Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made a reservation a month ahead the requested trailer was not available a day before my move. Requiring me to change to a more expensive option. The truck and cargo smelled like cannibus.
Scott S.
Rating:
5.0
Nothing good experience and customer service
Jaime S.
Rating:
5.0
immediately served and in the Uhaul in less than minutes
PAUL R.
Rating:
5.0
Thank you!
KAILESH P.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
Customer did not leave a comment.
Mario L.
Rating:
5.0
Very helpful and informative!
John L.
Rating:
5.0
Customer did not leave a comment.
Roland M.
Rating:
5.0
Customer did not leave a comment.
MARTIN C.
Rating:
1.0
I need to speak with a corporate rep about this. I rent a fair amount from you and this time I have some real concerns.
Kenneth B.
Rating:
1.0
The facility lacked a gate at the entrance areas to better secure the facility. Due to the automatic sliding doors of facility, one can access the storage area without needing to log in so homeless people easily entered the storage area to use the bathroom. There should be better secure access to the storage facility with a code to the bathroom as homeless people were using the bathroom for all purposes. I didn’t feel secure when going to my storage unit and often couldn’t use the bathroom due to the it being unclean. Also, auto payment emails should include attached receipts. This was a business related storage unit and had to call every month to have a receipt attachment emailed to me to submit for company relates expenses. The staff is friendly and helpful but calls are often transferred to the call center and hold times are too long the majority of the time.
Patricia R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RYAN M.
Rating:
5.0
I can't think of anything. Everything went smoothly. I don't really see how the self-checkin made anything faster, though, because the girl still had to check all of my IDs and go through all of the same things in the self-check in app.
SHAUNNA H.
Rating:
5.0
Keep up the good work.
REYNALDO B.
Rating:
5.0
Customer did not leave a comment.
RUSSELL W.
Rating:
4.0
Customer did not leave a comment.
DAVID S.
Rating:
3.0
For the first time user, more explanation is needed. For example tow button is not familiar to normal first time user. And it makes a truck go slowly and use more fuel. Though There is sticker for the button, it will be better for agent to give short instruction how to turn it off.
Jaehyuk C.
Rating:
5.0
Great service!!will only use them !
LARRY S.
Rating:
5.0
Nice young team making a great job.
Walter C.
Rating:
5.0
Customer did not leave a comment.
GABRIEL L.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C.
Rating:
3.0
Uhaul always changes drop off location. Very frustrating.
Gina O.
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
5.0
Customer did not leave a comment.
ANTONIO M.
Rating:
3.0
Customer did not leave a comment.
julio g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammie P.
Rating:
5.0
Customer did not leave a comment.
Derek W.
Rating:
4.0
Just for UHAUL in general: Your prices online are misleading. You don't include taxes in the quote, that added $75 to the price of the rental. The truck came with less than 1/8 of a tank of fuel, within on ten minutes I had to stop and get fuel, that is unsat. UHAUL should have a policy to give only trucks with full tanks. I was told that if I returned it with more fuel I would revive a credit, that was not true. I asked what the MPG was on the truck and the rep couldn't tell me, that adds another stressor to the people moving, not knowing how far you can go. It should be easy to have an estimated miles per tank on the website and on a sticker in the truck. The truck was obviously newer with only 50k miles on it, but UHAUL disabled or purchased a model that doesn't show the mile range on the display. Every thing else was to expectation.
Jason H.
Rating:
5.0
Customer did not leave a comment.
Bernardita D.
Rating:
5.0
Customer did not leave a comment.
Ruben S.
Rating:
5.0
Customer did not leave a comment.
MICHAEL C.
Rating:
5.0
The two reps that helped me today were GREAT! Professional and very respective of my time, they knew I had to get on the road and handle my business and wasted no time helping me hook up the trailer to my truck and got me going in no time. Great teamwork from these two gents - management you need to give these guys a raise!
Phally E.
Rating:
5.0
Great Fast Service
TAMMY B.
Rating:
5.0
Service was awesome. Hitched/unhitched for me. No waiting. Just perfect
DAVID C.
Rating:
5.0
Customer did not leave a comment.
