Customer Reviews for U-Haul Moving & Storage of Versailles

593 reviews

501 Marsailles Rd   Versailles, KY 40383

(859) 251-6381

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(859) 251-6381

501 Marsailles Rd
Versailles, KY 40383

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Online return system is pathetic

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
1.0

Staff was not friendly or helpful. Outside doors to facility storage was always propped open. Leaving the facility open to anyone walking in and removing items without proper check in.

JOSEPH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

The ladies working there are absolutely the best !!! 👍⭐️⭐️⭐️⭐️⭐️

LARRY F. 
Rating:
3.0

Customer did not leave a comment.

Leeann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria S.  |  Overall Experience 
Rating:
5.0

Great customer service, vehicle in excellent condition.

RODNEY P. 
Rating:
3.0

I don’t like the limited amount of time I can access my storage unit.

YVONNE W.  |  First Impressions 
Rating:
5.0

Will enjoy when the facility has longer open hours.

Lisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The staff of this location were extremely helpful and friendly with everything that we needed would recommend this location.

Eric H.  |  First Impressions 
Rating:
5.0

Fast friendly service

Billy B. 
Rating:
4.0

Customer did not leave a comment.

Seth V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
1.0

Better communication among employees

William B. 
Rating:
5.0

Great fast and courteous

Oral R. 
Rating:
1.0

Customer did not leave a comment.

olivia w.  |  Overall Experience 
Rating:
4.0

Excellent friendly and helpful staff.

LESLIE R.  |  Overall Experience 
Rating:
5.0

Friendly staff provided step by step instructions for a successful uhaul rental

Amanda D. 
Rating:
5.0

Thank you so much to the person who helped me at the desk. I know the situation was less than ideal, but she handled it very well

Hannah M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

They promised not to charge me the extra time if I returned it early since they reserved it to someone else 6 hours before my time was up.

Tiffany T. 
Rating:
3.0

This storage facility is still in the process of being finished. Once the facility is completed, it may be a great place but currently, there are several inconveniences which lead me to not recommend it. First, there is only one door into and out of the storage facility. It is easily blocked when someone is loading/unloading a truck making it very difficult for more than 1 group to access the facility. Second, the access hours are quite restrictive (9-5). Online it is advertised as 24/7 access which I understand is planned but it should not be advertised until it is available. The website also advertises storage units size 15x10 which are not actually available at this location.

Courtney M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allanda S.  |  Overall Experience 
Rating:
4.0

My only complaint was that I left keys on the truck key when I turned it in, in person. Someone should have caught that and called me because I had to go back and they had to find them. NOW there may be a reason for that IDK 🤷🏽‍♀️ Yes I should have caught it also but I just left them in the truck because I knew they needed to check mileage-gas- etc Other than that the people were very friendly and helpful and I would definitely go back.

Martina K. 
Rating:
3.0

I am highly dissemination, was overcharged for rental,then when I told them I was going to Moorehead and back they only put 100 miles which of course was over and then charged almost 80$ more,then charged again another 70$ 4 days later,will not be returning or recommending to anyone .

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

Overcharged for gas. No employee inspection to see that gas tank was 3/4 full when truck was picked up and 3/4 full when dropped off.

Glen C. 
Rating:
5.0

Make sure the equipment is clean! The cab of the truck was dirty I could see what looked like shoe prints on the windshield, looked like potato chips in the floor. Cargo area some gross looking brown stuff had run down the wall. I explicitly requested no dolly or blankets. There was no blankets but a utility dolly was left in there and it wasn't not bolted down it was laying down. I better not get charged for it!!

Ben R. 
Rating:
5.0

This was the best uhaul experience I've ever had. The staff here are amazing.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

Everything was easy to do no wait great all around

Debroah J. 
Rating:
5.0

Customer did not leave a comment.

