Customer Reviews for U-Haul Moving & Storage of Victor

7,047 reviews

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

My experiences were both very satisfactory

ERICA R. 
Rating:
5.0

Customer did not leave a comment.

douglas V. 
Rating:
5.0

Customer did not leave a comment.

DIEGO S. 
Rating:
5.0

Great service

RANDALLA D. 
Rating:
3.0

Definitely better than the first experience had with you. Only recommendation is update your website for sizing. We had a 2 bedroom apartment for 1000 square feet and a 20' truck didn't fit everything. We didn't have anything out of the ordinary regarding big furniture. We had to make 3 trips with personal cars for all our boxes since the truck didn't fit everything. I'd say 25' was what we needed but it said on the website it's for a 4 bedroom home. Other than that it was a lot better than the first experience we had.

Calvin W. 
Rating:
5.0

Running boards on the pick-up truck.

JAMESF B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
3.0

The location is close to my home so it was convenient. The employees, one young girl with headphones on and another person, not certain of gender were disinterested. The girl mumbled when she spoke and was not very hospitable. Other than the location, I would not use these folks to do business with again.

SCOTTFICHARD F. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH G. 
Rating:
3.0

Customer did not leave a comment.

MICHELLEB F. 
Rating:
5.0

If you are going to say you have to have a mask on then should enforce it! Customers in the store with no mask and only one out of two of YOUR employees had there mask on!

CHARLESHAITH F. 
Rating:
5.0

Customer did not leave a comment.

THOMASMILTON S. 
Rating:
5.0

Customer did not leave a comment.

CALVINFREDERICK R. 
Rating:
4.0

Customer did not leave a comment.

ed O. 
Rating:
1.0

It took me 47 minutes to get my vehicle today. When I finally got that vehicle, it was completely entombed in ice from the foul weather two days ago, and I had to get my ice scraper out of my own vehicle and stand on the running boards of the van in order to clear the windshield. The amazing thing is that while this was the most time it is taking me to get a vehicle from this U-Haul location, it was not exceptional based on my previous experience in renting vehicles and trailers from this location. In fact, when I told the story of my afternoon to friends, It always began with “ if you've had this shared experience, then you will understand better than anyone else — if you have ever rented at the Victor U-Haul…” And those who had rented at the Victor U-Haul sympathized that I had needed to go through that experience, but were not surprised by it. It is my great wish that it was possible to affordably rent a trailer, box truck, or cargo van without the incredible stress and frustration it comes with renting a vehicle from this location.

Mark G. 
Rating:
5.0

Mackenzie was excellent in all areas. In times of staff shortage it is important to gain respect

Kathryn B. 
Rating:
5.0

My experience was great. I rented on New Year's day and both the Manager that checked me in and the person that was there upon my return were very nice!! Great job.

RICHARDTIMOTHY R. 
Rating:
3.0

Customer did not leave a comment.

Dylan P. 
Rating:
5.0

Customer did not leave a comment.

SUSANM S. 
Rating:
5.0

Very pleasant and courteous with options given. East return with app. Cargo van was easy to drive, back up camera and for size good gas mileage. It was new and clean. No issues and good follow up from store to use app versus waiting over an hour to be checked back in.

BECKY P. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
5.0

The check out girl was extremely pleasant and helpful. Should give her more help!

ARTHURPAUL M. 
Rating:
5.0

Customer did not leave a comment.

RODERICKF Z. 
Rating:
1.0

To start, the truck was old and damaged all over. Next, we used your resource for labor and they no showed so we couldn't move. I could not get a credit for another day so I had to hire full movers and a truck at 3x the cost for the next day.

KRISTINLEE W. 
Rating:
3.0

Online pickup would not work on my cell. Eventually got it to work on wife's cell. Map showed truck somewhere in amongst 17 snow covered trucks. Key box was on opposite side of building. Combination didn't unlock key. Phone support provided different combination (probably the previous combination used on that box). Waisted hr and a half. Return only one employee took over an hour as he was helping two other customers before us.

Jeremiah H. 
Rating:
3.0

Somehow converted to pickup in person when store opened. Waisted an hour waiting. Return didn't work online either and was after hours incuring extra fees.

JEREMIAHJASON H. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

There was 2 workers and 1 client (myself) - while we were getting the paperwork ready with 1 worker, the other worker was order her food, she is on the clock and should have been prepping the truck! Instead she wasted 10 mins of my time bc she needed to order her food. People are busy, we don't have time to wait for you while you are on the clock!

