Customer Reviews for U-Haul Moving & Storage of Temecula

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Temecula

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Kathleen B.
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Customer did not leave a comment.

Craig D.
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Customer did not leave a comment.

Henry F.
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Check in and out were handled very quickly and comfortably. Quick in and out.

Julio B.
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The young man was very pleasant and helpful

Gregory V.
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Customer did not leave a comment.

dan B.
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Nothing. The system there for pick up and return was simple easy.

Dave Q.
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Customer did not leave a comment.

Patricia R. | First Impressions |
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Ideal location, price and friendly, helpful staff

Cheri C.
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Customer did not leave a comment.

Kristina J.
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So smooth and easy with booking, pick up, moving help, and drop off* thank you!!!

Tim M.
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Customer did not leave a comment.

Anthony B.
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Employee was unfriendly and irritated from the moment we walked in. The entire transaction with him was awful. He spoke of other haul locations noting they make their own hours and how other locations do business explainng it all with a negative posture. I usually rent from another location on Jefferson and I have always been treated friendly and helpful. I left this location feeling like I couldn't believe his behavior. The trailer was not what we expected as far as height and he got irritated and stated that he knows what the size the trailer is and pointed to a sticker on it . He repeated they had no other trailers but would check he then walked in the office just to return in less than a minute literally to say they were all reserved and we could go to another location. I really was just trying to explain we had just rented a trailer at another location a few weeks ago and it was taller. I didn't understand why they were so different. He said the older trailers were shorter and that the newer ones are taller and pointed to one. By this time we felt so frustrated he hooked up the trailer got us the pads and we left. Not that anyone really cares but we will never return to this location and I will make sure our family and friends don't as well.

Kris W.
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All good

Silvia M.
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Nothing a one service

John F.
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Customer did not leave a comment.

DAVID R.
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The tech said if we brought the truck back early we would get a refund. We did and no refund.

Cheri C.
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Customer did not leave a comment.

Suzanne K.
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Great customer service by Keith

Gisselle L.
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Originally attempted to pick up truck at the Murrieta Location. I let Adam know that I preferred the Ford versus the Chevy as I felt that it was easier to drive. He said that he does not allow customers to select the truck of their choice. When I asked him why, he said @ you see this .. I’m the owner and I make the decisions. Take what I’ve chosen for you or leave it. I left confused and disrespected in from of the clients that were present. I fled a complained and they suggested I go to their Temecula location. As I was ready to pay for my rental, Adam blocked my information and I had to talk to someone in the phone prior to completing my rental. Nothing made sense and I plan to file a regional complaint. Extremely disappointed customer.

Paul V.
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Customer did not leave a comment.

Kerri P.
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The windshield wipers needed replacing. They were torn and useless. It rained while driving...so that was not good.

Eddie D.
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I can't think of anything.

Jill D.
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Staff was professional & awesome to work with! Very satisfied with their services! Thank you!

Adrian O.
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Customer did not leave a comment.

Tyler S.
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Customer did not leave a comment.

Edwardo C.
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Customer did not leave a comment.

Dennis M.
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Customer did not leave a comment.

Keith J.
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Had a little trouble with the trailer not being at the location because previous renters did not return the trailer on time, But Alex to Quick Action to insure I was taken care of. Two thumbs up!!!!

SALLY S.
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Customer did not leave a comment.

Gregory D.
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The truck smelled like cigarette smoke, there was a burn mark in the seat, the seats and cupholders were dirty.

Nikki M.
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Kai provided great service and was very friendly. Excellent experience!

Shawn P.
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Customer did not leave a comment.

Karen M.
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Customer did not leave a comment.

Jennifer P.
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Fast, thorough, much appreciated

Jose O.
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Customer did not leave a comment.

Alexander C.
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Customer did not leave a comment.

Ramon C.
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Fast, easy, convenient. Staff was friendly and knowledgeable.

Richard S. | First Impressions |
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Fantastic service and facilities! From the moment I returned my rental truck from a cross country trip, I was greeted politely by the staff and every concern answered. Storage rooms are top notch!

Glenn H.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

mark S.
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Customer did not leave a comment.

Bradley P.
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Great!!!!

Phillip W.
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Excellent customer service. Well equipped location, plenty of moving supplies. I would definitely rent there again, and will recommend this location to others. Thanks.

Mary Z.
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Customer did not leave a comment.

