Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well the wipers on my truck that I rented was bad I can barely see Adam when it started raining and snowing. Other than that it was a good little truck I like the way it Road. The returned check in online was a little more difficult than it should have been.
David R.
Rating:
5.0
Customer did not leave a comment.
Ernest K.
Rating:
3.0
I first looked at 19.95$ a day.when i returned my bill was 81$...wow.no thanks.
Ronald A.
Rating:
5.0
Very favorable customer service. Sales clerk was cheerful and efficient.
WILLIAM M.
Rating:
5.0
Danielle was FANTASTIC!! She literally ran in the cold to bring the van I was renting right to me! She is exceptional. Such great customer service, helpful, warm and polite.
Linda K.
Rating:
3.0
I was charged for two days usage of a 26 inch u haul van despite having it back the same day
Natalia M.
|
Overall Experience
Rating:
5.0
Very friendly and great location. Lots of trim to navigate equipment.
Steven S.
Rating:
5.0
on my site employee was fantastic
Carl B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Natalia M.
|
First Impressions
Rating:
5.0
I haven’t moved yet but the staff was so wonderfully nice and helpful I would give it more than a 5 star rating if I could
Rosalyn H.
|
Online Move In
Rating:
5.0
The customer service was the best I've ever experienced at a U-Haul facility. Kind, friendly, and patient representatives. I will come back again and again and again and tell all my family and friends. What else can one ask for? I rate the facility an A++.
Simone R.
Rating:
4.0
Customer did not leave a comment.
CHESTER Y.
Rating:
4.0
Customer did not leave a comment.
CHESTER C.
Rating:
5.0
Customer did not leave a comment.
JOHN H.
Rating:
5.0
Customer did not leave a comment.
Christian N.
Rating:
5.0
No improve to me, everything was on point, nice and clean, friendly people, my over all experience was exceptional, wonderful.
GODDESS D.
Rating:
4.0
Service was good i was in and out of there.
CYNTHIA U.
Rating:
5.0
Best storage place to keep your things in an extra space, very clean , safe and the owner and staff were great and friendly ! Wish I would have stayed longer but anytime I need a unit I know I’ll be coming to this location !
TOYA M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn W.
Rating:
5.0
Great service provided
Anthony H.
|
First Impressions
Rating:
5.0
Customer service excellent, I can't how she could have been more helpful, understanding and kind. Will definitely be using this location for all our future moving needs.
David P.
Rating:
2.0
I reserved a cargo van online and was charged for a TV screen cover. When I arrived I was told none were in stock. I stated I was already charged for it online and she said that it didn't show in the system that I even ordered one of them. My order email clearly states I purchased one. So I'm out $10 extra dollars.
DONALD L.
Rating:
3.0
Didn't participate in the drop-off
VOHN M.
Rating:
5.0
Customer did not leave a comment.
TAMMIE T.
|
Overall Experience
Rating:
5.0
None
Jonathan W.
|
First Impressions
Rating:
5.0
Thanks Danielle!
Christian N.
Rating:
5.0
Above and beyond expectations
Anthony T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Asia W.
Rating:
5.0
Customer did not leave a comment.
RONALD M.
Rating:
5.0
Customer did not leave a comment.
Connie L.
Rating:
5.0
Customer did not leave a comment.
Rose S.
|
First Impressions
Rating:
2.0
Air bag sensor kept going off on the vehicle. HUGE safety concern. Also kept having my documents get denied for 15 minutes
Harley G.
Rating:
5.0
Excellent customer service!!
Kevin L.
Rating:
3.0
One of the tires was very low, employee had to pump it up. Airbag was displaying an error the whole time. Very dicey experience.
John W.
Rating:
1.0
Your employee was very Rude !!! She also had a bad Atitude
EMMA P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cindy H.
Rating:
5.0
This was our first rental from this Uhaul location.
It was clean, tidy, and qell organized. The Sales rep was very helpful and knowledgeable. The truck was clean and ready to go. No issues at all. And very quick service.
David B.
Rating:
4.0
Customer did not leave a comment.
MATTHEW B.
Rating:
5.0
Customer did not leave a comment.
Rebecca A.
Rating:
5.0
Customer did not leave a comment.
DAVID M.
Rating:
5.0
Excellent due to Danielle only closing was difficult due to we weren’t never told to turn in cards even tho we told the guy at the he desk on 10/15 we rented the truck from that we were moving out he never said anything about turning in cards now they are charging my wife Linda Jones a whole month and late charges. Receptionist rude other dude hung up on us Great customer service
george J.
|
Overall Experience
Rating:
5.0
Danielle was excellent when it came time to move bout we rented a truck from the same location we told the guy we were moving out 10/15 he never told us to turn in cards now we r being charged the whole month and late charges. I he girl at the desk was rude and whoever the black guy was hung up the phone on a customer. We were never late had 4 storage lockers Poor customer service
Linda J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS F.
