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Christian H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Thomasville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent storage staff
Castarla R | Overall ExperienceThe employee that helped me was professional and friendly. Went extra mile to help me get right trailer for my needs.
RANDY BOnly real issue was your IT system. I understand you're going through some upgrades, so I understand problems, being an IT person myself. The rental cost was showing more than my reservation amount. It took them a phone call to get that straightened out. Also, the system was being very sluggish. It took about 30 minutes before my paperwork could be printed. No fault of your associates though, as they were great. I would definitely recommend this location to others.
DWIGHT CVery good people
JOHN S | Overall ExperienceTerrel M was very good to work with. He was fast, professional and made my rental experience great!
CHARLES SCainan is very nice, respectful and proficient at his job. He is a great person to have among your team of employees!
GINA V | Overall ExperienceVery nice man! Very helpful!
TONGA RWe had to sweep the trailer out and on my return Saturday at two. The guy didn’t wanna help do nothing so I got tired of waiting just dropped it out myself.
DAVID CTruck was clean! Great to work with! No problems at all
TIMOTHY BVery friendly and courteous..It was closing time but didn't mind having to stay a few minutes to get me going. Thanks...
WILLIE MCustomer service was great!
JOHNNY WFriendly and knowledgeable staff
LESTER HFantastic
KEVIN TMy storage units are very clean. Every time I went to the U-Haul for any kind of help, your employees were very friendly, helpful, and it was always a good experience for me. And I’ve already recommended people to store their belongings at U-Haul.
RONDA S | Overall ExperienceI couldn't ask for a better experience.
LANCE MWe had to change our reservation multiple times and they worked with us, everyone was so nice!! Thanks
RICKY GI returned the trailer a day early. One of the staff members directed me where to place the trailer. I did so. Waited a short time before he came out and asked me to park the trailer in a different spot. Not a problem. After unhooking the trailer, he complemented me about my truck and.told me he appreciated me. Nice gesture, which I took as there was nothing else I needed to do and he would check the trailer in. Wrong assumption on my part. I checked my U-Haul account on the app throughout the day to ensure it was. It still indicated the rental was "Active.". I checked first thing the morning of April 1st. My account still indicated active. I then called the drop-off location and spoke with Scott. He said that he saw my name and would take care of checking the trailer in. I waited a half an hour and checked my account again......nothing changed. I decided to drive to the location to make sure they checked the trailer in. I didn't want to be charged for another day. I get there and I spoke with Scott, and said that he would take care of it. He then went on to say that he was the only one there that early, and he had trucks to fill with fuel and had a couple units broken into and all of the logistics that goes with it. I understood the fact he was the only one at work, but in my experience in customer service, you take care of the person standing in front of you. I didn't need excuses. After he told me again he would take care of it, I got in my truck and as I was getting ready to leave Scott came out with his hand-held computer and asked where I parked the trailer. I told him and I left. When I returned home, I checked the app one last time to see the "Active" indicator had been removed. My suggestion to the staff is training on customer service. And to those using this location, ensure the staff does what they say they're going to do and get a receipt. My mistake was assuming they were going to do what they said they were going to do.
Russell WManager Scott is always wonderful and willing to help. Other two gentlemen I can’t remember their names but they worked weekend of March 29th and March 30th. They were very helpful as well. I appreciate the staff all together for being so kind and generous
LATONYA J | Overall ExperienceI've rented from this U-Haul location many times and it's always the same experience. Scott and Dave make your satisfaction their top priority! By far the fastest, friendliest and most professional customer service you'll ever get!!
Robert BScott took care of my needs. He was very Pleasant to work with. Great guy.
TODD K | Overall ExperienceI am now after purchasing the unit being told that I am not allowed access after hours. it was to my knowledge and agreement that there would be 24/7 access allowed
Johnny P | Online Move InGood service and very friendly staff. Great experience. Nothing to improve.
TERRY HThey didn’t give me enough miles for the move. I had to pay extra. I found that dishonest.
THOMAS JIt was the worst ride I have ever dealt with. The 26 ft unit needs to be maintenanced, I have a video of how bad it is if you will provide me with an email.
Jason FThe unit went up in price about every 6 months the last few months the back where you enter was dirty where you get the carts and parking lot had debris where you load your vehicle, most times screws that could damage tires
Deborah R | Overall ExperienceThe customer service rep was so polite and helpful
Shannon J | First ImpressionsI really hate to say anything negative because the staff at the Thomasville location are so helpful and courteouse but washing the truck before it is rented would be great. It had mud down one side so it looked like it had done a cross country.
GERALD UAll the staff members that I dealt with were great !
TODD K | First ImpressionsGood people, good service, and good conditions. I was happy with the experience.