Steven K.
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Customer did not leave a comment.

Jeffrey H.
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Self return wasn’t very good

Scott S.
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Very clean facility, equipment was very clean and expertly maintained, employees were very knowledgeable, helpful, and courteous. Customer service was a 10+++ and value was a 10+++. Thank you for the great experience!

Thomas D.
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Lower the cost.. lol

Ali G.
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Customer did not leave a comment.

Tyler S.
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Both pickup and drop off locations were good and the onsite employees were helpful. The call center reps, however, were extremely frustrating. They could not answer any questions, messed up my reservations twice, kept passing the buck to other extensions and disconnected my call after having me on a long holds multiple times.

gary N.
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Customer did not leave a comment.

Erin D.
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Customer did not leave a comment.

Gregory S.
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Very effortless rental process. Good people who care.

Christian M.
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Experience was okay. Equipments was great however. Was able to accomplish goal. Thanks U-Haul.

Vickie W.
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All staff is superb

Raul M.
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On line service app!

Richard R.
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Great Customer Service. Fast and easy Check-In and Check-Out.

DEAN C.
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Everyone at U-Haul was very courteous and helpful. They made sure that I had all my needs and all my questions answered before I left the store. Great location, very clean store and very helpful employees.

Stephanie Z. | First Impressions |
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So helpful and friendly

Katelyn H.
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Customer did not leave a comment.

Dawn K.
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Very friendly and helpful, highly recommended.

Mike M.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Herbert P.
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Immediately after renting the unit I received an email asking me to verify the condition of the trailer on all four sides I did note damage on the drivers side of the trailer this was very helpful because when I return the trailer the first thing a Joan did was look at the damage to the driver side of the trailer and then verified it through the photograph that I had taken all the personnel there from the gentleman that checked me out to the gentleman that checked me out on my return we’re extremely friendly smiles on their faces thank me for being a customer, And the overall attitude was very pleasant

Stephen T.
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The process of renting and dropping off the truck was simple and the employees were courteous and helpful - good price too.

Robert S.
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The two gentlemen running the desk were first rate. They were very professional and easy to work with; it was a pleasure to do business with them. Thank You!!

EDWARD S.
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I had a lot of trouble at U HAUL.com. trying to turn in the truck after hours. it caused me to be late to an appointment.I called the manager Kevin he took care of my concerns.

Jorge P.
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as always great service

Felicia C.
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Short staffed

Joseflor T.
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Customer did not leave a comment.

Jenice M.
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Customer did not leave a comment.

Matthew B.
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This is the best Uhaul location I have ever been to and I've been to a lot of them. Super friendly staff in a conveniently located location.

Charles C.
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All staff we dealt with at the location were rude. Location is not easy to get in and out.

Daniel R.
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Customer did not leave a comment.

Karl T.
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Customer did not leave a comment.

Cesar M.
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Customer did not leave a comment.

Jerel R.
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Corporate needs to review and fix issues with their website. * Drop down boxes, buttons need a tune up. Example: I click to rent a U-haul truck, pulling a trailer. The page then fails to provide a means to select the truck. * Database info is not presented in a useful way. I need to select equipment and date, then find which location has the equipment.

Narciso F.
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Customer did not leave a comment.

Marvin M.
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Great experience overall.

Tammy S.
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Customer did not leave a comment.

donna N.
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Insurance coverages, Safe Trip should be explained in addition to Save Move insurance. I was not informed of the Safe Trip addition and that AAA does not cover road assistance on U-Haul vehicles. So when I locked the keys in the truck, I had to pay $120.00 that was not reimbursed. Disappointed in the lack of information regarding this.

Jonathan L.
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Customer did not leave a comment.

Jennifer D.
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See above comments which pertain to uhaul drop off

Linda C.
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This Uhaul drop-off location was as good as it gets! Very quick, very easy, couldn't have a more pleasant experience.

Aaron M.
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I had a great experience, very professional and quick.

Luz T. | Overall Experience |
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Excellent customer service. Prices for units are great. Will definitely go back if I ever need a unit.

Robert G.
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Customer did not leave a comment.

Christian M.
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Customer did not leave a comment.

Marlyss N.
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The staff was friendly and return was super easy. The employee checking the vehicle in was quick, courteous and friendly.

Benjamin J.
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Customer did not leave a comment.

