would do business again even after uhaul rep improperly hooked up the tow dolly damaging my truck. If it's taken care of I'll do business again if not then I'll spread my experience.

RICHARD K. 
Rating:
3.0

I would appreciate when calling a local dealer that I could book it through them. I don't like booking and thinking I'm talking to someone local only to find out I'm not. When I book in Two Harbors I'm talking to the person direct an I love that. The dealer in Superior was understaffed and took longer than it should of.

LUKE K. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Nothing my rental was very simple and I can't think of anything that needs to be done differently.

HERMAN C. 
Rating:
1.0

Fuck no

KENNETH L. 
Rating:
5.0

Very friendly staff and the trailer was ready when we arrived.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaina F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN A.  |  Overall Experience 
Rating:
5.0

The staff helped me beyond the call of duty and I really appreciate it

Tawarn c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Very good customer service, got in and out fast, lots of reasonably priced moving supplies on hand in case you need them. I would definitely recommend this location over the other location I've been to in the area, which is much more crowded and very hard to get into off the main road.

Vicki J. 
Rating:
3.0

James was very helpful. He took very good care of me. He was often working by himself.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Online Move In 
Rating:
5.0

I really like the MT series motorcycle trailers. The tow nice, but they are heavy. I guess in the rental business they have to be over built because you never know who's going to rent them and how they'll be treated. I rented one for a couple of days when I picked up a new bike. Easy towing, plenty of tie down rings, and the built in chock for the front tire made it an easy job. The bike never moved at all. Now all you need to do is make a two place trailer for motorcycles...

ERIK R. 
Rating:
5.0

Relaxed; friendly, competent

Thomas T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruth r.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful.

Michael D.  |  Online Move In 
Rating:
5.0

James is really awesome an nice very patient an excellent seruce e all I needed help w an also as I've been there long time they work with u also

Jara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Sue P.  |  First Impressions 
Rating:
5.0

Love the friendliness and sure love how clean my unit was, also how quick and easy it was to get access to a storage unit, price was right as well as no deposit fee which saved me from deciding otherwise

tyler m.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sam T.  |  First Impressions 
Rating:
5.0

James was very helpful.

jon j.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelsea C.  |  Overall Experience 
Rating:
1.0

Miserable customer service

Jeremy G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kathleen T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy J.  |  Overall Experience 
Rating:
5.0

Very clean and secure, we are from out of town and accidentally forgot our access card and staff provided a replacement card and a smile!!

julie o.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is about the cleanest and well maintained storage facilities I've ever seen!!! James, the manager, is extremely professional and always available to answer any questions you may have. It's a great place...

charles b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zackery H.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Convenient and accessible equipment rentals. Clean and well kept facilities. Awesome experience!

kaleb a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxanne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zackery H.  |  First Impressions 
Rating:
5.0

I am very relieved to have a one stop shop for any and all of my current and future storage/ moving needs. I literally could chose to do nothing physically, as they can provide movers, supplies, and convenient methods of moving made hassle free. I was treated very kindly when opening my initial unit. he was kind, patient, and super helpful

sierra C.  |  First Impressions 
Rating:
5.0

All staff was friendly, helpful and knowledgeable.

Helen F.  |  First Impressions 
Rating:
5.0

Customer service helpful, and friendly. Prices are reasonable and the facility was always clean and acceptable. Would recommend.

max k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheena P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim H.  |  Overall Experience 
Rating:
5.0

Very helpful!

Tinamarie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kodi T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ZACHARY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie W.  |  Overall Experience 
Rating:
5.0

The staff were sort kind and helpful. Helped ne out well during a difficult transition.

Steven N.  |  Overall Experience 
Rating:
5.0

No term commitments. Great for short term needs of college students.

Catherine Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marines D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C.  |  First Impressions 
Rating:
4.0

Very clean and nicely recycled retail store.

Patti h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tim H.  |  First Impressions 
Rating:
4.0

I thought I set up auto pay on my monthly rent but i got charged for a late fee when I thought I signed up for auto pay at my storage unit setup with the employee

Joe D.  |  Overall Experience 
Rating:
4.0

Staff were helpful with all instructions.

Jon W.  |  First Impressions 
Rating:
5.0

Little expensive i prefer human interactions to computers but all worked well easy no hassle and clean it was over all well worth my time

Gregory B.  |  Online Move In 
Rating:
1.0

Alarm goes off every time I open my unit and access code does not work

Sarah D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Colleen R.  |  Overall Experience 
Rating:
5.0

While our experience with all the staff was great, I have to especially commend your employee, April. She gave more than excellent Customer Service. She was friendly, knowledgeable, and a delight, both on the phone and in person. She is definitely a "keeper".

terri m.  |  First Impressions 
Rating:
5.0

Nice and Very Clean, Staff is Very Nice

nathan l.  |  First Impressions 
Rating:
5.0

Got moved in quickly without any fuss, and got checked out quickly without any issues or long wait. Facility was very clean, climate controlled area was wonderful. No issues or complaints, price was very affordable. Would recommend to friends and family.

kassandra s.  |  Overall Experience 
Rating:
5.0

they were super nice and made the whole process nice and easy

crystal d.  |  First Impressions 
Rating:
4.0

When I was moving my stuff out I was very disappointed to find a dead mouse in my couch cover with a lot of mouse poop and holes chewed in it.

