Customer Reviews for U-Haul Moving & Storage of Victor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Victor

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Seth K. on

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Victoria R. on

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Perry H. on

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rented here numerous times and always with great service

Pat M. on

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Terrence C. on

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I rented and paid for a auto transport trailer and came back the next morning (after my truck was loaded up) and someone at this location rented the AT to someone else in the meantime (even after they said that would never happen). Ruined my whole out of state move and cost me hundreds of dollars extra in expenses and inconvenienced me greatly. Very disappointed and dissatisfied with this location. Will never rent from here again and will be leaving bad reviews on Google.

James L. on

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Technician was 45 mutes late

Michael K. on

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The representative who assisted me made the process seamless. Based upon his experience/observations he recommended the small 'truck' rather than the van I was going to get and he was entirely right. He also noticed that some software problem voided out my decision to purchase the insurance, and had to resolve the problem in order to ensure that I had coverage. I would certainly recommend Victor U-Haul to someone looking for a moving vehicle.

Michael A. on

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Not make refusal of damage coverage a threatening tool by associates. If customer has comp and collision on tow vehicle, you do not need your coverage, as long as your trailer is attached to the vehicle.

Margaret G. on

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The staff member who assisted me was very pleasant, knowledgeable and helpful.

Roy N. on

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Frank G. on

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Jason T. on

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Robert F. on

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Carl B. on

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Although the personnel at the Victor N.Y. location were sympathetic to my experience from the trailer pick up location in Livernois Mich., they pretty much had their hands tied, although they did honor my military service discount for the "other" location that wouldn't.

Christine H. on

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Nathan C. on

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Truck brakes were bad. . If you put the brakes on it would pull to the right. .

Vanessa L. on

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Devin E. on

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Employee did not hook up trailer correctly. Unhooked and damaged back of car. Was told to call roadside assistance. Roadside asked if the "bolts" was right. Then said nothing we can do and return it to rental center. When I said I didn't want to tow trailer back due to not staying on ball hitch, she said maybe we can come tow it. Damage to back of my car. Customer service call center is terrible. Only 2 people that seemed to care was inside sales personal, tessia and other gentlemen(didn't catch his name). 2 days in a row had to call manager because wouldnt return messages or seem to want to assist on dealing with damages to car, but was quick to charge me for use of the trailer.

Vernon o. on

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the person who waited on us wanted us to just leave the truck. i would not do this without the truck being inspected and giving me paperwork releasing me from any further obligation. any thoughts?

todd f. on

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Joseph D. on

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jim l. on

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Your review questions are irrelevant to my experience. On Friday 6/29, Victor (2 min from my home) said they didn't have any trucks...called Henrietta (25 min away) and rented 20' for Sunday 6/30. Arrived 8:45 am for 9 am pick-up (after 40 min wait) told my Truck was at Victor store. (2 min from my house!). Henrietta was a horrible. The "I don't give a damn how long you wait attitude" will keep me from ever going back there. The counter worker (1) didn't ask who was first or move like there was a line of people out the door. Another man disappeared while the line stagnated. Horrible. After waiting 40 minutes to find my vehicle wasn't there, my vehicle (parked in a parking space) was pinned in by a truck moved up for delivery. I couldn't leave until the truck left. Victor was very efficient processing customers, but, missed putting the dolly in for my clients. They made due without it due to their time frame and distance from the store for a return trip. I have not received my final bill as of today 7/2/2019. Respectfully, Jim Ledsome RE/MAX Plus,#1 NYS jim@jimledsome.com 585-748-9920, Realtor, SRES Chairman GRAR; RPAC, IMF NYSAR; Director, RPAC Trustee

Robert B. on

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This site seemed disorganized and uninformed, would not return to this site ever. Terrible experience would suggest retraining/replacing staff

Zaccarie P. on

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Expedite the process of getting your vehicle. It took over 40 minutes of waiting before I was able to get my vehicle even though I used the mobile express pickup option and reserved the vehicle online. There is no reason it should take that long to pickup a vehicle.

Jennifer G. on

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Unfriendly, and out to empty your wallet. Also, your website and signage lies. Very frustrating experience

Taylor K. on

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Yeah stop overbooking your one-way trips unless you know for sure you're going to have a truck for somebody you screwed up my whole move by not having a truck available when I was supposed to pick it up

John G. on

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This location was fine. Just the U-Haul overall experience was very stress. Calling to see if the truck and other equipment was available was very stressful.

