Customer Reviews for U-Haul Moving & Storage of Thomasville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Thomasville
Thomas K. on
Friendly staff very helpful.
madonna s. on
Change my unit but didn't or wouldn't change the move in date.. was supposed to talk to the manager and call me back but never heard anything
Stephanie G. on
The staff was super helpful.
Evan E. on
Great service
Raymond B. on
thank you
Carl B. on
Completley satisfying experience. Pick up and return fast and easy. Highly recommend this location.
Ricardo V. on
I am being charged for not filling up the truck upon return, which is a scam on U-Haul's part. I specifically made it a point to the attendant when I was picking the truck up that the fuel level was not at a 1/4 of the tank like she had pointed out. This is not the first time I have rented a U-Haul truck, I rent one weekly. It is sad that this is the way they tack on extra charges. I will be making it a point to be more petty at check in and check out. Along with making sure people don't get screwed by companies like U-Haul I will also advise future customers to use other companies for their services. This is not going to fly as I have the receipts for the fuel that I put in. Shame on U-Haul!
MEREDITH R. on
Customer service was very much below par. The young girl helping at the front desk would barely communicate with me and not friendly. The building was not cleaned out when I arrived.
Brian C. on
Continue what you are doing.
claude g. on
You took the whole 100.00 deposit out on me instead of just the amount for the van and caused me to go minus 99.99 negative with my bank because of it.
Melanie C. on
Everything was great. They were a tremendous help in guiding me through the right fit for my needs and how to handle the trailer, which was very appreciated.
Tim I. on
Called store and was hung up on when put on hold, had to keep calling back to get a human being.
Kevin O. on
Systems were down and we had to wait 30 minutes for them to process our reservation. No one came out to check the vehicle with us and we also weren’t told we needed to put gas in the truck and were then charged additionally for this.
Christopher R. on
I was very displeased when the general manager told me I couldn’t rent the the truck for the 24 hour period, I reserved the truck a week in advance online for 24 hours when I got to the facility he told me that’s not possible and you couldn’t keep it for 24 hours, I find it very annoying because what if I actually needed it for 24 hours and made plans accordingly and wasn’t able to use it, they need to fix this.
Patrina a. on
The facility is amazing, the after hours customer service experience was not!
PHIL L. on
thanks for all your help
Sonya M. on
Everyone was super helpful at a time that I needed it the most!!
christie b. on
Excellent Service
Kassi B. on
Great place
Ashley G. on
The experience was overall great and fast!
Christian H. on
Larry help me with all the things I needed to get done
joy k. on
Me. Dobson was very courteous and accommodating. I would refer your facility above any other. Thank you for treating me & my family with the utmost respect & consideration.
David R. on
Very clean & pest free storage building. Joyce went to unit at many different times and days. No problem ever. Joyce paid all the monthly charges from day one. Never worried about her stuff. Thanks !
harold h. on
Larry the owner, and all the staff was totally helpful, and very understanding .The World Needs More Businesses To Conduct Business With the Same Professional Manner...
Timothy S. on
Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.
Timothy S. on
Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.
scott c. on
Good people.. Good service
BEN S. on
Very helpful, pleasant staff.
Michael L. on
Thank you
Christian H. on
Teresa was very nice and always willing to help
Timothy S. on
Easily the best Uhaul facility and experience I have encountered. Thank you.
Chris H. on
Larry Miller and his team were absolutely outstanding. I have rented 3 trucks and one storage unit from them in our move to Archdale. Everyone was courteous and knowledgeable. Thanks so much. Chris
Jason B. on
Super nice
Jamie R. on
Great
Pamela J. on
It was great way to store my belonging.
Jerrick B. on
None
randy p. on
Thanks for all your help,
Charlotte S. on
Only issue I had was when I turned in my key card I went up there twice. 1st time I was there for 20 mins & no one was in the office. Really need more people @ least someone to stay in the office.
Crystal W. on
It was super clean and the staff was very nice and was there to help anytime I needed anything they was there
Kent T. on
Safe, secure and clean environment. Would use again.
Heather D. on
Met my needs adequately.
lisa o. on
Friendly staff! Assisted with all my needs and answered my questions