Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

6352 reviews

1224 N Tryon St   Charlotte, NC 28206
(@ 16th St)

(704) 379-1414

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 379-1414

1224 N Tryon St
Charlotte, NC 28206
(@ 16th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yolanda G. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

My truck was dirty and had a foul smell. There was a fork and other trash in the passenger side door. In one of the cup holders there was a finger nail. There were napkins and a plastic bag in the back. However, the customer service was great and I would still recommend, please just clean the trucks a little more thorough!

Kendra H. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
1.0

It is absolutely ridiculous that I use your rental for approximately four hours and drove 5 miles and was charge $101

SAMUEL G. 
Rating:
5.0

Customer did not leave a comment.

Francis L. 
Rating:
2.0

I thought this would be a seamless process. It was not. I had to do a lot of work to pick up the equipment. The "online" process was a joke. I was also called 10 minutes after I left the facility asking for my card number because they claimed they didn't have it on file. How do you let me leave your facility with your truck and no billing info?

Joseph A. 
Rating:
1.0

Customer did not leave a comment.

CATHY H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
3.0

Larger lot size/s, making it easier for customers to enter and park without having to navigate around trucks and trailers that are trying to exit the lot. A uhaul lot that's situated on a corner in a downtown location with narrow streets does not make for easy access.

Derron S. 
Rating:
5.0

Excellent service!

Frank C. 
Rating:
5.0

Customer did not leave a comment.

yvonne w.  |  Overall Experience 
Rating:
5.0

Customer Service was Exceptional !!!

ADRIAN S. 
Rating:
3.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
2.0

Stop trying to cheat customers out of money or at least accurately record information/improve staffing and customer service. Almost got overcharged $70 and spent hours of my day trying to get my money refunded after someone at this location inaccurately reported the amount of gas returned with the vehicle

DARIUS S. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Mr Byers and Mrs Hood was very nice and helpful answered all my questions even though they were busy.

Loretta M. 
Rating:
2.0

Customer did not leave a comment.

Natalie H. 
Rating:
5.0

The folks at this location were great! Road construction is taking up most of their parking area, but they still allowed me to leave my car during my rental (about 3 hrs), which really saved me a lot of time and inconvenience.

TRACY D. 
Rating:
5.0

Customer did not leave a comment.

Albert F. 
Rating:
5.0

Very friendly service!!

TARA F. 
Rating:
1.0

Customer service needs to be improved.

jessica V. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA B. 
Rating:
1.0

I didn't drop here. This is a fraudulent charge...BEWARE....

LEROY W. 
Rating:
5.0

Easy drop off procedure. Attendant very nice

Matthew S. 
Rating:
5.0

This location had one of the best customer service I have experienced in a long time. The owner was helpful and accommodating The owners staff was very friendly and helpful with our needs

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Stephanie S. 
Rating:
3.0

I returned the truck on 6/5 approximately 5hours before it's scheduled rtn time and still haven't received a final bill. I can handle the truck being dirty, fuel at 1/2 tank and waiting 90minutes to pick up the vehicle, but I would like my final bill promptly as promised. Sincerely Chad hibit

CHADL H. 
Rating:
5.0

Slightly difficult to get in and out of, but overall a pleasant return experience.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Ensure that there is enough staff on duty to assist the customers in a timely manner

Faithe T. 
Rating:
5.0

Customer did not leave a comment.

Radu L. 
Rating:
5.0

The trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.

rudy l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Jarvis was Amazing!! Got to the location after hours and instead of telling us they were closed he waved us on in.. actually treated us friendly and professionally. Such a welcome since we had driven 12 hrs and unloaded for 5.. HIGHLY RECOMMEND this location in Charlotte..

BRENT D. 
Rating:
3.0

The truck was barely wiped down and there was hair all over. The previous driver had a pet in the truck. And it definitely smelled like it. On top of the evident pet dander everywhere. The employees had a difficult time loading my car onto the tow trailer.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

DESMOND H. 
Rating:
1.0

The was a padlock on the cargo door! I got home & realized there was no key to unlock this. I had to turn around & drive another hour to get the padlock removed!!

Kimberly R. 
Rating:
1.0

This was by far the worst experience I have ever had. EVER. I will not be renting anything from here again.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

LAKIESHA L. 
Rating:
3.0

Customer did not leave a comment.

THOMAS C. 
Rating:
3.0

I'm not a fan of the rental tax that doubled the amount I would have paid in sales tax. Feels dishonest.

Branna C. 
Rating:
3.0

Customer did not leave a comment.

Donielle R. 
Rating:
5.0

Nothing. These folks were friendly, professional and of the highest quality. I will drive past others that are more convenient to get to them.

Christopher M. 
Rating:
5.0

Very good service!

