Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The new male employee there (tall young blonde guy) actually showed some hustle and did a good job unlike most of the employees at any uhaul. Appreciated that he knew I was in a hurry and worked quickly to help me.
TERRENCE R
Rating:
5.0
Customer did not leave a comment.
catherine B
Rating:
4.0
Customer did not leave a comment.
AMANDA H
Rating:
5.0
Fast and friendly service in Victor.
Mark A
Rating:
5.0
The license plate on the trailer was half missing, like someone had cut part of it off
ZACHARY S
Rating:
5.0
FAst, friendly and efficient service!
Patrick M
Rating:
4.0
I needed a vehicle while mine was being repaired. I checked car rental....very expensive. My daughter suggested u-haul as she saw one of your rental trucks for 19.95...I checked, got one and was very happy. If I need an auto repair, I will rent this vehicle again....thank you.
JAMES E
Rating:
5.0
Customer did not leave a comment.
Audrey T
Rating:
5.0
Customer did not leave a comment.
RICHARD S
Rating:
5.0
The front desk were friendly
ROSOLINO P
Rating:
1.0
Don’t say your going to do something and not do it as a professional buisness.
JEREMY M
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
GEORGE A
Rating:
5.0
The staff at the Victor, NY location is top notch and super helpful!
Christian W
Rating:
4.0
Customer did not leave a comment.
PAUL J
Rating:
5.0
McKenzie and Isaac are rockstars, the friendliest u-haul people I have ever gotten to work with. Everything went smoothly 👍👍
DAVID S
Rating:
4.0
Customer did not leave a comment.
Andrei T
Rating:
5.0
Very professional and knowledgeable staff. Will definitely use this location again.
JOSHUA J
Rating:
5.0
Excellent experience. My only suggestion would be to oil or grease the spring- loaded ramp releases on the car dolly.
E R
Rating:
4.0
Customer did not leave a comment.
THEODORA A
Rating:
5.0
Drop off was easy
STEFAN S
Rating:
5.0
Everyone at the location is AMAZING!!
Lisa S
Rating:
5.0
As always, fast and efficient!
BRADLEY J
Rating:
4.0
Got in and out with no trouble. Staff was helpful and competent.
Ridgely B
Rating:
5.0
Nothing
Joshua S
Rating:
5.0
Customer did not leave a comment.
JEFFREY M
Rating:
5.0
Customer did not leave a comment.
MATTHEW C
Rating:
5.0
Customer did not leave a comment.
CHAD W
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
3.0
Customer did not leave a comment.
TIMOTHY D
Rating:
5.0
Customer did not leave a comment.
BRUCE R
Rating:
5.0
My experience was terrific. The U-Haul staff members that assisted me were friendly, knowledgeable, and professional. I highly recommend this U-Haul location.
DALE S
Rating:
5.0
The whole transaction went smoothly, and the agent was efficient and friendly. I was pleased with the whole experience.
Thank you
DAVID R
Rating:
5.0
Customer did not leave a comment.
RICHARD S
Rating:
5.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
5.0
Customer did not leave a comment.
JEREMY E
Rating:
5.0
More flexibility in scheduling the hitch installation
RICK S
Rating:
5.0
Customer did not leave a comment.
SCOTT V
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
GRANT C
Rating:
4.0
Customer did not leave a comment.
FRANCES L
Rating:
5.0
Nothing
THOMAS J
Rating:
4.0
They were undermanned but did a great job despite the fact
STEVEN P
Rating:
5.0
McKenzie and Aubrie are a great crew! Super friendly and efficient, always make picking up equipment an easy and pleasurable experience.
SHAMUS C
Rating:
5.0
Next time we want a newer trailer with more tie downs. Ours was old and everything on the outside was peeling off.
CYNTHIA L
Rating:
5.0
Nothing, well done
JOSHUA S
Rating:
5.0
Friendly and efficient people!!!!
