Customer Reviews for U-Haul Moving & Storage of Thomasville

1,537 reviews

1020 Randolph St   Thomasville, NC 27360

(336) 481-0348

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(336) 481-0348

1020 Randolph St
Thomasville, NC 27360

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Staff was super friendly.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

The experience I had at U-Haul was absolutely phenomenal the cleaning lady was amazing and deserves a raise the assistant manager was awesome and the general manager is my hero Communication was great any questions I had was answered immediately if there was any problems it was addressed would definitely recommend and would rent from them again.

Jawan C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

veronica m.  |  First Impressions 
Rating:
5.0

Everything went well/Thanks.

Edward G. 
Rating:
5.0

Very friendly staff, clean equipment, convenient and painless operation!

Jeffrey M. 
Rating:
5.0

best uhaul store around. friendly staff amazing customer service thank y'all so much for always helping

Service M. 
Rating:
5.0

kim and her staff are always so nice and welling to help. kim is a amazing gm and she really cares about her store and her customers

Service M. 
Rating:
5.0

Customer did not leave a comment.

Service M. 
Rating:
2.0

The manager was very rude !!!

Edward P. 
Rating:
5.0

Cheapest one that I know of.

Misty J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

I'm sure there are some that don't put back the gas in the truck that they used up and there are some that do make sure you don't mixed them up and charge the wrong person extra like you did me

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Lyle G. 
Rating:
5.0

Be sure you check gas gage and the mileage before leaving

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

I was pleased with the rental experience other than the issue with being given the wrong storage unit at first which was really an inconvenience.

columbia s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miranda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cecelia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joani P. 
Rating:
5.0

Customer did not leave a comment.

Sophia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEKIA T.  |  Overall Experience 
Rating:
5.0

Thanks!!!

Melissa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

Briana P.  |  First Impressions 
Rating:
3.0

The truck was clean but it rode VERY ROUGH like it had no shocks in it. And drove like a piece of junk

david C. 
Rating:
5.0

My unit was clean I was very happy to find out they had carts free of charge to assist with unloading I'm very pleased with U-Haul building was very clean I'm impressed

Dorina T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Connie N.  |  First Impressions 
Rating:
5.0

Helpful staff

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Ray D. 
Rating:
5.0

Friendly staff. Very clean

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Chrissy G. 
Rating:
5.0

Customer did not leave a comment.

Theresa R. 
Rating:
1.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Tristian and James are true GEMS! They helped me when I was having a really tough day! I appreciate them SO much!

Janice M.  |  First Impressions 
Rating:
2.0

The front desk attendant, Tristan, was dismissive and unfriendly.

Alyvia W. 
Rating:
5.0

Clean facility, manager very friendly and professional

RONNIE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda C.  |  Overall Experience 
Rating:
5.0

Very clean and very well lit. That’s very important to me.

Sandra B.  |  Overall Experience 
Rating:
1.0

This place is disgusting! When I picked up my U-Haul there was cigarette ash in the cabin of the truck. It had BOT been cleaned and it smelled like a homeless person lives in it. The owner didn't care in the slightest when I told him this as he stood out front smoking his own cigarette. DO NOT EVER rent a U-Haul from this place. You will regret it 100%!!!

Allison C. 
Rating:
4.0

I had paid an extra day @ pickup and dropped off long before due but I was charged an extra $4.20. This seemed curious and it also had gas required. The folks at dropoff didn't pull up anything on computer, just took key?

Sandy P. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Not a thing people were awesome and equipment was great!!

James D. 
Rating:
5.0

I love this place and Kim is awesome and that other dude with the good smile. But honestly they’re friendly and very helpful plus the one with the good smile isn’t bad to look at.

candise o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Lyle G. 
Rating:
5.0

My only problem was that I bought a box of different sized boxes. The price on the box I bought was $39.95, the rest were 49.95. I could tell that the one that I bought had been there a long time. I was charged $49.95. I don't think that is right, I should only be charged what the box says. I would appreciate a response

Carol J. 
Rating:
5.0

Courteous and knowledgeable associates who answered all my questions.

