Customer Reviews for U-Haul Moving & Storage of Tallmadge

397 reviews

555 South Ave   Tallmadge, OH 44278

(234) 226-4766

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(234) 226-4766

555 South Ave
Tallmadge, OH 44278

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Micky O. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

The manager Danielle is smoking hot.

ED J. 
Rating:
1.0

Gm was the most rudest person

ADAM T. 
Rating:
5.0

Customer did not leave a comment.

Delaney W. 
Rating:
5.0

Customer did not leave a comment.

Aaron C.  |  Online Move In 
Rating:
5.0

the muffler was loud and the engine deffinetly needed work

samuel E. 
Rating:
5.0

Clean secure and friendly staff

Dennis J V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
4.0

Customer did not leave a comment.

Carl M.  |  Online Move In 
Rating:
5.0

You guys are the best

Tan H. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
2.0

Employees are slow and charged me an extra $11 without explanation

Katelyn G. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Shankika F. 
Rating:
5.0

Danielle was such a great help!! All the staff was very friendly and helpful.

Michelle H. 
Rating:
5.0

Like that dude Obi!

Fulton B. 
Rating:
5.0

Team members were really helpful!

Anna S. 
Rating:
3.0

Customer did not leave a comment.

johnae H. 
Rating:
3.0

Air conditioning did not work on the vehicle. The vehicle I was supposed to pick up was not ready. They had to switch trucks upon check in

David S. 
Rating:
5.0

Very excellent customer service.

Martha D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

Tyler F. 
Rating:
5.0

Customer service was excellent, very easy and friendly!

Kathy D. 
Rating:
5.0

Everyone was nice and helpful. Very clean and Great Employees. Job was completed ahead of schedule. I will definitely recommend U-Haul in Tallmadge to friends and family!

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
1.0

Customer did not leave a comment.

Alicia G. 
Rating:
5.0

Let me pick up where I schedule my pick up. I realize that you gave me extra miles, but I wanted to pick up closer to where I was moving from. Had to drive an extra 15 minutes each way to get the truck. Not this locations fault, but U-Haul needs to do a better job of getting equipment to where customers want.

David P. 
Rating:
5.0

Original truck leaked water from the roof (it was raining). It was hassle free to exchange it with another truck that did not leaking in rain water.

Jaime N. 
Rating:
4.0

Customer did not leave a comment.

Derek V. 
Rating:
4.0

Customer did not leave a comment.

Luke S. 
Rating:
4.0

One improvement I would appreciate is more clarification on where to park the equipment upon return.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
3.0

Wait on people faster and tell the truth

Constance R. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
4.0

My pickup of the trailer took about 35 minutes. The woman working for UHaul did a great job handling multiple customers at once, but she needs help. She was the only one working on a Saturday morning which I believe would be a busy time of the week, and it was. She was friendly, knowledgeable, and she even ran through the parking lot to hook up the trailer for me.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

MICHELE ANN S. 
Rating:
5.0

I reserved my truck rental 3 days ahead of time. The truck was ready to go at the time I requested. Everyone was helpful when I picked it up and upon my return. The whole experience went smoothly. We'll be returning soon for the second move coming up.

Martin T. 
Rating:
4.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

The rental process was very easy even though we didn't decide we wanted to rent a truck until the last minute. Plenty of trucks available so we were able to get the size we needed. Truck was well maintained and drove great! Made the whole moving process so easy even though it was just 2 of us moving everything ourselves. Great service! Great price!

SANTOS M. 
Rating:
5.0

Customer did not leave a comment.

Kathaleen C. 
Rating:
2.0

Have a way for customers to find out how many miles they requested without being put on hold 5 times for a total of 50 min

Darrel M. 
Rating:
5.0

Customers need help because they are retarded

Robert W. 
Rating:
5.0

Send me a receipt. I still have not received one to my email.

MATTHEW F. 
Rating:
5.0

Good experience and one of the nicest uhual trucks i have had, not an old worn out one like i have gotten before. Staff was helpful when my phone would not load the online check in.

