Customer Reviews for U-Haul Moving & Storage of The Emerald Coast

683 reviews

200 Irwin Ave   Fort Walton Beach, FL 32548

(850) 659-6113

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 659-6113

200 Irwin Ave
Fort Walton Beach, FL 32548

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Preston M. 
Rating:
5.0

Customer did not leave a comment.

ian b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

harry a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONNIE E. 
Rating:
3.0

Although I rented the truck for the day when I picked it up I was told it needed to be back by 1 pm for another reservation. This seems somewhat unreasonable for both customers. I was rushing to get back in time and also was running late for the next person. I would strongly recommend not double booking like that.

KORIN B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA W. 
Rating:
3.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

Lesley W. 
Rating:
5.0

Specific shoutout to April for always making things easy. It is Hassle free with her every month we rent

THOMAS B. 
Rating:
5.0

Excelente service, fast and super professional! Thanks a lot!!!

GUSTAVO S. 
Rating:
1.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

I love staff, very professional, welcoming and assisted with a 5 star attitude. Thank you.

PAMELA J. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

The drop off location was very fast and organized.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
1.0

The owner was very rude and condescending. I had some words with her. From the very first day I made my reservation, they had the wrong name and contact information under my phone number. Emails for my reservation were sent to the wrong person even after I informed one of the employees and he told me he corrected it. When I arrived to pick up the day of my reservation, the owner was assisting me. She couldn't find the reservation under my phone number and began asking me personal information of my friend. There were people standing 2ft behind me, and I didn't feel comfortable yelling out someone else's personal info, so I pulled it up on my phone and showed it to her. She STILL insisted I read it out loud and told me no one is listening even though they were standing right behind me. I told her I didn't feel comfortable and still she insisted and talked down to me like I was a child. Completely unacceptable. The only reason I continued to do business there is only because my friends had taken the time out of their busy schedules to help me move and were waiting on me to pick up the trailer. I'll never do business at this location again.

JAMES J. 
Rating:
5.0

Very friendlyand efficient with processing the rental request

HECTOR M. 
Rating:
3.0

Jenny called me because the information on the contract was incorrect, thinking they did not receive the trailer. I dropped the trailer off on Saturday. I explained everything to her and she said she would look into it. Jenny called me back later and told me everything was sorted out.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

CHUCK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April B.  |  First Impressions 
Rating:
4.0

April was our initial contact person. She very personable, informative and friendly! Just would've liked to receive a military discount. April did say her location was working on that. The business has been open over a year now, the I believe this should be in place already. We live in a military town.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

DILLONRAY C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Allison G.  |  First Impressions 
Rating:
4.0

April was very informative and friendly.

Kathleen K.  |  First Impressions 
Rating:
5.0

This is the best run uhaul in America. The two Women in charge there know their stuff. I will always use this location when in the area.

LONNIE H. 
Rating:
5.0

April and Jenny were awesome after a long 4 days of moving

Lance I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Staff were all very friendly and efficient!

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

awesome team... happy new year

ANGEL T. 
Rating:
5.0

Customer did not leave a comment.

MERLE T. 
Rating:
5.0

Customer did not leave a comment.

MARCELAN F. 
Rating:
5.0

Did not get a confirmation on my return. Was supposed to be sent to emails

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

TONY D. 
Rating:
4.0

Customer did not leave a comment.

Keri A.  |  Overall Experience 
Rating:
5.0

Clean and easy in and out

ANDREW E. 
Rating:
4.0

staff was knowledgeable and helpful

LOWERY W. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Not putting the onus on the customer to use their personal phones to process contracts- It's pretty invasive- and I don't like to give permissions to websites to my phones camera

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

RALPH A. 
Rating:
5.0

Outstanding people at all locations.