Rating:
5.0
The person who helped me was very knowledgeable and friendly. Overall, my experience was very positive and it was because of him
ALBERT R.
Rating:
5.0
Customer did not leave a comment.
Thomas L.
|
Overall Experience
Rating:
5.0
The location in Ohio was great. Easy to get to. Customer service was excellent!!!
EMILY C.
Rating:
5.0
The manager was professional, well organized, attentive, efficient and pleasant. I am well pleased with the experience.
Douglas S.
Rating:
3.0
Customer did not leave a comment.
CHARISSE M.
Rating:
5.0
Customer did not leave a comment.
Nicolette B.
|
Online Move In
Rating:
4.0
Again, the people were excellent and the laborers I hired to unload were great as well.
Ronald B.
Rating:
5.0
Customer did not leave a comment.
CRYSTAL D.
Rating:
5.0
Customer did not leave a comment.
Kevin H.
Rating:
5.0
Customer did not leave a comment.
Shawna H.
Rating:
4.0
X
Tracy O.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Paula G.
|
First Impressions
Rating:
2.0
Being charged extra locked out of my unit for no reason and I am paid up Nov 19th 2021
Landon L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA S.
Rating:
3.0
Customer did not leave a comment.
PRECIOUS S.
Rating:
5.0
Customer did not leave a comment.
Carla H.
Rating:
1.0
very poor Manger does not do her job the the fullest of her abilities using the fullest of her resources
TIM S.
Rating:
5.0
Everything was great and smooth! The gentleman checking me in was helpful. Will rent from them again for my business.
Michael F.
Rating:
5.0
Danielle was great. She was very polite, helpful, and professional. This location is convenient, and had the equipment we needed, unlike your other locations near us. We would recommend this location to anyone.
Cami J.
Rating:
5.0
staff is nice and helpful. location is clean along with the trucks .
Tina C.
Rating:
5.0
Have a few chairs available for waiting customers.
DAVID P.
Rating:
4.0
Customer did not leave a comment.
Matthew K.
Rating:
5.0
Customer did not leave a comment.
William S.
Rating:
5.0
Customer did not leave a comment.
ASHLEY Y.
Rating:
5.0
The staff was very helpful even though they were busy. Larry was very helpful in adding another unit for me. It was a great experience and if you want a great place to store your memories and history go to this location.
David H.
Rating:
5.0
Staff was helpful and friendly.
Rodney R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darren H.
Rating:
5.0
I would like to specifically call out Larry and Beth (or Maryanne - I apologize for not being 100 percent; Larry can please confirm who should get credit for their customer service actions. I had rented from another location online who just lied as to what they had available and when and the evening before decided to switch. The agent on the phone was nice but in a hurry to get off the phone with me. I had to then call the Tallmadge location and I reached Larry. He was so kind, helpful and understanding. He explained what they could and could not do but in a respectful way. But the really appreciation was that he and Beth (Maryanne) called back!! Yes they called back and took the time to update me on a change and what to expect. They did not have to do that yet they went the extra mile to be kind and help me further. I will again drive a little further to rent from this location rather than the one closer to me. So you want to know what you can do to improve... allow Larry and Beth to be trainers and train others across the U-Haul organization! I truly hope Larry and Beth get credit for what they do.
Jeffrey B.
Rating:
4.0
Larry was very friendly and helpful
Sheena H.
Rating:
5.0
Customer did not leave a comment.
Stanley V.
Rating:
5.0
Customer did not leave a comment.
Pauline P.
|
First Impressions
Rating:
3.0
I reserved the U-Haul for the Kent location they made me pick up in tallmadge I said I wanted to drop off in Kent and they made me drop off in tallmadge then charging me for extra miles after I did not want to use the tallmadge location the Kent location is a block from my house !
MARY T.
Rating:
5.0
Personable, efficient, and well run. Truck was in exceptional shape too. Every person we interacted with was professional and the store was extremely clean and well stocked. Very impressed & have shared with others the experience. thank you & your team!
Mila S.
Rating:
5.0
Was a very easy process and the staff was excellent
MELISSA M.
Rating:
5.0
Customer did not leave a comment.
Jessica M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Patricia O.
Rating:
5.0
Customer did not leave a comment.
Eileen R.
Rating:
3.0
First, you screwed up my reservation time. Which put me back 7 HOURS. Then the lady who called to try to fix everything was very disrespectful.
CASEY E.
Rating:
5.0
Customer did not leave a comment.
LEONARD W.
Rating:
5.0
Customer did not leave a comment.
Leonard W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PHILLIP G.
Rating:
5.0
The staff was helpful and knowledgeable.
Robert D.
Rating:
1.0
I was told by the worker I would receive a refrigerator dolly because he was “out of regular dolley'sâ€. Then as we walk out, he sees a regular dolly, and then gives me it. No problem. The problem came when I got the bill and I revived a charge for an appliance dolley I never used, or was given.
MATTHEW K.
Rating:
5.0
Customer did not leave a comment.
Mary D.