Ralph U. 
Rating:
5.0

Customer did not leave a comment.

Annie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie K.  |  First Impressions 
Rating:
3.0

There was some confusion when renting the truck. I had to call twice to extend rental for 2 more days. That was handled very easily. When we returned the truck the man, we talked to was very rude and unprofessional and rude. He said there was no reason to go into bldg. I said I would like to know how much was being charged on my card. He said I would get an itemized bill through email, but I never did till I called the next day and talked to Kim. She was very nice and helpful.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Jaime O.  |  Overall Experience 
Rating:
3.0

The A/C only worked correctly when the brakes were pressed fairly hard and the gas tank only had a quarter full so before travel I put 20 in and had to fill it up more when returned.

Madison H. 
Rating:
5.0

The two guys that were there to help were very friendly and professional. They made everything super easy.

Sinthia G. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
3.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
4.0

I've had way too many problems today. The first uhaul location on english road in Thomasville was terrible. The Cadillac converter was missing on the first truck and the guy on the phone proceeded to tell us to take that truck and i refused. After being delayed and having to go to another location to get the uhaul we finally went on our way. When it came to returning the uhaul it originally said our drop off location was in deep gap North Carolina and when i called to try to drop it off in boone instead, the person on the phone proceeded to say i couldn't even return it to deep gap anymore and i had to drive an hour away to drop off the uhaul. The overall experience was terrible and i will never rent another uhaul again.

Arianna S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Both staff members we came in contact with was great

April R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S.  |  First Impressions 
Rating:
5.0

Very helpful and friendly person at the uhaul place. Got me in and out quick!

Greg R. 
Rating:
4.0

Visually confirm the correct trailer needed with the customer prior to initiating the contract.

James P. 
Rating:
5.0

Customer did not leave a comment.

Susan F.  |  First Impressions 
Rating:
5.0

Everything was simple and easy and I won't hesitate to come back to this location when I'm ready to move.

Brandon H. 
Rating:
5.0

Be better prepared for the return. The clerk was totally unaware of the trailer's return, but accepted it gladly once I showed him the contract.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

Fred P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo C. 
Rating:
3.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Offer unlimited miles

TAMMY J. 
Rating:
5.0

Friendly staff

Harrison F. 
Rating:
5.0

Friendly staff and the bl

EDWARD P.  |  First Impressions 
Rating:
5.0

Very helpful

Ed P. 
Rating:
5.0

Friendly people

Elihu C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
5.0

Customer did not leave a comment.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Service M. 
Rating:
5.0

Customer did not leave a comment.

Derrick W. 
Rating:
5.0

Very kind!

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Online Move In 
Rating:
3.0

Train your staff to be more careful with women. They don't have to be rude. They didn't even do paperwork for my move out of storage unit and I got charged for the unit after I cleared it out.

cynthia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Callie C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Ramon C. 
Rating:
5.0

Everything you would expect and want from a rental service. At this be location I experienced worry free , stress free service, will definitely use uhaul Of thomasville in the future.

Chris F. 
Rating:
1.0

Give your customers the option to opt out of insurance. I was forced into getting insurance and wasn't given the option to opt out.

cynthia B. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
3.0

I don't think the staff I was in contact with really had much customer service training, and definitely no compassion for disabled customers. The facility was clean and well maintained.

Truett T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Because u r to high u charge for everything I feel sorry for people who really need assistance to move there items

annette L. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The lady working the counter at the Thomasville NC UHaul has extraordinary customer service. She went above and beyond. She is an excellent employee! You are lucky to have her!

Kraig N. 
Rating:
5.0

Nice people

Jeff C.  |  First Impressions 
Rating:
5.0

Very helpful.

Juan M. 
Rating:
5.0

Excellent customer service.

Andre O. 
Rating:
4.0

Customer did not leave a comment.

DONALD J. 
Rating:
1.0

cost too much for a small unit.

