Customer Reviews for U-Haul Moving & Storage of Temecula

2,640 reviews

27941 Jefferson Av   Temecula, CA 92590
(Across from I-15 Between Overland and Rancho California rd, Shared Property with RV Supercenter)

(951) 972-8558

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(951) 972-8558

27941 Jefferson Av
Temecula, CA 92590
(Across from I-15 Between Overland and Rancho California rd, Shared Property with RV Supercenter)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Eileen was great and very helpful.

George A 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

No need it was a fast and easy experience

CARLOS D 
Rating:
5.0

Got what I paid for. Quick pick up and drop off and was allowed to leave my pov at the store while I moved. Very much satisfied.

JOSEPH D 
Rating:
5.0

Great service and Rep

ERNEST S 
Rating:
5.0

Very friendly and professional stuff

Carlos G 
Rating:
5.0

everything perfect thank you

Afsi S 
Rating:
5.0

I really like the place the people that work there are very helpful and it's very clean you don't have to worry about your stuff it's a safe place to store your things

DONNA B  |  First Impressions 
Rating:
5.0

The customer service we get is amazing at this location

Ronald M 
Rating:
3.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Eva & her team were friendly and answered all my questions regarding my truck rental and storage unit. Keep up the good work !

Eileen C  |  First Impressions 
Rating:
5.0

You are the very best!!! Thank you

silvano m  |  Overall Experience 
Rating:
5.0

Great service

Felipe D 
Rating:
4.0

Customer did not leave a comment.

Benjamin M 
Rating:
5.0

Customer did not leave a comment.

Kelly C 
Rating:
1.0

make it clear in documentation that dolly is part of rental.

Adam T 
Rating:
5.0

Very helpful people!

ERNEST S 
Rating:
5.0

Customer did not leave a comment.

Edward R 
Rating:
5.0

Helpful and friendly staff. Excellent 20' truck and easy pick up location

David A 
Rating:
5.0

Customer did not leave a comment.

susan c 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

The new van I rented was the best moving vehicle I have ever rented. Let's put it this way, next time I buy bulk at Costco I'm going to rent that van again.

Patrick O 
Rating:
5.0

Customer did not leave a comment.

Paul V 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

manuel m 
Rating:
4.0

I wish I’d read the fine print I clicked checked out of my locker three days after my payment so I’m actually losing 27 days of storage which cannot be prorated as a rebate or refund.

James B  |  Overall Experience 
Rating:
5.0

Customer service was amazing

silvio m 
Rating:
3.0

Box truck I rented needed an alignment pretty bad.

benji m 
Rating:
5.0

Customer did not leave a comment.

Howard C  |  First Impressions 
Rating:
5.0

Eva was great, as well as all staff. Hours, service and pricing was all excellent and convenient.

erik l 
Rating:
5.0

Customer did not leave a comment.

Pedro R 
Rating:
5.0

Customer did not leave a comment.

Pedro R 
Rating:
5.0

Repeated customer. Location is convenient and extended hours of operation are very helpful. Easy and quick in/out.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Wey W 
Rating:
5.0

Excellent Customer Service by Nedson.

frank o 
Rating:
5.0

Great customer service

Paul P 
Rating:
5.0

Very good.

JUNHONG F 
Rating:
5.0

Customer did not leave a comment.

KENNETH R 
Rating:
5.0

Customer did not leave a comment.

Eran R 
Rating:
5.0

I will definitely use this particular UHaul again. They were accommodating and easy to work with.

Shirlyn P 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Jama M 
Rating:
5.0

Great service at the desk and yard.

Frank G 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

The people I deal with may change over time but who ever is trading the staff is great at it. I rent there often and they always help me

Lance W 
Rating:
5.0

Good service

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

Colleen A 
Rating:
5.0

Customer did not leave a comment.

jose m 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Thank you

David H 
Rating:
5.0

Customer did not leave a comment.

Sophie H 
Rating:
5.0

Staff was very friendly and helpful. Pick up and drop was fast and easy

Tom P 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
4.0

Customer did not leave a comment.

Edgar D 
Rating:
5.0

Customer service was awesome. Please don’t go all apps. I really enjoy being able to talk to a person.

Joshua T 
Rating:
5.0

Customer did not leave a comment.

Doo K 
Rating:
5.0

Customer did not leave a comment.

phil C 
Rating:
5.0

This place was great and the guy who checked us in was great.

