Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Uptown Charlotte

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Donald B. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Online rental was easy. Our service was accommodating, great, and friendly. Store was super clean. Van was in good shape except for sticky cup holder rack and something wet / sticky on back bed of van. I would recommend this location to a friend. Price was great for a short rental.

Stacey D. on

Rating:

Customer did not leave a comment.

Moshtaba V. on

Rating:

Lazy, did not wanted to be there, unprofessional

Shanitique G. on

Rating:

Customer did not leave a comment.

Shy C. on

Rating:

Customer did not leave a comment.

Patricia H. on

Rating:

Nothing you've done Everything.

Vincent M. on

Rating:

Customer did not leave a comment.

Janis B. on

Rating:

Customer did not leave a comment.

Kyle S. on

Rating:

Sketchy location with tight parking spaces and only 1 employee when I went to return. Also, the online pickup process could be WAY more streamlined - most of the stuff I did like license number, photo of driver, etc, could have been done before I even got there - online pickup was no faster than going inside to customer service.

Kaitlin M. on

Rating:

Was charged $121.67 and then another charge of $51.67 with no explanation.

Kamara J. on

Rating:

Customer did not leave a comment.

Ellen I. on

Rating:

Customer did not leave a comment.

Heidi B. on

Rating:

The gentleman that checked in my return was very polite and helpful

colleen O. on

Rating:

Customer did not leave a comment.

Arin V. on

Rating:

When I went to turn the truck in and tried to get a refund For the dolly and furniture cart, I was told I had to go to the original location to get the refund. there was nothing enjoyable about this experience.

Josephine N. on

Rating:

Customer did not leave a comment.

Ronald L. on

Rating:

Uhaul associates were friendly and helpful. I happily return to this store anytime I need a truck.

Lutishia E. on

Rating:

Customer did not leave a comment.

Mikel J. on

Rating:

Customer did not leave a comment.

Lucal N. on

Rating:

knoledgable and very nice people!!

ernest P. on

Rating:

Customer did not leave a comment.

Alex H. on

Rating:

This location has the very worst customer service I have ever experienced at any business. It seemed comical to them to be short with and rude to customers while keeping them needlessly waiting to check-in/check-out. The locations also turns into a homeless camp after business hours which discourages customers from returning equipment there. I had the opportunity to review this locations online google reviews while I was waiting an hour to pick-up my 5x8 trailer. They reiterate everything I have stated here. You should consider sending a representative from your corporate office to this location as a customer.

Anna W. on

Rating:

The process for checking in was frustrating because I was asked again for my driver's license number and the return address for the truck, even though I entered those both online prior to arriving.

Robert J. on

Rating:

Customer did not leave a comment.

Lanita J. on

Rating:

The gas is just way to much 4 dollars a gallon of u don't fill up I didn't get my deposit

John A. on

Rating:

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

Kelly O. on

Rating:

Manager is rude to everyone. I’ve been there many times and he is always rude to people. I’ll try and go other places.

Monique H. on

Rating:

Customer did not leave a comment.

Valerie A. on

Rating:

Service was awesome, customer service was excellent.

Gregory J. on

Rating:

Drop off location was great. Thumbs up

Catina D. on

Rating:

Customer did not leave a comment.

Lori W. on

Rating:

better drop off system in parking lot

tenille B. on

Rating:

I had to wait for an hour to pick up the reserved truck. It completely threw off my day.

R. Shawn W. on

Rating:

Customer did not leave a comment.

Lakiya B. on

Rating:

Customer did not leave a comment.

JORDAN M. on

Rating:

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Michael H. on

Rating:

Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Leroy H. on

Rating:

I was pleased with the service..

Keith N. on

Rating:

Disrespect by staff more the 1 time

Michael H. on

Rating:

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Marcus E. on

Rating:

Manager on duty at the time was super professional

Barbara A. on

Rating:

Nice job guys!On North Tryon...

Billy C. on

Rating:

none

Franke M. on

Rating:

No problems whatsoever!!!

Andrea P. on

Rating:

Staff was customer oriented and a pleasure to work with.

Donna H. on

Rating:

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

LONNELL B. on

Rating:

Thanks Again Vincent for Your Patience and "God" Bless!!

Ashley R. on

Rating:

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Jonathan S. on

Rating:

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jan W. on

Rating:

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Tara O. on

Rating:

Very helpful!!

Angela S. on

Rating:

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Ashley H. on

Rating:

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Christopher T. on

Rating:

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Rebekah L. on

Rating:

Staff did not go out of their way EVER. Clean, but not friendly.

Denise N. on

Rating:

There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.