Dylan L.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff … efficient transaction

Adam D. 
Rating:
5.0

Kim and the staff are top notch! It was the best experience of rental, and the (2)units as well.

william H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Ok

Lenin R. 
Rating:
3.0

The loading dock sucks

Becki C.  |  First Impressions 
Rating:
5.0

Great facilities and great staff

Dorothy A.  |  Overall Experience 
Rating:
5.0

The staff is very professional and friendly. The building is kept very clean. Yes, I do recommend this location to anyone who has storage needs.

gerald S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya H.  |  First Impressions 
Rating:
2.0

We rented 2 trucks from uhaul. We were told we would get a free storage per truck. We were not given our 2 free units and had to pay for second one. They didn't have a clean unit. 3-4 people working and not even one person could go check and clean the unit we had to wait until the next day in the afternoon to unload our trucks.

Kathy P. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Edward J. 
Rating:
4.0

Customer did not leave a comment.

Tonya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
2.0

Customer did not leave a comment.

Betty H. 
Rating:
5.0

Customer did not leave a comment.

Timmy S.  |  Overall Experience 
Rating:
5.0

Nothing. All was good and experience was pleasant.

Charlton E. 
Rating:
4.0

Customer did not leave a comment.

Kayla B.  |  Overall Experience 
Rating:
1.0

The young boy was very rude and not very accommodating.

rusty s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Very nice group at this one usually can find a U-Haul available

Leatrice B. 
Rating:
5.0

Customer did not leave a comment.

Angelia T. 
Rating:
5.0

Drop prices

larry S. 
Rating:
5.0

Customer did not leave a comment.

Carlus H. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

I was in a bind. Scott was a huge help. Professional, polite. And had me in my way in plenty of time.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
1.0

Driving the truck was horrible. I have driven many trucks and this one was the worst! It keep making a weird noise when hitting the gas and almost like the gear was slipping out of place. The oil life was ZERO % and it's kept giving me a warning to “CHECK ALL AIRBAGS” I really honestly will NEVER use uhaul again. Way to pricey and I guarantee I won't get any money back for the experience I when through. I paid close too 100$ and I'll see 0$ back from this HORRIBLE experience!!! NEVER USING UHAUL AGAIN! Also when I dropped it off I tried to be nice and park it back in the tight space so no one had to move it again. The guy who was apparently working when I return it walked up to my door knocked on the window and said “you need to park it over there…. With the other one” in a real snarky attitude. I don't mind being asked to do something but I've never rented from this location before so I thought i was being nice. Sorry for inconveniencing you. I didn't know I had to make sure YOUR experience was good. I normally don't leave reviews or complain but again this was not a good experience I had with uhaul and I'm happy to say it was the last. So much for the money. Should've went through Home Depot or lowes. SMH.

BUDDY H. 
Rating:
5.0

Customer did not leave a comment.

Fred P. 
Rating:
5.0

The easy to order the truck and picked it up right on time. Was easy to complete the transaction.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Chantell B.  |  Online Move In 
Rating:
1.0

They auction my things off

Jannete B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Catherin B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER B.  |  First Impressions 
Rating:
5.0

Staff was always helpful and super friendly.

Darrell G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott N.  |  First Impressions 
Rating:
4.0

The only issue I had was my reserved storage unit was rented out by the automated system, but the staff quickly offered me an acceptable compromise. I did return the truck two days early and found out I couldn't get credit for those two days because it was a one way rental. I am not exactly happy about that, because we rented the truck four extra days due to my disability, but was able to get done early. No mention was made at time of rental or I would definitely have not prepaid but waited to see if I needed it as the move proceeded in real time. U-Haul took advantage of my need of a flexible time frame and has caused me to look at the company less favorably. I do however want to give credit where credit is due.. the equipment is first rate and attention to ease of use is commendable. Facilities and options available for storage are incredible compared to standard self storage across the market. Security well exceeds need and is priced affordably for the average consumer. Overall I am impressed with where U-Haul has gotten to, I am just disappointed with being taken advantage of regarding prepaid days. Sincerely, T. Tyner

Truett T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas C.  |  First Impressions 
Rating:
5.0

Super Easy! Like a Carvana for Storage...lol

Melissa N.  |  Online Move In 
Rating:
5.0

All staff were super friendly and helpful

vanessa d.  |  First Impressions 
Rating:
5.0

Staff were helpful and efficient. My experience was positive throughout.

