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Taleah TCustomer Reviews for U-Haul Moving & Storage of Tampa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for great service
ROGER WYou guys are good just the way you are and thank you Rebecca for help us
Linela MThank you guys awesome experience
STEVETTE RWe had a great experience with the uboxes. The Delivery and pickup was a breeze. The truck driver's were nice and very professional.
Brice MExcelente
DAMARIS OThe manager of this location (James Houghtaling) went above and beyond to help me. He went out of his way to make sure that I had a good experience. Outstanding customer service and he deserves to be commended. Thank you!
Matt PI wish the workers paid attention to which truck they gave us…because upon turning it on and driving off, the tank was literally on E. So I had to put in gas on my own of course…However I returned it the same way I got it..and they still charged me for gas.
ANISHA HThanks
JORGE HClear up your inventory issues
IBRAHIM ADamage to one door - 1 out of 2 containers - door hinge & lock was poorly attached, with damage to the door. With screw loose. The slightly off hinges Was problematic fitting locks properly on container.
Bradley DGreat customer service
PAUL DU-Haull is the best
janet fReally good moving experience from start to finish. Thank you!
ELLEN AIt was a great experience, sorry I didn't know about this in times gone by
PATSY DFriendly and helpful team. The manager was present and hands on. Also, the facility was very well maintained.
CHRISTOPHER CVery friendly
MICHAEL WI already did and they loved as well
STARKEISHA CThis was by far the worst experience I’ve ever had working with a company. I will never work with U-Haul again. The girl that answers the phone (stephanie) needs customer service training or just fire her. I’d call with an issue and she would hang up on me, I’d call back and she would just hang up. Awful experience.
Hannah NVery much appreciated
IESHA OJames is fantastic
Caroline SExperience was beyond horrible. Ubox was hauled off without any mention of me needing a lock until a hour later . I paid for no problem of course. My box shipped sooner then the estimate and I did not receive the key . I ended up needing to get a locksmith upon arrival to enter the Ubox ( I was reimbursed.) However, My desk was broken , which I needed working from home. The $65 insurance I paid for was useless due to “ improper packing” . I also used moving help which is through uhaul . Movers packed my ubox so Im not sure how I am held responsible for that . So now I am out of a desk and have to locate one similar. Customer service was good but overall a stressful experience to say the least.
Annette WI received OUTSTANDING service! Ashley is amazing at placing the cubes!
Amanda MCharged for gas after bringing back vehicle with more gas than was provided at rental, associate didn’t speak to me about any kind of pre inspection that was necessary to monitor gas. Vehicle had 1/8th of a tank of gas upon my departure and had slightly more than that upon me dropping the vehicle off. I was charged an extra $100 to my bank account due to gas charges and some overages on mileage. Any mileage owed is fine but there was no reason for any extra gas charges. Associate then started an argument with me about said gas charges stating that I had brought back less than what was provided. This is false. I will make sure to never use this service again.
CARL CThank you for making my move easy and affordable. I was impressed with the amount of communication I received online and with phone calls keeping me up to date with the whole process. It was such a positive experience I will be a repeat customer as well as recommending U-Haul to my friends and family.
Sheri WGreat job!
Ruby FI had a 9 am appointment to pick up the truck. The place didn't open until 9:16 am setting me back for my other appointment. The ruck ran horribly. I felt like the truck was going to cut off at every red light.
ARMANDO LTruck broke down, check engine light on, stalled at lights, exhaust fumes in cab, broken and leaking exhaust. Overcharged me on the receipt for stuff that i initially paid extra for.
Kristopher PThe whole experience was perfect.
Hazen WIt was easy and friendly service.
rosalyn wThey didn’t want to give me the trailer and the young lady did not hook the trailer to my vehicle properly when I went to drop it off in the Waterbury,CT location they told me it was not hooked up right and it could have came off very dangerous and I drove from FL to CT with that trailer on the back of my car that was not hooked up correctly.
