Customer did not leave a comment.
RAYMOND BCustomer Reviews for U-Haul Moving & Storage of Valley Hi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor customer service Rude And very unsafe equipment! Both front tires completely bald with no tread. There was wire exposed on both front tires.
AZURI RGreat team And workers, spl thanks to Michael! Doug
Douglas RKelly was friendly but when it was time to hook up the trailer to my truck she said she would come outside and unlock the hitch for me and never did. When I asked two UHaul employees to outside for help one told me he was helping another customer and couldn't do anything for me although he had the keys to the lock. The other person said he didn't work at the location I was at and was simply transporting a truck to them but went inside to find someone to help me.
Stephen MYou guys are awesome thank you so much
Jamal Hnull
JUAN HEquip[ment and vehicles should be clean when rented and returned plus inspected by the personnel that work there and not rely on the customer to take pictures of the equipment for the company. Besides when I was inside waiting to get the rental I was not told to bring my phone with me to take the pictures. It and the wiring not being connected delayed me to my next destination by 1 1/2 hours.
OTIS MThis location is always under staffed and no one is ever willing to help
RICHARD Mnull
Nakeyma Dnull
Abel Anull
Antonio HMore staff
MOSES CMore staff
MOSES CNEVER RECIEVED ANY HELP FOR MY BASKETBALL COURT. NOR ANY TYPE OF COMPENSATION. THEY SAID "WE SAW IT THERE BUT THEN DISAPPEARED." NOT VERY HAPPY ESPECIALLY BECAUSE THEY DIDNT CONTACT ME BACK AT ALL ABOUT THE ISSUE. ALSO NEED TRASH CANS OR DUMPSTERS IN FACILITIES..
PATRICIA P | Overall ExperienceThings were good to a point/ ...etc.
LINDA BThis location is always under staffed and no one is ever willing to help
Richard MTodo estuvo bien para mi, para lo que yo nesecitaba y mis nesecudades gracias
ROXANNA D | Overall ExperienceEquip[ment and vehicles should be clean when rented and returned plus inspected by the personnel that work there and not rely on the customer to take pictures of the equipment for the company. Besides when I was inside waiting to get the rental I was not told to bring my phone with me to take the pictures. It and the wiring not being connected delayed me to my next destination by 1 1/2 hours.
OTIS MCustomer service was great from one of the employees. The truck we rented had a damaged floor and our mattresses received water damage.
marisa aVery well run just could use 2 counter people to help people
SANDRA H | Overall ExperienceThe Store Manager was so pleasant that day in the midst of major system troubles that interrupted her entire shift. She made my 1st ever trailer haul a success. Ms Kelly enjoys what she does, took note of what plans I had for the trailer, and cared enough to see how things went for me at drop off. I hope to see her again for any future Uhaul needs. Thank you
Laiah CI am so grateful the staff at U-Haul were very helpful. Friendly showed me exactly where my storage was located at.
CHARLES T | First ImpressionsVehicle was terrible.. loud and sound like it would break down… very dangerous.. no acceleration.. can cause a wreck..
mark c | First ImpressionsSolamente poner un poco de atención en los baños Sanitarios, y por favor que todas las oficinas estén en acuerdo con los precios que dan, y no sean diferentes oh las personas que den información den los mismos precios,
ROXANNA D | First ImpressionsYou guys are awesome thank you so much
JAMAL HI honestly love the storage especially the inside storage I would highly recommend it to my friends and family just because I feel like my stuff would be safe ❤️
MARISSA M | First ImpressionsOther than vehicle serving it's purpose..The wheel alignment and/or tires need Inspection. Thank You ðŸ™
roger rnull
MARCIA Rnull
James SEverything was great
TIMOTHY BEverything was great
TIMOTHY Bnull
OSCAR CExcellent service
CHRIS Snull
ANTONIO Vnull
Adriana SWait times were extremely long to speak with an employee. I waited in line for 20mins before it was my turn and only one person was in front of me. It seems short staffed but when it was my turn, the employees were professional and got me on my way.
Martin VVery friendly and helpful crew!