Dena M.
Rating:
1.0
We were told we would get a call 3 days before, the day before we got a call and the man lied to us about how far it was. We are very unhappy
DENNIS L.
Rating:
3.0
Customer did not leave a comment.
CODYRAE W.
Rating:
3.0
Everything was fine overall, though a bit pricey compared to other spots I’ve used nearby, this place was always clean, easy to use, and convenient. I’m taking off two stars because of the fact that I paid rent every month on the first and moved out of my storage the 6th and I get NO money back? That’s BS and a nice kick in the balls on the way out, so I appreciate that. Well played, U-Haul. But other than that, everything was fine.
Casey H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Carey P.
Rating:
5.0
Straighten out your mileage system. I was only given 92 miles, but this did not cover the mileage that I needed to drive from the Uhaul location to my home!
Samuel C.
Rating:
1.0
Customer did not leave a comment.
Rigoberto V.
Rating:
5.0
Customer did not leave a comment.
kenny v.
|
First Impressions
Rating:
1.0
Not be rude. I get it you don't wanna be there but at least be respectful towards other human beings even if you don't care. I work in customer service and the best thing you can do for someone is being kind. Even when they don't deserve it. Being rude ruins someone's entire day and their day might already be shit.
Paris N.
Rating:
5.0
clean the steering wheel before renting to new customer.
ERAN R.
Rating:
5.0
Customer did not leave a comment.
Tristan C.
Rating:
4.0
Customer did not leave a comment.
MELVIN ORVAL B.
Rating:
4.0
The truck Didn't drive well at all but thank God my distance was very close, Workers there are nice.
OMORODION O.
Rating:
5.0
You all make it so quick and easy!! Thank you for that! That's why we use you so often! And super affordable.
ROSA R.
Rating:
5.0
It was good overall Thank you and all the Uhaul team.
Gabriel D.
Rating:
1.0
The owner was very rude. I initially rented a 20 ft truck however the system showed it as not being available, when I arrived I seen keys for a 20 ft so I inquired about it, he explained it needed to be turned in to the same location I told him it was not a problem, after I told him that he was like well I want it back tonight, I told him that was fine I can return it after hours. Then he was like no I want it back before I leave it felt like he was just looking for reasons so I could not use it. After he processed my order he told me I not had 51 miles I explained to him that I lived in Winchester 20 miles out and had from my old home to my new home it was over 50 miles and from my home to the turn in location it was a about 10 miles. He told me it's nothing he can and just pay the difference. When I got in the truck the fuel levels, mileage and liecense plate was wrong. I tried to upload a new photo but the app said I needed to speak with someone. The owner was helping someone else so I went to a different line I explained the issue to the sales rep Josue as I was explain what happened the owner keep stopping from assisting his customer to tell me to use the app and take a photo. And tell me it's nothing he can do. As Josie continued to help me and relieved they ga r me the wrong truck he told me he would print off a new contract I let Josue know I called customer service about the mileage issue and that I was granted extra miles and asked if he could update the contact. Josue said yes and the owner keep saying we don't do that here. I told the owner he had bad customer services and he should stop talking so much and listen to his customers. He proceed to tell me he has great customer service and he is the owner so it pretty much is what it is.
Josue was extremely helpfully. The owner on the other hand will probably cause u-haul to loose customers.
Latoya W.
Rating:
5.0
Customer did not leave a comment.
Wayne S.
Rating:
1.0
Two Remarks on my U-Haul Experience.
1. On the reservation. I placed a reservation at the Murrieta local, I was told that U-Haul could not reserve local trailer rentals any more only long distance rental (for which is more money for you guys), local was first come first served, But that they would submit the reservation, with no insurance that it would be reserved. I and a small business, that has been using U-haul for many years now. When asked if I should make a plan b on finding another place to rent a 5 x 8 trailer, a smart-ass remark from several of the workers there was "Yes you need to!!!" this is unsatisfactory to the small Businesses.
