Customer Reviews for U-Haul Moving & Storage of Temecula

2,022 reviews

27941 Jefferson Av   Temecula, CA 92590
(Across from I-15 Between Overland and Rancho California rd)

(951) 972-8558

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(951) 972-8558

27941 Jefferson Av
Temecula, CA 92590
(Across from I-15 Between Overland and Rancho California rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
4.0

Customer did not leave a comment.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
3.0

U-haul changed out drop off location to 20 minutes away from our selected drop off location halfway through the day which was unexpected. The link they sent to verify the drop off did not work and then it took awhile to get ahold of someone. The customer service lady was very please and helpful. The truck was clean and we had no issues with it.

Tayler J. 
Rating:
3.0

Customer did not leave a comment.

Anders P. 
Rating:
2.0

It was very frustrating and disappointing that The staff available to me were unable to take my credit certificate— at both check in and check out both staff members told me different ways to use the certificate that contradicted eachother. Not satisfactory. There was no one available to help me figure out a solution either times I visited the store. Now I have to come back tomorrow to find a solution. They have me a 1-800 number!!!! Not helpful!

Jess H. 
Rating:
5.0

Customer did not leave a comment.

Karen Diana S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

KAYLA M. 
Rating:
5.0

Customer did not leave a comment.

brent W. 
Rating:
5.0

Great customer service. Well maintained equipment.

george M. 
Rating:
4.0

Both the Murrieta and Temecula sites' staff people were helpful and courteous and customer-focused. However, the UHaul computer system needs some real attention. The automated suggestions for rental return sites were appallingly inappropriate, not taking into account closed routes and international borders, and the costs and delays of ferry systems. Also the amounts offered via texts for towing another customer's trailer were ridiculously inadequate given the realities of cost of gasoline in California and the poor mileage (worse than the website specification) of the truck. Customer service rep was responsive and sympathetic but wasn't able to correct the computer system. This was stressful because of the inappropriateness of the system's recommended check-in sites.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

the truck and rental gear were great. but the lockbox padlock needs to be LUBRICATED as it would NOT OPEN and we had to call CUSTOMER SERVICE and get help. It took 20 minutes to get the padlock open. we had the right code but it was stuck.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Ernest H. 
Rating:
5.0

Everything was great including the girl with long brown hair who made it all very easy

Debra M. 
Rating:
1.0

Better customer service at the front desk, easier access to a representative via phone call, better description of what is required from the guest during the drop off of vehicle.

Chris T. 
Rating:
5.0

Excellent service and equipment!

Thomas L. 
Rating:
5.0

Great service

vincent L. 
Rating:
5.0

We reserved the U/Haul in-line and the customer service rep rounded us to the nearest location. We mentioned that the listing was saying that the location was closed on Sundays. She assured us tha it was open. So we reserved a truck for Sunday at 2:15. When arrive we saw a closed sing on the door and another couple waiting outside. We thought maybe the stepped away and would be right back. After waiting 15 we called the toll free number and was and hold for another 20 minutes before hanging up and driving to another location. In all we wasted an hour plus to get a truck that we had reserved. This was not good!

kodjo A. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Every time I go to a Uhaul location I experience the same thing. As at this location and the one in Murrieta, there was only one person working up front to handle customers so I always have to wait in line.

TED E. 
Rating:
5.0

Best Uhaul experience at this location - making arrangements for rental equipment, location parking, and shipping materials.

Keli M. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
Rating:
5.0

The staff were all friendly and helpful in answering all of my questions.

Barbra J. 
Rating:
5.0

Nothing,, Service was excellent !!

garry D. 
Rating:
5.0

Customer did not leave a comment.

byron L. 
Rating:
5.0

Customer did not leave a comment.

