Customer Reviews for U-Haul Moving & Storage of Vacaville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Vacaville

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Perla G. | First Impressions |
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Staff was friendly and helpful. They answered all my questions and made me feel great about my choice

KEYANA F. | First Impressions |
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Customer did not leave a comment.

DAVID E.
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Your business model includes wanting customers to have to overguess on fuel replenishment because vehicles are never filled. I've rented a trucks two weekends in a row and neither vehicle had the fuel that was claimed. I brought it to attn both times and was not charged for the deficit, but had I not remembered all of my uhaul experiences, I could have lost money. Employees were great. System is not for consumers. It's so easy to fix. But you won't.

Luke E.
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No appliance dolly. Forced to use utility dolly. Very unhappy. Will not use online check in EVER again.

Dean T. | Overall Experience |
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Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.

Gerald C.
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Customer did not leave a comment.

MELANIE M.
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Customer did not leave a comment.

ENA B.
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Customer did not leave a comment.

jeanne d. | Overall Experience |
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

Richard C.
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The issue is not with either location. The problem is with your overall service. WHAT A JOKE!! I will do whatever possible to never have to use it again. You are free to contact me if you would like any further information but I'm sure if you look at the trail you will know

TRUDY N.
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Customer did not leave a comment.

DAVID T.
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Customer did not leave a comment.

Jeffrey H.
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Customer did not leave a comment.

PAMELA K. | Overall Experience |
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There was no trash receptacles. Not even in the bathroom. That was unfavorable

gaylon R.
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Customer did not leave a comment.

Ronald M.
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Customer service was outstanding, I could not have asked for anything better.

GARY A.
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Customer did not leave a comment.

WILLIAM S.
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Can't honestly see any need for improvements. Flawless transaction.

Rick V.
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Customer did not leave a comment.

tina V.
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Smooth and great transition and move Thanks to your company!

Arthur C.
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Using U-Haul services at this location was quick and easy, thanks to the online options. And, thanks to the staff, it was a great experience overall! I have, and will continue to recommend this U-Haul to friends, family and associates!

DEAN B.
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Really appreciated the U-Haul agent find us labor to unload the truck on short notice. Thank you. Thank you.

Christopher C. | Overall Experience |
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Customer did not leave a comment.

Diana K.
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Customer did not leave a comment.

DARRIN D.
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3 lights on trailer inoperative.

ROBERT K.
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Customer did not leave a comment.

Karan C.
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Very nice and helpful. Excellent customer service.

Adam M.
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I would not recommend ever using this location. I made reservations for three days and HAD to return rental the same day. Talked to main general manager and was told there's nothing they can do and hung up on me. I will never use Uhaul again. I move a lot for my job; but after this, I'll be using literally anyone else. Not reliable. Poor customer service. Rude. Overall, wholly dissatisfied. Never had this issue before. I should've trusted the yep reviews.

DAVID T.
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Customer did not leave a comment.

ELIZABETH S. | Overall Experience |
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Customer did not leave a comment.

Vincent S.
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Customer did not leave a comment.

Delbert F. | Overall Experience |
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Customer did not leave a comment.

Matthew T.
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All of my expectations were met. Loved the location. There's a huge selection of trucks and trailers.

COLTON P.
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Customer did not leave a comment.

Brian T.
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Great customer service! I use you all the time. The people who helped need a raise!

PAMELA N.
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Employees are professional. Top staff at this location. Thank you UHaul for a pleasant experience.

Kendall R. | Overall Experience |
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The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.

Melody O.
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Customer did not leave a comment.

Christopher B.
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I rented a appliance dolly and had to lubricate the wheels. Maybe check dollies and equipment for issues prior to renting them to people. Luckily I was able to fix it.

YOLINDA J.
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Customer did not leave a comment.

RICHARD G.
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1 more person at the front. it becomes a time problem if 3 or more persons show up at once.