Ann G.
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Customer did not leave a comment.

DAVID T.
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Customer did not leave a comment.

Nancy M.
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We tried to return the truck to your location on Innovation in Murrieta which was within a mile of where we were. Drove over there at 4:40pm and the place was dark. Had to drive all the way over to Jefferson in Temecula. All in all a disappointing experience.

Julie H.
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Customer did not leave a comment.

Joan P.
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Customer did not leave a comment.

Salvador R.
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Customer did not leave a comment.

Marshall F.
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The truck was completely out of gas . I was promised a fuel credit of $63 if I returned the truck at the 1/4 level. I haven't received the fuel credit.

Monique G.
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Excellent customer service! Love this Uhaul!

Damon S.
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Great customer service, prompt, courteous, friendly

Pauline C.
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Don't change a thing! From our phone reservation to cargo van pickup to return and checkout this was a pleasant experience. Your software and cell phone app are incredible. The staff are prepared, a pleasure to deal with and helpful and the equipment couldn't have been cleaner or better maintained. We're impressed. You're a model for customer service and we'll be back at this location again.

Richard S.
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Customer did not leave a comment.

Elizabeth E.
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Customer did not leave a comment.

Randy S.
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The process went, smooth, Thank You U-Haul..

chelsea b. | Overall Experience |
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Nicest U Storage facility I have ever seen. I had a temperature controlled unit and it was exactly what was needed. I forgot to slide the lock for the unit but was prompted to check it when leaving.

Christina R.
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Customer did not leave a comment.

christopher c. | First Impressions |
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Keith was an extremely helpful associate and his care for the facility was very evident. He made my experience much easier and I appreciate everything he did.

Astrid Mona O. | Overall Experience |
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only problem I experienced was moving from a larger storage to a smaller, there was a smaller open right next to my large one and when I asked if I could have I was told no,had to move a couple rows

JOSHUA B. | First Impressions |
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Quick and professional! Thank you.

Joel D. | Overall Experience |
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helpful staff and very clean facilities

Joel D. | First Impressions |
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employees are really helpful. greatly appreciated

Sara J. | First Impressions |
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Kieth and the other young man with the awesome star wars tattoo were very helpful. They made what I anticipated to be another hectic event in my day uncomplicated. The facility itself clean and secure

james a. | First Impressions |
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Everything was great good price and great customer service

vanessa p. | First Impressions |
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Thank you. For meeting nerds due to the time I had to storer my things the service that was provided to me was extremely generally was very nice

Michell A. | Overall Experience |
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Very nice storage facility and nice people! Thank You

Kevyn T. | Overall Experience |
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With constant threats of having my unit lien sold or having to remove locks that shouldn’t be there..

J. David A. | Overall Experience |
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Great Job!

Michell A. | First Impressions |
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Will use again Soon! Thank You

stoney s. | Overall Experience |
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Everything was awesome, except the smell in the back of the building was horrible. Probably something in another storage unit...

Cyndee B. | Overall Experience |
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Everything was fast and went off without a hitch. I'm very happy

Butch D. | Overall Experience |
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Did a great job

john e. | First Impressions |
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Thanks for all the help!

Butch D. | First Impressions |
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Well use u- haul again very nice people

eva b. | First Impressions |
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Great customer service

Timothy B. | First Impressions |
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Move in experience was easy. Staff was helpful.

KIM S. | Overall Experience |
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Always friendly service at this location. Facility was always very clean and staff super friendly and helpful.

gracei r. | Reservation |
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Everyone is very knowledgeable. They go into details to explain all information needed.

Karen H. | Overall Experience |
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This is the most accommodating Uhaul location that I have utilized in my 71 moves! :) Karen Cullen is extremely professional and friendly. She has a "can do" attitude. Great move!

ROBIN B. | Reservation |
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Karen, the General Manager was absolutely the best in servicing our needs.

Steve S. | Overall Experience |
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None

Robert B. | Overall Experience |
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Great service and clean facility. Helpful friendly staff

Stephen S. | Overall Experience |
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Staff was extremely helpful and pleasant I received courtesy calls and emails when I was working out of town simply as a reminder... I would not hesitate to use them again.

Norman W. | Overall Experience |
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too long a wait at counter at check in time.

Joseph L. | Overall Experience |
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I felt like a friend was watching over my stuff

No reviews have been submitted for this location.

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