MICHELE Rnull
Roy Knull
ERNESTINE Cnull
Robert Enull
CASEY Jnull
brittney wQuick work getting me on my way and check in went smoothly. Just what I needed. Thanks ðŸ‘
JAMES MThe representatives upon pick up and return were abundantly professional.
CARRIE Anull
KENNETH NWe needed to rent a small 10' truck to move an antique grandmother clock. While the personnel working there were very friendly, we did have an issue with the truck itself. The visor over the driver's seat was not working, and so it made driving on I-410 a little bit of a challenge. But, we have used U-Haul many times before and this is the first time we had an issue with a given truck.
Art LNeed more help @ front desk
John Lnull
FRANK Vnull
DESTINEY RThe worker didn't attach something on highway almost had major accident, had to pull over and attach.. Location good need quality workers to attach to cars, girl at counter very good
MICHAEL Jnull
HECTOR Jnull
edward aEasy process to pick up. Easy connection. Easy drop off. All-in-all, easy.
JACOB Rnull
RAMIRO MExcellent rental. No improvement necessary.
myers dEverything was outstanding, and the cowboy hat guy was straight Aces! 10 out of 10 would recommend.
Blayze CI explained to the employee that the air conditioning would stop working. I told him as I was using the truck yesterday it was very uncomfortable without the air conditioning. I asked for a discount; he didn't believe me so went to check it himself, he stated it's working. I told him that's what I told you, it works for a while then it cuts out. I also found underneath the passenger's seat a large kitchen knife, please have them check the trucks before it leaves, not good especially it you have little ones. Thank you.
Gilbert CMrs Kelly is amazing and truly hospitable she saved my life when our daughter left her phone in truck after hours by quickly responding to
LASHANDA H | First ImpressionsI explained to the employee that the air conditioning would stop working. I told him as I was using the truck yesterday it was very uncomfortable without the air conditioning. I asked for a discount; he didn't believe me so went to check it himself, he stated it's working. I told him that's what I told you, it works for a while then it cuts out. I also found underneath the passenger's seat a large kitchen knife, please have them check the trucks before it leaves, not good especially it you have little ones. Thank you.
GILBERT CThe self check-in via the app SUCKS! There was no response through the app — completely defeats the purpose of having it for a fast check-in. I ended up being delayed 30 minutes before finally calling. The customer service rep was quick to resolve the issue, but I should not have had to call in the first place. Very frustrating experience.
JOSEPH MSo impressed with this location! Helped me connect and load car trailer in the rain without complaint. Very helpful and courteous. Would use them again!
Renae OI originally was set to return the equipment to 12135 Potranco. I pulled into the location and was greeted by the absolute biggest asshole I have ever encountered. This jerk sent me over to the Hwy 90 location. The gentleman Nick L. at this new location was steadfast and professional.
HOMER HWe had some issues getting the right unit in the beginning, but Jason and Kelly were able to take care of us. Great experience! Great staff!
Kayla W | Overall ExperienceKelly was terrific. Very, very helpful. Great representative for U-Haul.
EDWARD W | First ImpressionsEverything was outstanding, and the cowboy hat guy was straight Aces! 10 out of 10 would recommend.
BLAYZE CIt went well till the end, I had used the services on different aspects , storage unit and uhaul truck.. so i spent a very good amount, so with that I brought them a profit , spent over $700..well when all Said and then on the very last day the storage unit had a door problem.. it could not open or close..it had a spring broken .., it happen so sudden..can't even give to an explanation why.. it was like that when we open it. So I got a staff member to look at it.. he said dont worry about jt.. he will take care of it.. it was pur last day of using it..we took out everything and clean it. So I called and spoke to the general manager of the valley hi location Kelly Delgado.. I had remembered that I spoke and told her we didn't need the unit anymore, she said all I need to do was to keep the lock and clean the storage.. so it was done.. she calls me a month later about late payments and blan blah blah .I was like are u crazy, I have already closed the account.. what are u talking about.. well she was giving me late fees , late check out, then she ask me about the door..she was trying to keep me liable.. so I wanted to just move on.. this was a unessasary experience..stressful, I had already moved on.. and she wss harassing me.. I paid for the spring o..but this was the lowest of the low ..is this how desperate uhaul is to make money...Seriously!!!!