Gloria W. 
Rating:
5.0

Customer did not leave a comment.

marie M. 
Rating:
3.0

Info on the website is incorrect which led to lots of frustration and confusion. Not Rose’s fault and needs to be remedied ASAP. I ended up paying more which is not acceptable.

Susan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE R.  |  First Impressions 
Rating:
5.0

Wonderful service, the ladies took great care in everything they did! Very informative & accommodating.

Tamera M. 
Rating:
4.0

Rented 26 ft truck truck was clean but air conditioning didn't work brakes were squeaky and at slow speeds power steering wasn't good need better Maintenance

ROBERT W. 
Rating:
5.0

Great service and excellent prices

Robert S. 
Rating:
5.0

Very nice employees when remolding is finished will be a good storage facility

allen j.  |  First Impressions 
Rating:
5.0

Completely satisfied! All concerns handled in a prompt, efficient an conclusive manner

william S. 
Rating:
1.0

For one, honor your reservations and two, I had a reservation on line, the price was $123. I had this reservation for over a week. When I went to pick up the Uhaul, it wasn't available. Then I was told I was guaranteed one in Frankfort, drove all the way there and no Uhaul. I called customer support, they told me it was a busy weekend so I probably wouldn't get one. I asked about the 2 reservations and guarantee and she put me on hold because I should get $50, which I did not get, to later come back and tell me she found one in Versailles. I drove there, got one, but they charged me $100 more. I asked why and she couldn't tell me where the extra charge came from but I had to pay it or not get it. I had to move so had no choice. I drove over 90 miles to Uhaul's that day because you didn't honor the reservations you made. I was charged $100 more, didn't get the $50 from the guarantee, and drove over 90 miles for no reason.

Tracie Y. 
Rating:
4.0

It is nice to have this storage facility in our town. Tired of going out of town looking for one. Needed more dolly carts.

Susan l.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

They were awesome

Gregory A. 
Rating:
3.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Staff is wonderful. Facility is clean and well maintained considering they are new and under construction. Only rated access hours as not convenient, because at the time access is only during business hours. My answer will be “yes” as soon as 24 hour access capability is installed.

Ali D.  |  First Impressions 
Rating:
5.0

The staff was incredibly friendly and helpful. I had a very pleasant experience renting a truck as well as a storage unit.

Ali D. 
Rating:
4.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Grace is an amazing employee l. We experienced a few issues during the rental process and she went above and beyond for us. She deserves to be acknowledged for her more than excellent customer service!!

Kristen M. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Excellent customer service and the u-haul itself was great. Great rate as well.

Charles B. 
Rating:
3.0

Our uhaul was supposed to be at a store 10 miles from here. It was not. We had to travel and pay for 20 more miles and extra gas because of your mix up. None of the uhaul stores are able to communicate directly to help solve problems. I will try to never have to use uhaul again.

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Very nice place

LEE W.  |  First Impressions 
Rating:
3.0

I booked a 10x15 storage unit and upon check in I was informed that this facility does not have that size units. The website advertised 24 hour access but upon arrival I was informed that access was limited to 9-5. The staff checking me in was very kind and helpful which I appreciated.

Courtney M.  |  First Impressions 
Rating:
1.0

Original pu location in Lexington was changed to a location across town that was not a uhaul dealer. Assigned a self pu by uhaul, not my request, and the truck did not have a key lockbox, therefore no key to the truck. No other uhaul trucks available in Lexington so had to go to another dealer in Versailles,Ky. They were nice and helpful at the Versailles location. I will use the Versailles location again.

William T. 
Rating:
4.0

Will be better v when they. Get completed.

Jere R.  |  First Impressions 
Rating:
3.0

The access hours were terrible. Had I known I could only get into the facility between 9am - 5pm I would have not rented here. It’s very hard for people who work.

Beth S.  |  Overall Experience 
Rating:
5.0

Gracie at this location was excellent to work with - very friendly, professional, and thorough.