Tammy P.  |  Overall Experience 
Rating:
5.0

Everyone is awesome in Superior, James took care of all my needs as well as did everyone is. They made me feel like family.

Jodi H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene p.  |  First Impressions 
Rating:
5.0

It made my move so much easier and gave me a piece of mind that my stuff was safe

Colleen B.  |  Overall Experience 
Rating:
2.0

This place is way to expensive!!!!

Jaimi N.  |  Overall Experience 
Rating:
3.0

Wasn't compatible with our fixed income and due date. Constant battle with late fees ($15 turned into $20) and denied access with my card and double locks, lein threats, etc. Lady at the call center said they're were amenable to working with payments especially due to COVID and we would have fees waived for signing up for auto pay (never happened). When I altered the staff that I was intending on switching he was rude and condescending. He scoff that these would we difficulties with merit and simply appealed to fear stating my "stuff will get moldy" with the new storage company. Rather than being helpful or even trying to work out the payment difficulties, he said to let him know when I'm out and walked away. I feel he missed a valuable opportunity to retain me as a loyal customer with his lack of concern for customer service and poor ability to build rapport. I would suggest in the future that this facility could utilize customer service and personal sales training. I have a strong background in marketing and business and would happily provide suggestions or insight into ways that this interaction could have been made positive and ultimately secured my loyalty as a customer and even possibly created an upsale for this facility. In the future, please do not appeal to fear as the rule, it is the weakest form of persuasion. I could have been swayed to change my decision if the individual had approached the entire thing (at least pretending) to have my best interests and the interests of my belongings in mind. For example, asking me if I had sentimental photos or valuables in my locker that were not otherwise protected from the elements or insured elsewhere.

Samantha P.  |  Overall Experience 
Rating:
5.0

I like the reuse of an old Kmart building for self storage. It's a great idea and provides a lot of space. I think U-Haul should do this to all the old Kmarts!!! The storage security is excellent and gives me piece of mind. Each unit has an alarm and there are cameras everywhere. Indoor loading and unloading is AWESOME!!! For all this the prices are similar or less than other much less secure storage facilities.. My whole experience with staff was excellent as well. They informed me on important policies and made everything easy.

ryan m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARD L.  |  First Impressions 
Rating:
5.0

We had to find a storage unit in a hurry when my wife's mother died and we needed to store her stuff before we could find a place to donate her items. We were able to get a storage unit in one day, move all the items in on one day, and know that all the items were safe and secure. It is an impressive operation and if we ever need a storage place again we would use this one.

Robert H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon N.  |  Overall Experience 
Rating:
5.0

The staff was friendly, helpful and the primary reason I choose this facility.

bruce c.  |  Overall Experience 
Rating:
4.0

I found a bigger storage unit more in my budget.

Danette K.  |  Overall Experience 
Rating:
5.0

Na

Bobbi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda h.  |  Overall Experience 
Rating:
5.0

very clean and safe feeling. Can't wait to get my 2 units condensed and moved in over t h e next month.

Jon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda h.  |  First Impressions 
Rating:
5.0

When I logged into my account online, its telling me that I have no rentals on my account.

Michelle G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M.  |  First Impressions 
Rating:
5.0

James hall and staff were great, very professional

richard b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danette K.  |  First Impressions 
Rating:
5.0

The whole process was super easy and the staff was super friendly.

Steven N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxanne S.  |  First Impressions 
Rating:
5.0

Our u haul associate who helped us both on the phone and at the facility was very helpful and professional. Our experience and the ease of using the storage space was great.

julie o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katrina W.  |  First Impressions 
Rating:
1.0

I am already searching for a new storage location. This was a terrible experience, and the prices are just ridiculous for the size of the units. They also did not inform us there was a charge for the advertised 24 hour access and second code, and would not pick up the after hours phone a short while after closing. After everything, I am definitely finding a new storage unit.

Amber K.  |  First Impressions 
Rating:
3.0

Everything was fine with the unit itself. My concern first came when they got me mixed up with another customer and even called me at one point to come and take my lock off because I had canceled (I had not at that time). My other concern was I apparently did not secure my lock properly and got an email informing me as such. I appreciated them alerting me to my mistake however they also told me if I did not get up there "asap" they would have to drill a new hole and charge me $50. With not be provided with an exact time frame I panicked and left work to go adjust it. I feel given some sort of time frame of one hour to 24 hours would have been sufficient and not simply"asap". Over all I would rent from U-Haul again when needed. Thank you, Lori Maine

Lori M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Z.  |  First Impressions 
Rating:
5.0

I loved that I came in was greeted before I walked to the counter. She was very helpful and friendly. She was knowledgeable and very helpful. She got me in and out and I was off to move my stuff in.

