Customer Reviews for U-Haul Moving & Storage of Valley Hi

Rating:

5.0

Excellent customer service provided during pick up and drop off. Joshua (Manager) was especially accommodating and patient with me during the pick up and very reassuring.

Rating:

5.0

No comment at this time!

Rating:

3.0

extremely slow process in store/understaffed

Rating:

3.0

Poor communication and charge directly to my card when he wasn't supposed to and never told me he had done so. I told him I had cash and he ignored it.

Rating:

3.0

Better customer service by staff at location. Seemed like we were a burden on their day.

Rating:

5.0

Very professional and friendly staff.

Rating:

4.0

Y'all did an awesome job nothing to be improved

Rating:

5.0

Grat people got the equipment i need .

Rating:

5.0

There is nothing to improve because I had no problems with my experience. You all did a great job. Thanks

Rating:

5.0

Fast

Rating:

5.0

The young lady at the service desk quickly fixed my issue on my wife ordering the wrong size uhaul. She didn't make it a problem, got me the size truck I needed, and I was good to go. Thanks

Rating:

5.0

Excellent customer service.

Rating:

2.0

Make sure to have available trucks when they are reserved. I picked a location and was then sent to another location in which they didn't have the truck so I had to go back to location where I originally had reserved. And took a while to get me a truck... was really frustrated with this situation

Rating:

5.0

Great Service!!!

Rating:

5.0

Thanks for allowing me to extend the use of the vehicle, in order to complete the moving of my house hold goods

Rating:

1.0

Hire better personnel that know what they are doing. Train better.

Rating:

5.0

The staff was friendly and professional. I would go back anytime and recommend anyone. The process has definitely improved since the last time I used uhaul.

Rating:

1.0

Was told it was an extra 20$ for dropping off late, i was charged my entire amount twice minus the miles, kept for an extra 2 1/2 hours and being charged 75$ extra

Rating:

5.0

You all are doing a great job

Rating:

3.0

The location I rented from was changed without notification to the store 10 miles away from the location I thought I had rented from. The truck had significant damage on the exterior, and the cab smelled of cigarettes. The people helping me on the phone and at the store were not helpful. I would not go back to this uhaul store again.

Rating:

1.0

The truck drove horrible

Rating:

5.0

Not a thing

Rating:

5.0

Keep doing what you are doing

Rating:

5.0

Get more staff to cover the main office, especially on the weekends!

Rating:

5.0

Very courteous and helpful staff.

Rating:

5.0

Great service U-Haul

Rating:

5.0

Clerk was very friendly and informative.

Rating:

1.0

Got call early morning from csr demanding the trailer threatening to charge another day if I don't return ASAP

Rating:

4.0

The rachets need lubrication. Both.

Rating:

5.0

Joshua was very helpful and helped me pick out the right equipment for towing!

Rating:

5.0

The car dolly I had rented the wheel well was being held together by a zip tie it broke so I had to basically tied the wheel well back together so that way it wouldn't try to flip off

Rating:

5.0

Keep up the good work.

Rating:

5.0

Had no issues Like everything

Rating:

1.0

Replace the 'kids' working afternoon/evening that have no idea about anything and prefer to hide in their cars to video chat with girlfriend. And NOT make promises they can't support.

Rating:

1.0

I waited over 35 minutes before anyone even attempted to help me pick up my equipment. Totally unsatisfactory.

Rating:

5.0

I went in last second, right before closing time. Needed a big truck to move my family's things. They were helpful and got me on my way!

Rating:

5.0

Very nice and friendly staff and great service and they always have the truck I need for the job I need to do I would recommend this place 10 out of 10 times , 5 star service 👍🏼

Rating:

3.0

The place did not open at 7am like it says on its door and the internet. It opened an hour and fifteen minutes after 7am. I got behind on moving out of my AirBnB and was charged another night. The individual behind the counter never greeted any of us three that were waiting. No apology for the inconvenience and minimal words during the time he was preparing paperwork to get my truck. I understand things happen and maybe there's a legitimate reason the store opened late, but if it's going to affect you at work, stay home. When I went to return the truck, it was slightly better, but not great.

Rating:

1.0

The office was suppose to open at 7am. By 8am still no one was there and l had to cancel the movers l had fired to no come at 9am. My move was delayed by a total of 5 hours because the store didn't open on time.

Rating:

2.0

Super Slow

Rating:

4.0

Could have used another employee to help the customers get in and out easier. I ended up using the drop off using my phone which worked great.

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Everything Was Great.

