Customer Reviews for U-Haul Moving & Storage of Vacaville

Rating:

5.0

The minute I walked in I was asked If I needed any help at all. I had a reservation for the following day and wondered on the off chance if they could accommodate me a day early. I was pleasantly surprised that the person behind the counter said "Absolutely!" 10 minutes later I had my truck, and I was on my way. I will waive the Vacaville Monte Vista U-haul flag proudly here and will recommend them to friends and family because of the great service I received! EXCELLENT WORK!!

Rating:

5.0

So friendly and helpful. Very good UHaul location.

Rating:

5.0

It was so easy and convenient making the reset for the trailer online. Once we arrived it was no time at all before we were hooked up and ready to go.

Rating:

4.0

Service was excellent

Rating:

5.0

Nothing, the guys that work at this location were great!

Rating:

5.0

Thanks for being so efficient!

Rating:

5.0

Excellent service!. Quick, professional, courteous, reliable and price friendly. Vacaville location on E. Montevista. ask for.Anthony!

Rating:

5.0

Excellent customer service. Manny did a great job for a very smooth transaction

Rating:

5.0

Staff was friendly and very helpful. They did great getting me set up with the trailer and they made it easy to return, even when they were very busy with many customers.

Rating:

5.0

Manny was a great help in renting my truck. He’s the Superstar of UHaul. He is literally A REAL PERSON! Thanks Manny You Rock!

Rating:

5.0

The entire staff is professional, courteous and thorough, so no improvement there, but you need to upgrade your vehicles.

Rating:

5.0

Excellent customer service. I will never go back to any other locations. There’s always a problem with them all in Vacaville expect for the Monte vista location. The manager is superb, Dominic, and Shawn are also professional, friendly and patient. Thank you for employees that make our move a bit easier.

Rating:

5.0

Ryan and staff made my experience with Vacaville Uhaul very informative and pleasant. I look forward to my next rental.

Rating:

5.0

I had messed up on the time of my reservation and the young man at the counter was very helpful and accommodating.

Rating:

2.0

Van was completely out of fuel when picked up yet they requested it be returned at 1/4 tank. There was a fuel credit, however it was a pain. They should have had some gas on hand just to make sure vehicle would make it to the gas station.

Rating:

5.0

Friendly staff made the rental process fast and simple!

Rating:

5.0

Kim at 10AM was helpful in locating and arranging an auto trailer for me in Stockton- where I needed to pick up a vehicle- after the reservation couldn't be fulfilled due to equipment/trailer issues and an overdue rental. Manny Gill was very apologetic in regards to the long line wait due to computer issues and the problemed reservation. I was initially going to keep the trailer overnight and return in Vacaville in the morning; however, I would have worried all night about the trailer being unsecured and in my charge. I called up and spoke to Shawn. He indicated they were open until 8PM, but I let him know I was coming. He gladly checked in the trailer and gave me my receipt.

Rating:

5.0

Excellent staff very knowledgeable and efficient!

Rating:

5.0

Awesome staff

Rating:

5.0

The U-Haul service is great in both pickup and return sites. All services are in great quality and excellent service. When I return the truck the service person is extremely friendly to me and very easily finish all return procedures. I enjoyed all equipment and service and will do my rental service again. Many thanks.

Rating:

5.0

Very smooth rental - staff was most helpful and pleasant. Location is super easy from I 80. Most recommend this U Haul site.

Rating:

5.0

The whole experience was great I just had a hard time returning my equipment because I did not know that if you go in the store you can't use the app to return equipment. This was so confusing cuz I kept downloading the app getting notifications of confirmation numbers reposting it checking the barcode and I wish somebody would have let me know ahead of time that I could just drop the equipment off without using the app it was just really confusing and stressful other than that it was a great experience

Rating:

5.0

Quick and easy return process

Rating:

5.0

Everything was great always is

Rating:

5.0

Nice

Rating:

5.0

Staff was friendly and knowledgeable, and very quick to assist me.

Rating:

5.0

The vehicle was pretty clean on the inside of the cab and box. It had some dried mud on the outside. Not horrible. Great customer service. 👌

Rating:

5.0

New floor layout for inside the office is horrible. Very confusing when you walk in and it feels very impersonable as you walk in behind a mountain of boxes with no viewable path to the counter. Please change asap.