Albert J. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Danielle K. 
Rating:
5.0

I wouldn't change anything. Personnel met me in the parking lot and waited on me to finish my steps in the app then brought a receipt out. Very friendly lady I'd use this location again even though it's not the closest to me

Marchay S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Staff was very friendly and helpful

Alyssa B. 
Rating:
5.0

Both checking in and checking out equipment was extremely easy and staff was friendly and more than willing to help

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
2.0

3 employees there only one waiting on customers, app would not let me do self drop off

James S. 
Rating:
5.0

Customer did not leave a comment.

SHAYLEE F. 
Rating:
5.0

Customer did not leave a comment.

KRISSNA A. 
Rating:
5.0

Customer did not leave a comment.

wesley R. 
Rating:
5.0

Na

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The Manager and Customer Service is very nice , helpful , and professional .

Deborah E. 
Rating:
5.0

Danielle our agent in Oho was so friendly and service was just the best! She deserves a BIG Bonus!

Patricia D. 
Rating:
5.0

Nothing to improve. Great experience!

Jane S. 
Rating:
1.0

First our experience started off with our reservation being wrong and then I wasn't able to rent the car trailer because the lights wouldn't work. I still got the pickup truck. It was supposed to be returned on Monday. Goes to take it back and General Manager Danielle Hillman don't greet my husband but starts yelling at if how the truck was suppose to be back. She was cussing and being rude. Says my husband smelled like marijuana. Which he probably did because he use it for medicinal use because he has diverticulitis. Which that was none of her business. Then she start accusing that he had marijuana in the truck which he didn't. She refused to give us a receipt. Something really needs to be done about her because I really do not like the way we were treated because I'm the wife Quay Andrew and I called back in to speak with her because I want to make sure to see what my husband was saying and she was rude with me as well. She over talk me I asked her corporate number she act like she couldn't give it to me and then she said she'll transfer me and she transfer me to the rental hotline. She is so unprofessional that I don't wanna go back there with my business anymore. And if you look up my account I rent there often because my husband buy cars and we get those trailers often. Can someone please contact me at 330-701-9772 thank you

Quay A. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

H Jay K. 
Rating:
5.0

Customer did not leave a comment.

Kacie C.  |  First Impressions 
Rating:
5.0

Everything and Danielle were great

Dennis J V.  |  First Impressions 
Rating:
5.0

Facilities are kept very clean, including the restrooms available. I was very impressed with the cleanliness and the super friendly staff!!! Would recommend to anyone looking for storage to use this location!!!

Tammy S.  |  Overall Experience 
Rating:
1.0

I rented a motorcycle trailer, it had at least a foot of snow on it. Took the trail home and brushed the snow off of it. under the snow the whole thing was covered in ice. When we picked up the trailer it should of been cleared off. Due to the trailer being icy the bike we were carrying slid out from underneath and caused major damages to the bike. When we told the worker what happen she was very rude and her response was “well that's what happen when you rent a trailer in Ohio”

jacob H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Ian T. 
Rating:
1.0

overcharged me for equipment i returned the same day

James R. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

clean, efficient and supportive to changes needed

steve T. 
Rating:
5.0

The staff is very helpful and polite.

Lowell W. 
Rating:
5.0

Thank you

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Dannielle was extraordinary helpful. She went above and beyond to help us with a bad situation with a mess that our moving company left behind. I will recommend her and all the staff there very highly!

Connie Colleen C.  |  Overall Experience 
Rating:
5.0

Danielle was very helpful. She is efficient and knowledgeable about the vehicles and accessories. The facility is clean and bright.

Lowell W. 
Rating:
5.0

N/A

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

The lady that took care of me was professional and attentive. I actually felt sorry for her as (like everywhere) they are short staffed.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

When I was dropping off the truck, I had difficulty uploading my photos in the app. I kept getting error messages. After failing multiple times, I closed the app and restarted it. It worked after restarting the app. This was the only issue I had during the rental period.

Andrew J. 
Rating:
5.0

This is superbly managed Uhaul. The GM is highly organized and my truck was ready to go with no wait time. Daniele the GM, runs a great location and I would recommend this Uhaul location to anyone. Best location I have ever used and will use again if needed.

James H. 
Rating:
5.0

Danielle the Manager is very perfessional and has and welcoming demeanor.

Mary A. 
Rating:
4.0

Your mileage has been off every time what you say on the contract about returning money is not true you've held it for a week at a time and it was your company so you should take that off your contract lease agreement whatever you want to call it I think that's a shame that you put that on there and then do the opposite and then blame it on my bank.