Claudia W.  |  First Impressions 
Rating:
5.0

The staff is extremely helpful and friendly. 10/10 recommend to anyone. The staff will ask you how they can help you as soon as you walk in the front door. Excellent!

Christian G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sondae G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rachael B.  |  Overall Experience 
Rating:
3.0

Three stars only due to access hours. You should never have to pay extra for the exact same access during a time of day when less employees are staffed! 7pm? THAT'S RIDICULOUS.

Michael John M.  |  Overall Experience 
Rating:
5.0

I would use this business again.

annette l.  |  First Impressions 
Rating:
5.0

Professional, Fast, courteous. Will be back!

Matthew C.  |  First Impressions 
Rating:
5.0

Awesome customer service!!

Melissa M.  |  First Impressions 
Rating:
5.0

Professional, polite, swift and nice!

Mason S.  |  First Impressions 
Rating:
5.0

In a time of need, U-Haul was my saving grace! Late hours let me get a truck when i needed it and the 24/7 access to a FREE storage unit for renting the truck was a life saver! THANK YOU!

Ralana A.  |  Overall Experience 
Rating:
5.0

The Superior U-Haul is very well managed. I always felt that my belongings were safely stored at this location. Having 24 hour access in a climate controlled location was very convenient.

John P.  |  Overall Experience 
Rating:
3.0

The garage door started coming down before I could get out. I feel this is a safety concern. Also the light in my hall does not turn on until I am about 3 feet away from my door. Not good.

Tina S.  |  First Impressions 
Rating:
5.0

Too expensive

Ronald C.  |  Overall Experience 
Rating:
5.0

Awesome experience

Ben B.  |  First Impressions 
Rating:
5.0

Storing my stuff here was easy and painless. Very nice facility. Will surely use again. Thanx.

Brian M.  |  Overall Experience 
Rating:
5.0

My experience was excellent

Orin V.  |  Overall Experience 
Rating:
4.0

reliable, great quality products and great customer service. thank you!

scott d.  |  First Impressions 
Rating:
5.0

Great customer service.

SANDY T.  |  First Impressions 
Rating:
5.0

Great people nice place if i ever need storage in the future i will be back

ELIZEBETH L.  |  Overall Experience 
Rating:
5.0

Should advertise to the college students. Mention that short term storage is available. We used it for the summer break, rather that move everything home and back.. Great alternative.

Catherine Z.  |  Overall Experience 
Rating:
5.0

Clean facility. Friendly staff.

emma M.  |  Overall Experience 
Rating:
4.0

Very clean, convenient, friendly worker in store. Excited to see this business grow in Superior

STEVE N.  |  First Impressions 
Rating:
5.0

Megan was excellent in knowing her job and helping me understand.

Shelby S.  |  First Impressions 
Rating:
5.0

I was very pleased with the staff & service at u-haul. The only bummer was that I had to pay for a full months rent when I was moving out because my payment date was 5 days before I moved out.

Serina P.  |  Overall Experience 
Rating:
5.0

Great service!

CHAD M.  |  First Impressions 
Rating:
5.0

Good Service....Good truck! We unfortunately had to drive 125 miles to Tomahawk, WI to pick up a 26 foot truck when we were told that our set up truck in Rice Lake was unavailable!

Jerry B.  |  First Impressions 
Rating:
5.0

Very clean units and convenient location . I feel my property is safe There.

Robert W.  |  First Impressions 
Rating:
5.0

The guy who helped us was very professional. Ty

CARMEN K.  |  First Impressions 
Rating:
2.0

Sales pitch on the website says 24 hr access and order confirmation says 5-10 access 7 days a week. I really only get access to my unit 7-7 M-Sat and 9-5 on Sunday unless I pay extra $10. Not happy

Derrick E.  |  First Impressions 
Rating:
4.0

.

tiana m.  |  First Impressions 
Rating:
4.0

Relatively easy to purchase a unit and move in.

Madeline S.  |  First Impressions 
Rating:
5.0

ALWAYS A GREAT EXPERIENCE...JAMES IS A PLEASURE TO DEAL WITH..TY

Rick L.  |  First Impressions 
Rating:
5.0

Excellent service and super easy to set up! The unit is clean and easy to access 😊

melinda v.  |  First Impressions 
Rating:
5.0

Everyone was wonderful

ELIZEBETH L.  |  First Impressions 
Rating:
5.0

Great customer service, prompt attention, and met our expectations.

Lynne H.  |  First Impressions 
Rating:
5.0

Very helpful and friendly!

Genny W.  |  First Impressions 
Rating:
2.0

I like the facility. The person who checked me in wasn't exactly Mr. Personality. Went over things so fast and mumbly I asked him, more than once, to slow down and speak more clearly.

richard k.  |  First Impressions 
Rating:
5.0

The workers were great very helpful polite and funny

Josh A.  |  Reservation 
No reviews have been submitted for this location.

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