Rating:

5.0

Nothing, awesome stuff and great vehicle made it easy for what I was doing.

Rating:

2.0

I rented a trailer with drop off in Santa Rosa. When I got there they didn’t have the trailer that could be returned at a different location. They gave me a free upgrade- larger trailer but not without attitude and wasted time. The process took an hour and I almost missed the chance to pick up my furniture.

Rating:

5.0

Thanks

Rating:

5.0

Excellent customer service 👏

Rating:

3.0

Poor communication through the entire experience.

Rating:

5.0

Nothing everything was great. Thank you again. And we will always be using U-Haul for our needs in the future.

Rating:

5.0

Manny and his team were more than helpful. They saved my butt in many ways. Offered me help when I needed it. Had a long trip moving state to state and he was very understanding in the time it was taking me to complete this move. That man needs a raise and his team were so nice and understanding when he was not present. Thank you for all your help, it is truly appreciated! Jillian Ewing

Rating:

5.0

VERY HELPFUL PERSONNEL 10 STARS

Rating:

2.0

No trucks available when I arrived at my reserved pickup time. Had to wait 45 minutes. When returning truck it was prior to close and staff was not willing to assist us. We were instructed to download the app and process the return through the app. When others returned their rental after close they were helped while I was still out trying to do my return through the app (took 20 minutes). As a result of staff being on location the key drop box was not available either.

Rating:

4.0

The guys were very helpful. Tony has wonderful customer service.

Rating:

5.0

The staff at this location are amazing. Friendly and knowledgeable and went above and beyond our expectations

Rating:

5.0

It was great. The guys explained everything and it was resonanably proiced too. Very easy to rent and return. Thank you.

Rating:

5.0

You guys don't need improvement!! Your the bomb.keep up the good work 😊

Rating:

4.0

Manager Manny did a fantastic job taking care of us. Give him a raise please.

Rating:

5.0

Well controlled temp as expected Staff were nice,friendly and respectful

Rating:

4.0

Not sure. It was good overall

Rating:

5.0

None

Rating:

5.0

Great service

Rating:

5.0

A very professional and understanding staff. Every person went above and beyond to make this a positive and seamless moving experience .

Rating:

5.0

The associates were very friendly and professional. I was impressed by how fast they were able to install my hitch and get me back on the road. Thank You.

Rating:

5.0

Wait for help was a bit but staff helpful

Rating:

5.0

Very helpful from the day I moved in to the day I moved out. I never worried about the belongings in the unit . The environment was very clean and organized and easy to access. The staff was very helpful and friendly. I would recommend this UHaul location to anybody looking for storage options.

Rating:

5.0

Anthony was very helpful

Rating:

5.0

Very good

Rating:

3.0

Staff were friendly and helpful but very busy. Matbe need more staff or I was just there at busy time.

Rating:

5.0

Great service, super easy and the process was fast

Rating:

5.0

Staff is awesome

Rating:

5.0

Great group of guys, very nice and respectful.

Rating:

5.0

Everything went smooth through the app

Rating:

5.0

Anthony and Ryan were exceptional in customer service. Thank you

Rating:

5.0

Gil was especially helpful.

Rating:

5.0

staff and the manager were very helpful and nice

Rating:

5.0

The staff was amazing. This storage facility is the only one I use. They are extremely friendly and they go over and beyond to assist you.

Rating:

5.0

The manager Dom Was very understanding about Situation and hardships. Over the staff is really up and Beyond. High 1,000 times.

Rating:

5.0

Manny's customer service, care and attention is top tier. He makes every effort to contact you and make sure you have what you need before taking the next step. Would definitely return to this facility in the future if we're ever in need of storage.

Rating:

5.0

Aside from being friendly and accommodating, the staff showed sincere caring in words and in action. I highly appreciated and commended the staff named Danny from helping me beyond his job - staying little overtime just to assist client in a professional and caring manner. He makes client have a sense of security and at ease at this location. Keep up the great and awesome work Uhaul company and staff. More power , success, and blessings.

Rating:

5.0

Love this place, staff are great. I highly recommend this facility. My only gripe is I wish it was a little bigger with more self storage units. Especially 10x10's.

Rating:

3.0

I know all costs across the country have gone up. But going from 75 to 95 for the exact same unit nothing changing seemed too high for the same unit. All in all it was a good experience. Not poor not excellent. Just, good.