WILLIAM G. 
Rating:
5.0

I had a pleasant experience. Grace was kind and helpful. The only thing I could suggest is make more appliance dollies available. We reserved one, but it was not available when we arrived to pick up the truck.

Dianna M. 
Rating:
3.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
3.0

Customer did not leave a comment.

William P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Nothing. Customer service was excellent. Great experience overall.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Very helpful and the lady there was extremely accommodating

Natalie P.  |  First Impressions 
Rating:
5.0

Realizing this is a new facility, all III s great. Will appreciate future access in evenings and earlier mornings. Thanks for making it available now, even with timing restrictions.

MARK P.  |  First Impressions 
Rating:
3.0

The only problem I had was getting a truck there wasn't very many available and none the size I needed but I did get a truck that was much larger for the price of the one I was looking for for the same price so that was great but had to drive 20plus miles to get it and drop it off which wasn't so good when your paying 1dollar a mile so that wasn't great but overall not a bad experience

Jason S. 
Rating:
4.0

I thot it was a little over priced $170 for one day is crazy at .69 per mile

Chuck E. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
2.0

I waited 1 1/2 hours to get my rented truck, even though I had made reservations online. And the guy in front of me was still there as I was leaving. The only person working at the UHaul wasn't the one to blame, he was overloaded. But the overall impression was very poor. Plus, my truck stunk, literally stunk. Even the AC on high couldn't totally drown out the stink.

Scott R. 
Rating:
1.0

Store opens at 9:00. I stood outside the store until 9:30 waiting for it to open and had to wait until 10 for them to find the keys. Truck had garbage where the moving pads should be.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
1.0

When we arrived to drop off the truck and trailer, they were closed. Hours are 9 to 5 We rented a storage unit from this location, that had no record of us reserving a unit. After one hour and three attempts at finding us an open storage unit, we finally were given a unit to rent. When I called the manager and the owner for assistance, from the business cards left on the front desk, no one returned my call or text. It has been more than four days, and I am still waiting for a return phone call.

Tracy H. 
Rating:
5.0

The store appears to be in process for a remodel, but everything about the visit was great. Friendly and respectful staff, and quick service.

Timothy B. 
Rating:
5.0

No additional comments

JAMES W. 
Rating:
5.0

In the middle of a remolding the building everything went great!!

Daniel P. 
Rating:
2.0

I reserved a truck and an appliance dolly s told to pick it up at 11pm Friday. I could not there was no way to get the keys. Saturday I was told there are no trucks nor dolly. I got a van. The gentleman working the desk was rude.

Mathew R. 
Rating:
5.0

Rose was very helpful and nice. She helped my check the van back in after hours because my phone crashed.

April H. 
Rating:
5.0

Customer did not leave a comment.

carol C. 
Rating:
5.0

Staff could not have been more accommodating. Service beyond excellent!!!!

Nancy I. 
Rating:
5.0

The U-Haul mobile app and online express pick up system was a complete disaster this morning. I received a “page you were trying to access does not exist” error message when I clicked the Express Check In-Pick up link. When I clicked the online chat option for assistance, it went silent after the first exchange. Next I selected the callback option which took 15 minutes before I spoke with a live person. Finally I was given the option to call a Louisville Kentucky based number and the assistance provided from there was helpful to get me on my way. The entire online express pick up system was a complete and utter aggravation. This is not a criticism whatsoever of the Versailles Kentucky location rather it's a criticism of U-Haul‘s online mobile app experience. When I dropped off the truck to the Versailles Kentucky location, I was assisted by a young lady named Grace who was very helpful and accommodating. In conclusion, I would highly recommend the Versailles Kentucky, Marsailles Rd. location, but not the UHaul mobile app experience. Also the rental truck itself was fine – no issues with it whatsoever.

William G. 
Rating:
5.0

Customer did not leave a comment.