Matthew C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malinda j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA N.  |  First Impressions 
Rating:
5.0

Kim is always helpful and accommodating. Customer service is the key to any business success and she truly understand that!

Debra N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky C.  |  First Impressions 
Rating:
4.0

I feel like there should at least be one sliding door unlocked after certain hours. But that’s all I have to complain about. The staff that was scheduled 2/5/22 around 1pm were the MOST helpful and I definitely appreciate all of the work that was done! The staff were so friendly, well mannered and on point with everything!

Xzandria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAUL A.  |  First Impressions 
Rating:
4.0

Needed to go a few times and was closed.

James M.  |  Overall Experience 
Rating:
5.0

U Haul Storage is absolutely the best storage facility I've ever used. Climate Control. Very Clean And the Staff treat you like you are family. If you ever want to find a Storage Facility. I would recommend it to anyone. Thanks to Kim Bledsoe and her amazing staff. Sincerely, Wanda & Jesse Sweeney.

wanda s.  |  Overall Experience 
Rating:
5.0

Helpful staff. Kimberly was great!

COLE R.  |  First Impressions 
Rating:
3.0

Average overall experience due to instances were it was difficult to reach facility by phone, staff were curt on phone and did not give caller time to discuss a situation regarding inaccurate information given by staff unfamiliar with checkout procedures. Regular staff member did remedy the situation; however, phone etiquette is lacking.

Deborah G.  |  Overall Experience 
Rating:
2.0

When to close out storage building I was told that they email me never email me had go back up there to check on it

Eddy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary K.  |  First Impressions 
Rating:
5.0

Made the process easy as possible and was happy to serve us as welll. They walked us threw everything and helped us get to our storage

Desiree D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudio S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan b.  |  First Impressions 
Rating:
5.0

No problems and if I had any concerns it was easy to contact personal if I need storage in the future this is the place for me.

David D.  |  Overall Experience 
Rating:
5.0

Very well and friendly workers

MAUTICIO G.  |  Overall Experience 
Rating:
5.0

Awesome Customer Service!!!

Annie G.  |  First Impressions 
Rating:
5.0

This is the second time I've needed to use U-Haul storage. Excellent service and clean environment every time

Susan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddy H.  |  First Impressions 
Rating:
5.0

Buen servicio ,muy buena atención. Gracias por la ayuda a las mudanzas de sus clientes.

MAUTICIO G.  |  First Impressions 
Rating:
5.0

I noticed roaches at the entrance of the storage but luckily none near my items. I did notice a couple of spiders in my boxes but nothing too upsetting. The staff is amazing overall especially the lady that comes in the evening around 4:30pm and stays to closing, who’s short and ethnic. She’s so helpful and I just wish I knew her name.

Ariel R.  |  Overall Experience 
Rating:
3.0

We were told a 10 ft unit would be larger enough, that would hold belongings out of a 15ft uhaul truck. Was not had to rent another unit.

Patricia S.  |  Overall Experience 
Rating:
5.0

It was a great place staff was amazing

Josh M.  |  Overall Experience 
Rating:
5.0

The manager is wonderful. Very understanding and knowledge of the business and that keeps happy customers.

kimberly j.  |  Overall Experience 
Rating:
5.0

I don't recall the name of the young man that assisted us but he was very knowledgeable and helpful.

Tonya S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deena G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Joseph F.  |  Overall Experience 
Rating:
5.0

Great customer service helped me out in a time of need very quickly "Thomasville North Carolina"

Christopher S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda T.  |  Overall Experience 
Rating:
5.0

Thank You 😊

Tabitha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFF C.  |  First Impressions 
Rating: