The facility was clean and temperature control was great. Could not have asked for anything moreErik I. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Trappe
U-Haul Truck Share 24/7© Location
Trappe, MD 21673
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am a novice at moving and have discovered moving & storage is a big industry and UHaul is the leader! They have it down to a science and are a great resource. Very helpful!Lorraine P. | First Impressions
Customer did not leave a comment.Takelia A. | Overall Experience
Keep raising prices - twice in less than a year!!!Beverly C. | Overall Experience
Customer did not leave a comment.steven c. | Overall Experience
Everything was perfect.ROLAND G.
The online transaction was terrible! The process to pick up the truck NOT quick and easy. It took me well over 45 min to go through the online process of picking up my Van. From taking pictures of everything to unlocking the van key from the box. Not sure if it was rusted or the cold made it hard to turn. The upon return putting gas in the truck was terrible. I filled the truck til the tank started to click. The fuel indicator never moved! I am not sure if it was not enough gas or if it were truly full? After I park the truck and do the exit photos and dropoff procedure the building lights went out! Now its pitch black and I am the only one on the property! I am alone and I am a female in the country outside at night. I could not find the Orange dropbox so I left. I will be returning the keys during day time business hours.Joy J.
Wyatt is knowledgeable and goes all out for you. Trustworthy. A pleasure.LAWRENCE M. | First Impressions
Customer did not leave a comment.Mary S. | First Impressions
Customer did not leave a comment.Sean S. | Overall Experience
It is unmanned and encountered difficulty completing the self chick-in process and had to call 800-Go U-Haul for assistance. Then encountered significant problem with getting key out of lockbox. Also fuel gage was about 11/2 needle widths above empty. On return again encounter significant putting truck key back in lockbox!Walter D.
Customer did not leave a comment.james K.
Appreciate Wyatt assisting in our departure. Our relationship with this UHaul storage has been well over 20 years. Thank you.MID-SHORE WOMENS HEALTH L. | Overall Experience
Very friendly and easy to deal with, even when we moved up our date.Linda B. | First Impressions
Wyatt was not responsive to emails. Tammy is great.Brian W. | First Impressions
I found the staff to be pleasant and very helpful to work with.Christine L. | First Impressions
Definitely a good experience. The manager, Wyatt and his employee were great to work with. Our rental unit was clean and the area around was well lit. The temperature inside was comfortable with it being in the 90’s outside. I didn’t have to worry about our belongs getting damaged by the heat while they were in storage. We are renting a Uhaul truck next week and we would definitely use this company again.Christine L. | Overall Experience
Customer did not leave a comment.Shana D. | First Impressions
After receiving my access code, I was unable to enter to building. My code was denied several times. However, I spoke to the manager Tammy and she was kind enough to give me her code until I reached customer service. After, reaching customer service, I was told that no one was at the building and I should receive a call back for my new code. From my understanding, this company is 24/7. However, it’s the next day and I’m still waiting on my call. No big deal but I would like to have my access code by Tuesday.Takelia A. | First Impressions
Outstanding professionalism Outstanding clean and well maintained facilityMelvin B. | Overall Experience
Never any issues, was always able to access my unit 24 hours a day 7 days a week. Always clean and well lit! If i ever need a unit again, i will be using UHaul!ALLISON W. | Overall Experience
We have had multiple storage units of the years, especially during our 20 years of military service. Our time with Uhaul Storage in Trappe Maryland was one of the easiest and most professional we haveWILLIAM S. | Overall Experience
Tammy was great answer all our questions. Pointed out several packing box tips. She is a great employeeRichard & Brenda s. | First Impressions
ThanksTracy M. | Overall Experience
I didn’t get clear directions on where to complete the registration.Ronald T. | First Impressions
This facility is clean, well lite, climate controlled and conveniently located. There is no one at the facility so you are on your own. Overall, my experience was a positive one.Brian M. | Overall Experience
It may take a little bit for them to call back, but when they do, it's with a solution. Very intuitive, and they don't waste timeRobert B. | Overall Experience
Overall, this rental went very smoothly. My earlier experiences with access to the facility had been difficult at times, but the kinks seem to have been worked out since. Well done.Andy S. | Overall Experience
Excellent service and very prompt help in resolving forgotten key issue. Tammy is great. Highly recommend.VAN S. | Overall Experience
👍John C. | Overall Experience
great experienceCharles B. | Overall Experience
Everyone at Uhaul has been so professional, helpful and friendly. Instructions were clearly communicated and the move so far has been much easier than I expected.Julia N. | Reservation
Nothing to add.Brian W. | Overall Experience
The UHaul Self Storage in Trappe, MD was extremely clean, and the temperature never varied from 70 degrees. It was a great place to use for temporary storage. The staff were extremely helpMartin J. | Overall Experience
Tammy and her management staff "get it". Grateful. indeed.DIANA T. | Overall Experience
ExcellentGary Y. | Overall Experience
You request 24 hours notification for cancellation but when you changed my pick up location have less than 24 hours only to arrive at location to find out that didn't have a truck.Crystal M. | Reservation
The ladies there are the best they made it easy the first time I had to get a storage unit and this time as well as when I needed a U-Haul always great service and was good experience. EXCELLENT!!tammy m. | Reservation