Customer Reviews for U-Haul Moving & Storage of Thomasville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Thomasville
BARRY M. on
Very personable staff.
anthony B. on
Great customer service
Marty S. on
Everything was excellent. This is the nicest and more organized location I every seen. I highly recommend them.
Darryl K. on
No wait, quick service!
Sarah W. on
Make sure the gas is at least halfway full. Getting a vehicle close to the fourth of a tank means that driving a long way isn’t going to happen without stopping to fill up and costing more time
Norman C. on
When arriving they were right there to check me in and answered my questions
BEN S. on
The best storage facility that I have ever used.
Joseph M. on
Dirty Nasty inside windshield
SCOTT J. on
The car dolly had straps that were bolted down, which is a nice feature. There was only one bolt remaining of the two required to secure the strap, and of the remaining bolt it was barely threaded in place. Strive to have better quality control in place to identify and repair critical parts of the equipment.
Bridget P. on
Everything was easy and the young man named Chris help me out...very nice young man and he explained everything to me... thanks again
Paul M. on
Very helpful and friendly. A good representation of what customer service is all about.
Harry K. on
I didn't see anything that needed to be changed or improved upon, keep doing what works..
Matthew T. on
I was charged 2 gallons of gas to 1 mile driven which is a total rip off. Please review my receipt and then call me. 336 209 2011. Thanks
Kenneth N. on
Battery died when refueling on way back. Local office could not help. Had to get someone to jumper it. Battery should be replaced. Truck was clean however.
Richard E. on
A fine addition to a fine American establishment devoid of foreigners
Amanda C. on
Great staff very freindly and helpful. Thank you.
Aspen S. on
Elizabeth was a great help in showing me where my new unit is.
David J. on
Have the windshield sign removed before customer takes the cargo van off the lot.
Robert O. on
I was treated like family. No improvements needed
Amanda C. on
The gentlemen who helped that morning was very nice and helpful making sure i knew what i was getting and showed me how to do everything needed to get in and out of my unit.Thanks
Denise G. on
The staff was always friendly! The storage unit and facility were well maintained.
Joe H. on
Great service and an awesome general manager. Very caring and helpful.
Donald L. on
Very friendly and helpful staff
Darrell W. on
No improvements necessary, excellent service.
joy k. on
It was a good experience, staff was well informed, courteous, and helpful. Thank you.
Thomas K. on
Friendly staff very helpful.
madonna s. on
Change my unit but didn't or wouldn't change the move in date.. was supposed to talk to the manager and call me back but never heard anything
Stephanie G. on
The staff was super helpful.
Evan E. on
Great service
Raymond B. on
thank you
Carl B. on
Completley satisfying experience. Pick up and return fast and easy. Highly recommend this location.
Ricardo V. on
I am being charged for not filling up the truck upon return, which is a scam on U-Haul's part. I specifically made it a point to the attendant when I was picking the truck up that the fuel level was not at a 1/4 of the tank like she had pointed out. This is not the first time I have rented a U-Haul truck, I rent one weekly. It is sad that this is the way they tack on extra charges. I will be making it a point to be more petty at check in and check out. Along with making sure people don't get screwed by companies like U-Haul I will also advise future customers to use other companies for their services. This is not going to fly as I have the receipts for the fuel that I put in. Shame on U-Haul!
MEREDITH R. on
Customer service was very much below par. The young girl helping at the front desk would barely communicate with me and not friendly. The building was not cleaned out when I arrived.
Brian C. on
Continue what you are doing.
claude G. on
You took the whole 100.00 deposit out on me instead of just the amount for the van and caused me to go minus 99.99 negative with my bank because of it.
Melanie C. on
Everything was great. They were a tremendous help in guiding me through the right fit for my needs and how to handle the trailer, which was very appreciated.
Tim I. on
Called store and was hung up on when put on hold, had to keep calling back to get a human being.
Kevin O. on
Systems were down and we had to wait 30 minutes for them to process our reservation. No one came out to check the vehicle with us and we also weren’t told we needed to put gas in the truck and were then charged additionally for this.
Christopher R. on
I was very displeased when the general manager told me I couldn’t rent the the truck for the 24 hour period, I reserved the truck a week in advance online for 24 hours when I got to the facility he told me that’s not possible and you couldn’t keep it for 24 hours, I find it very annoying because what if I actually needed it for 24 hours and made plans accordingly and wasn’t able to use it, they need to fix this.
Patrina a. on
The facility is amazing, the after hours customer service experience was not!
Becky S. on
Have used this location previously, everyone always very professional and make experience most pleasant.
Terry M. on
The manager changed our reservation that another location had booked. And changed it to from a 1 way rental to a return to same store rental. When we returned the vehicle to the place we told them we were going to they charged us hundreds of dollars extra
Alicia S. on
Customer service at that location is horrible, unprofessional, rude, disrespectful and uneducated. The young girl didnt even know how to complete a reservation. The truck needs an alignment bad.
Brett W. on
Great customer service
PHIL L. on
thanks for all your help
Erian D. on
the truck would make a weird noise going over 60 mph. but it was a good truck and did the job,
lillian R. on
It was just a pleasure!!! I will surely use it again...
David H. on
Looked like a new facility-very nice.
Sonya M. on
Everyone was super helpful at a time that I needed it the most!!
christie b. on
Excellent Service
christie B. on
Treasa Brown and her staff were awesome and very friendly they work well to help figure out things.
Gina S. on
Staff were very kind and helpful. We had a good experience and were in and out quickly.
Kassi B. on
Great place
Ashley G. on
The experience was overall great and fast!
Roy H. on
Everything was great
Christian H. on
Larry help me with all the things I needed to get done
Kimberly C. on
No improvement needed Great friendly staff. The young man was able to help us upgrade the truck with ease when I realized that one I ordered online wasn't going to work with for what I needed. Will be using that location again for all my moving needs.
Ronald C. on
Super clean location. Management very friendly. Will rent from this location in the future if I need additional rentals.
joy k. on
Me. Dobson was very courteous and accommodating. I would refer your facility above any other. Thank you for treating me & my family with the utmost respect & consideration.
David R. on
Very clean & pest free storage building. Joyce went to unit at many different times and days. No problem ever. Joyce paid all the monthly charges from day one. Never worried about her stuff. Thanks !
harold h. on
Larry the owner, and all the staff was totally helpful, and very understanding .The World Needs More Businesses To Conduct Business With the Same Professional Manner...
Timothy S. on
Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.
Timothy S. on
Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.
scott c. on
Good people.. Good service
BEN S. on
Very helpful, pleasant staff.
Michael L. on
Thank you
Christian H. on
Teresa was very nice and always willing to help
Timothy S. on
Easily the best Uhaul facility and experience I have encountered. Thank you.
Chris H. on
Larry Miller and his team were absolutely outstanding. I have rented 3 trucks and one storage unit from them in our move to Archdale. Everyone was courteous and knowledgeable. Thanks so much. Chris
Jason B. on
Super nice
Jamie R. on
Great
Pamela J. on
It was great way to store my belonging.
Jerrick B. on
None
randy p. on
Thanks for all your help,
Charlotte S. on
Only issue I had was when I turned in my key card I went up there twice. 1st time I was there for 20 mins & no one was in the office. Really need more people @ least someone to stay in the office.
Crystal W. on
It was super clean and the staff was very nice and was there to help anytime I needed anything they was there
Kent T. on
Safe, secure and clean environment. Would use again.
Heather D. on
Met my needs adequately.
lisa o. on
Friendly staff! Assisted with all my needs and answered my questions