LAWRENCE S.
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Nothing really your staff was wonderful, they let me know about all upfront cost, recommend if I needed any other equipment or blankets. There checking in and out went very quickly. You folks are definitely the best way to go when you move.

MAHMOOD A.
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Seems running with minimum staff but courteous and informative when attending customers:)

Robert P.
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Customer did not leave a comment.

NORMAN L.
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Customer did not leave a comment.

SALLY F.
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Customer did not leave a comment.

Clara O. | Overall Experience |
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Customer did not leave a comment.

Samuel B.
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Customer did not leave a comment.

PAMELA N.
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Thanks,

Kevin K.
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Customer did not leave a comment.

J david T.
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the crew at this location did a superior job helping me with my needs the best customer service ever.

HECTOR V.
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There was trash under the seats hopefully they at least sanitized the inside steering wheel due to covid

Craig P.
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The staff was great.

George T.
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Customer did not leave a comment.

NIYESHA S.
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Todays experience was a disaster

JOHN E.
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Customer did not leave a comment.

Christiana L.
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Customer did not leave a comment.

Devon L.
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Customer did not leave a comment.

Herbert A. | Overall Experience |
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Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.

RICHARD B.
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Customer did not leave a comment.

Jody O.
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Great experience. Super easy. Will recommend.

HAROLD S.
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Customer did not leave a comment.

Irfan M.
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Customer did not leave a comment.

Dominique T.
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Customer did not leave a comment.

LUAY A.
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Stanley C.
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mindy A.
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Jason P.
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Kevin K.
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Good work mates

Jacqueline J.
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Customer did not leave a comment.

Anthony S.
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Customer did not leave a comment.

BRIELLE C.
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Customer did not leave a comment.

NICOLAS E.
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Customer did not leave a comment.

ROBERT H.
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There was difficulty upon check-in due to computer issues that I was told were in Phoenix and out of local control.The only additional charge from check-in time was for extra 5 miles. It was agreed that the final receipt would be emailed to me once the computer came back up and I did receive it later.

Pamela N.
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Customer did not leave a comment.

Jim C.
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Customer did not leave a comment.

ANNA M.
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Equipment failed multiple times during 2000k trek. Ridiculously overpriced. Never again. At $550 for a tow dolly, that thing should have been in tip-top shape!

Victor T.
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Customer did not leave a comment.

Dwight D.
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I had problems using the app to return the truck. I had to call customer service which took time. Other than that my experience was good. thanks.

Sasha J. | Overall Experience |
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Customer did not leave a comment.

CAROL S.
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Customer did not leave a comment.

Marshall H.
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Made our moving experience so much better, very accommodating with the rental truck and storage unit facility. The truck we had ran great, just could use some adjustments to the ramp in the back; it was difficult to close as it kept binding up. We were able to manage with some force, but someone else might have a hard time getting it fully sheathed and latched. Customer service and everything else 10/10!

RANDY V.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

Richard E.
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Prompt, courteous and helpful staff. Equipment is clean and works well. Every equipment rental and storage rental at this location has gone well.

RANDY H.
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Customer service was above excellent. The gentleman who helped with picking it up and the lady who helped when I dropped it off.

LEWIS W.
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Customer did not leave a comment.

Joseph G. | Overall Experience |
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We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helped

Briana W.
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Customer service was rude and unhelpful. The lines were long. The sign in took about 20 minutes. I had it set up to pick my vehicle up in the morning and had prepaid, and they called me threatening to give my vehicle away if I wasn't there in the next 30 minutes - this was 2 hours before I was set to pick up my vehicle. I was really bummed out to have such a bad experience, won't use them again.

WALTER B.
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Customer did not leave a comment.

Brandon W.
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The young lady who assisted was incredible. So kind. So knowledgeable. She knew was she was doing... unlike my pick up experience.

BOB D.
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Customer did not leave a comment.