ANDREA B. 
Rating:
1.0

This location was by far the worst I've ever had to experience. Zach and the girl working were incredibly rude, unhelpful and extremely unprofessional. Not only did they refuse to help me, they asked me to leave claiming they were closing, but the hours on the door didn't match what they were stating. They began arguing and cursing at my boyfriend stating they didn't give a shit why we were there. I've never been treated so poorly and have never seen someone hate their job so much. Being in customer service, you should want to help your customers. I would never recommend this location and will probably not be using uHaul again.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

Dropped off my trailer after hours and no lighting was provided at the designated drop-off area. It was hard to disconnect the trailer in the dark.

george M. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

excellent, quick, professional.

Sinclair S. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
1.0

Train your folks

Russell M. 
Rating:
5.0

All good thanks. See y'all next time.

jeff C. 
Rating:
5.0

Customer did not leave a comment.

Isaiah G. 
Rating:
5.0

Customer did not leave a comment.

jeff K. 
Rating:
5.0

Customer did not leave a comment.

Rebekah P. 
Rating:
5.0

Customer did not leave a comment.

sophia P. 
Rating:
3.0

Your counter person was like a canned speech. She repeated something she learned from corporate. I don't like dealing with pre wired robots.

William P. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

sipriano A. 
Rating:
4.0

I had to pay 14.00 for 2 gallons of gas when it was just hair below the mark, so I was charged 2 gallons and an extra 20.00 I'm sorry but that is horrible customer service and I will NEVER be using uhaul again I will rent a car from now on! And I won't be recommending you to anyone. Not a happy customer

Melissa W. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Rates were going up exorbitantly

Samuel Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george M. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
1.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

I called to get Sunday helpers at about 3:30 Saturday, two for 2 hrs. for $154, super lucky, but your employee said both cards declined. There is plenty enough in my accounts. What's wrong? I unloaded 15' truck alone and returned truck by 11:30. My bank said Uhaul employee "made inquiries," but didn't make the transaction.

Destin M. 
Rating:
5.0

Friendly staff, super fast picking up and dropping off the truck

Cheryl Y. 
Rating:
5.0

Very clean facility and staff explained all procedures clearly.

Jan M.  |  First Impressions 
Rating:
1.0

It's dangerous. I had a smaller unit 1442 and the entrance to the unit is low over hanging unfinished sheet metal. I have to duck significantly low to enter and exit the storage unit. I am 5'10". Recently I lacerated my skull on this overhang so severely I had to rush to Urgent Care after I bled all up and down the storage facility and eventually stopped the bleeding. I was hitting the emergency help buttons throughout the facility during regular business hours as I held my hand over my wound as it bled all over my face and arms. No one answered. I made it to the bathroom and was eventually able to stop the bleeding long enough to call the front desk from my cell phone. The two employees arrived with a first aide kit and assisted me in bandaging the wound so that I may be transported to nearest hospital. One comment from one of the employees was along the lines of I'm going to need stitches it looks bad.... they offered me some water and were ready to send me on my way not realizing I was in shock. I told them they should prob make out an incident report and let the manager or owner know because I'm sure they would want to see this atrocity first hand. The manager was held up in a meeting and I was surprised he wouldn't take the time to communicate with someone who was so badly injured on his property. I have been in management for 15 years. Safety is always top priority and making sure the person injured knows you are there and you care always takes top priority. I was being treated as if they see this all the time and it's no big deal. I had someone pick me up and rush me off to nearest urgent care and as I was leaving one of the employees said that the manager said he would take care of the medical expenses. I figured despite his callousness of not leaving a meeting for a moment to contact me or see me, at least he would handle the bill. So, I went to urgent care and when I tried reaching out for payment, he was not available again. Still in a meeting. Customer service relayed messages between us. Eventually I was told I would have to foot the bill and hope for reimbursement. A while later the manager reached out, said he submitted the incident report and I would have to wait and hear from their insurance company. Well it's going on three days later and havnt heard back yet. I have since closed my account.