ROBERT S. 
Rating:
5.0

CSR did an outstanding job.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

GERMAN G. 
Rating:
5.0

Absolutely NOTHING. This location an staff is a 100 STARS MAGNIFICENT experience from onset to completion!!!! N

LUCILLE H. 
Rating:
3.0

The way that they have blocked off the entire parking lot from it's not from any through traffic weather for you holler or not is kind of absurd and and a great nuances to the locals. The truck could've been a little better maintained and Uhauls app is disturbingly awful. Aside from that, the people working at this location were helpful, fast and knowledgeable.

CRYSTAL C. 
Rating:
3.0

I will never use this service again it was a nightmare and a money pit.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE B. 
Rating:
5.0

The people at this location have always been accommodating and easy to work with. It makes a challenging time so much easier!

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Regional scheduling office in Mobile was very nice and followed up to make sure we got our truck rental on schedule.

RICHARD R. 
Rating:
5.0

The associates were extremely professional

JONATHAN L. 
Rating:
5.0

Great customer service and communication with customer. Thank you for the great prompt service. A+++ all the way.

MIKELL G. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

christopher J. 
Rating:
4.0

Customer did not leave a comment.

BELINDAMICHELE H. 
Rating:
5.0

April the manager was very polite and helpful. She was also very excited to help us with all questions that we had.

Wade R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

FARRA S. 
Rating:
5.0

Great staff, nice clean storage units

Jen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Heather appeared to be a fairly new member to the staff but did an excellent job of customer service. I was impressed by her knowledge of how my towing of the car hauler show be done.

CARL P. 
Rating:
5.0

Top ratings to April Audet, Mgr, especially for her extraordinary efficiency and endeavors to assist us in every way to help us economize our time and resources. It’s rare to find such great customer service. Clean facility.

Ann L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARCELINO A. 
Rating:
5.0

Customer did not leave a comment.

carolynne V. 
Rating:
5.0

Customer did not leave a comment.

Elvis C. 
Rating:
5.0

Customer did not leave a comment.

ELVIS C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

April, Jen, Heather and Taylor work extremely hard to ensure customer satisfaction. They were able to take a challenging situation and turn it into a pleasant experience. They accommodated the need and welcomed suggestions for improvement. They with long hours and are dedicated to ensuring the business is cm successful and customers are happy. They should be rewarded and recognized for their dedication. Please continue to keep the prices reasonable with incentive deals. Happy staff usually results in happy customers. Best Wishes! Elizabeth Morgan - NW FL

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
5.0

Quick and easy. Thanks

MARK G. 
Rating:
5.0

Everyone was nice, spoke clearly, was helpful, friendly, knowledgeable, polite, made eye contact--it seems that combo is impossible to find these days. Everyone we were in contact with was great!

TRENT NELSON B. 
Rating:
5.0

Great people, I have always received patience, knowledgable and CARING , professionalism from this particular uhaul.. equipment always clean, and in good condition, no problems on the road, ., THANK YOU for making my moving and hauling needs LESS stressful

LINDA H. 
Rating:
4.0

Customer did not leave a comment.

KRISTI B. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

james s.  |  First Impressions 
Rating:
3.0

Before a cancellation of a reservation, a phone call would have been nice. I tried several time to contact the pick up location by phone to let them know I was delayed, with no answer. When I got there, my reservation was canceled and equipment gone. Response was I should've called, but then told they were too busy to answer the phone. I had to rent a truck twice the size I needed.

KENT A. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

JASON R.  |  Overall Experience 
Rating:
3.0

The staff was very helpful and friendly. Unfortunately, the experience turned distressing when we went to drop off our items to the outside storage shed and the storage shed was locked with a Uhaul lock although we purchased a lock. We were informed by the facility staff a week before and again on Saturday that we could rent the moving trailer and the outside storage unit. We informed that we would be dropping off the same time that we rented, which was 6:45 p.m. However, when we arrived at about 5 p.m. no one was at the facility, which was fine but the storage unit was locked. We count not unload our items. There was not an emergency number for us to reach anyone after hours. We received an answering service with a friendly person named Lindsay. The issue was shared with Lindsay. She was incredibly understanding and helpful. Tomorrow, I will have to go to the store when they open up at 7 a.m. before my work day begins and hope that someone will be there to help me unload the trailer given the storage is for my 80 y/o mom's things. The rating would be an excellent had it not been for the storage shed being locked when we were told that we could drop off our items after 5 p.m. on Sunday and that we were not able to contact anyone after hours for emergency assistance. I would like an opportunity to submit a higher rating and review when this issue is successfully addressed. For now, our items are sitting in the Uhaul mobile storage truck in front of the exterior storage unit that we rented. Sigh ...