JEFFREY M. 
Rating:
5.0

Nothing I am very satisfied every time I use this location

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Thank you so much! Would definitely recommend!!

Angela W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
4.0

The location was NOT a problem at either end of the trip. The one way vehicle issued should be Red Tagged. (A). 1500 rpm at 45 mph to 2200 rpm at 60 mph loud low rumble with vibration like driving over rumble strips. 2400 rpm at 65 mph and the vibration damped down some. While there was minor steering wheel oscillation l/r the vibration was concentrated in the drive train. (B). Fan belt or transmission screeching began in the last two (2) hours of the 3.5 day drive. (C). Good news the brakes and turn signals worked. Do Not reissue this vehicle until completely reviewed, root cause determined, and corrective action implemented.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marilyn C. 
Rating:
4.0

Dannielle was extremely helpful. Although she appeared to be short staffed she still handled every customer with the upmost professional manor. This is the first Time I've used this location and was impressed on the atmosphere and Dannielle. It appeared she was training someone and while doing so with a line of customers did it very well. She made it look natural and that's fantastic work ethics. Thanks again Dannielle. I'll be using this location for all my rental needs

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
5.0

Customer did not leave a comment.

Tara G. 
Rating:
5.0

Nothing, they were very helpful and everything went smoothly. Thank you

Kimberly P. 
Rating:
3.0

Both of the people I had spoken to while at this storage facility were not very nice/pleasant. There are better options for storage facilities in the area.

Tiffany L.  |  Overall Experience 
Rating:
2.0

When we went to drop off the trailer at the designated location the employee actually told us no he would not accept the trailer there and that we needed to find a different location to drop off at. He did call 2 other locations both of which also said they would not accept it either and then he told us to try a different option. When we arrived at that location we were greeted with more attitude because that was not where we were supposed to drop off at and she was not expecting us. Finally when she realized the last guy changed the paperwork to her location and that my dad had a broken wrist she changed her attitude to be more helpful. This was by far the worst experience and I can't say I will ever use uhaul again as long as I can help it

TIFFANY M. 
Rating:
5.0

Customer did not leave a comment.

Marissa V. 
Rating:
2.0

I lost the key to the truck and paid for the insurance that covers this but the uhaul store charged me for replacing the lost key and the extra 4 days it took to get the key made because this was the only truck that did not have a spare key at the rental store. This is POOR customer service. Instead of calling me and discussing the account when they retrieved the truck, I was sent a bill to my email. Instead of this costing me $120.00 (because I was on track to be finished moving a day early), I was charged $301.00. Unbelievable...previous experiences were good.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Nowelle R. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

debra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cathy m.  |  Overall Experience 
Rating:
3.0

I was charged for two days usage of a 26 inch u haul van despite having it back the same day

Natalia M.  |  Overall Experience 
Rating:
5.0

on my site employee was fantastic

Carl B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natalia M.  |  First Impressions 
Rating:
5.0

I haven’t moved yet but the staff was so wonderfully nice and helpful I would give it more than a 5 star rating if I could

Rosalyn H.  |  Online Move In 
Rating:
5.0

Best storage place to keep your things in an extra space, very clean , safe and the owner and staff were great and friendly ! Wish I would have stayed longer but anytime I need a unit I know I’ll be coming to this location !

TOYA M.  |  Overall Experience 
Rating:
5.0

Great service provided

Anthony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMIE T.  |  Overall Experience 
Rating:
5.0

None

Jonathan W.  |  First Impressions 
Rating:
5.0

Above and beyond expectations

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose S.  |  First Impressions 
Rating:
1.0

Your employee was very Rude !!! She also had a bad Atitude

EMMA P.  |  First Impressions 
Rating:
5.0

Excellent due to Danielle only closing was difficult due to we weren’t never told to turn in cards even tho we told the guy at the he desk on 10/15 we rented the truck from that we were moving out he never said anything about turning in cards now they are charging my wife Linda Jones a whole month and late charges. Receptionist rude other dude hung up on us Great customer service

george J.  |  Overall Experience 
Rating:
5.0

Danielle was excellent when it came time to move bout we rented a truck from the same location we told the guy we were moving out 10/15 he never told us to turn in cards now we r being charged the whole month and late charges. I he girl at the desk was rude and whoever the black guy was hung up the phone on a customer. We were never late had 4 storage lockers Poor customer service

Linda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicolette B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  Overall Experience 
Rating:
4.0

X

Tracy O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paula G.  |  First Impressions 
Rating:
2.0

Being charged extra locked out of my unit for no reason and I am paid up Nov 19th 2021

Landon L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Blakeley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
5.0

Staff was helpful and friendly.

