Prompt and easy servicetori w. | First Impressions
Customer Reviews for U-Haul Moving & Storage of The Emerald Coast
Fort Walton Beach, FL 32548
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wolf L. | First Impressions
Wish there were more back-in bays for indoor unloading, had to wait for others to finish and pull out before unloading. Otherwise, all good!Thomas W. | First Impressions
Customer did not leave a comment.JOHN P.
Nothing, was a pleasant experience!BETH R.
Customer did not leave a comment.Jane A.
The 800 number is horrible customer service. Called and booked. Haul secured movers and took my credit card. Decided to add another container and they said I booked movers on my own they could not help me. So not true. The beach location did not offer delivery and Uhaul said had to secure movers. They booked. So horrible. Would never recommend you all for anything.Stacey F.
Manager took care of me personally. Great job!Juan L.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.LESLIE P.
Very friendly customer service, great rates!PATRICK V.
Gennie was great. Very knowledgeable and helpful.william m. | First Impressions
Customer did not leave a comment.Sergio S.
Customer did not leave a comment.James B.
Customer did not leave a comment.ETHAN S.
Always great service, manager Mario is great. Customer oriented, clean facility, safe storage area that is clean. Would do business with them anytime. Highly recommendJason H.
Very friendly, helpful and personable staff.jeffrey L.
Customer did not leave a comment.PAUL K.
Nothing, everything was great.Kenneth B.
Customer did not leave a comment.LARRY V.
Customer did not leave a comment.MARVIN B.
Signs on the main road to direct to main entranceJACE J.
Customer did not leave a comment.DANIEL D.
Very professional.Terry A.
Customer did not leave a comment.Jason W. | First Impressions
If a ten (10 ) were possible I would rate.at 100.. Perfect +john b. | First Impressions
Customer did not leave a comment.DEREK C.
Customer did not leave a comment.Jeffie R.
Customer did not leave a comment.JOHN P. | First Impressions
Customer did not leave a comment.AMANDA R.
Your 1-800 number customer service needs to improve in a large way..I spent over 2 hours waiting for customer service on the phone when i had questions. It left a really bad mark on a overall great experience.Mark P.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.JAMES I.
Online return was a little hard for meTheresa E. | First Impressions
Customer did not leave a comment.CLYDE H.
Customer did not leave a comment.MICHAEL J.
Not sure if you will ask for a review of where I picked up my things from my UBox in EUREKA, CA at the Uhaul Location on Jacobs St. No real problems, except I spoke with someone on Tuesday. Said I would be there between 9-10am Thursday to unload my box I arrived shortly after 9am. My box was not out of the warehouse for me to unload. A minor inconvenience, but that much notice, and they were not busy, it should have been outside first thing Thursday morning for me to unload as soon as I arrived. Again, it was a short wait, but isn't that why you ask us to call the pickup location to arrange for when we will be there to unload?JADE E.
Customer did not leave a comment.LARRY V.
I was one of the first to rent while construction was underway. However after construction onside was finished avoidable problems developed. Access to the loading dock was blocked. Often by employees on purpose. Employees wererude.wait times at the. Outer were terrible. Very poor management.constance T. | Overall Experience
Great and easy experience. No hassle and straightforwardemilee C.
Nothing. April runs the best Uhaul I have been to used multiple in many states. Very friendly, knows everything to get you in and out. Great service great location. Also used them for storage clean easy access felt my goods were safe. Highly recommendJason H.
Thanks for your servicesSherry W. | First Impressions
The service I received was excellent Patrick and Gennie( I think that was her name ) went above and beyond and provided excellent advice and service. The U-Haul leadership should be very proud and recognize them for their attitude and service.ROBERT B.
Really good customer service spot on and they are fast new trucks would be greatRobert C.
Customer did not leave a comment.Aaron Y.
What would I do to improve this location? Not overcharging from the agreed payment. I would never recommend anyone to any business who doesn't honor their prices. I will be going in person to make a complaint.TELOR A.
Customer did not leave a comment.JEFFERY M.
Customer did not leave a comment.James V.
Customer did not leave a comment.SHAWN E.
Jenny was great the guys were greatjuan M. | Overall Experience
Very accomodatingThe S.
Customer did not leave a comment.WILLIAM M.
Box wasn't picked up on in Florida on our original move date but other than that we were golden.emilee C.
The check in process online was stupid. I thought I checked in, but got a call saying I stole the truck. Very upsetting, very confusing.Sophia W.
Staff and facility exceeded my expectations of a storage facility. Very friendly well maintained and timely.CORY M. | Overall Experience
Customer did not leave a comment.Matthew H. | First Impressions
Customer did not leave a comment.Eric R. | First Impressions
Nothing needs improvement. It was great!Carl S.