marry b.  |  First Impressions 
Rating:
5.0

The staff were the best of anywhere! Always helpful and would stop ehat they were doing and give you their undivided attention. I always felt welcome whenever I would go into the office.

RaeDel S.  |  Overall Experience 
Rating:
3.0

The lady from the Uhaul location called me and basically lectured me on the proper procedure for turning in the U-Haul as well as cleaning out the truck. According to the contract there are fees that are Charged if the truck has not been swept out and if you do not check the truck in using your phone. We were comfortable paying those fees in order to accommodate our situation. I understand the need for the procedures however the lady wasn't exactly polite during the conversation.

Jeffrey B. 
Rating:
3.0

I moved out last month this is not valid I was nit charged right

kiera f.  |  Overall Experience 
Rating:
5.0

Discount

DARRYL B. 
Rating:
5.0

The first trailer hooked up had 2 maintenance issues. The one I rented was dirty. The floor was greasy so I wiped it down and put a tarp over the floor. The mattress protectors I bought had black on them from the greasy floor.

CATHRYN F. 
Rating:
1.0

Have you trucks checked reglarly

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

yolanda w.  |  First Impressions 
Rating:
5.0

The associate who helped me was very pleasant, informative and professional.

Casey T.  |  First Impressions 
Rating:
5.0

Price to high

JOSE S. 
Rating:
5.0

Taylor was great!!! My hero!!!

Sue Ellen B.  |  First Impressions 
Rating:
5.0

Very well organized - my total time dropping the trailer off on a Sunday was maybe two min.

BRADLEY E. 
Rating:
5.0

Good Rental - got the job done.

MELVIN S. 
Rating:
5.0

Great place to rent a truck and storage. Great knowledgeable staff! Will definitely do more business with them! Wouldn't go anywhere else!

Windham P.  |  Overall Experience 
Rating:
5.0

Benny was very friendly, helpful and we had a great conversation. Thank you for your help Benny!

BARRY M. 
Rating:
5.0

April was amazingly competent and a dream to conduct business with. Highest marks because of her

Jeffrey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONJA B. 
Rating:
5.0

Thank you

DANIEL C.  |  Overall Experience 
Rating:
4.0

Great staff

Aerin K. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

BRANDON J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

MICHELE W.  |  Overall Experience 
Rating:
1.0

I was charged for an additional months rental on 4 units even though they were returned. There is a serious lack of communication between between offices. They said they would resolve this within 72 hours. That was Monday. Today is Friday and I still haven't heard back.

Michelle L. 
Rating:
2.0

My original location was changed and my equipment changed (upgraded they said), but I did not want a larger vehicle even without an up charge. It is harder to drive long distances and costs much more in fuel. The second location had also changed my pu time (an email). But I needed at the time as indicated with my reservation. I was then sent to a 3rd location to pickup an available truck. Not very good nor are you dependable. Not so much an issue with the actual pu location, but they did not seem pleased to see me, but the place was very clean.

JORGE L. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
4.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

SHAYNE H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
3.0

Customer did not leave a comment.

Derek D. 
Rating:
5.0

Very good

LAWRENCE B. 
Rating:
5.0

Friendly staff

DAVID M.  |  First Impressions 
Rating:
4.0

I did 5-6 trips in-and-out of my storage room for the last month. It was easy. The security options were top notch. Returning unused U-Haul boxes was easy. I will use this company again 👍

ANGUS S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE LEE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter D.  |  First Impressions 
Rating:
5.0

Staff friendly and professional. Wouldn't go any were else!