Kevin O. on

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Vehicle wasn't available for pick up after receiving confirmation email that it was. Had to wait until the following day and received no concession for inconvenience.

Rajesh C. on

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Customer service was very poor. First I was told that equipment is not available but after five minutes of discussion I got the truck. There were lot of scratches and dents on the truck.

Raymond H. on

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Tessa helped us with our rental and she was amazing! Helpful, seemed genuinely happy to be there and just overall great! She definately should be retained and promoted! Thanks for a simple and easy rental.

hossein h. on

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I got the sense that some staff were not happy. Not very engaging other than the last gentleman, Hispanic gentleman’.

Scott B. on

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The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Ahmed M. on

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Daniel A. on

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I spent 3.5 hours at U-Haul waiting for a trailer that was “guaranteed” for me. I got a trailer eventually and the staff was very helpful

Maksood Q. on

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Markette M. on

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Lee K. on

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Kyle M. on

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Michelle V. on

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Thomas R. on

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1. The single staff member in the morning during pick up was great! He was fairly nice and kept his cool when he was obviously under pressure due to a large volume of returns the night before. 2. The rental vehicle was clean and looked okay. However, it sounded like it needed a service. 3. Overall not a bad experience in regards to reservations and rental. 4. The reason that I did not have a positive experience was because of the rude attitude that the staff had upon my return of the vehicle. I may have also been over charged. The experience of drop off may lead me to rent from another location or company in the future.

RoShawn F. on

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janice t. on

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Nothing to add

john h. on

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can't think of anything- great van!

charles c. on

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Lisa Y. on

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From this experience I have no recommendation for improvement. Everything went great! Quick and friendly service.

Richard b. on

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Melissa K. on

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I had a great interaction with the employee, she did a fantastic job

Andrew G. on

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Equipment I reserved was not available - so that was a problem. I had to take a much smaller truck. Not sure how aggressive staff was in trying to contact the delinquent customer.

Thomas B. on

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I reserved a trailer for Saturday. I was driving from Michigan to New York. Half way through Canada I get a message confirming a Sunday pick up. U haul decided to change my pick up day with out asking me. This was a major inconvenience to straighten out. I ended up getting it straightened out. Then dropping it off I took it where I was told. After getting home I received a call that I couldnt leave at this location. I had to drive another 40 miles to pick up the trailer and take to another location. More gas and money waisted. I filed a complaint and was told I would hear from someone in 48 hours. Well it has been 96 hours and have heard nothing.

Keats C. on

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Thomas H. on

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Dealing with Victor location. At location, long waits in line. Calling that location, unacceptable hold time. When I did get to a person things were ok. However, I was very disappointed that they could not find 2 furniture dollys for my round-trip move day. I reached out and found 2 available in Farmington (10 miles away) and 3 in North Syracuse, the location of the furniture I was bringing back to Victor.of my 1-way move to Victor.

Stephan G. on

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Was towed in after collision with deer.i was provided with a larger replacement truck ( all available) with no issues. Monty and the rest of the staff fantastic in helping make a potential disaster move into just a bump. I was in and out within 4 hours which include unloading a packed 15” and packing a 20”.

Patrick T. on

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david k. on

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Kathleen C. on

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Christopher K. on

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STEPHEN D. on

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Everyone who helped me was excellent from the sales to the returns, I will be back to rent again from you soon, Please Thank everyone for me, Steve Dardzinski

debora m. on

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when we dropped off truck , worker came over and said you need to drop it off and will email. I was asking question about charges and he snapped at me and said we have a lot of trucks that just came in , we will email you! You can wait but it will be a long time, Just didn't care for his attitude and I wasn't the only customer that felt that way

lisa c. on

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Michael C. on

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Don’t cancel someone’s reservation and not notify them. Have answer for get it was canceled and a solution for how to prevent it in the future. U-Haul has without a doubt lost a customer for life.

david R. on

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Judy O. on

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Maureen B. on

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everything went smoothly. Much cheaper than competitors.

Sallye G. on

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Vilas S. on

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Not sure why the return location I had picked changed.

RoShawn F. on

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Thomas S. on

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James S. on

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I can't remember her name, but the female employee that helped me was great.