Rating:

2.0

The area my storage unit was in, was always hot (year round). The move out online process does not work. Website kept giving me an error message. The office was able to comole move out process over the phone. But, I had called twice and was on an extended hold each time.

Rating:

4.0

Understaffed … but what business isn’t… employees where efficient and professional.

Rating:

5.0

Thank you

Rating:

5.0

Thanks! AJ

Rating:

5.0

They only issue had a couple issues. 1was the motion lights always turned off on me and I would have to run down the row to the beginning for the light to come back on. 2 the bathroom was always locked. 3 the frequent rent rate increases.

Rating:

5.0

I can't remember the name of the manager or supervisor at the Fremont facility but he was extremely helpful and fixed all the problems and concerns I had. He turned my bad experience into a very good one. If it helps at all Nathaniel Pigman was the young man at the counter he was extremely helpful as well could you let them both know please.

Rating:

4.0

They were great there although my access card had problems I was always able to get in my unit. Thank you

Rating:

5.0

Desiree was extremely helpful.

Rating:

5.0

Staff was very helpful and knowledgeable.

Rating:

5.0

Very helpful and knowledgeable staff.

Rating:

5.0

All employee’s are all reliable

Rating:

5.0

Needed a Van and Storage and everything was there. So convenient moving my things into the storage facility was so easy and when I was done turning in the Van was very simple. Staff took a little long but that’s because they take good care of each customers needs and are very friendly. I didn’t mind waiting since I knew they were going to take their time with me too. Be patient and wait for excellent service! Thank you.

Rating:

5.0

The staff is always friendly and helpful

Rating:

5.0

Very clean no critters.. highly recommend this storage

Rating:

5.0

Great storage price is just out my budget.

Rating:

5.0

The staff helped me out and they were all very polite and helped me when my card wouldn't work.

Rating:

5.0

In addition to renting a storage unit, I had many questions about my options for an upcoming out of state move. Anthony was helpful and very knowledgeable.

Rating:

5.0

I found this u-haul location to be so nice and convenient that I didn’t want to give up my unit - but I no longer needed it.

Rating:

5.0

Very nice and understanding

Rating:

5.0

Always I mean Always Awesome Customer Service. Staff very helpful. Pleasant experience

Rating:

3.0

People should get a pro-rated refund if they leave the facility early; as my last payment was the 24th & I left on the 5th so I should get those days of the 6th thru the 24th refunded to me! Very dissatisfied due to not getting those dates returned to me!!

Rating:

5.0

We have nothing but good things to say about our experience as customers here.

Rating:

5.0

I would like to recognize Mr. Dominic the A.M. for his outstanding and excellent customer service. I was at a stressful state of just losing my beloved husband, he was very compassionate and professional ready and willing to address my needs by listening. You need more employees such as Mr. Dominic he is an asset to and for U Haul Vacaville Ca East Monte Vista. Thank you Mr. Dominic for your committed service at U Haul. Sincerely, Aliciea A. Walker

Rating:

5.0

The manager the staff were 100% world class service .Able to help and answer any questions I had.Will definitely go back if I need anything from them.

Rating:

5.0

I really enjoy the customer service at this location. All the Staff are always top notch. From getting propane to rental moving vans to renting a self storage I have always been pleased by the staffs professionalism and pleasantries when working and advising customer me.

Rating:

5.0

Great customer service and friendly.

Rating:

5.0

Manager Desiree is amazing , thorough and on top of things. Always friendly and very hands on Others have been good on phone. There was only one time where the person answering phone seemed overwhelmed and less friendly but end of call was fine. I woukd not go anywhere else for my storage needs.

Rating:

5.0

Easy access, fast help, lovely people

Rating:

5.0

Friendly, helpful, professional I person n on tel. Thank u. A very pleasant experience.

Rating:

4.0

Storage hours of access need to be extended. 7am-10pm 7am-12am

Rating:

4.0

The facility and employees were great. I didn’t need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn’t much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn’t be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.

Rating:

4.0

Great experience no complaints

Rating:

5.0

No issue, pretty straight forward

Rating:

3.0

Hello,  I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties.  When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?

Rating:

5.0

I almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.

Rating:

5.0

Always a great experience.

Rating:

5.0

I have been using this facility for over 30 years. I have always received excellent service.

