Customer Reviews for U-Haul Moving & Storage of Valley Hi

2,130 reviews

7747 Hwy 90 W   San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

(210) 673-4960

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(210) 673-4960

7747 Hwy 90 W
San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Quick and easy return!

Randy D. 
Rating:
2.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Pamela Y. 
Rating:
4.0

Customer did not leave a comment.

Brenda A. 
Rating:
4.0

Customer did not leave a comment.

Gerald M. 
Rating:
2.0

Customer did not leave a comment.

Barbarito C. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Nothing at this time. Everything went well.

ivonne B. 
Rating:
5.0

Customer did not leave a comment.

Jubenal C. 
Rating:
3.0

No dolley when I requested one. Air in tire was low. The driver door handle was loose and cracked. When I closed the door it fell off.

Veronica C. 
Rating:
5.0

Check equipment more thoroughly such as lights etc.

traian P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

The trailer design and function was excellent

Steve B. 
Rating:
5.0

Don't send me across town to pick up the trailer after I reserved a trailer closer. Move the trailer to the closer location. You should give me a discount on the reservation or extra time, if I have to change.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

N/A

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe C. 
Rating:
4.0

Customer did not leave a comment.

EVANGELINA R. 
Rating:
5.0

Very helpful getting me set up.

Monte S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
1.0

Girl moving the trucks was rude. Did not give any direction on what to do or where to wait. I did the self pick up and found the truck assigned to me but it was not ready. Another worker told us to wait at the lot across the street and we did. When the girl brought the truck to the other lot she walked right by us without saying anything, all we were waiting for was the key.

Markie S. 
Rating:
5.0

Have more dollys available

Melissa H. 
Rating:
4.0

The truck air-conditioned was not work right would go off and on the head light were not bright

ARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
3.0

I couldn't see the drop box for the keys at night. It took me nearly 30 minutes to find it. Please place a clearer sign, it was very frustrating.

XAVIER B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn B. 
Rating:
1.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

alfred C. 
Rating:
3.0

The Manager at this location is very knowledgeable and has great customer service. The rest of his employees have not only terrible customer service but are outwardly rude and have no respect for other peoples belongings and have no clue how to accomplish their job. Multiple reservations were made and I was getting automated messages stating that i had missed appointments that didnt exist. less than smooth process.

JAMES G. 
Rating:
5.0

Verify that all equipment installation is correct especially when a customer has a long drive. When I got to my final destination and checked the straps on the tow dolly, one of the straps had came loose.

Roderick R. 
Rating:
2.0

For less than 24 hours I paid 158 dollars when my truck was 29.95. Picked up and dropped off at same location. I have never paid so much for a uhaul. Don't tho k I will use uhaul in the future.

Cynthia J. 
Rating:
1.0

The fist thing is that I was forced to upgrade my vehicle due to not being able to use a debit card. I was told that I needed a credit card. This made me to have to update vehicles which caused me to spend more per mile and to spend more on gas to fill it back up. I was told that that's the only way possible to prevent me from stealing the vehicle… WHAT??? That is the most hideous thing I've very heard. Shame on you for having this stupid rule. Secondly, the floor was sticky in the vehicle and I was not able to adjust the seat forward or backwards which could have made it dangerous to drive. Lastly, the check engine light was on. I absolutely hated this experience. I've used uhaul in the past but never again.

Victor R. A. 
Rating:
2.0

They were not that friendly.

Chelsea W. 
Rating:
5.0

Great service and excellent customer care they really went above and beyond to make sure I was taken care of. Was in and out pretty quickly so they do care about the customer. Will definitely be back for anything I need .

GUADALUPE L. 
Rating:
1.0

This rental was the absolute worst experience I've had with Uhaul. I've used uhaul numerous times in my life and I've never had anything close to the issues I've had with this location. Everything was wrong. The billing was wrong, the total was wrong, the truck numbers in and out were wrong, the gas was wrong, the online order was wrong, the receipts were wrong, my bank was overdrafted from numerous pending charges (which I had to pay for until they “fell off”). The only half way good experience I had was because I had to contact the off the clock manager to fix everything. I would never return to this location and I'm actually nervous to even go with uhaul ever again.

Koral R. 
Rating:
3.0

Did not do a walk thru trailer, customer service at desk cocky. Was quoted 29.99 24 hours, had it only 7 hours, they said 1/4 tank gas got a Mike down no gas. Put more gas than what I got, charged 19 $ total $108. Never again.

Mary T. 
Rating:
2.0

Customer services was rude at drop off

Mario F. 
Rating:
5.0

The young woman who attended me was very nice. Explaining to me about this u haul business I've never used before. She calmed me down letting me know it wasn't that scary driving the truck. She was right!

Gina R. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO V. 
Rating:
4.0

Nothing

ERICA C. 
Rating:
5.0

OMG so amazing very impressed with the fact that I didn't have to do anything the reps there handled everything check me in check me out and that was that thank you so much loved it 🥰🥰

Rose C. 
Rating:
2.0

Do a better job at cleaning the vehicle overall, especially the interior.

Henry B. 
Rating:
4.0

Great Customer Service

RUSSELL C. 
Rating:
3.0

Not very personable, one female employee was vaping within the store. Short with replys like I was a bother. But he was the only one doing anything so I kinda understand.

David M. 
Rating:
3.0

I did virtual check in and I still had to go in store to get a key. Pointless virtual if I still have to go inside. The lock box was impossible to find. I would prefer not to go back to this location.

Xzilia S. 
Rating:
5.0

Everything was smooth and quick. People were friendly and knowledgeable. All went well. Very affordable.

trinidad H. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Zach A. 
Rating:
5.0

Friendly service with detailed description of rental equipment. Equipment was in excellent condition.

