Customer Reviews for U-Haul Moving & Storage of Upper Marlboro

194 reviews

8000 Penn Randall Pl   Upper Marlboro, MD 20772

(301) 735-6988

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 735-6988

8000 Penn Randall Pl
Upper Marlboro, MD 20772

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 5 pm
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I filled the gas before I dropped the truck off to the closed location. However, I was charged $40 for fuel. I also reserved for a 1 way transport. The rep called to change my reservation to be picked up from the drop off location. I couldn't do that. I was then told I couldn't get a truck unless I brought it back to that location. Not only was I inconvenienced by the location changing my reservation. But I was also overcharged $40 for gas. I would never use this location again.

Darlene B. 
Rating:
5.0

The whole team was amazing!!

Kinard C. 
Rating:
5.0

Great experience with staff and rental rental

GREGORY F. 
Rating:
5.0

Excellent experience with management and staff very professional rental truck was ready, clean and they went over the operation of truck.

GREGORY F. 
Rating:
5.0

Keep up the great job

MELVIN H. 
Rating:
5.0

All is well!

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Danitra L. 
Rating:
4.0

Very fast and friendly agents, customer service was great

RICHELE M. 
Rating:
5.0

Customer did not leave a comment.

Yvonne G. 
Rating:
5.0

I think it was great and easy. Very friendly.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

Excellent customer service

Jay T. 
Rating:
5.0

Customer did not leave a comment.

Chantalle H. 
Rating:
5.0

This location was new and clean. Service was quick for pick up and return of vehicle was hassle free, no gimecks or schemes like other rental companies. Thanks for continuing the great integrity Uhaul.

SIMMIE W. 
Rating:
5.0

Gentleman working there was so nice and professional.

Ana V. 
Rating:
5.0

Update online service to the local stores

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Chantalle H. 
Rating:
4.0

Customer did not leave a comment.

Bert D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICH L. 
Rating:
5.0

All was Good, no need for improvement !

BESSIE W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  Overall Experience 
Rating:
5.0

This was the most professional U-Haul establishment I have ever been to.

FERNANDEZ B. 
Rating:
5.0

I am very satisfied and happy with the services received always from everyone in the uhaul office. Thank you

DUPREE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fransine B. 
Rating:
5.0

I love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless 🙏 everyone.

P. GDORA C.  |  Overall Experience 
Rating:
5.0

These gentleman was excellent!!!

Rhonda S.  |  First Impressions 
Rating:
5.0

The staff was extremely kind.

RHONDA S. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Store rep epitomized customer sevice!! I forgot his name ( black male mid 40'-50's).

Jarvis H. 
Rating:
5.0

Customer service Rep was outstanding. Don't remember his name but 2 thumbs up from me!!

Kenneth H. 
Rating:
1.0

Sale the company

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Fast, efficient, and friendly. The trailer was ready to hook up and pull away. Helpful and courteous staff.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

No recommendations for improvements

Thesolina H. 
Rating:
5.0

Customer did not leave a comment.

ALPHONZY A. 
Rating:
5.0

Nothing at the moment. I always get great service at this location. The team is friendly, efficient and caring. The process was painless, that's way the location is my service of choice every time I needed a truck.

CYNTHIA J. 
Rating:
5.0

That location is always a great experience...🙂

WILLIAM D. 
Rating:
5.0

The guys at this location are extremely helpful and flexible, they helped me get a big project done right in time

AQIYL R. 
Rating:
2.0

When I arrived, I was informed that reserving a unit online doesn’t actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.

Paul R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Khalilah C. 
Rating:
5.0

Keep up the great job

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA B. M.  |  Overall Experience 
Rating:
5.0

The rental started rocky in that there were errors in the system regarding the amount quoted. However, the representative on the phone and at the location Don and Dee were superb with getting everything corrected!!

Darryl S. 
Rating:
5.0

Keep up the great work

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C.  |  Overall Experience 
Rating:
5.0

Customer service was excellent and very helpful.

Steve J. 
Rating:
5.0

Keep up the good work

MELVIN H. 
Rating:
5.0

Excellent Customer Service

DONNA F. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Customer did not leave a comment.

mario O. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B.  |  First Impressions 
Rating:
4.0

Service was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful business

CASSANDRA S.  |  Overall Experience 
Rating:
1.0

The worst experience I will never use U Haul again

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

MACK L. 
Rating:
5.0

Customer did not leave a comment.

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Enemecio Z. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R. 
Rating:
5.0

Customer service was excellent, they were friendly and helpful with what I needed and great timely manner I would highly recommend this location!

Corey A. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Service is always great, keep up the good work.

MELVIN H. 
Rating:
4.0

Renting one way is an issue. You can't hardly find them even if they book it.

Cheryl G. 
Rating:
4.0

Customer did not leave a comment.

Patricia S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

No, great customer service.

bobbie B. 
Rating:
5.0

Customer did not leave a comment.

JEANNINE W.  |  Overall Experience 
Rating:
5.0

Excellent service from manager very professional and helpful also manager's co-worker was very professional and dedicatedly to help customers this is the best experience that I had thank you very much I will recommend this location to do business

pablo S. 
Rating:
5.0

I have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!

