Customer Reviews for U-Haul Moving & Storage of Valley Hi

Rating:

5.0

U-Haul was brand new did not have any issues with trip to Utah.

Rating:

5.0

very kind personal.

Rating:

5.0

Super helpful customer support for sure! No comments for improvement, y'all did great!

Rating:

1.0

Y'all second time having a hard time cause y'all system is garbage

Rating:

3.0

There were three young. Men, just playing with each other, not professional at all.

Rating:

5.0

Professional and helpful.

Rating:

4.0

The check engine light came on, which was a bit scary since I’m widowed and moving alone. Thankfully, the customer service team was excellent and very helpful. The app was easy to use, and while it was a little unusual to need a second contact, that process only delayed me about 20 minutes. Overall, I would highly recommend this location. The only issue was the engine light, but I was able to return the truck safely before my rental time expired. Thank you to the team at the Highway 90 location in San Antonio — great service!

Rating:

5.0

Everything was great, clean, professional, efficient and courteous.

Rating:

5.0

Everything went perfect

Rating:

5.0

They were closed and the key return was hard to find

Rating:

5.0

Everything was done very professional... great experience.

Rating:

4.0

The windshield, door glass, and mirrors should have been cleaned!!! I had to stop, pull over and clean them in order to be safe. The truck cab was very clean.

Rating:

5.0

Great experience. Will rent from this location again!!

Rating:

2.0

Equipment is never an issue at this location. I’ve rented from them many times and received clean/undamaged equipment. My experience with most of the staff has generally been pleasant as well. However, interactions with the manager (Kelly) at this location have been problematic on more than one occasion. She seems to have an attitude most of the time and is VERY rude. On two separate visits, I’ve had to discuss billing errors on the part of U-Haul. Not only was she unpleasant and unhelpful, she was also quite argumentative and confrontational. She continually interrupted me while trying to explain my concerns and offered no apologies for mistakes made by her or her staff. She does not handle customer service well at all and doesn’t seem to care about customer satisfaction. Kudos to the rest of the team there. Despite her poor example, most of the employees are much more pleasant to deal with than she is.

Rating:

5.0

When i returned the equipment i point out several safety negligence that should be rectified and taken in serious consideration prior any rental to avoid any accidents: 1) The passenger rear view was totally loose and could not stay in place while driving 2) The engine light was constantly on (engine failure while renting !!!!) 3) The towing icon was coming in and out while driving !!! I don't want my comments to be taken as a bad mark for this location. They are very friendly and the manager, the short lady, is very knowledgeable I just don't want anything or accidents happened because of the equipment. I think an overhaul of the equipment every 3 months could deter any future incidents

Rating:

5.0

The young man that helped me was a real pro outstanding,but would be nice if counter were attended seemed like he was the only one doing anything.i did not see anyone else.Definatly needs a raise . Overall Good experience will use this location again in the future.

Rating:

5.0

I saw no shortcomings in this location. It was clean, friendly environment and good displays of products. The outside was well kept and accessible to reach.

Rating:

5.0

Service was good. Wonderful people also. Thank you.

Rating:

3.0

I am the customer but I did not feel like one this morning with all the issues with the trailer. Nothing was done to make it right. Nothing and I am the customer who hauled a trailer so you all could rent it in San Antonio and dropped it off around 3pm. No offer what so ever for the inconvenience which is odd. Appreciate you asking for the survey good or bad. Thanks

Rating:

5.0

Every visit made and rental I have had at this location have been a positive experience.

Rating:

5.0

No improvements needed. It was a very pleasant experience.

Rating:

5.0

The utility dolly has bad wheels..they look rather shredded and performed badly..they definitely should be changed before renting it out again.

Rating:

2.0

Employees very unhelpful, truck was across the street. When I found the truck the back was cracked open, rent sign was left in the truck, truck was dirty. Driver mirror wouldn’t move, passenger mirror would drift away making it useless and very hard to turn right. And the sun visor was broken, there was no key return so I had to leave keys in truck on drop off.

Rating:

5.0

Everything was great customer service was on point

Rating:

3.0

The customer service was good but there were a lot of discrepancies with the paperwork. 1. The mileage on the truck on the paperwork was off by 200 miles 2. The tow dolley wasn't listed at the drop-off location.

Rating:

1.0

Elevator was always broken I had to bring my refrigerator down the stairs and all my heavy stuff!!!!! This was a crazy experience for me

Rating:

5.0

Nothing it was all together and incredible visit. Everything went smooth at the equipment had a blessed conversation with the people in charge. God is good.

