Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don’t advertise that you’re a moving company if you aren’t going to actually do the job of a mover. Everything about this experience has been an inconvenience to us and an exploitation of our situation. It’s completely wrong to put us through everything y’all did. We already have more than enough going on trying to move into a new home from halfway across the country. All of the bullshit we had to go through to get our belongings was ridiculous. The nerve to charge me 100$ on top of everything has to be the icing on the cake. Your employees are unprofessional and lack basic communication skills. Every single person we dealt with had no clue what the other was doing and a few of them were working under the influence of drugs. We will NEVER use any of your services again. We will NEVER recommend y’all to anyone. And we will be sure to tell everybody we know about this awful experience and to steer clear from U-Haul.
BRADLEY M
Rating:
5.0
Customer did not leave a comment.
WILLIAM R
Rating:
1.0
The whole U-Haul company sucks. Will never work with you guys again
GARRETT C
Rating:
5.0
Customer did not leave a comment.
Yolanda D
Rating:
5.0
Customer did not leave a comment.
DONNA K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DIANE C
Rating:
5.0
Customer did not leave a comment.
Mandy K
Rating:
5.0
Great service for pick up and drop off, very efficient.
KENT M
Rating:
5.0
Great service
JOHN S
Rating:
5.0
Customer did not leave a comment.
CHARLES S
Rating:
5.0
Customer did not leave a comment.
GARY B
Rating:
5.0
Customer did not leave a comment.
PAVLE J
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
The staff there was great.
todd w
|
First Impressions
Rating:
5.0
The staff are always so helpful. Love this place
PAULINE R
Rating:
4.0
Customer did not leave a comment.
Auriel J
Rating:
5.0
Nothing.
JESSIE G
Rating:
5.0
Customer did not leave a comment.
ALANA K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSE H
|
Overall Experience
Rating:
2.0
Employee behind counter could not answer my questions. I haven't gotten into my unit yet due to my schedule, but when I did visit and have questions the employee couldn't answer my questions, was probably new and untrained and alonr at the facility, and had a bad attitude/tantrum at other guests.
Andrew S
|
Online Move In
Rating:
5.0
Staff very friendly and helpful
Diana M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENT M
Rating:
5.0
Customer did not leave a comment.
CARL P
Rating:
4.0
Customer did not leave a comment.
WADE M
Rating:
5.0
Customer did not leave a comment.
DOUGLAS O
Rating:
5.0
The manager was very helpful and knowledgeable. She exceeded my expectations in being helpful. I have a much better opinion of U Haul then previous.
TERRILL A
Rating:
1.0
This was the worst experience ever, and I will never recommend or use this service again. Customer service is not accommodating, the box was way too small, especially for the price, and a couple of items were damaged. Not to mention, when I called customer service and requested a particular date of delivery because my son is disabled and his bed was in the box, there was laughter and no compassion or consideration, nor did they try to accommodate. Customers, the size of the apartment/home that is noted on the website isn't accurate, not the mention overpriced for the size, don't waste your money!
Rantangie M
Rating:
5.0
Danielle is great
ALANA K
|
First Impressions
Rating:
5.0
All employees greeted you as you walked in, very helpful with our questions! We towed our car behind the 26 foot uhaul, Dannielle was a great asset in helping us!!! The trip down south couldn't have gone any better. When we returned the uhaul we use the drop box, and the emplyee was helpful. We will always recommend Uhaul.
RENE T
Rating:
5.0
Very helpful, friendly with a smile. And we're very concerned about the safety on my storage unit. Thank you very much.
ANDREW B
|
First Impressions
Rating:
4.0
Even lent me a wire harness adapter to fit my vehicle, great service and experience overall.
MICHAEL O
Rating:
5.0
Customer did not leave a comment.
EDWARD W
|
First Impressions
Rating:
5.0
Easy to reserve. Lady who was working was efficient and helpful. She hooked the trailer up properly for us. Easy 24-hour return made it nice to finish the move in one day!
JULIE C
Rating:
3.0
I have a very hard time with having to upload the U-Haul app! WTF!
Keith F
Rating:
5.0
Customer did not leave a comment.
Christy M
|
Overall Experience
Rating:
1.0
The lady was rude and I told her about the transmission
NATHANIEL H
Rating:
2.0
They said there was more gas in the truck than there actually was. So I had to buy 5 gallons for 9 miles driven.