DEBORAH F.  |  Overall Experience 
Rating:
4.0

Attendant was very helpful!

James C. 
Rating:
5.0

Personnel was very professional and courteous. Keep up the good work.

MELVIN H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

try to do more safety checks on the equipment.when i went to pick up my car dolly one of the straps was damaged & i had to get a different one, but still got what i came for.all in all i was satisfied with my visit.

MARK F. 
Rating:
5.0

Excellent customer service would definitely rent from this location again. Very friendly staff!😊

Robin A. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
3.0

Customer did not leave a comment.

Ragan W. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Service was great, keep up the good work

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia O. 
Rating:
5.0

Very professional and helpful

Martin J. 
Rating:
4.0

Customer did not leave a comment.

ShaRonne B. 
Rating:
5.0

Customer did not leave a comment.

Antoine B. 
Rating:
5.0

Customer did not leave a comment.

Safiya I. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

N/A

Paul T. 
Rating:
5.0

Outstanding Customer Service!

Norman P. 
Rating:
5.0

Customer did not leave a comment.

Melvin L. 
Rating:
5.0

Customer did not leave a comment.

QUINETTA C. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Harold A. 
Rating:
5.0

I appreciate the excellent customer service provided by D and Mr. Donnell. They made sure that I have everything I need and took care of me like I'm the only customer they have despite how busy they are. I'll definitely be back. Thank you again.

raymund R. 
Rating:
5.0

Customer did not leave a comment.

Damon G. 
Rating:
5.0

You were great! Very attentive to my needs.

PRISCILLA L. 
Rating:
4.0

The delivery of the U-box was very unclear. The U-haul staff were wonderful, but the administrative execution of end-to-end delivery of a U-box is horrible.

Emma H. 
Rating:
1.0

My negative experience comes from an employee-error, and 'navigating' the Uhaul's Mobile Pick up Service. 1. Employee-error comment (a way to improve): Someone should notify the customer if there is a change with a reservation. As an example, if a reservation is made to p/u a vehicle at 4am (using mobile p/u), then finding out the reservation was changed to 'in person' p/u when store opens / at 9am / and I'm outside at 4am is probably bad business, and could even be considered a safety issue depending on area of p/u. This is an actual example. My recent experience. Again, this is just 'A' way to fix issue. Not 'THE' way. 2. Mobile P/u serv.: Make it easier for assistance. The 'chat' option is garbage for assistance. Perhaps being able to converse with someone to get direct answers would perhaps be more beneficial to the customer. Much, much, much more to write, but being brutally honest here...who really cares.

Ben J. 
Rating:
5.0

Updating your system is very important. Or have a backup manual checkin out for costumers.

Salka B. 
Rating:
5.0

Customer did not leave a comment.

Booker G. 
Rating:
5.0

Customer did not leave a comment.

Taija J. 
Rating:
3.0

Customer did not leave a comment.

Samuel E. 
Rating:
3.0

Customer did not leave a comment.

Ka Bria R. 
Rating:
5.0

Customer did not leave a comment.

CARRIE N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMESDAVID JR J. 
Rating:
5.0

Customer did not leave a comment.

pamela B. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Gabriel A. 
Rating:
5.0

Outstanding service and professionalism, highly recommended! Would do use their services again.

Derron G. 
Rating:
5.0

We are moving out of state and had to pack an entire house. The Uhaul online site was not functioning properly so Scott ( manager at 8000 Penn Randall Place, Upper Marlboro, MD) was very very helpful. He answered my questions, corrected the situation and had the Uboxes ready for pick up. Thank you Scott.

Thomasina B. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES I. F.  |  Overall Experience 
Rating:
5.0

I had a great experience with the staff and ownership my number #1 rated storage facility in the DMV!!! I will recommend to all my customers needing a storage facility.

GREGORY F.  |  Overall Experience 
Rating:
5.0

haven't moved in yet

Briana L.  |  Reservation 
Rating:
5.0

Over the last 17yrs I have been totally satisfied with the service there and the staff they are always fair and kind and ready to help you when they can , Sincerely yours Mr. Raymond Council

RAYMOND C.  |  Overall Experience 
Rating:
5.0

Exceptional customer service! Employees are extremely nice and helpful!

Diasia A.  |  Overall Experience 
Rating:
5.0

Great location.. Great value and friendly service.. I relocated to another state, which is why I closed my unit

MARK B.  |  Overall Experience 
Rating:
4.0

I moved out of the storage area 9/28/2018, not in October. My experience with capital beltway Mini storage was a pleasant experience. I would consider them if the need arose in the future. thanks

STEVE J.  |  Overall Experience 
Rating:
5.0

W

WAYNE A.  |  Overall Experience 
Rating:
5.0

The staff here is exceptional. You’re always greeted with a friendly face and know your things are well cared for. Thank you!

Sarah B.  |  Overall Experience 
Rating:
5.0

Great staff!

TIFFANI B.  |  Overall Experience 
Rating:
3.0

Experience was great! Staff was very helpful.

AISHA S.  |  First Impressions 
No reviews have been submitted for this location.

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