Brian L.  |  Overall Experience 
Rating:
3.0

Only went 7 miles total. Put 1 1/2 gallons of gas in and they then charged me $38 for more gas once I returned it

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Nathanael C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

OMAR A. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Micheal L. 
Rating:
3.0

Customer did not leave a comment.

ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

MIKE U. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Clerk too very good care of our situation on returning one way rental. Our rental truck was not in system as being rented, he accepted truck and explained someone did not complete process for rental and we would receive email shortly. General contract was later received and payment was made as arranged. No worries, all went well after a few minutes of confusion.

Robert R. 
Rating:
2.0

Ordered a 15' truck. None available so had to take a 20' truck (fortunately at the same price). They wouldn't help me putting my car on the transport and securing it.

GREGORY B. 
Rating:
5.0

Smooth and efficient operation

Paul P. 
Rating:
5.0

fast service

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Georgia J. 
Rating:
2.0

I mistakenly paid for 2 storage units and I only needed one… now they do not want to refund my money for the extra storage that I did not even use or open. I will contact corporate.

JOSHUA J. 
Rating:
5.0

Your employees at the rental desk were very professional and personable. They made this experience not only safe but also fun! When I checked in the motorcycle trailer your yard gentleman was very helpful and courteous. I'll be using this location again.

joseph G. 
Rating:
5.0

Best U-Haul in the Inland Empire!!

MARIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

Customer did not leave a comment.

ERNY G. 
Rating:
5.0

Customer did not leave a comment.

Dwight N. 
Rating:
4.0

The truck was banged up badly. The brakes squeaked very loud at every stop. The desk staff was very nice

Michael K. 
Rating:
5.0

Good service

Obrian M. 
Rating:
5.0

Trailer tires werent in good condition. Two rears had lower tread

Mohamad D. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

Was sent to this location after spending A good amount of time at another location. The representative at the first location not only took the time to go check the numbers on the trailer I was trying to rent and verify that it was available but then was also having issues trying to book it simply because the main call-center essentially hijacked the item as I'm trying to book it while at the physical location. The representative that was helping me called in to the main call center and was quickly interrupted to be instructed to hang up and text them what it is that they needed. The representative then instructed me that I would have to wait for a phone call from the call center to them be able to proceed to help me. All of which I'm growing very frustrated with the system and how impersonal it's really become. If somebody calls you there's no need for you to tell them to hang up and text you what you want. To me this is just a form of laziness.

Juan Q. 
Rating:
1.0

I was lied to and charged $900 EXTRA dollars. They told me they were sending someone to make a new key for me and called every hour to postpone another hour about 5 times then finally called me and told me they weren't gonna be able to make it till the next day then the came and picked up the truck with alll my stuff in it afterr lying to me and charged me for abandoning it and the tow fees on top of a bunch of other extra fees due to this situation. This was the worst customer service I have ever seen and a scam to charge me almost a $1000 extra dollars. It's criminal if u ask me but very unprofessional and wouldn't recommend to anyone

Erick H. 
Rating:
5.0

Good service

CARLOS Q. 
Rating:
5.0

Customer did not leave a comment.

Herbert S. 
Rating:
5.0

From start to finish...VERY SATISFIED and MAJORLY IMPRESSED. Great customer service, wonderful vehicle, smooth professional pick-up and return procedures. Very reasonably priced. Thank you very much!

Andrea H. 
Rating:
1.0

Over charge for only one hour I had the truck and they tried to scam me to pay more for cash when I was in town for only 1 hour ... Short in town trip 72.00 for 60 minutes not ok horrible customer service

Merlin R. 
Rating:
5.0

You have all been very nice & the young man who helped me with space 1277 last week was super helpful & polite. Thank you.

joyce p.  |  First Impressions 
Rating:
5.0

This is my U-Haul "go-to" location. This vehicles are well maintained and the facility is very clean. The real draw for me is the staff - I always have a positive experience with them and I've been recommending them to my family and colleagues.

JEFF D. 
Rating:
5.0

Very professional, courteous and understanding of my needs.