ERIC W
Rating:
5.0
Customer did not leave a comment.
RONALD T
Rating:
2.0
The lady belittled me and said I was lying when I said the trash in the vehicle was there when I picked it up. I won’t be back to this location
DAVID W
Rating:
1.0
Danielle is horrible! I believe she hates her job!. I arrived 15 min till 7pm , I guess she was mad because I arrived 15 min till and would not allow me to use cash to cash out when I asked her. Her excuse for me not cashing out with cash was because for her safety, u hauls policy is to not use cash close to closing. Something she made up not to mention she tried to charge my card for 5 miles that I never used until I called the cops on her for fraud and theft. When the cops arrived at the site she changed her entire tone. She is absolutely the worst..
DELICIA M
Rating:
5.0
Danielle, the Manager, and her staff are excellent and very friendly, professional and hard working.
They answered all of my questions and assisted with truck and storage rentals.
Couldn't be happier with the entire experience!
Hats off to Danielle...she's the BEST.
Don D
|
Overall Experience
Rating:
5.0
The employees were nice and helped out. Very friendly
DOMINIQUE H
Rating:
5.0
When we went in to get the truck the guy who was working was absolutely amazing. The truck was clean upon pick up. The only actual complaint I have is the mechanics of the truck wasn't well maintained. There were things wrong with the front end that almost made me feel unsafe to drive. I can only imagine how much the bill would be to keep everything maintained mechanic wise. Other than that everything was great and will continue going to this location for any moving needs.
HEATHER C
Rating:
5.0
I don't know. I have worked with U-Haul most of the time needed this type of help, but your location is awesome! I pulled in at 9:35am with a hot need. I could see that you were overloaded with returns and knew this was going to be a mess. I was wrong, in 15 minutes I had the right
size truck, and on the road to help a family with an immediate need. 4 hrs later the family was happy, problem solved, and my check out time with the truck was less than half of the sign in time. Outstanding!
DAVID P
Rating:
4.0
Customer did not leave a comment.
ANTHONY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LATOSHA W
Rating:
5.0
Staff was fast friendly and informative. THNX
GARY V
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
4.0
Customer did not leave a comment.
SHANNON B
Rating:
5.0
Friendly customer service by the staff. Would recommend to others looking for a rental.
MARK B
Rating:
1.0
Customer did not leave a comment.
MADELEINE M
Rating:
5.0
Customer did not leave a comment.
Summer D
|
Overall Experience
Rating:
4.0
The location is easy to find but was just a bit out of my way. Close to the expressway. Easy rental experience though.
THOMAS M
Rating:
5.0
Customer did not leave a comment.
LAURA K
Rating:
5.0
Customer did not leave a comment.
SUSAN D
Rating:
5.0
Customer did not leave a comment.
DEBORAH B
Rating:
5.0
I honestly can’t think of a way to improve what you had done for us. We had not previously had to use your Services. But we did have a need this year to rent a small trailer to transport a tractor to family. You made everything so easy for us and had a location right by the place we were visiting to return the trailer. It went so smoothly, and we are senior people and that meant everything to us- THANK YOU U-HAUL!! By the way, this transport was out of state and went well. Again, thank you all. The manager and employees were professional, kind, and dedicated to making our experience simple. Nowadays this means everything to us.
BURTON T
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
5.0
Not sure,the gal that helped me did a very good job!
JAMES R
Rating:
5.0
Customer did not leave a comment.
BENJAMIN L
Rating:
5.0
Customer did not leave a comment.
QUAZI P
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
5.0
Customer did not leave a comment.
Tammy E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamieson Y
|
Overall Experience
Rating:
5.0
Don't order rain when hooking up.
RICHARD K
Rating:
5.0
The staff is very friendly and helpful. The attendant on the day of move-out assisted me with move some heavy items.
Donald S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANE S
Rating:
5.0
Great Deal for Storage On-Site!
Dannielle H
Rating:
5.0
I am always treated with kindness and respect. The staff and Danielle are truly good people. I'll Be Back.
RICHARD W
Rating:
5.0
Customer did not leave a comment.
DAVE W
Rating:
5.0
Not a thing. Experience was smooth. Staff was friendly and explained everything thoroughly. Vehicle ran great.
DONALD C
Rating:
5.0
Customer did not leave a comment.
DOUGLAS M
Rating:
5.0
Danielle and staff made my rental the smoothest ever! Very nice and pleasant people and best experience I’ve ever had renting U-Haul!!! Will definitely rent from this location again!