MICHAEL E | Overall ExperienceThanks
Steven Q | First ImpressionsEverything was great! Came took really good care of me. The 20 inch truck I reserved online was not back. He gave me another truck same price! He deserves a raise!
TRENEASE GThey don’t respond to messages that’s left on the answering machine.
Rodney T | Overall ExperienceVery friendly and knowledgeable staff
ANTHONY QWell the guys there were very knowledgeable,well trained and a pleasure to rent from. I would highly recommend the Thomasville NC location to people. Well I don't know about improving but keep up the good work.
JAMES LThere wasn't anything done wrong everything was perfect thank you.
JIMMY RDid not interact with any personnel. I dropped off the trailer after hours.
JONATHAN CTerrence was a huge help for me. He made everything so easy and he answered all my questions. The Thomasville location is extremely helpful. I would recommend this location to anyone .
HAYLEY W | First ImpressionsScott and Dave were outstanding...the epitome of professionalism! I've rented from this location many times, and the experience is always the same...best ever! Thanks!
Robert BThe Thomasville Staff was excellent. Special thanks to Scott for all of his assistance!
Phyllis W | Overall ExperienceGreat rental experience.
TERRY WBe aware of GPS sending you down roads with low bridges
Charles WOverall experience was good. Unfortunately there isn’t a way to rent a truck for “non-smokers”. Me and my spouse had a hard time remaining in the vehicle for the duration of the rental agreement due to horrible cigarette stench. Nothing but headaches and lightheadedness.
ADAM M5 Stars all the way across. From making the reservation to the return at the end. 5 Stars.
JOE KSend final bill without delay
JOHN RThe whole process was easy and excellent. Friendly knowledgeable staff! Clean facility with top notch equipment.
STEPHEN RManager was friendly and helpful.
DEBRA M | First ImpressionsManager at this facility is wonderful to work with - great location!!!
TONY SGreat team at this location. Always a pleasure to do business with.
GEORGE SI Love Love Love the professionalism of the gentlemen who took care of me. He was patient and knowledgeable. It's a breath of fresh air to get thing's done quickly and accurately.
LAUREEN F | Overall ExperienceIn North Carolina they didn't have the truck I had reserved nor the trailer. I had to go to other Uhaul stores... and it needs new windshields. Everything else was fine. Thanks.
MISAEL HThe reps at the store were very helpful and efficient!!
ANDREW CThe heat didn’t work in the U-Haul. It’s October and the temperature drops just make sure the heat or AC works.
TARIA MVery friendly and professional staff
George SThe Thomasville staff is so friendly and helpful! Such a pleasure to work with them!
LEASA CPerfect
GABRIELLE HOK, so where do I start so the hours are not useful because for people that work and trying to move and they’re single doing it by their self it’s hard to get in during hours of operation doors that should be available to us to go into the sliding doors, the glass doors on the side by the bay Are locked and they’re supposed to be 24 hours according to the one 800 number that I talk to also the reservations that I made and paid for online stuff I don’t believe even attempted to look for the reservation so I had to get another room, which I still need a refund back on that room 38 I was given 1613 the prices are different than what the paper said or the online prices cause it said the unit was $54 and with the insurance the tax it should only be 70 something but then they’ve got me paying. I think it’s like $104 a month Parking lot is not in the front but in the back door where I had to go in at at the loading dock several of your lights are out nobody showed me where the room was. I had to find it on my own. Yes, I was given a map, but that doesn’t help clarify anything because there’s not maps inside on the walls to show you which way to go you have to walk around and look for the map there’s one that I found and also when I spoke with customer service today, they said that you all have to refund my money that I paid for 1638 that they couldn’t do it It’s just really weird. The storage unit was dirty.
Honey W | Overall ExperienceI can’t remember his name right off hand. But the guy who rented me the 6x12 trailer was knowledgeable about the rental, the pricing of it, and location on the lot was able to give clear instructions how to locate it. He acted in a professional manner even went beyond so. Due to my schedule at work I was unable to get there until right at close picking up and dropping off both days he ended up working past close to help me out could ask for better service
DYLAN BU-Haul is still more expensive than other local storage places.
david H | Overall ExperienceDo something about the outside storage facility. My unit had a leak and a lot of my furniture and other belongings was covered in mold!
Keith MImprove your online check in. It doesn’t work.
TERESA RGood experience.
Walter RBuenos muchachos trabajando en este lugar, amables y serviciales.
JUAN PNothing! The service was wonderful!
GK GI received wonderful service at this U-Haul location. My Curt 2” receiver hitch was installed professionally by Scott Acosta. I highly recommend Scott and his team.