Patrick M
Rating:
5.0
Seamless transaction and rental...
Amy P
Rating:
5.0
Customer did not leave a comment.
NORBERT A
Rating:
3.0
Customer did not leave a comment.
EDWARD M
Rating:
5.0
Customer did not leave a comment.
JACK E
Rating:
4.0
Customer did not leave a comment.
MARK B
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
4.0
Customer did not leave a comment.
JOSEPH W
Rating:
5.0
I had two problems:
1. The previous renter did not sweep out the trailer. It had dirt and some mulch remnants left.
2. The trailer brakes were dragging and overheating even when empty.
JAMES E
Rating:
5.0
Customer did not leave a comment.
WILLIAM E
Rating:
5.0
Customer did not leave a comment.
DAVID H
Rating:
5.0
Customer did not leave a comment.
VINCENT D
Rating:
5.0
Customer did not leave a comment.
Sue S
Rating:
5.0
Very customer friendly environment.
DONALD R
Rating:
5.0
Customer did not leave a comment.
WILLIAM J
Rating:
5.0
Very friendly staff with prompt assistance
BLAKE C
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
5.0
Customer did not leave a comment.
Whitney P
|
Overall Experience
Rating:
5.0
Mckenzie was awesome and helped me get rolling quickly. Excellent service indeed
ALLEN L
Rating:
4.0
Customer did not leave a comment.
ANTHONY J
Rating:
5.0
Very friendly staff
BRYAN M
Rating:
5.0
Excellent all around experience pickup, use and drop off.. Thank you Uhaul
MATTHEW M
Rating:
4.0
For temperature control storage I'm not sure why it has to be over a hundred dollars more for 5 less feet than other storage, but for people that want secure indoor metal siding storage I can justify a higher cost b7t not that much.
Aimee K
|
Overall Experience
Rating:
5.0
Very friendly staff
BENJAMIN C
Rating:
5.0
Customer did not leave a comment.
MIKHEIL K
Rating:
3.0
When i dropped the truck off, I waited for 15 minutes in the drop-off area for someone to come out and help me return the vehicle per the signage. When nobody came out, I went in and there were 2 people at the counter just standing there. They said they didn't see me come in. Then they said "You're all set". They didn't ask for the key or go look at the truck.
JOSHUA J
Rating:
5.0
I had a hard time with app when turning in Van and key after hours. App wouldn’t work correctly and would not confirm my store location.
JAMES A
Rating:
4.0
Very easy to rent, pickup, and drop off
Frank C
Rating:
5.0
Customer did not leave a comment.
TIMOTHY C
Rating:
5.0
Customer did not leave a comment.
Russell S
Rating:
5.0
The best U-haul I know.
JACK E
Rating:
5.0
Great staff
James D
Rating:
4.0
Customer did not leave a comment.
GEORGE H
Rating:
3.0
Customer did not leave a comment.
ALLEN R
Rating:
3.0
The truck exhaust was noisy and I had to keep a window open due to exhaust fumes.
Max W
Rating:
3.0
I didn’t have to deal with anyone in the office so I can’t attest to those questions, I will say that I was disappointed when I reserved a unit only to arrive and find out that it was 2 units instead of one. I knew it was a short term issue for our family, so we kept the split units but it was pretty inconvenient and I’m shocked that I did not receive a phone call about it.
JESSICA M
|
Overall Experience
Rating:
5.0
Easy and fat drop-off!
Michael K
Rating:
5.0
I am always impressed by the employees that work at this location
STEVEN M
Rating:
5.0
Customer did not leave a comment.
FRANCIS M
Rating:
5.0
Customer did not leave a comment.
ANTHONY J
Rating:
3.0
Truck had a rattling, pinging engine, mushy, groaning brakes, a seat belt light and tone that kept blinking for the entire rental (even with seatbelts on), and the driver's seat adjustment lever was broken, hanging limp on the side of the seat. It was okay for a short-distance, local move, but I wouldn't have trusted the vehicle on the highway. Next time, I will just ask for a different truck at the beginning.
