Customer Reviews for U-Haul Moving & Storage of Valley Hi

1,837 reviews

7699 Hwy 90 W   San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

(210) 673-4960

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 673-4960

7699 Hwy 90 W
San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Drop off instructions we're easy, great idea for after hours dropoff

George F. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Great customer service

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN P. 
Rating:
3.0

The employees had an attitude of a difference when I return the vehicle with Guy he tried to charge me we're not having it clean enough $25 then he charge me for gas even though I went ahead and put gas in there and it was more than when I picked it up the customer service was not there especially when dropping it off I was told I was going to get a receipt and they asked me for my email I have not received my receipt but I got this survey and I need the receipt for work

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

TOBY K. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
3.0

Customer did not leave a comment.

ALBERTO C. 
Rating:
4.0

Retrain your front office staff. Girl at front counter was rude and somewhat “irritated” that day. It's unfortunate that one bad apple lowered our experience and expectations.

JESSE O. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
5.0

Customer did not leave a comment.

lois B. 
Rating:
5.0

Denise was great as usual!! Very helpful and quick! Thanks!

Andrew M. 
Rating:
5.0

First time using this location in San Antonio, Texas. Friendly service and was in and out very timely.

ANDRA B. 
Rating:
5.0

Great professional service. Kuddos to entire team. Repeat customer.

Adalberto R. 
Rating:
3.0

always have propane availible and the people to fill tanks

ANDRES R. 
Rating:
5.0

Overall process was great! The employees were extremely helpful in getting everything set up for my rental. My only suggestion would be to have the trailer/vehicle ready for pickup in a convenient location when a customer makes a reservation. I think this would speed up the rental process a bit but overall it was a pleasant experience.

MICHAEL R. 
Rating:
1.0

My pick up time was at 2:52 Wednesday and when I returned the equipment on Thursday, I was there at 2.58 of the following day y missed by 6 minutes and they charge me 2 days rental and the "manager" was not willing to negotiate nothing.

Elizabeth A. 
Rating:
4.0

You got to take more People to help

HERBERT L. 
Rating:
5.0

The only problem that I would like addresses. I rented 6 packages of blankets and only used 2, I tried to return the same day the 4 and was told no. That is like taking my money for something I could not use. Its unfair and poor business practice. I would like someone from corporate to address this and provide a refund.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE G. 
Rating:
5.0

Small shop but very well stocked Chris was very patient n helpful throughout the entire process of getting me a car trailer. Hooked everything up n explained the process well.

DEREK H. 
Rating:
4.0

The problem was not corrected. You addressed this to Luis Perez. My name is Joyce Zeits that is the name that SHOULD be on this account...NOT Luis Perez.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

VINCENT C. 
Rating:
5.0

Great service.

NATHAN R. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Great customer service!

RYAN D. 
Rating:
5.0

Nothing excellent service

Richard I. 
Rating:
5.0

Customer did not leave a comment.

MARCO ANTONIO P. 
Rating:
5.0

Thanks

James F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
2.0

Next time don't disregard the customer who waited in line, for a customer who was still shopping. I was in line giving the customer at the desk 6 ft when another customer who was still shopping while I was in line stepped into the space I left, I told them and the front desk guy that I was in line and he proceeded to let them skip me saying they're next because they're in the store before me. Very unprofessional, if I had another option I would've spent my hard earned money somewhere else.

SHANNON N. 
Rating:
3.0

Older gentleman lacked experience or training. He was slow.

ANTHONY A. 
Rating:
5.0

All good

CHARLES T. 
Rating:
2.0

The tow dolly i rented was unusable due to faulty straps.

WESLEY S. 
Rating:
5.0

The location i called recommended me to a location out of my way. The rep Jorge was very attentive and helpful as well as of other employees working that day. I was very frustrated after my breakdown and the employees were very helpful!

PAUL V. 
Rating:
5.0

The service was fast and the employees really helped a lot it was this easy walk recommend anybody to go with U-Haul because they take patients and I tore so that they have nothing but love for the customers

James S. 
Rating:
4.0

Did not like nor appreciate the fact that I was charged for two days of rentals and was not given an option for a one day use since it was a one way rental.

DANIELA G. 
Rating:
5.0

Customer did not leave a comment.

Celedonio C. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Very clean efficient and professional

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
4.0

Customer did not leave a comment.

Kemah J. 
Rating:
5.0

Front desk/office staff was amazing! The lady told me she was new after we got to talking but I never would of been able to tell!

Victoria R. 
Rating:
5.0

Self check in and out is the best way to get your equipment. Fully recommend this procedure. Truck was clean and ready to hit the road.

Greg T. 
Rating:
4.0

More employees on the weekends

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

The staff was very friendly and the whole experience of picking up a trailer for the day and dropping it back off was quick and easy. They had the equipment I needed and were "Johnny-on-the-spot" for getting me going and when I dropped the trailer back off. Very nice experience.

