Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was hard to move the steering wheel when changing gears from drive to reverse.q
MAXIMILIANO R.
Rating:
5.0
Customer did not leave a comment.
MATTHEW M.
Rating:
4.0
Customer did not leave a comment.
STEPHEN T.
Rating:
5.0
Customer did not leave a comment.
MICHAEL W.
Rating:
5.0
Nothing. The employees were very efficient and everything was done in a safe and timely manner!
nancy sue M.
Rating:
5.0
Customer did not leave a comment.
YUN T.
|
Overall Experience
Rating:
4.0
Great customer service. Keep up the great work.
Daniel A.
Rating:
5.0
I was hesitant about an indoor unit because I had furniture to move, but the available dollies and big doors quickly put me at ease. The staff was helpful and accommodating and this is one of the few facilities in the area that I can access before 7am.
donald s.
|
First Impressions
Rating:
5.0
THIS PLACE IS AWESOME, THE BEST EXPERIENCE FROM ALL THE UHAUL PLACES I'VE BEEN.
FRIENDLY SERVICE.
FRUMENCIO H.
Rating:
4.0
Customer did not leave a comment.
Tim B.
Rating:
5.0
Customer did not leave a comment.
Ikemi V.
Rating:
5.0
Super easy
Nicholas H.
Rating:
5.0
Customer did not leave a comment.
Raul M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
James R.
Rating:
5.0
We picked up on a Sunday morning and Zach (I think that was his name) was extremely helpful. He took his time to make sure we were set with our trailer, helped us connect it and answered any questions we had, despite the fact that he was the ONLY one working with an extremely long line. I was impressed with how positive he remained despite being sorely understaffed. I understand call outs happen but get that guy some help!
Adam T.
Rating:
5.0
Arrived a little late for scheduled pick up, van was ready and check out was very easy and fast.
RUSSELL G.
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
4.0
This was my S3COND location, as my rented vehicle was not there. This office refused to deliver, so I had to add on another 50 miles to my mileage count for a round trip, AS WELL AS ADDITIONAL LYFT COSTS for travelling to and from this location. Somehow, they think a $50 deduction in fee will cover it. NOPE.
CURTIS F.
Rating:
4.0
You need to let the customer know what pictures they will need to take in order to complete a UHaul/Share finalization of the bill.
I did not know I would have to upload pictures of the odometer and fuel; and the driver's side and cabin, and the location shot. It would be better if you prepared me for this ahead of time so I did not have to unlock the aft bay in order to take the picture.
Wayne C.
Rating:
5.0
EZ does it!
Raul M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA S.
Rating:
3.0
I had a reservation a week early and was notified the night before that I would have to pick up at a farther location.
Steven R.
Rating:
5.0
Customer did not leave a comment.
Mark B.
Rating:
4.0
Nothing, the employees were knowledgeable and helpful.
SALVADOR W.
Rating:
5.0
Customer did not leave a comment.
KARL S.
Rating:
4.0
Customer did not leave a comment.
Steve Y.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jane M.
Rating:
5.0
Thank you for everything
DANIEL Q.
Rating:
5.0
I met four employees during my pick-up and return process. They were all very helpful. Lisa was awesome on the phone helping me reserve the right trailer.
I don't know how well vehicles are maintained or who is responsible for that. The sound I was getting from the front wheels sounded like the wheel bearings were bad.
Had I been on a longer trip, this would have been concerning, but I was very local and didn't need to worry.
Other than that, I had a seemless experience and was met with the utmost respect and professionalism.
Paul B.
Rating:
1.0
My storage unit leaked water all over my stuff and the staff never repaired the roof. My stuff got all wet several times
Thomas D.
|
Overall Experience
Rating:
5.0
Great customer service
Jeffery V.
Rating:
1.0
Ac did not work and I had to drive 6 hours to Arizona with extreme heat 111 degrees. This bad review is for the U-haul in Temecula, CA at 27941 Jefferson Ave, Temecula, CA 92590
DIMER V.
Rating:
5.0
The employees here are very friendly and helpful
MARK HENRY H.
Rating:
4.0
Customer did not leave a comment.
Rose R.
