Customer Reviews for U-Haul Moving & Storage of Vacaville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Vacaville

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Catherine B.
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Customer did not leave a comment.

Emma G.
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The young woman was literally running to manage everything as she was the only person there. She did it all wonderfully, and I'm not sure why she was alone, but you could have scheduled another person to work with her.

Frances A.
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Everyone is so nice and helpful. My favorite place.

James F.
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Nothing! This location has repeatedly been just the best. Great, helpful staff, well-equipped - timely service.

Bob M. | Overall Experience |
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Outstanding in every respect. Well maintained and exceptionally clean

Michael V.
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Customer did not leave a comment.

Deborah P.
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Customer did not leave a comment.

Aaron W.
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Customer did not leave a comment.

Paula K.
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Anthony helped me check out a 10' Uhaul truck. He explained my options so I made my decisions easily and quickly. He showed me the truck dashboard so I was comfortable driving it. And, he checked the tires. Their trucks are checked when they are returned, but I asked him to and he did.

Carlos G.
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Maybe provide wi-fi because cellular service was horrible at this location and I had a hard time doing the online check-out

Michelle C.
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Staff continuously ignored me in favor of a local group of regulars, even walking away in the middle of the transaction to help them.

Jennifer C.
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Nothing! This was the best experience I’ve had!!

Dean D.
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Customer did not leave a comment.

Michelle L.
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Customer did not leave a comment.

Parry S.
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Unfortunately, for my experience with this facility, the computer system seemed to be really lagging over a couple of different days of dealing with them. Other than that the people are great and the equipment is good and it is conveniently located and they had what I needed. I will most certainly go back.

jeryd L.
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Very fast service. Thank you.

Oscar G.
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Need more employees working behind the desk to help make the experience faster. To many people waiting in line to be helped. I felt some of their frustration.

Robert B.
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Exterior dirty with road debris.

Erin L.
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Customer did not leave a comment.

Carlton S.
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There was a pile of sand in the back of the trailer when the U-Haul associate who hooked up the trailer checked in it. However, he cleaned out the sand and made sure the entire inside of the trailer was clean.

Kristine N.
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My experience was excellent!!! Everyone is doing a great job! Thank you

Eduardo E.
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Fast and easy

Gary O.
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Customer did not leave a comment.

Emilio B.
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Customer did not leave a comment.

Junlong M.
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Customer did not leave a comment.

Marilynn M.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Jack P. | Overall Experience |
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Thank you soo much for everyone help @ uhaul truck & storage rental..

Amanda B.
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Customer did not leave a comment.

Jack P.
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Customer did not leave a comment.

Randy F.
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Customer did not leave a comment.

Debbie A.
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Peggy M.
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Customer did not leave a comment.

Tamara M.
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You should sell boxes of disposable latex gloves for customer convenience.

Walter S.
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the trailer was pretty beat up, but it was clean and worked fine. staff were very helpful and friendly.

Lawrence N.
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Customer did not leave a comment.

Aaron S.
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Staff is rude and check in takes long with the no polite Greetings from the staff. We are actually should up iast week with Reservations and they did not notify us ahead of time they did not ha e why we need and drove 1.5 hours to get it for a job we had to get done

Sandra F.
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Perfect equipment, fair pricing and fabulous, helpful staff/representatives/customer service. Thank you.

Stephanie J. | First Impressions |
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Very friendly & helpful team.

Ana S. | Overall Experience |
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Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.

David E.
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Staff in both Tacoma & VACAVILLE were extremely kind & helpful!

Jacquelyn O.
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Customer did not leave a comment.

Lloyd B.
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While the vehicle operated properly, the 'help needed' light was on for the entire time. The window crank has also lost it's knob.

Andrew C.
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Customer did not leave a comment.

skip S.
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Friendly staff Took the time to listen to me about the bad truck

Craig H.
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Customer did not leave a comment.

Lisa W.
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Guys at the front desk were amazing and great attitudes. Thank you .

David R.
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Nothing at this time. All the people were very helpful.

Michael L.
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Great service! Awesome experience!

Seth W.
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Customer did not leave a comment.

dennis M.
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Customer did not leave a comment.

Nicholas W.
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Customer did not leave a comment.

Jamie K.
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Customer did not leave a comment.

Ricky D.
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Customer did not leave a comment.

James L.
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Friendly knowledgeable staff! A pleasure doing business here.

Alan W.
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Your employees are helpful.

Greg L.
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Customer did not leave a comment.

Gregory E.
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The staff at this location was the best. I have rented many times over the years and this staff was much better than all the others.

Mike M.
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Very friendly courteous and helpful staff

Raphael F.
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Never have issues at this location.. Friendly staff ??

Thomas H.
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Your man Anthony took good care of us!

Patricia B.
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Fast friendly service, clean facility and vehicles.

Paul O.
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Customer did not leave a comment.

Carlton S.
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The trailer worked great! The office staff was great and the young man who hooked everything up to my truck was especially helpful.

Jack P. | First Impressions |
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always a pleasant experance thank you

Christopher R.
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Customer did not leave a comment.

Robert B.
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Great service

Jack P.
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always very nice

Inas P.
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Excellent customer service.

Marietta B.
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Customer did not leave a comment.

ELIZABETH H.
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Customer did not leave a comment.

Anthony D.
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The entire staff from the very beginning of my transaction to the end was very helpful thank you very much

Rupinder D.
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Customer did not leave a comment.

Cal P.
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I use the Vacaville location frequently and am always amazed by the fact that Domonic always remembers my name.....That is great customer service.

