Customer Reviews for U-Haul Moving & Storage of Versailles

523 reviews

501 Marsailles Rd   Versailles, KY 40383

(859) 251-6381

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 9:00 am - 5:00 pm

Services at this Location:

Contact Us

(859) 251-6381

501 Marsailles Rd
Versailles, KY 40383

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 9:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Very helpful and the lady there was extremely accommodating

Natalie P.  |  First Impressions 
Rating:
5.0

Realizing this is a new facility, all III s great. Will appreciate future access in evenings and earlier mornings. Thanks for making it available now, even with timing restrictions.

MARK P.  |  First Impressions 
Rating:
3.0

The only problem I had was getting a truck there wasn't very many available and none the size I needed but I did get a truck that was much larger for the price of the one I was looking for for the same price so that was great but had to drive 20plus miles to get it and drop it off which wasn't so good when your paying 1dollar a mile so that wasn't great but overall not a bad experience

Jason S. 
Rating:
4.0

I thot it was a little over priced $170 for one day is crazy at .69 per mile

Chuck E. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
2.0

I waited 1 1/2 hours to get my rented truck, even though I had made reservations online. And the guy in front of me was still there as I was leaving. The only person working at the UHaul wasn't the one to blame, he was overloaded. But the overall impression was very poor. Plus, my truck stunk, literally stunk. Even the AC on high couldn't totally drown out the stink.

Scott R. 
Rating:
1.0

Store opens at 9:00. I stood outside the store until 9:30 waiting for it to open and had to wait until 10 for them to find the keys. Truck had garbage where the moving pads should be.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
1.0

When we arrived to drop off the truck and trailer, they were closed. Hours are 9 to 5 We rented a storage unit from this location, that had no record of us reserving a unit. After one hour and three attempts at finding us an open storage unit, we finally were given a unit to rent. When I called the manager and the owner for assistance, from the business cards left on the front desk, no one returned my call or text. It has been more than four days, and I am still waiting for a return phone call.

Tracy H. 
Rating:
5.0

The store appears to be in process for a remodel, but everything about the visit was great. Friendly and respectful staff, and quick service.

Timothy B. 
Rating:
5.0

No additional comments

JAMES W. 
Rating:
5.0

In the middle of a remolding the building everything went great!!

Daniel P. 
Rating:
2.0

I reserved a truck and an appliance dolly s told to pick it up at 11pm Friday. I could not there was no way to get the keys. Saturday I was told there are no trucks nor dolly. I got a van. The gentleman working the desk was rude.

Mathew R. 
Rating:
5.0

Rose was very helpful and nice. She helped my check the van back in after hours because my phone crashed.

April H. 
Rating:
5.0

Customer did not leave a comment.

carol C. 
Rating:
5.0

Staff could not have been more accommodating. Service beyond excellent!!!!

Nancy I. 
Rating:
5.0

The U-Haul mobile app and online express pick up system was a complete disaster this morning. I received a “page you were trying to access does not exist” error message when I clicked the Express Check In-Pick up link. When I clicked the online chat option for assistance, it went silent after the first exchange. Next I selected the callback option which took 15 minutes before I spoke with a live person. Finally I was given the option to call a Louisville Kentucky based number and the assistance provided from there was helpful to get me on my way. The entire online express pick up system was a complete and utter aggravation. This is not a criticism whatsoever of the Versailles Kentucky location rather it's a criticism of U-Haul‘s online mobile app experience. When I dropped off the truck to the Versailles Kentucky location, I was assisted by a young lady named Grace who was very helpful and accommodating. In conclusion, I would highly recommend the Versailles Kentucky, Marsailles Rd. location, but not the UHaul mobile app experience. Also the rental truck itself was fine – no issues with it whatsoever.

William G. 
Rating:
5.0

Customer did not leave a comment.

Brenda W.  |  First Impressions 
Rating:
5.0

Pulled up dropped off key in drop box. Easy

RICKY L. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
4.0

For improving would be that the fuel was lower starting off than what was on the paperwork. So I filled it up back to the mark it was when I picked it up and possibly a little over and was still charged for 3 gallons of fuel. My only other complaint was being charged for mileage to pick up and return even though I had reserved a truck at another location. Between all of these extra charges it cost me almost $50 more. I was displeased with Uhaul in this capacity. The actual location was great to work with.