Rating:
5.0
Drop off was quick and easy.
MARK W.
Rating:
4.0
Customer did not leave a comment.
ABNER J.
Rating:
5.0
Thank You for great Service!!
Ross S.
Rating:
5.0
Customer did not leave a comment.
WILLIAM B.
Rating:
5.0
Zach was great and so was the young man that I returned it to too thank u
mary M.
Rating:
5.0
Ok
JUAN S.
Rating:
5.0
They are a full service U-Haul center. Storage, truck rental and they will install a trailer hitch.
Joseph W.
Rating:
5.0
Easy process and polite personnel.
CHRISSY S.
Rating:
5.0
Very good service. Great location.
STEPHEN M.
Rating:
5.0
Staff made it easy to return and helped with a lost receipt item
ERIC L.
Rating:
5.0
nice friendly professional staff. they have been here for many years and it shows, nice facility, great staff good selection of vehicles. Skip the others and stop here when you need a truck or a trailer.
MARTIN W.
Rating:
5.0
Art was the epitome of professional and has excellent customer service skills. It is a pleasure to do business with him and the staff. Thank you.
Katherine P.
|
Overall Experience
Rating:
1.0
The location is way understaffed. There was only one employee working - he had a line waiting - People returning and picking up units. I had a 9am appointment - but sis not get helped till around 10am. Josh the working on site - did an awesome John. I tried to call the manager to let him know the fine job Josh was doing. Unfortunately Arthur did not answer the call
michael W.
Rating:
5.0
Customer did not leave a comment.
Eugene F.
Rating:
3.0
Customer did not leave a comment.
Edmund O.
Rating:
5.0
Customer did not leave a comment.
YVETTE R.
Rating:
5.0
Customer did not leave a comment.
Mike V.
Rating:
5.0
Customer did not leave a comment.
Boaz O.
Rating:
1.0
Improve on correct information. U-haul cost me unnecessary money.
Phyllis S.
Rating:
3.0
I didn't notice any instructions either when on-site or on the app regarding the key dropbox.
Ryland T.
Rating:
1.0
Customer communication is bad at every U-Haul. I guess customer service doesn't matter when your busy and making millions.
Christopher M.
Rating:
2.0
Instead of friend greeting on duty person stated there were no available units even though I had a reservation, 2 days prior I received a call asking for confirmation, day before I had confirmed again when renting a van. After check he provide d paperwork and access card a stated he would meet me at the unit. I went to untit saw a tag indicating Not clean Do Not Rent. I returned to desk where employee was helping another customer. I accepted the marked unit after the desk person pointed out he would not have any cleaning staff till after the holiday. Unbelievable poor customer interface and stressful event
Donald L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rafael V.
Rating:
5.0
Customer did not leave a comment.
Ritchie R.
Rating:
5.0
Customer did not leave a comment.
JAMES G.
Rating:
5.0
Customer did not leave a comment.
MICHAEL N.
Rating:
5.0
Customer did not leave a comment.
Kimberly G.
Rating:
5.0
I think you have it covered pretty well.
CONNIE D.
Rating:
5.0
Customer did not leave a comment.
Stephen M.
Rating:
5.0
Customer did not leave a comment.
DAVID B.
Rating:
5.0
Customer did not leave a comment.
miguel O.
Rating:
5.0
Large selection. 26' truck rode VERY rough and driver side door/window did not seal tightly, so had to listen to excessive road noise.
Robert R.
Rating:
5.0
Customer did not leave a comment.
Karen M.
Rating:
2.0
Lady was extremely rude when returning truck
GABRIEL J.
Rating:
5.0
Customer did not leave a comment.
David S.
Rating:
5.0
Customer did not leave a comment.
Clay B.
Rating:
2.0
The truck we rented was simply gross. The associate put the key in and started it and scurried off before I could comment on the smell. I had to drive with the windows down to make it bearable. It stunk like smoke and just dirty. The floor mat on the passenger side was sticky. The center console pull down was also visibly sticky and very dirty. Crumbs and dirt and whatever the heck the sticky substance was. There was a used coffee collar stuck in the cup holder. Even when not in a pandemic I'd expect it to be cleaner than that, but especially during a pandemic why are these vehicles not being cleaned?
