From the start, Austin was very friendly, courteous and professional. He took the time to explain the different products in order for me to make an informed decision. Thank you U-Haul for having a respectful team member who’s an asset to your team.
REGINA G | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Temecula
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Serenity was excellent! Coming off a long road trip, her effort put me at ease! Thank you, sincerely Tim Bone
Tim B | First ImpressionsReally cool manager. Helpful and workable. The only problem is the little rat with purple hair who called the police on me because she thought I wanted to stay on the property for whatever dumb reason her sorry you know what thought of. Avoid her and your good
TRISTAN A | Overall ExperienceA long 7 years. Went from being homeless to now making six figures and working on my second property. This place helped me so much in my journey. I was able to protect my personal belongings, swap out my clothing, and stay somewhat cool during the hot days. I don't know what I would have done without this unit and thoughtful set up with the included bathroom. Well on to my next evolution. Thanks!
Kenneth A | Overall ExperienceHad a storage unit here for over a year. Very clean inside and little to not dust on my stuff after sitting for a year. Able to pull your truck in to a garage to unload, making it a lot better on hot Temecula days. Staff was always helpful when I would lose my key card or if it wasn’t working. Would definitely recommend this location
John G | Overall ExperienceOverall a great experience now that it's over. I contracted and paid up front in Fargo. Then uh called and asked if I would haul a trailer from Lincoln Nebraska to LA for $800 with a little extra time I said sure and did, but the facility was closed when I got there and was advised not to leave the trailer or I wouldn't get paid so I spent the night in a south central Walmart parking lot and delivered it intact Saturday May31.somewhere a long the line the truck drop off got changed to the southernmost Temecula Jefferson avenue site. I called that guy Thursday June 5th who told me he didn't have me scheduled in until the next day Friday the 6th and to go to the one north of him on Jefferson cuz they had the storage. We got there that day Thursday cuz my help was available but the storage wasn't big enough to handle our load and they said to see Eva the manager the next day and she said we had an extra day to get it to Murrieta on Jefferson cuz I had no help that day (Friday)and early Saturday morning we unloaded and returned the truck with nearly a half a tank of gas and without a scratch. Then the guy said I owed you 320$ for taking too long, and I won't be able to rent again until I pay up, So my only complaint is your spoken deals with me only intermittently get passed forward and I contend I in good faith followed YOUR plans every inch of the way and owe you nothing and the Murrieta guy couldn't confirm I had received the $800 you owe ME, I don't know. So except for the last guy in Murrieta my ratings are accurate. He said you'd check the phone stuff to decide who was right about the $320 but your agents VERBALLY face to face contracted with me halfway plus across the nation and my contention is I don't owe you a dime and you may owe me $800.
DONALD B | First ImpressionsThankyou for your service to our community.
Sabrina S | First ImpressionsThis is the best UHaul location I’ve ever been in and used.
Greg S | Overall ExperienceI moved out of a smaller storage as I needed more space. U-Haul was able to accommodate me and make the transition smoothly. I stayed with same U-haul because the building is kept clean and customer service has been the best since day one!
Adelina E | Overall ExperienceThe staff were very helpful. Also appreciate that the bathroom was always clean.
mary c | Overall ExperienceNice clean climate controlled facility! Wouldn’t go anywhere else.
Eileen C | First ImpressionsClean, Safe and cool!.
PAUL P | Overall ExperienceI had a problem getting into my unit on Monday night after 7:00. Months password didn’t work. Extreme disappointed.
JAMES M | First ImpressionsNester was terrific!
Robert A | First ImpressionsThe storage unit I reserved was not available. How convenient. I had to get the more expensive one. That’s the one thing I can’t stand about any business today. You are all dishonest. Not the fault of the young people you have working for you. They are trying their best, the management and corporate side I don’t like and don’t trust!
Victor C | First ImpressionsI really like the place the people that work there are very helpful and it's very clean you don't have to worry about your stuff it's a safe place to store your things
DONNA B | First ImpressionsEva & her team were friendly and answered all my questions regarding my truck rental and storage unit. Keep up the good work !