HOWARD K. 
Rating:
5.0

Everyone was friendly and very efficient. I would definitely rent from this location again. Thank you!

VICKI S. 
Rating:
4.0

The District manager was awesome and helped us get what we needed to be done. After visiting four Uhaul stores, Jerry made a phone call to this store and we were taken care of. Great customer service!

ZUZZETTE B. 
Rating:
5.0

Customer did not leave a comment.

REGINALD G. 
Rating:
5.0

Perfect drop-off. Very quick and simple. Best part of the rental experience.

Miguel D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Excellent system...liked the quick drip off

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

Very satisfied

DIANE K. 
Rating:
5.0

Outstanding

Bahjat A. 
Rating:
5.0

Always clean always professional has all the equipment and moving supplies needed to make life easier. I always choose u-haul. Thank you!

Veronica N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REMY C. 
Rating:
5.0

Customer did not leave a comment.

Lucas C.  |  Overall Experience 
Rating:
2.0

I started with a sweet girl who was newer. She was helping me then a young man came in deciding she needed help. He was so rude to her. Made me feel uncomfortable. When I asked him a question he gave me the biggest EYE ROLL! I went nuts on him. I don’t allow my grandkids tho treat me like that I wasn’t going to let him. Gate cards still don’t work. Alarms going and won’t turn off. I’ve been in the office 7 time to correct stuff. It was a horrible . experience. Still not sure what I was charged. I need to contact my card company. I had two u hauls and should have gotten one month free for each of my storage units. I can’t wait to get my stuff out of there. I bet you’re sorry you asked how my experience was.

denise s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry T.  |  Overall Experience 
Rating:
5.0

Art was extremely helpful and we had a seamless experience! 10/10!

Tyla P.  |  First Impressions 
Rating:
5.0

Excellent experience overall.

Sean P.  |  Overall Experience 
Rating:
5.0

I would absolutely recommend the U-Haul Moving & Storage Of Temecula on Jefferson Avenue and I only wish I could give it more than 5 stars. When we moved to this area, our household goods were coming in from overseas and I knew we would be requiring more space. I began checking out self storage companies and looked at several including a big fancy looking facility close to our apartment. Although it was nice and pretty clean, after I visited the U-Haul in Temecula there was just no comparison for me. The manager, Art Guerra III runs this facility with great organization, impeccable cleanliness and excellent customer service. You may think I’m exaggerating or a relative but I am neither. There is a very sweet woman that works there who keeps everything down to the unit doors sparkling. Honestly, you could eat off the floors, It amazes me EVERY time I go there. There are 2 HUGE truck sized garage doors for unloading and picking up which makes it very convenient and comfortable should the weather be hot or raining. Inside they have large moving carts and dollies available for your convenience. They also have EVERYTHING you would require for packing and moving including of course the U-Haul trucks. If you are moving to Temecula or the surrounding area and want to store your belongings someplace with the confidence that they will stay clean, safe, secure and have customer service you feel good about, this is THE place to go.

Judy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA RAYMOND S.  |  Overall Experience 
Rating:
1.0

The facility lacked a gate at the entrance areas to better secure the facility. Due to the automatic sliding doors of facility, one can access the storage area without needing to log in so homeless people easily entered the storage area to use the bathroom. There should be better secure access to the storage facility with a code to the bathroom as homeless people were using the bathroom for all purposes. I didn’t feel secure when going to my storage unit and often couldn’t use the bathroom due to the it being unclean. Also, auto payment emails should include attached receipts. This was a business related storage unit and had to call every month to have a receipt attachment emailed to me to submit for company relates expenses. The staff is friendly and helpful but calls are often transferred to the call center and hold times are too long the majority of the time.