Keith B.
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Employees are friendly and helpful. Good job there. The contactless option is anything but that. The process allowed me to check in with my phone but directed me inside to get the key afterwards. 4 people had arrived and in line waiting to be helped so I had to wait. The process was drawn out and annoying. If I knew I had to go inside for the key I would've just did that in the beginning. Going inside to make contact with an employee completely defeats the contactless option.

GREGORY C.
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God bless you folks went out of your way to help

STEVEN N.
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Truck was not ready, padlock was locked I had to return to uhaul for them to unlock it. No credit or reimbursement for time or miles

John D.
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Waited too long at the checkin counter.

DENNIS H.
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Customer did not leave a comment.

Theodoric D.
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The truck said it was three-quarters full but it wasn't also I returned the truck back at the agreed time and they still tried to charge me for another day and another days worth of insurance and also a cleaning fee when I cleaned out the back of the truck during a rainstorm I would like to dispute these claims and refused to pay the Chargers and asked you to clear my balance I also was accused of running a toll or something of that sort in the truck which is also not true I am a valued customer of U-Haul and I have been for years whatever misunderstanding has happened it's just that a misunderstanding and I would like you to clear my balance and clear my name's thank you very much Theodoric Dixon 831-291-0454

PHONG H.
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The pick up location did not notify me that the trailer was not water proof. All my items inside the trailer were damaged on the way to CA due to rain. Questioned the return location regarding whether the trailer was water proof or not and they don't have an answer. Without upfront disclosure, who is responsible for my damaged items inside the trailer?

WULFRANO C.
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Customer did not leave a comment.

Roseann R. | Overall Experience |
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I had a very good experience with them and I will go back and use them again Thank You

Carol A. | Overall Experience |
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I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!

Dorann B.
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truck was not clean when we picked it up. The worker cleaned inside the container at the time we were reviewing it for check out. The cab had coffee spilled inside. Truck worked great and did the job otherwise. Overall, good experience.

Dennis C. | Overall Experience |
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Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.

Sasha J. | Overall Experience |
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the wait time in line too long and on hold on the phone too long

George E. | Overall Experience |
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Customer did not leave a comment.

Jim C.
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Customer did not leave a comment.

Vincent M.
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I found your employee performance excellent and the equipment as well

PATRICK F.
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

Shirley C. | Overall Experience |
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Customer did not leave a comment.

THOMAS H.
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Customer did not leave a comment.

Juan S.
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Customer did not leave a comment.

RAYMAND D.
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Good customer service. Get power windows for all your trucks.

Kelley F.
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The lady that waited on me was very RUDE acted like she was not happy about waiting on me. She never explained anything to me about my rentals. (Box Truck and trailer) never explained price, never told me when it should be returned. I had to go back and ask her what time I have to return, she said I dont no sometime to night real snoty. Wasn't wearing a mask or gloves when she came grabbed my licence from me. Never explained how I return after hours. Overall She was just a Bitch and I will never rent from there again.

Federico A.
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Customer did not leave a comment.

Martin G.
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Very helpful and friendly

ALFRED K.
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Rentals need to be checked before they are rented

Jeff G. | Overall Experience |
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Customer did not leave a comment.

Angela W. | Overall Experience |
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Customer did not leave a comment.

Laurel S. | Overall Experience |
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Customer did not leave a comment.

Scott W. | Overall Experience |
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My mom's has had a storage unit there for years...

Nastazia R. | Overall Experience |
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Customer did not leave a comment.

COREY O. | Overall Experience |
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I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .

Charlene P. | Overall Experience |
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Customer did not leave a comment.

TAMARA J. | First Impressions |
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Anthony was very helpful!

VALERIE J. | Overall Experience |
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Customer did not leave a comment.

Charlene P. | First Impressions |
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Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card

Chris R. | First Impressions |
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Great speedy service.Deseri was excellent m.

GEOFFREY R. | First Impressions |
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Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I’m a repeat customer.

CHRISTINE R. | Overall Experience |
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Customer did not leave a comment.