ALBERTVENZOR H. 
Rating:
5.0

It was apositive experience all around. Very clean and well-maintained cargo van.

ROBERTGEORGE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARDCHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

The ride was u to date and thoroughly furnished. The representative was polite, thorough, informative and helpful.

ARTHURSCHARFELD B. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Amazing service will always use this location for my equipment rentals.

CHRISTOPHERM W. 
Rating:
5.0

Customer did not leave a comment.

JOHN LYNNDELL S. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ T. 
Rating:
5.0

You guys are great! Highly recommend the Victor U-Haul location!

bill M. 
Rating:
5.0

Customer did not leave a comment.

JUDITHA B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

There was no one in the store and when I attempted to call as the sign indicated, I only got a recording. I was assigned a van with no rear license plate and had to re-do paper work which took over 15 minutes total.

TODDDAVID B. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA W. 
Rating:
5.0

Customer did not leave a comment.

BAILEYELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMA M. 
Rating:
5.0

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Edward A.  |  Online Move In 
Rating:
5.0

The facility is well-run, clean and well marked. The person who checked me out was fast and efficient, and was very knowledgeable about the other services offered at the location.

Edward A. 
Rating:
4.0

Been a long time since I rented a U-Haul, so I don't have a lot to compare this to. Both for check-in and return, there appeared to be only one person on. I was third in line for check-in. The guy in front of me hadn't made a reservation, so that took a while. Just as he was finishing, the person in front of him returned with some questions about her vehicle, so the clerk had to help her. To his credit, he recognized that I seemed frustrated; my brother was waiting for me at my destination, so I guess my impatience showed even with a mask on. He was helpful and polite, and I was only a few minutes late. The vehicle was fine, but I couldn't find a USB port to charge my phone. The return was frustrating. I pulled up to the drop-off location and stayed in the car, as the sign said. I watched as the employee (a different person than the guy who checked me in) swept the truck in front of me, but never acknowledged me. When he pulled away, I pulled forward and waited. And waited. Finally, I went inside. He was with another customer. I asked what I need to do. He said if I didn't have any questions and there wasn't any issue with the U-Haul truck, I was good to go. It would have been helpful if he'd talked to me sooner, while I was waiting in the truck.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

PER M. 
Rating:
5.0

manager was great and very fast

CHARLESHAITH F. 
Rating:
1.0

took me three times to get my equipment checked in. first time - no one was at the location at 4:00PM terrible experience with this location and i have rented here a number of time

JIM H. 
Rating:
5.0

Single staffing the location slowed pickup and dropoff, The people that were there were great.

JACKE P. 
Rating:
5.0

Customer did not leave a comment.

GARYPAUL R. 
Rating:
2.0

Answers the questions asked to the customer, not your computer screen.

KELSIENICOLE J. 
Rating:
4.0

I realize you are not renting brand new trucks but the one I was given with 142,000 miles had issues. Nobody explained to me that the engine could rev when first stated...I nearly ran someone over and had to lean into the brakes when one time I started it and put it into drive and had trouble stopping the truck from running into a women. Then the back door broke and could not be brought down and I had to wait around for service. Not a great experience. Also leaving the hand truck and blanket in the back and trying to rent it to me was only taking up room on the truck that I needed.

MARKSTEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
3.0

I am curious why masks are not required for your employees or patrons. This U-haul facility is small and space is limited for customers to wait. Just curious. Thank you - Christie

Christie R. 
Rating:
4.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

our rental experience was outstanding. All of the U haul people were very accommodating and polite.

KEVINMICHAEL S. 
Rating:
4.0

The truck needed an alignment. Also, it would be great if you could actually guarantee the cargo area stayed dry during rain. I had to wipe out the cargo area before loading it with towels after it had sat out in the rain before I picked it up. Otherwise, it was a fairly easy event between pick up, moving and dropping off.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

DIEGO S. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

APRIL H. 
Rating:
5.0

I had a great experience. The location had a Toy Story box display that amused my toddler. The rep that helped me with my rental was informative and helpful. Overall, I was satisfied and will use this location for my next rental.

EVA W. 
Rating:
4.0

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Robert M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEEANN M. 
Rating:
5.0

Dropping off truck was seamless

Chris F. 
Rating:
4.0

Customer did not leave a comment.

HARRYALLEN P. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
3.0

truck is nearing the end of its life, loose transmission, late shifting, very loose gear shift, gas cap would not open, overhead door tough to close, har to push in ramp.