MICHELE L. 
Rating:
1.0

Unimaginably deep systemic problems here. Truly a failure at more levels than I can describe. Whatever you do, if you go there, plan to have the staff waste your time with a look that says “ hate my job”. Truly a failure. Will never ever rent from them again.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Howard T. 
Rating:
5.0

Ericka had it all under control on this busy day. Some customers were patient and others were not but she treated everyone with kindness and patience.

DINA L. 
Rating:
3.0

Customer did not leave a comment.

Manas G. 
Rating:
5.0

Customer did not leave a comment.

Bianka P. 
Rating:
1.0

There are so many problems with this location and it's employees I don't even know where to begin. From systemic problems that make every part of the experience frustrating to a total lack of giving a shit from the staff it would be difficult to summarize the depth and scope of the failure to be found here. Under no circumstances should anyone rent from this location. The flow in and out of the parking lot has no system and, as a result, major traffic jams occurred every single time we came to pick up or drop off. There was confusion and miscommunication with our reservation, which resulted in a very inefficient process and unnecessary return trips to get everything we had reserved. And still, even when we reserved a rental of 30 plastic bins, we didn't receive them when we arrived for pick-up, there was no record of our having reserved them in the first place, we had to return to get them a day later, and when we did finally get them, there were only 20 available. We were very unsatisfied with our experience here and will not use this service again.

Kevin N. 
Rating:
2.0

We had an app drop off which did not align with the drop off site.

Olivia B. 
Rating:
5.0

This was the easiest and best pick up I've had with Uhaul

ARLENE S. 
Rating:
1.0

When first arriving there was no employee at the vehicle return. Due to another driverless vehicle not being under the awning we were forced to have our vehicle partially blocking the roadway. After waiting we went inside to inform the two employees and one moved the other vehicle forward so we didn't have to block traffic. Even with multiple customers being inside needing assistance, one employee continued moping the floors. The other employee with a lower leg injury was helpful and did everything in her power to complete the process. Another employee began cursing at a semi truck who I guess was trying to turn in the parking lot with limited space. I would not be returning to this location.

Morgan S. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

I received an email saying that my truck was "guaranteed"; however, when I got to the location, the reps weren't sure if my truck was available or not. Thankfully, it was available, but if it wasn't, that would've caused a lot of problems for me. There seems to be a widespread problem in the uhaul system of overbooking rentals. I had this issue in NJ and again in Charlotte. Uhaul needs to fix this issue or there will be a lot of disappointed customers.

Naman R. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Eduardo D. 
Rating:
4.0

This location is in a relatively poor area of town. Definitely not a good place to drop equipment off after dark.

CODY P. 
Rating:
5.0

Staff was very helpful and courteous!

Lakisha W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

Sandy S. 
Rating:
3.0

Very nice person checked me in

STUART M. 
Rating:
1.0

Customer did not leave a comment.

desgada M. 
Rating:
4.0

Customer did not leave a comment.

JEAN G. 
Rating:
1.0

For future customers who decide to do online pickups before or after business hours, it's going to be impossible to get your rental off the lot because returned trucks are ALWAYS blocking the "1 way in 1 way out" drive way.

Watwonnia S. 
Rating:
3.0

N/A

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
2.0

This was not my preferred location and UHaul sent me 20 miles away from where I had requested to drop the trailer. This was extremely inconvenient and the staff where I did the pick up said I could drop it anywhere. I am not pleased about this as I had it all planned to drop close to my storage unit and calling the 800# was useless as I was on hold for over 30 minutes before hanging up frustrated.

Todd H. 
Rating:
2.0

Uhaul charged extra $189 for delivery. I couldn't get my shit without pay extra. Like took my shit for ransom!!!!

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Jackie W.  |  Overall Experience 
Rating:
1.0

Absolutely horrible. They are continuing to charge my card. And I'm about to sue.

ANGELINA R. 
Rating:
1.0

Make sure customers get a printed receipt instead of just showing the phone/tablet version at checkout! Check trucks at night to ensure customers coming in the morning have adequate supplies. I came early 9am to make sure my truck would be ready at 12pm and still arrived on time with no truck!!! Piss poor

Marlon B. 
Rating:
5.0

Entire staff was kind and professional, enjoyed doing business with them

HARRY C. 
Rating:
3.0

Horrible time trying to do mobile pick up. Waited 30 minutes for CS who could not help. Got there at 8:20 didn't leave till after 9 abs movers where at my house for 45 min waiting on me. Also my original pick up location was changed.

Anna S. 
Rating:
2.0

i was charged for equipment that wasnt on my truck and was told the charges would be removed. they were not removed.

Garrett B. 
Rating:
2.0

Horrible service across the board!

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

QUIJUAN M. 
Rating:
3.0

They gave me a van that was completely on empty and expected me to drive around adding mileage that I would have to pay for looking for gas during a gas shortage. So I took it back and they gave me a 10 foot truck. I ended up adding additional 10 miles anyway looking for gas before bringing it back. Still wasn't able to find any so I ended up being overcharged for the fuel and mileage. Thankfully, I had taken before and after pictures to show proof of both. I submitted a dispute with the photos but I haven't received a response yet. It's a shame that people are always trying to get over on you trying to get extra money.