Jasmine Z | First ImpressionsYou are the very best!!! Thank you
silvano m | Overall ExperienceI wish I’d read the fine print I clicked checked out of my locker three days after my payment so I’m actually losing 27 days of storage which cannot be prorated as a rebate or refund.
James B | Overall ExperienceExcellent service and facility. The staff on move-in was more than accommodating and very nice to work with. Appreciated their going the extra mile. Moving out was also great, even though I rented for a only short time. Customer service through the call center was also great.
SAUNDRA S | Overall ExperienceThe ladies in the office are very rude and not professional at all.
DONNA C | Overall ExperienceWas truly impressed with staff and facility. They went above and beyond in their professional and friendly help. A convenient storage location closer to my residence was my only reason for relocating.
joan z | Overall ExperienceBest moving service for the dollar. Convenient and well maintained facilities. Always helpful and friendly.
joan z | First ImpressionsEvie was great setting us up and Serenity did a great job servicing our needs…U-Haul is our favorite storage facilities and truck rentals… Thank you, Mark & Melodie
Melodie S | Overall ExperienceGreat, helpful staff.
William M | First ImpressionsThe alarm on my unit went off every time I went there. They said they're was nothing they could do to fix it. They charged me for an extra month of rent when I moved out on the due date. Not happy at all.
Tiffany D | Overall ExperienceSome people that work there need common sense.
Jonjohn R | Overall ExperienceALL the staff was friendly and engaging.Jeremy went above and beyond to help. I will definitely return to this location whenever I have storage need and recommend this facility to whoever had storage/moving needs.
Shane W | First ImpressionsThank you for all your help!!
Sally B | Overall ExperienceJeremy Davenport helped my husband and I with our U-Haul rental and subsequent storage rental. He was helpful and kind at both encounters. He even walked me to our storage unit and assisted me with checking-in as I was learning the key card system. Customer service was gold standard. I will definitely rent from this location again. Thank you.
Catherine W | First ImpressionsThis was the coolest place ever it was like visiting Disneyland
dustin p | Overall ExperienceJeremy Davenport was very helpful and provided top notch service. Would highly recommend and look forward to doing business with him and his team again. Thanks, Phil Hickey
PHILLIP H | Overall ExperienceMy experience was very welcoming and informative. Time in the store was minimal and I was walked through the storage area and everything was explained very well. Thank you for a great experience!
Lance C | First ImpressionsHad my unit for 3 years, wasn’t happy that they went up all those 3 years, didn’t like how they called my references that was annoying, never not paid, emailing was enough notice but to constant call references, and sending multiple emails was the extreme. One thing I can say the facility was clean, no rodents, nor smells and secure easy access, advice stop with all the calling references, and all the emails, a letter, and email is sufficient enough!
Michelle R | Overall ExperienceThe storage center in Temecula renewed my faith in UHaul after an awful experience with the beginning of my move with the trailer pickup.
WILLIAM H | Overall ExperienceI was falsely charged for a unit I never signed up for. Luckily the agent that called requesting payment understood that I never ordered a unit. Please fix system for others, could be a huge loophole creating a negative experience for customers. Agent was very nice, but the system is faulty…
Charles D | Overall ExperienceThanks for all the assistance Nice staff very professional
Charlene W | Overall ExperienceGreat place. Helpful staff. I’ll always use this location for my moving and storage needs. Thank you!!
LAURIE C | First ImpressionsThe staff were very friendly and helpful starting from the customer service lady to the guy who helped me hook up the trailer to my car. This guy is very iknowledgeable and cared for my safety as he answered all my questions. I will recommend this place to anyone who might need this service.
ALBERT C | First ImpressionsVery smooth operation and noticed the employees are all very energetic and knowledgable, happy to serve.
Margaret B | First ImpressionsI used a small, 5 x 5 storage unit for almost a year with no problems. The unit was clean, the price per month was reasonable, and the staff was great! I even purchased some of their packing material (boxes, tape and paper) to pack my things in for storage. I would definitely use U-Hual again!