Darlene R.
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Customer did not leave a comment.

Gerold G.
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my customer service agent (the one with the nails) was amazing.

Gregg H.
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Everything was fine and very friendly staff

veronica w. | Overall Experience |
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I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.

Randolph V.
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Customer did not leave a comment.

Elan T.
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Customer did not leave a comment.

John K.
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Don't change anything

Danielle T.
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This is the second time I’ve rented a vehicle from this location. And both times were quick and easy. Jossi was the person assisting me today. He was friendly and it didn’t take forever to the documents before and after. I would definitely recommend anyone to go there

Robert M.
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Customer did not leave a comment.

Robert W.
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Customer did not leave a comment.

Aaron Z.
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Service was friendly and accommodating but very slow

sherran j. | First Impressions |
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Sales Associate was very professional and extremely nice.

Raul E.
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Customer did not leave a comment.

Phillip C. | First Impressions |
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Professional and very cordial.

Leslie J.
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My experience with UHaul has not been good and I would NOT recommend your company to friend or foe.

Jesse B.
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Customer did not leave a comment.

Lawrence L.
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Outstanding performance and excellent service both checking in and out.

David C.
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Good service, good price! Well done.

Peter L.
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I am always pleased with the service at this location. Great customer service and ease of getting the vehicle I needed. Thank you and Merry Christmas Peter LG

Leticia V.
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Customer did not leave a comment.

TONY B.
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Customer did not leave a comment.

Marissa M.
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Quick and easy check in and rental return, great experience always which is why we use U-Haul!

Terri L.
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I should have asked for a lesson in how the door worked in was a little stiff pulling it down may be a little oil here and there but it in than that experience was great I will definitely recommend you haul in Vacaville on Mono Vista 1240 wonderful customer service they made sure I had everything reminded me of things that I didn't remember thank you very very much

Christine R.
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Customer did not leave a comment.

Sam B.
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The service center was fantastic. The web site was very clumsy and it was very hard to get my questions answered. I actually wanted to know where various types of trailers were available, as that would have driven both which type I wanted and where I’d pick it up. I ended up having to reenter all of the info and search different cities where I could pick it up. Additionally there were few details on the specific trailers, like what the ball hitch size is, whether there is a tailgate and whether it comes with ramps (which woulda have also been nice to rent and I couldn’t locate any on the website).

Abdullah M.
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They did fast and have good behavior

Lashanda S.
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Customer did not leave a comment.

Eric G.
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Customer did not leave a comment.

Jack P.
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very nice everything ,trucks vans service .thank you

Michael C.
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Customer did not leave a comment.

Ronald V.
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fast easy great

Chun C.
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thank you very much. it was nice and pleasant experience. I returned after office hours but they don't charge me extra one days. thank you.

Elena S. | Overall Experience |
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I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.

Mario V. | Overall Experience |
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Very easy to work with and well accommodating

Wayne S.
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Nothing. you are perfect

Erica O.
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Have them go over hour expecting to return

Joseph E. | First Impressions |
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My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!

Raina H. | Overall Experience |
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The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...

Daouda Y. | First Impressions |
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Awesome

Daouda Y. | First Impressions |
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Awesome

Ginina L. | Overall Experience |
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Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.

Rehema S. | Overall Experience |
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Clean. Accessible. Easy to move in and even easier to move out. Great experience!

ADRIAN R. | Overall Experience |
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The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.

PHILLIP C. | First Impressions |
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Thank you!

kendall r. | Overall Experience |
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I only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!

Aesel T. | Overall Experience |
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great service!

JENNIFER T. | Overall Experience |
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Great service

Chris S. | Overall Experience |
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I was in and out fast and thestaff was helpful and courteous

veronica w. | First Impressions |
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It went very smoothly. thank you

Aesel T. | First Impressions |
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Thank you Nancy for all your help. Excellent service!

Lisa H. | Overall Experience |
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he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate

MATTHEW N. | Overall Experience |
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I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy always

Ana S. | First Impressions |
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All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.

Dina N. | Overall Experience |
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Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!

Bob M. | First Impressions |
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Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony

GEORGE A. | Overall Experience |
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Very professional staff

Donna Z. | First Impressions |
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I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..

MARI H. | Overall Experience |
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I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.

Dwayne W. | First Impressions |
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The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Sasha J. | First Impressions |
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Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own

richard m. | Overall Experience |
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very helpful

ZABRINA A. | Overall Experience |
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Climate controlled units; courtesy moving carts available; and great customer service.

Julio M. | Overall Experience |
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They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!

Kirk P. | First Impressions |
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Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

DIOR G. | Overall Experience |
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When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!

Roslyn H. | Overall Experience |
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It was fine

Richard C. | Overall Experience |
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Very pleasant and helpful staff

MANDISA M. | Reservation |
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The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!

Alisson A. | Reservation |
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The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Diane B. | Overall Experience |
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>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.

Melissa M. | Reservation |
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The staff was quite pleasant and expressed a genuine desire to be helpful.

Maria M. | Reservation |
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The staff at the Vacaville location are very helpful and friendly.

Bette F. | Overall Experience |
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Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

MATTHEW N. | Reservation |
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Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent place

VERONICA G. | Overall Experience |
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Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service

ALFONSO G. | Overall Experience |
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Get rid of the crack heads that go in and out of the storage units!

David B. | Overall Experience |
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I work off hours and it would have been nice to have access late at night

Sandra D. | Overall Experience |
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Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.

SHAVON D. | Overall Experience |
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My experience was great!

No reviews have been submitted for this location.

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