Stephen MThe staff is friendly and helpful
MARY M | First Impressionskeep up the good work
HARVEY TTyrell was the consummate professional!! Prompt, courteous and knowledgible!!
STEPHEN PReally appreciate Scott's efforts in handling everything going on plus my hitch install.
PAUL LThe staff was amazing!
DENISE O | Overall ExperienceNothing improved. Everything was good. Workers very friendly.
BRITTANY Cscott was great very helpful
TONY JChange the way you charge. It should be less to pay to drop off the equipment rented rather than bringing it back to the pick up facility. When a person is moving, the cost should be a one way price, because that person would not be returning to the original place of the rental.
BASCOM KScott was very professional and helpful...made the experience completely painless.
CLAYTON M | Overall ExperienceJustin was beyond helpful and amazing. So was his coworker.
Virginia H | First ImpressionsHad a terrible first experience the day I moved in but all was fine after that.
CHRISTOPHER Y | Overall ExperienceReally like the staff very helpful
BILLIE D | First ImpressionsVery nice and helpful staff (Steve). Nice accommodations, and everything was explained well.
TANIA S | First ImpressionsThe staff was so friendly, knowledgeable and professional and went above and beyond to help us with our storage rental. We first spokecwith Kim by phone who helped us reserve a unit, then Jessica was our primary contact on-site and she was so great to work with and walked us through the rental terms and procedures. When we accidentally tripped the alarm, another (male) staff whose name I didn't get (so sorry) was so gracious and helpful. Thank you for your kindness all!
Judy B | First ImpressionsAll employees have been great to work with for the last few years. Justin was really great today and handled everything very quickly.
Chantell B | Overall ExperienceI only needed it for a short time. If I need to use a storage facility again, I would use yours for sure!!!
JIMMIETTA S | Overall ExperienceI gave my entire review based on the manager, Kim and two of her employees that were very helpful. My initial experience there when I first got there to pick up the truck and to get my storage facility set up was horrible. I ended up having to call the location manager, and she had to send in a couple of other employer employees and even came in herself because the first person that I was dealing with lost her mind. Probably the craziest and worst customer service experience I’ve ever had in 60 years. Thankfully, Kim was able to fix things and make it a good experience in the end.
CHRISTOPHER Y | First ImpressionsMs. Kim is one of the best sales associates to work with. She explains everything new that has to take place within Uhaul dealing with our units. She is well informed on all things Uhaul. Out of the 3 plus years using Uhaul, I've never had a bad experience with her. One this morning I did receive this text from Lynn about the units. U-Haul: We are having to un combo your units but giving you month for free next billing you will not hae to pay any more we will write of that Thank. I didn't understand it so I had to call and get a better understanding. Lynn didn't know how to explain it to me and but me on hold. When she came back to the phone she still had no clear explanation and was yelling to me through speakerphone. I then waited and got a clear and better understanding from Kim. My overall experience with Uhaul is great because of Kim!
Lanati T | First Impressionsgreat place to do business
DENISE O | First ImpressionsI never moved out of my unit and not sure why I’m getting this! I’ve had issues with a few things that have happened and hopefully been resolved now. Please let me know if I need to contact you. I have thought about moving my two units to another location because of the issues that I have had with GM. I work hard for my money and should be able to access my cleaning business supplies at anytime. I have lost jobs due to this and I requested access when I got the 10x10
BILLIE D | Overall ExperienceThis is not a new move in! I have had my unit since nov 2023. So not sure why I am getting this message unless it’s about the issues I’ve been having!I had an issue with being overcharged with my pymts , called and was promised to get a call back from the GM and it never happened. I have a cleaning business and have requested to have after hours access to my supplies and have not heard anything back from the GM yet and it’s been since November.
BILLIE D | First ImpressionsLots of walking back & forth to unit. It could not be helped though.
JIMMIETTA S | First ImpressionsI was really happy w my storage unit..didn't understand why the price kept increasing every year. I had 2 increases on my rent back to bak..couldn't afford it no more.
Jeffery S | Overall ExperienceThe staff at this location are exceptional! They navigated me through All the steps to make it a great experience. Very thorough and knowledgeable representative.
LAUREEN F | First ImpressionsThe staff was always professional, knowledgeable, excellent service. Would definitely recommend this company
Jimmy K | Overall ExperienceKim Bledsoe goes above and beyond she's the best manager and employee in the company.