Patricia R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

julio g.  |  Overall Experience 
Rating:
3.0

Everything was fine overall, though a bit pricey compared to other spots I’ve used nearby, this place was always clean, easy to use, and convenient. I’m taking off two stars because of the fact that I paid rent every month on the first and moved out of my storage the 6th and I get NO money back? That’s BS and a nice kick in the balls on the way out, so I appreciate that. Well played, U-Haul. But other than that, everything was fine.

Casey H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kenny v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YUN T.  |  Overall Experience 
Rating:
5.0

I was hesitant about an indoor unit because I had furniture to move, but the available dollies and big doors quickly put me at ease. The staff was helpful and accommodating and this is one of the few facilities in the area that I can access before 7am.

donald s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raul M.  |  Overall Experience 
Rating:
5.0

EZ does it!

Raul M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve Y.  |  Overall Experience 
Rating:
5.0

Great staff. Art the manager was very helpful

Jasmine A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  Overall Experience 
Rating:
1.0

My storage unit leaked water all over my stuff and the staff never repaired the roof. My stuff got all wet several times

Thomas D.  |  Overall Experience 
Rating:
5.0

Art was the epitome of professional and has excellent customer service skills. It is a pleasure to do business with him and the staff. Thank you.

Katherine P.  |  Overall Experience 
Rating:
2.0

Instead of friend greeting on duty person stated there were no available units even though I had a reservation, 2 days prior I received a call asking for confirmation, day before I had confirmed again when renting a van. After check he provide d paperwork and access card a stated he would meet me at the unit. I went to untit saw a tag indicating Not clean Do Not Rent. I returned to desk where employee was helping another customer. I accepted the marked unit after the desk person pointed out he would not have any cleaning staff till after the holiday. Unbelievable poor customer interface and stressful event

Donald L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Freddy T.  |  Overall Experience 
Rating:
1.0

The general manager here was very rude I would not recommend this place to anyone he was very disorganized and extremely rude trying to be little me and the other customers in the office. I’m actually so upset with the experience I received I will be calling U-Haul today in hopes they will take care of the issue

VINCENT M.  |  First Impressions 
Rating:
5.0

Would recommend this location to friends

ellen l.  |  Overall Experience 
Rating:
5.0

Good customer service

Mark C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  Overall Experience 
Rating:
5.0

Great service and will to help

cHRISTIAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan E.  |  Overall Experience 
Rating:
3.0

I moved out on the third of the month (notifying staff of my vacancy physically, electronically, and by phone) and was still going to be charged on the 28th. Which I also asked four months ago off and on by phone to be changed to the 1st because I was being charged overdraft fees.... that amounts to 140 dollars in overdraft fees... so thanks it's been real nice...

Ken S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ellen l.  |  First Impressions 
Rating:
4.0

My one concern is the flow of questionable people coming in & out of the facility. This sounds judgmental, but it appeared to me that were using your facility to some suspicious activity. They had no vehicle outside, but were coming and going multiple times in the short times I was there recently emptying out my unit. At one point they had a "lookout" person hanging out near the door while they other two were in the facility. My father in law felt suspicious of them as well. We made sure that one of us was always at the unit & at our vehicle to keep am eye on things. Thank you for your services & your time.

Nicholas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul J.  |  Overall Experience 
Rating:
5.0

The staff, in particular Mr.Keith Lenz, Robert Walsh have been so courteous and kind and understanding my being stranded in Canada and why and I appreciate they are men with empathy realizing how important are ones personal possessions and not to lose them. Sometime a whole bunch of circumstance arise without us being able to nothing about them but to bear and wait things out as I am to sell my home, hoping the borders open up and finally the pendemic...I thank U-haul so much for their understanding and patience...shirley j manchur #916 & 917

Shirley J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen s.  |  Overall Experience 
Rating:
5.0

Very well run,clean, and secure location.

Geoffrey Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

maria r.  |  Overall Experience 
Rating:
2.0

I went in a few days ago and setup a hold for a storage unit and when I went back to get it it had disappeared from the computer and they rented it. I had to get a bigger unit that I did not want and did not get a discount for their mistake. In my book that is not a good way to treat your customers. I am renting a 15' truck next week and asked for a discount on the and he said " We will see what we can do " My guess is I will have to pay full price if the haven't lost my hold on it.