Rating:

5.0

Daniel was great. Although I showed up 15 minutes before closing, he never made me feel rushed. He took care of my contract and took the time to show me how to access my unit and disconnect the U-Haul trailer. He explained the U-Haul app and why it was better to check in the trailer via the app after hours. He was polite and professional—a definite asset to U-Haul. He made my move-in experience great...because of his service, I would definitely recommend your location to others

Rating:

5.0

Daniel took the time to explain the U-Haul app and how to check in the trailer. The only issue was the slope located at the drop-off. Luckily, I found a large rock in the nearby grass and was able to place it under the tire. It would be great if there were a level area indicated for after-hours drop-off. Overall, this rental experience was great. I would recommend this location to others.

Rating:

2.0

Need to work on humiliation skills, and professionalism. Real rude.

Rating:

1.0

Vehicle inventory was inaccurate wrong mileage and wrong fuel reading. App stated 3/4 tank but was empty. Overcharged.

Rating:

3.0

Be more on top of things and lessen the delay other than that the service is excellent.

Rating:

3.0

finding the stairs was very difficult. I had to call for help. Elevator was broken. The building was very clean.

Rating:

3.0

NA

Rating:

5.0

Great

Rating:

5.0

Maintenance the trucks. A/c went out in the first 20 minutes. Low tire pressure, and a little less than a quarter tank of gas on pick up. Expected better for $1.19 per mile pricing

Rating:

5.0

I don’t think there is any need for change. Eric provided great customer service. He stated he was still I. Training but the Manager did a great job supporting him when he wasn’t sure. This was totally a great experience for me. Oh I do have a suggestion, the turning in after hour wasn’t as easy as I thought t was going to be. Downloaded up but I wasn’t able to check out I had to call customer service and the indidvidual sent me a Lu k to be able to retrieve my contract to close out. Maybe looking at a process that it would be easy to access all I kept accessing was the unit rental on my app.

Rating:

2.0

I picked up equipment after hours. Used app to check in. Did all steps as instructed. But the app locked and I could not get combination to the lock on back of truck to get the key!! Had to call U-Haul. Took nearly 30 minutes to get through. Not sure what was wrong with the app, but it was a headache. Need to make it more user friendly and it should not lock. It was an app issue, not a cell signal or WiFi issue. Truck was clean. The engine light was on, suggesting it needed maintenance. I had no problems with the truck, but that was a bit disturbing. I would expect that your trucks would be adequately maintained. After hours, it is not like I could exchange the truck, particularly since you had no trucks available in Eagle Pass, TX area. I had to pick it up in San Antonio, TX, 150 miles away!! And I had made a reservation weeks ago.

Rating:

5.0

Overall, the service & experience here at this location was pretty good.

Rating:

5.0

Good customer service from everyone I talked to truck was clean and in good shape was the right size they told me fit all my stuff perfectly inside... Had a gas problem in truck when I filled up the truck it keeps showing gas was low but it wasn't when I returned it the young guy in the back that helped Eric I think his name was he was really good about it and troubleshooting the problem was really friendly and helped me with the problem and took care of it... 5/5 Stars everyone had good communication skills and really professional excellent service will recommend this location to whoever need a uhaul thank y'all very much..

Rating:

2.0

The management of the facility needs to learn more about the online reservations and to be more helpful to the online clients rather than wasting our time and money

Rating:

5.0

Excellent service, would use again and recommend.

Rating:

1.0

Very poor service. Long waits, rude employees sans the outside porters most of them were fine.

Rating:

5.0

Keep it up all good

Rating:

4.0

Both the pick up and the drop off locations did a great job. Above and beyond, Thank you. Excellent job.

Rating:

1.0

When I walked in to check in, guy behind counter had zero customer service. He did not greet me nor once I had initiated a conversation with him did he ever have any type of customer service. He ignored me and was chating with his co worker about unnecessary things...were to get lunch. Then he tells me to go to the back of building to pick up truck. He again acts like Ii was a bother. I get in the truck to leave.I drive off , try to crank A/C on won't blow...and there is a horrible smell of urine in the vehicle. It clearly had not been wiped down or sanitized. After the horrible customer service it just got worst. I explained me dissatisfaction to the employee when returning but they never offered any compensation or discount. Again horrible customer service.

Rating:

5.0

It made me happy to know, the staff was always around to clean the building.🙂

Rating:

5.0

Bueno

Rating:

5.0

Best experience I have ever had, the GM who was working that day made everything easy and fast. Also great personality. I highly recommend this location.

Rating:

5.0

Very prompt service and the one who helped me was made the experience quick.

Rating:

3.0

Staff were not that friendly and forthright in customer service. I had reserved a utility dolly and was told they didn't have one and the fee would be removed from contract. It was never removed. There was also supposed to be a car hauler at this location and there was not one. I had to take the truck to another location to rent a car hauler then return to pick up my car. This resulted in extra miles that I was charged for and should not have been.

