Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean, convenient access with varying levels of loading/unloading available.
The manager Kim appears to really care about the company and customer satisfaction. I have rented several uhauls a month from this location because the transaction is very smooth. Any questions I have Kim and her team are there to help and make sure that I have a great experience everytime.
Rented an enclosed trailer to help my daughter and son-in-law move into their new house. Trailer was ready at the pickup time. Everything was set to go. As usual when I tow something, I checked the air pressure in the tires, it was even correct. Great location, great people. I would definitely recommend to people I know.
Truck ready when I arrived very friendly service
Very easy return.
Customer service and customer approach is terrible. This my second time same experience at this location. Manager Ms Kimberly could not handle the things or direct others well. I saw 3 people with UHaul uniform at the store, but left only 1 person at attend to customer. I had to raise my concerns at the store to get the service. One customer was driven away to another store. Definitely crew needs more training. I might opt for different store next time or go to Penske!
Customer service was spot on. Very informative and nice. We were in and out with no problems or worries.
Lower your mileage rate.
Sorry I would give it more but when I was moving my stuff out of storage. I found some water has got under my door, The door that doesn't roll down, but has a gap at the bottom. I guess from mopping or waxing the floor. I had some wood furniture by the door and when I went to go move it was stuck to the floor and some finishing came off an cracked the wood. So I was not happy!
Kimberly was So professional and having such a pleasant personality to speak with I can't wait to tell everyone that that's the place to go to if you want things done and be able to get what you want.
Kim, the manager is most EXCELLENT! She is a problem solver. Her knowledge of protocol is an asset to U-Haul. She is a Professional on every level with a heart of gold and a caring lady - both for U-Haul and the customer. She goes above and beyond to serve, an attribute that is rare these days.....but Kim has it down to a fine science, because she cares. U-Haul would be well to take care of this wonderful lady and keep her, she is a rare Jewel that makes U=Haul shine and makes customers happy....she did for me! . Sincerely, Sova
Honestly nothing. Our situation was a little unique in that one of our vehicles broke down out of state 3 hrs. away and we attempted to have it shipped but ultimately my husband decided to rent the Uhaul and go get it himself. The rental and return went extremely smooth and the cost was very affordable. Thank you!
Research showed the rent on these storage units was more inline with my budget than other places.
This has been the ABSOLUTELY worst experience I've EVER had with Uhaul!!! The after hours pick up procedure is a joke!! I attempted multiple times by calling the location to alleviate the EXACT issue that I had because I am pregnant and my sister had to go to work the next morning! They wouldn't or couldn't approve my license because they couldn't see my picture. I am a VERY dark skinned black woman and felt discriminatory actions towards me because of my complexion. The guy lost the call r dropped call, and took twenty minutes to call me back. Then it took 23 minutes to finally get the password after you all FINALLY took my payment!! Unacceptable and I will NWVER use you all EVER again!!! BEYOND disappointed!!
It had 3/8 of a tank of gas in it for a 112 mile one-way trip. I know we return at the same level, but it may be nice to start out with a bit more than 3/8 of a tank for a trip of that length.
Kimberly was the best very pleasant nice to talk to and very knowledgeable of everything going on at the company I would recommend all people interested in storage contact Kimberly.
Even though they were extremely busy, we were given GREAT customer service!
Moved out of my storage early. They refused to allow any proration on the cost. I paid early every month for a year. Disappointed!!!
Really good service
Was told her fuel level was fine but was then charged a $30 fuel service fee and $26 for gas.
There was more gas in the truck than when we picked it up but I was still charged a $30 pumping fee and $26 for gas. And was told when the truck was returned that the gas level was fine.
Excellent please I would recommend it thanks
Kim and her staff are the absolute BEST in courtesy, customer service and customer satisfaction. Due to major storm damage done to my home, I have been doing business with the Thomasville U-Haul location for close to 3 months, including trailer rental and on-site storage. Kim and every member of her staff have treated me like "family". In my opinion, each one is a most definite asset to this Thomasville, NC U-Haul location. My highest recommendation !! Joe Boyles
When I return the truck is was like 4 or 5 in front of me and I couldn't wait. Next I can't pull up my receipt and they over charged me
Facility was clean and neat, personnel were nice and knowledgeable, and the equipment was clean and ready to go.