Rich W.  |  First Impressions 
Rating:
5.0

Access card was not working on first day due to system problems

Paul J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THomas L.  |  Overall Experience 
Rating:
1.0

Make sure to place SAFETY at the top of your list & show that you care more about your customers! The U-haul staff needs to make sure to lock their sliding door after working hours. It has been left open 24/7. That is risky & unsafe because there are a lot of people that get high on drugs that live up the street at, Extended Stay & who rent units at U-haul of Temecula. U-haul staff needs to make sure & check out their alarms if they are going off & needs to check if their cameras are working. I recommend that they get rid of the donation pile because it makes the place look like crap & it is another way for lazy customers just to dump their trash. Upon walking by the trashy donation are, I saw more that 50/ porn videos scattered & even a personal check book that was left there. I wonder if anyone wrote fake checks out to themselves & got paid? People that leave porno material also leave it soiled with bodily fluids like semen or saliva. This means that the donation pile area is contaminated & it is not meeting (COVID-19/Corona Virus) regulations. There is also a lot of junk/trash left outside by the dumpsters. It makes the place look bad. You need to get rid of the donation pile that is essentially mostly TRASH that is left behind by customers. Also please clean up the dumpsters in the back so that it does not attract the drug users that loiter in your property. ( I was harassed by 2 & that is why I moved out (08/22/20). I am sure that drug addicts may find things that they can sale for a quick drug fix. Please make this U-haul location safe & clean by making some changes. They say that "cleanliness is next to Godliness." Best of luck..

Picazzii F.  |  Overall Experience 
Rating:
5.0

very well run

Margaret R.  |  Overall Experience 
Rating:
5.0

This facility was so much better than I expected it to be! We moved in on a day where the temperature was over 100 and expected it to be a miserable experience. Instead we were able to back our U-Haul truck under one of their carports, use their many pull carts, which was great because we had a lot of boxes! And there were automatic doors that were motion sensored as we had to go in and out several times. And finally the whole facility was climate controlled so it was so much cooler than we expected! There was a nice bathroom facility and the whole place was so clean! The manager was super busy, yet he still took the time to show me how to unlock everything and use the automatic alarm and entrance. It turned out to be a great moving day!

Colleen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danika L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia S.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Always helpful.

Holly O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilbert G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff P.  |  Overall Experience 
Rating:
5.0

Love the attention to customers and how easy they made my process to get a storage. Will definitely come back to this U-Haul again.

Nelly C.  |  Overall Experience 
Rating:
5.0

I love U-Haul for your customer services and prices. I did a huge mistake with Penske when I tried to rent a truck with them. Of course, they didn't have it when I arrived. They even blamed me for making a late reservation. But U-Haul arranged everything withing minutes: we had a nice truck, a storage and a refund for bringing back a full tank. Thank you, guys!

Alexander E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
5.0

Very simple to move in and out. Helpful staff. No complaints at all.

Jessica B.  |  Overall Experience 
Rating:
5.0

Very clean, uncomplicated, and very courteous and helpful staff. I really liked the area for offering gently used furniture etc. I know quite a few things I left I personally was thanked for by other storage customers that instantly were glad to take them. Great option to have. Very good experience and will always use UHaul for my loving and storage needs and always have. The trucks are very easy to drive and clean as well.

Shannon D.  |  Overall Experience 
Rating:
5.0

Ideal location, price and friendly, helpful staff

Patricia R.  |  First Impressions 
Rating:
5.0

Fantastic service and facilities! From the moment I returned my rental truck from a cross country trip, I was greeted politely by the staff and every concern answered. Storage rooms are top notch!

Richard S.  |  First Impressions 
Rating:
5.0

So helpful and friendly

Stephanie Z.  |  First Impressions 
Rating:
5.0

Excellent customer service. Prices for units are great. Will definitely go back if I ever need a unit.

Luz T.  |  Overall Experience 
Rating:
5.0

Nicest U Storage facility I have ever seen. I had a temperature controlled unit and it was exactly what was needed. I forgot to slide the lock for the unit but was prompted to check it when leaving.

chelsea b.  |  Overall Experience 
Rating:
5.0

Keith was an extremely helpful associate and his care for the facility was very evident. He made my experience much easier and I appreciate everything he did.

christopher c.  |  First Impressions 
Rating:
4.0

only problem I experienced was moving from a larger storage to a smaller, there was a smaller open right next to my large one and when I asked if I could have I was told no,had to move a couple rows

Astrid Mona O.  |  Overall Experience 
Rating:
5.0

Quick and professional! Thank you.

JOSHUA B.  |  First Impressions 
Rating:
5.0

helpful staff and very clean facilities

Joel D.  |  Overall Experience 
Rating:
5.0

employees are really helpful. greatly appreciated

Joel D.  |  First Impressions 
Rating:
5.0

Kieth and the other young man with the awesome star wars tattoo were very helpful. They made what I anticipated to be another hectic event in my day uncomplicated. The facility itself clean and secure

Sara J.  |  First Impressions 
Rating:
5.0

Everything was great good price and great customer service

james a.  |  First Impressions 
Rating:
5.0

Thank you. For meeting nerds due to the time I had to storer my things the service that was provided to me was extremely generally was very nice

vanessa p.  |  First Impressions 
Rating:
5.0

Very nice storage facility and nice people! Thank You

Michell A.  |  Overall Experience 
Rating:
1.0

With constant threats of having my unit lien sold or having to remove locks that shouldn’t be there..

Kevyn T.  |  Overall Experience 
Rating:
5.0

Great Job!

J. David A.  |  Overall Experience 
Rating:
5.0

Will use again Soon! Thank You

Michell A.  |  First Impressions 
Rating:
4.0

Everything was awesome, except the smell in the back of the building was horrible. Probably something in another storage unit...

stoney s.  |  Overall Experience 
Rating:
5.0

Everything was fast and went off without a hitch. I'm very happy

Cyndee B.  |  Overall Experience 
Rating:
5.0

Did a great job

Butch D.  |  Overall Experience 
Rating:
5.0

Thanks for all the help!

john e.  |  First Impressions 
Rating:
5.0

Well use u- haul again very nice people

Butch D.  |  First Impressions 
Rating:
5.0

Great customer service

eva b.  |  First Impressions 
Rating:
5.0

Move in experience was easy. Staff was helpful.

Timothy B.  |  First Impressions 
Rating:
5.0

Always friendly service at this location. Facility was always very clean and staff super friendly and helpful.

KIM S.  |  Overall Experience 
Rating:
5.0

Everyone is very knowledgeable. They go into details to explain all information needed.

gracei r.  |  Reservation 
Rating:
5.0

This is the most accommodating Uhaul location that I have utilized in my 71 moves! :) Karen Cullen is extremely professional and friendly. She has a "can do" attitude. Great move!

Karen H.  |  Overall Experience 
Rating:
5.0

Karen, the General Manager was absolutely the best in servicing our needs.

ROBIN B.  |  Reservation 
Rating:
5.0

None

Steve S.  |  Overall Experience 
Rating:
5.0

Great service and clean facility. Helpful friendly staff

Robert B.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and pleasant I received courtesy calls and emails when I was working out of town simply as a reminder... I would not hesitate to use them again.

Stephen S.  |  Overall Experience 
Rating:
4.0

too long a wait at counter at check in time.

Norman W.  |  Overall Experience 
Rating:
5.0

I felt like a friend was watching over my stuff

Joseph L.  |  Overall Experience 
No reviews have been submitted for this location.

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