Tristian P | Overall ExperienceIt was good in the beginning. I had 2 storage units for over 14 months. Towards the end of my time there, not as good. It became cumbersome to enter and exit the facility. You swiped the card to enter (check in) and if you exited with a cart of belongings and the door shut behind you, you had to swipe the card again (in 2 places) to check out and then check back in. It became a big issue while moving out 2 units. If you pressed the intercom button in the card machine, no one responded. Called to terminate my units. Was put on hold for 7 minutes until someone picked up the phone to disconnect the call. Called back a second time, someone put the phone down on a desk and I could hear conversations. Hung up after almost 10 minutes. Very unprofessional!
Thomas C | Overall ExperienceIt's All about KIM, your Manager. She was very knowledgeable and very efficient throughout the entire process; which was quick and easy for me! I have had many RENTAL experiences but Kim just blew me away with her personality and smiles! Thanks again KIM!
evelyn s | First ImpressionsThanks for everything and would recommend to others
Christy J | Overall ExperienceThe only thing I'd note is that I did the online move in process, and when I arrived, I didn't have a lock or an access card in the unit like it said I would've. So I had to find and get my own lock that was good enough to keep my unit secure. I'm not even sure how to get my access card.
DIEMTHUY C | Online Move InRoaches and stink bugs all in the outside units. Had to trash almost everything in my storage.
Michael F | Overall ExperienceI never rented a storage place from you
Roman Z | Overall ExperienceBest storage in north Carolina fantastic knowledgeable staff.
Melissa I | Overall ExperienceThe bathroom needed cleaning but everything else was always clean.
Kathleen L | Overall ExperienceThe staff was very friendly and helpful. Kim Bledsoe is a great person to work with and yes I would recommend to other people.
Jonathan P | Overall ExperienceAlways clean and I felt safe at any time when I was there.
Stephanie H | Overall ExperienceSuper place. I used it for 3 plus years
Shirley H | Overall ExperienceAll employees were very helpful and friendly. This is an excellent facility for many reasons but mainly the employees went above and beyond to help and that made me recommend them to others.
kim h | Overall ExperienceEveryone there was helpful and friendly.I would rent from you all again
angela h | Overall ExperienceThe best u-Haul storage ever everyone is super nice. I has been dealing with them for four years been wonderful since and the store manager Kimberly is amazing
Kelly L | First ImpressionsI've rented a truck twice and rented a unit for a couple years. I had great experiences for every encounter. The inky reason I stopped renting the unit was because I didn't need it anymore.
Victoria H | Overall ExperienceDAVID BEARD WAS AWSOME
Sydney S | Overall ExperienceI love this storage facility!❤️
Gwendolyn P | First ImpressionsThe manager and her employees are wonderful
robert R | First ImpressionsEverything about the U-Haul and Thomasville, NC is excellent. Had a storage unit for a couple years and I rented a truck this past Sunday and all I can say is everything and everybody done a great job. We recommend you all to everyone. Thank you again for everything you’ve done for me.
scotty p | Overall ExperienceSo far so good
Amy W | Online Move InGreat service and accommodations but feel units a quit pricey.
terry h | Overall ExperienceThe lady at the front was friendly and very helpful.
Chastity W | First ImpressionsEveryone was always so nice and helpful!
Jennie B | Overall ExperienceThe only reason I cannot give an Excellent rating is because I called and told the person on the phone that I would be moving out soon and was told ok the month would be prorated. Once I moved out I was told NO prorating. Therefore, a lack of communication from the front office leads me to an Above Average rating and that's because the facility was always clean.
Norman L | Overall ExperienceGreat manager and staff was very friendly to my gamil
Austin C | First ImpressionsThe manager was so helpful with information.
Debbye C | First ImpressionsGreat
BOBBY I | First ImpressionsI love Kim she’s very helpful and she cares about the people. I would recommend this place because of her and the smiling man with such a great smile. It’s very clean and it’s lights are fine, now I do think uhaul is expensive however you’ll trust your stuff being there so that’s a plus. But overall I’m happy with the service.
Candise O | Overall ExperienceVery professional and courteous staff who were also very patient and kind (Kimberly Bledsoe in particular). Experience was very pleasant throughout.
kim h | First ImpressionsIt would be nice to have access to my unit anytime I want .and have a key Ann not a key card they are difficult and confusing to work with when they don't want to work.
Evelnyn S | First ImpressionsWe had the unit for 3 years and it was always wonderfully clean and well lit. We were able to keep seasonal decorations in it and easy access to them.
Cherie J | Overall ExperienceThe man that wrote me up and working the counter was very unfriendly. He made me very uncomfortable. He was and definitely didn't seem like he wanted to be helpful to me. Your facility was fine it is the help you hired that turned me off.
Craig B | First Impressionsvery accommodating, courteous, helpful,
Ronald N | First ImpressionsGreat place. Staff were excellent. Very helpful.