Poor customer service on your GM April's behalf; no staff available "on site" (meaning I didn't have to search for them); no one available to answer the phone (but they'll contact you numerous times and deny access to your unit because you don't have "the correct" lock). Very confusing system, most likely due to poor management.Kasady W. | Overall Experience
Customer did not leave a comment.James L.
Customer did not leave a comment.Richard B.
Quick, Easy, Excellent serviceJames M.
This store is new clean and the manager is experienced and flexible! 5*****Gabor F. | First Impressions
Rarely do you find excellent service and wonderful employees in a business like moving and storage. The management and staff should be commended by the Uhaul corporation as they are a Shining example of what is needed in these days of uncertainty. KudosJunkyard D.
April was fantastic . Check in was quick and informative , We were able to leave our car with no worries . Check out was completely painless , We hopped in our car and were bid a fond farewell . It does not get any better than that , Thank you for a good experience .Ken S.
The trucks suspension was so bad that I could not recommend it to anyone. Terrible drive, terrible experience with the truck.Michael C.
Customer did not leave a comment.lane G.
Amazing customer service and impeccable!!! Thx for making it easyLEE V.
Customer did not leave a comment.DANIEL J.
Customer did not leave a comment.Salvatore C.
Customer did not leave a comment.Mareike D.
When renting motorcycle trailer with 26' truck, I was told the insurance on trailer would be cancelled if I disconnect trailer from truck. To keep trailer insurance active, I would have had to drive 26' truck 40 miles round trip to have trailer connected after I loaded the 26' truck. That is utter stupidity. I should only lose insurance coverage if I reconnected the trailer incorrectly and that caused trailer to get damaged. Also, ordered 1 dozen moving pads which were not on truck. Got charged for them and as of today, I have not received my $10 plus tax refund.Don B.
Genie Strength did an awesome job. Very polite. Great understand of uhaul system and was able To take care of my order quicklyPAUL G.
Everyone involved were fantasticBarry L.
I couldn't believe how quick and easy it was to drop off our truck!Helen G.
Awesome owner!Rene G. | First Impressions
Your customer service person was top-notch: prompt, polite, and professional.Joshua T.
Customer did not leave a comment.JOHN A.
Customer did not leave a comment.Keri S. | Online Move In
Honestly the staff and the facilities are amazing. I am so appreciative for all the help they have given me.JOSHUA W. | First Impressions
I was only the second customer in the store, took nearly an hour to be served. Overheard employees talking about how â€œF***ed up their paper work isâ€ uhaul seemed clean at first, but clearly had not been serviced. I had to add oil and clean the air filter shortly after leaving.ABIJAH S.
Honestly 5 stars all around, staff and facilities were exquisite and I couldn't be happier with my experi3nceJOSHUA W.
This location not only provided exceptional customer service and friendlyLissette G. | Overall Experience
improving transportation around/through your irwin uhaul facilityTHOMAS D.
pick up easy. Good truckTimothy R.
Customer did not leave a comment.VICTORIA N.
Customer did not leave a comment.Marcos P. | First Impressions
Very Helpful staff!VICTORIA N.
I had the best customer service experience here. Just amazing. Keep it up.CA SANDRA H.
Customer did not leave a comment.CHRISTIAN H. | Overall Experience
Customer did not leave a comment.Yvette S. | Overall Experience
Customer did not leave a comment.John V.
Had to reschedule pick up to a more distant location, extra miles were added but not needed. Other, goodwill options should be availableKim B.
Customer did not leave a comment.ANTONIO D.
Customer did not leave a comment.RONDA J.
Cameron Byrne did an excellent job getting me what I needed, he was very professional and friendly. Highly recommended.JAMES B.
No comment at the moment.HELEN H.
Customer did not leave a comment.TYLER S. | First Impressions
Very easy and convenient moving experience. The reservation attendant was also very helpful and made the move with U-Haul a preferred choice.CORY M.
Customer did not leave a comment.Tracy W.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.Kenneth T.
Customer did not leave a comment.Madrene G. | First Impressions
It was warm for a climate controlled units. It’s new and still under construction so I’m sure this will be worked out. April and Venessa were both very helpful and nice. April was very busy as it was Memorial Day weekend and she was busy, but still maintained a professional and kind attitude! The no is due to it being so warm in climate controlled units. It was clean enough and too soon to know how well it will be maintained. Thank you and I hope it works out for all! Good locationLucy H. | First Impressions
Better communicationscott M.
Again, this was NOT the selected drop off location. After trying to get a hold of NAD auto works for 2 days, we finally made contact and was told that they had no room to take our trailer. We called another location and was told the same. We ended up taking it to the main Uhaul hub in town. Everyone was super kind and helpful however, administrative items had to be completed on their end so I was not charged for dropping the trailer off at another location. Again, this is unacceptable. If my pickup location can be changed by the company DAYS before I leave, I should be able to drop off the trailer at any location at NO charge considering none of these changes were even close to my fault. Overall I am happy with the service provided but your process could be relooked and streamlined.EMILY C.
