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Customer Reviews for U-Haul Moving & Storage of Temecula
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Temecula
I moved out on the third of the month (notifying staff of my vacancy physically, electronically, and by phone) and was still going to be charged on the 28th. Which I also asked four months ago off and on by phone to be changed to the 1st because I was being charged overdraft fees.... that amounts to 140 dollars in overdraft fees... so thanks it's been real nice...
My one concern is the flow of questionable people coming in & out of the facility. This sounds judgmental, but it appeared to me that were using your facility to some suspicious activity. They had no vehicle outside, but were coming and going multiple times in the short times I was there recently emptying out my unit. At one point they had a "lookout" person hanging out near the door while they other two were in the facility. My father in law felt suspicious of them as well. We made sure that one of us was always at the unit & at our vehicle to keep am eye on things. Thank you for your services & your time.
The staff, in particular Mr.Keith Lenz, Robert Walsh have been so courteous and kind and understanding my being stranded in Canada and why and I appreciate they are men with empathy realizing how important are ones personal possessions and not to lose them. Sometime a whole bunch of circumstance arise without us being able to nothing about them but to bear and wait things out as I am to sell my home, hoping the borders open up and finally the pendemic...I thank U-haul so much for their understanding and patience...shirley j manchur #916 & 917
Very well run,clean, and secure location.
I went in a few days ago and setup a hold for a storage unit and when I went back to get it it had disappeared from the computer and they rented it. I had to get a bigger unit that I did not want and did not get a discount for their mistake. In my book that is not a good way to treat your customers. I am renting a 15' truck next week and asked for a discount on the and he said " We will see what we can do " My guess is I will have to pay full price if the haven't lost my hold on it.
Access card was not working on first day due to system problems
Make sure to place SAFETY at the top of your list & show that you care more about your customers! The U-haul staff needs to make sure to lock their sliding door after working hours. It has been left open 24/7. That is risky & unsafe because there are a lot of people that get high on drugs that live up the street at, Extended Stay & who rent units at U-haul of Temecula. U-haul staff needs to make sure & check out their alarms if they are going off & needs to check if their cameras are working. I recommend that they get rid of the donation pile because it makes the place look like crap & it is another way for lazy customers just to dump their trash. Upon walking by the trashy donation are, I saw more that 50/ porn videos scattered & even a personal check book that was left there. I wonder if anyone wrote fake checks out to themselves & got paid? People that leave porno material also leave it soiled with bodily fluids like semen or saliva. This means that the donation pile area is contaminated & it is not meeting (COVID-19/Corona Virus) regulations. There is also a lot of junk/trash left outside by the dumpsters. It makes the place look bad. You need to get rid of the donation pile that is essentially mostly TRASH that is left behind by customers. Also please clean up the dumpsters in the back so that it does not attract the drug users that loiter in your property. ( I was harassed by 2 & that is why I moved out (08/22/20). I am sure that drug addicts may find things that they can sale for a quick drug fix. Please make this U-haul location safe & clean by making some changes. They say that "cleanliness is next to Godliness." Best of luck..
very well run
This facility was so much better than I expected it to be! We moved in on a day where the temperature was over 100 and expected it to be a miserable experience. Instead we were able to back our U-Haul truck under one of their carports, use their many pull carts, which was great because we had a lot of boxes! And there were automatic doors that were motion sensored as we had to go in and out several times. And finally the whole facility was climate controlled so it was so much cooler than we expected! There was a nice bathroom facility and the whole place was so clean! The manager was super busy, yet he still took the time to show me how to unlock everything and use the automatic alarm and entrance. It turned out to be a great moving day!
Very friendly staff. Always helpful.
Love the attention to customers and how easy they made my process to get a storage. Will definitely come back to this U-Haul again.
I love U-Haul for your customer services and prices. I did a huge mistake with Penske when I tried to rent a truck with them. Of course, they didn't have it when I arrived. They even blamed me for making a late reservation. But U-Haul arranged everything withing minutes: we had a nice truck, a storage and a refund for bringing back a full tank. Thank you, guys!
Very simple to move in and out. Helpful staff. No complaints at all.
Very clean, uncomplicated, and very courteous and helpful staff. I really liked the area for offering gently used furniture etc. I know quite a few things I left I personally was thanked for by other storage customers that instantly were glad to take them. Great option to have. Very good experience and will always use UHaul for my loving and storage needs and always have. The trucks are very easy to drive and clean as well.
Ideal location, price and friendly, helpful staff
Fantastic service and facilities! From the moment I returned my rental truck from a cross country trip, I was greeted politely by the staff and every concern answered. Storage rooms are top notch!
So helpful and friendly
Excellent customer service. Prices for units are great. Will definitely go back if I ever need a unit.
Nicest U Storage facility I have ever seen. I had a temperature controlled unit and it was exactly what was needed. I forgot to slide the lock for the unit but was prompted to check it when leaving.
Keith was an extremely helpful associate and his care for the facility was very evident. He made my experience much easier and I appreciate everything he did.
only problem I experienced was moving from a larger storage to a smaller, there was a smaller open right next to my large one and when I asked if I could have I was told no,had to move a couple rows
Quick and professional! Thank you.
helpful staff and very clean facilities
employees are really helpful. greatly appreciated
Kieth and the other young man with the awesome star wars tattoo were very helpful. They made what I anticipated to be another hectic event in my day uncomplicated. The facility itself clean and secure
Everything was great good price and great customer service
Thank you. For meeting nerds due to the time I had to storer my things the service that was provided to me was extremely generally was very nice
Very nice storage facility and nice people! Thank You
With constant threats of having my unit lien sold or having to remove locks that shouldn’t be there..
Great Job!
Will use again Soon! Thank You
Everything was awesome, except the smell in the back of the building was horrible. Probably something in another storage unit...
Everything was fast and went off without a hitch. I'm very happy
Did a great job
Thanks for all the help!
Well use u- haul again very nice people
Great customer service
Move in experience was easy. Staff was helpful.
Always friendly service at this location. Facility was always very clean and staff super friendly and helpful.
Everyone is very knowledgeable. They go into details to explain all information needed.
This is the most accommodating Uhaul location that I have utilized in my 71 moves! :) Karen Cullen is extremely professional and friendly. She has a "can do" attitude. Great move!
Karen, the General Manager was absolutely the best in servicing our needs.
None
Great service and clean facility. Helpful friendly staff
Staff was extremely helpful and pleasant I received courtesy calls and emails when I was working out of town simply as a reminder... I would not hesitate to use them again.
too long a wait at counter at check in time.
I felt like a friend was watching over my stuff
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