Customer Reviews for U-Haul Moving & Storage of Valley Hi

Very helpful thank you

I waa not able to finish moving i only moves one load. The Uhaul i had had a water leak that got all my furniture and other stuff wet. I had to return it as soon as possible.

Excellent team.

Great customer service and great employees

Joe was great

All good thank you :)

thank you for being open, great customer services

Staff helpful and friendly.

Excellent service provided by josh at the valley hi location.

Thank you for all your concerns and help

Excellent management and employees

Excellent manager and employees

All good thank you :)

It was raining the day I rented a 15ft truck. I got mud inside of it. And was charged a 25 dollar cleaning fee. But was not told about this fee before, I left the location with the truck

After hours service fee was not explained clearly, i simply dropped it off. And charged 20$

With the recent COVID 19 precautions should have been taken to sanitize the interior of the vehicles but they were filthy.

Quick and expeditious service..great experience!

The only problem is that it was way to heavy to haul had 2 blow outs because it was to heavy all i wanted was a front tire dolly to tow that would have been perfect. So basically you cost me more money for my blow outs because you did not let me pick what i needed for my needs. And plus the there was 5 customers and only one guy trying to do it all a few customers walked out.

I picked up my truck for a whole day, local move. After getting the keys and paperwork passed to me by a guy who clearly wasn’t leaving the desk, I walked around the truck myself. The truck was a little beat up and I had to trust the damage was well documented. Next, I jump into the truck, fire it up, and see that I have just over a 1/4 tank of fuel. Who doesn’t love starting the day by fueling a truck before you can use it? I end up returning the truck early, but with more gas than I would have paid for had it been full. The return attendant was actually good. You could tell he was the kind of man that works hard cause he needs the job. He walked around the truck with me, shared the final bill, and made sure all went well.

Customer service is very bad

Commented in full above

I use this location all the time and I've always received great customer service.

Truck reaked of marijuana!!

I've used this location several times. Staff has always been friendly, efficient, courteous and helpful. This location does get quite busy at times so I reserve online. Would recommend this location.

Thank you U-Haul

The service was excellent and quick service

Nothing everything is ok.

Both times, pick up and drop off, there was only 1 employee. Made it difficult for those waiting.

Discount if used it for 30 minutes

Gracias

I always use this site for my moving needs. Staff are very knowledgeable, friendly and helpful. Great job!

Very friendly and helpful

You guys are amazing. Thank you for your feed back and having excellent customer service. In the near future we will return

The drop off was easy and took less than 5 minutes. The Staff that took care of us was excellent.

The tow dolly was rented to me in a damaged state. Both the store owner/manager and I did not see it before I took it off the property. (Prob caused by previous renter). But, after I called back to the store, Mike made it right and we agreed to keep using it for the trip. The return store (Joshua Lara - manager) was just as great and offered a respectable adjustment/refund to my contract. Overall, both stores for the win!

Great service thank you

Too expensive

I don’t remember his name but he was by himself and he managed to help customers, remain calm, and treat everyone with respect to ensure they were helped as needed. The store was packed with customers and he remained focused without appearing frustrated. Who ever he is, UHAUL needs to make sure you don’t lose this employee he emulated what the company Is....strong!! 8 Feb 2020 about 9:30 am

Have at least 2 people working during high rental times (morning). Always seem to wait when picking up rental, as 1 employee has to handle customers picking up, servicing propane tanks, and generally assisting customers.

It is always clear. Great customer service and they help you take it to the car(dolly)

Great customer service by josh

I have used this location for over 10 years renting all types of trailers and have always been very satisfied with their equipment and service. Outstanding friendly and professional customer service, always.

Very good service. Was very busy when I got there. But he keep a smile on his face . And was saying sorry for the wait. Good Sevice over all

The Appliance dolly we reserved was not inside the truck when we picked it up. We had to hunt one down late at night. We managed to borrow a regular dolly from our neighbor but rendered the moving of our appliances a lot more difficult. It took more energy from us than needed. Other than that everything else was ok.

Building is rather small and crowded. The staff, however, was cordial and competent and I would recommend it to anyone.

Nothing great as is.

Quick and easy.

Customer service was bad. Both individuals that assisted me were very rude and seemed like they did not want to be at work and I was bothering them. Neither welcomed me nor did they actually look at me during my transactions.

I did NOT order this service and I called to confirm that I didn't have this order. But I still receiving emails and charging invoice! Who the heck is James Garcia?! Is he stealing my account and card?

I person I spoke to prior to setting up gave me an amount to put a hold on my card when I get to the location it's a totally different amount and I had to usea family members card and had problems with the driver's side door it was so frustrating

It was fully stocked with everything needed.

Great/fast customer service from getting equipment to return! Equipment was in great shape.

The male that was on duty at the time seemed lazy. moped around and didn't take time. seemed to just want to get job over with, with no customer service/satisfaction.

My reservation was not noted in system. My early check-in was not noted in system. I wasted a bunch of time on computer and in line because of this and all I was told was "it didn't go through ". Why even have the option. Frustrating experience!!!

Two men where very prompt to approach me and get me on my way very quick. Both locations provided great service! Awesome experience!

Kimberly was absolutely one of the most helpful people I've had the pleasure of working with in some time. She was friendly, saw I was somewhat handicapped and went the extra mile to help me out with the trailer, hookups, checking out lights and everything. I realize this is her jobs but she did it with such GREAT and friendly exchanges. Appreciate people like her in this day and time of folks who do not really want to work, at anything. Give her a bonus. On top of it she was working alone and had a whole group of customers waiting for help, and she just made everyone feel good.

Person doing the reservation seem not knowledgeable what he was doing took almost 45 minutes to do the paperwork

Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

Lamebrain

Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,