CATHERINE T
Rating:
5.0
Customer did not leave a comment.
JUSTIN C
Rating:
5.0
Customer did not leave a comment.
JAMIE C
Rating:
5.0
The staff on shift was very professional
MUSSA O
|
First Impressions
Rating:
5.0
Great customer service!!!!
NIA W
|
First Impressions
Rating:
5.0
These nice folks made me feel as if we knew each other for years. They were super courteous, efficient with the turn in process and answered my questions with no fluff. This location as well as Warren are the best run locations in the state and Steve as a shining example of excellence I have come to expect from U-Haul. Thankyou team U-Haul!
KEVIN M
Rating:
5.0
Customer did not leave a comment.
KEITH S
Rating:
5.0
Thank you Everything good have a nice day
RICHARD E
Rating:
5.0
The Young Lady that helped me was very helpful and very nice..
MARVIN M
|
First Impressions
Rating:
3.0
Shocked to have found evidence of mice in our unit and belongings.
Tony S
|
Overall Experience
Rating:
3.0
Engine hood was not latch opened at a stop light completely blocking my view
STEPHEN S
Rating:
5.0
Fast and friendly checkout. Awesome truck and fair deals
GLENDA R
Rating:
5.0
The woman that helped me was very nice and accommodating.
HEAVEN W
Rating:
4.0
Customer did not leave a comment.
KAYTON P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MARISHA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VANCE R
Rating:
5.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
Customer did not leave a comment.
ANDREW S
Rating:
5.0
Customer did not leave a comment.
LANCE K
Rating:
4.0
Customer did not leave a comment.
Aaron W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANIE N
Rating:
1.0
There is a worker name Dave, he is extremely rude and left an impression that will last forever. He tried to ask me to leave after dropping off my U-Haul without a receipt, he was so angry to the point another employee had to assist me. She was the complete opposite. Dave makes me afraid to go back to the Tallmadge location.
KENADEE W
Rating:
5.0
Great service by agent
JACK E
Rating:
5.0
More staff for less of a wait
ADAM S
Rating:
5.0
Keep the two young ladies on your staff. They were excellent!
DON D
Rating:
4.0
Customer did not leave a comment.
ADRIANNE G
Rating:
5.0
Always a privilege
MARTIN S
Rating:
5.0
Customer did not leave a comment.
KARIEN H
|
Overall Experience
Rating:
5.0
Nothing! Danielle is a pleasure to work with!!! I could easily do the check in on my app but I’d honestly prefer to work with Danielle!!! She deserves every bit of a raise!!
MARQUITA R
Rating:
5.0
Customer did not leave a comment.
MEGAN J
Rating:
4.0
Customer did not leave a comment.
JAMES V
|
First Impressions
Rating:
5.0
These girls know what was going on and got right to it
JAMES V
Rating:
5.0
The staff was very helpful and friendly
SARAH M
Rating:
4.0
The covered trailer leaked. I was moving furniture, and it got wet.
SIDNEY G
Rating:
5.0
Danielle was very pleasant and efficient.
GENE Y
Rating:
4.0
Customer did not leave a comment.
Kenneth B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louis T
Rating:
4.0
check in with friendly staff.
JON W
Rating:
5.0
Abigail was great and personable at return!
MATTHEW H
Rating:
5.0
Customer did not leave a comment.
ALICE W
Rating:
5.0
All good, thank you
RICHARD S
Rating:
5.0
Danielle and Alyssa are totally awesome!!
KATHLEEN S
Rating:
5.0
Customer did not leave a comment.
JENNIFER S
Rating:
1.0
The uhual leaked so bad it ruined items I had inside . They never came to check if marks scuffs dents anything was on truck before renting it out ( I did )
Meisha B
Rating:
5.0
Customer did not leave a comment.
JERAMYA C
Rating:
1.0
Didn’t have the dolly I paid for, back of truck was dirty and full of leaves
SUZANNE N
Rating:
5.0
Customer did not leave a comment.
STEVEN A
Rating:
4.0
The person who took my reservation told me the wrong price.
ANTHONY D
Rating:
4.0
Customer did not leave a comment.
ERNEST K
Rating:
5.0
Customer did not leave a comment.
MICHAEL F
Rating:
5.0
Customer did not leave a comment.