Customer did not leave a comment.Stacy P. | First Impressions
Customer did not leave a comment.STACY P.
Customer did not leave a comment.MATTHEW H.
Exceptional service.tommy d. | Overall Experience
Customer did not leave a comment.Lisa C.
Your staff was amazing. They went above and beyond! Keep up the great work!LINDSEY R.
Customer did not leave a comment.PAUL M.
Easy in and out for pickup and returnARMANDO A.
Customer did not leave a comment.RaeDel S. | First Impressions
Customer did not leave a comment.RAEDEL S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.JODY H.
Customer did not leave a comment.SIMEON T.
I had a 1 day rental and returned the trailer on the same day; however, it seems it did not get logged in as returned. 11 days later I got a call from the store asking how much longer I'd have the trailer and I stated it was returned per my 1 day original contract. Charges were reversed but I'd not like that to happen another customer.Craig M.
Customer did not leave a comment.BRANDON P.
Don't mislead your customersJohn P.
Excellent well stocked locationchris B.
Quick and efficient drop-offTONSIA K.
Nothing really, everything was great.â˜ºï¸DIANE G.
Horrible experience dropping off my uhaul. Very thin young woman was rude, short with me and was not helpful at all. She would not take in my vehicle because she said they were closing the store even though my map app said they were open until 10pm. I was also told that they were short on vehicles and was returning mine 2 days early so you would think she would use some common sense and assist me, but no, she preferred to be lazy and worthless. She then told me to move my truck around the building to the other side during heavy beach traffic and gave half assed directions to me, I didn't know my way around the location or this area at all. After screwing around and finally finding my way around this huge place I park it. Then I try the mobile drop off and it was not working on my phone. The same young woman should have helped me but instead chose not to after at least 3 attempts on my part. Fast forward to the next day and now I'm being charged for a late drop off which I'm absolutely insisting on having this charge reversed. If your workers don't want to work, be courteous, properly communicate and help clients that ultimately pay their wages then they shouldn't work for you period. I have rented 4 vehicles from uhaul to move over state lines in 3 years, I will not go back to this location after this disaster and might just skip uhaul altogetherFRANK G.
I believe his name was Tucker, but I’m bad a name remembering. He was amazing! Very polite, very detailed, and answered all my questions! He showed me everything I need to know plus some! The only thing he could not do, and this was not his fault, was set auto pay and give me 24/7 access. Account related. The prices a bit higher from my three storage units in Texas, but not to much that made me want to go somewhere else. Thank youTony H. | First Impressions
The gentleman that attached my trailer did not tighten the collar around the ball and my trailer came off while driving down the road and hit my truck.SHAWNEE T.
Customer did not leave a comment.Ashley W. | Overall Experience
Customer did not leave a comment.JULIA F.
The person who helped me this saturday morning was so helpful. She was super-fast, friendly, could not have provided better service.peter b. | First Impressions
Good customer serviceMORGAN J.
When it comes time to rent a another trailer I will rent through U-Haul very friendly and helpfulJAMES B. | First Impressions
Couldn't have been any better!Craig M. | Overall Experience
The staff was very professional and helpful. I have used U-Haul in the past, but these folks are the best.John M. | Overall Experience
At my drop off location the manager April made everything go smoothly and was a huge help. Thanks for everything.Jeremy M. | First Impressions
Customer did not leave a comment.Raymond B. | Overall Experience
multiple issues with the garage doors not functuoning. 7 to 7 access time is very inconvienient. would recommend moving it to 10pm.Brian C. | Overall Experience
Customer did not leave a comment.tommy d. | First Impressions
Customer did not leave a comment.mary d. | Overall Experience
Customer did not leave a comment.KATHLEEN S. | First Impressions
Your manager is unprofessional and has horrible customer service. If I was in Florida right now I would move my things somewhere else and I will NEVER refer anyone to this facility. GET RID OF YOUR MANAGERMollie B. | First Impressions
Very nice young men helped me, I will def be back and send referrals! Thank youShelly C. | Overall Experience
Customer did not leave a comment.John M. | First Impressions
Great job Our rep was great to us Gooooo Dan!!JAMES L. | First Impressions
I have never experience a worse storage unit facility in my life!!kelly b. | Overall Experience
Both times I went in the site was understaffed. Only one register and always a wait. I was called out about a problem with my unit and the person calling me was very rude. When I explained I was over 700 miles away and couldn’t just come down and put my lock on correctly finally someone offered to lock it correctly. After I moved out I continued to receive phone calls and emails that my belongings would be auctioned. Who ever owns this facility really needs to do better with staffing and training.Jo H. | Overall Experience
Jay.is AWESOME..helpful beyond words..very professional and personable! We also love Tucker!Suzanne G. | First Impressions