William P. 
Rating:
4.0

Customer did not leave a comment.

Phillip G. 
Rating:
3.0

Customer did not leave a comment.

VICKIE E. 
Rating:
3.0

There were items left from previous renters inside glove box of truck Calogne, a vape and toiletries Not good The blankets and dolly we ordered were not inside the truck We had to drive to another location to pick up blankets and a dolly for our move We had paid for those items ahead of time and did after hours pick up with our phone Very disappointed Truck ran well; no issues with its function

Robert W. 
Rating:
3.0

No AC in uhaul. Want informed. Very rough ride for all the uhauls I've had. But the no conditioning in this weather and paid full price is ridiculous.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

The lady that was very helpful

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

I see an overcharge of $30.10. Truck was returned within the allowable mileage and without damage. I need the credit for $30.10. I am anxious to see if anyone reads this and responds.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

charles T. 
Rating:
5.0

Excellent service, will use again.

Mike H. 
Rating:
5.0

Fine customer service.

Bob R. 
Rating:
5.0

Amanda was so kind and helpful in making sure I got the vehicle I preferred. When there was an issue with the online reservation, she went out of her way when she absolutely did not have to. That's great customer service!

elizabeth R. 
Rating:
4.0

Customer did not leave a comment.

NORMAN B. 
Rating:
5.0

The lady at the desk was very helpful and very nice. I could not recommend this location more. Thanks.

Steven R. 
Rating:
5.0

I've never used the mobile return app before. This was a fantastic way to return our truck! It went seamlessly and made the end of our long day moving all the better.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Wriston B. 
Rating:
5.0

Customer did not leave a comment.

tom J. 
Rating:
4.0

Have better instructions on privacy/location settings for iPhone drop off. When called, had 50 minute wait time to get resolved.

phillip C. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
4.0

Earlier pickup hours on the weekend.

John L. 
Rating:
4.0

Slow return because representative was overwhelmed by phone calls and a situation she had no knowledge of. 15+ minute wait for service.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Earl R. 
Rating:
3.0

New person not knowledgeable. Was going to get charged mileage on a car hauler. Had to wait over an hour to get help to make sure trailer was hooked up correctly. And employee complained that they had "clocked" out.

Melissa W. 
Rating:
5.0

Very friendly staff!

ryan W. 
Rating:
5.0

Amanda and Haden were great. Friendly, honest, great service. 've trusted U-Haul to help me move for over 30 years and expect nothing less. Always have the products, services, or advice you need; whether you're moving an elliptical across town(like yesterday) or moving across the country.

George H. 
Rating:
4.0

Customer did not leave a comment.

allan K. 
Rating:
5.0

Great service

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

tom j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey H. 
Rating:
5.0

The only issue that we had was when we called the corporate number and they ended up reserving a new U-Box for us instead of letting the local office know that we were coming to pick up the U-Box with our things in it. The Versailles office fixed the mistake. Rose and her staff were wonderful!

NATHAN A. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
4.0

I returned unit appx at 20:00, we drove just 6 miles and returned unit with a full tank of gas and clean interior front and back...noticed on receipt an extra charge for fuel was added to final bill? $29.15....I've been renting for awhile now and this is the first time this has happened... Sign.... A little confused Bob Sidebotham

BOB S. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

When picking up the vehicle with the app, send a customer periodic texts during the approval process. I wasn't sure if the app at hung up.

Lyn W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Ms Beatty is very knowledgeable and courteous and professional. Would recommend her for raise coming in taking over as General Manager ⭐⭐⭐⭐⭐

DIANN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ardena R. 
Rating:
5.0

Site Manager Miss Rose is wonderful. Very helpful and knowledgeable.

Christopher F.  |  Online Move In 
Rating:
5.0

Staff was so friendly and helpful. Great place to use.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

LOUISE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUISE H. 
Rating:
3.0

I drove 11 miles. I put in a gallon of gas before returning. Yet, I was charged for 2 gallons more at the end by Uhaul. There is no way for the customer to verify the tank fuel level is the same as when they picked up the truck. It sure looked the same on the gauge to me.