AMY L
Rating:
5.0
Customer did not leave a comment.
Richard S
Rating:
5.0
Windshield was filthy.
MARTIN F
Rating:
5.0
Customer did not leave a comment.
NICHOLAS F
Rating:
3.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Customer did not leave a comment.
DANIEL J
Rating:
5.0
The truck rental always goes smoothly here
MICHAEL G
Rating:
3.0
I felt uncomfortable with the breaks- they did not work quick enough. Truck was very loud and steering wheel was stiff. Staff was friendly!
ERIN E
Rating:
5.0
Staff was friendly and efficient. Truck was ready when I arrived and return was quick. My only gripe was all the attitude the truck itself gave me -- "You dent it, you pay," "Roof damage is not covered," etc.
DONALD P
Rating:
5.0
Customer did not leave a comment.
W R
Rating:
3.0
Customer did not leave a comment.
BOBBI M
Rating:
5.0
Nothing, flawless experience.
E S
Rating:
4.0
The trailer was cleañ but the back gate was difficult to open and it seemed like it had no shocks or give for bumps. It serves it's purpose so all was good
Claudia G
Rating:
5.0
Customer did not leave a comment.
Michael K
Rating:
1.0
Hello,
I am extremely unhappy with my truck rental at this location.
I would like to have a conversation with the regional manager.
Dr. Hossein Shahmohamad
(585) 645 7060
HOSSEIN S
Rating:
5.0
Customer did not leave a comment.
MARK C
Rating:
5.0
The woman who was behind the desk was helpful and friendly. Excellent customer service. I wish I would’ve wrote down her name. Great experience.
CHRISTOPHER C
|
First Impressions
Rating:
5.0
I was stressing about what to do with the contents…saw the sticker and problem solved.
Carol O
|
Online Move In
Rating:
5.0
McKenzie was awesome. Check-in process with two keypads is a little cumbersome, you probably hear that a lot.
Joey C
|
First Impressions
Rating:
5.0
The staff member on duty was very polite, friendly, professional and answered all my questions.
Theresa C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
George S
|
Overall Experience
Rating:
5.0
Mackenzie provided excellent customer service and was knowledgeable in addressing all of our questions.
Scott L
|
First Impressions
Rating:
2.0
I’m not happy that the unit type I asked for was not provided and instead 2 units were provided. This was not helpful and not communicated to me. I’m unsure how or why this really happened. I was told that it was because they didn’t have the unit chosen as an online check in choice, but that was not clearly stated and when I received a text to do it online, why would I think that would make a difference in what unit I was given? I’m super disappointed and not sure I will keep my stuff here after this month. Which makes more work for us now, and is very frustrating
JESSICA M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
MARYANN T
|
Overall Experience
Rating:
4.0
Makenzie and her team were great…the only issue we had was that the storage unit was on the second floor…a long walk to the back of the facility! If there was access through the rear of the building that would not be nearly as bad. We went into it with our eyes open so it wasn’t their fault at all. Thanks!
Merrick S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
2.0
After completing on line check in process and providing photos of drivers license multiple times I had to register at the desk and go through the exact same process with photos. Also, no explanation was previously provided about having to use two different keypads to enter the facility and then the facility keypad required me to enter the code 3 times before it worked. If you offer a 24/7 virtual check in process then the tools you need to use to do the checkin in need to work.
Robert M
|
Online Move In
Rating:
1.0
Waiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.
ROBERT T
|
Overall Experience
Rating:
5.0
Chuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you
James B
|
First Impressions
Rating:
1.0
Rude staff. Such. Rude. Staff. Won't be back due to that
SAMANTHA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denish P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Svetlana K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
I was very pleased with the storage facility and the entire staff. Everyone was very helpful and
always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member.
Thank you.
