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WILLIAM N | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Valley Hi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Elevator was always broken I had to bring my refrigerator down the stairs and all my heavy stuff!!!!! This was a crazy experience for me
DAVID H | Overall ExperienceDaniel was great. Although I showed up 15 minutes before closing, he never made me feel rushed. He took care of my contract and took the time to show me how to access my unit and disconnect the U-Haul trailer. He explained the U-Haul app and why it was better to check in the trailer via the app after hours. He was polite and professional—a definite asset to U-Haul. He made my move-in experience great...because of his service, I would definitely recommend your location to others
MONICA M | First Impressionsfinding the stairs was very difficult. I had to call for help. Elevator was broken. The building was very clean.
Emily L | Online Move InThe management of the facility needs to learn more about the online reservations and to be more helpful to the online clients rather than wasting our time and money
AHMAD R | Overall ExperienceIt made me happy to know, the staff was always around to clean the building.🙂
Aaron A | Overall ExperienceBueno
Eva M | Overall ExperienceNEVER RECIEVED ANY HELP FOR MY BASKETBALL COURT. NOR ANY TYPE OF COMPENSATION. THEY SAID "WE SAW IT THERE BUT THEN DISAPPEARED." NOT VERY HAPPY ESPECIALLY BECAUSE THEY DIDNT CONTACT ME BACK AT ALL ABOUT THE ISSUE. ALSO NEED TRASH CANS OR DUMPSTERS IN FACILITIES..
PATRICIA P | Overall ExperienceTodo estuvo bien para mi, para lo que yo nesecitaba y mis nesecudades gracias
ROXANNA D | Overall ExperienceVery well run just could use 2 counter people to help people
SANDRA H | Overall ExperienceI am so grateful the staff at U-Haul were very helpful. Friendly showed me exactly where my storage was located at.
CHARLES T | First ImpressionsVehicle was terrible.. loud and sound like it would break down… very dangerous.. no acceleration.. can cause a wreck..
mark c | First ImpressionsSolamente poner un poco de atención en los baños Sanitarios, y por favor que todas las oficinas estén en acuerdo con los precios que dan, y no sean diferentes oh las personas que den información den los mismos precios,
ROXANNA D | First ImpressionsI honestly love the storage especially the inside storage I would highly recommend it to my friends and family just because I feel like my stuff would be safe ❤️
MARISSA M | First ImpressionsMrs Kelly is amazing and truly hospitable she saved my life when our daughter left her phone in truck after hours by quickly responding to
LASHANDA H | First ImpressionsWe had some issues getting the right unit in the beginning, but Jason and Kelly were able to take care of us. Great experience! Great staff!
Kayla W | Overall ExperienceKelly was terrific. Very, very helpful. Great representative for U-Haul.
EDWARD W | First ImpressionsIt went well till the end, I had used the services on different aspects , storage unit and uhaul truck.. so i spent a very good amount, so with that I brought them a profit , spent over $700..well when all Said and then on the very last day the storage unit had a door problem.. it could not open or close..it had a spring broken .., it happen so sudden..can't even give to an explanation why.. it was like that when we open it. So I got a staff member to look at it.. he said dont worry about jt.. he will take care of it.. it was pur last day of using it..we took out everything and clean it. So I called and spoke to the general manager of the valley hi location Kelly Delgado.. I had remembered that I spoke and told her we didn't need the unit anymore, she said all I need to do was to keep the lock and clean the storage.. so it was done.. she calls me a month later about late payments and blan blah blah .I was like are u crazy, I have already closed the account.. what are u talking about.. well she was giving me late fees , late check out, then she ask me about the door..she was trying to keep me liable.. so I wanted to just move on.. this was a unessasary experience..stressful, I had already moved on.. and she wss harassing me.. I paid for the spring o..but this was the lowest of the low ..is this how desperate uhaul is to make money...Seriously!!!!
Gabriel R | Overall ExperienceMy experience with getting my truck and a storage was very fast and reasonably priced. Got the first month free, can't complain with that. And the manager Kelly was so nice 👍
Sandra G | First ImpressionsThe units need a light inside or the hang down fluorescents could be a little lower so it reaches all of the area in the unit. Otherwise everything else was great and the staff especially Nicholas @ 7747 W US 90 was top notch with his knowledge and customer service.
Terry T | Overall ExperienceVery Helpful and Very Secured and Stress Free thank you!
DIEGO D | Overall ExperienceIt would be great if inside the actual storage unit there was more lighting other than it was a great experience
Morayma C | Overall ExperienceI didn't like the last minute requirement to have renters insurance. Complete scam, dishonest and manipulative business practice and i hope someday there is a class action lawsuit, and corporate executives are sent to prison. Free Luigi.
WILLIAM B | Overall ExperienceBuen servicio
Eva M | First ImpressionsJason was really helpful, moving is a stressful time, and Jason made it all work smoothly, very appreciative of his excellent helpfulness. Tell him thanks again if possible.
Lance M | Overall Experience100% Recommended
Sandra B | First ImpressionsI could not access the building. And it was 9:45 pm with my card.
PAUL W | First ImpressionsThe staff had no clue on how to rent out the storage units or how to program door access cards they have not yet been trained because the storage area was new but still no excuse for not being trained properly for the job
Sheldon R | First ImpressionsI received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???
steven h | Overall Experienceextremely slow process in store/understaffed
josh k | Overall ExperienceThank you for all your concerns and help
REBECCA H | First ImpressionsJust want to say thank you to Joe he helped me out so much I greatly appreciate what he did..
desarae a | Overall ExperienceLamebrain
LORI G | First ImpressionsTruck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,
Jorge P | First Impressions