Customer Reviews for U-Haul Moving & Storage of Swansea

Rating:

5.0

Great Customer Service

Rating:

3.0

Nothing but praise for the people working there and one gentleman in particular made returning the trailer a breeze but the place is rather limited in space and for anyone not use to hauling a trailer may find the tight quarters rather daunting but that said the staff makes picking up and returning a trailer pretty much effortless, certainly nothing to worry about,

Rating:

5.0

Not sure

Rating:

5.0

A fast and efficient process, also reserved a truck, was excellent experience overall.

Rating:

5.0

The whole process was quick and easy and the employees were friendly and courteous.Will definitely use this facility again

Rating:

5.0

Everything was great

Rating:

5.0

A very quick and efficient check in, customer service, move in, and drop off included 10'' truck and small storage unit which was exactly what was needed..

Rating:

5.0

The staff at U-Haul was Friendly and helpful Thank you

Rating:

5.0

The entire company has come a long way...and I've used most all locations in Southeast Mass.

Rating:

5.0

I do have to say that the person who took my reservation was beyond rude. At one point when I was trying to ask her a question she hung up on me. it seemed like she couldn't have been bothered to answer my questions. it wasn't until we got to the U-Haul location in Swansea that the young man behind the counter was beyond sweet and very helpful. I think if you're going to have people answer your phone you should train them in basic civility

Rating:

4.0

Please make sure the customer understands that they are only responsible for the gas they use. They told me the truck was full and to return it that way. But it took 6 gallons for me to refill it and I only drove 30.2 miles. No refund . I ate the $13.00 for gas.

Rating:

4.0

When I arrived at the facility I had gone into the office with a quick question and I saw the Uhaul employee having a disagreement with a customer. The customer was extremely rude and refused to have an understanding conversation. I just wanted to state that this employee kept calm the entire time. He was polite and rational the whole time, even when the customer was getting pretty loud with him. I was very impressed with how he handled the situation and I’m glad I witnessed it so that I could give this feedback. I did not get the employees name but he was fantastic and deserves the highest praise.

Rating:

5.0

Service was amazing and price was also great!

Rating:

5.0

Second time I've used this location. They know what they're doing and the location is well maintained.

Rating:

5.0

Do the inline check-in ahead of time. I was in, out and on my way in no time.

Rating:

5.0

Great service and super convenient. We needed a vehicle that day to move generators from store to store and the truck did the job great!

Rating:

5.0

Nothing.

Rating:

5.0

Very convenient location. Friendly and helpful staff. Thank you!

Rating:

4.0

I did contactless pick up Had liaded my license and credit card But the man at the counter still made me do my lisc and credit card, so I don't understand why? And he was cranky and rude to the other man working I have storage there and have never had an issue First time with this guy and hopefully never again

Rating:

5.0

Nothing, rental experience was GREAT !!!!!!!

Rating:

5.0

No suggestions. The experience was excellent. Pickup was easy and quick. The truck was exactly as advertised and clean. Return was also very easy and quick. Zero complaints.

Rating:

5.0

The service at this particular location was phenomenal. Quick and easy rental, friendly customer service, it was a good experience.

Rating:

5.0

The staff is really friendly and helpful.

Rating:

5.0

Excellent overall from courteous helpful customer service to clean facility and like-new vehicles make this my preferred local U-HAUL facility.

Rating:

5.0

No street level climate control

Rating:

3.0

Gas tank should be on full. The gas tank was on 1/4...the contract states the renter will pay $3.50 a gallon if not left where it was. Why isn't it filled everytime? I had to gas up twice as a result.

Rating:

5.0

Good experience, friendly service. Would use again

Rating:

3.0

The worker was very polite and knowledgeable, but I was surprised at how unclean most of the Interior truck was. I could tell that it was minimally cleaned, which is disappointing during covid-19. Sorry to be negative, but it's something to think about.

Rating:

4.0

Considering I had reserved the car hauler to be picked up at pleasant st in Fall River and it was not there, I was happy that the Swansea location honored my reservation and had the trailer available.

Rating:

5.0

It was cool. Everything was fine, besides the robots I rented from you guys. They were supposed to actually bring my shit upstairs. INSTEAD, They tried to steal my mattress and some kitchen wares. They ran away on springy robot legs, but their batteries must have been low. All good. The truck was fine. The dude who runs the place is cool, and everyone there was very respectful and professional, besides the elderly couple shipping an air-force memorial flag. 

Rating:

5.0

Both reps were friendly, helpful and responsive!