Mark K. on

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Sandy R. on

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Great customer service. The woman who checked me in was nice.

Ethan C. on

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Only two people working and one was new and not able to use the computer system. It took over an hour to pick up a truck. Also had my reservation changed to this location, without being told until that day. I had to drive an additional half our away, and another half our back to actually pack. Waisted more than two hours of my time. Will not be renting a uhaul again.

andy n. on

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Brian S. on

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had a few issues with the lights on the trailer

Kyle G. on

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Great customer service!

Amie B. on

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We received the U-Haul with a 1/4 tank of gas. We returned it nearly full. There was no provision for that. When I asked about it the employee was extremely rude about it. What a rip-off to the customer. Very disappointed. What ever happened to full-to-full returns? I'm out about an extra $30+ dollars because I couldn't adequately "guess" the gas needed to get the truck back at 1/4 tank. When I complained about this the employee's response was basically, "Suck it up, buttercup". I mean, he didn't actually SAY that, but that was his attitude. I'll try Budget truck rental next time.

Kasey E. on

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Manager was not helpful. He stated he would give my contact information to the regional manager for the area and I have yet to receive a call. We had to go over a half an hour to pick up a appliance dolly that was already reserved and should have been with the truck. Terrible u-haul experience and will never use them again

Carolyn A. on

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lynne d. on

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Judy P. on

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Richard G. on

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Very efficient and friendly

Josue E. on

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Kellin C. on

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John O. on

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Staff were helpful and friendly. Very easy check-out.

JOHN M. on

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William E. on

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Jay w. on

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Donna P. on

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Not a thing! Monty helped me out tremendously! I walked in & needed a van rental for the next day & he helped me get a van, on a Friday for 6 hrs! Incredible & friendly service! Victor U-Haul is the only place I go to!

LINDA B. on

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Calvin J. on

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nothing

Kathleen H. on

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Moving van was exactly what we needed, drove well, surprisingly good on gas. Staff were nice & friendly. Great experience!

Brian S. on

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Brian M. on

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Make it free

Dominic S. on

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John A. on

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It took awhile to get going because the reservation was made as a one-way instead of round trip, but Ian took good care of me and got things straightened out. It would be great if online reservations actually got to the local store. On a previous occasion I made an online reservation for several days later, but when I got to the store they did not have any record of it and the equipment wasn't available. This time I made the reservation in person but apparently miscommunicated my intent to return the equipment to the same store.

danny w. on

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Nothing everything was perfect

Bruce W. on

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The wait to get the truck was a bit long. Then again it was Memorial Day weekend so I am sure it was busy.

Kenton H. on

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This location has historically had major staffing issues. It is still short staffed and the workers are over-allocated but the new employees that I met during this visit were excellent. Great customer service and communication. Get them some help so they don't burn out.

Dan L. on

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michael b. on

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The person who gave us the truck acted like I was a nuisance because I didn’t call ahead. The truck looked like it had gone through a war with all of the damage on it. I was supposed to have the truck back by 1 pm on Saturday. Our moving was taking way longer than expected, so I called Saturday morning to see if I could keep the truck longer and I was put / left on hold for 15-20 minutes after the person who answered literally huffed and puffed at my question. I then called back and was told if I’m an hour late I would be charged a complete extra day. So I guess I had to keep it a whole extra day.... when I took the truck back the next morning it was around 7:30/8 am and I parked it in the return section. I went to it the keys in the drop box and a person in shorts and a t shirt with no markings started yelling at me that I don’t put the keys in there. I was very confused and uncomfortable to be getting yelled at and lectured on where the keys go by someone who popped out of a cleaning bay in street cloths. To be honest, I thought I was going to get mugged or robbed and the truck stolen. This is the type of service you get when you spend $400 ??? This place is a rip off! This is definitely a story I will tell anyone who asks me about uhaul because I sure won’t forget this moving experience.

Shirley H. on

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Omar P. on

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Karen M. on

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According to your guidelines, we were charged for gas we did not use. We refilled to 5/8 of a tank. We also were given a truck where one of the wipers did not work properly making driving in a torrential rain storm was Unsafe. When asked if they could come fix or replace wiper, I was told they were busy and to drive to their store where they could fix. To be charged for extra gas after all this, I was not satisfied.

