Customer Reviews for U-Haul Moving & Storage of Valley Hi

Rating:

1.0

Truck was very loud and definitely needed maintenance. The insurance coverage does not cover any damage to your property unless you’re in a collision. The worst experience was dealing with the U-Haul Moving help. Moving by MJ’s owned by Jessica Hernandez was a nightmare. The crew members damaged several personal belongings and damaged my walls. Most importantly, what is particularly concerning is the manner in which this payment code was allegedly submitted. A crew member, without my explicit consent nor authorization, accessed my mobile phone to obtain and tell Jessica to input the payment code. This action constitutes a serious breach of my personal privacy and a direct violation of the stipulated terms that the customer must provide the code upon satisfaction. I did not verbally authorize the release of this code, and the crew member's actions were entirely unsolicited and inappropriate. Given these circumstances, I consider the submission of the payment code to be an unauthorized transaction. This directly contravenes the guidelines provided by Moving Help, which are designed to protect customers in situations where service is unsatisfactory. I requested a thorough investigation into this matter, including the unauthorized submission of the payment code and unfortunately MovingHelp.com and U-Haul staff said I have to directly correspond with Moving by MJ’s. Furthermore, I seek a fair and appropriate resolution for the significant damages incurred and the unauthorized charge. Please beware of Moving by MJ’s /Jessica Hernandez. They mishandle and damage your belongings and property, they lie and are crooks.

Rating:

5.0

Sherry was very good attendant very helpful and good customer skills and service

Rating:

5.0

Great customer service

Rating:

5.0

Ariana was wonderful

Rating:

2.0

Opened late, didn’t have our equipment. The first employee we spoke with wasn’t very professional

Rating:

2.0

some change of management considerations

Rating:

5.0

Overall good experience

Rating:

5.0

It was so good and comfortable to drive from one state to another and I will recommend this to everyone who wants to travel with their stuff

Rating:

1.0

I got charge two months after I had emptied out storage unit. The first day I was moving things into storage, we bothered about four people who was staying or living the storage unit across from the unit I got. We interrupted their sleep and they got upset and mumbled stuff because we woke them up. Not safe the first day … didn’t see them again but I was surprise and shocked :/ 😳 I did call the company to get my money back and I did ,

Rating:

4.0

Nice people

Rating:

5.0

They need more help there especially in the afternoon. They were working hard but so far behind with long lines.

Rating:

5.0

Is good

Rating:

5.0

Tell them everything they need to bring exactly like working phone with camera e mail credit card not everyone is up to date with times computer knowledge just saying...

Rating:

5.0

The drivers seat should have a height adjustment on it. I'm 5"10" and was looking just over the steering wheel.

Rating:

5.0

They need to check in the equipment when you return it. My trailer was checked in a day late causing an extra daily charge. U-Haul had to refund me a day

Rating:

1.0

The drop box is a hole in the window on the right side of the front door - NOT the orange box that is shown in the reference picture. The keys just dropped on the floor on the inside. Super weird. No helpful signs.

Rating:

5.0

The rep who helped with our reservation was very friendly, helpful, and efficient. She did a great job and the retail area was cold, clean, and well organized.

Rating:

1.0

The staff seem to be in no hurry at all to get you checked in. I spent a long while in line waiting. No one seems to understand the software. It took an inordinate amount of time to set the reservation on Thursday and again on Friday when I picked it up. I was charged rent for 2 days. I returned the trailer and dolly the same day that I picked it up. This place is the worst.

Rating:

1.0

The way you trick people into thinking it’s 19.95 for rental is outrageous and used for a couple hours and didn’t go very far and still paid 55.00

Rating:

5.0

Everything was perfect

Rating:

3.0

I fueled up to where it was when I rented it and was charged for fuel with an inaccurate amount reading of fuel recorded on my receipt.

Rating:

1.0

Mom attic space had a leak! all my boxes got soaked. So many items ruined including personal photos, vinyl records, collectibles, clothes. When we turned in the truck and told them. All they said was “did yall take photos”. Umm no. We were rushing to get our stuff out the rain!

Rating:

5.0

I would recommend them again

Rating:

5.0

Everything was fantastic Friendly and helpful staff

Rating:

1.0

The truck I used had a leak in the back towards the drivers cab and soaked my mattress and my couch from the rain getting in!

Rating:

1.0

Waiting in lobby for 45 minutes no employee. Went out looked for employee found 1 she was helping a customer she told me her manager was inside. She told me to go inside building and knock on door next to desk. Manager was inside office sleeping. Another customer was trying to purchase boxes and was in there for an hour with no help. I was on a schedule. Reservation was for 3pm. My entire day was off schedule because the manager decided to sleep during buisnees hours while on the clock

Rating:

5.0

Worker was very helpful Very professional and Friendly And explained everything She's very Helpful

Rating:

5.0

Arianna was professional courteous and proficient. Excellent customer service.

Rating:

5.0

Amazing experience altogether.

Rating:

5.0

Great service.