Baylie V 
Rating:
5.0

Customer did not leave a comment.

tanya u 
Rating:
5.0

Great service, we were in and out and the employees were very friendly and even though they are understaffed they were able to get through the rush of customers quickly and very professionally! They deserve a raise, young lady with black hair and tall gentleman young guy. I apologize I didn’t get their names. Thank you!

pablo c 
Rating:
5.0

Everything was a breeze from start to finish! Great customer service and quick responses! The vehicle was a good one

DEBRA M 
Rating:
4.0

Customer did not leave a comment.

David A 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Chantal H 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Adam C 
Rating:
4.0

Customer did not leave a comment.

JUDD C  |  Online Move In 
Rating:
4.0

Everyone was great and the truck worked as advertised! Thanks

Parker A 
Rating:
5.0

Customer did not leave a comment.

Bradley S 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Fast and friendly

Paul P 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

The lights to the truck did not work. We had to use high beams. Lights go out, so this is something that should be checked. I would make sure the lights work before the truck goes out. Other than that the truck was great.

BRADLEY H 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Dustin was great!

Angelica L 
Rating:
5.0

The manager was so helpful and so kind. Best customer service you could ask for. We rent a uhaul every Christmas so we can deliver over 100 meals and blankets to senior citizens who are in need of a Christmas meal. Thank you uhaul for being so helpful!!!

Debbie H 
Rating:
5.0

The return was easy and the gentleman who greeted us was very professional which made the entire experience enjoyable and a credit to your Business

Edward L 
Rating:
4.0

The vehicle was great and clean. Although the App pickup and drop off process was horrible! First off the App will not let you add an order to your account unless the name matches. But customer support agent and FAQ don't cover this. So I spent 45 min on chat with uhaul support and they couldn't figure it out. I finally figured it out later that night on my own... Then pickup took about 45 minutes because the APP was slow and couldn't connect when finding my location. Then on drop off it took another 45 minutes to finish a full 8 step process that the employee should be doing.. including 8+ pictures... What the hell? Do I get a discount for doing the uhaul staff's job? I will never use the uhaul app ever again. I'll go to a different company just to avoid this process.

Ginett C 
Rating:
5.0

The rental process was fast and painless. The Uhaul staff were professional and provided prompt service. Kudos!

Manuel M 
Rating:
5.0

Well maintained service center/yard with good staff.

Jerry O 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Customer did not leave a comment.

Monserrate G 
Rating:
1.0

Not over charge me when you tell me I’m good and not to worry about drop off mix up. Won’t use this location again

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Kiersten O  |  Online Move In 
Rating:
4.0

Thank you for helping us with our move.

dennis k 
Rating:
5.0

Nothing

GREG C 
Rating:
4.0

The radio was not functioning all the time. Sometimes it was interfering with the other buttons so sometimes during that long haul (about half the time) I didn't have a functioning radio. :(

Lorna G 
Rating:
5.0

I appreciate the good customer service I received that help me maneuver through an alert that was preventing me from renting a Uhaul.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
4.0

The whole process was seamless. Great staff at this location. Very helpful & pleasant to work with.

Kevin G 
Rating:
5.0

Everything went smoothly and the staff was very friendly.

patrick m 
Rating:
5.0

Amazing service, equipment and process. Uhaul is my go to for moving and renting of trucks.

Andres C 
Rating:
5.0

No improvement needed. Service provided by Nestor was excellent...top notch! Nestor was courteous and extremely helpful. My driver was late and Nestor even searched the area for a place for me to get coffee. Eva stepped in to help as well when Nestor was assisting others. Thanks to both!!

Dawn T 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Excellent service and facility. The staff on move-in was more than accommodating and very nice to work with. Appreciated their going the extra mile. Moving out was also great, even though I rented for a only short time. Customer service through the call center was also great.

SAUNDRA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mazin A 
Rating:
5.0

Great customer service. Very easy to rent stuff

Dane T 
Rating:
5.0

The man who helped me figure out my car’s electrical issues was so helpful. I didn’t see a name tag on him but he really went above and beyond. I’ve never received such generous customer care in my life. Thank you!

Cheryl S 
Rating:
4.0

The ladies in the office are very rude and not professional at all.

