Customer Reviews for U-Haul Moving & Storage of Valley Hi

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Valley Hi

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Zachary T. on

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Debra S. on

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Deborah G. on

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james B. on

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You guys are amazing. Thank you for your feed back and having excellent customer service. In the near future we will return

joshua S. on

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The drop off was easy and took less than 5 minutes. The Staff that took care of us was excellent.

Brandon R. on

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The tow dolly was rented to me in a damaged state. Both the store owner/manager and I did not see it before I took it off the property. (Prob caused by previous renter). But, after I called back to the store, Mike made it right and we agreed to keep using it for the trip. The return store (Joshua Lara - manager) was just as great and offered a respectable adjustment/refund to my contract. Overall, both stores for the win!

Gabriel F. on

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Great service thank you

Anthony Y. on

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JEFFREY G. on

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MELISSA' V. on

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Too expensive

VINCENT B. on

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I don’t remember his name but he was by himself and he managed to help customers, remain calm, and treat everyone with respect to ensure they were helped as needed. The store was packed with customers and he remained focused without appearing frustrated. Who ever he is, UHAUL needs to make sure you don’t lose this employee he emulated what the company Is....strong!! 8 Feb 2020 about 9:30 am

Dean B. on

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Have at least 2 people working during high rental times (morning). Always seem to wait when picking up rental, as 1 employee has to handle customers picking up, servicing propane tanks, and generally assisting customers.

vanessa J. on

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It is always clear. Great customer service and they help you take it to the car(dolly)

JEFFREY G. on

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Margaret P. on

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DAVID L. on

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Great customer service by josh

Chase M. on

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Eva M. on

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Cristian P. on

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Frank P. on

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I have used this location for over 10 years renting all types of trailers and have always been very satisfied with their equipment and service. Outstanding friendly and professional customer service, always.

vanessa J. on

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Very good service. Was very busy when I got there. But he keep a smile on his face . And was saying sorry for the wait. Good Sevice over all

Robert B. on

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Erik H. on

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The Appliance dolly we reserved was not inside the truck when we picked it up. We had to hunt one down late at night. We managed to borrow a regular dolly from our neighbor but rendered the moving of our appliances a lot more difficult. It took more energy from us than needed. Other than that everything else was ok.

Waleed A. on

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Lewis L. on

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Building is rather small and crowded. The staff, however, was cordial and competent and I would recommend it to anyone.

David L. on

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George H. on

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bernardo Y. on

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John C. on

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Nothing great as is.

edward B. on

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Quick and easy.

Brenda Y. on

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Katrina D. on

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Mary-Helen F. on

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Customer service was bad. Both individuals that assisted me were very rude and seemed like they did not want to be at work and I was bothering them. Neither welcomed me nor did they actually look at me during my transactions.

clinton D. on

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Martin D. on

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james G. on

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I did NOT order this service and I called to confirm that I didn't have this order. But I still receiving emails and charging invoice! Who the heck is James Garcia?! Is he stealing my account and card?

Diana L. on

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I person I spoke to prior to setting up gave me an amount to put a hold on my card when I get to the location it's a totally different amount and I had to usea family members card and had problems with the driver's side door it was so frustrating

Bobby D. on

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It was fully stocked with everything needed.

Nonika A. on

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Great/fast customer service from getting equipment to return! Equipment was in great shape.

ERNEST Y. on

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The male that was on duty at the time seemed lazy. moped around and didn't take time. seemed to just want to get job over with, with no customer service/satisfaction.

Saroeurn H. on

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robert T. on

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Thomas G. on

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David M. on

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My reservation was not noted in system. My early check-in was not noted in system. I wasted a bunch of time on computer and in line because of this and all I was told was "it didn't go through ". Why even have the option. Frustrating experience!!!

carlos F. on

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jamie M. on

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sergio G. on

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Ronald H. on

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Lamar C. on

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Two men where very prompt to approach me and get me on my way very quick. Both locations provided great service! Awesome experience!

Cynthia S. on

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Matthew S. on

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harold F. on

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Robert B. on

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Kimberly was absolutely one of the most helpful people I've had the pleasure of working with in some time. She was friendly, saw I was somewhat handicapped and went the extra mile to help me out with the trailer, hookups, checking out lights and everything. I realize this is her jobs but she did it with such GREAT and friendly exchanges. Appreciate people like her in this day and time of folks who do not really want to work, at anything. Give her a bonus. On top of it she was working alone and had a whole group of customers waiting for help, and she just made everyone feel good.

Danny C. on

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Alfredo L. on

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Person doing the reservation seem not knowledgeable what he was doing took almost 45 minutes to do the paperwork

Edward H. on

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One employee is not enough on the weekend, creates long waits for customers.

muhsin A. on

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Service was excellent and very supportive even assisted with parking so trailer could more easily be detached. Uhaul would do well to hire more employees like the one who helped us. Awesome manager!

Dequijamin R. on

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Maybe ensure that the gas available is accurate before charging a customer.

