Customer Reviews for U-Haul Moving & Storage of Valley Hi
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Valley Hi
erica W. on
Improve quality and the ability for your country San Antonio
Crystal C. on
The gentleman Joseph Mount was actually one the greatest customer service i have dealt with in my entire customer service life. He made me feel welcomed and I was a bit scared being my 1st time as a Uhaul Customer but he took his time to explain everything to me and didnt just take my money like other storage units would. I will be a loyal customer to Uhaul and will definitely recommend yall to everyone. Thank you Guys .
John B. on
Gave me a motorcycle trailer that was not to be used one way. Called me several hours later asking me to return it after loaded and ready to get on the road. Called corporate and got permission to keep it. Got to drop off location and the trailer given to me was not even recorded. Some one didn’t know their job.
EARICA B. on
The employee Mr.church was very slow and unmotivated. It took us an hour and a half to pickup and we were the first and only customers there when it first opened. It took 45 min for us to drop off. He has no sense of urgency. Many people walked out due to timeliness. My rental however was awesome! Will not use this location again.
victor N. on
Your remake employee was rude
FRANCISCO S. on
Excellent service, will use again
jacob T. on
this location was lengthy in its process to get customers in and out. Most customers waited 30 -45 min to rent or just buy boxes. 5 customers before me the first visit. 7 customers before me on the secound visit. I saved myself time buy simply using the app to return the truck. worked great just need to educate customers on the online return process. I figured it out on my own.
Coby S. on
Fix the card reader at the kiosks, and hire another worker to man the other empty kiosk. Lines are always insane and those things add up.
DEBRA C. on
The personnel was very helpful and curtious no problems with them at all, Joe excellent and had a gorgeous smile. Great customer service! They also were quick and efficient.... You are good! Do not need inprovment that I can see.
Erica I. on
norhing at this time ..
Isis A. on
The truck had old food inside of it. Craig was the only person working every single day I went. He did not know the answer to any of my questions about the truck. I had a confirmation number that I showed him about the 15 foot truck that I came to pick up. He said the truck I rented was given away so I had to drive the 26 foot truck. That truck was terrible. There was no manager around. Terrible costumer service. The truck was damn near empty when I got it and nobody would fill it up. Ridiculous. And I already know y’all gonna read this comment and keep doing the same shit. Just understand you have lost a great paying costumer for the future.
Trevor W. on
Website didn’t work so I showed up to get the trailer since it was in stock. Reps were not helpful and didn’t seem to care that website didn’t work and didn’t seem to want to help make a sale. Called and was able to reserve and people hooking up trailer seemed really incompetent and didn’t seem to know what they were doing. One of the chains were missing a hook to latch to the receiver of my truck and they immediately wanted to refund me, I was the one who had to point out the chain had a caribeaner and could be swapped for a different one, like they didn’t even want to try and find a solution. I see why this location is so lowly rated on yelp, I feel the same way.
rudy T. on
both walk around and check the vehicle plus check the gas gage
Guillermo G. on
Representative was very skilled in attaching and removing equipment. The pick up and drop off process was fast and no time was wasted. This is my second or third time using this location. Location is extremely convenient and facilities are clean.
ALFRED L. on
Every thing was awesome
JOHN B. on
I was called a liar for not putting a 1/4 tank of gas on the dot. Horrible employee calling me a liar in front of other customers! Will never ever rent from uhaul ever again
Scott C. on
The site was very tight (no drive through) getting the trailer in due to the amount of other UHaul vehicles there, but it did the job.
Temickia B. on
More workers there is always only one worker and the wait is beyond 10.kins sometimes. If there is 2 workers they are talking bad about other workers in front of customers.
Dean B. on
This location is understaffed. I have been to this location several times, and have only ever seen one person on shift at a time. On one occasion a customer was reserving a unit, and 3 other customers were waiting to be helped. 2 people left after waiting for over 15 minutes.
Curtis J. on
I have yet to receive a return phone call from customer service related to the $50 guarantee. My selected pick-up location (Billco) was unable to provide a trailer when I arrived and they sent me to another site. Wasted over two hours of my time. Trailer was not clean, but rep cleaned it for me, then the taillights wouldn't work. Had to get a second trailer. Also not clean, but I took it as is instead of spending more time there.
LORI G. on
Lamebrain
Jorge P. on
Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,