JA'SHAWN F
Rating:
5.0
Alysia and Danielle are amazing. Very good customer service and experience. A breeze
GLORIA H
Rating:
5.0
Very friendly staff and efficient.
BEN S
Rating:
5.0
Customer did not leave a comment.
JANE S
Rating:
4.0
Customer did not leave a comment.
Erik G
|
Overall Experience
Rating:
5.0
The staff was always so very helpful and accommodating. Always pleasant to talk with during ph conversations even when they were very busy. Never rushed ans Always made sure questions were answered. I have recommended this storage facility to many people.
Pauline P
|
Overall Experience
Rating:
5.0
Did a great job excellent service
TAMEISHA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLENN A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barun M
|
First Impressions
Rating:
5.0
The staff was very helpful! Facility was clean and secure! Would definitely use U-Haul again.
Hannah P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELANIE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
barbara c
|
First Impressions
Rating:
1.0
manager was rude and gave me hard time about refund cause i selected wrong location . still don't know whether or not my $85.35 will be returned to my card or not.
Christian O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy G
|
Overall Experience
Rating:
5.0
Only downer is a bigger unit not available. Maybe later down the road. Great staff, great facility. Thank so much for being there for my needs.
David P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
Danielle H. Was definitely a pleasure to work with, been dealing with her for 3 years and have not had any issues dealing with her…she’s actually accommodated me many times. I appreciate and value Danielle H. She deserves a raise!!!
Marquita R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EDWARD G
|
First Impressions
Rating:
5.0
Danielle at this uhaul store was terrific. She is personable and very helpful. Glad to r commend her and the to haul store in Tallmadge!
MARK K
|
First Impressions
Rating:
5.0
I just want to say that Dannielle was very helpful and her customer service was excellent.
Also having a great smile alway work.
PATRICIA C
|
First Impressions
Rating:
2.0
I moved out on the 11th of last month it was due on the 11th I'm getting notices in late charges and fees saying I still have storage for this month and when I just called up there I was told that I have that I wasn't able to move out with the mobile app but yet that's what I did and they don't have any record of me being in there but I'm still getting late notices and charges and the person working there he is rude and disrespectful
DAVID S
|
Overall Experience
Rating:
5.0
I would rent space here again. It was convenient and secure & good value. Staff was always available & helpful.
rachael s
|
Overall Experience
Rating:
5.0
I move haul and store a lot over my lifetime and always count on Uhaul
SHAWN B
|
Overall Experience
Rating:
2.0
Very poor customer service. No empathy or compassion.
Sidonie W
|
First Impressions
Rating:
1.0
Roof leaked twice into my unit. Manager was rude and argumentative. Insurance company was unreasonable. I was never reimbursed for the damage to my items - they wanted me to surrender everything that was damaged while paying me pennies on the dollar for my furniture. I ended up spending money to get items repaired.
Other staff were very helpful and professional.
Beware of this facility Tallmadge, Ohio - it is not in good repair.
I would be surprised if this review shows up anywhere!
Susan F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula G
|
Overall Experience
Rating:
5.0
Keep up the good work
Sharon E
|
Overall Experience
Rating:
5.0
Service Manager was professional and very accommodating. She went above and beyond to assist me in any way possible. I would recommend this particular UHaul to anyone who wants great storage and rental service.
Thank you Danielle Hileman
Rose S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE B
|
Overall Experience
Rating:
5.0
Dannielle & Donny at the Tallmade location are great. I have used the services & facility for quite some time they have always been great helpful & understanding. Thank you!! Both.
MARK S
|
Overall Experience
Rating:
5.0
no hidden charges, easy sign up, clean and easy to access site, very helpful and friendly staff.
Mark K
|
First Impressions
Rating:
5.0
I would recommend that you pay the bill for storage unit by cash.
Linda M
|
Overall Experience
Rating:
4.0
I would definitely recommend this storage facility to my family if needed. My mom's items were stored properly until she took them out.
Tameca C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Denise C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dale M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kisha k
|
Overall Experience
Rating:
1.0
Had the unit for a week. Never moved anything in and needed to cancle. Still charged me full $130
Brian S
|
Overall Experience
Rating:
5.0
Donny helped me out in a big way. He was patient, kind and over communicative. I just love him and Danielle. This will forever be my location mostly because of them. Keep up the great work
Stashia C
|
Overall Experience
Rating:
5.0
Everyone was so friendly and helpful. We had an issue with a keycard an it was corrected promptly. Other than that we have no problems over the months that we weee there. Very professional!!