ERIC M. on

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Very helpful,fast and they are competent

Rosalia V. on

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Sylvia R. on

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JESUS S. on

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Joe the manager could have used i..ONE other trained employee to help during busy days. Joe did his best to take care of everyone. Thank you Joe! ,

Frank J. on

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The only thing they didn’t do was they forgot to put the utility dolly in the truck. So I had to go back and get it. Other than that it was a good experience

Milada H. on

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Answer the phone when customers call instead of automatically routing to a call center. Had a blow out on the high way and there was no sense of urgency or respect to customers time. Poor customer service received by 3 different customers representatives from call center. One representative even stating “what do you want me to do about it?” The girl in the office when I finally arrive 3 hours after the entire tread came off the tire was rude. I go into the store aggravated asking her if she was the one I previously spoke to and she said “I don’t know?” It was her because I recognized her voice and she told me she called and I didn’t answer. I showed her there were no missed calls on my phone and no voice messages. She told me not to yell at her when I was not yelling. Out of frustration due to my experience and her disrespect I then started yelling at her. She just sat there. I asked her what else needed to be done so I could leave and she stated she had to check the truck in. Teach all of your employees customer service and have a sense of urgency when your customer is stuck on the side of the road in the sun and heat with no water. I was three miles from the store and no one was willing to come stay with the truck. Customers should never be stranded like that nor receive to crappy service I received when your truck tires were faulty and almost caused an accident.

Sharfeddin S. on

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I was told that the van gas tank is full, however I realized that it wan't full just after leaving the location. it was above 75% but not full

Roy B. on

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No smiles. Weird customer service. Kimberly seemed like she didn’t wanna be there. At least a smile would help. The guy who checked me out seemed off.

Guillermo G. on

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All attendants were very courteous and knowledgeable. I've been here 3 times this year and the experience was consistent each time.

Ricardo S. on

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Dorothy A. on

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Yvette R. on

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Everyone was helpful, polite, and professional. Definitely would recommend to friends and family.

Kirby W. on

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Robert H. on

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They did not have my trailer. I had to drive a long Distance to pick up my trailer. Plus they did have the moving blamets

Craig W. on

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Rey R. on

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Augustine T. on

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Greet customer when they come in. Have more staff for less wait time.

William J. on

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U can’t cancel a reservation without notifying the renter! Your staff was notified I was running late when I asked what time they closed they told me 8pm! They never mentioned I needed to give a specific time of arrival. When they had already rented my trailer all I was offered was go contact Uhall on the phone??. Then I was dumped by three different customer service from person to person before I could get them help with the issue! I will do everything I can to never use Haul!??

Phillis H. on

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Pastora Alicia K. on

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Only need more light in the parking lot, to be available to see when attaching car carrier, the rest was excellent

Antonio S. on

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desarae a. on

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Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

Stephanie B. on

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Ervette Q. on

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Baldemar H. on

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The facility was clean and well organized on the floor with the displays and equipment, the personnel were helpful when asking how can they help me, I told them I was in need of a trailer, they asked what I needed the trailer for and I explained what I needed and I was recommended a certain trailer which was perfect, the issue was after getting the contract signed and getting haded my packet with all the information and details in case of a break down, we then proceeded to hook up the trailer to my truck and the employee told me to please to my truck and turn on the lights and step on the brakes and turn signals and she told me they were operational, I went to conduct my own walk around and pointed out that the right rear side marker light and rear running light weren't working! The female employee then proceeded to say I'll be right back, then the male employee came out and looked at the trailer and pulled the wire's some what out and stated sometimes it's the wiring, I replied I don't want to get a ticket from the police and he replied you shouldn't! At that time I was like are you going to fix it or am I going to get another trailer?... but he reassured me by saying you should be good!... if I wasn't pressed for time I would have said give me another trailer!. So I just took the trailer and conducting the inspection and to picture of the inoperative light's not operational!... luckily I didn't run into any incidents and the trailer worked out fine!... I just would say for future reference for the employees to inspect the equipment being brought back to the rental facility before it gets placed on the ready to rent without thoroughly going over it. But overall I would recommend U-HAUL to friends and family!... Thank you.

Charles L. on

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tony G. on

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Gabriel R. on

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The employees are very knowledgeable and extremely helpful in making a rental. Will be back again. No need to go anywhere else.

Agustin F. on

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Buen servicio muy confiable.

William D. on

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the lights did not work on the trailer on one side bare wires the tongue was cracked had a lot of problems and issues with this trailer when I hauled it

delphina G. on

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JUNE R. on

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James B. on

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Joseph H. on

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Candido R. on

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The store itself is good. However, the UHaul app leaves much to be desired. It need to be faster and more intuitive.

Joe G. on

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It was a great experience. No problems at all.

Jose C. on

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The Truck I rented had engine light on and doors did not close correctly

John G. on

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Customer service was mediocre. More emphasis should be put into the information provided for customers traveling long distances. Staff personnel just rushed me through the process and pointed at the truck and literally walked off. I say this because the truck was in an awkward place and I did not want to hit or damage any of the surrounding vehicles. A quick spot or even some notables when using the app would help.

Barry M. on

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I rented 2 trucks on back to back days. The first one had water in the pockets on the driver door. The door armrest was coming off. There were many scratches and dents. But it drove okay, so the other things didn’t bother me as much. The customer service was good. Joe was very patient and professional. I’d give him 5 stars!

Maria B. on

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One person working. 3 people ahead of me and took an hour wait to drop off. The only employee was doing the paperwork, then going outside to hook up. He had no help and was very irritated about it. When I left there where 7 people in line behind me. Very poor management not having more than one person on a weekend.

Jeffrey K. on

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Joe impressed me with his calm demeanor as he performed his job. He assisted multiple customers single handedly, and went beyond expectations with my complex moving situation every time I visited this location. As a retail HR manager, I saw Joe as a high potential, engaged, dedicated performer. I hope U-Haul sees him in the same light.

Vedara S. on

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frank A. on

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Maybe clean the interior and exterior of the trucks. I could hardly see out of the windows. Interior was also not clean.

LORI G. on

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Lamebrain

Jorge P. on

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Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,

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