I had wanted a 24' truck and they said the only location that had that was High Point.
I only needed trailer one way for one day!!! I had to pay for two days rental doubling my cost! Then no furniture blankets included... thinking I'll just buy a trailer instead of this hassle again!!!! These businesses need to be consistent in their dealings with the public!
No complaints.fast courteous service.
Always fast and efficient to meet my needs. Thanks!! Sam Barefoot
I had a great pick up and drop experience. The equipment worked great and I couldn't be happier overall.
Very pleased with the facility and appreciated having a large number of carts available to move items.
they forgot to load furniture pads in truck - got refunded
Can't improve a thing they are the best
Great experience! Friendly and helpful staff.
Very helpful staff.
DO not ever hire On the Go Movers to help you load your trailer. They do not know how to load correctly, things get broken and when they don't send the number of people you pay for and it takes them longer they ask for more money.
Very friendly and willing to help you. Clean and well maintained facilities.
Kim the manager was rude and acted like I was bothering her with the questions I had. Practice better manners and professionalism.
Maybe the only thing they could have done better was provide a small uhaul embossed hand towel to wipe your hands after getting them dirty. It would help you keep a positive grip while sweaty and dirty and provide great advertising for the life of the towel.
Great customer service!
Adjust the wording on one of your signs. Although I bought a car with a hitch, I had never used it so I was surprised to learn that my equipment was not enough to pull the small trailer I reserved. Your lobby signs says "can be pulled by all cars". It should be amended to read "can be pulled by all cars with the proper towing equipment." The two girls this morning were very nice and helpful and got me fitted out properly for my project.
The staff at Thomasville,NC were very professional and kind along with a great funny Sense of humor. Especially the Manager
Very efficiently run U-Haul site. I've been in some other locations where wait time was long and hard. This site is extremely well designed with excellent service going out and returning. Pleasantly surprised.
Great service at a clean location with everything to offer.
Everything was amazing customer service was the best, I had one issue with billing due to picking up I'm store and returning on the app, but the next morning it was already fixed and everything was taken care of. Amazing customer service and great experience!
Great job everything was easy and fast, friendly No improvement needed
Have more pickups available. I have been trying to reserve a pickup for more than two weeks. I placed a reservation on line and got a call the morning I was supposed to get the truck saying that they could not accommodate me, and there were no other pickups available in the area. So I wound up having to rent a box van from a different location, which was not Ideal for the chores I had to perform. This was also more expensive as the mileage charge was ,79 a mile rather than the .59 per mile that I haul charges on pickups. I still needed a pickup though, and every time I attempted to rent one at my convenience, there were none available. Then I learned that whomever makes these decision had pulled many of the pickups that had once been available out this area. Then of the two pickups assigned to my most convenient location, on was out for over a week and the other was STOLEN. Yesterday I tried for several hours to get a live human on the phone in order to check on the availability of pickups. Locally, but due to your extremely thin staffing, I could never get off of hold. So I drove around to different U haul location to see if there was a pickup on any of the lots. I found one, but I was told I had to have it back in four hours because it had a reservation. So they sent me to Thomasville, the nearest location with pickups that were not spoken for. 15 miles away. I got there I rented the truck, everybody was nice. Hurray. So I didn't get everything done, and I called to extende my rental period, and I am told that I can't because that truck had a reservation. I'm kinda angry at this point, but I know it has nothing to do with your local employees. So I m telling you whomever you are, human or AI or dark pit where these things never get read.
I hope U-Haul would change their rental agreement instead of a minimum of 2 days when you only need the thing for 3 hours but then you get charged for 2 days I'm not happy with that
The original trailer I was supposed to get had a taillight out. The woman helping blamed the truck and said I had to go to the auto parts store down the street and fix it. I suggested we try it on another trailer before I went and worked on the truck. She replied “I guess but I know it's not the trailerâ€. As it turns out the second trailer worked perfectly. Since it was a nicer trailer she originally said I was going to have to pay the difference even though it was not my decision. Eventually everything was worked out.