Windham P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ed b.  |  First Impressions 
Rating:
5.0

Both ladies who helped me were great! Thank you for an easy and comfortable experience!

DESEREE Z.  |  First Impressions 
Rating:
5.0

Beautiful &clean facility with very easy access.

Kenneth S.  |  First Impressions 
Rating:
5.0

Everyone is extremely nice and wants to actually help you. No one there is related but feels like they have known each other their whole lives. Really enjoyed my experience here.

Christian L.  |  First Impressions 
Rating:
5.0

April was amazing

Terry M.  |  First Impressions 
Rating:
5.0

So far so good. Move was local from another storage facility. Loading and unloading covered was a BIG deal. Helpful folks and so far I am living the security here at this place. Guess time till tell if they can keep it up.

lisa m.  |  First Impressions 
Rating:
3.0

I thought that u-haul should have given me a bundle price for two units..: $$$ costing me more money. When they didn't have the next size up. I was told that they didn't power to do anything like that.

ricky m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanquer D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott T.  |  First Impressions 
Rating:
5.0

Donna from U-Haul in Woodbury TN was very pleasant and helpful with the beginning of my trip.Gennie from the U-Haul storage in Fort Walton Beach Fla.was also very pleasant and helpful at the end of my trip...I have one suggestion...The steps should have lights.

shelly j.  |  First Impressions 
Rating:
5.0

Prompt and easy service

tori w.  |  First Impressions 
Rating:
5.0

Wish there were more back-in bays for indoor unloading, had to wait for others to finish and pull out before unloading. Otherwise, all good!

Thomas W.  |  First Impressions 
Rating:
4.0

Gennie was great. Very knowledgeable and helpful.

william m.  |  First Impressions 
Rating:
5.0

If a ten (10 ) were possible I would rate.at 100.. Perfect +

john b.  |  First Impressions 
Rating:
5.0

Online return was a little hard for me

Theresa E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  First Impressions 
Rating:
5.0

This store is new clean and the manager is experienced and flexible! 5*****

Gabor F.  |  First Impressions 
Rating:
5.0

Awesome owner!

Rene G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keri S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Madrene G.  |  First Impressions 
Rating:
3.0

It was warm for a climate controlled units. It’s new and still under construction so I’m sure this will be worked out. April and Venessa were both very helpful and nice. April was very busy as it was Memorial Day weekend and she was busy, but still maintained a professional and kind attitude! The no is due to it being so warm in climate controlled units. It was clean enough and too soon to know how well it will be maintained. Thank you and I hope it works out for all! Good location

Lucy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RaeDel S.  |  First Impressions 
Rating:
5.0

I believe his name was Tucker, but I’m bad a name remembering. He was amazing! Very polite, very detailed, and answered all my questions! He showed me everything I need to know plus some! The only thing he could not do, and this was not his fault, was set auto pay and give me 24/7 access. Account related. The prices a bit higher from my three storage units in Texas, but not to much that made me want to go somewhere else. Thank you

Tony H.  |  First Impressions 
Rating:
5.0

The person who helped me this saturday morning was so helpful. She was super-fast, friendly, could not have provided better service.

peter b.  |  First Impressions 
Rating:
5.0

When it comes time to rent a another trailer I will rent through U-Haul very friendly and helpful

JAMES B.  |  First Impressions 
Rating:
5.0

At my drop off location the manager April made everything go smoothly and was a huge help. Thanks for everything.

Jeremy M.  |  First Impressions 
Rating:
1.0

Your manager is unprofessional and has horrible customer service. If I was in Florida right now I would move my things somewhere else and I will NEVER refer anyone to this facility. GET RID OF YOUR MANAGER

Mollie B.  |  First Impressions 
Rating:
5.0

Jay.is AWESOME..helpful beyond words..very professional and personable! We also love Tucker!

Suzanne G.  |  First Impressions 
Rating:
5.0

Very helpful and professional

Jimmy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

colleen c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Heidi R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay S.  |  First Impressions 
No reviews have been submitted for this location.

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