Very Friendly, great advise on our move, we will return to this location.
GARRY HCustomer Reviews for U-Haul Moving & Storage of Trinity
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly service!!
PAULA RNothing that I can think of. I dealt with two staff and both were incredibly helpful!!
WENDY SVehicle handled poorly. But overall was functional
GEORGE SAwesome service, staff exeptional!!
STEVEN LThe guys at counter was extremely polite and gave an excellent service!!!’
RAYMOND TMy trailer lights were installed incorrectly, the wires drug on the ground while I drove which burnt the fuse. I had to stop 2 hours into my 45 hour commute and have a Uhaul rep re-do it, it took over an hour. My trailer also bent severely during my trip, it went from a 90 degree angle to an approximate 130 degree angle. My hitch hit the ground when I hit bumps which made my trip incredibly stressful. I was under the impression my trailer hitch had a lifetime guaranteed, but it’s now bent and I would not use it again. I paid over $600 for it and it’s now essentially useless. If this review does not cause anyone to reach out to me directly, I will be contacting you to have my hitch replaced.
Andrew MThe 1 way rate is outrageous 3000$ is hwy robbery when it only costs 300$ to rent for the week
NORMAN CEverything went well.
VIATEUR VIt was a great experience picking up the rental.
ERNESTO SKeep on doing the good job u do
Gerry Sthe customer service rep was very amiable.
CHINWE APut a person next to the Uhaul truck picture (or something else for size comparison) so customers will be able to get a better idea as to the size of the vehicle, as the vehicle tends to look bigger than it actually is otherwise. Please update some of your older vehicles so they have at least power windows and power locks..
NICHOLAS AHad no complaints at all. drop off was easy. Thanks
NICHOLAS JThe customer service at the pickup location was excellent—staff members were friendly, efficient, and took the time to explain everything clearly. Returning the truck was just as seamless, with a quick drop-off process that saved me time. Overall, U-Haul provided a reliable and affordable moving solution. I highly recommend them to anyone in need of a rental truck or moving equipment. I’ll definitely use their services again in the future!
JESSICA LKeep up the good work
ALYRE JI found the staff not really friendly. The lady checking us in and getting our information seemed we were bothering her and didn’t want to serve us. The other staff didn’t say anything to us just looked at us.
ADRIAN LGreat customer service,,finally!
Michael CCheck in was smooth but checkout was horrible. Waited over 30min to drop off and service was not good.
Ugo-Frederik ETerrible customer service from Lauren the clerk at the Trinity location. I called 6 times or more. She had me on hold 20 minutes each time and ones she hung up on me. She's very rude.. There's better ways to handle customer service then hanging up on them..
KEVIN RI brought the rental cargo trailer on a Sunday, and was please to be able to do so. I love the location, it was easy access and the staff( two ladies ) was very helpful.
SOPHIA RNothing to improve, service picking up and dropping off was great . Equipment worked as it should .
GREGORY AGreat customer service.
STEPHEN KFast friendly and great customer service
LINDA SCorey, the manager on duty, was excellent in every way: personable, professional, and helpful. However, the truck itself was horrible. I have rented cars, cargo vans and trucks for several decades and this is the first with significant rust on the inside of the doors. The driver's seat suspension is worn to the point that the seat lists on the left side making it feel like you're driving while sitting slanted. The ride is very uncomfortable, and the engine is lethargic and lacks power. The brakes are not adequate, requiring a significant amount of brake pedal application to come to a stop at very low speed, and would be frightening at higher speeds. The last time I was in a vehicle with a handle to "roll" down the windows was in the seventies, as in "last century"; seriously!?. What I appreciated most was the ease of use of the ramp. A refund would be appropriate and warranted.
ROSS JAll good! Corey is awesome! Thanks!
RANDAL AThe payment system was not working at both pick up and delivery. It is advertised for $19.95. It shows this all over the truck I used. After 2 days, my bill came $168. How is that possible? I need to check my bill
TRENT GI was served right away and both people who helped me we're super helpful.
TAMMY CThe gas light came on the second I pulled out of parking lot. Had to get fuel before I even started my move. Annoying start to an already busy day
Colby SAll good and rented from UHaul before and they never disappoint. Trinity location is excellent! Thanks!
RANDAL AFriendly staff and great choices
NAGA KNon-availability of all equipment I needed in one place was a nightmare for me.
ABASS AEasy online booking and easy pick up
Tyler BAwesome
ROCK CAwesome people awesome service
MANDEEP BThe customer service personnel are very friendly and kind. I am grateful for the customer service experience.
RENATO CBack of the trick had screws, glass and broken plastic. Also the moms attic had a build up of ice in it like someone spilled a waterbottle and it froze. I had to sweep it out, break out the oce and wash a few spots on the floor as it was very very dirty.
PAUL RManager Corey was very friendly snd helpful.
DENISE MCan't add any suggestions for improvement, from pick up to drop off, the service was excellent; professional and friendly. Not the first time we used UHaul, won't be the last.
Linda FWe had had a recent snowfall and the parking lot was not fully plowed. I had a 4 wheel drive so it wasn’t a problem but for another car, it might have been an issue. That is why I rated the location low. Staff were helpful in both locations. Overall, it was a very smooth and less challenging experience than what I was expecting. Thank you for offering great service.
KIMBERLY MVery satisfied. Great prices.
NORMAN REverything was great
DENNIS PNothing everyone was great
William HThe client should be advise: Reservation for 9:00am, be there for 9:00am. If you arrive earlier ex. 8:45am, bring the vehicle back for 8:45am.. To only be charge for one day.
THERESE MGood experience for both pick up and return. Fast and smooth. I was there earlier and later for trailer rental. Both different gentlemen were pleasant and had a sense of humour. This makes all the difference.
BEVAN LExtremely pleased with our U-Haul experience on Sunday November 24, 2024
MARCUS TSo easy to pickup/drop off. Extremely understanding with a late drop off. Overall so friendly and helpful. 10/10
MARCEL MThe order was not shipped on time. We had to contact company several times to get things moving. Please stick as close to quoted schedule as possible. Our boxes shipped almost 10 days late.
Phillip LSystem
MANISH MGirl working was fantastic. No complaints at all!
IAN RRenting a truck for 24 hrs was simple and easy and I love the use of technology, including the website and the app
JOSEPH PVery pleasant and quick drop off
PAUL RPlease check electrical system for loose connection in dashboard for cruise control, as had to reset after every bump in the road, not safe for driver on 17 hour trip.
SHARON IPicking up truck would have been more convenient at same location as the car trailer. Truck dashboard has electrical issue with every bump in the road, lost cruise control several times, having to reset was distraction.
Sharon SThe Truck was a rough ride but what we didn't like was $1.09 a kilometer. We though it was a bit to much. I am sure that the price could be much better but i guess UHaul don't care its basically if you want the truck pay the price or leave.
J L