Robert B. 
Rating:
4.0

Having more trucks (sizes) available. We paid for a 20” but had to downgrade to a 17” because they don't carry or had it available.

FERNANDOLUIS Z. 
Rating:
5.0

Customer did not leave a comment.

JONPAULVINCENT B. 
Rating:
5.0

Only thing, maybe clear snow out of bed of pick up. Customer service and equipment was otherwise top notch. Exceeded all my expectations.

KATHLEENP D. 
Rating:
5.0

You did a great job thanks

Steven G. 
Rating:
5.0

Person who assisted me and hooked up the trailer was awesome. Thank you.

ARTHURJAMES T. 
Rating:
5.0

Everything about the truck and customer service was great. Brightside movers was a now show. Thankfully we were able to cancel and get a refund. I highly recommend if using moving help you hire someone else. Uhaul needs to stop using that company for moving help!!

ROBERTM B. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

MacKensie and staff were courteous and professional

william G. 
Rating:
2.0

Look into the movers you have on your site. Make it easier to communicate. The truck wouldn't start. My son had to jump the battery himself because roadside assistan e was taking a very long time to get there to help him.

DANIELJOSEPH C. 
Rating:
3.0

When you say your trailer is 6 feet by 12 feet make sure you tell them the opening is not 6 feet wide.

Robert L. 
Rating:
1.0

First rental I was assured I would have a truck for moving and at 7 am the MORNING of my move I was told there was no truck. Absolutely unacceptable!!! Second Rental one week later - a trailer - and I now have been charged for four furniture pads/blankets that were NOT missing!! EVERY single pad (2packs) was accounted for when we returned the trailer. I am disgusted with this company. I will NOT pay for something that I absolutely positively returned!!!

KRISTENSUE M. 
Rating:
5.0

Customer did not leave a comment.

NANA B. 
Rating:
5.0

Excellent

MOLLYELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

DANIELKENNETH G. 
Rating:
4.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Suspension poor

frank P. 
Rating:
5.0

Customer did not leave a comment.

VICTORIALYNN H. 
Rating:
5.0

Great experience at the facility. McKenzie was professional and courteous. Very efficient online process to confirm all the details.

David L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHF M. 
Rating:
5.0

Some info from online check in was not saved and had to be re-entered at pick up. Also, a lot of steps in the online check in for "extras" - packing boxes, etc.

Lee V. 
Rating:
5.0

Makenzie Jones was great. She was thorough, helpful, explained everything in detail, and was very professional. The truck she rented worked very well and the return process was equally as good. Thank you.

HAROLDJ K. 
Rating:
3.0

Excellent customer service

Roynell V.  |  First Impressions 
Rating:
5.0

Seamless. The truck was Almost brand new, but had some damage to the body. Took pics as told and on my way. Make sure you check vehicle over for damage, as not always indicated before hand.

MARCFLOYD P. 
Rating:
5.0

Great customer service and the guy works by himself and needs more help because he should not be in there alone doing all the work without no back up for his safety! This is the best customer service friendly location

EGERIALAVERNE T. 
Rating:
5.0

Not sure, but your employee Mackenzie was absolutely excellent. Polite, professional, and knew what she was doing.

WILLIAMHARRY H. 
Rating:
5.0

I have a refund coming due to paying cash. Could someone send the funds to me ?

DANIELTHOMAS B. 
Rating:
4.0

Had essentially a brand new cargo van which was a pleasure to use. Staff were working hard and rather busy but pleasant and knowledgeable to work with when our turn came.

BRADLEYJOHN L. 
Rating:
4.0

Customer did not leave a comment.

RICHARDH H. 
Rating:
3.0

Trying to do things online first was terrible. Thankfully the workers inside helped. But terrible experience with ordering ahead.

Katie B. 
Rating:
5.0

Customer did not leave a comment.

RAULE M.  |  Overall Experience 
Rating:
5.0

Staff at location explained that computer systems were slow as usual - my bringing this comment up is not to discredit or complain about any of the staff who were fantastic, but to hopefully advocate for enhanced or improved UHaul systems. I do understand IT is not cheap, but could potentially go a long way in the future. Staff and equipment were perfect!

KYLERICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

The manager there is excellent She really knows the business and got me out very quickly..

CHARLESHAITH F. 
Rating:
5.0

Everything went smoothly

Edmund C. 
Rating:
5.0

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
No reviews have been submitted for this location.

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