Rating:

4.0

n/a

Rating:

5.0

Have a backup plan in case the Internet goes down

Rating:

5.0

Rental procedure was efficient and the staff was very helpful.

Rating:

4.0

Manger was wonderful despite being so busy, one of her workers seems to be too busy with headphones on and sunglasses to help anyone else and kept questioning her

Rating:

5.0

The UHaul had issues problems, the light inside didn't wanted to turn off, and the battery's died on my had to get a poost it feel like the transmission was going off.

Rating:

3.0

NEVER RECIEVED ANY HELP FOR MY BASKETBALL COURT. NOR ANY TYPE OF COMPENSATION. THEY SAID "WE SAW IT THERE BUT THEN DISAPPEARED." NOT VERY HAPPY ESPECIALLY BECAUSE THEY DIDNT CONTACT ME BACK AT ALL ABOUT THE ISSUE. ALSO NEED TRASH CANS OR DUMPSTERS IN FACILITIES..

Rating:

5.0

Todo estuvo bien para mi, para lo que yo nesecitaba y mis nesecudades gracias

Rating:

5.0

Very well run just could use 2 counter people to help people

Rating:

5.0

I am so grateful the staff at U-Haul were very helpful. Friendly showed me exactly where my storage was located at.

Rating:

2.0

Vehicle was terrible.. loud and sound like it would break down… very dangerous.. no acceleration.. can cause a wreck..

Rating:

4.0

Solamente poner un poco de atención en los baños Sanitarios, y por favor que todas las oficinas estén en acuerdo con los precios que dan, y no sean diferentes oh las personas que den información den los mismos precios,

Rating:

5.0

I honestly love the storage especially the inside storage I would highly recommend it to my friends and family just because I feel like my stuff would be safe ❤️

Rating:

5.0

Mrs Kelly is amazing and truly hospitable she saved my life when our daughter left her phone in truck after hours by quickly responding to

Rating:

5.0

We had some issues getting the right unit in the beginning, but Jason and Kelly were able to take care of us. Great experience! Great staff!

Rating:

5.0

Kelly was terrific. Very, very helpful. Great representative for U-Haul.

Rating:

1.0

It went well till the end, I had used the services on different aspects , storage unit and uhaul truck.. so i spent a very good amount, so with that I brought them a profit , spent over $700..well when all Said and then on the very last day the storage unit had a door problem.. it could not open or close..it had a spring broken .., it happen so sudden..can't even give to an explanation why.. it was like that when we open it. So I got a staff member to look at it.. he said dont worry about jt.. he will take care of it.. it was pur last day of using it..we took out everything and clean it. So I called and spoke to the general manager of the valley hi location Kelly Delgado.. I had remembered that I spoke and told her we didn't need the unit anymore, she said all I need to do was to keep the lock and clean the storage.. so it was done.. she calls me a month later about late payments and blan blah blah .I was like are u crazy, I have already closed the account.. what are u talking about.. well she was giving me late fees , late check out, then she ask me about the door..she was trying to keep me liable.. so I wanted to just move on.. this was a unessasary experience..stressful, I had already moved on.. and she wss harassing me.. I paid for the spring o..but this was the lowest of the low ..is this how desperate uhaul is to make money...Seriously!!!!

Rating:

5.0

My experience with getting my truck and a storage was very fast and reasonably priced. Got the first month free, can't complain with that. And the manager Kelly was so nice 👍

Rating:

5.0

The units need a light inside or the hang down fluorescents could be a little lower so it reaches all of the area in the unit. Otherwise everything else was great and the staff especially Nicholas @ 7747 W US 90 was top notch with his knowledge and customer service.

Rating:

5.0

Very Helpful and Very Secured and Stress Free thank you!

Rating:

3.0

It would be great if inside the actual storage unit there was more lighting other than it was a great experience

Rating:

4.0

I didn't like the last minute requirement to have renters insurance. Complete scam, dishonest and manipulative business practice and i hope someday there is a class action lawsuit, and corporate executives are sent to prison. Free Luigi.

Rating:

5.0

Buen servicio

Rating:

5.0

Jason was really helpful, moving is a stressful time, and Jason made it all work smoothly, very appreciative of his excellent helpfulness. Tell him thanks again if possible.

Rating:

5.0

100% Recommended

Rating:

4.0

I could not access the building. And it was 9:45 pm with my card.

Rating:

3.0

The staff had no clue on how to rent out the storage units or how to program door access cards they have not yet been trained because the storage area was new but still no excuse for not being trained properly for the job

Rating:

1.0

I received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???

Rating:

3.0

extremely slow process in store/understaffed

Rating:

5.0

Thank you for all your concerns and help

Rating:

5.0

Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

Rating:

3.0

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