Thomas J | Overall ExperienceAwesome customer service
Jomero B | Overall ExperienceGreat customer service
Beverly C | Overall ExperienceGreat service. We ended up rented 3 in all. We had a pleasant experience in preparing for our new home We appreciate this facility
Michelle O | Overall ExperienceThank you
Paul L | Overall ExperienceCustomer service Excellent!
Jomero B | First ImpressionsToo expensive
Jamie R | Overall ExperienceAlthough, I just closed out my unit, which is the second one I've had with you, I was overall pleased with the storage experience and would do it again if I needed to.
Mark E | Overall ExperienceIt would have gotten 5 stars if air conditioning was working appropriately in August.
Melissa S | Overall ExperienceThe experience I had at U-Haul was absolutely phenomenal the cleaning lady was amazing and deserves a raise the assistant manager was awesome and the general manager is my hero Communication was great any questions I had was answered immediately if there was any problems it was addressed would definitely recommend and would rent from them again.
Jawan C | Overall ExperienceCheapest one that I know of.
Misty J | First ImpressionsI was pleased with the rental experience other than the issue with being given the wrong storage unit at first which was really an inconvenience.
columbia s | First ImpressionsThanks!!!
Melissa C | First ImpressionsMy unit was clean I was very happy to find out they had carts free of charge to assist with unloading I'm very pleased with U-Haul building was very clean I'm impressed
Dorina T | Online Move InTristian and James are true GEMS! They helped me when I was having a really tough day! I appreciate them SO much!
Janice M | First ImpressionsClean facility, manager very friendly and professional
RONNIE P | Overall ExperienceVery clean and very well lit. That’s very important to me.
Sandra B | Overall ExperienceI love this place and Kim is awesome and that other dude with the good smile. But honestly they’re friendly and very helpful plus the one with the good smile isn’t bad to look at.
CANDISE O | Overall ExperienceTrain your staff to be more careful with women. They don't have to be rude. They didn't even do paperwork for my move out of storage unit and I got charged for the unit after I cleared it out.
cynthia b | Overall ExperienceI don't think the staff I was in contact with really had much customer service training, and definitely no compassion for disabled customers. The facility was clean and well maintained.
Truett T | Overall ExperienceNice people
Jeff C | First Impressionscost too much for a small unit.
Dylan L | Overall ExperienceThe loading dock sucks
Becki C | First ImpressionsGreat facilities and great staff
Dorothy A | Overall ExperienceThe staff is very professional and friendly. The building is kept very clean. Yes, I do recommend this location to anyone who has storage needs.
gerald S | First ImpressionsThe young boy was very rude and not very accommodating.
rusty s | Overall ExperienceThey auction my things off
Jannete B | Overall ExperienceStaff was always helpful and super friendly.
Darrell G | Overall ExperienceThe only issue I had was my reserved storage unit was rented out by the automated system, but the staff quickly offered me an acceptable compromise. I did return the truck two days early and found out I couldn't get credit for those two days because it was a one way rental. I am not exactly happy about that, because we rented the truck four extra days due to my disability, but was able to get done early. No mention was made at time of rental or I would definitely have not prepaid but waited to see if I needed it as the move proceeded in real time. U-Haul took advantage of my need of a flexible time frame and has caused me to look at the company less favorably. I do however want to give credit where credit is due.. the equipment is first rate and attention to ease of use is commendable. Facilities and options available for storage are incredible compared to standard self storage across the market. Security well exceeds need and is priced affordably for the average consumer. Overall I am impressed with where U-Haul has gotten to, I am just disappointed with being taken advantage of regarding prepaid days. Sincerely, T. Tyner
Truett T | First ImpressionsSuper Easy! Like a Carvana for Storage...lol
Melissa N | Online Move InAll staff were super friendly and helpful
vanessa d | First ImpressionsStaff were helpful and efficient. My experience was positive throughout.
Matthew C | Overall ExperienceKim is always helpful and accommodating. Customer service is the key to any business success and she truly understand that!
Debra N | Overall ExperienceI feel like there should at least be one sliding door unlocked after certain hours. But that’s all I have to complain about. The staff that was scheduled 2/5/22 around 1pm were the MOST helpful and I definitely appreciate all of the work that was done! The staff were so friendly, well mannered and on point with everything!
Xzandria B | First ImpressionsNeeded to go a few times and was closed.
James M | Overall ExperienceU Haul Storage is absolutely the best storage facility I've ever used. Climate Control. Very Clean And the Staff treat you like you are family. If you ever want to find a Storage Facility. I would recommend it to anyone. Thanks to Kim Bledsoe and her amazing staff. Sincerely, Wanda & Jesse Sweeney.
wanda s | Overall ExperienceHelpful staff. Kimberly was great!