Brenda W.  |  First Impressions 
Rating:
5.0

Pulled up dropped off key in drop box. Easy

RICKY L. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
4.0

For improving would be that the fuel was lower starting off than what was on the paperwork. So I filled it up back to the mark it was when I picked it up and possibly a little over and was still charged for 3 gallons of fuel. My only other complaint was being charged for mileage to pick up and return even though I had reserved a truck at another location. Between all of these extra charges it cost me almost $50 more. I was displeased with Uhaul in this capacity. The actual location was great to work with.

William P. 
Rating:
4.0

Customer did not leave a comment.

Phillip G. 
Rating:
3.0

Customer did not leave a comment.

VICKIE E. 
Rating:
3.0

There were items left from previous renters inside glove box of truck Calogne, a vape and toiletries Not good The blankets and dolly we ordered were not inside the truck We had to drive to another location to pick up blankets and a dolly for our move We had paid for those items ahead of time and did after hours pick up with our phone Very disappointed Truck ran well; no issues with its function

Robert W. 
Rating:
3.0

No AC in uhaul. Want informed. Very rough ride for all the uhauls I've had. But the no conditioning in this weather and paid full price is ridiculous.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

The lady that was very helpful

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

I see an overcharge of $30.10. Truck was returned within the allowable mileage and without damage. I need the credit for $30.10. I am anxious to see if anyone reads this and responds.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

charles T. 
Rating:
5.0

Excellent service, will use again.

Mike H. 
Rating:
5.0

Fine customer service.

Bob R. 
Rating:
5.0

Amanda was so kind and helpful in making sure I got the vehicle I preferred. When there was an issue with the online reservation, she went out of her way when she absolutely did not have to. That's great customer service!

elizabeth R. 
Rating:
4.0

Customer did not leave a comment.

NORMAN B. 
Rating:
5.0

The lady at the desk was very helpful and very nice. I could not recommend this location more. Thanks.

Steven R. 
Rating:
5.0

I've never used the mobile return app before. This was a fantastic way to return our truck! It went seamlessly and made the end of our long day moving all the better.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Wriston B. 
Rating:
5.0

Customer did not leave a comment.

tom J. 
Rating:
4.0

Have better instructions on privacy/location settings for iPhone drop off. When called, had 50 minute wait time to get resolved.

phillip C. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
4.0

Earlier pickup hours on the weekend.

John L. 
Rating:
4.0

Slow return because representative was overwhelmed by phone calls and a situation she had no knowledge of. 15+ minute wait for service.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Earl R. 
Rating:
3.0

New person not knowledgeable. Was going to get charged mileage on a car hauler. Had to wait over an hour to get help to make sure trailer was hooked up correctly. And employee complained that they had "clocked" out.

Melissa W. 
Rating:
5.0

Very friendly staff!

ryan W. 
Rating:
5.0

Amanda and Haden were great. Friendly, honest, great service. 've trusted U-Haul to help me move for over 30 years and expect nothing less. Always have the products, services, or advice you need; whether you're moving an elliptical across town(like yesterday) or moving across the country.

George H. 
Rating:
4.0

Customer did not leave a comment.

allan K. 
Rating:
5.0

Great service

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

tom j.  |  First Impressions 
Rating:
5.0

Ms Beatty is very knowledgeable and courteous and professional. Would recommend her for raise coming in taking over as General Manager ⭐⭐⭐⭐⭐

DIANN K.  |  First Impressions 
Rating:
5.0

Site Manager Miss Rose is wonderful. Very helpful and knowledgeable.

Christopher F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LOUISE H.  |  Overall Experience 
Rating:
5.0

Great location and staff

James G.  |  First Impressions 
Rating:
4.0

Need to get 24 hour access very soon or you will have trouble keeping long term users, including me.

Mark K.  |  First Impressions 
Rating:
4.0

Storage units need to be accessible 24 hours a day.

Peggy S.  |  Overall Experience 
Rating:
4.0

The new GM is professional and caring for customers. Good Job..

DIANN K.  |  First Impressions 
No reviews have been submitted for this location.

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