JOEY K.
Rating:
5.0
No issues- very happy with the car carrier and customer service
Diana I.
Rating:
5.0
Agent was great
Stephen P.
Rating:
3.0
Customer did not leave a comment.
Cecilia I.
Rating:
1.0
Customer did not leave a comment.
Freddy T.
|
Overall Experience
Rating:
5.0
There should be a tongue jack on the enclosed trailers as it made it very hard to disconnect snd reconnect when needed. The equipment was old and well used so should have looked better but worked fine except for no tongue jack
KATHRYN U.
Rating:
5.0
I was most unhappy though about reserving a storage unit, filling up my haul only to then arrive and have the unit unavailable after confirming that it was available online. This is discussing and I wasted all that time on renting the equipment, filling up the trailer, taking it back only to have to return it home, unload it and then return the trailer before my "return" hour!! Absolutely rediculous - I should at least have got a refund on my rental equipment!!
Bradley P.
Rating:
5.0
The customer service was efficient. I have nothing to add because they are very kind and helpful.
Carolina C.
Rating:
5.0
You guys are great excellent service
GENA C.
Rating:
5.0
Customer did not leave a comment.
JASON ALAN N.
Rating:
4.0
Pricing is a bit much. I used a truck for 2 hours and drove 40 miles and it was over $70. Seems a little over priced. You need a by the hour option with unlimited mileage.
Andrew W.
Rating:
5.0
Customer did not leave a comment.
JAYSON C.
Rating:
3.0
There was a used q-tip in the drivers door little niche by the window.... the uhaul wasn't ready when I got there at 10:30 I scheduled it for a 10am pick up. If I wouldn't have asked if the furniture dolly was in the back I would have left without it and been out of luck. The poor employee at the front was trying to do too much on his own. Uhaul locations never seem to have enough people working at a time. So the pick up wasn't as convenient as it should have been for the mobile pick up process I had selected to do.. the mobile drop off after hours was very easy.
Danielle M.
Rating:
5.0
Robert and his crew will go beyond the call of duty. Awesome folks!
MARK C.
Rating:
5.0
Customer did not leave a comment.
janet D.
Rating:
2.0
The process was fast, I just hate that I have to pay $8 for insurance for something that I used for a couple hours. The scare tactic of the uhaul sales person saying that " if there is any damage you are required to pay the full amount of the trailer upon return" made me feel like she would find damage no matter what if I didn't pay the $8 fee. The trailer had damage, it's an old trailer... but there was no walk around, no damage report etc.If I hadn't paid the fee then there is 100% chance they could have found damage and charged me. Not a fan of the process or the site and will be looking at other providers from this point on.
TREVOR A.
Rating:
5.0
Customer did not leave a comment.
Ron L.
Rating:
4.0
Customer did not leave a comment.
RODNEY N.
Rating:
5.0
Wow I was assigned a beautiful truck brand new and even after I denied the coverage I was able to change my mind and inspect the vehicle with verifying pictures made my trip free of worry if someone else hit this vehicle thank you
Dustin S.
Rating:
5.0
Customer did not leave a comment.
ken F.
Rating:
3.0
You need more staff. When I was there on Friday morning , April 23, 2021 to pick up my truck there was only one staff member on duty. There were several customers in line, he was swamped. The customer at the counter clearly had not reserved a truck and several questions which caused the line to grow. It was very frustrating because I needed to meet my movers and this was causing me to run late.
LOIS T.
Rating:
5.0
Customer did not leave a comment.
LANETTE M.
Rating:
1.0
The general manager here was very rude I would not recommend this place to anyone he was very disorganized and extremely rude trying to be little me and the other customers in the office. I’m actually so upset with the experience I received I will be calling U-Haul today in hopes they will take care of the issue
VINCENT M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
randy G.
Rating:
5.0
Would recommend this location to friends
ellen l.
|
Overall Experience
Rating:
5.0
The staff understands that I am in a hurry and definitely meets my expectations
Lance W.
Rating:
5.0
Good customer service
Mark C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY N.