Charmaine C. | First Impressions |
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Customer did not leave a comment.

Bailey D. | Online Move In |
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My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.

Zachary A. | Overall Experience |
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Customer did not leave a comment.

Lola T. | First Impressions |
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Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Anthony F. | First Impressions |
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Customer did not leave a comment.

Frank M. | First Impressions |
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Every staff member was extremely pleasant and respectful. Very helpful.

Linda S. | First Impressions |
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Customer did not leave a comment.

Phillip C. | Overall Experience |
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Very nice staff.

Bobby S. | Overall Experience |
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It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.

Bob M. | Overall Experience |
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Outstanding in every respect. Well maintained and exceptionally clean

Jack P. | Overall Experience |
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Thank you soo much for everyone help @ uhaul truck & storage rental..

Stephanie J. | First Impressions |
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Very friendly & helpful team.

Ana S. | Overall Experience |
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Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.

Jack P. | First Impressions |
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always a pleasant experance thank you

veronica w. | Overall Experience |
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I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.

sherray j. | First Impressions |
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Sales Associate was very professional and extremely nice.

Phillip C. | First Impressions |
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Professional and very cordial.

Elena S. | Overall Experience |
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I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.

Mario V. | Overall Experience |
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Very easy to work with and well accommodating

Joseph E. | First Impressions |
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My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!

Raina H. | Overall Experience |
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The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...

Daouda Y. | First Impressions |
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Awesome

Daouda Y. | First Impressions |
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Awesome

Ginina L. | Overall Experience |
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Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.

Rehema S. | Overall Experience |
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Clean. Accessible. Easy to move in and even easier to move out. Great experience!

ADRIAN R. | Overall Experience |
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The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.

PHILLIP C. | First Impressions |
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Thank you!

kendall r. | Overall Experience |
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I only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!

Aesel T. | Overall Experience |
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great service!

JENNIFER T. | Overall Experience |
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Great service

Chris S. | Overall Experience |
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I was in and out fast and thestaff was helpful and courteous

veronica w. | First Impressions |
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It went very smoothly. thank you

Aesel T. | First Impressions |
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Thank you Nancy for all your help. Excellent service!

Lisa H. | Overall Experience |
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he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate

MATTHEW N. | Overall Experience |
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I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy always

Ana S. | First Impressions |
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All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.

Dina N. | Overall Experience |
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Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!

Bob M. | First Impressions |
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Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony

GEORGE A. | Overall Experience |
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Very professional staff

Donna Z. | First Impressions |
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I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..

MARI H. | Overall Experience |
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I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.

Dwayne W. | First Impressions |
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The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Sasha J. | First Impressions |
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Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own

richard m. | Overall Experience |
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very helpful

ZABRINA A. | Overall Experience |
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Climate controlled units; courtesy moving carts available; and great customer service.

Julio M. | Overall Experience |
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They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!

Meryl N. | First Impressions |
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Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

DIOR G. | Overall Experience |
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When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!

Roslyn H. | Overall Experience |
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It was fine

Richard C. | Overall Experience |
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Very pleasant and helpful staff

MANDISA M. | Reservation |
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The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!

Alisson A. | Reservation |
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The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Diane B. | Overall Experience |
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>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.

Melissa M. | Reservation |
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The staff was quite pleasant and expressed a genuine desire to be helpful.

Maria M. | Reservation |
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The staff at the Vacaville location are very helpful and friendly.

Bette F. | Overall Experience |
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Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

MATTHEW N. | Reservation |
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Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent place

VERONICA G. | Overall Experience |
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Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service

ALFONSO G. | Overall Experience |
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Get rid of the crack heads that go in and out of the storage units!

David B. | Overall Experience |
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I work off hours and it would have been nice to have access late at night

Sandra D. | Overall Experience |
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Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.

SHAVON D. | Overall Experience |
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My experience was great!

No reviews have been submitted for this location.

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