Jeff B. on

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Truck was clean but all previous damage had not been marked. Staff was attentive and courteous.

Jennifer A. on

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Matthew P. on

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Nothing. It’s the only location I will use in Rochester.

Steve P. on

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There are new regulations that slow the sales process and with new staff that are in training it took a long time to get processed

Brain H. on

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Trailer was not completely swept out. Reservation location was incorrect (I had to go to a different location to pick it up). Pickup time was incorrect.

matthew j. on

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More staff to answer faster

Sandra D. on

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Dawn S. on

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Tessa and Katheryn were very helpful with a question or two that I had and made sure it was resolved before leaving the location. They both went above and beyond my expectations.

Carl T. on

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Great experience. No hassles. Efficient check in and check out.

Sara E. on

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We asked for a different location and had to drive an extra 45 minutes to pick it up

Steven S. on

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Amy G. on

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The staff is attentive and helpful. Robb(?) is a great asset to your team. He listens well, is knowledgable and efficient.

art w. on

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I rented an appliance dolly. I advised the U-Haul clerk, upon return, that the straps were very worn and torn and should be replaced. He said that he made a note in the system to follow-up.

Ferril D. on

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Joseph M. on

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Ralph S. on

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Adam K. on

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Easier online scheduling

Nicholas C. on

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Nothing for this rental. The manager and staff were friendly and helpful. I was in and out quickly and the drop off process was simple, leave the key and go.

Paul B. on

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Uhaul should always rent the trucks with the fuel level full. This allows the customer to start with a full tank, and it is easy to go to the gas station on the way back for the return and fill it back up. I rented the truck at 3/4 full and had to turn gauge on in truck and check several times while refueling to return to correct level. Horribly inefficient.

robert w. on

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In the past three years I've rented trailers many times with a great experience at the Victor NY facility without issue. This recent experience with un trained staff who was rude was the worse and totally unacceptable. the only person who you can count on was Robert who always was professional and supports a great customer experience.

Joseph W. on

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Customer service was fast and courteous.

Christopher S. on

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Peter C. on

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Nathan F. on

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The employees at this location were even worst than the pick up, when I walked into the building I stood there and watched this guy sit on his phone for a minute or so until he looked up and said “someone will be with you in a minute” and then the guys who helped had nothing to say and no Information on where I should go to drop of the trailer.

Margaret S. on

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David F. on

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Truck roof leaked rain and soaked 8 boxes. 20’ truck # TT1198E Water check older higher mileage vehicles.

Jack I. on

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WILLIAM W. on

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ted l. on

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John P. on

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Robert F. on

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Jamie N. on

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nothing to complain about. all good

warren p. on

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Edward R. on

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Ralph S. on

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Staff was very helpful and friendly. Equipment was clean, well maintained and operational.

Charles A. on

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Model U-Haul dealership, not like that dump on Jefferson Rd in Henrietta. Full service dealer but needs to hire replacement mechanic in order to install and inspect hitches, wiring, trailers, etc.

Angela M. on

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We had a great experience. I reserved online. Our van was ready as requested. The cost was very economical. I will recommend U Haul to all my friends. Thank you!!

Phil L. on

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First trailing had broken license plate light. Experience was good, but the rental time listed on your contract should reflect actual time of trailer hookup (since we had to switch trailers).

Roy P. on

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This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Harvey M. on

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corey f. on

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DONALD F. on

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Monty is a great representative for u-haul His customer service was outstanding Others can learn from him

Joe M. on

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Kala Mae W. on

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Wait time was too long in line

Jordan S. on

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Attendant who got truck and trailer ready seems like she wasn’t trained all the way , didn’t know how to hook up the safety chains or secure the trailer on the ball. Throws a big safety concern , other than that was a very good experience, people at counter were very friendly and helpful and was in and out in about a half hour which is good compared to some other U-Haul experiences I’ve had. Would not hesitate to use again.

richard d. on

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Steven M. on

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carolyn g. on

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Please make sure that the gas tank is at the accurate levels. I was told the tank was at 3/4 full. I got in and started to drive off and realized it wasn’t. I took a picture of the level to show them upon return. When I returned the van, they asked if they could give me an emailed receipt (the lady checking me in said it would be faster since she had to check the van in before getting me a receipt and she seemed very stressed about two vans coming in at once). I said yes and expected it in my email before the day if close. At 5:00, it wasn’t in my email so I called. It still hadn’t been checked in after 1 1/2 hours. They said they would email it to me soon. The next day, I finally got the invoice. I got charged for the gas after all that! Even though I had returned it at slightly under 3/4, where it was when I left! The people were nice and friendly however the return experience I had was frustrating.