Rating:
5.0
The customer service here is awesome!
MARK L.
Rating:
5.0
Customer did not leave a comment.
Steven M.
Rating:
5.0
Everything jng was good but I'm waiting to hear back about an additional $95 charge I received. I'm a little surprised and confused.
NATTALE V.
Rating:
5.0
Customer did not leave a comment.
Mike C.
|
Overall Experience
Rating:
5.0
The trucks steering needs to be serviced. Way too much play in the front end
DANIEL G.
Rating:
5.0
Great service and will to help
cHRISTIAN M.
|
Overall Experience
Rating:
5.0
Very nice people
DAVID L.
Rating:
5.0
Customer did not leave a comment.
SCOTT B.
Rating:
2.0
I completed an online check-in, yet we went through just about everything again. Long waits....DMV got me in faster.
Paul S.
Rating:
5.0
All went well ðŸ‘ðŸ½Keep up the good work
THOMAS R.
Rating:
5.0
Customer did not leave a comment.
Jonathan E.
|
Overall Experience
Rating:
3.0
I moved out on the third of the month (notifying staff of my vacancy physically, electronically, and by phone) and was still going to be charged on the 28th. Which I also asked four months ago off and on by phone to be changed to the 1st because I was being charged overdraft fees.... that amounts to 140 dollars in overdraft fees... so thanks it's been real nice...
Ken S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ellen l.
|
First Impressions
Rating:
4.0
My one concern is the flow of questionable people coming in & out of the facility. This sounds judgmental, but it appeared to me that were using your facility to some suspicious activity. They had no vehicle outside, but were coming and going multiple times in the short times I was there recently emptying out my unit. At one point they had a "lookout" person hanging out near the door while they other two were in the facility. My father in law felt suspicious of them as well. We made sure that one of us was always at the unit & at our vehicle to keep am eye on things. Thank you for your services & your time.
Nicholas M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul J.
|
Overall Experience
Rating:
5.0
The staff, in particular Mr.Keith Lenz, Robert Walsh have been so courteous and kind and understanding my being stranded in Canada and why and I appreciate they are men with empathy realizing how important are ones personal possessions and not to lose them. Sometime a whole bunch of circumstance arise without us being able to nothing about them but to bear and wait things out as I am to sell my home, hoping the borders open up and finally the pendemic...I thank U-haul so much for their understanding and patience...shirley j manchur #916 & 917
Shirley J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephen s.
|
Overall Experience
Rating:
5.0
Very well run,clean, and secure location.
Geoffrey Y.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
maria r.
|
Overall Experience
Rating:
2.0
I went in a few days ago and setup a hold for a storage unit and when I went back to get it it had disappeared from the computer and they rented it. I had to get a bigger unit that I did not want and did not get a discount for their mistake. In my book that is not a good way to treat your customers. I am renting a 15' truck next week and asked for a discount on the and he said " We will see what we can do " My guess is I will have to pay full price if the haven't lost my hold on it.
Rich W.
|
First Impressions
Rating:
5.0
Access card was not working on first day due to system problems
Paul J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THomas L.
|
Overall Experience
Rating:
1.0
Make sure to place SAFETY at the top of your list & show that you care more about your customers! The U-haul staff needs to make sure to lock their sliding door after working hours. It has been left open 24/7. That is risky & unsafe because there are a lot of people that get high on drugs that live up the street at, Extended Stay & who rent units at U-haul of Temecula. U-haul staff needs to make sure & check out their alarms if they are going off & needs to check if their cameras are working. I recommend that they get rid of the donation pile because it makes the place look like crap & it is another way for lazy customers just to dump their trash. Upon walking by the trashy donation are, I saw more that 50/ porn videos scattered & even a personal check book that was left there. I wonder if anyone wrote fake checks out to themselves & got paid? People that leave porno material also leave it soiled with bodily fluids like semen or saliva. This means that the donation pile area is contaminated & it is not meeting (COVID-19/Corona Virus) regulations. There is also a lot of junk/trash left outside by the dumpsters. It makes the place look bad. You need to get rid of the donation pile that is essentially mostly TRASH that is left behind by customers. Also please clean up the dumpsters in the back so that it does not attract the drug users that loiter in your property. ( I was harassed by 2 & that is why I moved out (08/22/20). I am sure that drug addicts may find things that they can sale for a quick drug fix. Please make this U-haul location safe & clean by making some changes. They say that "cleanliness is next to Godliness." Best of luck..
