Original trailer rented had issues with the trailer jack, and one of the tire straps had been cut/frayed to the point where it was not long enough to secure the front tire on my car. Truck functioned as intendedBrody C.
Customer Reviews for U-Haul Moving & Storage of Valley Hi
San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Abby W.
Customer did not leave a comment.Stephanie O.
The after hours returns process could use some tweaking. The system froze after taking the clean photo.ray J.
Customer did not leave a comment.Jordan H.
Get the fuel readings correct. I was charged for fuel even though I took pictures of the start and end fuel levels. Plus I was told to go to another location to pick truck up that was further away. I was given miles credit but nothing towards the cost of fuel. I'm sure y'all know gas isn't free.Roxanna O.
Customer did not leave a comment.Ashley H.
Though I made due without an item I was charged for but did not receive, this location was amazing for helping me on such short notice.MeganMarie D.
This was the worst customer service experience ever. Not only is the location understaffed causing huge line delays. The two staff members where completely rude to customers. In addition they would not assist anyone with drop offs making customers un high trailers themselves. A complete liability of having a customer hurt themselves. I had to assist an elderly man un hitch his trailer as he was not strong enough to do so along with unhooking my 6x12 trailer. My recommendation is to fire the current staff and replace it with at least 4-5 new employees.Micheal S.
Customer did not leave a comment.Cameron M.
There does not seem to be any vehicle maintenance or pre-post inspection of the vehicle; the air conditioning system has not been serviced because it was blowing like warm air (it was 105 degrees outside) and the gas refill cap was unable to be opened. I was at a gas station ready to refill to avoid gas charges by Uhaul but could not open the cap - I told the clerk this when I returned the truck but was still charged for not refueling. We are never going back to this facility.Ricardo G.
Customer did not leave a comment.Jaime R.
I made the reservation for 9am for 3 hours. When I arrived to the location at 930 for pickup, I was informed that my reservation was canceled. I never received a notification of cancellation and was told my specific type of vehicle request was unavailable even though I saw it in the parking lot. The customer service agent then informed me that he could only authorize rental as long as I confirmed the return NLT noon which is what I originally requested. Unsure where the disconnect was. Thankfully they were able to accommodate.Damien D.
Dropoff service was quick and easy so nothing comes to mind.Albert C.
Everyone was very attentive and helpful.Isabel N.
Explain a bout about the return procedure.diana B.
The A/C wasn't cooling very well. everything else was good.Maria P.
Check in trucks when they come in. Not wait 20 minutes so customers get over charged...Richard C.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Tom M.
For an older truck it ran great with no issuesMark T.
Staff was very rudeANA M.
Customer did not leave a comment.marcia P.
Customer did not leave a comment.BAMIES M.
Customer did not leave a comment.lineisha G.
Staff super friendly,informative and helpful..easyALICIA B.
They were fast and courteous. Up front about pricing and ensured I was aware of what they charged me for. Great service.Patricia P.
Great location! Very knowledgeable and polite customer service representatives. Sort of busy. But, they let me know I was going to be helped as soon as possible.JAMES CHARLTON A.
Changed my truck location No Notice and did not tell us we would have to go back to them to pick up supplies. Do not use them. Terrible people and service.Cynthia S.
Return was a nightmare. Received truck with 3/4 tank of fuel when returned it was the same. I took time stamped picture of odometer & fuel gauge at time of puck up. Employee was completely disrespectful would not look at my picture. Never use uhaul again.MATTHEW D.
Customer did not leave a comment.roberto D.
Customer did not leave a comment.KEVIN K.
Easy return, and very helpful.John F.
Great serviceJames W.
Customer did not leave a comment.Jessica S.
Morning crew was quick. I was in and out of there in no time. Afternoon crew was a bit disorganized. Took me a while to drop trailer off. Parking for customers could use some better arranging.ARMANDO C.
All good from my endray M.
great customer service, employee was by himself and still worked very hard to help all customers,frank V.
Customer did not leave a comment.Shawn M.
Customer did not leave a comment.Vivian S.
Omg best customer serviceJuan G.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Robert Z.
Customer did not leave a comment.Nathan M.
Customer did not leave a comment.Bradley K.
I rented a truck on a Thursday and paid $14.00 extra for safe move rented the same truck at a different location and I was charged $28.00 for safe move???????David S.
Customer did not leave a comment.Oscar C.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Will M.
Not as thing. You guys did good .Teresa H.
Customer did not leave a comment.Jessica D.
I had to postpone the rental several times due to house closing issues & the U-Haul service team at this location was professional and caring. They accommodated the date change five times. Please recognize Josh Lara for his caring, timeliness & professional. He connected the van trailer to my vehicle & ensured that it was properly secured for my 1,800 mile drive. A true professional.socorro A.
i was pleased to have use it longer than i thought and wasnt being harassed to return the vehicle faster.Yvonne G.
Professional staffWilliam I.