Rating:

5.0

Excellent customer service, we appreciate that kind of service. Thank you for your service. Keep up the excellent work.

Rating:

5.0

Great move! Thank you U-Haul

Rating:

5.0

Patricia was really helpful. Very patient and polite. Definitely will recommend

Rating:

5.0

A tie down chain hook was broken

Rating:

5.0

Clean, fast efficeient service.

Rating:

4.0

The vehicle had low tire pressure warning light on in the vehicle.

Rating:

5.0

Great customer service. Everyone as kind and professional. I was greeted upon entering the building and even ensured I had everything needed fo this move.

Rating:

5.0

Very courteous lad that helped us patiently waited on us truly appreciated her kindness especially since moving is stressful

Rating:

4.0

Engine light is on worried it would not start... Customer service was great.

Rating:

5.0

great staff & great friendly service

Rating:

5.0

I think your stores team were friendly and most helpful! They ansered all my questions. Tell Sharry and Natasha to keep up the good work! My only disappointment was that there were no tie downs or ramps in the truck. I have used that size truck before. Those items were in the last truck.

Rating:

5.0

No additional comments at this time 😁!

Rating:

5.0

Great facility. Well kept and secure.

Rating:

5.0

Could not find the key return drop box

Rating:

5.0

Great service and friendly people. Thank you.

Rating:

5.0

Great staff and management at this location

Rating:

5.0

Great

Rating:

5.0

No, everything was great.

Rating:

1.0

Upon arrival, I hadn’t even placed my truck in park when I was approached by a Mae and told I could not return my trailer at this location. I informed him this was the location on my reservation and he walked away and went into the building without saying anything else. I entered the building and the male called field manager Diego Gonzalez as Diego was not at the location. Diego said I could not drop off the trailer at that location and that I need to go to another location. I again informed him that this was the address listed in my reservation. Diego then told me that if I left the trailer there then it would be towed and I would be subject to added fees. I then agreed to drop the trailer off at the other location. I then asked the male for his name and he refused to give me his name and stated he did not work for U-haul. Due to the male refusing to provide me his name and me wanting documentation of who I spoke to in person, I took a photograph of the male. The male then lunged at me with his fist in the air as if he were going to punch me. The male was upset that I took his picture and told me to leave the location. I then left and informed the male that I would be filing a complaint. This occurred two days ago and after filing a complaint with the regional manager, I had yet to be contacted about this incident.

Rating:

5.0

Kelly the general manager was super great and helped me with everything I needed and more so awesome

Rating:

3.0

The people were very friendly but the truck i received did not have A/C (didnt know until I was already gone), wasn't given an apology or discount. Also, was charge an incorrect amount due to a typo on their end and spent over 20 mins on a call with customer service to resolve.

Rating:

5.0

The truck was very helpful. The personnel was very awesome. I would rent again from this place anytime I need to use it.

Rating:

3.0

Keep your personal life out of your business life. Business is business, and definitely do not be showing recorded videos of your customers to your significant other. Inside of truck was clean and so was the inside of the box truck however outside of the truck was dirty. You are there to represent the place that you work for and if it’s your business then you should hold yourself at a higher professional level so that you receive the respect that you deserve. Other than that this is and can continue to be a very good place to rent from.

Rating:

3.0

Customer service was subpar. The truck and appliance dolly reserved were not available upon arrival, and the furniture dolly offered as an alternative was returned before leaving the lot because it wouldn't suffice after all was still charged to teh account. I got bounced around from all three of the clerks. For the next customer have a clean truck available with the requested items or notify the customer its no available before they show up. Have organized system of who is taking care of who

Rating:

5.0

Service was excellent, the staff were friendly and helpful in every aspect of the pickup process.

Rating:

5.0

I had a perfect experience as always

Rating:

1.0

Unfriendly staff

Rating:

5.0

I think Leon like little little issue I had was it the doors to drive in wouldn’t work but other than that everything was good thank you and helping me with the problem or issue I was having I was going to be well new year new beginnings Thank you.

Rating:

5.0

Great staff

Rating:

4.0

Storage unit and trucks were great, and the staff were very helpful, when available. There were a few times that there was one staff there, and phone calls were not answered or long waits at the counter. Also, given that we could not back the larger trucks all the way into the doors, we had to be a bit more cautious climbing the ramp while loading, and the alarm for the doors went off continuously, which was quite grating. Kelly did disable the alarm on multiple trips for us to move in quiet.

Rating:

5.0

The store manager Kelly was very helpful and very attentive.Recommend incentive for her overall in her job knowledge

Rating:

5.0

Mrs Kelly the property manager is amazing she is caring considerate and beyond helpful to her clients at this facility I would definitely return if needed just because of her warm and inviting care she deserves a raise I wish her many blessings ❤️

Rating:

5.0

Thank you. Great experience.