Gregory B
|
Overall Experience
Rating:
5.0
Great experience, thank you!
Amanda D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA R
|
Overall Experience
Rating:
5.0
The staff at this location were wonderful. They always went above and beyond to help in any way they could. Each interaction was a pleasant experience no matter who was working.
Jorie J
|
Overall Experience
Rating:
5.0
There was a woman who helped me out and was amazing Danielle was her name I think. Give her recognition and maybe a raise it’s hard to find great ppl and you have one. Please let her know. I indefinitely did. If I got her name wrong I asked for a job she gave me a card and asked if I could move my CRV and I did promptly. She’ll know as soon as you mention those things.
Thanks again.
Stashia C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Candace I
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
karen f
|
Overall Experience
Rating:
5.0
Clean, secure and convenient. Would definitely recommend this storage facility to anyone! Plus it's in the old Kmart building, bonus!
Devin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathy w
|
Overall Experience
Rating:
1.0
What a nice storage facility. Danielle that works there is awesome and helpful and very knowledgeable. They have several metal carts to use. I was very impressed with Uhaul and they have been around for a long time and they know what they are doing. They do a great job.
Joy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey R
|
Overall Experience
Rating:
3.0
The key card thing is kinda hit & miss wether it works or not. A keypad would be much easier.
Eric V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Darlene G
|
Overall Experience
Rating:
2.0
I ordered a 10x10x10 and received two smaller units instead. I am certain it was due to what units were available, but I was not given an option to opt out of this option when ordering the space, and it's technically not what I ordered.
It is still the same amount of space(maybe even a bit more, I didn't measure). However, it is inconvenient needing two doors, two locks, and two keys. It also changes the way I can store my things considering the doors are much smaller.
Matthew S
|
Online Move In
Rating:
5.0
Friendly staff.
BRIAN M
|
Overall Experience
Rating:
4.0
All the staff was very nice could enter in any time I wanted to never had a problem thank you
Jeffrey M
|
Overall Experience
Rating:
4.0
The clerk was shot and nasty with me
She did even explain about the alarm
Just what else we need to buy or pay for
WILLIAM C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
russell c
|
First Impressions
Rating:
5.0
I was unable to use the storage due to logistics. But Donny was very nice and friendly.
Geralyn T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANESSA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DONNA K
|
Overall Experience
Rating:
5.0
She's good!!!
Rev N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackson P
|
Online Move In
Rating:
2.0
Staff was very unprofessional, slandering and name calling and speaking obnoxiously loud in front of a line of customers. Went as far as to skip myself and my wife while we're were at the counter next in line. Considering sueing for character defamation
Quinton B
|
Overall Experience
Rating:
5.0
No issues. Very clean and safe.
David H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheri K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
crystal h
|
Overall Experience
Rating:
5.0
Really good to there customers
JOHNATHAN V
|
Overall Experience
Rating:
5.0
I would like to thank all especially Danielle, for being so nice about everything.
goddess d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joy S
|
Overall Experience
Rating:
4.0
The manager of the uhaul on South Ave is not friendly and rude
Lachelle B
|
Overall Experience
Rating:
5.0
Very helpful and efficient
Linda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SADIE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nonna K
|
Overall Experience
Rating:
5.0
Great storage no complaints
richard h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRAVIS L
|
Online Move In
Rating:
5.0
Dave was extremely helpful in making sure I had the right size unit and showing me how to access building and unit.
Suzanne A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAWN B
|
First Impressions
Rating:
5.0
Beth was wonderful and very friendly. She explained everything well.
Cynthia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Trisha M
|
Overall Experience
Rating:
5.0
The monthly fee was expensive but we were satisfied with our choice for storage. Our unit was very clean and very convenient.
TODD R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRY P
|
Overall Experience
Rating:
5.0
Staff friendly and helpful made moving and storage very easy. Great team.
JW H
|
Overall Experience
Rating:
5.0
Very caring and helpful, although I had a hardship BethAnn, Danni and Donnie took very good care of me and my needs. If I ever need storage I'd go here again.
Diamond W
|
Overall Experience
Rating:
5.0
The front desk people will customer service exceeded my expectations.
Rickey B
|
Overall Experience
Rating:
2.0
My storage unit had a leak from a protruding pipe which could have damaged my belonging, which maintenance should have known about before renting out that storage unit.