Susan E | Overall ExperienceMake access 24/7
James D | Overall ExperienceThis location is supposed to be climate controlled. Every time I went to my storage unit it was like walking into a sauna and I would immediately break into a sweat from the extreme hot temperature this storage facility is kept at! I was there multiple times, and every time I checked the temperature on the thermostat it was always 86 degrees. That is way too hot!! This is the reason why I would not recommend this U-Haul storage facility to a friend. For a climate controlled unit, I would expect it to be kept 10 degrees cooler at all times. Other than that, the staff is very nice and friendly. Special shoutout to Maria, the cleaning lady at this location. She does an amazing job at keeping the facility and the bathroom clean.
SILA T | Overall ExperienceAlways helpful and friendly.
Richard G | Overall ExperienceGreat honest customer service
Jeremy L | First ImpressionsWe reserved a 5×10×8 2 weeks in advanced with the manager. Then when we got there we were told we were getting a 5×10×6 because someone else "walked in" and that "walk ins take priority over reservations" ? In what world does reserving something put you behind someone walking in and taking what you reserved? The staff seemingly didn't care to tell us any reasoning, nor why I will be paying the same price for a smaller unit. I would've chosen another storage unit had I known this ahead of time, but it was too late to change unfortunately.
sam l | First ImpressionsCustomer service bad..they dont help at all ask for help and i had to rent a storage somevwhere ekse
Maria E | Overall ExperienceVery clean facility and friendly staff - highly recommend !
Jan M | Overall ExperienceAmazing customer service. Absolutely prefer this specific location as they were phenomenal when it came to understanding my situation and needs. Highly recommend using Uhaul for any moving or storage needs.
Jeremy C | First ImpressionsWouldn't go anywhere
Carol C | First ImpressionsStorage facilities very clean and safe..helpful and friendly staff, made my move go smoothly!
Sierra C | Overall Experiencevery diffucult to get a truck very difficult to get the right size and place for storage one way drop off is inconvenient horrible computer online connection as well as phone times for help over all terible experience start to finsh last time use uhual ever
Jeanne S | First ImpressionsRates were going up exorbitantly
SAMUEL Y | Overall ExperienceVery clean facility and staff explained all procedures clearly.
Jan M | First ImpressionsIt's dangerous. I had a smaller unit 1442 and the entrance to the unit is low over hanging unfinished sheet metal. I have to duck significantly low to enter and exit the storage unit. I am 5'10". Recently I lacerated my skull on this overhang so severely I had to rush to Urgent Care after I bled all up and down the storage facility and eventually stopped the bleeding. I was hitting the emergency help buttons throughout the facility during regular business hours as I held my hand over my wound as it bled all over my face and arms. No one answered. I made it to the bathroom and was eventually able to stop the bleeding long enough to call the front desk from my cell phone. The two employees arrived with a first aide kit and assisted me in bandaging the wound so that I may be transported to nearest hospital. One comment from one of the employees was along the lines of I'm going to need stitches it looks bad.... they offered me some water and were ready to send me on my way not realizing I was in shock. I told them they should prob make out an incident report and let the manager or owner know because I'm sure they would want to see this atrocity first hand. The manager was held up in a meeting and I was surprised he wouldn't take the time to communicate with someone who was so badly injured on his property. I have been in management for 15 years. Safety is always top priority and making sure the person injured knows you are there and you care always takes top priority. I was being treated as if they see this all the time and it's no big deal. I had someone pick me up and rush me off to nearest urgent care and as I was leaving one of the employees said that the manager said he would take care of the medical expenses. I figured despite his callousness of not leaving a meeting for a moment to contact me or see me, at least he would handle the bill. So, I went to urgent care and when I tried reaching out for payment, he was not available again. Still in a meeting. Customer service relayed messages between us. Eventually I was told I would have to foot the bill and hope for reimbursement. A while later the manager reached out, said he submitted the incident report and I would have to wait and hear from their insurance company. Well it's going on three days later and havnt heard back yet. I have since closed my account.
Brian L | Overall ExperienceBest U-Haul in the Inland Empire!!
MARIA S | Overall ExperienceYou have all been very nice & the young man who helped me with space 1277 last week was super helpful & polite. Thank you.
joyce p | First ImpressionsAlways clean always professional has all the equipment and moving supplies needed to make life easier. I always choose u-haul. Thank you!
Veronica N | Overall ExperienceI started with a sweet girl who was newer. She was helping me then a young man came in deciding she needed help. He was so rude to her. Made me feel uncomfortable. When I asked him a question he gave me the biggest EYE ROLL! I went nuts on him. I don’t allow my grandkids tho treat me like that I wasn’t going to let him. Gate cards still don’t work. Alarms going and won’t turn off. I’ve been in the office 7 time to correct stuff. It was a horrible . experience. Still not sure what I was charged. I need to contact my card company. I had two u hauls and should have gotten one month free for each of my storage units. I can’t wait to get my stuff out of there. I bet you’re sorry you asked how my experience was.
denise s | First ImpressionsArt was extremely helpful and we had a seamless experience! 10/10!
Tyla P | First ImpressionsExcellent experience overall.
Sean P | Overall ExperienceI would absolutely recommend the U-Haul Moving & Storage Of Temecula on Jefferson Avenue and I only wish I could give it more than 5 stars. When we moved to this area, our household goods were coming in from overseas and I knew we would be requiring more space. I began checking out self storage companies and looked at several including a big fancy looking facility close to our apartment. Although it was nice and pretty clean, after I visited the U-Haul in Temecula there was just no comparison for me. The manager, Art Guerra III runs this facility with great organization, impeccable cleanliness and excellent customer service. You may think I’m exaggerating or a relative but I am neither. There is a very sweet woman that works there who keeps everything down to the unit doors sparkling. Honestly, you could eat off the floors, It amazes me EVERY time I go there. There are 2 HUGE truck sized garage doors for unloading and picking up which makes it very convenient and comfortable should the weather be hot or raining. Inside they have large moving carts and dollies available for your convenience. They also have EVERYTHING you would require for packing and moving including of course the U-Haul trucks. If you are moving to Temecula or the surrounding area and want to store your belongings someplace with the confidence that they will stay clean, safe, secure and have customer service you feel good about, this is THE place to go.
Judy B | First ImpressionsThe facility lacked a gate at the entrance areas to better secure the facility. Due to the automatic sliding doors of facility, one can access the storage area without needing to log in so homeless people easily entered the storage area to use the bathroom. There should be better secure access to the storage facility with a code to the bathroom as homeless people were using the bathroom for all purposes. I didn’t feel secure when going to my storage unit and often couldn’t use the bathroom due to the it being unclean. Also, auto payment emails should include attached receipts. This was a business related storage unit and had to call every month to have a receipt attachment emailed to me to submit for company relates expenses. The staff is friendly and helpful but calls are often transferred to the call center and hold times are too long the majority of the time.
Patricia R | Overall ExperienceEverything was fine overall, though a bit pricey compared to other spots I’ve used nearby, this place was always clean, easy to use, and convenient. I’m taking off two stars because of the fact that I paid rent every month on the first and moved out of my storage the 6th and I get NO money back? That’s BS and a nice kick in the balls on the way out, so I appreciate that. Well played, U-Haul. But other than that, everything was fine.
Casey H | Overall ExperienceI was hesitant about an indoor unit because I had furniture to move, but the available dollies and big doors quickly put me at ease. The staff was helpful and accommodating and this is one of the few facilities in the area that I can access before 7am.
donald s | First ImpressionsEZ does it!
Raul M | First ImpressionsGreat staff. Art the manager was very helpful
Jasmine A | First ImpressionsMy storage unit leaked water all over my stuff and the staff never repaired the roof. My stuff got all wet several times
Thomas D | Overall ExperienceArt was the epitome of professional and has excellent customer service skills. It is a pleasure to do business with him and the staff. Thank you.
Katherine P | Overall ExperienceInstead of friend greeting on duty person stated there were no available units even though I had a reservation, 2 days prior I received a call asking for confirmation, day before I had confirmed again when renting a van. After check he provide d paperwork and access card a stated he would meet me at the unit. I went to untit saw a tag indicating Not clean Do Not Rent. I returned to desk where employee was helping another customer. I accepted the marked unit after the desk person pointed out he would not have any cleaning staff till after the holiday. Unbelievable poor customer interface and stressful event
Donald L | First ImpressionsThe general manager here was very rude I would not recommend this place to anyone he was very disorganized and extremely rude trying to be little me and the other customers in the office. I’m actually so upset with the experience I received I will be calling U-Haul today in hopes they will take care of the issue
VINCENT M | First ImpressionsWould recommend this location to friends
ellen l | Overall ExperienceGood customer service
Mark C | First ImpressionsGreat service and will to help
cHRISTIAN M | Overall ExperienceI moved out on the third of the month (notifying staff of my vacancy physically, electronically, and by phone) and was still going to be charged on the 28th. Which I also asked four months ago off and on by phone to be changed to the 1st because I was being charged overdraft fees.... that amounts to 140 dollars in overdraft fees... so thanks it's been real nice...
Ken S | Overall ExperienceMy one concern is the flow of questionable people coming in & out of the facility. This sounds judgmental, but it appeared to me that were using your facility to some suspicious activity. They had no vehicle outside, but were coming and going multiple times in the short times I was there recently emptying out my unit. At one point they had a "lookout" person hanging out near the door while they other two were in the facility. My father in law felt suspicious of them as well. We made sure that one of us was always at the unit & at our vehicle to keep am eye on things. Thank you for your services & your time.
Nicholas M | Overall ExperienceThe staff, in particular Mr.Keith Lenz, Robert Walsh have been so courteous and kind and understanding my being stranded in Canada and why and I appreciate they are men with empathy realizing how important are ones personal possessions and not to lose them. Sometime a whole bunch of circumstance arise without us being able to nothing about them but to bear and wait things out as I am to sell my home, hoping the borders open up and finally the pendemic...I thank U-haul so much for their understanding and patience...shirley j manchur #916 & 917
Shirley J | First ImpressionsVery well run,clean, and secure location.
Geoffrey Y | Online Move InI went in a few days ago and setup a hold for a storage unit and when I went back to get it it had disappeared from the computer and they rented it. I had to get a bigger unit that I did not want and did not get a discount for their mistake. In my book that is not a good way to treat your customers. I am renting a 15' truck next week and asked for a discount on the and he said " We will see what we can do " My guess is I will have to pay full price if the haven't lost my hold on it.
Rich W | First ImpressionsAccess card was not working on first day due to system problems
Paul J | First ImpressionsMake sure to place SAFETY at the top of your list & show that you care more about your customers! The U-haul staff needs to make sure to lock their sliding door after working hours. It has been left open 24/7. That is risky & unsafe because there are a lot of people that get high on drugs that live up the street at, Extended Stay & who rent units at U-haul of Temecula. U-haul staff needs to make sure & check out their alarms if they are going off & needs to check if their cameras are working. I recommend that they get rid of the donation pile because it makes the place look like crap & it is another way for lazy customers just to dump their trash. Upon walking by the trashy donation are, I saw more that 50/ porn videos scattered & even a personal check book that was left there. I wonder if anyone wrote fake checks out to themselves & got paid? People that leave porno material also leave it soiled with bodily fluids like semen or saliva. This means that the donation pile area is contaminated & it is not meeting (COVID-19/Corona Virus) regulations. There is also a lot of junk/trash left outside by the dumpsters. It makes the place look bad. You need to get rid of the donation pile that is essentially mostly TRASH that is left behind by customers. Also please clean up the dumpsters in the back so that it does not attract the drug users that loiter in your property. ( I was harassed by 2 & that is why I moved out (08/22/20). I am sure that drug addicts may find things that they can sale for a quick drug fix. Please make this U-haul location safe & clean by making some changes. They say that "cleanliness is next to Godliness." Best of luck..
Picazzii F | Overall Experiencevery well run
Margaret R | Overall ExperienceThis facility was so much better than I expected it to be! We moved in on a day where the temperature was over 100 and expected it to be a miserable experience. Instead we were able to back our U-Haul truck under one of their carports, use their many pull carts, which was great because we had a lot of boxes! And there were automatic doors that were motion sensored as we had to go in and out several times. And finally the whole facility was climate controlled so it was so much cooler than we expected! There was a nice bathroom facility and the whole place was so clean! The manager was super busy, yet he still took the time to show me how to unlock everything and use the automatic alarm and entrance. It turned out to be a great moving day!
Colleen D | First ImpressionsVery friendly staff. Always helpful.
Holly O | Overall ExperienceLove the attention to customers and how easy they made my process to get a storage. Will definitely come back to this U-Haul again.
Nelly C | Overall ExperienceI love U-Haul for your customer services and prices. I did a huge mistake with Penske when I tried to rent a truck with them. Of course, they didn't have it when I arrived. They even blamed me for making a late reservation. But U-Haul arranged everything withing minutes: we had a nice truck, a storage and a refund for bringing back a full tank. Thank you, guys!
Alexander E | First ImpressionsVery simple to move in and out. Helpful staff. No complaints at all.
Jessica B | Overall ExperienceVery clean, uncomplicated, and very courteous and helpful staff. I really liked the area for offering gently used furniture etc. I know quite a few things I left I personally was thanked for by other storage customers that instantly were glad to take them. Great option to have. Very good experience and will always use UHaul for my loving and storage needs and always have. The trucks are very easy to drive and clean as well.
Shannon D | Overall ExperienceIdeal location, price and friendly, helpful staff
Patricia R | First ImpressionsFantastic service and facilities! From the moment I returned my rental truck from a cross country trip, I was greeted politely by the staff and every concern answered. Storage rooms are top notch!
Richard S | First ImpressionsSo helpful and friendly
Stephanie Z | First ImpressionsExcellent customer service. Prices for units are great. Will definitely go back if I ever need a unit.
Luz T | Overall ExperienceNicest U Storage facility I have ever seen. I had a temperature controlled unit and it was exactly what was needed. I forgot to slide the lock for the unit but was prompted to check it when leaving.
chelsea b | Overall ExperienceKeith was an extremely helpful associate and his care for the facility was very evident. He made my experience much easier and I appreciate everything he did.
christopher c | First Impressionsonly problem I experienced was moving from a larger storage to a smaller, there was a smaller open right next to my large one and when I asked if I could have I was told no,had to move a couple rows
Astrid M | Overall ExperienceQuick and professional! Thank you.
JOSHUA B | First Impressionshelpful staff and very clean facilities
Joel D | Overall Experienceemployees are really helpful. greatly appreciated
Joel D | First ImpressionsKieth and the other young man with the awesome star wars tattoo were very helpful. They made what I anticipated to be another hectic event in my day uncomplicated. The facility itself clean and secure
Sara J | First ImpressionsEverything was great good price and great customer service
james a | First ImpressionsThank you. For meeting nerds due to the time I had to storer my things the service that was provided to me was extremely generally was very nice
vanessa p | First ImpressionsVery nice storage facility and nice people! Thank You
Michell A | Overall ExperienceWith constant threats of having my unit lien sold or having to remove locks that shouldn’t be there..
Kevyn T | Overall ExperienceGreat Job!
J. D | Overall ExperienceWill use again Soon! Thank You
Michell A | First ImpressionsEverything was awesome, except the smell in the back of the building was horrible. Probably something in another storage unit...
stoney s | Overall ExperienceEverything was fast and went off without a hitch. I'm very happy
Cyndee B | Overall ExperienceDid a great job
Butch D | Overall ExperienceThanks for all the help!
john e | First ImpressionsWell use u- haul again very nice people
Butch D | First ImpressionsGreat customer service
eva b | First ImpressionsMove in experience was easy. Staff was helpful.
Timothy B | First ImpressionsAlways friendly service at this location. Facility was always very clean and staff super friendly and helpful.
KIM S | Overall ExperienceEveryone is very knowledgeable. They go into details to explain all information needed.
gracei r | ReservationThis is the most accommodating Uhaul location that I have utilized in my 71 moves! :) Karen Cullen is extremely professional and friendly. She has a "can do" attitude. Great move!
Karen H | Overall ExperienceKaren, the General Manager was absolutely the best in servicing our needs.
ROBIN B | ReservationNone
Steve S | Overall ExperienceGreat service and clean facility. Helpful friendly staff
Robert B | Overall ExperienceStaff was extremely helpful and pleasant I received courtesy calls and emails when I was working out of town simply as a reminder... I would not hesitate to use them again.
Stephen S | Overall Experiencetoo long a wait at counter at check in time.
Norman W | Overall ExperienceI felt like a friend was watching over my stuff
Joseph L | Overall Experience