CHENISIA R. 
Rating:
5.0

They were very busy with returns on a Saturday morning but the staff were excellent and kept things moving.

Glenn G. 
Rating:
4.0

Customer did not leave a comment.

rudy l.  |  First Impressions 
Rating:
5.0

Outstanding job from customer service reception area to place in the trailer on my vehicle and similar experience with return. Keep up the excellent excellent work. This is why I continue to use Uhaul throughout the years.

Galen G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIE R. 
Rating:
5.0

The person that assisted me was helpful, kind, and patient.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Vehicle abd service was SAF, RELIABLE and service was professional and courteous THANKS U-HAUL

EUGENE P. 
Rating:
4.0

Great service

SAINT S. 
Rating:
5.0

Always a good experience at this location.

Phillip B. 
Rating:
3.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

Customer did not leave a comment.

WALTER M. 
Rating:
5.0

The gentleman who checked in the truck was very professional. Too bad the pick-uo location was not.

PAUL U. 
Rating:
5.0

The two gentlemen who helped us out with getting and returning the truck were awesome. Super friendly and helpful. Would recommend this location to anyone looking to rent a truck.

Carson G. 
Rating:
5.0

Top of the line customer service and equipment

LARRY P. 
Rating:
4.0

Parking was the only issue.

CHELSEA B. 
Rating:
5.0

Nothing. They were all very friendly and helpful, especially the gentleman who help hook up the trailer to my truck. Very pleasant experience.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

viola J. 
Rating:
5.0

I reserved this truck at one location and they changed it to another location then the morning of had to change it to a further location. This caused my movers to charge me an extra hour. Not happy.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Did not receive dolly that I paid in advance for

Savannah P. 
Rating:
5.0

Customer did not leave a comment.

Todd D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LUCILLE P.  |  Overall Experience 
Rating:
1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Krystoff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taylor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spenser J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sarah P.  |  Overall Experience 
Rating:
3.0

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I’m worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Branden S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

william R.  |  Overall Experience 
Rating:
4.0

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Ellen I.  |  Overall Experience 
Rating:
5.0

The manager Taheem was very Pleasant and helpful

michael w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah P.  |  First Impressions 
Rating:
1.0

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Jamison F.  |  Overall Experience 
Rating:
5.0

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

darrin a.  |  Overall Experience 
Rating:
5.0

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

TASHEENA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bruce H.  |  Overall Experience 
Rating:
5.0

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Kate C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sheylea B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Thank you!!

Summer B.  |  Overall Experience 
Rating:
4.0

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

ELIZABETH G.  |  Overall Experience 
Rating:
5.0

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Kwame B.  |  Overall Experience 
Rating:
2.0

The place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know

carson w.  |  First Impressions 
Rating:
2.0

They were terrible. Some stuff was damage and missing.

jean f.  |  Overall Experience 
Rating:
5.0

I really enjoy renting from u - Haul the general manager is awesome person

aric w.  |  Overall Experience 
Rating:
4.0

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Melissa W.  |  First Impressions 
Rating:
2.0

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

charles p.  |  First Impressions 
Rating:
2.0

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

charles p.  |  Overall Experience 
Rating:
5.0

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Ellen I.  |  First Impressions 
Rating:
2.0

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

John A.  |  Overall Experience 
Rating:
2.0

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

JORDAN M.  |  Overall Experience 
Rating:
1.0

Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Michael H.  |  Overall Experience 
Rating:
4.0

I was pleased with the service..

Leroy H.  |  Overall Experience 
Rating:
4.0

Disrespect by staff more the 1 time

Keith N.  |  Overall Experience 
Rating:
1.0

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Michael H.  |  First Impressions 
Rating:
5.0

Manager on duty at the time was super professional

Marcus E.  |  First Impressions 
Rating:
5.0

Nice job guys!On North Tryon...

Barbara A.  |  Overall Experience 
Rating:
2.0

none

Billy C.  |  First Impressions 
Rating:
5.0

No problems whatsoever!!!

Franke M.  |  First Impressions 
Rating:
5.0

Staff was customer oriented and a pleasure to work with.

Andrea P.  |  Overall Experience 
Rating:
4.0

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Donna H.  |  Overall Experience 
Rating:
4.0

Thanks Again Vincent for Your Patience and "God" Bless!!

LONNELL B.  |  Overall Experience 
Rating:
4.0

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Ashley R.  |  Reservation 
Rating:
2.0

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jonathan S.  |  Overall Experience 
Rating:
5.0

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Jan W.  |  Overall Experience 
Rating:
5.0

Very helpful!!

Tara O.  |  Reservation 
No reviews have been submitted for this location.

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