DONNA C  |  Overall Experience 
Rating:
5.0

Was truly impressed with staff and facility. They went above and beyond in their professional and friendly help. A convenient storage location closer to my residence was my only reason for relocating.

joan z  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Michele J  |  Overall Experience 
Rating:
5.0

Best moving service for the dollar. Convenient and well maintained facilities. Always helpful and friendly.

joan z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mattie S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel C  |  Overall Experience 
Rating:
5.0

Evie was great setting us up and Serenity did a great job servicing our needs…U-Haul is our favorite storage facilities and truck rentals… Thank you, Mark & Melodie

Melodie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deshawn A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph r  |  Overall Experience 
Rating:
5.0

Great, helpful staff.

William M  |  First Impressions 
Rating:
2.0

The alarm on my unit went off every time I went there. They said they're was nothing they could do to fix it. They charged me for an extra month of rent when I moved out on the due date. Not happy at all.

Tiffany D  |  Overall Experience 
Rating:
4.0

Some people that work there need common sense.

Jonjohn R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roy c  |  Overall Experience 
Rating:
5.0

ALL the staff was friendly and engaging.Jeremy went above and beyond to help. I will definitely return to this location whenever I have storage need and recommend this facility to whoever had storage/moving needs.

Shane W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter T  |  Overall Experience 
Rating:
5.0

Thank you for all your help!!

Sally B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shiffon C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

gwen l  |  Overall Experience 
Rating:
5.0

Jeremy Davenport helped my husband and I with our U-Haul rental and subsequent storage rental. He was helpful and kind at both encounters. He even walked me to our storage unit and assisted me with checking-in as I was learning the key card system. Customer service was gold standard. I will definitely rent from this location again. Thank you.

Catherine W  |  First Impressions 
Rating:
5.0

This was the coolest place ever it was like visiting Disneyland

dustin p  |  Overall Experience 
Rating:
5.0

Jeremy Davenport was very helpful and provided top notch service. Would highly recommend and look forward to doing business with him and his team again. Thanks, Phil Hickey

PHILLIP H  |  Overall Experience 
Rating:
5.0

My experience was very welcoming and informative. Time in the store was minimal and I was walked through the storage area and everything was explained very well. Thank you for a great experience!

Lance C  |  First Impressions 
Rating:
3.0

Had my unit for 3 years, wasn’t happy that they went up all those 3 years, didn’t like how they called my references that was annoying, never not paid, emailing was enough notice but to constant call references, and sending multiple emails was the extreme. One thing I can say the facility was clean, no rodents, nor smells and secure easy access, advice stop with all the calling references, and all the emails, a letter, and email is sufficient enough!

Michelle R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EDWIN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean M  |  Online Move In 
Rating:
5.0

The storage center in Temecula renewed my faith in UHaul after an awful experience with the beginning of my move with the trailer pickup.

WILLIAM H  |  Overall Experience 
Rating:
1.0

I was falsely charged for a unit I never signed up for. Luckily the agent that called requesting payment understood that I never ordered a unit. Please fix system for others, could be a huge loophole creating a negative experience for customers. Agent was very nice, but the system is faulty…

Charles D  |  Overall Experience 
Rating:
5.0

Thanks for all the assistance Nice staff very professional

Charlene W  |  Overall Experience 
Rating:
5.0

Great place. Helpful staff. I’ll always use this location for my moving and storage needs. Thank you!!

LAURIE C  |  First Impressions 
Rating:
5.0

The staff were very friendly and helpful starting from the customer service lady to the guy who helped me hook up the trailer to my car. This guy is very iknowledgeable and cared for my safety as he answered all my questions. I will recommend this place to anyone who might need this service.

ALBERT C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph r  |  First Impressions 
Rating:
5.0

Very smooth operation and noticed the employees are all very energetic and knowledgable, happy to serve.

Margaret B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lillian F  |  Overall Experience 
Rating:
5.0

I used a small, 5 x 5 storage unit for almost a year with no problems. The unit was clean, the price per month was reasonable, and the staff was great! I even purchased some of their packing material (boxes, tape and paper) to pack my things in for storage. I would definitely use U-Hual again!

Susan E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann P  |  Overall Experience 
Rating:
5.0

Make access 24/7

James D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justyn W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

johquin P  |  First Impressions 
Rating:
3.0

This location is supposed to be climate controlled. Every time I went to my storage unit it was like walking into a sauna and I would immediately break into a sweat from the extreme hot temperature this storage facility is kept at! I was there multiple times, and every time I checked the temperature on the thermostat it was always 86 degrees. That is way too hot!! This is the reason why I would not recommend this U-Haul storage facility to a friend. For a climate controlled unit, I would expect it to be kept 10 degrees cooler at all times. Other than that, the staff is very nice and friendly. Special shoutout to Maria, the cleaning lady at this location. She does an amazing job at keeping the facility and the bathroom clean.

