Customer Reviews for U-Haul Moving & Storage of The Dalles

290 reviews

2640 W 6th St   The Dalles, OR 97058

(541) 296-2596

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(541) 296-2596

2640 W 6th St
The Dalles, OR 97058

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We had our hitch installed at this location and it went well and then this week had to have the connection added for a pop up with brakes. They did not install the brake controller where I instructed in my van and I was given no instructions for the controller and I am sure there was some in the packaging. The people there are very nice.

wendy S. 
Rating:
5.0

Paul, At The Dalles Facility, Oregon was very, very helpful and he gave us a complete tour of the facility and the " in's and out's " of our storage rooms. The entire storage area was well thought out and is very clean.. Paul is a Great guy to do business with

Bob C.  |  First Impressions 
Rating:
3.0

the gas tank was empty when I got it!!

ADAN M. 
Rating:
3.0

Ok place. A bit too much "security" in place which inconveniences the customer more than anything else. The employees need to get a little better at using their computer system.

Raina T.  |  Overall Experience 
Rating:
5.0

Really good

John P. 
Rating:
5.0

Customer did not leave a comment.

LAURA HELEN B. 
Rating:
5.0

The only place I rent from in the Dalles. Excellent.

JOSEPH ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

ELISA H. 
Rating:
5.0

Excellent experience. The people were friendly and helpful. I was in and out. The truck and the facility were clean. No issues

MICHELLE R. 
Rating:
4.0

Customer did not leave a comment.

Detmar M. 
Rating:
5.0

Customer did not leave a comment.

GRANT WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG T. 
Rating:
5.0

The workers were very professional. The facility was very clean, as was the vehicle I rented.

Jason W. 
Rating:
5.0

You're doing an excellent job! Employees were helpful, quick & efficient. I've used Uhaul many times over the years. This is truly the BEST location & service I have yet received. Well done!

GERARDO P. 
Rating:
5.0

I would not rate the location overall at 5 stars if it was not about the associate re-imbursing us the gap between the amount charged and the initial contract for this trailer rent. The associate has taken account our points and make the correction on the invoice - Thanks.

SYLVAIN H. 
Rating:
5.0

Employees were great. Online interface doesn't work well.

CASEY B. 
Rating:
5.0

Customer did not leave a comment.

Travis G. 
Rating:
2.0

I reserved a truck on-line and they didn't have it when I arrived to pick it up. They said I wasn't the first one that day to experience this. Apparently there is no connection between the on-line reservation system and the actual inventory at the locations. They only had one truck in stock and didn't offer it as a substitute for what I reserved, but I suggested it and they ended up letting me take it. It was much larger than I needed, but I managed to get the job done. This was my third time renting with U Haul in less than a year and something went wrong every time. I would certainly choose a different rental company if there were any options in my area.

Carl T. 
Rating:
2.0

Oregon went fine. Once my container got to Hawaii it was a completely different story. I was told one story upon ordering and payment, but once the box arrived almost non of what I had paid for applied. I was told it would be delivered and it wasn't. I was told it would go to Hilo and it wasn't. I was then told it would go to kawaihae and it wasn't. Then I was told that I would be given a rental truck at no charge at the spot in Kona. Then someone else was going to charge me $250. After talking with 4 different people, having to go over this story every time, I got a truck for $112. I also had to close my business for 2 days to go back and forth across the island to do all of this which cost over $1000 in lost sales. Not to mention time and gas. After playing delivery driver and secretary for uhaul, I finally got it all taken care of. The only positive experience I had was dealing with a woman named Noe. She was so helpful and very comepetent and patient, since I had run out of that.

DIONNE C. 
Rating:
5.0

Exceptionally clean - nicest Uhaul location I've ever gone to!

John B. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Staff was great and everything went smooth

RODNEY S. 
Rating:
3.0

Have the trailers checked out each time they are checked back on, the first trailer I got had problems with the light so they gave me a different trailer as I was walking back to the second trailer once the tech hooked it up he said that it was good to go, I took him for his word, I had to travel on a time line , in the morning when I did my travel inspection of the trailer the whole side of light on the driver side where not lighting up , again I was on a time line so I drove with the trailer in this condition but HAD TO STOP before the sun set in the evening, and I was not able to travel the next day tell the sun came up so to the lights where not a issue

RUDY H. 
Rating:
3.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Excellent

ALFONSO C. 
Rating:
3.0

Dropped off truck within scheduled timeframe but was charged $40 for additional day. Person checking me out did not mention this up charge - just said everything was fine and I would be emailed receipt. Very underhanded. In addition, i was delayed in dropping off due to a flat tire repair. I spend 2 hours in the hot sun & smoke dealing with this issue. I should have been credited back NOT charged.

JOANNE IRENE D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
3.0

Better quality of training.

JIMMY D. 
Rating:
5.0

Was quick drop off and go.