COLE R | First ImpressionsAverage overall experience due to instances were it was difficult to reach facility by phone, staff were curt on phone and did not give caller time to discuss a situation regarding inaccurate information given by staff unfamiliar with checkout procedures. Regular staff member did remedy the situation; however, phone etiquette is lacking.
Deborah G | Overall ExperienceWhen to close out storage building I was told that they email me never email me had go back up there to check on it
Eddy H | Overall ExperienceMade the process easy as possible and was happy to serve us as welll. They walked us threw everything and helped us get to our storage
Desiree D | First ImpressionsNo problems and if I had any concerns it was easy to contact personal if I need storage in the future this is the place for me.
David D | Overall ExperienceVery well and friendly workers
Mauricio G | Overall ExperienceAwesome Customer Service!!!
Annie G | First ImpressionsThis is the second time I've needed to use U-Haul storage. Excellent service and clean environment every time
Susan H | Overall ExperienceBuen servicio ,muy buena atención. Gracias por la ayuda a las mudanzas de sus clientes.
Mauricio G | First ImpressionsI noticed roaches at the entrance of the storage but luckily none near my items. I did notice a couple of spiders in my boxes but nothing too upsetting. The staff is amazing overall especially the lady that comes in the evening around 4:30pm and stays to closing, who’s short and ethnic. She’s so helpful and I just wish I knew her name.
Ariel R | Overall ExperienceWe were told a 10 ft unit would be larger enough, that would hold belongings out of a 15ft uhaul truck. Was not had to rent another unit.
Patricia S | Overall ExperienceIt was a great place staff was amazing
Josh M | Overall ExperienceThe manager is wonderful. Very understanding and knowledge of the business and that keeps happy customers.
kimberly j | Overall ExperienceI don't recall the name of the young man that assisted us but he was very knowledgeable and helpful.
Tonya S | First ImpressionsGreat customer service helped me out in a time of need very quickly "Thomasville North Carolina"
Christopher S | First ImpressionsThank You 😊
Tabitha C | Overall ExperienceThe Team in Thomasville handled their business Thank so Much!!
Louis D | Overall ExperienceIm getting messaged about uhaul trying to charge my card without speaking me & I didn't get a call about it. I want it to stop for u be reported to bbb n whoever I can tell to get this store a bad review. I don't take to kindly for someone trying to charge my card for my 5 kids during covid unauthorized period. I got a promisary note n I got my things out of storage on the exact last day. So this uhaul place in Lexington nc better stop playing with me and they disrespected my mother when she was inquiring about my debt a woman of christ a cancer survivor and a lupus patient. Stope charging my card period
Shykera C | Overall ExperienceMy unit was in temperature controlled area. Area was comfortably cool, with good lighting, and I felt safe. New lock was waiting in unit for my use. Carts were readily available for loading and unloading. Loading dock area had ample space for parking and height of dock was good for moving boxes from rear of SUV to cart.
Deborah G | First ImpressionsI’ve rented from u haul before this in the past , never had such a bad experience as I had this time. Moved long distance, I was advised that a 15ft truck would be big enough for a 2 bedroom house, wow were they wrong, I had to give up 10 pieces of furniture. And was advised that a 10 by 10 storage unit would be big enough for storage, also not so. Had to get another unit. Do the math, you can not put 15feet truck into a 10 ft garage. I am very disappointed and unsatisfied with this and had a very bad experience. I never use u haul or I will not recommend u haul to anyone. I believe that I should be compensated for this, the loose of furniture and money.
Patricia S | First ImpressionsFelt like the check in process was thorough.
Nyasha B | First ImpressionsTravis did a wonderful job and was very accommodating
Cornerstone C | First ImpressionsKim was absolutely Awesome and a very helpful and she needs a raise and to be recognized for the most outstanding customer service and Kudos, She is very professional and knows her job
Sarah H | First ImpressionsKim was amazing and very helpful.. love her to death.. give her a raise!
Brian P | Overall ExperienceThe staff was wonderful! They are friendly, professional and efficient. The facility as whole is immaculate and the security systems let me know my belongings are safe
Mia B | First ImpressionsUnits in back of building…long walk to move so much stuff
Allison E | Overall ExperienceFor the most part it was a good place. There were several times we came in the evening and could not get in. Overall pretty good place for storage. It would be nice if there had been a few trash cans.
wayne b | Overall ExperienceBuenos trabajadores en este centro de thomasville .muy atentos y amables.
Mauricio G | First ImpressionsNothing wrong with the property. I needed a larger unit (5×15) and found a company that offered me that at the same rental price that I was paying at Uhaul for a 5x5. Only complain I have is I rented at Uhaul about two months ago and then received notice that my rent was going up. I understand that the manager has no control over rental prices going up but when you are on a fixed income like me you have to go to some place cheaper.