LAURA LEE-OWENS B. 
Rating:
3.0

The tire pressure on one of the tires was at 20psi the other one at 44. Thank goodness I didn't have an issue. Plan to check psi on tires on next rental before I drive off.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

FELICIA J. 
Rating:
3.0

have ready all equipmet to be used

Gerardo P. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Pedro V. 
Rating:
5.0

The only issue I had with UHaul was attempting to get service online.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

JAVIER RAFAEL O. 
Rating:
4.0

Customer did not leave a comment.

Giovanni P. 
Rating:
4.0

I dropped off after hours and the automated drop off on the uhaul website did not work so I was concerned about leaving but had no choice. At 8:15 the next morning I received the receipt of return email with no issues their staff had verified the drop and completed the contract. Thanks

Carl F. 
Rating:
5.0

Quick and easy rental in and out

JOE G. 
Rating:
5.0

Customer did not leave a comment.

JAIME H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS E. 
Rating:
5.0

Mr Lara took care of me with the utmost professionalism even though his store was completely full and busy .

David S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

I have dropped off at this location and picked up. This has always been a very professional place with friendly staff.

Ray G. 
Rating:
5.0

The staff was really helpful and informative.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA P. 
Rating:
4.0

An introduction video to driving a UHaul truck would be very useful.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

The truck had some scratches that had not been reported

FERNANDO F. 
Rating:
5.0

Walter Gavarrete

Walter G. 
Rating:
5.0

Customer did not leave a comment.

Gustavo O. 
Rating:
5.0

Customer did not leave a comment.

JAVIER H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Great service.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

DONNA T. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

No complaints...

MATTHEW V. 
Rating:
4.0

U-Haul customer service representatives, particularly Pam Coulter and Richard (U-box driver), were exemplary! The process overalll could be improved, especially the interface between U-Haul and Movers.com, but I very much appreciate the innovative concept and potential cost savings and support of small businesses.

Tabitha S. 
Rating:
1.0

They never send me a reciept by mail

ABEL A. 
Rating:
2.0

Except for the person who checked in the tow dolly we used, the people at this location were rude when we turned in the truck. When we mentioned the water damage, they told us to call the number on our contract but the girl tried to keep it because she had several other vehicles to check in.

PATRICE MICHELE M. 
Rating:
4.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE R. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN R. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Uhaul sent me 20 miles out of the way to drop this unit off. A completely different zip code. There was at least 3 drop offs within 5 miles of my storage unit. Completely unacceptable to make me drive 20 fkn miles SW to this drop off location. Is Uhaul gonna reimburse me the gas money to drive this gas guzzler 20 miles out of the way? Garbage

Andres G. 
Rating:
5.0

Chris was very helpful

Lauren B. 
Rating:
1.0

The first location scheduled for pick up was supposed to be the 24/7 pickup before hours. But they did not communicate that they will hand deliver keys. Wasted an hour of our time because we had to wait til store opened to get the truck. Even though it was t communicated til morning of (I signed up for the 24/7 pick up) . Second location, the Front desk was on their phone majority of the time and barely helped us.

Crystal T. 
Rating:
4.0

The folks there and the service were great and the Hitch looks great on my car. This is my 4th U-Haul hitch, good work. I did have 1 set back. Due to the distance I was coming to bring my car to this location, I called 2 days ahead to see if I could bring my truck the night before and leave it overnight. I spoke with a lady when I called (Saturday, 7/3/21 around 4:00 pm) and I was told that would be fine. While my car was on your lot, I had my Roof Top emergency light stolen off the car. It was one of the magnetized type that stick on top. It was pulled off and the wires cut with a pocket knife, (The end of the wire had a very ruff jagged cut to it not smooth like a cutter would be). I picked my car up in dark rainy weather and did not notice. I called the shop the next morning after I got home and realized the light was missing. The manager was apologetic about it and mentioned that they have had a few things taken in the past, truck battery's and such. I understand these things happen, but if they know it is a rough area, my car should not of been left out in the lot or they should of told me it was not recommended to leave there over night. Guess I am glad it was not worse. Timm McKnight

Timm M. 
Rating:
4.0

Customer did not leave a comment.

Leroy C. 
Rating:
5.0

The service agent was great and very aware of my sense of urgency.

javier R. 
Rating:
1.0

Bad service and the employees was very rude

YURIDIA G. 
Rating:
5.0

Customer did not leave a comment.

Bobby S. 
Rating:
3.0

Customer did not leave a comment.

SONIA A. 
Rating:
2.0

I reserved a 26 footer that was unavailable when I got to the store. The rental agent gave me a 20 footer which resulted in me may having to make an extra trip which doubled the mileage and doubled the time of my rental. The $50 credit that I was given doesn't cover the extra time and mileage. Customer service at its worse!!!

Anthony G. 
Rating:
3.0

Customer did not leave a comment.

ANACRISTINA S. 
Rating:
5.0

Customer did not leave a comment.

jessica s.  |  Overall Experience 
Rating:
3.0

extremely slow process in store/understaffed

josh k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DELFINA G.  |  Overall Experience 
No reviews have been submitted for this location.

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