WIlliam J. on

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Everything was great! No improvements needed.

Marcin C. on

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Duncan S. on

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K.F. B. on

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joseph s. on

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RANDAL M. on

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Larry R. on

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James F. on

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Donald F. on

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Mark G. on

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The only thing I can think of to improve on would be the access to this location from NYS RT 96. Sometimes it is difficult to get in or out of the location via Route 96.

John C. on

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Hello Customer Service at U-Haul, I am responding to this survey on Sunday, May 5 at 8:01 a.m. ET. I need your help with finding the right person at U-Haul for my concern. As you are on the Board of Directors of the parent company, I'm sure you can take swift action. I'm not convinced my survey response will be listened to. I was told your corporate app would allow me, once I had filled out information about myself (e.g., credit card, license number) to pick up my vehicle when I needed it before opening hours. I ended up making a separate trip after the store was opened. When I complained about the app and pick-up policies, the agent, Mr. Monty Hershfield, said he was about to ask me to 'leave the store' if I wasn't more cooperative. Can you imagine one of U-Haul's agents telling a multi-millionaire customer he was going to be asked to leave the store because he argued about the effectiveness of U-Haul's app? That service didn't work, nor did the instant return service on 5/1/19 at the Victor NY location (contract 20533162). The returning agent Ian Frasier said the "app is crap." What's up here? John Clayton Rochester, NY 14610 Tel: (424) 666 9258. P.S. When I rented last August 30 in Irondequoit at a U-Haul, your agent called me a "fag."

Deborah O. on

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I have used this location a few times now - the facilities are well maintained however the staffing has never been overly friendly- their customer service skills could use some polishing

Frank R. on

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Customer did not leave a comment.

MAGY S. on

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I rented a truck at 10 am on Friday and returned it the same day, Friday at 6 pm. For some reason I was charged two days. I called and spoke with someone who said the store was too busy to talk to me. I drive down there and they said it would be fixed and I would get an email with a new invoice. The store is now closed and I have received nothing. This is completely unacceptable to be charged for 48 hours when I had the rental for a total of 8 hours. Very poor customer service response.

John N. on

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Ashley S. on

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Customer service

MaryAnne P. on

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Nothing. This is the 2nd time we dropped off here, I made the mistake of going elsewhere last time (closer to our new home). This is absolutely the best drop off spot!

JENNIFER d. on

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John W. on

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Tarra, a new employee, has a very sunny disposition. Very smart, lively, friendly and super helpful. She told me she is a new hire, but gave perfect service regardless, even hooking up the 4 X 8 trailer to my pickup truck with no assistance.

Kelly D. on

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You have exceptional customer service at this location! The man who helped me was conversational, friendly, recognized that I was frazzled with moving and really went out of his way to put a smile on my face. Thank you!!

James F. on

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Geoffrey W. on

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Trailer was obviously used to move livestock prior to me picking it up. It was littered with wood shavings and smelled horribly of farm animals (If I were to guess, I would say Goats) Previous renter clearly transported animals after driving it through a disgustin field.

ALISON G. on

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CRAIG S. on

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Harry H. on

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I will be using the Victor NY Uhaul again when I need to rent a moving van. Excellent service and the vehicle was in great shape.

Jon M. on

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Came in for a spur of the moment rental. Was in and out in reasonable time. I could tell one of the employees was new, she did a fine job. Return was a breeze.

James J. on

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Young lady was great to work with, was very busy and smiled the entire time. Thank you!

Charles V. on

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Adam N. on

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The only thing was they charged me for 2 days and only had it less then 24 hours still waiting for my credit

William C. on

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robert w. on

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Great Staff Especially Rob and your newest employee Jason

robert w. on

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Great Staff Especially Rob and your newest employee Jason

jerome M. on

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As is now; super quick and convenient; easy out and easy return. All you need is a frequent renter programme...

Pat R. on

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I don't recall the name of the person who helped me with my rental, but she was professional and friendly, and she was a great representative of quality customer service. Thanks!