Kathy C | Overall ExperienceSome staff were nice while some were rude and have the nerve to reply when ask to use dumpster that I should go to thomasville dump site … then lying so I could get over charged after truck was returned.
Twanda S | Overall ExperienceClean, well managed, knowledgeable staff.
Jessie L | Overall ExperienceExplain the check-in process and when to use access codes.
Angela K | Online Move InThis review is pertaining to the storage facility experience, returning the truck was a whole different ballgame.
Deborah R | First ImpressionsEveryone working there were very friendly and helpful at ALL times over the past 2 1/2 years. I have used other U-Haul's storage facilities, and none compare to this operation. I have recommended them to other people and will continue to do so. They do an excellent job and always courteous. I will return to them with any future moving or rental needs. Thank you, Chris Hubbell
Chris H | Overall ExperienceThe staff were incredibly professional, friendly and helpful! There was a minor mixup with the system; however, the staff quickly remedied the issue. I would highly recommend them!
Christopher W | First ImpressionsYou guys keep removing me from the system and then adding me again. Every day I get this review stuff, and every day I get emails stating I've moved out of my storage unit when I havent!!! This is irritating and I feel there should be some kind of compensation for this hassle. I'm fed up.
Kayla B | Overall ExperienceThe staff went above and beyond to help me get moved into my storage we unit.
CHRISTEPHER R | First ImpressionsKim was amazing with communication!!
Shaquandra C | Overall ExperienceN/A
ASHERJAMES R | First ImpressionsI had a very pleasant experience at this facility. Everything went well and the staff was very attentive and kind and efficient at their job.
william d | First ImpressionsWas very happy with the experience until I want to move out and the person in the office was very rude and not friendly.
Kacey J | Overall ExperienceGreat customer service and fast process!
Tanesha H | First ImpressionsVery impressed with the place. Clean and employees were very helpful. Liked that I got my first month free and also a free lock. Helped me out a lot since I'm on social security.
Kathy C | First ImpressionsVery clean and well maintained. Easy to access.
Stephanie H | Online Move InI relate with the general manager I believe her name was Kimberly and she was extremely friendly and helpful. I felt so good walking out that I immediately called my husband and told him how pleasant the experience was.
Brooke T | First ImpressionsBest place ever Convenient hours, so clean it's unbelievable. Abousley love it here!! Thank you
sheri k | Overall ExperienceSpoke with store manager first visit. Very helpful and professional. Will more than likely be a customer for a while.
Donald M | First ImpressionsWhen I first rented a storage unit I was very well satisfied. The staff was very friendly polite and helpful. I would refer them to everyone.
wanda s | First ImpressionsI like it and i always use u-haul
abdiel D | Overall ExperienceKimberly was THE BEST! Highly recommend!! (:
Kenu S | Overall ExperienceI’m very pleased with my experience so far with U-Haul storage facilities. The door locking system is a bit tricky. It’s just a keypad, but truth be told electronics intimidate and confuse me a bit. I’ve had to go to the manager a couple times for my own mistakes with the door lock. I will probably end up calling again. Thank God, they are so friendly and patient - even after hours. Overall, I would recommend and will probably continue using. Thank you.
Crystal H | Online Move InI was very well satisfied with the overall service. I would definitely recommend U-Haul to my family and friends. Please continue your good work.
Pam W | Overall ExperienceKim the manager at the Thomasville North Carolina locaton is awesome she was kind enough to have my things brought to at no cost. She's a true blessing. This World needs more people like her.
melody h | Overall Experiencewas very pleased with my service and facility during my storage usage.
Karla W | Overall ExperienceVery clean, convenient access with varying levels of loading/unloading available.
Tom B | Overall ExperienceSorry I would give it more but when I was moving my stuff out of storage. I found some water has got under my door, The door that doesn't roll down, but has a gap at the bottom. I guess from mopping or waxing the floor. I had some wood furniture by the door and when I went to go move it was stuck to the floor and some finishing came off an cracked the wood. So I was not happy!
Candis H | Overall ExperienceResearch showed the rent on these storage units was more inline with my budget than other places.
Debra T | First ImpressionsKimberly was the best very pleasant nice to talk to and very knowledgeable of everything going on at the company I would recommend all people interested in storage contact Kimberly.
Debra M | First ImpressionsMoved out of my storage early. They refused to allow any proration on the cost. I paid early every month for a year. Disappointed!!!
Tara W | First ImpressionsExcellent please I would recommend it thanks
henry m | First ImpressionsVery pleased with the facility and appreciated having a large number of carts available to move items.