Rating:

5.0

Staff were very thorough and helpful

Rating:

5.0

Clean equipment Very friendly Thank you

Rating:

3.0

I rented a trailer and returned it the same day. I got charged for a second day, and I am still disputing the charge. I also bought a hitch insert and tie down straps and had to go to a different location to pick those items up. My experience has not been good. I would not recommend this location.

Rating:

5.0

Nothing the guy Jason who helped me with the papers and explain how it works to rent a van or truck was very nice and excellent to deal with when we needed the van on that day and hours. If we had to rent again we will go to the same u-haul in Swansea.mass thank you for the help! Robert Aubin

Rating:

5.0

The gentleman that helped me was very helpfully when picking up the trailer at the 600 GAR Hwy location . I would like to commend him. I apologize that I did not get his name. Thank God it was only 18 mins away from where my brother lives in Providence, RI, but I don't know how UHaul doesn't have trailers available in 2 locations on Broad St and another one on 35 Oxford St, RI having space for trailers in all three locations and customers having to go out of their way to rent when it could & should be where we want to rent from! In the 464 Broad St location the General Manager, Alex was helpful in setting up my connections for my next day pick up of the trailer and the young man that sold me the trailer kit at 35 Oxford St are employees that give companies and their employers good names. All 3 are great faces for your company. Thank you gentlemen...

Rating:

4.0

Very good

Rating:

1.0

Man attending was very dismissive to my questions and wanted to get rid of me as quickly as possible. Basically rude. Name on slip was Craig Bird.

Rating:

3.0

I don't know if Joe still works there.. he was great. The two associates were all right. But, the rental they gave me was trashed. Cab was filthy. Like it hasn't been cleaned for a long while.

Rating:

3.0

Staff member was curt and abrupt. Refused to check the truck in my presence.

Rating:

5.0

Very professional and biggest thing was everyone had their masks on and sanitizer and wipes were on counter. During these times that is major

Rating:

3.0

We were HORRIFIED to learn upon our equipment return that the moving blankets ARE NOT laundered or steamed/cleaned between customers!!! Especially with covid19 and god forbid, someones furniture having bedbugs, fleas, etc. 🤢🤮🤮🤮

Rating:

5.0

Absolutely great experience no hassles in and out. The people there are awesome and friendly.

Rating:

5.0

on return day I needed to make a change to the return time. my call to the location was waiting on hold for a very long time.

Rating:

5.0

No comment

Rating:

5.0

excellent service

Rating:

5.0

A very smooth experience. Some trouble with pickup of trailer due to computer malfunction. But I was able to pay with cash and get on with the day. All the rest of the experience was just fine.

Rating:

1.0

I've used uhaul many times in the past. This has been by far the worst experience I've had. In Sawese Massachusetts. In Colorado the experience was great.

Rating:

5.0

Great service.Everything was ready to go. Used all covid precautions which is greatly appreciated. Thanks again.

Rating:

4.0

I left my wallet at home but it was already 10:40, and i needed to return my truck by 11:00 so i couldnt refill my tank. I do not appreciate Uhaul charging me 93 dollars for simply not being able to refuel after i left the truck spotless clean and undamaged.

Rating:

5.0

It was ridiculously easy. Too easy in fact. Make it a challenge! Just kidding. I would like to say the person at the front desk was very helpful at the Uhaul I went to. He even walked with me to show me my storage unit and gave me the lay of the land. Made everything clear on where I should bring my car around too without me having to ask. Felt like he put himself in my shoes and knew what questions I would have before I could ask them. I liked that a lot. Definitely will be my place to store stuff in the future. I just regret not remembering his name. Thanks again!

Rating:

3.0

The mileage rate was ridiculous! I won't be renting your pickup trucks again.

Rating:

5.0

THis is a small thing, but I checked the mileage when I returned it. The attendant then drove the truck a long way to the back of the area. When I got my final bill, the mileage showed one extra mile from what it was when I returned it. I am sure that the odometer went up by a mile because the attendant drove the truck to the back. It was only a dollar so I didn't say anything. But it really colors your opinion of a business when they are so petty and don't check the mileage when you return it, but rather drive it and charge an extra mile. Your image should be worth more than the dollar you got.

Rating:

5.0

My experience was great. The people I dealt with were very helpful and engaging. I e used this location in the past and will certainly use it again.

Rating:

5.0

It took about an hour to get the 'system' to accept my card and get me on my way. This is a lot of pressure when you have arranged a day of moving with strict time limits. Joe was patient but clearly frustrated with the situation.

Rating:

4.0

Very good experience Thank you

Rating:

4.0

It shows a price to rent but when I checked out and read the invoice when I got home I saw something that said actual charges at almost twice the charge. What's this all about?

Rating:

2.0

I had a customer representative that was fairly grumpy and I felt more like an inconvenience rather than a customer. He did help overall but it was met with initial resistance. I wanted to drop off my UHaul at the Swansea location instead of the Twiggs location after I had just emptied my truck into my storage container and he told me I should adhere to my original reservation. I called Twiggs in Warren, RI and she was lovely and said it shouldn't be a problem to drop off my Uhaul at that Uhaul location. She initiated the change in reservation that allowed me to drop off my Uhaul. She was very helpful! He did overall help and take a truck but I felt as though I was inconveniencing him. He also wore his mask around his neck the whole time.

Rating:

5.0

This is my first time renting a storage unit. The process was so quick and easy, and the staff is amazing! Office is extremely clean as is the outside property and the unit itself. Highly recommended!

Rating:

5.0

Always helpful at this location. I use this every year to store an automobile during winter months. Always really clean and well kept and secured.

Rating:

5.0

John and other employees were kind and helpful. I thank them very much.

Rating:

5.0

The staff is very friendly and helpful.

Rating:

5.0

Manger Mr Joe the Best

Rating:

5.0

Joe does an excellent job keeping the facility on great shape and doing a possible to help everyone out.

Rating:

5.0

Awesome

Rating:

1.0

Extremely difficult just to obtain my reservation, no elevator for the second floor and I was not made aware of this. I'm disabled physically. Unit was supposed to be temperature controlled and it was

Rating:

2.0

This was the horriable expierence.the truck had technical issues and after contacting customer service who are useless I broke down on hey and all my belongings put into storage me stranded without an

Rating:

4.0

Need more staff on to many customers for one staff member.

Rating:

5.0

Joe was very helpful and professional.

Rating:

5.0

Everyone was very nice and helpful for our short term rental. Highly recommend

Rating:

5.0

Always clean and safe, will definitely use your facility again when needed.

Rating:

1.0

Our 2nd RV storage season and our last. Our space was always blocked with Uhaul vehicles upon our return. Last straw was when we were blamed for damage caused by Uhaul trucks taking our space.

Rating:

5.0

Staff was excellent, always willing to help.

Rating:

5.0

Very accommodating staff. Thx

Rating:

5.0

Thank you for everything .

Rating:

5.0

Needed a U-Haul within the same day was able to get it and dropped it off the next day

Rating:

5.0

Great Service from the staff!

Rating:

4.0

i was using the out side storage for an RV and was very pleased with the location

Rating:

5.0

I was very pleased with this u-haul

Rating:

5.0

Very good

Rating:

5.0

This my first time using a storage facility. I am very pleased with the way everything went.

Rating:

3.0

The average rating is due to the fact that the slide card system never worked to open the gate, so had to go inside to ask to open the gate every time?? no effort was made to correct when asked.

Rating:

5.0

Worth the money

Rating:

5.0

It met all expectations

Rating:

5.0

I would go back without a thought.

Rating:

5.0

I will rent from here again

Rating:

4.0

My only complaint would be the late fee that I was charged. I did not receive a bill for the month of February.

Rating:

3.0

The website and uhaul call center stated the units were drive up. However the flames are two narrow to get a uhaul moving truck into some areas.

Rating:

5.0

This was my first time using a storage with UHaul and I was very pleased with the service and the staff was always helpful

Rating:

3.0

I was waiting for a representative at the store, the representative took a call first instead of saying the person on the phone to wait.I was first there, before the call. WRONG

Rating:

5.0

Joe, and his team are fantastic. It’s the little things - like helping connect my trailer and showing me how to twist the chains because it becomes shorter and will not drag on the road. Thanks guys.

Rating:

5.0

Great place.

Rating:

3.0

Although everything above well correct, when I went to retrieve my property after 6 months, (April-October) most of my larger furniture was covered in mold. Very unfortunate.

Rating:

5.0

Everything was perfect

Rating:

5.0

Joe has been friendly, helpful, and professional over the years. I have appreciated the clean and secure space for off season storage of my cars.

Rating:

5.0

The facilities were in great shape and clean. Staff was friendly

Rating:

5.0

Super convenient

Rating:

5.0

Great service great people

Rating:

1.0

Uhaul said I had a free month, but did not honor it. After renting the unit, the manager said abruptly "no free units". I had a truck full of stuff and had to take it. Would have chose a closer place

Rating:

5.0

If my financial status didn't change, I never would have left. Completely satisfied.

Rating:

5.0

Great safe place for my RV Manager terrific

Rating:

5.0

The manager, Joe and his staff are helpful and courteous. I will definitely use their services next winter.

Rating:

5.0

Joe was amazing.

Rating:

4.0

Perfect