Rodney R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pauline P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LaToya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard W.  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful, takes the stress out of moving.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  First Impressions 
Rating:
3.0

The malfunctioning garage doors, rude clientelle blend to form a lousy environment. No one seems to care

THEODORE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  Overall Experience 
Rating:
4.0

3 of 5 bay doors were broken

SUSAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Your worker beth is amazing!!!! Keep her forever lol

Amanda C.  |  First Impressions 
Rating:
4.0

They gave really great service they were really nice and the storage facility is very clean and well maintained except something is wrong with the garage bay doors so you have to park outside in Caddy your stuff in with a dolly

Mary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  First Impressions 
Rating:
3.0

Let customer now they must have someone that has a different address phone . someone you don't live with!!!!!!!!!!!

David m.  |  First Impressions 
Rating:
1.0

Not well lit, not enough signage or information about rules. I used the unit 3 times to bring furniture in and out and used side doors closet to my unit not bay doors. I was there for 2-3 hours each time with commercial moving companies. No one ever said I could not use the side doors that were unlocked with no signage. When I was ready to move out completely the doors were pad locked. I asked why. The manager accused me of breaking into unlocked doors and putting units at risk. She yelled at me and was completely rude. Customer service is poor and slow . Your location should take responsibility for lack or locking your own doors , putting up signs that say emergency exit only or signs that say specific doors can not be used. I am not a thief and do not appreciate the service I received and will never use Uhaul again.

Michelle E.  |  Overall Experience 
Rating:
5.0

The guy that help me was very helpful and friendly and I thank him very much it's hard to find good stuff like that he gets five stars from me

Charisse M.  |  First Impressions 
Rating:
5.0

Great experience Danielle

Robert D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rev Nathaniel Y.  |  Overall Experience 
Rating:
5.0

Dannielle Hileman went over and above expectations showing me the size of desired unit upon reserving and also with touring/locating the unit and procedures of access the day of rental. She is an absolute fem to this company!

brenda s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

debbie k.  |  Overall Experience 
Rating:
5.0

The place was clean and even has a convenient restroom.

Lori B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

monica w.  |  First Impressions 
Rating:
5.0

John was very good about getting me set up and showing me where my units were.

Privacy R.  |  First Impressions 
Rating:
4.0

Bay door doesn’t always open up on arrival as it is supposed to. Manager is not the friendliest of people to deal with. All other workers have been nice. One time someone’s unit was open and their things were spread across the main hall so you couldn’t get through. No one seemed to be doing anything about it.

SUSAN F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kenneth a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  Online Move In 
Rating:
5.0

Vehicle needs windows washed on inside. Move-in was excellent.

Bonnie T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Y.  |  Overall Experience 
Rating:
5.0

I love you guys thank you for all the access #Danielle

DARIUS P.  |  Online Move In 
Rating:
5.0

Everything was perfect.

Dannielle H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rev Nathaniel Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John O.  |  First Impressions 
Rating:
5.0

Outstanding end to end moving experience from Uhaul - moving supplies, truck rental, storage space. Efficient and courteous personnel in all stages, and good value for money. Online experience kept all the info in one place. I’d highly recommend.

Mark L.  |  Online Move In 
Rating:
5.0

Everything was ver nice- just took a long time for the paperwork!

SUSAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie k.  |  First Impressions 
Rating:
4.0

She was very under staffed. She was friendly and helpful but had people waiting.

Catherine K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  Online Move In 
Rating:
4.0

Registered online but the onsite person said the unit was reserved for someone else and had to go through the registration process again.

Joseph T.  |  Online Move In 
Rating:
5.0

Very good experience !

Michael Y.  |  First Impressions 
No reviews have been submitted for this location.

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