Cathy R | Overall ExperienceVery friendly and willing to help you. Clean and well maintained facilities.
Reggie H | Overall ExperienceGreat customer service!
Tammi O | First ImpressionsThe staff at Thomasville,NC were very professional and kind along with a great funny Sense of humor. Especially the Manager
Kenneth R | Overall ExperienceI was not clear on entering my code on the keypad outside the building due to the door automatically opening when I walked up. When I opened the unit of course and alarm sounded. I went inside to the desk where a young man did offer assistance. He gave me a keycard which still does not work and every time I go over to get something out or put other objects in the alarm sounds.
Christy J | Online Move InUhaul’s prices are a little steep.
Ryan O | Overall ExperienceWhen I rented a truck they were very nice and helpful. We were in and out quickly. The truck was clean and we made two trips. Renting a storage unit was also easy and the staff was helpful and the unit clean. Accessibility was excellent with carts to use making unloading a breeze.
Cherie J | First ImpressionsNone
Gina L | Overall ExperienceThe best storage I ever had always so clean and the staff were so friendly every time I needed anything . And the store manager was phenomenal
kelly o | Overall ExperienceLoved it
matthew k | Overall ExperienceThe best storage facility that I have ever used.
BEN S | Overall ExperienceVery helpful and friendly. A good representation of what customer service is all about.
Paul M | First ImpressionsGreat staff very freindly and helpful. Thank you.
Amanda C | Overall ExperienceThe gentlemen who helped that morning was very nice and helpful making sure i knew what i was getting and showed me how to do everything needed to get in and out of my unit.Thanks
Amanda C | First ImpressionsThe staff was always friendly! The storage unit and facility were well maintained.
Denise G | Overall ExperienceIt was a good experience, staff was well informed, courteous, and helpful. Thank you.
joy k | Overall ExperienceChange my unit but didn't or wouldn't change the move in date.. was supposed to talk to the manager and call me back but never heard anything
madonna s | First ImpressionsThe staff was super helpful.
Stephanie G | First ImpressionsGreat service
Evan E | Overall ExperienceCustomer service was very much below par. The young girl helping at the front desk would barely communicate with me and not friendly. The building was not cleaned out when I arrived.
MEREDITH R | First ImpressionsThe facility is amazing, the after hours customer service experience was not!
Patrina a | First Impressionsthanks for all your help
PHIL L | Overall ExperienceEveryone was super helpful at a time that I needed it the most!!
Sonya M | First ImpressionsExcellent Service
Crisci b | First ImpressionsGreat place
Kassi B | Overall ExperienceThe experience was overall great and fast!
Ashley G | First ImpressionsLarry help me with all the things I needed to get done
Christian H | Overall ExperienceMe. Dobson was very courteous and accommodating. I would refer your facility above any other. Thank you for treating me & my family with the utmost respect & consideration.
joy k | First ImpressionsVery clean & pest free storage building. Joyce went to unit at many different times and days. No problem ever. Joyce paid all the monthly charges from day one. Never worried about her stuff. Thanks !
David R | Overall ExperienceLarry the owner, and all the staff was totally helpful, and very understanding .The World Needs More Businesses To Conduct Business With the Same Professional Manner...
harold h | Overall ExperienceBest staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.
Timothy S | Overall ExperienceBest staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.
Timothy S | Overall ExperienceGood people.. Good service
scott c | Overall ExperienceVery helpful, pleasant staff.
BEN S | First ImpressionsThank you
Michael L | Overall ExperienceTeresa was very nice and always willing to help
Christian H | Overall ExperienceEasily the best Uhaul facility and experience I have encountered. Thank you.
Timothy S | First ImpressionsLarry Miller and his team were absolutely outstanding. I have rented 3 trucks and one storage unit from them in our move to Archdale. Everyone was courteous and knowledgeable. Thanks so much. Chris
Chris H | Overall ExperienceSuper nice
Jason B | Overall ExperienceGreat
Jamie R | Overall ExperienceIt was great way to store my belonging.
Pamela J | Overall ExperienceNone
Yolanda S | Overall ExperienceThanks for all your help,
randy p | Overall ExperienceOnly issue I had was when I turned in my key card I went up there twice. 1st time I was there for 20 mins & no one was in the office. Really need more people @ least someone to stay in the office.
Charlotte S | Overall ExperienceIt was super clean and the staff was very nice and was there to help anytime I needed anything they was there
Crystal W | Overall ExperienceSafe, secure and clean environment. Would use again.
Kent T | Overall ExperienceMet my needs adequately.
Heather D | Overall ExperienceFriendly staff! Assisted with all my needs and answered my questions
lisa o | Overall Experience