Gabriel R | Overall ExperienceMy experience with getting my truck and a storage was very fast and reasonably priced. Got the first month free, can't complain with that. And the manager Kelly was so nice 👍
CARLOS V | First ImpressionsExcellent rental. No improvement necessary.
Myres DEasy process to pick up. Easy connection. Easy drop off. All-in-all, easy.
JACOB RThe lady on the phone, was very good. However the people at the stores could use a little more customer service. I had to go from one store to another. The first lady wouldn't allow my mother to use the restroom. And then I had to get the truck from one location and a dolly from the next, that was ok. The guy who put the dolly on at the second store didn't seem to know what he was doing. I really suggest having some more experienced workers who install the trailers. The guy seemed unsure of himself which made the situation even worse. But all in all it was a good trip and a great experience!
DAVID MThe worker didn't attach something on highway almost had major accident, had to pull over and attach.. Location good need quality workers to attach to cars, girl at counter very good
MICHAEL JThe units need a light inside or the hang down fluorescents could be a little lower so it reaches all of the area in the unit. Otherwise everything else was great and the staff especially Nicholas @ 7747 W US 90 was top notch with his knowledge and customer service.
Terry T | Overall ExperienceNothing
CELLAN BNeed more help @ front desk
John LWe needed to rent a small 10' truck to move an antique grandmother clock. While the personnel working there were very friendly, we did have an issue with the truck itself. The visor over the driver's seat was not working, and so it made driving on I-410 a little bit of a challenge. But, we have used U-Haul many times before and this is the first time we had an issue with a given truck.
ARTHUR LMaybe more people at the counters on Sunday mornings.
JOHN KVery Helpful and Very Secured and Stress Free thank you!
DIEGO D | Overall ExperienceIt would be great if inside the actual storage unit there was more lighting other than it was a great experience
Morayma C | Overall ExperienceThe representatives upon pick up and return were abundantly professional.
CARRIE AQuick work getting me on my way and check in went smoothly. Just what I needed. Thanks 👍
JAMES MThe man who help us was very kind and funny everything was quick and no problems at all
NICOLE GLet me tell you about my whole experience. First I called the store but was transferred to some one out of the store due to employees being busy. Understandable. Mike who picked up my call answered all my questions and was very friendly. I got to the store in San Antonio and the gentleman that was at the front desk (curly hair, beard, and cross piercing) not friendly. So much so that I actually had to let him know that I could tell he was not having a good day. Called him out on it which was not a pleasant experience, and after that he changed. Shouldn't have to have done that but I wasn't staying quiet after having paid a premium for the equipment I was renting. Very knowledgeable individual but bit moody. He should get tips from the gentleman at the Harlingen store where I dropped off the equipment. Super cheerful guy helpful, didn't even let me park the equipment said where I was was perfect and they'd move it. Wow! Top notch customer service at Harlingen on Morgan.
LUIS CI didn't like the last minute requirement to have renters insurance. Complete scam, dishonest and manipulative business practice and i hope someday there is a class action lawsuit, and corporate executives are sent to prison. Free Luigi.
WILLIAM B | Overall ExperienceBuen servicio
Eva M | First ImpressionsVery friendly and helpful crew!
MICHELE RJason was really helpful, moving is a stressful time, and Jason made it all work smoothly, very appreciative of his excellent helpfulness. Tell him thanks again if possible.
Lance M | Overall Experience100% Recommended
Sandra B | First ImpressionsI could not access the building. And it was 9:45 pm with my card.
PAUL W | First ImpressionsThe staff had no clue on how to rent out the storage units or how to program door access cards they have not yet been trained because the storage area was new but still no excuse for not being trained properly for the job
Sheldon R | First ImpressionsI received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???
steven h | Overall Experienceextremely slow process in store/understaffed
josh k | Overall ExperienceThank you for all your concerns and help
REBECCA H | First ImpressionsJust want to say thank you to Joe he helped me out so much I greatly appreciate what he did..
desarae a | Overall ExperienceLamebrain
LORI G | First ImpressionsTruck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,
Jorge P | First Impressions