2. Pick-up went good, but was at a different location, the return, started out great, but then went south. I rented the 5 x 8 trailer for 2 days. Picked up tailer on the 27th of August at 3:32pm - returned tailer on 29th of Aug at 11:00am. at 4:44 I get a Message asking when was I going to return the tailer? I call the Jefferson Ave U-Haul where the tailer was picked up/turned at, and spoke to a lady where I stated that the trailer was returned at 11:00am at their location. But when I received the receipt it said that it was returned at 4:46pm and was charged for 3 day rental. Now I've been on the phone for over an hour being sent/pasted from one customer servant rep to another with a 16min wait to 40 min wait for each rep to pick-up the phone, with no results in sight. Tried to call the Jefferson Ave U-Haul people calls just get sent to U-Haul many Customer Sevants rep.
KEITH J.
Rating:
5.0
Customer did not leave a comment.
Megan R.
Rating:
5.0
Customer did not leave a comment.
RICHARD H.
Rating:
5.0
The staff at this location are the best.
STUART H.
Rating:
5.0
I was surprised by the excellent selection of moving supplies and the good their good prices. I hope people take full advantage of them. The counter lady was friendly and efficient.
PETER H.
Rating:
5.0
Nothing to improve on all good service
RUSS W.
Rating:
3.0
The location and truck were fine. The customer service was the worst I've experienced in a long time. I will never go back to this store.
Christopher P.
Rating:
5.0
Customer did not leave a comment.
ANDREW H.
Rating:
5.0
Customer did not leave a comment.
Christopher R.
Rating:
5.0
Customer did not leave a comment.
Amir H.
Rating:
5.0
I forgot the girls name that helped me out but she was really nice and professional and very friendly thanks for your help
MARIO R.
Rating:
5.0
Art was very helpful from start to finish. He hooked up the trailer to my Explorer and disconnected it when I returned it later that day. I forgot my ball hitch and Art was so kind and loaned me one.
Great location and great service. Thank you!!
CHRISTOPHER G.
Rating:
5.0
Customer did not leave a comment.
David S.
Rating:
3.0
The girl that help today was not very friendly after I had rented from there for two days
DALE B.
Rating:
5.0
Consistently excellent service and support. I want a trailer I can count on...thank you UHaul.
RONALD M.
Rating:
4.0
I appreciate Zack and the Temecula location. However, corporate policy and call center involvement is clearly not communicating with the local stores and the disconnect has caused unnecessary stress and hardship for me. I was offered one free month of rent for my truck rental from the call center. I qualified for a 10x10 rental unit based on my rental truck size. The calk center said there was only a 10x5 and I accepted it. I also requested an additional 10x5, which was available. When I arrived at the location, I planned to empty my itmes into the two 10x5 storage units. Zack said there is a problem, they had zero units available. It appears someone did online self storage and took the units. Zack also said that corporate has discontinued free one month storage at the Temecula location and that's why the store does not have any signs promoting it. Zack called his manager and found one 10x5 unit for me, which I could pay for. However, there was some kind of problem and he could not complete my rental paperwork on the computer. Eventually, the manager who was offsite was able to troubleshoot the problem. At that point, I decided I needed to find a unit larger than 10x5, as the contents of the 15 foot rental truck was obviously not going to fit in the 10x5 unit.
I truly felt after this experience that corporate Uhaul did not care about me as a customer and that the local employees were trying their best to provide customer service, but were limited in their ability to resolve problems.
Alice A.
Rating:
5.0
the people were very helpful and fast
DALE B.
Rating:
1.0
get a decent person to handle customers, not one with a horrible negative attitude. your representative ruined our day.
Herbert K.
Rating:
5.0
Customer did not leave a comment.
DAVID S.
Rating:
5.0
Customer did not leave a comment.
Destiny A.
Rating:
5.0
Nothing. Great service both times I've been in, even when I didn't purchase anything.
ANGELIA W.
Rating:
2.0
Inspect vehicle better. I had wheels/tires changed at Uhaul place on Poway Rd in San Diego and they were awesome. Wheel was rusted. They also identified and fixed broken rivets on door. Shout out to Poway store maintenance team!
DANIEL G.
Rating:
5.0
Customer did not leave a comment.
Christina L.
Rating:
5.0
Customer did not leave a comment.
Chris R.