Rating:

5.0

Very helpful

Rating:

5.0

The climate control is the best part when renting a storage unit at Uhaul.

Rating:

5.0

I had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.

Rating:

5.0

My items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.

Rating:

5.0

U-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I’ve been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.

Rating:

5.0

We are confused as to why we are being welcomed as new customers since we have been with you since 2016

Rating:

5.0

Manager is awesome!!

Rating:

5.0

Staff went above and beyond trying to help.

Rating:

5.0

I love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente work

Rating:

5.0

I was very pleased

Rating:

5.0

Very clean and the staff was great.

Rating:

5.0

This storage was flawless

Rating:

5.0

The guy at the register took good care of me with excellent attitude and professionalism.

Rating:

5.0

No complaints. Didn't have any issues

Rating:

5.0

Have become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.

Rating:

5.0

Friendly staff and very informative

Rating:

5.0

Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itself

Rating:

5.0

My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.

Rating:

5.0

Staff was friendly and helpful. They answered all my questions and made me feel great about my choice

Rating:

4.0

Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.

Rating:

4.0

There was no trash receptacles. Not even in the bathroom. That was unfavorable

Rating:

4.0

The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.

Rating:

5.0

Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.

Rating:

3.0

We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helped

Rating:

5.0

I had a very good experience with them and I will go back and use them again Thank You

Rating:

5.0

I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!

Rating:

4.0

Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.

Rating:

4.0

the wait time in line too long and on hold on the phone too long

Rating:

5.0

My mom's has had a storage unit there for years...

Rating:

1.0

I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .

Rating:

5.0

Anthony was very helpful!

Rating:

4.0

Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card

Rating:

5.0

Great speedy service.Deseri was excellent m.

Rating:

5.0

Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I’m a repeat customer.

Rating:

1.0

My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.

Rating:

5.0

Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Rating:

5.0

Every staff member was extremely pleasant and respectful. Very helpful.

Rating:

4.0

Very nice staff.

Rating:

5.0

It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.

Rating:

5.0

Outstanding in every respect. Well maintained and exceptionally clean

Rating:

5.0

Thank you soo much for everyone help @ uhaul truck & storage rental..

Rating:

5.0

Very friendly & helpful team.

Rating:

5.0

Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.

Rating:

5.0

always a pleasant experance thank you

Rating:

5.0

I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.

Rating:

5.0

Sales Associate was very professional and extremely nice.

Rating:

4.0

Professional and very cordial.

Rating:

5.0

I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.

Rating:

5.0

Very easy to work with and well accommodating

Rating:

5.0

My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!

Rating:

2.0

The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...

Rating:

5.0

Awesome

Rating:

5.0

Awesome

Rating:

4.0

Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.

Rating:

5.0

Clean. Accessible. Easy to move in and even easier to move out. Great experience!

Rating:

5.0

The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.

Rating:

4.0

Thank you!

Rating:

5.0

I only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!

Rating:

5.0

great service!

Rating:

5.0

Great service

Rating:

5.0

I was in and out fast and thestaff was helpful and courteous

Rating:

5.0

It went very smoothly. thank you

Rating:

5.0

Thank you Nancy for all your help. Excellent service!

Rating:

4.0

he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate

Rating:

5.0

I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy always

Rating:

5.0

All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.

Rating:

5.0

Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!

Rating:

5.0

Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony

Rating:

5.0

Very professional staff

Rating:

5.0

I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..

Rating:

3.0

I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.

Rating:

5.0

The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Rating:

4.0

Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own

Rating:

5.0

very helpful

Rating:

5.0

Climate controlled units; courtesy moving carts available; and great customer service.

Rating:

2.0

They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!

Rating:

4.0

Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

Rating:

3.0

When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!

Rating:

5.0

It was fine

Rating:

5.0

Very pleasant and helpful staff

Rating:

5.0

The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!

Rating:

5.0

The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Rating:

5.0

>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.

Rating:

4.0

The staff was quite pleasant and expressed a genuine desire to be helpful.

Rating:

5.0

The staff at the Vacaville location are very helpful and friendly.

Rating:

1.0

Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

Rating:

5.0

Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent place

Rating:

4.0

Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service

Rating:

2.0

Get rid of the crack heads that go in and out of the storage units!

Rating:

4.0

I work off hours and it would have been nice to have access late at night

Rating:

5.0

Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.