Martin A. 
Rating:
5.0

The two gentlemen working the night I picked up the trailer had excellent customer service.

Juan G. 
Rating:
1.0

The employee Victoria who took my rental was very rude and unprofessional. I had never had a experience as a customer anywhere. I will not return to this location ever again. Uhaul needs to train their employees in customer service.

Juan M. 
Rating:
3.0

Use the firm if payment i have used in the past. Also vehicle should be washed before next customer pick up. Discount should be applied for inconvenience of previous reservation.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
1.0

2 boys on duty. We waited 30 minutes to turn in our trailer then another 30 minutes after I complained. Finally I had to just do it all myself. They were more concerned about getting trucks checked in then getting out trailer taken care of. Ugh. Worst uhaul experience so far.

Kathy S. 
Rating:
3.0

Original trailer rented had issues with the trailer jack, and one of the tire straps had been cut/frayed to the point where it was not long enough to secure the front tire on my car. Truck functioned as intended

Brody C. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Abby W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie O. 
Rating:
4.0

The after hours returns process could use some tweaking. The system froze after taking the clean photo.

ray J. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
4.0

Get the fuel readings correct. I was charged for fuel even though I took pictures of the start and end fuel levels. Plus I was told to go to another location to pick truck up that was further away. I was given miles credit but nothing towards the cost of fuel. I'm sure y'all know gas isn't free.

Roxanna O. 
Rating:
1.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Though I made due without an item I was charged for but did not receive, this location was amazing for helping me on such short notice.

MeganMarie D. 
Rating:
1.0

This was the worst customer service experience ever. Not only is the location understaffed causing huge line delays. The two staff members where completely rude to customers. In addition they would not assist anyone with drop offs making customers un high trailers themselves. A complete liability of having a customer hurt themselves. I had to assist an elderly man un hitch his trailer as he was not strong enough to do so along with unhooking my 6x12 trailer. My recommendation is to fire the current staff and replace it with at least 4-5 new employees.

Micheal S. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
2.0

There does not seem to be any vehicle maintenance or pre-post inspection of the vehicle; the air conditioning system has not been serviced because it was blowing like warm air (it was 105 degrees outside) and the gas refill cap was unable to be opened. I was at a gas station ready to refill to avoid gas charges by Uhaul but could not open the cap - I told the clerk this when I returned the truck but was still charged for not refueling. We are never going back to this facility.

Ricardo G. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
3.0

I made the reservation for 9am for 3 hours. When I arrived to the location at 930 for pickup, I was informed that my reservation was canceled. I never received a notification of cancellation and was told my specific type of vehicle request was unavailable even though I saw it in the parking lot. The customer service agent then informed me that he could only authorize rental as long as I confirmed the return NLT noon which is what I originally requested. Unsure where the disconnect was. Thankfully they were able to accommodate.

Damien D. 
Rating:
5.0

Dropoff service was quick and easy so nothing comes to mind.

Albert C. 
Rating:
5.0

Everyone was very attentive and helpful.

Isabel N. 
Rating:
3.0

Explain a bout about the return procedure.

diana B. 
Rating:
4.0

The A/C wasn't cooling very well. everything else was good.

Maria P. 
Rating:
1.0

Check in trucks when they come in. Not wait 20 minutes so customers get over charged...

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
Rating:
4.0

For an older truck it ran great with no issues

Mark T. 
Rating:
1.0

Staff was very rude

ANA M. 
Rating:
5.0

Customer did not leave a comment.

marcia P. 
Rating:
5.0

Customer did not leave a comment.

BAMIES M. 
Rating:
3.0

Customer did not leave a comment.

lineisha G. 
Rating:
5.0

Staff super friendly,informative and helpful..easy

ALICIA B. 
Rating:
5.0

They were fast and courteous. Up front about pricing and ensured I was aware of what they charged me for. Great service.

Patricia P. 
Rating:
5.0

Great location! Very knowledgeable and polite customer service representatives. Sort of busy. But, they let me know I was going to be helped as soon as possible.

JAMES CHARLTON A. 
Rating:
1.0

Changed my truck location No Notice and did not tell us we would have to go back to them to pick up supplies. Do not use them. Terrible people and service.

Cynthia S. 
Rating:
1.0

Return was a nightmare. Received truck with 3/4 tank of fuel when returned it was the same. I took time stamped picture of odometer & fuel gauge at time of puck up. Employee was completely disrespectful would not look at my picture. Never use uhaul again.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

roberto D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Easy return, and very helpful.

John F. 
Rating:
5.0

Great service

James W. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
3.0

Morning crew was quick. I was in and out of there in no time. Afternoon crew was a bit disorganized. Took me a while to drop trailer off. Parking for customers could use some better arranging.

ARMANDO C. 
Rating:
5.0

All good from my end

ray M. 
Rating:
5.0

great customer service, employee was by himself and still worked very hard to help all customers,

frank V. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Vivian S. 
Rating:
5.0

Customer did not leave a comment.

Darlene H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica s.  |  Overall Experience 
Rating:
3.0

extremely slow process in store/understaffed

josh k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DELFINA G.  |  Overall Experience 
Rating:
5.0

Thank you for all your concerns and help

REBECCA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA H.  |  Overall Experience 
Rating:
5.0

Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

desarae a.  |  Overall Experience 
Rating:
3.0

Lamebrain

LORI G.  |  First Impressions 
Rating:
5.0

Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,

Jorge P.  |  First Impressions 
No reviews have been submitted for this location.

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