Louis R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor M
|
Overall Experience
Rating:
5.0
Keep up the good work
Sharon E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Q
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Debra Q
|
First Impressions
Rating:
5.0
I have received 10 emails in less than 12 hours asking me to do this survey. That is to many times!!!
Thanks!
felicia s
|
First Impressions
Rating:
3.0
Bethann is wonderful and understood my situation, was kind and offered suggestions on how to handle the crisis I was in and my desire to make things as right as possible regarding my storage unit. The number of times I tried to express this to Danielle was pointless, she was cold and didn't care - not that my issues are her issues but personal issues prevent payments from being made. If she is so worried about collecting funds, she might want to up her customer service to be like Bethann. And furthermore, had the lock been removed from my unit in OCTOBER, when I was caught up, I would have been moved out then but getting Danielle to do anything to help in this situation so I could move out of the unit was impossible. Want better reviews? Be more like Bethann.
Stephanie D
|
Overall Experience
Rating:
4.0
Great service
Jim W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marvin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMUEL S
|
First Impressions
Rating:
1.0
The prices keep going up as well as a big hole rt bu my unit with usually mud and puddles of water and it's very nasty with trash and tje lighting socks outside
Latasha G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ashley C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howard B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JW H
|
First Impressions
Rating:
5.0
Very friendly and very helpful and knowledgeable very clean facility would recommend anyone if they needed storage
Denzil B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jim A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen D
|
Overall Experience
Rating:
5.0
Staff was very nice and helpful. Check in was flawless and facility was immaculate. Some roofing leaks in the storage isles made the floors a bit slippery the day I checked out but the water didn’t get into my unit or damaged anything. Trucks ran well . Thanks for your helping in my move back to my hometown after 14 years !!!
Thomas F
|
Overall Experience
Rating:
5.0
The outside unit didn't have enough lighting between the 2 rows. Customer service couldn't have been any better at the facility. The team is a REALLY good group of people that excel in customer service.
William R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tangie P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alec L
|
Overall Experience
Rating:
2.0
The GM there was awful. I had called a week prior when the GM Danielle was not there and asked the employee to leave a note to have her call me back before I was billed again for a unit I was not using. I ended up getting billed again a week later with no phone call. Then the GM proceeded to mock me and excercise some of the worst customer service skills I've seen in my life when I decided to call in again. She hung up on me twice because I started to get upset with someone that wasn't willing to put the effort in to help me as I'm being charged $148 for something I was not using. Her attempts to explain the reasoning were poor and very vague. The unit itself isn't bad but if you can avoid having to interact with this individual I would. I made it maybe 2 sentences into our phone conversation before she became hostile with me and I had been very calm and very clear about why I was calling with no anger to my voice to start off with. She did nothing but escalate the situation and make things worse for both of us. I will not be returning solely based off my experience with Danielle. I'd suggest a different position if you can't keep a calm manner with customers and learn de-escalation skills. I would not want you as the face of my business.
Tyler L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonard V
|
Overall Experience
Rating:
5.0
The staff are super amazing
Mussa O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jayden S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harry C
|
Overall Experience
Rating:
5.0
Everything was immaculately clean and very well organized. In fact it even smelled clean.
I rented the unit online and got a free lock.
It was super easy to rent online, if I could do it, trust me, you could too.
The bathrooms, like everything else, were spotless.
And there were plenty of moving carts by the door as soon as you walk in.
I highly recommend this location.
It was a great experience.
Bryan Z
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Meghan M
|
Overall Experience
Rating:
2.0
Reservation system was complete disaster. I was moving from another state made a storage reservation and when I arrived I was told no unit of that size was available. A complete disaster of a rental system.
The staff argued saying reservations are not a guarantee. When I pull in with a 20 foot truck load I expect service and guarantee.
James K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paul G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adam h
|
First Impressions
Rating:
5.0
Matt was super fantastic!! We rented a truck over the summer and the girl working was ok. So I was more than pleasantly surprised at the professionalism, friendliness and helpfulness of Matt. Answered every question I had. Perfect employee!
Michele K
|
First Impressions
Rating:
5.0
Danielle Hillman bent over backwards to take my information , secured a unit for me, sold me a lock and helped my movers and myself with all the courtesy of a professional. The facility was immaculate !!! I would absolutely tell friends and family to use U-Haul if needed. Thank you and Danielle for the relocation to my original hometown after 14 years. Great job !!!!