Picazzii F.
|
Overall Experience
Rating:
5.0
very well run
Margaret R.
|
Overall Experience
Rating:
5.0
This facility was so much better than I expected it to be! We moved in on a day where the temperature was over 100 and expected it to be a miserable experience. Instead we were able to back our U-Haul truck under one of their carports, use their many pull carts, which was great because we had a lot of boxes! And there were automatic doors that were motion sensored as we had to go in and out several times. And finally the whole facility was climate controlled so it was so much cooler than we expected! There was a nice bathroom facility and the whole place was so clean! The manager was super busy, yet he still took the time to show me how to unlock everything and use the automatic alarm and entrance. It turned out to be a great moving day!
Colleen D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danika L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia S.
|
Overall Experience
Rating:
5.0
Very friendly staff. Always helpful.
Holly O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hilbert G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeff P.
|
Overall Experience
Rating:
5.0
Love the attention to customers and how easy they made my process to get a storage. Will definitely come back to this U-Haul again.
Nelly C.
|
Overall Experience
Rating:
5.0
I love U-Haul for your customer services and prices. I did a huge mistake with Penske when I tried to rent a truck with them. Of course, they didn't have it when I arrived. They even blamed me for making a late reservation. But U-Haul arranged everything withing minutes: we had a nice truck, a storage and a refund for bringing back a full tank. Thank you, guys!
Alexander E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela L.
|
Overall Experience
Rating:
5.0
Very simple to move in and out. Helpful staff. No complaints at all.
Jessica B.
|
Overall Experience
Rating:
5.0
Very clean, uncomplicated, and very courteous and helpful staff. I really liked the area for offering gently used furniture etc. I know quite a few things I left I personally was thanked for by other storage customers that instantly were glad to take them. Great option to have. Very good experience and will always use UHaul for my loving and storage needs and always have. The trucks are very easy to drive and clean as well.
Shannon D.
|
Overall Experience
Rating:
5.0
Ideal location, price and friendly, helpful staff
Patricia R.
|
First Impressions
Rating:
5.0
Fantastic service and facilities! From the moment I returned my rental truck from a cross country trip, I was greeted politely by the staff and every concern answered. Storage rooms are top notch!
Richard S.
|
First Impressions
Rating:
5.0
So helpful and friendly
Stephanie Z.
|
First Impressions
Rating:
5.0
Excellent customer service. Prices for units are great. Will definitely go back if I ever need a unit.
Luz T.
|
Overall Experience
Rating:
5.0
Nicest U Storage facility I have ever seen. I had a temperature controlled unit and it was exactly what was needed. I forgot to slide the lock for the unit but was prompted to check it when leaving.
chelsea b.
|
Overall Experience
Rating:
5.0
Keith was an extremely helpful associate and his care for the facility was very evident. He made my experience much easier and I appreciate everything he did.
christopher c.
|
First Impressions
Rating:
4.0
only problem I experienced was moving from a larger storage to a smaller, there was a smaller open right next to my large one and when I asked if I could have I was told no,had to move a couple rows
Astrid Mona O.
|
Overall Experience
Rating:
5.0
Quick and professional! Thank you.
JOSHUA B.
|
First Impressions
Rating:
5.0
helpful staff and very clean facilities
Joel D.
|
Overall Experience
Rating:
5.0
employees are really helpful. greatly appreciated
Joel D.
|
First Impressions
Rating:
5.0
Kieth and the other young man with the awesome star wars tattoo were very helpful. They made what I anticipated to be another hectic event in my day uncomplicated. The facility itself clean and secure
Sara J.
|
First Impressions
Rating:
5.0
Everything was great good price and great customer service
james a.
|
First Impressions
Rating:
5.0
Thank you. For meeting nerds due to the time I had to storer my things the service that was provided to me was extremely generally was very nice