Wes M. on

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This was a good, well organized process. Drop off was especially easy. If they carried large garbage bags, that would help.

Robert L. on

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Great place to do business! They corrected a mistake on my bill when I returned the vehicle after hours. Impressed to say the least! Kudos to them.

Chuck C. on

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A customer product return was so slow that it bogged down the wait for people picking up equipment. That customer waited about 40 minutes in line to do return, then the process was so slow that he got upset and walked out without doing $13 return.

Tom W. on

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When someone has made a reservation, have their vehicle ready to go at the time the reservation is for. Also have more than 1 person working to handle the business demand.

Chris S. on

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Robert U. on

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John B. on

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The Front desk gentleman went above and beyond. We came with our truck and the hitch that we currently had but it did not fit the U-Haul. He exchanged out the hitch ball so that we could be on our way. Great customer service by this gentleman.

Lansing P. on

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Excellent customer service!! The gentleman that worked with me on several visits was efficient as well as being very congenial. On one occasion while waiting to be helped I observed him handle a very talkative customer with great finesse, while the line to be waited on was growing. He literally runs to deliver the trucks to reduce customer wait time. When I was driving away in my rental I stopped prior to leaving the parking lot. I needed to put somthing away before exiting. This gentleman must have thought something was wrong and as I exited I looked in the rear view and saw him starting to come to my aid. THANK HIM!! Don't know his name but he is African American.

james k. on

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William T. on

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This location epitomizes what a U-Haul location should look like and the effort put forth to assist wherever possible.

CHRISTOPHER P. on

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Karen L. on

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Donald H. on

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Mark K. on

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MAURICE H. on

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Matt O. on

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Edward H. on

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The car trailer I requested was not ready, they had me down for the wrong time for pick up. Then the first truck I was given had the “check engine” light. I brought that back, was given another truck, which was poorly cleaned. I was given, the trailer and left. That took two hours longer than expected. We finally went to another dealer, and he got the car, trailer, and truck together. It went well for a while, until just after dark, when it started raining lightly and we found there was no washer fluid. That made for a fun ride on the Mass Pike. So our experience generally sucked, but two other dealers were great to work with. Thank you to them.

Scott T. on

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When you say pick it up at a location and I called to make sure it's there and get a call that it just got changed. When all was set up with movers.The day before.!!!????

Lanny H. on

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Colleen K. on

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The associate who assisted in the transaction had horrible customer service/people skills.

Jeff A. on

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Make the online hitch installation ordering process clearer.

dave E. on

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Great job by the people at U-Haul in Victor. I had a great experience.

Martha P. on

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Please call me 585-733-7345 so I can explain my disappointment in the pick up experience. The trailer wasn't hooked up properly along with a lot of confusion at pick up. My daughter and I could have been in a serious accident the way it was hooked up.

Fred B. on

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Brian S. on

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the system that is being used to verify that the trailer was properly connected by staff took forever to function properly to take said picture. about 20 min

Shirley W. on

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Keep doing what you are doing. Service was great. Will definitely be back.

don k. on

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Jeffrey R. on

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If you asked if I was satisfied with my rental experience, I would not give you a high rating, but I don’t want to disparage the victor store. I had a mobile pick-up, but system wasn’t working so I had to go inside and get in line (long line). Got truck 30 minutes later than I reserved it for.

Dwayne R. on

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My experience at the Victor site was fine. The staff was very friendly and helpful. My only complaint is that I was charged an extra day for the trailer I rented. I rented for 24 hours and returned the trailer around the 22 hour mark. I waited in the lobby to be processed out, and was told that I was good to go. Trailers are prepaid, so I left confident everything was ok. A bill showed up in email a couple days after I dropped off the trailer (on time). I was refunded after complaining, but the ball was dropped somewhere.

Gunnar J. on

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There was only one person there to handle the transactions 9am on a Sunday. He had to do too much by himself so other customers had to wait.