Thomas F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Linda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Latricia D
|
Overall Experience
Rating:
5.0
Very friendly and helpful. Explained everything very well.
Brenda W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Patricia S
|
First Impressions
Rating:
5.0
I dealt with all 3 counter people throughout the day, all three were of excellent help and services. Thanks for the help...
thomas p
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
2.0
I tried the call button and there was no response.
I left. I
Iris H
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Linda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela M
|
Overall Experience
Rating:
5.0
Small slip up with the reservation itself, they put it under my mothers name instead of mine. So when I came in for the truck, they claimed there was no reservation. I then went to another dealer, and they said the reservation was there under my bank card number! I had to go back!😡
Darlene G
|
First Impressions
Rating:
5.0
I love the Friendly service and very helpful
Christine D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
herman c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trenity G
|
Overall Experience
Rating:
5.0
Staff was very nice and helpful.
David C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suzi N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leonard V
|
First Impressions
Rating:
5.0
Matt was a great help with the storage unit rental process. He is very knowledgeable about the rental process. Donald was also available to answer any questions to assist Matt.
Donald S
|
First Impressions
Rating:
5.0
Exceeded customers expectation.
Rickey B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yalonda H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FREDERICK T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donald b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christine R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN F
|
Overall Experience
Rating:
5.0
The manager, Danielle was super friendly, helpful, and knowledgeable! Her staff member was also helpful and friendly. I would recommend them to a friend!
denise m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
timothy P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracey L
|
Overall Experience
Rating:
5.0
Bethanne is one of the most darling people I have ever met!! She is just awesome! Danielle is a great person also. She was very understanding with my situation and dang patient lol. You couldn’t ask for better service from them two woman. I appreciate them very much!
Amanda C
|
Overall Experience
Rating:
4.0
this staff has improved on customer service including the manage Daniell, thank goodness!
vicki c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nancy f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
herman c
|
First Impressions
Rating:
3.0
I will tell friends and relatives to get their "stuff" out of MY HOME and put it in YOUR STORAGE BOXES!!
I am DONE with helping people USING ME!!
jacklyn b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leigh C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cierra R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron C
|
Online Move In
Rating:
5.0
Clean secure and friendly staff
Dennis J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carl M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kacie C
|
First Impressions
Rating:
5.0
Everything and Danielle were great
Dennis J
|
First Impressions
Rating:
5.0
Facilities are kept very clean, including the restrooms available. I was very impressed with the cleanliness and the super friendly staff!!! Would recommend to anyone looking for storage to use this location!!!
Tammy S
|
Overall Experience
Rating:
5.0
Dannielle was extraordinary helpful. She went above and beyond to help us with a bad situation with a mess that our moving company left behind. I will recommend her and all the staff there very highly!
Connie C
|
Overall Experience
Rating:
5.0
Thank you so much! Would definitely recommend!!
Angela W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia F
|
Overall Experience
Rating:
3.0
Both of the people I had spoken to while at this storage facility were not very nice/pleasant. There are better options for storage facilities in the area.
Tiffany L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
debra w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cathy m
|
Overall Experience
Rating:
3.0
I was charged for two days usage of a 26 inch u haul van despite having it back the same day
Natalia M
|
Overall Experience
Rating:
5.0
on my site employee was fantastic
Carl B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Natalia M
|
First Impressions
Rating:
5.0
I haven’t moved yet but the staff was so wonderfully nice and helpful I would give it more than a 5 star rating if I could
Rosalyn H
|
Online Move In
Rating:
5.0
Best storage place to keep your things in an extra space, very clean , safe and the owner and staff were great and friendly ! Wish I would have stayed longer but anytime I need a unit I know I’ll be coming to this location !