David M
|
Overall Experience
Rating:
5.0
No air conditioning in warehouse extremely hot
Timothy Y
|
Overall Experience
Rating:
5.0
We moved to the facility 22 years ago. It’s been great ever since.
JASON C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erik N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Y
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Benjamin H
|
Overall Experience
Rating:
5.0
Derrick was extremely helpful and nice!
RYAN K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathleen K
|
Overall Experience
Rating:
5.0
Been working with them for 21 years. Always helpful!
JASON C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUDY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUDY R
|
Online Move In
Rating:
5.0
Very friendly staff! Also very helpful.
BROOKE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaylee H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sara C
|
First Impressions
Rating:
5.0
The service was excellent, and the storage unit is perfect for my needs.
I really like being able to drive inside to unload, in case the weather is not
good. It is very easy to get to my storage unit and it is a very secure building. Thank you.
David M
|
First Impressions
Rating:
4.0
Mackenzie at the victor NY location was awesome. Thank you so much.
Stephanie S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zachary L
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Michelle A
|
Overall Experience
Rating:
3.0
Waiting for help from assistance takes a very long time
HEATHERJEAN H
|
Overall Experience
Rating:
5.0
There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.
Andrew H
|
Overall Experience
Rating:
1.0
I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...
jamoe c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alexis P
|
First Impressions
Rating:
5.0
The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.
Edward A
|
Online Move In
Rating:
4.0
Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !
Robert M
|
Online Move In
Rating:
3.0
Excellent customer service
Roynell V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAULE M
|
Overall Experience
Rating:
5.0
Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks
James B
|
Overall Experience
Rating:
5.0
This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.
Teresa t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
J &
|
Overall Experience
Rating:
5.0
Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.
Teresa t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joan O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James B
|
First Impressions
Rating:
3.0
No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out
visnja c
|
Overall Experience
Rating:
1.0
Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I’m charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!
Linda M
|
Overall Experience
Rating:
5.0
Very helpful, clean, and easy move in and out. Thank you!!
Madison P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John H
|
Overall Experience
Rating:
5.0
McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.
DAVID L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry v
|
Overall Experience
Rating:
5.0
We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.
MARK E
|
Overall Experience
Rating:
5.0
Lights in the unit.
Karen C
|
Overall Experience
Rating:
5.0
Monty was excellent. Great employee who served out country in the USAF. Excellent hire!
larry v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jacqueline v
|
Overall Experience
Rating:
5.0
This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.
rebecca m
|
Overall Experience
Rating:
5.0
wonderful place and amazing staff!
Sarah E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert T
|
Overall Experience
Rating:
5.0
Great service.
Karen C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
rita t
|
First Impressions
Rating:
3.0
Checking in was difficult. Didn’t have my reservation as I booked it.
Jody L
|
Overall Experience
Rating:
5.0
Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof.
We had several people helping us move. They all said it was great.
Larry N
|
Overall Experience
Rating:
5.0
Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!
anthony f
|
Overall Experience
Rating:
5.0
Very professional. Would use this facility again, very impressed!
susan z
|
Overall Experience
Rating:
4.0
The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.
Scott B
|
First Impressions
Rating:
5.0
This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!
Roy P
|
First Impressions
Rating:
5.0
Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st
Elaine V
|
First Impressions
Rating:
5.0
Great crew, all were friendly and worked hard to complete their tasks.
Doug A
|
Overall Experience
Rating:
2.0
Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.
Rachel H
|
Overall Experience
Rating:
1.0
I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.
Robyn E
|
Reservation
Rating:
4.0
Great experience overall.
Carrie K
|
Overall Experience
Rating:
5.0
The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!
Laura M
|
Overall Experience
Rating:
5.0
very friendly and helpful
Ted K
|
Overall Experience
Rating:
3.0
Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.
Elba V
|
Overall Experience
Rating:
5.0
Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I’m sure there is a reason but this is for corporate.