David I. 
Rating:
5.0

Thank you to the crew at Versailles! Excellent work during a difficult time in our lives.

MARY R. 
Rating:
3.0

I did the online pre check in and it wasn't much faster then go in a rent a uhaul. The service was acceptable, but not really great. The van it self was clean and well managed.

Ashley H. 
Rating:
4.0

Although the truck and svc at the store were good, they somehow messed up my contract and it ended up costing me over $300 more than what I budgeted for. I called the customer svc number and the lady that I talked to was very rude and made me feel like she thought I was lying to her. I've used uhaul for all my moves and it seems something like this always happens. For what it cost me, I should have just payed a mover to haul my belongings and will probably do so in the future.

Brandon G. 
Rating:
3.0

I had reserved a storage unit and when getting there informed they aren't available. I had to take a smaller unit that didn't take care of what I needed. The 2 ladies working tried to be helpful, but I still didn't get what I needed. Access to unit is very limited. Hopefully this is just because it's still new.

Jeannie W. 
Rating:
5.0

Great location and staff

James G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
5.0

Customer did not leave a comment.

Lindsey F. 
Rating:
4.0

Customer did not leave a comment.

Vratislav K. 
Rating:
3.0

Train employees better. Had a hard time checking me in. Seemed unsure how to do things

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Customer did not leave a comment.

Karine M. 
Rating:
1.0

Did not have dollies and other moving equipment that I had indicated I would need. This location also incorrectly overcharged me nearly $400 due to inputting milage incorrectly.

Christopher W. 
Rating:
5.0

Why do you not have trailer jacks on the tongue of the trailers? I understand you have a assistance there but it's not available when you drop it off after hours. The 6x12 trailer I rented was extremely heavy to pickup with no jack. Also, the parking lot is pitch black at night, your trying to unhook a trailer with no jack in the dark.

JORDAN J. 
Rating:
4.0

Need to get 24 hour access very soon or you will have trouble keeping long term users, including me.

Mark K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
1.0

Hope nobody is holding there breath about having there belongings in a safe spot because What good is a access code if the side doors are left open. Had a major issue with the hours and you would think that with the issues they obviously have the smart person would keep someone there 24/7 expecting confusion

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL L. 
Rating:
2.0

Be available for customers to be waited on. Explain how to check the truck mileage on your phone and for drop off. Dolly I was charged for but not included in truck. Called to ask what the extra charges were for, they could not really explain it to me so I'm still unsure what I am paying for.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

langdon K. 
Rating:
3.0

Rose was the best i love her attitude and kindness shes a great part of the team. The gentleman there are the most lazy and rudest people there. They would make me not want to return.

AMANDA D. 
Rating:
5.0

Friendly staff

TIFFANY A. 
Rating:
5.0

Had some early problems as the first trailer exhibited some unacceptable maintenance difficulties (loose floor bolts, broken bumpers, 3 of 6 lights burned out; not unusual in a C model 5x8) that we had to arrange for a different trailer which was newer "N" model that performed flawlessly.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
4.0

Storage units need to be accessible 24 hours a day.

Peggy S.  |  Overall Experience 
Rating:
5.0

Rose is amazing! She helped me several times from choosing the right size truck, to what type of reservation was best for me and then changing the rental day because of the storm. Let's not forget she had the truck ready and defrosted before i got there. She's great in person and on the phone. Professional and helpful. Thanks!

CHRISTINE P. 
Rating:
5.0

Quick, efficient and very friendly! Will use again.

TODD M. 
Rating:
4.0

The new GM is professional and caring for customers. Good Job..

DIANN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
2.0

Make sure when someone orders other equipment that it is there and ready to go, not just say well we only have 2 and it's first come first serve. It was my fault as I did not call them to confirm when I used the UHaul no contact service and pick up using my phone.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Georgina G. 
Rating:
1.0

Customer did not leave a comment.

gretta F. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
4.0

Customer did not leave a comment.

Tymon G. 
Rating:
4.0

Customer did not leave a comment.

MAZIE L. 
Rating:
5.0

Rose did a great job providing me with a trailer for a local furniture move.

Kevin H. 
Rating:
3.0

I think the free 30 storage rental is awesome. Great marketing scheme🤩

DIANN K. 
No reviews have been submitted for this location.

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