SILA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARISSA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Man E  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Sezen S  |  First Impressions 
Rating:
5.0

Always helpful and friendly.

Richard G  |  Overall Experience 
Rating:
5.0

Great honest customer service

Jeremy L  |  First Impressions 
Rating:
2.0

We reserved a 5×10×8 2 weeks in advanced with the manager. Then when we got there we were told we were getting a 5×10×6 because someone else "walked in" and that "walk ins take priority over reservations" ? In what world does reserving something put you behind someone walking in and taking what you reserved? The staff seemingly didn't care to tell us any reasoning, nor why I will be paying the same price for a smaller unit. I would've chosen another storage unit had I known this ahead of time, but it was too late to change unfortunately.

sam l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA M  |  Overall Experience 
Rating:
2.0

Customer service bad..they dont help at all ask for help and i had to rent a storage somevwhere ekse

Maria E  |  Overall Experience 
Rating:
5.0

Very clean facility and friendly staff - highly recommend !

Jan M  |  Overall Experience 
Rating:
5.0

Amazing customer service. Absolutely prefer this specific location as they were phenomenal when it came to understanding my situation and needs. Highly recommend using Uhaul for any moving or storage needs.

Jeremy C  |  First Impressions 
Rating:
5.0

Wouldn't go anywhere

Carol C  |  First Impressions 
Rating:
5.0

Storage facilities very clean and safe..helpful and friendly staff, made my move go smoothly!

Sierra C  |  Overall Experience 
Rating:
1.0

very diffucult to get a truck very difficult to get the right size and place for storage one way drop off is inconvenient horrible computer online connection as well as phone times for help over all terible experience start to finsh last time use uhual ever

Jeanne S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bret B  |  Overall Experience 
Rating:
3.0

Rates were going up exorbitantly

Samuel Y  |  Overall Experience 
Rating:
5.0

Very clean facility and staff explained all procedures clearly.

Jan M  |  First Impressions 
Rating:
1.0

It's dangerous. I had a smaller unit 1442 and the entrance to the unit is low over hanging unfinished sheet metal. I have to duck significantly low to enter and exit the storage unit. I am 5'10". Recently I lacerated my skull on this overhang so severely I had to rush to Urgent Care after I bled all up and down the storage facility and eventually stopped the bleeding. I was hitting the emergency help buttons throughout the facility during regular business hours as I held my hand over my wound as it bled all over my face and arms. No one answered. I made it to the bathroom and was eventually able to stop the bleeding long enough to call the front desk from my cell phone. The two employees arrived with a first aide kit and assisted me in bandaging the wound so that I may be transported to nearest hospital. One comment from one of the employees was along the lines of I'm going to need stitches it looks bad.... they offered me some water and were ready to send me on my way not realizing I was in shock. I told them they should prob make out an incident report and let the manager or owner know because I'm sure they would want to see this atrocity first hand. The manager was held up in a meeting and I was surprised he wouldn't take the time to communicate with someone who was so badly injured on his property. I have been in management for 15 years. Safety is always top priority and making sure the person injured knows you are there and you care always takes top priority. I was being treated as if they see this all the time and it's no big deal. I had someone pick me up and rush me off to nearest urgent care and as I was leaving one of the employees said that the manager said he would take care of the medical expenses. I figured despite his callousness of not leaving a meeting for a moment to contact me or see me, at least he would handle the bill. So, I went to urgent care and when I tried reaching out for payment, he was not available again. Still in a meeting. Customer service relayed messages between us. Eventually I was told I would have to foot the bill and hope for reimbursement. A while later the manager reached out, said he submitted the incident report and I would have to wait and hear from their insurance company. Well it's going on three days later and havnt heard back yet. I have since closed my account.

Brian L  |  Overall Experience 
Rating:
5.0

Best U-Haul in the Inland Empire!!

MARIA S  |  Overall Experience 
Rating:
5.0

You have all been very nice & the young man who helped me with space 1277 last week was super helpful & polite. Thank you.

joyce p  |  First Impressions 
Rating:
5.0

Always clean always professional has all the equipment and moving supplies needed to make life easier. I always choose u-haul. Thank you!