Steven S. 
Rating:
5.0

Everything was clean and running good and the rental went quickly however they listed it as one way instead of round trip. So Paul the manager did an awesome job of figuring out through transit how to charge me for the extra miles or switch it to a round-trip which would've cost me a whole bunch more he was awesome and friendly and professional and took a good 40 minutes to take care of this issue for me. I would recommend this place to everyone as a great place to rent equipment and store things in their storage area. I think they good vibrations and positive ways of Kmart live on in this in this building. Often we stayed but stocking U-Haul years ago because I've always used you for my moving needs and I am never disappointed! Keep up the great work

ANNA LOUISE L. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

Customer did not leave a comment.

EUGENE TOM S. 
Rating:
4.0

Printer wasn't working and online service didn't work as well as I hoped. Great customer service in all other aspects!

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

HILLARY D. 
Rating:
2.0

Sadly this location seems to be the only option available for rentals in the region. I returned a trailer after 3 or 4 hours of use and several days later UHaul calls and asks me when was I going to return the trailer. They couldn't find the trailer and apparently the local rental location didn't log it back in. The 'paperless' transaction on returns is unsettling and puts your customer's at risk when the location doesn't check equipment back in properly. IF I ever rent again from ANY UHaul location, I will take photos of the local employees both connecting and disconnecting the equipment on return. This is the 2nd time UHaul didn't properly check equipment back in once it was returned.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

They are the only place I will rent from.

Zachary S. 
Rating:
5.0

Service was incredible. I would recommend this guy to anyone who needs assistance. He made a really bad situation better with his professionalism and demeanor.

CINDY O. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

This was super. Easy to find; easy check in. Freindly staff.

Heidi P. 
Rating:
4.0

Customer did not leave a comment.

Nina B. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
2.0

Not sure who is to blame, but I had a confirmed reservation to pick up a trailer at 7am on a Sunday. The location isn't open until 9am and I had to spend 2 hours sitting there and talking to customer service until someone showed up to let me get my trailer. 2 hours in Sunday traffic is huge and nobody seemed to care that they had messed up. I was very disappointed.

Chase Allen B. 
Rating:
1.0

I used the online checkout process and it took a long time. It let me upload a picture of the fuel level that was wrong, but when I tried to upload a picture of the mileage which was also wrong, I got an error stating I had already reached my upload limit for this account. Software problem? Then the app sent me inside to get the keys. Nobody was in the office. There were two guys installing wiring for something. No clerk. I waited 15 minutes, then finally went outside and found some guy smoking at the end of the building. He came inside and gave me the keys. As I was walking out some girl in a Uhaul shirt was walking in. That was about 20 mins after I first went in the store. The store was wide open without anybody there the whole time.

Phillip W. 
Rating:
1.0

I'm extremely upset. I reserved the uhaul over a month and I got there and they didn't have it. Took them 30 min to get one and made me late for the movers. Then we had a giant truck because they did not have the one I ordered. I could not back it up and it took a ton of Gas. They did nothing, I expect some sort of Credit. Poor customer service and the worst run place I have ever been to. Please have a manager contact me

Kristina M. 
Rating:
5.0

Customer did not leave a comment.

jaime H. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

DARRELD CLYNE R. 
Rating:
1.0

When we arrived at the location to pick up the equipment at the scheduled time 8am, myself and one other customer waited an hour before someone showed up at the front desk. The door was unlocked and everything. We both walked around the building to find someone multiple times. Finally around 9am someone came in from the back. When they took me to the truck I rented the lady handed me the key and walked away. The key wouldn't unlock the door and upon further inspection, she had given me the wrong key. When I went back inside the managers response to seeing me again was “oh god, now what!?” Also the 3/4 full gas tank it was supposed to have was bs it was hardly at a quarter tank. The reputation of the manager being a jerk did not disappoint. And I definitely wouldn't send a friend of mine to that unorganized unwelcoming hell hole nor do I recommend this place to anyone else even thinking about coming here.

JERRITT JAMES S. 
Rating:
1.0

I was ther at 0820 to pick up my rental truck, could not find anyone in the place to help me until the Manager appears at out of the back of the building at 0847, then I return the truck at 1855 and everyone is long gone, they were supposed to be open til 1900, left the key in the night key return at 1901, had the truck for 10hrs, then the next day I get a email charging me for 2 days, then had to drive back to dealer to fix the problem, because they would not answer the phone. I will not be back…

JIM B. 
Rating:
4.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
4.0

Include all paid for items with pick up of truck. I didn't receive my appliance dolly which was on my reservation and then had to spend 40 minutes on the phone to get it refunded.

Danielle W. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

They were great in every way sake was fantastic

Kirk F. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
4.0

After having the truck for 36 hours, the odometer said I had traveled 20,000 miles. Luckily, the personnel fixed the problem. I will try to avoid using UHaul again. Luckily there are some fine employees.

