Customer Reviews for U-Haul Moving & Storage of Victor

6761 reviews

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Everything was great

JANICEM T. 
Rating:
5.0

Everything was great! Mackenzie was amazing! She was so busy but treated me as if I was the only one in the store and the only thing she had to do for the day! This was exceptional customer service and I was more than impressed. The gentleman that checked my trailer in as well was very nice and helpful!!!

Linda O. 
Rating:
5.0

Customer did not leave a comment.

Mitch N. 
Rating:
4.0

Customer did not leave a comment.

TRACYJ P. 
Rating:
5.0

Please specify the weight of the empty trailer. Also please hook up trailers in such a way that the customer can remove the chains themselves--I needed two U-Haul employees to help me get it off at drop-off!

James H. 
Rating:
4.0

The trailer hitch insert I had required more parts (extender, ball, electrical plug) to be functional. The clerk was helpful in setting these up, but more time and money were required. This information would have been good to know in advance as it required more time. The prices were reasonable, so no argument there. On the return visit, clerks were busy and so I had to DIY some of the drop-off. There was one step I needed help with so had to go back in the store to get assistance. Overall, trailer worked fine, but process requires effort. That is why prices are reasonable; makes sense.

ARTHURANDREW R. 
Rating:
2.0

No one was in the office for 10+ minutes. Had to look for them. Rental was not available as promised. No one was available again upon return. One hell of a business model.

MICHAELP C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMINROBERT L. 
Rating:
5.0

I had to call and get my drop location and the person was extended helpful and was very professional, thanked me for dropping it off at a service center. Overall excellent experience with all phases of your operation

Mark R. 
Rating:
4.0

Customer did not leave a comment.

EDWARDM P. 
Rating:
5.0

I don't feel you need to do anything different. Everything went smoothly. I was extremely happy with both vehicle & service personnel.

Laurie E. 
Rating:
3.0

We were trying to rent from palmyra location and and they did not have a 26 foot truck. She sent us to victor store and we had to pay the mileage from palmyra to victor and victor to palmyra when we were east. That Elias our fault palmyra did not have the truck we needed. We should not have had to pay for all the extra miles.

ROBERTC M. 
Rating:
5.0

Improve online reservation process. UHaul will only guarantee availability within a 30 or 50 mile radius. Not possible to guarantee at your local site. McKenzie at this location is a delight to work with. Shes knowledgeable, friendly and able to connect any trailer. Great employee.

DONALDJ B. 
Rating:
3.0

Mackenzie was very helpful!

AUSTINMICHAEL S. 
Rating:
4.0

Transmission in the truck was a bit jerky

Christopher D. 
Rating:
5.0

I enjoyed the experience

Hale P. 
Rating:
5.0

Nothing~the staff was wonderful and helpful!

Lenore H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

I don't know. How about something wild like delivering the trailer to an address?

Dave K. 
Rating:
5.0

When we got there to pick up the U-Haul he said that our U-Haul was not there yet called the guy that was renting it and said that it would not be there till afternoon so they emailed traffic control and then said that he was going to take a look at one of the ones that needed repair the girl working with him said something was wrong with the engine he said that it was a muffler clamp it was so terrible it was loud and sounded like it was going to blow up and it sucked so much gas it was unreal.

WILLIAMF W. 
Rating:
4.0

More attention to detail and better staffing. Our truck was supposed to have moving blankets and they were not there, I had to return for them and it was 1 guy running the whole place.

Ryan S. 
Rating:
5.0

Very friendly. Picked unit up in the pouring rain and the staff was very professional!

THOMASWILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

DOUGLASMICHAEL F. 
Rating:
3.0

The truck sucked. The box leaked, oil light was on, wiper were not functional, when driving everything shook like it was going to fall apart. And it had so much free play in the steering there's no way that thing was safe for public use. Location was great, the girl that checked me in was amazing (and cute) but the equipment was terrible.

Yaroslav S. 
Rating:
5.0

Great location and easy drop off

Matthew D. 
Rating:
5.0

Very goid

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Cooper H. 
Rating:
5.0

facility is well run

WILLIAMCHARLES H. 
Rating:
4.0

Customer did not leave a comment.

Joseph V. 
Rating:
4.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

KRISTINLEE V. 
Rating:
2.0

Charging an extra 20 dollars for a truck rental just because it's a Sunday is ridiculous.. The truck had an active check engine light

MICHAELJ L. 
Rating:
5.0

Customer did not leave a comment.

DWIGHTCALVIN R. 
Rating:
2.0

Fix your truck it sounded like it was going to break down the entire time and I couldn't get the gas cap off of it to put any gas in it. Also the breaks and gas pedal stick the entire truck just would slow down for no reason I couldn't even get it to the speed limit on most roads. Overall it was a bad experience and I won't be returning to this place again.

CASSIDYFALLON S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYPETER L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Good people working at the store.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

JOHNR K. 
Rating:
4.0

Customer did not leave a comment.

MICHAELV K. 
Rating:
2.0

Truck wasn't available at 8am when we reserved it.

LAURAELAINE B. 
Rating:
3.0

I did the sign in online and was supposed to pick up the rental outside. I had to wait in line because the person in charge had forgotten to place the keys in the rental truck. Very disappointed.

Karen M. 
Rating:
4.0

Customer did not leave a comment.

Barry F. 
Rating:
5.0

Customer did not leave a comment.

LYNNA K. 
Rating:
4.0

Just dropped off unit.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

THOMASE B. 
Rating:
4.0

The brakes pulsed when the brake away depressed. The wipers need to be replaced.

MARYCATHERINE T. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Manager Mckenzie is really helpful and kind.

AGNESY N. 
Rating:
1.0

Per the instructions at the location, I pulled the truck into the spot and waited for someone to come out and assist me. I was the only vehicle being returned at the time, after waiting 5 minutes, I went into the store and the 4 employees were all sitting there doing nothing. I walked up to one of the counters and went to hand the contract to the employee who dismissed me and said I don't need that and asked for the keys. I've rented from this location before and had good service, this was terrible. I know it was hot out, but it was hot for me too to be waiting outside. Put up a sign, stating please come in if you want to be lazy and stay inside.

MARGRETELIZABETH E. 
Rating:
5.0

Customer did not leave a comment.

BRIANJ M. 
Rating:
3.0

The customer service over the telephone was a little abrupt. The service in person was excellent.

ALEXEI PETER B. 
Rating:
3.0

The app was not able to locate the truck !!!!!! After 5 attempted try's , I sad screw it . Also I had the truck for less than 4 hours before th called to ask how fast can I bring it back ? Really are you busting your ass to unload it ?!!! I would rather burn my shit in the drive way than deal with renting a truck again !!!!

Andrea P. 
Rating:
5.0

The only issue was with the reservation itself, not the location. I had scheduled a one-way rental due to needing to move items to three locations. At confirmation call I was told there were no one-way trucks available and that the pickup time would be 6.5 hours later than requested. Fortunately, Carol from U-Haul was incredibly helpful and worked out a solution that allowed us to get the move done during the two day window we needed. She also kept the cost within $20 of our initial reservation. While a bit stressful, it all worked out.

ERICDOUGLAS S. 
Rating:
5.0

Mackenzie was very helpful. The process was smooth and efficient.

EdwardC K. 
Rating:
5.0

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

Customer did not leave a comment.

zaid G. 
Rating:
5.0

Customer did not leave a comment.

C P. 
Rating:
1.0

They would not allow me to add a drop off location. Also the gas tank was not full when I received the truck when I brought this up to the employee they said there was nothing they could do about it.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

TAMMYBETH T. 
Rating:
3.0

I booked a 15 foot truck a month before my pick up date and I found out that night before I was going to pick it up that I will get a 20 foot truck for the price of the 15 foot truck that I ordered. I was very upset but since it was too late to order a truck from another company I had no choice but to agree to pick up the 20 foot truck on Friday. When I arrived at the site there was 1 or 2 15 footers in the lot but the young man at the counter insisted that I had ordered a 20 footer and that there were no 15 footers available. I am 68 years old and I was not comfortable having to drive this size truck but again I had no choice. I am not sure I will rent from U-Haul if I ever need to rent a truck again.

KERSTINARLENE S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRETTSTEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

The truck we received was to old and ran into problems when we had to refill the gas tank.

KYLEDAVID S. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

RICHARDDENNIS S. 
Rating:
5.0

Other than you paying for the rental i don't know how you could improve … it was an excellent experience that i really appreciated… Thanks so much !!

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

CORIL B. 
Rating:
5.0

Excellent customer service

ERICSTEPHEN E. 
Rating:
5.0

Customer did not leave a comment.

JAMESDEWEY M. 
Rating:
5.0

The checkout process and U-Haul app need improvement. I was given an incorrect amount still due, much larger than the original agreed amount. Once I disputed the charges, instead of reaching out to me to explain the incorrect charges or provide and updated (corrected amount due), the pending charges were simply charged against my account.

Manuel W. 
Rating:
5.0

Not a thing was a perfect experience

Ferril D. 
Rating:
5.0

Customer did not leave a comment.

Luke J. 
Rating:
5.0

Thank you 😊

KENNETHCHARLES J S. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

GRANTT P. 
Rating:
5.0

Good service, good vehicle, good price!!

Gregg L. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJ C. 
Rating:
4.0

Customer did not leave a comment.

GEORGEMICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

CONNIE V. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

All was great!

JOHNL S. 
Rating:
5.0

Customer did not leave a comment.

RALPHEDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
3.0

Customer did not leave a comment.

STANLEYFREDERICK Z. 
Rating:
5.0

License plate lamp was inoperative on initial checkout. Otherwise equipment was in excellent shape and towed smoothly. Your online app asks too many questions which makes it complex to use. It asked about where we wanted to drop off, but did not list the location that we eventually used for dropoff. Should just ask for the city.

SIDNEY L. 
Rating:
3.0

Very unfriendly staff. Too much headache and online hassle

Jordan K. 
Rating:
2.0

There was no barcode outside to scan to do after hours returns

Tristan K. 
Rating:
5.0

Customer did not leave a comment.

Cihan C. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Clean, convenient location, the truck was clean and ran well.

WILLIAMJ JR L. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Overall Experience 
Rating:
3.0

Get that truck off the road, not charge the customer for your equipment deficiencies.

Dana B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

larry v.  |  Overall Experience 
Rating:
5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Overall Experience 
Rating:
5.0

Lights in the unit.

Karen C.  |  Overall Experience 
Rating:
5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline v.  |  Overall Experience 
Rating:
5.0

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca m.  |  Overall Experience 
Rating:
5.0

wonderful place and amazing staff!

Sarah E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
5.0

Great service.

Karen C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rita t.  |  First Impressions 
Rating:
3.0

Checking in was difficult. Didn’t have my reservation as I booked it.

Jody L.  |  Overall Experience 
Rating:
5.0

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry N.  |  Overall Experience 
Rating:
5.0

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony f.  |  Overall Experience 
Rating:
5.0

Very professional. Would use this facility again, very impressed!

susan z.  |  Overall Experience 
Rating:
4.0

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott B.  |  First Impressions 
No reviews have been submitted for this location.

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