Emily H. on

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The customer service was abysmal. The person who helped me check in for my reservation was just flat out rude, and every other person I encountered was deeply unfriendly at best. I won't be coming back to this location.

angela L. on

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The friendly and helpfulness of the service. I called to reserve a truck and then called back to reserve a dolly. When my husband went to pick it up the manager was cold and rude and made him feel as if he wasn’t supposed to pick it up. I had specifically asked if the truck needed to be under the name of who was picking it up and was told anyone could. Upon looking the truck over realized the dolly was not in the truck. I went in to go get this item to basically be told by the manager that well I was wrong and did not reserve the item. Instead of being nice and apologizing for the mix up and just helping to fix and get to the solution I was treated as if I was in the wrong. I confirmed the person we were working with was the manager and he was beyond rude and cold until I told him just how unfriendly he was. Even the way he told me was the manager was rude. He was very cocky and consided. Lifting his pants and puffing his chest out as he tells me “yes in fact I am”. The level of rudeness I dealt with and the mix up that happened I shouldn’t have paid for the stupid dolly. I would rather have driven to a farther location then return to this uhaul. It took an hour to pick up a appliance dolly and 10ft truck because we the customers were so wrong... I’m insulted that instead of trying to help solve the issue that something wasn’t there I ordered I was made to feel we did something wrong. I mean I’ve worked in retail for many years and know the customer isn’t always right but in this situation why was I told 10 times at least I did not order the dolly instead of a simple sorry for the mixup let’s get you a dolly n get you in your way. I had to snap and say ok so it’s not ok there that’s on your team for not adding it not me now I need a dolly regardless! I’m very dissatisfied. Moving is hard and stressful enough without dealing with rude strangers!

Seth K. on

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Karen H. on

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Stefan R. on

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Poor customer service

Bill K. on

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Patrick V. on

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Christos B. on

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ron j. on

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Everyone was helpful and did their jobs well. We’ll use them again.

Kevin G. on

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Very easy to drop off. I dropped off and was leaving within 2 minutes. No exaggeration. I needed to move my drop off location to here and both this and the irondequoit location were very easy and accommodating.

Seth K. on

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Anthony R. on

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The gentleman that helped me was top notch. Patient, courteous, and reasonable.

Vishwanath V. on

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Michael S. on

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Trucks were not ready. Line of people was out the door. Staff was scrambling and some didnt know what was happening or what to do. I use the UHAUL mobil app and this location is so far behind the times I dont understand...it is one of the biggest locations in the area yet isnt updated to serve with the mobil app that you push online to use for FASTER EASIER truck pickup and drop off. This was far from fast and incredibly painful. Everytime I do my reservation online they need the SAME EXACT INFO when I pickup the truck...not sure where the communication breakdown between the website and the location is but that needs to be fixed asap. This location could be an incredible $$$ making location for UHAUL if they would get it updated with the times!!

Scott S. on

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Nothing. Service was quick, necessary information provided, and the time of customer was valued. Special shout out to the red hair gentleman with a beard for making truck rental and return the easiest part of the move. Thanks sir!

Philip T. on

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More staff.

john j. on

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William S. on

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Employees were friendly, helpful and knowledgeable. Excellent customer service.

Matt O. on

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raina s. on

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Gary E. on

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Keep stocking the Ford Transit vans. I prefer them over the GMCs.

James F. on

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Karen M. on

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Paul Z. on

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Inside of trailer was very beat up - Multiple tie down points were missing or damaged. Roll up door was also slightly damaged making it difficult to raise and lower.

Cathy R. on

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charles z. on

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This is my first experience renting equipment from U-Haul and I found it to be painless, good job U-Haul!

Anne S. on

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Brian H. on

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This was a great experience. The staff was terrific from start to finish.

Andrea S. on

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The cargo area of the truck smelled like chicken wings and it was obvious that the renter before me had had a chicken wing catastrophe on the floor. Of course, I didn't know this until I got the truck home and started loading it. When I returned it, your employee, rightfully so, was concerned and assumed I had been the idiot. Ultimately he let it go and I checked out without a problem. Had the unit been cleaned better before it was given to me none of this would have happened. Overall, it was a great rental experience. The truck was new and the cab was very clean. Check in staff were very personable, efficient and they both had a great sense of humor. I would definitely rent from the Victor store again.

Elaine V. on

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Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Doug A. on

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Great crew, all were friendly and worked hard to complete their tasks.

Rachel H. on

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Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Robyn E. on

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I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Carrie K. on

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Great experience overall.

Laura M. on

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The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Ted K. on

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very friendly and helpful

Elba V. on

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Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

TYLER C. on

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Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I’m sure there is a reason but this is for corporate.