Customer did not leave a comment.Chris W.
eye love uManuel C.
Customer did not leave a comment.Erick C.
Don't ever use uhaul. Shit ass company with shit ass employees. Usually it's just one or two people that are terrible at there job but it went all the way up the food chain here. Left stranded for 9+ hours with my pregnant wifeErica G.
Customer did not leave a comment.Thomas H.
Quick and helpful. Not much else needed.Michael P.
Customer did not leave a comment.Miriam P.
Customer did not leave a comment.PABLO M G.
The customer service sucked. They were slow and gave me a trailer that had frayed straps which caused us to have to use the roadside assistance when the strap broke later in our trip.CODY G.
Was given the truck with 1/4 tank of fuel, paid for 50 miles of use upfront (only used 15 of those 50 miles) was charged for 1/4 tank of fuel at $5.50/g even tho the truck was returned with the fuel marker at the exact same location on the gauge. Was disgusting inside the truck, damaged completely, bolts on wheels were rusted and not maintained. We prayed it would even make the trip. Salesperson was extremely rude, walked away from my husband when he asked why we were being charged $50 more than we were quoted without giving him a reason. She claimed she was trying to contact her manager but didn't once tell us what was happening. Manager person who was helping us at pick up was so busy chatting with everyone around him that he barely acknowledged our presence, forgetting to tell us things about the rental completely. Reserve was for 12 hours, but we were told to return the truck 5 hours after renting? If we kept it longer there was an additional â€œaccessibility feeâ€ to return the truck. Other customers in the store when we returned the truck spoke of how equipment that hadn't even been used was deemed damaged by staff, so they could withhold the deposit paid on the equipment. Avoid this place if you can. If I could rate it below 0 I absolutely would.Natalie M.
The return equipment sign is rather small and hard to see from access road until you passing the road to turn down to it. I recommend have a sign closer the access road indicating where to turn.Jason R.
Kenon very accommodating and helpful!!!!Arian A.
Very rude employee and manager. Will never recommend. A simple issue could've been saved by being friendly and helpful, but absolutely was not the case.Stella C.
Customer did not leave a comment.ADAM G.
Customer did not leave a comment.Paul C.
I don't remember the gentlemans name but great person to deal withRandolph S.
Customer did not leave a comment.ARTHUR R.
Thank y'allLeah M.
Customer did not leave a comment.Kathleen F.
Guy could not be bothered to get off of his cell phone with a personal call (he had it on speaker) to check us in until I said we were leaving, then he told me that he was on the phone before I got there and I should just wait.Nathan W.
Customer did not leave a comment.Frank D.
The staff understaffedJoe A.
Customer did not leave a comment.Don J.
The girl who helped me out was fine af lawddd have mercy 😩😩😩â¤ï¸Mike R.
Customer did not leave a comment.James M.
Customer did not leave a comment.Emily M.
The location and staff were great. However, the gentleman that guided me to load my car onto the trailer failed to: 1) notice that my car was too low to be loaded on without blocks 2) advise me after it was loaded the undercarriage of my car had gone over the tire railing. (This would have been evident) This made it impossible for me to now unload my vehicle without causing damage and potentially tearing off the entire front bumper. This oversight, resulted in a terrible experience for me.Alberto C.
things went smoothly for me.paul K.
Customer did not leave a comment.Toya J.
Customer did not leave a comment.Yvonne G.
The address listed on the web site is wrong. The location looks like a junk yard with stuff strewn everywhere. No person to greet at the indicted Stop Here for Turn In. I went to the door and yelled if there was anyone there! Some guy came out shaking his head like I was crazy took the keys and got in the truck, did some phone work and drove off. Very poor customer support.Larry P.
Customer did not leave a comment.KRYSTAL B.
Customer did not leave a comment.Johnnie A.
Customer did not leave a comment.James R.
Mr Lara was excellent..friendly serviceLaura R.
Great price and customer service.CYNTHIA H.
Customer did not leave a comment.Megan R.
It was pretty cheap, n the gentleman that helped us was pretty nice.ROSA E.
Customer did not leave a comment.ROSANNA N.
The store is obviously being upgraded the employees are doing the best they can with the tools they. Thank you.JAMES P.
Customer did not leave a comment.THELTON B.
Customer did not leave a comment.THELTON B.
Customer did not leave a comment.LORRI N.
Customer did not leave a comment.WENDY HUNTER T.
Customer did not leave a comment.Darlene H. | Overall Experience
Customer did not leave a comment.jessica s. | Overall Experience
extremely slow process in store/understaffedjosh k. | Overall Experience
Customer did not leave a comment.DELFINA G. | Overall Experience
Thank you for all your concerns and helpREBECCA H. | First Impressions
Customer did not leave a comment.REBECCA H. | Overall Experience
Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..desarae a. | Overall Experience
LamebrainLORI G. | First Impressions
Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,Jorge P. | First Impressions
Additional Services at this Location
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