Rating:
5.0
Fast and efficient.
Gregory H.
Rating:
5.0
Customer did not leave a comment.
ANGELINA H.
Rating:
5.0
They were great! Especially the guy who grabbed the return vehicle and gave me my total.
JARED R.
Rating:
1.0
Just came by this evening to rent a uhaul for a little bit of moving. The young lady that helped me out with the contract was very nice and before I paid I let her know I have a baby and needed to get her home and I would come back to pick up the truck, because car seats aren't allowed in a uhaul.
Zack was the one who pulled up the truck for me and as he was bringing me the key, I let him know I have a baby and couldn't drive the truck right away but would come back within 30 minutes to pick it up.
He stated that wasn't not acceptable and the truck once rented out could not be left on their property. I let him know that wasn't discussed before I paid or I would've come back and rented later.
I let him know there was no way for me to move the truck off the property because I have an 18mo baby in the car. He said there wasn't anything he could do. If the uhaul was left on property it could be towed and the charges would be up to me.
I asked to cancel my reservation and he said he couldn't do it and reverse the charge but would be happy return the truck in the system.
I asked him what I should do and he said “that is for you to figure out†and put the key in the cab and walked back inside the facility.
DAKOTA N.
Rating:
5.0
Every employee I came in contact with on the phone or in person was great But as far as the operation it was confusing I was getting conflicting information from different employees sending me to the wrong location to pickup the vehicle then getting different answers for where to drop it off and then they said the truck was expected back more then a week from when it was supposed to but I will still continue to use Uhaul in the future.
EVERETT G.
Rating:
3.0
Customer did not leave a comment.
JEREMY T.
Rating:
5.0
Great Service
TAMMY B.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
2.0
The guy who was helping us seemed inconvenienced and was rude. He would ask his coworker to do something and then shake his head like he thought he was an idiot.
Kevin M.
Rating:
5.0
Customer did not leave a comment.
MICHAEL W.
Rating:
5.0
The agent that looked after us was fantastic. great service, friendly, knowledgable. great experience both renting and returning
Timothy B.
Rating:
5.0
Customer did not leave a comment.
MIGUEL G.
Rating:
5.0
Customer did not leave a comment.
ALEKSANDR K.
Rating:
5.0
Customer did not leave a comment.
Jay W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Russell G.
|
Overall Experience
Rating:
5.0
Nothing
BRENT H.
Rating:
5.0
Staff is always helpfull courteous and friendly. Store has all the necessary supplies, priced competively and always has the vehicle I need when moving.
RUSSELL G.
Rating:
5.0
worker was extremely helpful.
JAMES E.
Rating:
5.0
Customer did not leave a comment.
ANDREW M.
Rating:
5.0
Email or text instructions for that locations trailer pickup and return process. On the return of the trailer I went inside thinking I needed to fill out docs but I didn't have too. I could have stayed out and just waited to get the trailer removed if I had known better. Great process all around so that was a very minor misunderstanding.
DAVID B.
Rating:
5.0
Customer did not leave a comment.
EUGENE S.
Rating:
5.0
It was hard to move the steering wheel when changing gears from drive to reverse.q
MAXIMILIANO R.
Rating:
5.0
Customer did not leave a comment.
MATTHEW M.
Rating:
4.0
Customer did not leave a comment.
STEPHEN T.
Rating:
5.0
Customer did not leave a comment.
MICHAEL W.
Rating:
5.0
Nothing. The employees were very efficient and everything was done in a safe and timely manner!
nancy sue M.
Rating:
5.0
Customer did not leave a comment.
YUN T.
|
Overall Experience
Rating:
4.0
Great customer service. Keep up the great work.
Daniel A.
Rating:
5.0
I was hesitant about an indoor unit because I had furniture to move, but the available dollies and big doors quickly put me at ease. The staff was helpful and accommodating and this is one of the few facilities in the area that I can access before 7am.
donald s.
|
First Impressions
Rating:
5.0
THIS PLACE IS AWESOME, THE BEST EXPERIENCE FROM ALL THE UHAUL PLACES I'VE BEEN.
FRIENDLY SERVICE.