Rating:

1.0

Elevator was always broken I had to bring my refrigerator down the stairs and all my heavy stuff!!!!! This was a crazy experience for me

Rating:

5.0

Daniel was great. Although I showed up 15 minutes before closing, he never made me feel rushed. He took care of my contract and took the time to show me how to access my unit and disconnect the U-Haul trailer. He explained the U-Haul app and why it was better to check in the trailer via the app after hours. He was polite and professional—a definite asset to U-Haul. He made my move-in experience great...because of his service, I would definitely recommend your location to others

Rating:

3.0

finding the stairs was very difficult. I had to call for help. Elevator was broken. The building was very clean.

Rating:

2.0

The management of the facility needs to learn more about the online reservations and to be more helpful to the online clients rather than wasting our time and money

Rating:

5.0

It made me happy to know, the staff was always around to clean the building.🙂

Rating:

5.0

Bueno

Rating:

3.0

NEVER RECIEVED ANY HELP FOR MY BASKETBALL COURT. NOR ANY TYPE OF COMPENSATION. THEY SAID "WE SAW IT THERE BUT THEN DISAPPEARED." NOT VERY HAPPY ESPECIALLY BECAUSE THEY DIDNT CONTACT ME BACK AT ALL ABOUT THE ISSUE. ALSO NEED TRASH CANS OR DUMPSTERS IN FACILITIES..

Rating:

5.0

Todo estuvo bien para mi, para lo que yo nesecitaba y mis nesecudades gracias

Rating:

5.0

Very well run just could use 2 counter people to help people

Rating:

5.0

I am so grateful the staff at U-Haul were very helpful. Friendly showed me exactly where my storage was located at.

Rating:

2.0

Vehicle was terrible.. loud and sound like it would break down… very dangerous.. no acceleration.. can cause a wreck..

Rating:

4.0

Solamente poner un poco de atención en los baños Sanitarios, y por favor que todas las oficinas estén en acuerdo con los precios que dan, y no sean diferentes oh las personas que den información den los mismos precios,

Rating:

5.0

I honestly love the storage especially the inside storage I would highly recommend it to my friends and family just because I feel like my stuff would be safe ❤️

Rating:

5.0

Mrs Kelly is amazing and truly hospitable she saved my life when our daughter left her phone in truck after hours by quickly responding to

Rating:

5.0

We had some issues getting the right unit in the beginning, but Jason and Kelly were able to take care of us. Great experience! Great staff!

Rating:

5.0

Kelly was terrific. Very, very helpful. Great representative for U-Haul.

Rating:

1.0

It went well till the end, I had used the services on different aspects , storage unit and uhaul truck.. so i spent a very good amount, so with that I brought them a profit , spent over $700..well when all Said and then on the very last day the storage unit had a door problem.. it could not open or close..it had a spring broken .., it happen so sudden..can't even give to an explanation why.. it was like that when we open it. So I got a staff member to look at it.. he said dont worry about jt.. he will take care of it.. it was pur last day of using it..we took out everything and clean it. So I called and spoke to the general manager of the valley hi location Kelly Delgado.. I had remembered that I spoke and told her we didn't need the unit anymore, she said all I need to do was to keep the lock and clean the storage.. so it was done.. she calls me a month later about late payments and blan blah blah .I was like are u crazy, I have already closed the account.. what are u talking about.. well she was giving me late fees , late check out, then she ask me about the door..she was trying to keep me liable.. so I wanted to just move on.. this was a unessasary experience..stressful, I had already moved on.. and she wss harassing me.. I paid for the spring o..but this was the lowest of the low ..is this how desperate uhaul is to make money...Seriously!!!!

Rating:

5.0

My experience with getting my truck and a storage was very fast and reasonably priced. Got the first month free, can't complain with that. And the manager Kelly was so nice 👍

Rating:

5.0

The units need a light inside or the hang down fluorescents could be a little lower so it reaches all of the area in the unit. Otherwise everything else was great and the staff especially Nicholas @ 7747 W US 90 was top notch with his knowledge and customer service.

Rating:

5.0

Very Helpful and Very Secured and Stress Free thank you!

Rating:

3.0

It would be great if inside the actual storage unit there was more lighting other than it was a great experience

Rating:

4.0

I didn't like the last minute requirement to have renters insurance. Complete scam, dishonest and manipulative business practice and i hope someday there is a class action lawsuit, and corporate executives are sent to prison. Free Luigi.

Rating:

5.0

Buen servicio

Rating:

5.0

Jason was really helpful, moving is a stressful time, and Jason made it all work smoothly, very appreciative of his excellent helpfulness. Tell him thanks again if possible.

Rating:

5.0

100% Recommended

Rating:

4.0

I could not access the building. And it was 9:45 pm with my card.

Rating:

3.0

The staff had no clue on how to rent out the storage units or how to program door access cards they have not yet been trained because the storage area was new but still no excuse for not being trained properly for the job

Rating:

1.0

I received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???

Rating:

3.0

extremely slow process in store/understaffed

Rating:

5.0

Thank you for all your concerns and help

Rating:

5.0

Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

Rating:

3.0

Lamebrain