Rating:
5.0
Separate check outs for equipment rental reservations and for customers renting a new storage unit.
Dave M.
Rating:
4.0
Central Reservation Issues resulted in Issues...
RAYMOND S.
Rating:
5.0
Customer did not leave a comment.
John K.
|
First Impressions
Rating:
5.0
Excellent customer service and great staff. Would do business here with a smile
WILLIAM B.
Rating:
5.0
Customer did not leave a comment.
CHRIS F.
Rating:
5.0
Customer did not leave a comment.
DANIEL M.
Rating:
5.0
Danielle was extremely helpful and enthusiastic
David S.
Rating:
4.0
Check engine light was on
ADRIANA D.
Rating:
5.0
Customer did not leave a comment.
Charles H.
Rating:
1.0
Customer did not leave a comment.
Jeremy D.
Rating:
5.0
Your worker beth is amazing!!!! Keep her forever lol
Amanda C.
|
First Impressions
Rating:
5.0
Great customer service ðŸ‘ðŸ¿
CHARLES M.
Rating:
4.0
Customer did not leave a comment.
Timothy D.
Rating:
4.0
Wash the windshield before the rental
Richard K.
Rating:
1.0
I reserved a uhaul 8 days in advance only to be told the day before moving that I would have to go to cleveland to pick one up and not even the size I reserved..tallmadge where I reserved it was 5 minutes from my house to pick up...not driving a hour to get a uhaul when I rerved one down the road...and customer service was brutally rude.i had to settle for a 10 ft truck when o ordered a 15 dy truck..needless to say I had to make extra trips ...absolutely unacceptable...especially when they said they tried to call me the day before when they had a phone number on file that i never heard of in my life
Rodney B.
Rating:
4.0
They gave really great service they were really nice and the storage facility is very clean and well maintained except something is wrong with the garage bay doors so you have to park outside in Caddy your stuff in with a dolly
Mary R.
|
First Impressions
Rating:
5.0
Everything was great. But. Phone service is horrible til you get someone on the phone. Then very helpful
Robert S.
Rating:
5.0
Customer did not leave a comment.
Anthony T.
|
First Impressions
Rating:
3.0
Got in, hooked up and on my way with ease.
MARK J.
Rating:
5.0
Nothing, Danielle is AWESOME!!!
Darrick J.
Rating:
3.0
Let customer now they must have someone that has a different address phone . someone you don't live with!!!!!!!!!!!
David m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles B.
Rating:
1.0
Manager was completely rude
RAFAEL L.
Rating:
5.0
truck was nicer than i expected, comfortable and though a HUGE vehicle, easy to drive. friendly, knowledgeable staff, very helpful.
Tammy F.
Rating:
5.0
Customer did not leave a comment.
SETH D.
Rating:
5.0
The guy that help me was very helpful and friendly and I thank him very much it's hard to find good stuff like that he gets five stars from me
Charisse M.
|
First Impressions
Rating:
5.0
Danielle was very friendly!
Philip Z.
Rating:
5.0
Nothing the girls that was working were awesome quick and professional
Mark W.
Rating:
5.0
Danielle was very helpful and polite. She made the transaction much easier.
Kashona T.
Rating:
4.0
Customer did not leave a comment.
ANN P.
Rating:
4.0
Customer did not leave a comment.
Yvonne C.
Rating:
5.0
Danielle was súper right down to business exceptional customer service My go to if needed in the future
Sandra P.
Rating:
4.0
Customer did not leave a comment.
AARON W.
Rating:
5.0
Dannielle Hileman went over and above expectations showing me the size of desired unit upon reserving and also with touring/locating the unit and procedures of access the day of rental. She is an absolute fem to this company!
brenda s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taylor M.
|
Online Move In
Rating:
5.0
None, maybe have more then one person working, but that dude rocked…
JAY H.
Rating:
3.0
Customer did not leave a comment.
Tammy A.
Rating:
5.0
Was good Experience how to improve sent two me to load and unload lol thanks for great place
WILLIAM F.
Rating:
5.0
The place was clean and even has a convenient restroom.
Lori B.
|
Online Move In
Rating:
5.0
I called this morning, and Danielle was busier than a one-armed wallpaper hanger, but was very personable on the phone. She was able to accommodate my last minute request and I was on my way in no time flat. Returning the equipment was easy peasy, too! I will definitely be back whenever I need a rental!
Cynthia A.
Rating:
5.0
Customer did not leave a comment.
monica w.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christina J.
Rating:
5.0
Customer did not leave a comment.
Robert M.
Rating:
5.0
Nothing comes to mind
ANITA J.
Rating:
5.0
Customer did not leave a comment.
Aaron S.
Rating:
5.0
Customer did not leave a comment.
Rebecca G.
|
Online Move In
Rating:
5.0
Vehicle needs windows washed on inside. Move-in was excellent.
Bonnie T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie C.
|
First Impressions
Rating:
5.0
I love you guys thank you for all the access #Danielle