SUSAN KATHRYN G. 
Rating:
2.0

Hard to track someone down to check me in- ans when I needed to alter my reservation, was on hold forever. Just seems understaffed.

jess C. 
Rating:
3.0

Get more help and pay more attention to the desk. Very slow service.

Jack T. 
Rating:
4.0

The movers were friendly and professional.

Bill F. 
Rating:
1.0

Call me..

GREGORY SCOTT K. 
Rating:
4.0

Pick up was fine, personnel were polite and helpful. The return however was unpleasant. The manager on duty was rude and thought he was a tough guy, acted like he was a bouncer in some bar. He put the return process off to a new person who hadn't even been working there for one day. Where does Uhaul find these people? Somebody needs to train these people in customer service.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Tamara F. 
Rating:
5.0

Great customer service friendly staff

DARLENE W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH WAYNE T. 
Rating:
5.0

Muy bueno

FRANCISCO C. 
Rating:
3.0

Reservation return date was Monday 12pm, but we were able to return it on Sunday 12pm. No discount for returning 24 hours early, and found out they take additional mileage pretty serious (we went 12 miles over for an extra $5). Above all else, it was a good experience, and everything is moved. Thanks U-Haul.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

PETE M. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

absolutely Nothing... great service..

IRINEO S. 
Rating:
3.0

Kyle, the person in the was extremely pleasant and very helpful and courteous. The man out in the parking lot that received the rental truck was a Genuine ASS HOLE, not just there but on a phone call afterwards.

DOUGLAS F. 
Rating:
4.0

Get the bathroom opened.

PAUL GUNTHER L. 
Rating:
5.0

Kyle was very professional and helpful.

BETSY S. 
Rating:
3.0

Get the remodel done, finish the bathroom 🚽.

PAUL GUNTHER L. 
Rating:
5.0

Customer did not leave a comment.

ELENA M. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Great people to work with!

RUDY F. 
Rating:
4.0

When the clerk gave me the key to the truck she didn't indicate which of several identical (to me) trucks was the one I was supposed to have. I guessed right on the third one. The help I got in checking out the truck and connecting the hauler trailer was perfect and my errand driving the truck and car hauler went well. I returned the truck after the location had closed. I tried to follow the instructions in the Uhaul text message that I'd been sent that morning but the webpage insisted that the contract had been cancelled. I phoned Uhaul support after I got home and got it checked in.

KENNETH IVAR O. 
Rating:
5.0

Customer did not leave a comment.

Lon M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Good service and low cost

Quoc N. 
Rating:
5.0

This rental experience was quick and convenient.

JOHN ELDON H. 
Rating:
5.0

One employee forgot to log in our returned trailer but the issue was resolved. Employees very amiable.

MELANIE S. 
Rating:
5.0

Customer did not leave a comment.

Isaac F. 
Rating:
5.0

Super fast in and out. Great customer service.

Jennifer J. 
Rating:
4.0

There is nice signage for where to go for returns but nothing for pick ups. Would be nice to know where to go when picking stuff up.

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
1.0

We received very poor service. When we returned the rental, the worker who took the keys never marked it as returned.

Greg S. 
Rating:
5.0

Attentive and efficient. Really appreciate this while dealing with the stressors of a move.

JEFFREY S. 
Rating:
5.0

The windshield was covered in bugs but the guy that was helping me offered to clean it and I was impressed

MARK STEVEN R. 
Rating:
5.0

Drop off locations were wrong. Any town local can receive the drop off. Less milage less charge. Other than that, if I need a uhaul truck in the future I have no problem . Great service.

GARY RAY D. 
Rating:
1.0

Customer did not leave a comment.

CHASE B. 
Rating:
2.0

The guy helping us was great but overall I felt the experience could have been more smooth

Zachary G. 
Rating:
1.0

The trailer I reserved was not there. They checked me in and took me to find it and then the employees realized it was lost. Very unhappily I got another not similar trailer which did not suit my needs.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

LOUANNA MAE B. 
Rating:
4.0

I got a call the morning of our rental that there was an issue with the original vehicle we were supposed to get (they had quickly arranged for us to receive an alternate vehicle), I appreciated the good communication and the fact that they closely inspected the vehicle before our rental so that we were not stuck dealing with any problems during the rental period. Thank you!

Cameron T. 
Rating:
5.0

Customer did not leave a comment.

ANDREA KERN I. 
Rating:
3.0

Uhaul's mobile platform failed to work correctly, did not have my equipment right, and took a while to return the van. The whole experience with Uhaul on this move was very poor. Do not rely on what the mobile platform tells you. Call first to confirm they have your actual truck!

Thomas D. 
Rating:
3.0

I stood in line for a half hour not knowing I could have simply dropped the trailer in a return area I had not been told about. Other than that, service was great.

DANIEL B. 
No reviews have been submitted for this location.

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