ISRAE'A CPoor customer service. The male associate guaranteed me that I could rent a trailer hitch for a job after I asked him to make sure that I could. After he hooked it up he wouldn’t let me leave because the blinker wasn’t working on the hitch. He said it was something wrong with my truck spark plugs , which was a lie, I took it to my mechanic today and was advised that they’re perfectly fine. I ended up renting a box truck which ended up costing me $400 as opposed to the $30 I would have spent on just the trailer so I ended up losing money. The girl had called me 5 times me a before 8AM the next day about the truck as if I was renting a damn Mercedes and had a bad attitude when I arrived. Very poor experience for me all around.
JORDAN Snext day delivery was great!
HEATHER EThe U Haul experience was excellent and I have already recommended it to others! Every single person was knowledgeable, professional, and competent in their jobs. Delivery and pick up was remarkable by those who did not stop until the u box was perfectly located on our property.
Shirley NIt seems like the containers sit at the departure facility for a long time. Delivery is always pretty close to the end of the rental month.
Marlys CExcellent customer service they saved me hundreds of dollars , they take care of everything no hassle move .. would highly recommend there ubox service to everyone .
Rickisha HHave a professional at site. There is a lack of respect and sense of responsibility at that office.
Randy WEveryone was very friendly and helpful throughout the entire process
Ohica-Hadiya AThe new box was supposed to arrive on Friday and it did not arrive until Sunday and when they picked it up on Monday on the way back, it got damaged and they had to unload it and put it in a new box.
mike hThe sales associate was friendly and knowledgeable. She was also courteous and punctual.
Tanya BEveryone working the evening were awesome. Great customer service, very attractive and exceptional professionals at tgier job duties. Thank you all for a great service.
BEN LThe customer service was great
JOHNNIE AWas a great experience , will recommend to others .
Neal AHave the a selfie taken after all driver license informations are being taken is a waste of time and time consuming.
SMITH MA very good experience, staff very friendly, my furniture arrived in perfect condition. My only complaint the storage place need to be exterminated. I received the uhaul boxes with roaches. Other than that amazing experience
BEATRIZ GI was very pleased with all aspects of the moving process using Uboxes. The staff on both ends of the move were polite, professional, and responsive. The boxes were picked up and delivered on time and placed in the correct locations. There was no damage to the contents, even after an 1800+ mile trip. I used Uboxes on a previous move (which went well) and the experience this time was even better!
James WI know the truck was in transit during Tropical Storm Debby, so it arrived a little late and there was water on the floor of the box, so two of my dressers had bubbled/water damage :(
victoria fThere was an equipment issue with the truck lift so Ubox arrived 2 hours late. Also, there were only 3 furniture pads and ubox had some trash from former user.
Dean WThanks a lot UHAUL and team for your tremendous service. It was timely and accurate.
PRABHAKARARAO PAppreciate how patient, helpful, and kind everybody was. Especially, at the Boston location where I had to collect my belongings from the pod. It was hot, it was busy, it was crowded but everybody at UHaul appeared to be in a genuinely good mood. Thank you for being so awesome.
Kaveh GThe Velcro closings were difficult to use. The latches on the wooden boxes were out of alignment and very difficult to close. A previous rental was one of the fiberglass boxes and it seemed to be much better constructed.
Marlys Cimprove the tracking info displayed on the web site while the box is in transit. while this doesn't need to be real time info, at times it was unclear what what stage in the process the box or boxes were at
philip aThe website and App are not user friendly. I was never able to access on line the quotes that were given to me over the phone. Until my final statement came, I was unable to access the state of my account showing payments made along the way. I found this to be unnerving. Otherwise, your service was fantastic. The container was clean and all goods arrived in good shape. The unloading movers you found for me were spectacular. (Up N At It Movers out of Fort Collins , CO). When I clicked on your texted link to review them I was not able to find a place to enter that review and I would still love to do that.
penny d