Veronica N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas C  |  Overall Experience 
Rating:
2.0

I started with a sweet girl who was newer. She was helping me then a young man came in deciding she needed help. He was so rude to her. Made me feel uncomfortable. When I asked him a question he gave me the biggest EYE ROLL! I went nuts on him. I don’t allow my grandkids tho treat me like that I wasn’t going to let him. Gate cards still don’t work. Alarms going and won’t turn off. I’ve been in the office 7 time to correct stuff. It was a horrible . experience. Still not sure what I was charged. I need to contact my card company. I had two u hauls and should have gotten one month free for each of my storage units. I can’t wait to get my stuff out of there. I bet you’re sorry you asked how my experience was.

denise s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry T  |  Overall Experience 
Rating:
5.0

Art was extremely helpful and we had a seamless experience! 10/10!

Tyla P  |  First Impressions 
Rating:
5.0

Excellent experience overall.

Sean P  |  Overall Experience 
Rating:
5.0

I would absolutely recommend the U-Haul Moving & Storage Of Temecula on Jefferson Avenue and I only wish I could give it more than 5 stars. When we moved to this area, our household goods were coming in from overseas and I knew we would be requiring more space. I began checking out self storage companies and looked at several including a big fancy looking facility close to our apartment. Although it was nice and pretty clean, after I visited the U-Haul in Temecula there was just no comparison for me. The manager, Art Guerra III runs this facility with great organization, impeccable cleanliness and excellent customer service. You may think I’m exaggerating or a relative but I am neither. There is a very sweet woman that works there who keeps everything down to the unit doors sparkling. Honestly, you could eat off the floors, It amazes me EVERY time I go there. There are 2 HUGE truck sized garage doors for unloading and picking up which makes it very convenient and comfortable should the weather be hot or raining. Inside they have large moving carts and dollies available for your convenience. They also have EVERYTHING you would require for packing and moving including of course the U-Haul trucks. If you are moving to Temecula or the surrounding area and want to store your belongings someplace with the confidence that they will stay clean, safe, secure and have customer service you feel good about, this is THE place to go.

Judy B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R  |  Overall Experience 
Rating:
1.0

The facility lacked a gate at the entrance areas to better secure the facility. Due to the automatic sliding doors of facility, one can access the storage area without needing to log in so homeless people easily entered the storage area to use the bathroom. There should be better secure access to the storage facility with a code to the bathroom as homeless people were using the bathroom for all purposes. I didn’t feel secure when going to my storage unit and often couldn’t use the bathroom due to the it being unclean. Also, auto payment emails should include attached receipts. This was a business related storage unit and had to call every month to have a receipt attachment emailed to me to submit for company relates expenses. The staff is friendly and helpful but calls are often transferred to the call center and hold times are too long the majority of the time.

Patricia R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

julio g  |  Overall Experience 
Rating:
3.0

Everything was fine overall, though a bit pricey compared to other spots I’ve used nearby, this place was always clean, easy to use, and convenient. I’m taking off two stars because of the fact that I paid rent every month on the first and moved out of my storage the 6th and I get NO money back? That’s BS and a nice kick in the balls on the way out, so I appreciate that. Well played, U-Haul. But other than that, everything was fine.

Casey H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kenny v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YUN T  |  Overall Experience 
Rating:
5.0

I was hesitant about an indoor unit because I had furniture to move, but the available dollies and big doors quickly put me at ease. The staff was helpful and accommodating and this is one of the few facilities in the area that I can access before 7am.

donald s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raul M  |  Overall Experience 
Rating:
5.0

EZ does it!

Raul M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve Y  |  Overall Experience 
Rating:
5.0

Great staff. Art the manager was very helpful

Jasmine A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra W  |  Overall Experience 
Rating:
1.0

My storage unit leaked water all over my stuff and the staff never repaired the roof. My stuff got all wet several times

Thomas D  |  Overall Experience 
Rating:
5.0

Art was the epitome of professional and has excellent customer service skills. It is a pleasure to do business with him and the staff. Thank you.

Katherine P  |  Overall Experience 
Rating:
2.0

Instead of friend greeting on duty person stated there were no available units even though I had a reservation, 2 days prior I received a call asking for confirmation, day before I had confirmed again when renting a van. After check he provide d paperwork and access card a stated he would meet me at the unit. I went to untit saw a tag indicating Not clean Do Not Rent. I returned to desk where employee was helping another customer. I accepted the marked unit after the desk person pointed out he would not have any cleaning staff till after the holiday. Unbelievable poor customer interface and stressful event

Donald L  |  First Impressions 
Rating: