Customer Reviews for U-Haul Moving & Storage of Swedesboro

64 reviews

510 Heron Dr Bldg 300   Swedesboro, NJ 08085
(In Pureland Complex)

(856) 491-9057

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(856) 491-9057

510 Heron Dr Bldg 300
Swedesboro, NJ 08085
(In Pureland Complex)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
5.0

Jess is excellent!

MAASI S. 
Rating:
5.0

Great experience. I didn't have a problem, but the one thing I thought was hard to understand was the gas. Why aren't the trucks just filled up before being rented? Then there's nothing to figure out, just return the truck with a full tank of gas. Thank you, this uhaul location is fabulous, will definitely recommend and will use again.

TAMILYNNE P. 
Rating:
1.0

Check to make sure the equipment is in working order.

Katelynn S. 
Rating:
5.0

Hello, Swedesboro location looks new and in stock with all moving supplies. There were 2 things I would like to bring to your attention: 1) Early check-in email stated truck would be available at 8 AM. Upon arrival, uhaul location did not open until 9 AM. Please word the email properly to include this verbiage about requiring early check-in to receive truck at the stated time. 2) UHaul representative stated after explaining about the email verbiage, "...be grateful you even have a truck..." Even with these 2 examples, UHaul documents, truck, and check out procedure was easy to use and understand. I did reserve (1) 26 ft truck 3 weeks before our move date and it was waiting for us. Thank you.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Jess was great and made the rental quick and easy,

MATTHEW R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JOHN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUSSELL W. 
Rating:
5.0

Customer did not leave a comment.

Cyndi V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savannah H.  |  Overall Experience 
Rating:
5.0

My wife and I stopped by in April to look at the storage facility on Heron Dr. in Swedesboro, NJ. Jess clearly explained all the rental and access details. She allowed us to see the location of the available units. A month later my wife and I reserved the units. We went in and Jay clearly reexplained all the rental and access details. It was an absolute pleasure working with Jess and Jay. The entire experience was a smooth process. Highly recommend this location. +A

Roberto B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dianne E.  |  First Impressions 
Rating:
5.0

Associate was very friendly and helpful in the entire process (this is my first time renting a storage unit so I had no idea where to start).

Louis M.  |  First Impressions 
Rating:
5.0

Great experience with no issues. Store was well stocked with moving supplies.

Michael B. 
Rating:
5.0

Good job

Thomas T.  |  First Impressions 
Rating:
5.0

I wish I would have known about this facility sooner. Excellent experience

Raquel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
4.0

Clean storage facility with easy access to get in and move furniture.

Tiffany A.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Quanda B.  |  Online Move In 
Rating:
3.0

unfortunately, this is not one of the eight drop off locations I had to chose from. I picked one near my house so an easy drop off could be made. I happened to look at my paperwork before returning trailer where I had thought only to see that I had to drop it off at the above location. This caused me to leave Delaware and travel into New Jersey, which is a $5 bridge toll. HORRIBLE customer service is the best I can say. I would never recommend U-Haul to anyone for any use.

Thomas D. 
Rating:
5.0

Every service was good. It may be a good idea to have package discounts. For example, if someone rents a uhaul and a storage unit they should get a package discount.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Muy bueno todo

Hamilton A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

Jess was wonderful. I originally rented thruba different location in Swedesboro, then was sent to Woodbury Heights. Jess made Swedesboro possible again, and it was greatly appreciated.

DIANE S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

RADINE K. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

ELAINE D. 
Rating:
2.0

Why fix it if it's not broken. The woman there was very friendly and engaging. She even told us the U Haul is hiring and if we knew people who may be interested . This is the kind of employee that makes a company look good

WILFREDO R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

Everything was perfect. The employee on duty was incredible. Thank you for another great experience with UHaul.

Humphrey I. 
Rating:
5.0

Jess was amazing! She is by far the best, most courteous, most professional customer service that we have experienced in years. This is no exaggeration whatsoever. There is absolutely nothing she can do to improve anything. She explained everything perfectly, and made this experience so much easier than we anticipated it being. The property was very clean and well maintained. Kudos to Jess and U-Haul. Absolutely 100% A-1 service!

Byronkeit P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Louis A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Jess was great in set up and in instructions on entry and exit. We were most impressed with the levels of security taken and the ability to drive in the building if in bad weather, to add and remove stored items. I would highly recommend this location.

Ralph H.  |  First Impressions 
Rating:
5.0

Staff was very knowledgable and helpful.

Francis Q.  |  First Impressions 
Rating:
5.0

Your staff were pleasant and really helpful.

Kenneth J.  |  First Impressions 
Rating:
5.0

Jenn was very nice and helpful. The online process made it safe and efficient during these Covid times. I am very happy overall.

Caroline S. 
Rating:
5.0

Customer did not leave a comment.

Laura L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Rob F. 
Rating:
5.0

I absolutely recommend this place to anyone who is looking for a great customer service in this area. Jess is a the best service representative I have ever had. Not only she helped us for smooth check out, she went above and beyond by offering services that I would never expect from any U-Haul locations.

Krish A. 
Rating:
5.0

Customer did not leave a comment.

trish G. 
Rating:
4.0

Customer did not leave a comment.

lenord Y. 
Rating:
5.0

Nick arrived on time and was very pleasant. One of the boxes had an oily stain in it and when I called Nick about it he was very professional and came that day to replace the box.

Ernest J. 
Rating:
5.0

We dealt with Mt. Laurel, N J and the people were wonderful. Also the people in Florida were very nice and pleasant. Quite helpful and prompt.

Elaine O. 
Rating:
5.0

Customer did not leave a comment.

Kathryn K. 
Rating:
5.0

Customer did not leave a comment.

Kathryn G. 
Rating:
5.0

Overall my experience was good. Especially from the Sweedboro, NJ office, Sue was great, on time and professional. The Florida end was a bit less so. It was my understanding, that my box would be kept in a secure, climate controlled space. When I went to check on my box I found that It was kept in an open yard, with about 20 other boxes, in scorching Florida heat and torrential downpours, The young man that worked there was rather glib about it saying " we kept telling them we didn't have room for all these boxes they just kept sending more." I emailed U-haul about this at the end of July and go no response. Subsequently, 2 boxes in my U-Box, which contained candles are now infused with melted wax. Not a big loss, but other boxes had tears in their protective plastic cover and were wet. Good luck with those claims. My delivery was problematic, Every few weeks Candice called me to see if and when I needed deliver. I thought great she is proactive and taking care of my order. After I had gotten approval for my apartment on Friday August 18, I had scheduled delivery for Monday August 21 at 11am. It turns out that the office had me down for Tuesday the 22nd, and I did not see it on the confirmation.so my fault. I was also told that Candice, who does the deliveries, ( and I was also told she is the only person does deliveries) was off on Mondays. I rescheduled for Tuesday the 22nd at 8 am. At 10 am I called and was told that the delivery truck was in the shop. Nice job communicating. I had taken a second day off from work and had friends lined up to help me unload for a second day. I was told it would be fixed by 11, at 11 I was told it was still in the shop. After explaining that I had no choice and needed my box on that day. Candice did decided that she could use a trailer to deliver the box and finally made deliver at 1 pm. We had the box unloaded and she came to pick it up at 3 pm. I have to say that the confusion around the delivery and the fact that NO ONE RESPONDED to my email about the conditions in which the the box were stored are major strikes against what was really an easy process for me.

Randall S. 
Rating:
4.0

Make different sizes. There is no way a four bedroom house with two children could have adequate space for the suggested 6 u-boxes. I filled the 5 I rented, filled my brother in law's trailer, plus 6 trips with loaded pickup trucks.

Pat R. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
3.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Ms. Jennyfer was very nice and knowledgeable. Just overall a very pleasant experience and I will definitively refer others to this location.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

BENNIE L. 
No reviews have been submitted for this location.

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