Yes the facility is brand new and is nice and clean, but that does not make up for everything that went wrong during our experience. First of all, we signed up to do mobile pickup of our U-Haul. This was supposed to be the faster, no-contact way for pick up, but my Husband still had to go inside to get the keys and it took longer than it needed to. Apparently they were supposed to put the keys in a lock box outside and they just didn’t. Oh and when I say “They” I mean one man working at one small desk with one computer (in a giant room that could fit many other desk) trying to help everyone who is renting, returning, etc. On top of this only one of the loading door docks were opening while we were there so there was a line of people trying to load and unload there stuff and the parking lot is a disaster to navigate and feels like it’s just a bunch of storage units thrown in the Kmart parking lot (because it is). When we went to get our stuff out of our unit we rented a truck from another location because we didn’t want to support this location anymore. Hopefully they get better.Zachary A. | Overall Experience
Very helpful and professionalJimmy E. | First Impressions
Customer did not leave a comment.Ladd K. | Overall Experience
Jonathan at the Ft. Walton Beach location on Irwin was awesome. Very friendly and helpful. His service made our move to the area and a very long day of driving even better. Thank you.CHRISTOPHER S. | First Impressions
Customer did not leave a comment.colleen c. | First Impressions
TYJohn H. | Overall Experience
Customer did not leave a comment.Raymond T. | First Impressions
Customer did not leave a comment.Gail K. | First Impressions
The issue I had was that my unit was all the way in the back on the far wall and the closer doors leading to my unit were always locked therefore I had to enter near the office and walk with my items a few at a time because there were never any carts availableCharis B. | Overall Experience
Customer did not leave a comment.lynn Z. | Overall Experience
Customer did not leave a comment.Heidi R. | First Impressions
Not even one issue in 5 months. Very clean. Safe. Would recommend them big time.Paul G. | Overall Experience
Customer did not leave a comment.gregory r. | First Impressions
only complaint was only one employee working...if 2 or 3 customers showed up at same time the wait was 30 minutes to get services. Maybe need two stations and better staffedJeffrey C. | Overall Experience
Dan was pleasant, helpful and professional. Made it very smooth!jan a. | First Impressions
Excellent service by your employees, especially Matt Cole. He answered all of my questions and gave me the secure feeling that your company cares about me and your customers. Your facility is fantastic! It will be huge when complete! If I ever need to store anything or move anything, Uhaul will have my business! Thank you!Rick H. | Overall Experience
There is only one employee working this large building and lot. Spent most of my time in Lin waiting waiting and the computers a never work, they don’t take cash, no place to load and unload besides small doors in the back of an alley, no night hours to have access to your units. I dodn’t Set up auto pay, but one of the employees decided to added it in my second month without my permission. I will never use this location again. You need more employees and help at this location! Ridiculous! The manager there is very rude as well. Daniel is slow, but did have a good attitude.Sammie W. | Overall Experience
Hats off to Corte and Jonathan!!! Best employees ever!!! They helped me so much trying to get things arranged and worked out with my move. They went beyond the call of duty to help me and to make things go smoothly!!! These two employees need recognition for their hard work and helpfulness. .lynn Z. | First Impressions
We are a military family that moved to the local area and used Uhaul at the old Kmart location to store our home contents while waiting on a rental home in the area. When we moved in, they put us towards the back of the building (told us we could use the back doors to move in and out of) and three weeks later when we went to move out the back doors were locked and blocked, and the only way to move everything out was through the front, although we were told by Uhaul workers that we were "not allowed" to use the truck bays to load our vehicle, or use the large doors. We were told to use the "entrance" doors, that do NOT function correctly and were locked most of the time. IS THIS WHAT YOU CALL USER FRIENDLY?! I will make sure I explain to EVERY military family in the area where NOT to store their things while in transition. Uhaul made our moving experience even MORE difficult than it already was, if that was even possible. I would give zero stars if I could. On top of all of this, the staff at this location was less than helpful (except for Pat).Maury S. | Overall Experience
Customer did not leave a comment.Perry H. | Overall Experience
Customer did not leave a comment.Perry H. | First Impressions
Customer did not leave a comment.Jay S. | First Impressions
Your offering is the best. It fits our needs perfect and at a reasonable price. Thank youPaul G. | First Impressions
Customer did not leave a comment.Mark S. | First Impressions
Pat was very helpful and took the extra effort to make sure we were taken care of. He is an asset to Uhaul.Maury S. | First Impressions
AwesomePaul G. | First Impressions
Customer did not leave a comment.MIKE P. | First Impressions
Mrs. April & Her Crew was Awesome..!! Thanks Again for the Great Service.!TROY W. | First Impressions
Ms.Mary was awesome and extremely helpful.elvis s. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!