Rating:

2.0

The moving truck we received was basically a death trap on wheels. You had to pump the breaks, in order to stop, because if you just pushed the breaks down, you wouldn't stop. The gas fumes coming from the vehicle, while driving, was horrible. Rolled the windows down, because having them closed was horrible, but having them open was just as bad, and my dad (Roosevelt) ended up with a horrible headache from having to smell them while driving. We then called the location, once we got to the drop off place, and asked if we could drop the vehicle off at a different location because we didn't feel safe driving it (now when we were picking it up, we asked if we could drop it off at a different location or would they charge and the manager said they would) and the manager told us that we would have to call roadside assistance and see what they told us because he couldn't answer that. We decided we didn't want to take a chance of them saying they couldn't or wouldn't help, so we took our time driving the vehicle back. On top of that, when we got the vehicle, we were told we would pay for it now, and then once we brought it back, if we went over on anything, we would only pay the difference. Well, when we went to drop it off the guy was trying to charge us another amount. We explained that thats not what we were told and that we had already paid a certain amount. The rep already came off with an attitude when we were dropping the truck off but his attitude got worse. The rep started telling us that it wasn't paid, it was just hold. We then showed the rep that it took the money out of our account and that we didn't have money for them to place almost a 300 hold on our account and that we weren't going to allow that since thats not what we were told. The rep really started to become more rude sighing, walking into the business, going to the computer and started typing stuff. He then printed off a receipt and started explain to us the contract and how we hadn't paid it, etc. We explained, and showed him again, how we did pay it and it showed in our account in which he started to get smart with us. Then as I was sitting there another charge from uhaul came into my account and I stated you just charged me another 15 and he got smart and said yall said you were only going to pay the difference, so thats what you paid, and I kept trying to explain to yall thats what you were paying. So we got upset and rude back and asked for our receipts to show all of this and made sure it was paid in full and done. As we were leaving the rep got smart again telling us if we didn't like it we can go to the manager. So we all walk outside and at this time we are extremely upset and tell him to tell us where the manager is. We go to the manager and start explaining the situation and all the manager does it say well he's having a bad day but the bill been taken care of. To me, that was very rude and basically your way of saying it was ok to be extremely rude with us and talk to us any kind of way because he had a bad day. Overall the experience was HORRIBLE!! The truck was HORRIBLE and the customer service was EVEN WORSE! Think we will start looking for other places to get trucks from for our future moves. I wish it would have been different because we have used Uhaul for years and been very satisfied.

Rating:

2.0

My reservation was for 9am 18nov20, I arrived early and the rep processed me and had me checked out by 845, printed a receipt, sent me an inspection report that didnt load, cargo trailer smelled like an engine had been stored in it for a long time, did not brief me that since he processed me earlier that i would have to bring it back earlier. Cargo trailer gave me problems with the right turn signal, would fail every 3-5 miles, I was on the way to drop off at 9am 19nov20 but had to pull over constantly to fix wiring harness, it caused me to show up 22 minutes late. Upon arrival he said i was good and that i would be emailed a receipt, he failed to advise about the lateness issue and failed to advise me of the secondary day charge. I called once i identified the double charge and asked to speak to a supervisor he stated that the supervisor wouldn't be available til tomorrow and i can talk to him then, I responded that I would be talking to someone today and he said then call 1800gouhaul so I hung up. I called 1800gouhaul and spoke with dawn, Dawn professionally stepped in corrected the issue and administered the refund for the second day. Because of Dawn and her utmost customer service I will use your services again, more than likely never that certain facility. SSG Urbina US ARMY

Rating:

2.0

Rude, unaccompaning.

Rating:

5.0

All employees I came in contact with, over the course of 4 or 5 days, were exceptionally courteous and helpful. My needs changed from time to time, and they all accommodated me with great customer service!

Rating:

5.0

so far everything was fast and easy and customers were treated with respect.

Rating:

5.0

Joshua was the man !! He helped us out with everything we needed there was no wait no time wasted in and out !!! I have to say by far my best experience iv ever had with a moving company THANK YOU SO MUCH ! -FROM HERNANDEZ FAMILY 👍👍

Rating:

2.0

Very slow check out over a hr just to rent a trailer

Rating:

4.0

Disappointed that I could not return my equipment after hours. I had a 24 Hr rental, rented the equipment at 6:45 on Saturday, and was ready to turn in the equipment by 5:15 on Sunday (I tried for 5:00 pm). The office closed at 5:00pm. I was told there was no after hour drop off due to concerns coming up with the election and vandalism in the area. Why advertise after hour drop off (during phone reservation), if l'm told at the pick-up location the service is not available? I called 1-800-GO-U-HAUL to verify the reason, but they had no notes in the system in reference to the drop off location. I had to pay an extra $29.95 + $8.00 safe tow fee just to let the equipment sit in front of my house overnight. The bad thing is, I've used the after hour drop-off/return at this location in the past ...

Rating:

5.0

Courteous, friendly, helpful, and professional personnel. Store location is easy to assess from the freeway and close to a military installation. The equipment was clean and easy to use. Most important, the staff members wore masks and kept a social distance from me and other customers. Outstanding! Thank you.

Rating:

5.0

Thank you for all your concerns and help

Rating:

5.0

Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

Rating:

3.0

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