Customer Reviews for U-Haul Moving & Storage of Trappe
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

39 reviews

3789 Ocean Gateway   Trappe, MD 21673

(410) 476-3612

Location Hours

Always Open On Your Smartphone

Services at this Location:

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(410) 476-3612

3789 Ocean Gateway
Trappe, MD 21673

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The facility was clean and temperature control was great. Could not have asked for anything more

Erik I.  |  Overall Experience 
Rating:
5.0

I am a novice at moving and have discovered moving & storage is a big industry and UHaul is the leader! They have it down to a science and are a great resource. Very helpful!

Lorraine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Takelia A.  |  Overall Experience 
Rating:
1.0

Keep raising prices - twice in less than a year!!!

Beverly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven c.  |  Overall Experience 
Rating:
5.0

Everything was perfect.

ROLAND G. 
Rating:
5.0

The online transaction was terrible! The process to pick up the truck NOT quick and easy. It took me well over 45 min to go through the online process of picking up my Van. From taking pictures of everything to unlocking the van key from the box. Not sure if it was rusted or the cold made it hard to turn. The upon return putting gas in the truck was terrible. I filled the truck til the tank started to click. The fuel indicator never moved! I am not sure if it was not enough gas or if it were truly full? After I park the truck and do the exit photos and dropoff procedure the building lights went out! Now its pitch black and I am the only one on the property! I am alone and I am a female in the country outside at night. I could not find the Orange dropbox so I left. I will be returning the keys during day time business hours.

Joy J. 
Rating:
5.0

Wyatt is knowledgeable and goes all out for you. Trustworthy. A pleasure.

LAWRENCE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean S.  |  Overall Experience 
Rating:
3.0

It is unmanned and encountered difficulty completing the self chick-in process and had to call 800-Go U-Haul for assistance. Then encountered significant problem with getting key out of lockbox. Also fuel gage was about 11/2 needle widths above empty. On return again encounter significant putting truck key back in lockbox!

Walter D. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
4.0

Appreciate Wyatt assisting in our departure. Our relationship with this UHaul storage has been well over 20 years. Thank you.

MID-SHORE WOMENS HEALTH L.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to deal with, even when we moved up our date.

Linda B.  |  First Impressions 
Rating:
3.0

Wyatt was not responsive to emails. Tammy is great.

Brian W.  |  First Impressions 
Rating:
5.0

I found the staff to be pleasant and very helpful to work with.

Christine L.  |  First Impressions 
Rating:
5.0

Definitely a good experience. The manager, Wyatt and his employee were great to work with. Our rental unit was clean and the area around was well lit. The temperature inside was comfortable with it being in the 90’s outside. I didn’t have to worry about our belongs getting damaged by the heat while they were in storage. We are renting a Uhaul truck next week and we would definitely use this company again.

Christine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shana D.  |  First Impressions 
Rating:
4.0

After receiving my access code, I was unable to enter to building. My code was denied several times. However, I spoke to the manager Tammy and she was kind enough to give me her code until I reached customer service. After, reaching customer service, I was told that no one was at the building and I should receive a call back for my new code. From my understanding, this company is 24/7. However, it’s the next day and I’m still waiting on my call. No big deal but I would like to have my access code by Tuesday.

Takelia A.  |  First Impressions 
Rating:
5.0

Outstanding professionalism Outstanding clean and well maintained facility

Melvin B.  |  Overall Experience 
Rating:
5.0

Never any issues, was always able to access my unit 24 hours a day 7 days a week. Always clean and well lit! If i ever need a unit again, i will be using UHaul!

ALLISON W.  |  Overall Experience 
Rating:
5.0

We have had multiple storage units of the years, especially during our 20 years of military service. Our time with Uhaul Storage in Trappe Maryland was one of the easiest and most professional we have

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Tammy was great answer all our questions. Pointed out several packing box tips. She is a great employee

Richard & Brenda s.  |  First Impressions 
Rating:
5.0

Thanks

Tracy M.  |  Overall Experience 
Rating:
3.0

I didn’t get clear directions on where to complete the registration.

Ronald T.  |  First Impressions 
Rating:
4.0

This facility is clean, well lite, climate controlled and conveniently located. There is no one at the facility so you are on your own. Overall, my experience was a positive one.

Brian M.  |  Overall Experience 
Rating:
5.0

It may take a little bit for them to call back, but when they do, it's with a solution. Very intuitive, and they don't waste time

Robert B.  |  Overall Experience 
Rating:
5.0

Overall, this rental went very smoothly. My earlier experiences with access to the facility had been difficult at times, but the kinks seem to have been worked out since. Well done.

Andy S.  |  Overall Experience 
Rating:
5.0

Excellent service and very prompt help in resolving forgotten key issue. Tammy is great. Highly recommend.

VAN S.  |  Overall Experience 
Rating:
5.0

👍

John C.  |  Overall Experience 
Rating:
5.0

great experience

Charles B.  |  Overall Experience 
Rating:
5.0

Everyone at Uhaul has been so professional, helpful and friendly. Instructions were clearly communicated and the move so far has been much easier than I expected.

Julia N.  |  Reservation 
Rating:
5.0

Nothing to add.

Brian W.  |  Overall Experience 
Rating:
5.0

The UHaul Self Storage in Trappe, MD was extremely clean, and the temperature never varied from 70 degrees. It was a great place to use for temporary storage. The staff were extremely help

Martin J.  |  Overall Experience 
Rating:
4.0

Tammy and her management staff "get it". Grateful. indeed.

DIANA T.  |  Overall Experience 
Rating:
5.0

Excellent

Gary Y.  |  Overall Experience 
Rating:
1.0

You request 24 hours notification for cancellation but when you changed my pick up location have less than 24 hours only to arrive at location to find out that didn't have a truck.

Crystal M.  |  Reservation 
Rating:
5.0

The ladies there are the best they made it easy the first time I had to get a storage unit and this time as well as when I needed a U-Haul always great service and was good experience. EXCELLENT!!

tammy m.  |  Reservation 
No reviews have been submitted for this location.

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