FRUMENCIO H.
Rating:
4.0
Customer did not leave a comment.
Tim B.
Rating:
5.0
Customer did not leave a comment.
Ikemi V.
Rating:
5.0
Super easy
Nicholas H.
Rating:
5.0
Customer did not leave a comment.
Raul M.
|
Overall Experience
Rating:
5.0
EZ does it!
Raul M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Steve Y.
|
Overall Experience
Rating:
5.0
Great staff. Art the manager was very helpful
Jasmine A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra W.
|
Overall Experience
Rating:
1.0
My storage unit leaked water all over my stuff and the staff never repaired the roof. My stuff got all wet several times
Thomas D.
|
Overall Experience
Rating:
5.0
Art was the epitome of professional and has excellent customer service skills. It is a pleasure to do business with him and the staff. Thank you.
Katherine P.
|
Overall Experience
Rating:
2.0
Instead of friend greeting on duty person stated there were no available units even though I had a reservation, 2 days prior I received a call asking for confirmation, day before I had confirmed again when renting a van. After check he provide d paperwork and access card a stated he would meet me at the unit. I went to untit saw a tag indicating Not clean Do Not Rent. I returned to desk where employee was helping another customer. I accepted the marked unit after the desk person pointed out he would not have any cleaning staff till after the holiday. Unbelievable poor customer interface and stressful event
Donald L.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Freddy T.
|
Overall Experience
Rating:
1.0
The general manager here was very rude I would not recommend this place to anyone he was very disorganized and extremely rude trying to be little me and the other customers in the office. I’m actually so upset with the experience I received I will be calling U-Haul today in hopes they will take care of the issue
VINCENT M.
|
First Impressions
Rating:
5.0
Would recommend this location to friends
ellen l.
|
Overall Experience
Rating:
5.0
Good customer service
Mark C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike C.
|
Overall Experience
Rating:
5.0
Great service and will to help
cHRISTIAN M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan E.
|
Overall Experience
Rating:
3.0
I moved out on the third of the month (notifying staff of my vacancy physically, electronically, and by phone) and was still going to be charged on the 28th. Which I also asked four months ago off and on by phone to be changed to the 1st because I was being charged overdraft fees.... that amounts to 140 dollars in overdraft fees... so thanks it's been real nice...
Ken S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ellen l.
|
First Impressions
Rating:
5.0
The staff, in particular Mr.Keith Lenz, Robert Walsh have been so courteous and kind and understanding my being stranded in Canada and why and I appreciate they are men with empathy realizing how important are ones personal possessions and not to lose them. Sometime a whole bunch of circumstance arise without us being able to nothing about them but to bear and wait things out as I am to sell my home, hoping the borders open up and finally the pendemic...I thank U-haul so much for their understanding and patience...shirley j manchur #916 & 917
Shirley J.
|
First Impressions
Rating:
2.0
I went in a few days ago and setup a hold for a storage unit and when I went back to get it it had disappeared from the computer and they rented it. I had to get a bigger unit that I did not want and did not get a discount for their mistake. In my book that is not a good way to treat your customers. I am renting a 15' truck next week and asked for a discount on the and he said " We will see what we can do " My guess is I will have to pay full price if the haven't lost my hold on it.
Rich W.
|
First Impressions
Rating:
5.0
This facility was so much better than I expected it to be! We moved in on a day where the temperature was over 100 and expected it to be a miserable experience. Instead we were able to back our U-Haul truck under one of their carports, use their many pull carts, which was great because we had a lot of boxes! And there were automatic doors that were motion sensored as we had to go in and out several times. And finally the whole facility was climate controlled so it was so much cooler than we expected! There was a nice bathroom facility and the whole place was so clean! The manager was super busy, yet he still took the time to show me how to unlock everything and use the automatic alarm and entrance. It turned out to be a great moving day!
Colleen D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hilbert G.
|
First Impressions
Rating:
5.0
Ideal location, price and friendly, helpful staff
Patricia R.
|
First Impressions
Rating:
5.0
Thank you. For meeting nerds due to the time I had to storer my things the service that was provided to me was extremely generally was very nice