Customer service was excellent here as well and we will definitely rent only from UHaul in the future! The best experience moving we have ever had!
My entire horrible experience originated with this location. I will NEVER contact this location and will probably not ever rent through Uhaul in the future! Feel feee to contact me for specifics if you are interested.
Personnel were friendly and very helpful.
they were so polite and helpful. When I needed the van an extra day they they made it so easy. Loved talking to a real person not a machine.
Nothing
all good no issues
The truck smelled of smoke. Console was falling off the dash. I am not sure how clean it was given the COVID 19 situation. It was simply pulled around from the back yard, the young man wiped the passenger seat and let me have it. Some assurance it was sanitized would have been nice. Given it smelled of smoke and what I seen I was not comfortable it was the safest situation.
Same as above
The customer services and the whole staff is the best I've seen in a long time. Coming out of 40 plus years in retail, I notice these things. Kimberley and all the others are focused on customer needs and it shows. Thomasville NC U Haul has my business from now on. Thanks again
Chris is greatly helpful!
My third or fourth experience with this U-Haul location and all have been excellent.
I was not clear on entering my code on the keypad outside the building due to the door automatically opening when I walked up. When I opened the unit of course and alarm sounded. I went inside to the desk where a young man did offer assistance. He gave me a keycard which still does not work and every time I go over to get something out or put other objects in the alarm sounds.
Uhaul’s prices are a little steep.
When I rented a truck they were very nice and helpful. We were in and out quickly. The truck was clean and we made two trips. Renting a storage unit was also easy and the staff was helpful and the unit clean. Accessibility was excellent with carts to use making unloading a breeze.
None
The best storage I ever had always so clean and the staff were so friendly every time I needed anything . And the store manager was phenomenal
Loved it
The best storage facility that I have ever used.
Very helpful and friendly. A good representation of what customer service is all about.
Great staff very freindly and helpful. Thank you.
The gentlemen who helped that morning was very nice and helpful making sure i knew what i was getting and showed me how to do everything needed to get in and out of my unit.Thanks
The staff was always friendly! The storage unit and facility were well maintained.
It was a good experience, staff was well informed, courteous, and helpful. Thank you.
Change my unit but didn't or wouldn't change the move in date.. was supposed to talk to the manager and call me back but never heard anything
The staff was super helpful.
Great service
Customer service was very much below par. The young girl helping at the front desk would barely communicate with me and not friendly. The building was not cleaned out when I arrived.
The facility is amazing, the after hours customer service experience was not!
thanks for all your help
Everyone was super helpful at a time that I needed it the most!!
Excellent Service
Great place
The experience was overall great and fast!
Larry help me with all the things I needed to get done
Me. Dobson was very courteous and accommodating. I would refer your facility above any other. Thank you for treating me & my family with the utmost respect & consideration.
Very clean & pest free storage building. Joyce went to unit at many different times and days. No problem ever. Joyce paid all the monthly charges from day one. Never worried about her stuff. Thanks !
Larry the owner, and all the staff was totally helpful, and very understanding .The World Needs More Businesses To Conduct Business With the Same Professional Manner...
Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.
Best staff and facility of all the UHaul facilities I have been at/used. The staff is especially helpful, professional, and courteous.
Good people.. Good service
Very helpful, pleasant staff.
Thank you
Teresa was very nice and always willing to help
Easily the best Uhaul facility and experience I have encountered. Thank you.
Larry Miller and his team were absolutely outstanding. I have rented 3 trucks and one storage unit from them in our move to Archdale. Everyone was courteous and knowledgeable. Thanks so much. Chris
Super nice
Great
It was great way to store my belonging.
None
Thanks for all your help,
Only issue I had was when I turned in my key card I went up there twice. 1st time I was there for 20 mins & no one was in the office. Really need more people @ least someone to stay in the office.
It was super clean and the staff was very nice and was there to help anytime I needed anything they was there
Safe, secure and clean environment. Would use again.
Met my needs adequately.
Friendly staff! Assisted with all my needs and answered my questions