TOYA M
|
Overall Experience
Rating:
5.0
Great service provided
Anthony H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMMIE T
|
Overall Experience
Rating:
5.0
None
Jonathan W
|
First Impressions
Rating:
5.0
Above and beyond expectations
Anthony T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose S
|
First Impressions
Rating:
1.0
Your employee was very Rude !!! She also had a bad Atitude
EMMA P
|
First Impressions
Rating:
5.0
Excellent due to Danielle only closing was difficult due to we weren’t never told to turn in cards even tho we told the guy at the he desk on 10/15 we rented the truck from that we were moving out he never said anything about turning in cards now they are charging my wife Linda Jones a whole month and late charges. Receptionist rude other dude hung up on us Great customer service
george J
|
Overall Experience
Rating:
5.0
Danielle was excellent when it came time to move bout we rented a truck from the same location we told the guy we were moving out 10/15 he never told us to turn in cards now we r being charged the whole month and late charges. I he girl at the desk was rude and whoever the black guy was hung up the phone on a customer. We were never late had 4 storage lockers Poor customer service
Linda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicolette B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Paul F
|
Overall Experience
Rating:
4.0
X
Tracy O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Paula G
|
First Impressions
Rating:
2.0
Being charged extra locked out of my unit for no reason and I am paid up Nov 19th 2021
Landon L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Blakeley H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary S
|
Overall Experience
Rating:
5.0
Staff was helpful and friendly.
Rodney R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pauline P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
LaToya B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonard W
|
First Impressions
Rating:
5.0
The staff was friendly and helpful, takes the stress out of moving.
Robert D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul F
|
First Impressions
Rating:
3.0
The malfunctioning garage doors, rude clientelle blend to form a lousy environment. No one seems to care
THEODORE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher T
|
Overall Experience
Rating:
4.0
3 of 5 bay doors were broken
SUSAN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John K
|
First Impressions
Rating:
5.0
Your worker beth is amazing!!!! Keep her forever lol
Amanda C
|
First Impressions
Rating:
4.0
They gave really great service they were really nice and the storage facility is very clean and well maintained except something is wrong with the garage bay doors so you have to park outside in Caddy your stuff in with a dolly
Mary R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony T
|
First Impressions
Rating:
3.0
Let customer now they must have someone that has a different address phone . someone you don't live with!!!!!!!!!!!
David m
|
First Impressions
Rating:
1.0
Not well lit, not enough signage or information about rules. I used the unit 3 times to bring furniture in and out and used side doors closet to my unit not bay doors. I was there for 2-3 hours each time with commercial moving companies. No one ever said I could not use the side doors that were unlocked with no signage. When I was ready to move out completely the doors were pad locked. I asked why. The manager accused me of breaking into unlocked doors and putting units at risk. She yelled at me and was completely rude. Customer service is poor and slow . Your location should take responsibility for lack or locking your own doors , putting up signs that say emergency exit only or signs that say specific doors can not be used. I am not a thief and do not appreciate the service I received and will never use Uhaul again.
Michelle E
|
Overall Experience
Rating:
5.0
The guy that help me was very helpful and friendly and I thank him very much it's hard to find good stuff like that he gets five stars from me
Charisse M
|
First Impressions
Rating:
5.0
Great experience Danielle
Robert D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rev N
|
Overall Experience
Rating:
5.0
Dannielle Hileman went over and above expectations showing me the size of desired unit upon reserving and also with touring/locating the unit and procedures of access the day of rental. She is an absolute fem to this company!
brenda s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taylor M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
debbie k
|
Overall Experience
Rating:
5.0
The place was clean and even has a convenient restroom.
Lori B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Monica W
|
First Impressions
Rating:
5.0
John was very good about getting me set up and showing me where my units were.
Privacy R
|
First Impressions
Rating:
4.0
Bay door doesn’t always open up on arrival as it is supposed to. Manager is not the friendliest of people to deal with. All other workers have been nice. One time someone’s unit was open and their things were spread across the main hall so you couldn’t get through. No one seemed to be doing anything about it.
SUSAN F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kenneth a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca G
|
Online Move In
Rating:
5.0
Vehicle needs windows washed on inside. Move-in was excellent.
Bonnie T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Y
|
Overall Experience
Rating:
5.0
I love you guys thank you for all the access #Danielle
DARIUS P
|
Online Move In
Rating:
5.0
Everything was perfect.
Dannielle H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Rev N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John O
|
First Impressions
Rating:
5.0
Outstanding end to end moving experience from Uhaul - moving supplies, truck rental, storage space. Efficient and courteous personnel in all stages, and good value for money. Online experience kept all the info in one place. I’d highly recommend.
Mark L
|
Online Move In
Rating:
5.0
Everything was ver nice- just took a long time for the paperwork!
SUSAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debbie k
|
First Impressions
Rating:
4.0
She was very under staffed. She was friendly and helpful but had people waiting.
Catherine K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey R
|
Online Move In
Rating:
4.0
Registered online but the onsite person said the unit was reserved for someone else and had to go through the registration process again.
